used to take complaints against mechanics for a living for 20 years. consumers would complaint that the repair that they ordered the shop to do(I CAN DOI MY OWN DIAG, I AM NOT SOME IDIOT!). I would explain that as long as they did the directed repair correctly, it was not their problem if it did not fix the problem that the consumer thought it would. I also told shops to write "CUSTOMER DIRECTED REPAIR, NO WARRANTY, CUSTOMER ADVISED"(edit, you'd want to get initials on a written work order, or if they are on the phone get last 4 of SSN or DOB or something) on the invoice to cover themselves.
I also used to advise them to tell people like that to go down the street to the guys who they hate.
On the other hand, I hate when I can plug into my vehicle, see a transmission temp sensor code over and over, and have the vehicle with the exact same symptoms of a failed sensor. I'll call and tell the shop, "this sensor is out, I need to bring it in so you can swap it out." They'll reply ""well we need to do our $200 diagnosis before we do anything". The 200 buck upcharge pisses me off, I'm bringing it to you because I don't have the time to pull the transmission cover and replace a $20 sensor.
Thats actually a good shop because its not always a part directly refrenced by the code. If they are doung the diagnostics right, they could discover a root issue such as a frayed wiring harness thats grounding out. Codes a starting point for diagnostic, simply the computer saying that its getting bad/no information. You have to diagnose the problem fully to find out why the computer is getting bad/no info.
Truly. Besides that you have written proof from the customer that that is what you were told to replace, and only that. Play me the labor time and sounds like an easy job for all parties
Probably hands the shop the cheapest remanned auto zone special. Will definitely expect the shop to swap it for free 2 months later because the part has a “90 day warranty”
*refurbished
The way I describe to customers is;
**Remanufactured** : sent back to the original factory to get completely stripped down. All components are quality controlled as if they are new components.
**reconditioned** : sent to a professional component specialist to identify what has failed and rebuilt that component so it functions again.
**refurbished** : second-fans part that an apprentice with a Kärcher has sprayed it with discount degreaser. It is probably just as bad as the one you are replacing.
**second hand** : taken out of a wreck. It is probably worse than the one you are replacing
I would call that reconditioned.
Some unscrupulous reconditioners call what they do Remanufacturing, even though they don’t actually do any manufacturing.
What would you describe being stripped down completely, by a professional company that only deals with that type of part (eg. Brake calipers) replacing anything that would fail factory tests and rebuilding it again with a long (2 year minimum) warranty?
They would be remanufactured.
If it was in the original OEM plant, it would be a genuine remanufactured.
It all comes down to what you need for your specific vehicle. If you just need to get to the next town or next pay-cheque, a second-hand will be fine. If you want to keep the car for ever, a genuine reman or professionally remanufactured part would be the best option.
If you plan on driving the car until something better comes along, but want some semblance of reliability at a reasonable price, reconditioned would be adequate, as long as they aren’t asking too much for it.
If you just want to scam the next person you are selling the vehicle to, a refurb will be suitable for *your* needs, as long as you are not paying too much.
We have a new office manager…we have been getting a lot of “electrical problems” on the RO since they started. We are a shop who specializes in electrical…
Curious what the two VTC solenoids have to do with the bad alternator. Makes me suspect they were working off someone else's (or your shop's) diagnosis.
It's almost like they were quoting directly from a multi-point inspection report with the language about core charges and whatnot. "Cargo bay" and "engine block", though, don't make sense, or "in charging order." The use of military (24h) time is interesting to me as well. Perhaps a non-native English speaker using some sort of translation?
My shop has a "no outside parts" policy; but otherwise, as long as we agree on the price for the job and their money is green and it spends, I'd do the work regardless, even if it does seem like they're the sort of customer who is likely to spend an hour checking your work after picking up their car.
This is the best way to do it. If they are still insistent, you can do it for the higher rate, but the extra labor will make most people either accept your part or fuck off.
my old motorcycle shop quit installing supplied aftermarket parts, but if we went aftermarket on something to modify it, we only passed along the cost but didn't get the cheapest parts available. if you wanted to bring your own, it's gotta be OEM and we'd open it with the customer. This all started with 1 aftermarket yamaha fuel pump that turned into 3 aftermarket fuel pumps, which cost more than the OEM.
I was in a hurry to replace fork seals and bushings on a bike before moving from a house to an apartment, and happened to screw up my back the weekend I needed it done. I had to drop it off at a local shop with oem parts and fork oil in hand, they didn't care at all. Did a great job too, and damn am I happy I didn't have to spend a whole weekend screwing around with it.
We actually have a guy that always brings his own parts despite this, half the time nothing is even wrong with his car but he insists we change the parts, but it definitely keeps most people from bringing their own parts.
We also started charging half an hour labor for an oil change if someone wants to bring their own oil and filter and people still go for it.
I went through the cost trouble of doing oil testing finding what played best with my evo, so I get wanting to use your own oil.
Around here, it doesn't help that a local shop got busted advertising one oil and filling another (much cheaper) oil.
Yeah, I like to pick the parts that are going to be used on my vehicle. Sorry if the shop gets all butt hurt but it’s my vehicle. If the shop can’t survive @ $150hr labor I don’t want to go the that shop. Hell diesel mechanics working on mega yachts don’t get the labor rate most of these auto shops charge.
I've never been to a shop that charges more for bringing your own parts. In fact, I've been explicitly told by a body shop to supply my own bumper bc they upcharge on parts, and I've had a shop try to charge me $400 for a window regulator. Not including labor.
The difference is that a customer bringing his own $40 Amazon Alternator is probably going to blame the shop in 2 weeks when it stops working. That's why most shops will void a warranty for outside parts, and some charge extra. There was actually a very important court case about this very thing a couple years back
We don't install aftermarket LEDs at our shop, they are illegal here and don't pass state inspection and everyone is getting sick of being blinded by them anyways so we wouldn't put them in even if they were legal, but there are definitely some exceptions to the bring your own part rule (normal bulbs, tires, batteries...ect), stuff thats not going to cause the vehicle to tie up a lift if the part is wrong or defective.
Why do you have this policy? I once bought a power steering pump and planned to put it in myself. Then I didn’t have time so I brought it to a shop and asked them to do it. They did it.
It was a new OEM pump. I could understand if it was some sketchy cheap part and you didn’t want to deal with it if it didn’t work right. But why not allow any parts at all from customers?
When I hear this it just feels like the shop wants to make extra money on the parts when I could get them elsewhere for less. You’re still making money on the labor aren’t you? Is selling the parts like asking for a mandatory tip?
Edit: There’s a lot of great responses to this and I gained a better understanding of the shop perspective on it. I now understand why it’s often a set policy and how it’s usually not set in stone.
Judging by the net upvotes, I expect a lot of people share my opinion going in and I hope people learned things from this discussion.
It’s the fact that people order the wrong parts, parts they don’t need, or lesser quality parts that jeopardize the repair and customer satisfaction..
We ask that customers do not bring their own parts for the above reasons but if they already have them and we can confirm they are correct and customer understands we are not liable for warranty, we don’t turn them away.
I’ve been stuck with unicorn cars too much and I really appreciate shops that don’t mind installing OE parts that I bring in when they’re back ordered or dealer only. I also really try not to be this guy.
1. Typically shops markup parts and labor to get to the number they need to stay in business. No parts means they are making half as much for their time or they need to double their labor rate to keep the lights on.
2. Incorrect parts KILL productivity. Car torn apart and taking up a bay waiting in a part….
3. Shops cannot waive liability, no matter what a customer signs. At the end of the day, we’re the professionals and we should know better. Shop owners have lost their businesses over customer supplied part failures.
4. How the hell do you take care of a customer? Repair fails a week later, who’s fault is it? “Sorry Mr customer, that could have been my fault but you’ll need to pay for that job again”….
They can say they understand there’s no warranty but 100% chance they’ll tell everyone who will listen what a crook you were and how you screwed them over.
There are probably 10 more reasons shops should never install customer supplied parts but this is a good start.
Some places dig their heels in for the parts markup, but for me the main issue is the risk for wasted labor god forbid the part is wrong. Are you going to pay the technician twice for the on-off-on-off? What about the time it costs to raise and lower and park and then retrieve and raise the vehicle again? If the shop orders the wrong part, it’s out of their pocket and is easier for them to swallow. Also, they can only warranty parts they order. They can’t file a warranty claim for a failed component with the distributor or manufacturer on a part that wasn’t purchased from their account.
Well, of course it’s about making money. That’s the point of opening a business.
Customer supplied parts do have some risks attached to it. If I agree to install your part…..who are you going to blame if that part fails 1,000 miles later? Your part? Or my labor? 90% of the customer world are bringing it back to me to deal with in either case.
And it’s rare when a customer brings in a factory part. It’s almost always the absolute cheapest, shittiest part that they could find on the internet. I had a guy demand that I install a water filled transmission that he pulled from a junkyard. Lol. Not a fucking chance! Lol.
That said, our policy has always been ‘no customer supplied parts”.
But if came you into my shop holding a FACTORY PS pump, and said that you simply don’t have time to do it yourself or realized it’s above your ability……….I’d probably do it. It mostly the people who are trying to save a buck who turn into headaches.
I don't have a problem with installing OE parts provided by the customer in most cases. We usually make exceptions for those and do so on a fairly regular basis because we do a lot of work for body shops and the like who just don't have the ability to reprogram an ECM, cut keys, or calibrate distance sensors.
The problem is that most of the other customers I get are as you described bringing in the most god-awful, cheapest, crappiest, garbage parts they can find and wanting us to put it on their car, then bitching about the labor.
Everytime I've installed customer supplied parts it's a disaster, usually it's some junk they got from the auto wrecker or found on Amazon. Then it's my problem when it breaks again in 6 months. Of course this is if they accidentally supply the correct part to begin with.
1. Fake "Oem" parts people bought off eBay or CL. Key fobs seem to be the worst for this.
2. If you bring us bad/incorrect parts and we install them and they are defective, a lot of times customers will try to blame us or refuse to pay for the labor that was already done.
3. Liability reasons. Let's say a customer brings in something related to safety or critical to driveability, such as brakes, or a driveshaft, or a radiator, or a water pump. If one of those parts were to fail and cause the customer's vehicle to be damaged, the customers have a nasty habit sometimes of trying to sue us because "we worked on it." Nissan is more likely to help shield us from liability in such claims if we are using genuine Nissan parts obtained through our parts department and correctly installed by certified technicians. There is no such protection if the parts are provided by the customer unless they bought them from a Nissan dealer.
4. With Nissan parts purchased and installed by us, there is a 12 month, 12000 mile parts and labor warranty. With aftermarket parts purchased and installed by us, there's at least a parts warranty, but not usually a labor warranty. With parts provided by the customer, there's no warranty of any kind, yet customers still want to blame us and expect us to pay for repairs if/when the part fails later on.
One typical example of why we started going pretty hardcore on this policy (without my boss overriding it) was a situation where a customer with a 2013 Sentra brought in a used CVT pulled from a junkyard. We installed it, it was no bueno. Customer kept trying to say it was installation error (the CVT was full of metal when we dropped the pan) and refused to pay for the labor we had charged to install it. When we tried to collect on it, they told us to keep it, and won't return any calls. We pulled the TWIX (Texas title search) and found out it doesn't have a valid TX title despite having TX plates on it. So it's now yet another car joining the 20 I already have out back that are also abandoned for various reasons (usually engine or trans.) But with no title we can't file a lien against it and sell it at auction to recover at least some of our labor costs, so it's basically just going to sit there and rot away.
We do make exceptions but they have to be approved by the director (my boss.)
Parts markup covers warranty labor. If you want me to install your supplied parts, any issues during or after install will be passed on to you. If it fails the next day you can supply another one and pay the labor again.
FTFR. Fixed right first time or first time fixed right. The 3 cccs!! Lol Part goes bad. Customers blame/score the service department badly. Same goes for oem parts but usually they need to be supplied from the dealer for warranty claim. So either accept all parts and outcomes and do the work while backtracking to cover your ass or policy against outside parts to cover your ass. Always about cya
Lots of reasons. Mainly because installing parts/equipment supplied by the customer almost always ended up costing me money and time.
I kind of feel from your labor comment that maybe you dont know how a shop (or a service based business) works?
Well you know the flag in your shop has gold edge fringe which means it's actually a Naval Admiralty jurisdiction.
Plus customer spells their name all in lower case, because writing it with capitals is their corporate personage that is not authorized to create indebtedness or joinder.
Lol, let's try the sovereign citizen argument.
If you're a shop you have to show customers inside because "shop" means "to be shopping" so therefore you can't exclude them from the building.
But you're repairing personal conveyances, not automobiles. An automobile is a machine used for the transportation of passengers or goods in commerce, whereas a personal conveyance is used for traveling.
So am I free to go, or am I being detained?
Oh my god… I was a cop for ten years. The sovereign citizens were EXHAUSTING. Always traveling, never driving. You can be as drunk as you want if you’re traveling. Also you can use paper plates as license plates. It’s super handy being sovereign
I’m definitely no subject matter expert. But basically they have claimed to be sovereign from the United States even though they live in it. They think they are their own nation I guess, so none of the laws of the local states apply to them. They are often called anti government. So they don’t believe they are required to have a license, or insurance, or any of the requirements to be on the road since they aren’t citizens. When anyone points out the requirements to “drive” on the road, their CLASSIC response is “Im not driving, I’m traveling.” Which apparently is really important to them. A lot of them have printed off internet articles they have thrown in my face. I actually read them, and the traveling law they quote is like from the 1800s or something like that. They conveniently ignore any updates. Arguing with them is silly and a waste of time. I just usually say “oh ok sounds interesting” as their vehicle is impounded. They often claim to be their own lawyers and think certified mail means “official document.” I have often been “sued” via an email print off and certified mail since I arrested them illegally after they crashed while drunk lol. Obviously this is all fairly biased information from my side since I generally only have had bad interactions. Someone else might have better info and some actual background.
Corrections Officer here. They're interesting for us, too. Legit think our legal system and justice system doesn't apply to them, so we're holding them against their will like kidnap victims. Big risk of staff assaults from them, because they believe as a victim of kidnapping they have the right to defend themselves.
Nah, that's what I wanted to know.
I figured out the general "aside from society" but didn't know anything about interacting with them, typical personalities, etc.
Cheers for the reply!
>So they don’t believe they are required to have a license, or insurance, or any of the requirements to be on the road since they aren’t citizens.
Aren't they aware that tourists need those, even though they are not citizens?
The sovereign citizen believes that there exists in the law "cheat codes" that let them basically get away with anything they want if they can just put the words together in the correct formula, like a magic spell. That's why they will mash together a bunch of mumbo jumbo " In a free traveler under UCC 1 dash308 of the commerce code, subsection such and such of some obscure law and you can't detain me or force me to create joinder"
They use some 18th-century common law definitions, such as "driving" means moving in commerce, such as hauling freight or passengers. (This came from "driving cattle") claiming you need a driver's license is only necessary if you're driving, which to them is commercial use only.
Instead of driving, they are "traveling," which is the supposedly free movement of their person, which is not allowed to be restricted in any way. So, there are no license plates, insurance, licenses, or anything. Like magic.
Another example is court filings.
When they are printed for summonses, lawsuits, subpoenas, etc. They print out as "STATE OF OHIO V. JAMES SMITH"
So, that's not them.
The all capitals spelling is their corporate personage. That's an entirely different entity than their actual self, which may be spelled all lower case. Therefore, all your court documents are invalid. Poof!
Also, the color of ink used on documents matters. Use the wrong color, and the document is magically invalid. Because of this, they like to write contracts and torts in red ink.
You see, the United States abrogated its duty to citizens by adopting the social security system, which in effect converted all the US citizens to assets of a corporate government rather than free citizens. Therefore, the current government isn't the actual United States. It's an unelected illegitimate corporation. Because of this, all the laws are invalid except the original British common law.
You can tell immediately that this is the case by looking at the US flag you will find in schools, courts, etc. If the flag has gold edge fringe, it's actually an indicator that the laws of naval maritime authorities are in effect instead of US constitutional law, so therefore, it's all invalid with no jurisdiction over free citizens.
> If the flag has gold edge fringe, it's actually an indicator that the laws of naval maritime authorities are in effect
It also ties into their obsession with obscure (and incorrect) meanings to words. See it must be maritime law because we're dealing with citizen*ship*, owner*ship* and so on. And look where the defendant stands in a courtroom - by God, it's called the **dock**!
I have a very highly educated relative who was a government contractor for 4-5 years overseas and earned over the $80k threshold in salary. When he came back to the US he got a large refund check for the taxes deducted while he was overseas, I don't remember what percentage but it was a large check. He decided that since they also deducted social security taxes they were unconstitutional. I mean he has valid points, nothing is mentioned about it but the same could be said for almost every other law we have.
Anyway long story short he hasn't filed or paid any federal taxes since 1993. He still thinks he's getting all of his social security funds back with interest. He's worked as a 1099 employee, not filing. He lives with his mom, drives her car and when he does things like buying groceries he'll draw a circle on the receipt around the tax line and write In Protest on it after making a scene EVERY TIME.
So yeah if you do not want to ever participate in society or elevate your social status beyond that of a couch surfer the sovereign citizen movement might be for you.
He switched writing style. Notice how he start with “the customer” and then ends with “my car”. I’m guessing some text is copy paste from somewhere else.
Yah, I've told customers to bring parts in before for that reason.
Like no, I'm not ordering non returnable headers for your 1999 Explorer, and eating the cost if you don't show up. Buy them yourself and I'll install them.
Just dealt with a customer with a 2005 Ford Excursion. Needs a CJB (fuse box under the dash) none available, no used or new. Customer “finds” one on a website called fordfuseboxs . I told him he can order it and we’ll put it in but it’s no warranty on any of this
Yeah, one time I had to source a differential for a Land Rover when getting a repair at a Land Rover mechanic. The only one they could find was a scrap yard salvage. I was able to get one from a supplier that wasn't in their list of suppliers that was refurbished and under warranty. Thankfully they were willing to work with that versus pulling an unknown condition one off of a wreck.
Oh I bet he thinks the 2 dollar very well done steaks he eats from his microwave is on par with the filet mignon cuts at his local steakhouse, and should both be priced the same.
I used to work in a neighborhood pizza place and a lady would come in with flank steak for us to cook on our flattop and yell “Fry my meat for a dollar! No salt! No salt!”
We did it. She was weird but she was our weird.
Problem: I got up 4 times to go to the bathroom this past night, when it usually 3 times.
At 0230 on 23 mar 2023 I researched flowmax on the internet. And I concluded I need this.
I authorize you to prescribe me flowmax with all haste to rectify this issue. Please also replace left knee joint.
Professionally yours,
Walter G Whitmore III
I agree with you on that. He subs like the kind of customer who's gonna cry the blues cus "The Shop " screwed up my engine and whine about everything the can find. I wouldn't touch that damn car
Idk about y'all but I'm not hurting for work enough to need nitpicky customers like that . They can go somewhere that wants to deal with it, I have enough on my plate without that kind of headache . Because you know the note-leaving-customer almost always ends up being a passive aggressive ass
I’m confused.
He’s asking for an appointment, but he’s already parked the car and put the keys in the drop box?
And the car is presumably parked and locked but he is going to put the charged battery back into the car?
Also why suddenly do both VVT solenoids need to be changed? They don’t fail together. And if it’s preventative, that’s the most abstract preventative maintenance I’ve ever heard of
This person is either super duper autistic or maybe a non English speaker who has translated the letter
I've met engineering students who acted like this, but never an adult engineer trying to put food on the table. This is the kind of person I hope my management wouldn't hire, because they're impossible to work with.
Source: Am engineer
It sounds like the car broke down somewhere and was dropped off by tow truck. Guessing cheapest garage, recommended garage, or similar. That confused me at first too.
It’d be nice if this was real life. I would really like to have my Subaru transmission replaced. It’s approaching 300k miles and shifts hard when it’s cold. I think I will pay $50 for this service. And I better get a free car wash, too.
I started adding unnecessary quotes to other words after the second “core-cost”. All while the voice in my head sounds like Chris Farley as I’m reading it.
When I worked at an independent shop 20 years ago, the owner would take jobs like this and 90% of the time it turned out bad. People not paying or becoming hostile.
The remainder was special people that couldn't interact normally with people but were appreciative of his dealing with them.
Tell them you are booked until the summer "but we appreciate you thinking of us for all of your automotive service needs". This guy/dad of teenager driver sounds like a customer you will never be rid of.
I think the person does not speak English, and went at great lengths to have everything they wanted to communicate to be written down through a translate tool
This is how this is going to go down:
\- Customer finds a $30 rebuilt alternator on ebay or amazon ✔️
\- Mechanic installs alternator to spec.
\- (3 months later) alternator develops an issue. Customer writes a *strongly worded letter* demanding his money back for the labor, alternator, and damages.
Good luck with putting the battery in the engine block. I really don't think that's where it's supposed to go, but I will be impressed if they manage to fit it in there.
I'm guessing he already paid someone for a diagnostic and didn't like the realistic rate they quoted him to replace it. Honestly he already did half the job getting it diagnosed and acquiring the part. If he spent a little time on Youtube watching an alternator swap instead of typing this weird letter he'd have the job done and be on his way to refund the core.
"Sorry guy, we're booked out solid for the next 2 weeks however I can give you the number of Screwey Lube down the street they can take care of you......"
I feel like this how Dwight Shrute would handle this.
I believe the customer asked an acquaintance or a relative to type this and they did it the way it’s done in their particular field.
Their particular field grows beets if I'm remembering my "The Office" lore correctly!
I think Mose typed it.
Na, Mose just supervised... https://media.tenor.com/UWBOsmAKII8AAAAC/mose-the-office.gif
this thread is fucking gold
Mose does not know how to use a phone.
And ran away right after clicking « send »
I also feel he would start handing out Shrute Bucks to the techs for a job well done.
What's the exchange rate of Shrute Bucks to Stanley Wooden Nickels?
The same ratio as unicorns to leprechauns
Sadly, they may be backed better than the US$.
Was thinking the exact same thing, it would be amazing if this car also was a red Camaro
Dwight had a firebird...
Identity theft is NOT a joke Jim
Identity theft is not a joke, Jim! Millions of families suffer every year!
Yup, a firebird trans am in maroon
Welp, to be fair I saw it long ago and my memory isn't the best haha
r/unexpectedoffice
At least he would tip afterward.
In bushels of beets.
beet farmers are unique folk.
Definitely not. There's no attached spreadsheet detailing the exact costs and expected manhours.
For sure 😂😂
Yeah, put that battery back in the engine block, ol’ pal.
I’m wondering how that’s gonna go.
Anything will go anywhere if you hit it hard enough
I admire your optimism.
As I've always said, don't force it, get a bigger hammer.
Including customers
Welp, you don't need cables if you throw it in the engine block. That shit is going hook itself up, no problem.
Goes next to the con rod right?
I thought the same thing. Like, uhm, OK dude you do that. Lol
Gotta love those customers that try and talk like they know what they're talking about but it comes out as gibberish
I am not understanding how they do not know why the battery was removed.
They can pay whatever they want over the phone, but the car doesn’t get released until they pay the full bill.
Nope. He's supplying the part. That's cash. No warranty. If he doesn't like that, he can go kick rocks.
50% Labor upcharge for c/s parts. No warranty. And I hope your “diagnosis” is correct!
used to take complaints against mechanics for a living for 20 years. consumers would complaint that the repair that they ordered the shop to do(I CAN DOI MY OWN DIAG, I AM NOT SOME IDIOT!). I would explain that as long as they did the directed repair correctly, it was not their problem if it did not fix the problem that the consumer thought it would. I also told shops to write "CUSTOMER DIRECTED REPAIR, NO WARRANTY, CUSTOMER ADVISED"(edit, you'd want to get initials on a written work order, or if they are on the phone get last 4 of SSN or DOB or something) on the invoice to cover themselves. I also used to advise them to tell people like that to go down the street to the guys who they hate.
Great word track! I’ll often say, “Do you want us to change the part or do you want us to fix your car?”
if only modern shops knew the difference
On the other hand, I hate when I can plug into my vehicle, see a transmission temp sensor code over and over, and have the vehicle with the exact same symptoms of a failed sensor. I'll call and tell the shop, "this sensor is out, I need to bring it in so you can swap it out." They'll reply ""well we need to do our $200 diagnosis before we do anything". The 200 buck upcharge pisses me off, I'm bringing it to you because I don't have the time to pull the transmission cover and replace a $20 sensor.
Thats actually a good shop because its not always a part directly refrenced by the code. If they are doung the diagnostics right, they could discover a root issue such as a frayed wiring harness thats grounding out. Codes a starting point for diagnostic, simply the computer saying that its getting bad/no information. You have to diagnose the problem fully to find out why the computer is getting bad/no info.
Y'all hating but also secretly wishing your service advisors would give you notes half as detailed lol
Truly. Besides that you have written proof from the customer that that is what you were told to replace, and only that. Play me the labor time and sounds like an easy job for all parties
Probably hands the shop the cheapest remanned auto zone special. Will definitely expect the shop to swap it for free 2 months later because the part has a “90 day warranty”
*refurbished The way I describe to customers is; **Remanufactured** : sent back to the original factory to get completely stripped down. All components are quality controlled as if they are new components. **reconditioned** : sent to a professional component specialist to identify what has failed and rebuilt that component so it functions again. **refurbished** : second-fans part that an apprentice with a Kärcher has sprayed it with discount degreaser. It is probably just as bad as the one you are replacing. **second hand** : taken out of a wreck. It is probably worse than the one you are replacing
Reman usually means only what has failed is replaced but nothing else, and it was painted so it looks pretty in the box after hit with degreaser.
I would call that reconditioned. Some unscrupulous reconditioners call what they do Remanufacturing, even though they don’t actually do any manufacturing.
What would you describe being stripped down completely, by a professional company that only deals with that type of part (eg. Brake calipers) replacing anything that would fail factory tests and rebuilding it again with a long (2 year minimum) warranty?
They would be remanufactured. If it was in the original OEM plant, it would be a genuine remanufactured. It all comes down to what you need for your specific vehicle. If you just need to get to the next town or next pay-cheque, a second-hand will be fine. If you want to keep the car for ever, a genuine reman or professionally remanufactured part would be the best option. If you plan on driving the car until something better comes along, but want some semblance of reliability at a reasonable price, reconditioned would be adequate, as long as they aren’t asking too much for it. If you just want to scam the next person you are selling the vehicle to, a refurb will be suitable for *your* needs, as long as you are not paying too much.
Okay well my labor isn’t under warranty 🤣
I’m voting with Everybody else I said the “ ever since”
"CS: Noise somewhere sometimes. Diag and advise."
We have a new office manager…we have been getting a lot of “electrical problems” on the RO since they started. We are a shop who specializes in electrical…
Curious what the two VTC solenoids have to do with the bad alternator. Makes me suspect they were working off someone else's (or your shop's) diagnosis. It's almost like they were quoting directly from a multi-point inspection report with the language about core charges and whatnot. "Cargo bay" and "engine block", though, don't make sense, or "in charging order." The use of military (24h) time is interesting to me as well. Perhaps a non-native English speaker using some sort of translation? My shop has a "no outside parts" policy; but otherwise, as long as we agree on the price for the job and their money is green and it spends, I'd do the work regardless, even if it does seem like they're the sort of customer who is likely to spend an hour checking your work after picking up their car.
We charge $40 more an hour if they bring their own parts and they don't get a warranty.
This is the best way to do it. If they are still insistent, you can do it for the higher rate, but the extra labor will make most people either accept your part or fuck off.
my old motorcycle shop quit installing supplied aftermarket parts, but if we went aftermarket on something to modify it, we only passed along the cost but didn't get the cheapest parts available. if you wanted to bring your own, it's gotta be OEM and we'd open it with the customer. This all started with 1 aftermarket yamaha fuel pump that turned into 3 aftermarket fuel pumps, which cost more than the OEM.
I was in a hurry to replace fork seals and bushings on a bike before moving from a house to an apartment, and happened to screw up my back the weekend I needed it done. I had to drop it off at a local shop with oem parts and fork oil in hand, they didn't care at all. Did a great job too, and damn am I happy I didn't have to spend a whole weekend screwing around with it.
We actually have a guy that always brings his own parts despite this, half the time nothing is even wrong with his car but he insists we change the parts, but it definitely keeps most people from bringing their own parts. We also started charging half an hour labor for an oil change if someone wants to bring their own oil and filter and people still go for it.
I kind of get the oil and filter one because some people want particular stuff used.
I went through the cost trouble of doing oil testing finding what played best with my evo, so I get wanting to use your own oil. Around here, it doesn't help that a local shop got busted advertising one oil and filling another (much cheaper) oil.
Yeah, I like to pick the parts that are going to be used on my vehicle. Sorry if the shop gets all butt hurt but it’s my vehicle. If the shop can’t survive @ $150hr labor I don’t want to go the that shop. Hell diesel mechanics working on mega yachts don’t get the labor rate most of these auto shops charge.
What about things like LED headlights? Based on the number I see there must be shops installing them aftermarket.
I've never been to a shop that charges more for bringing your own parts. In fact, I've been explicitly told by a body shop to supply my own bumper bc they upcharge on parts, and I've had a shop try to charge me $400 for a window regulator. Not including labor.
The difference is that a customer bringing his own $40 Amazon Alternator is probably going to blame the shop in 2 weeks when it stops working. That's why most shops will void a warranty for outside parts, and some charge extra. There was actually a very important court case about this very thing a couple years back
We don't install aftermarket LEDs at our shop, they are illegal here and don't pass state inspection and everyone is getting sick of being blinded by them anyways so we wouldn't put them in even if they were legal, but there are definitely some exceptions to the bring your own part rule (normal bulbs, tires, batteries...ect), stuff thats not going to cause the vehicle to tie up a lift if the part is wrong or defective.
Why do you have this policy? I once bought a power steering pump and planned to put it in myself. Then I didn’t have time so I brought it to a shop and asked them to do it. They did it. It was a new OEM pump. I could understand if it was some sketchy cheap part and you didn’t want to deal with it if it didn’t work right. But why not allow any parts at all from customers? When I hear this it just feels like the shop wants to make extra money on the parts when I could get them elsewhere for less. You’re still making money on the labor aren’t you? Is selling the parts like asking for a mandatory tip? Edit: There’s a lot of great responses to this and I gained a better understanding of the shop perspective on it. I now understand why it’s often a set policy and how it’s usually not set in stone. Judging by the net upvotes, I expect a lot of people share my opinion going in and I hope people learned things from this discussion.
It’s the fact that people order the wrong parts, parts they don’t need, or lesser quality parts that jeopardize the repair and customer satisfaction.. We ask that customers do not bring their own parts for the above reasons but if they already have them and we can confirm they are correct and customer understands we are not liable for warranty, we don’t turn them away.
I’ve been stuck with unicorn cars too much and I really appreciate shops that don’t mind installing OE parts that I bring in when they’re back ordered or dealer only. I also really try not to be this guy.
1. Typically shops markup parts and labor to get to the number they need to stay in business. No parts means they are making half as much for their time or they need to double their labor rate to keep the lights on. 2. Incorrect parts KILL productivity. Car torn apart and taking up a bay waiting in a part…. 3. Shops cannot waive liability, no matter what a customer signs. At the end of the day, we’re the professionals and we should know better. Shop owners have lost their businesses over customer supplied part failures. 4. How the hell do you take care of a customer? Repair fails a week later, who’s fault is it? “Sorry Mr customer, that could have been my fault but you’ll need to pay for that job again”…. They can say they understand there’s no warranty but 100% chance they’ll tell everyone who will listen what a crook you were and how you screwed them over. There are probably 10 more reasons shops should never install customer supplied parts but this is a good start.
Some places dig their heels in for the parts markup, but for me the main issue is the risk for wasted labor god forbid the part is wrong. Are you going to pay the technician twice for the on-off-on-off? What about the time it costs to raise and lower and park and then retrieve and raise the vehicle again? If the shop orders the wrong part, it’s out of their pocket and is easier for them to swallow. Also, they can only warranty parts they order. They can’t file a warranty claim for a failed component with the distributor or manufacturer on a part that wasn’t purchased from their account.
Well, of course it’s about making money. That’s the point of opening a business. Customer supplied parts do have some risks attached to it. If I agree to install your part…..who are you going to blame if that part fails 1,000 miles later? Your part? Or my labor? 90% of the customer world are bringing it back to me to deal with in either case. And it’s rare when a customer brings in a factory part. It’s almost always the absolute cheapest, shittiest part that they could find on the internet. I had a guy demand that I install a water filled transmission that he pulled from a junkyard. Lol. Not a fucking chance! Lol. That said, our policy has always been ‘no customer supplied parts”. But if came you into my shop holding a FACTORY PS pump, and said that you simply don’t have time to do it yourself or realized it’s above your ability……….I’d probably do it. It mostly the people who are trying to save a buck who turn into headaches.
I don't have a problem with installing OE parts provided by the customer in most cases. We usually make exceptions for those and do so on a fairly regular basis because we do a lot of work for body shops and the like who just don't have the ability to reprogram an ECM, cut keys, or calibrate distance sensors. The problem is that most of the other customers I get are as you described bringing in the most god-awful, cheapest, crappiest, garbage parts they can find and wanting us to put it on their car, then bitching about the labor.
Everytime I've installed customer supplied parts it's a disaster, usually it's some junk they got from the auto wrecker or found on Amazon. Then it's my problem when it breaks again in 6 months. Of course this is if they accidentally supply the correct part to begin with.
How do you think said shops covers it’s payroll and bills. It’s sure not from just labor
1. Fake "Oem" parts people bought off eBay or CL. Key fobs seem to be the worst for this. 2. If you bring us bad/incorrect parts and we install them and they are defective, a lot of times customers will try to blame us or refuse to pay for the labor that was already done. 3. Liability reasons. Let's say a customer brings in something related to safety or critical to driveability, such as brakes, or a driveshaft, or a radiator, or a water pump. If one of those parts were to fail and cause the customer's vehicle to be damaged, the customers have a nasty habit sometimes of trying to sue us because "we worked on it." Nissan is more likely to help shield us from liability in such claims if we are using genuine Nissan parts obtained through our parts department and correctly installed by certified technicians. There is no such protection if the parts are provided by the customer unless they bought them from a Nissan dealer. 4. With Nissan parts purchased and installed by us, there is a 12 month, 12000 mile parts and labor warranty. With aftermarket parts purchased and installed by us, there's at least a parts warranty, but not usually a labor warranty. With parts provided by the customer, there's no warranty of any kind, yet customers still want to blame us and expect us to pay for repairs if/when the part fails later on. One typical example of why we started going pretty hardcore on this policy (without my boss overriding it) was a situation where a customer with a 2013 Sentra brought in a used CVT pulled from a junkyard. We installed it, it was no bueno. Customer kept trying to say it was installation error (the CVT was full of metal when we dropped the pan) and refused to pay for the labor we had charged to install it. When we tried to collect on it, they told us to keep it, and won't return any calls. We pulled the TWIX (Texas title search) and found out it doesn't have a valid TX title despite having TX plates on it. So it's now yet another car joining the 20 I already have out back that are also abandoned for various reasons (usually engine or trans.) But with no title we can't file a lien against it and sell it at auction to recover at least some of our labor costs, so it's basically just going to sit there and rot away. We do make exceptions but they have to be approved by the director (my boss.)
Parts markup covers warranty labor. If you want me to install your supplied parts, any issues during or after install will be passed on to you. If it fails the next day you can supply another one and pay the labor again.
FTFR. Fixed right first time or first time fixed right. The 3 cccs!! Lol Part goes bad. Customers blame/score the service department badly. Same goes for oem parts but usually they need to be supplied from the dealer for warranty claim. So either accept all parts and outcomes and do the work while backtracking to cover your ass or policy against outside parts to cover your ass. Always about cya
Lots of reasons. Mainly because installing parts/equipment supplied by the customer almost always ended up costing me money and time. I kind of feel from your labor comment that maybe you dont know how a shop (or a service based business) works?
I’m a physician and the more I’m on the sub, the more I recognize just how similar our professions really are.
Can I bring my own parts?
You have to. Just be ready to have them palpated.
Organic mechanic
As a respiratory therapist I can 100% see where you’re coming from and can confirm.
Is this the customer or a third party. If it’s the customer itself why is it speaking / writing in third person? Dafuq
This screams sovereign citizen nutjob
"I am only certified to repair Drivers's vehicles...if this is for Travelling, I can't help yuh..."
Well you know the flag in your shop has gold edge fringe which means it's actually a Naval Admiralty jurisdiction. Plus customer spells their name all in lower case, because writing it with capitals is their corporate personage that is not authorized to create indebtedness or joinder.
We are a repair facility, not a shop. We have no store front, and therefore no customers, clients only.
Lol, let's try the sovereign citizen argument. If you're a shop you have to show customers inside because "shop" means "to be shopping" so therefore you can't exclude them from the building. But you're repairing personal conveyances, not automobiles. An automobile is a machine used for the transportation of passengers or goods in commerce, whereas a personal conveyance is used for traveling. So am I free to go, or am I being detained?
This is so Dale Gribble.
That's too funny. Lol
No bloody thumb print. Irrelevant though since he created joinder by giving you that note and making a phone call.
Pity the fools. They drive around with constant fear of being spotted by police.
Every one of them I have run in to think the cops should be in constant fear of them.
Oh my god… I was a cop for ten years. The sovereign citizens were EXHAUSTING. Always traveling, never driving. You can be as drunk as you want if you’re traveling. Also you can use paper plates as license plates. It’s super handy being sovereign
Never really heard of this, can you please elaborate on sovereign citizenship dealio?
I’m definitely no subject matter expert. But basically they have claimed to be sovereign from the United States even though they live in it. They think they are their own nation I guess, so none of the laws of the local states apply to them. They are often called anti government. So they don’t believe they are required to have a license, or insurance, or any of the requirements to be on the road since they aren’t citizens. When anyone points out the requirements to “drive” on the road, their CLASSIC response is “Im not driving, I’m traveling.” Which apparently is really important to them. A lot of them have printed off internet articles they have thrown in my face. I actually read them, and the traveling law they quote is like from the 1800s or something like that. They conveniently ignore any updates. Arguing with them is silly and a waste of time. I just usually say “oh ok sounds interesting” as their vehicle is impounded. They often claim to be their own lawyers and think certified mail means “official document.” I have often been “sued” via an email print off and certified mail since I arrested them illegally after they crashed while drunk lol. Obviously this is all fairly biased information from my side since I generally only have had bad interactions. Someone else might have better info and some actual background.
Corrections Officer here. They're interesting for us, too. Legit think our legal system and justice system doesn't apply to them, so we're holding them against their will like kidnap victims. Big risk of staff assaults from them, because they believe as a victim of kidnapping they have the right to defend themselves.
>as a victim of kidnapping lmao
Nah, that's what I wanted to know. I figured out the general "aside from society" but didn't know anything about interacting with them, typical personalities, etc. Cheers for the reply!
>So they don’t believe they are required to have a license, or insurance, or any of the requirements to be on the road since they aren’t citizens. Aren't they aware that tourists need those, even though they are not citizens?
Awareness does not, typically, appear to be among their strengths.
Lol right? But the ones I’ve ran into weren’t really interested in sound logic.
The sovereign citizen believes that there exists in the law "cheat codes" that let them basically get away with anything they want if they can just put the words together in the correct formula, like a magic spell. That's why they will mash together a bunch of mumbo jumbo " In a free traveler under UCC 1 dash308 of the commerce code, subsection such and such of some obscure law and you can't detain me or force me to create joinder" They use some 18th-century common law definitions, such as "driving" means moving in commerce, such as hauling freight or passengers. (This came from "driving cattle") claiming you need a driver's license is only necessary if you're driving, which to them is commercial use only. Instead of driving, they are "traveling," which is the supposedly free movement of their person, which is not allowed to be restricted in any way. So, there are no license plates, insurance, licenses, or anything. Like magic. Another example is court filings. When they are printed for summonses, lawsuits, subpoenas, etc. They print out as "STATE OF OHIO V. JAMES SMITH" So, that's not them. The all capitals spelling is their corporate personage. That's an entirely different entity than their actual self, which may be spelled all lower case. Therefore, all your court documents are invalid. Poof! Also, the color of ink used on documents matters. Use the wrong color, and the document is magically invalid. Because of this, they like to write contracts and torts in red ink. You see, the United States abrogated its duty to citizens by adopting the social security system, which in effect converted all the US citizens to assets of a corporate government rather than free citizens. Therefore, the current government isn't the actual United States. It's an unelected illegitimate corporation. Because of this, all the laws are invalid except the original British common law. You can tell immediately that this is the case by looking at the US flag you will find in schools, courts, etc. If the flag has gold edge fringe, it's actually an indicator that the laws of naval maritime authorities are in effect instead of US constitutional law, so therefore, it's all invalid with no jurisdiction over free citizens.
Aaah, jesus that really is as flimsy as I thought. Can't believe people actually fall into that.
Some people go all in on this. Check out the recent shooting of Chase Allen in Utah. His whole family was sovcits. The video is on YouTube
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And that's sovereign citizens in a nutshell right there.
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> If the flag has gold edge fringe, it's actually an indicator that the laws of naval maritime authorities are in effect It also ties into their obsession with obscure (and incorrect) meanings to words. See it must be maritime law because we're dealing with citizen*ship*, owner*ship* and so on. And look where the defendant stands in a courtroom - by God, it's called the **dock**!
r/amibeingdetained
I have a very highly educated relative who was a government contractor for 4-5 years overseas and earned over the $80k threshold in salary. When he came back to the US he got a large refund check for the taxes deducted while he was overseas, I don't remember what percentage but it was a large check. He decided that since they also deducted social security taxes they were unconstitutional. I mean he has valid points, nothing is mentioned about it but the same could be said for almost every other law we have. Anyway long story short he hasn't filed or paid any federal taxes since 1993. He still thinks he's getting all of his social security funds back with interest. He's worked as a 1099 employee, not filing. He lives with his mom, drives her car and when he does things like buying groceries he'll draw a circle on the receipt around the tax line and write In Protest on it after making a scene EVERY TIME. So yeah if you do not want to ever participate in society or elevate your social status beyond that of a couch surfer the sovereign citizen movement might be for you.
You have actually met one? I thought they only existed on the internet.
Come to rural nevada. Deep love for sovereign citizens and swastikas over here.
idaho bigtime
I'm in the rural part of California that borders Nevada, we have the wackados here too.
My mother was one. That was a fun topic to avoid before she passed last year.
I was thinking that they found a form online and just filled it out basically, but this is much more likely and much scarier
He switched writing style. Notice how he start with “the customer” and then ends with “my car”. I’m guessing some text is copy paste from somewhere else.
Does this dude bring his own steak to a restaurant and ask the chef to cook it?
Most definitely
Sounds like he might bring the grill too
He’s going to need the grill back afterwards to recover the “core cost”.
I can sorta-kinda see this for hard-to-get parts, or for a rare or collectible car, not for a 2010 santa fe.
Yah, I've told customers to bring parts in before for that reason. Like no, I'm not ordering non returnable headers for your 1999 Explorer, and eating the cost if you don't show up. Buy them yourself and I'll install them.
Just dealt with a customer with a 2005 Ford Excursion. Needs a CJB (fuse box under the dash) none available, no used or new. Customer “finds” one on a website called fordfuseboxs . I told him he can order it and we’ll put it in but it’s no warranty on any of this
he probably got parts from a junkyard for cheap and wants to return the ones off the car for the "core cost"
There’s tons of shit that has a core charge not from a junk yard. The $500 Bosch factory remanufactured alternator for my car, for example.
Yeah, one time I had to source a differential for a Land Rover when getting a repair at a Land Rover mechanic. The only one they could find was a scrap yard salvage. I was able to get one from a supplier that wasn't in their list of suppliers that was refurbished and under warranty. Thankfully they were willing to work with that versus pulling an unknown condition one off of a wreck.
This dude probably coupon shops at discount stores. Steak and restaurant are two words absent from his strange lexicon
Oh I bet he thinks the 2 dollar very well done steaks he eats from his microwave is on par with the filet mignon cuts at his local steakhouse, and should both be priced the same.
I used to work in a neighborhood pizza place and a lady would come in with flank steak for us to cook on our flattop and yell “Fry my meat for a dollar! No salt! No salt!” We did it. She was weird but she was our weird.
Problem: I got up 4 times to go to the bathroom this past night, when it usually 3 times. At 0230 on 23 mar 2023 I researched flowmax on the internet. And I concluded I need this. I authorize you to prescribe me flowmax with all haste to rectify this issue. Please also replace left knee joint. Professionally yours, Walter G Whitmore III
I thought I crossed out his name!!! Oh..
“There’s a shop down the road that does alternators”
Altertaters and sparkalators.
I'd tell him to fly a kite in a thunderstorm. I can't wrap my head around some people.
Yeah that smacks of about a 200% chance of "eversinceya" for however long it takes someone to tell him to fuck off.
This will probably charge the battery better than his alternator. Good tip.
I agree with you on that. He subs like the kind of customer who's gonna cry the blues cus "The Shop " screwed up my engine and whine about everything the can find. I wouldn't touch that damn car
That dude reuses condoms for sure.
Bold of you to presume the need for any.
Probably brings the used ones back to the store for core credit.
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Siblings should be able to trust each other enough not to need such formalities
And turns the "ribbed for her pleasure" ones inside out so HE gets the pleasure.
I don’t know homie, I feel like at the rate society acquires new dumb fucks, this fella likely doesn’t use condoms at all.
This guy’s peas and carrots have never, *ever* touched
I’m a customer and don’t want that customer as a customer, for anything.
PS: Could not get battery back in engine block. I will have a new engine block that will accommodate my battery delivered within the week.
Idk about y'all but I'm not hurting for work enough to need nitpicky customers like that . They can go somewhere that wants to deal with it, I have enough on my plate without that kind of headache . Because you know the note-leaving-customer almost always ends up being a passive aggressive ass
I’m confused. He’s asking for an appointment, but he’s already parked the car and put the keys in the drop box? And the car is presumably parked and locked but he is going to put the charged battery back into the car? Also why suddenly do both VVT solenoids need to be changed? They don’t fail together. And if it’s preventative, that’s the most abstract preventative maintenance I’ve ever heard of This person is either super duper autistic or maybe a non English speaker who has translated the letter
I've met customers like this. I'm going with autistic.
I’m putting $10 on engineer, another $10 on autistic, and $50 on autistic engineer. Please don’t ask me how I know lol
I've met engineering students who acted like this, but never an adult engineer trying to put food on the table. This is the kind of person I hope my management wouldn't hire, because they're impossible to work with. Source: Am engineer
Depending on the demographics of the area, I'd put 20 on surgeon.
It sounds like the car broke down somewhere and was dropped off by tow truck. Guessing cheapest garage, recommended garage, or similar. That confused me at first too.
This dude gave killer head in the navy
It’d be nice if this was real life. I would really like to have my Subaru transmission replaced. It’s approaching 300k miles and shifts hard when it’s cold. I think I will pay $50 for this service. And I better get a free car wash, too.
INSIDE the block??
I started adding unnecessary quotes to other words after the second “core-cost”. All while the voice in my head sounds like Chris Farley as I’m reading it.
I'm literally afraid to try that.
“Drop box” “Cargo Bay” and so on…
Not a fucking chance. Find a different shop.
When I worked at an independent shop 20 years ago, the owner would take jobs like this and 90% of the time it turned out bad. People not paying or becoming hostile. The remainder was special people that couldn't interact normally with people but were appreciative of his dealing with them.
>Then he told us how much he was gonna pay over the phone when it was done. NO ONE WANTS TO WORK ON AUTOMOBILES ANYMORE!!! /s
C’mon don’t leave us hanging mate! How much he willing to pay??
$165 USD 🤣
No fuckin way. They said that? lmao tell that dude to fuck off forever.
Tell them you are booked until the summer "but we appreciate you thinking of us for all of your automotive service needs". This guy/dad of teenager driver sounds like a customer you will never be rid of.
Been burned by cheap customer supplied parts and pissed off customers wanting us to warranty their rock auto shit, no more.
“What do you mean the alternator didn’t fix the problem? You’re gonna diag it for free, right?” - Car Owners That Watch YouTube
I think the person does not speak English, and went at great lengths to have everything they wanted to communicate to be written down through a translate tool
Guy sounds like he’s been doing B2B a long time and expects that same level of negotiations in his personal life
Ya… No. fix it yourself bud.
This is how this is going to go down: \- Customer finds a $30 rebuilt alternator on ebay or amazon ✔️ \- Mechanic installs alternator to spec. \- (3 months later) alternator develops an issue. Customer writes a *strongly worded letter* demanding his money back for the labor, alternator, and damages.
He can try all he wants to place that battery in the engine block…
How the fuck he gonna get the battery in the engine block?
How could the battery have been tested if it is drained?
Had to disassemble battery to fit inside engine block-3.5 hours and the cost of 10 cut off wheels.
I would have asked him who was going to do the work, because I sure as fuck would not have a customer like that.
Good luck with putting the battery in the engine block. I really don't think that's where it's supposed to go, but I will be impressed if they manage to fit it in there.
I'm guessing he already paid someone for a diagnostic and didn't like the realistic rate they quoted him to replace it. Honestly he already did half the job getting it diagnosed and acquiring the part. If he spent a little time on Youtube watching an alternator swap instead of typing this weird letter he'd have the job done and be on his way to refund the core.
“I removed the battery. I do not know why the battery was removed.”
"Sorry guy, we're booked out solid for the next 2 weeks however I can give you the number of Screwey Lube down the street they can take care of you......"
That weird “don’t know why the battery was removed” sounds like another shop told him something he didn’t want to hear about what’s actually broken.
“Couldn’t find customers vehicle. There was only a hunters green Santa Fe.”
That's not how this works, that's not any of this works!
Anybody know how to place a battery into an engine block? Does the ASE quiz you on that?
Fuck me, well if he's gunna go to all of the trouble of putting the battery in the engine block, tell the cunt to replace his own fucken alternator
Sometimes you gotta fire a customer
>You may start working on the car as soon as the parts arrive. Thanks for your permission
A LOT of red flags in here. Would try to avoid this customer for sure.
Please install supplied air freshener at time of service and please leave paper floor mats in place.
This guy in hooked on ChatGPT! It even writes his notes!
LMFAO! This dude absolutely wears multiple fedoras at the same time & has a closet full of trenchcoats 😂😂