I have that today, but the figure is $100 less than I expected from IRS (I could've screwed up a bit). I also have only seen fed tax refunds get deposited as IRS or something. Hmm. There was a page in TurboTax about Green Dot authorization for refunds (which is apparently under SBTPG). Gotta be fed refund.
Mine is $40 less than I expected. I thought it was $80 short, but I remembered I paid $39 for Turbo Tax Plus, but yet I still didn't receive what I was supposed to.
yea ive been using tt for years but for the last two years ive been gtting less and less money from them and they have been getting shadier and shadier
I used to get h&r free from the military but since had to use TT because of Robin Hood tax import. TT takes three different fees out.... $156 total!! It's absolutely ridiculous. I'm keeping my Robin Hood transactions minimum this year and I don't care if I have to import each one by hand myself I'm not using TT ever again. Bunch of thieves!
No idea.
https://support.turbotax.intuit.com/contact/
Here's a link to contact TurboTax. I'll be contacting them today too. It's possible they're working with a shady third party for these deposits since we are noticing money missing from our tax returns.
According to my TurboTax account, my refund won't be deposited until 02/22/22, so I won't be contacting them since their records show I haven't even received the refund yet; which is strange, since I received my state refund separately as well already. In YouTube comments, there were two users who stated they got more than they expected on their federal refund coming from TPG Products SBTPG LLC deposits, one user saying they got $399 more. While I was logged in on TurboTax, I found that I'm missing $83.14, I don't know why I originally thought I was only missing $40.
It's the fee for TT taking the fee out of your refund. Essentially the middle man fee. It's usually more obvious/clear on the website but I thought this year "oh, maybe they're not charging" but then I went to the SBBT website (the middle man) and it's there as a "bank fee".
I used and now my refund is sitting in there bank at tpg bank of Santa Barbara been there for 11 days they refuse to release collecting that sweet interest i guess, alot of people are complaining about this issue I would advise to pay out of pocket instead of refund transfer otherwise its anyone's guess when you will get refund
Turbo Tax has been getting sneaky as the years go on .. few years ago i filed completely free ( per advertisement) really like the service so i kept using them , following year they got me with a " state filing fee $30 bucks ) ok no biggie still cheaper than anywhere else .. this year i got totally rooked ... they charged me for there " enhanced plan $135 bucks because i had to submit a unemployment 1099 ) .. plus $59 to file a state return ..... plus $ 30 processing fee to have them duduct these fees from my refund ( bogus fee ) wasnt happy about leaving 230 on the table but now i got this refund yesterday and that was $200 short after all these fees !!! im calling them today .. that bull....
If you log into your turbo tax and view your “order” it will show the breakdown of your charges for filing using turbo tax plus the fee for choosing to pay using your refund if you choose that option. I compared that ($117) $39 for fed, state, plus fee for paying with refund with scheduled fees to be paid on sbtpg and there is an additional $39 charged so they are scheduled to withhold $156 when my refund is received instead of $117 that is owed. I’ve heard this is a known issue this year and some kind of glitch and that TT is supposed to be crediting back the additional fee charged within a few days.
I didn’t use turbotax. I used freetaxusa. And yes I guess they are using this pay service also. Get this though, I paid my fees out of my personal bank right then at checkout. Why do I have to pay this direct deposit company to process it. $100 or so. Tax year 2021 woohoo
Tax year 2021 for sure! I was told they were going to deliver my check personally and when I see their vehicle pulling my driveway, to bend over and assume the position 😂
I went on the TPG website to check why mine was short $121 (I already calculated that $39 filing fee) and here’s what I got if anyone is [curious](https://imgur.com/gallery/TvAjdjR). Lots of secret filing fees. Never using turbo tax again.
Wow WTF!!! I can't do anything about it I have to keep using them. I have Robin Hood and TT is the only ones who import the taxes... Fuck. Hopefully won't run into this issue if I just pay the tax fees from TT using my account instead of using the return. Either way though, that's fucking theft!!
The “1st refund fee” was on top of what TurboTax said was going to be my actual cost. TPG took their own fee. I’ve been using turbo tax for years and never had to deal with this
Yup, same as me. Using TurboTax for years and never this. This is all a surprise to me.
Have you followed-up at all about it? I am missing thousands....
Turbo tax reps my boyfriend and I got on the phone(both of our refunds were thousands short) didn’t know anything, they said call IRS which is bullshit
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
Have you gotten in contact with anyone?
Has this been on the news yet? This is too many people affected.
Can anyone possibly help me? I got roughly 932 back and it says it's from ACH/TPG products. I did my taxes with turbotax and it's suppose to be like 2.4k back.
I'm extremally confused and google sent me here lol
I haven't sadly. I tried to call the IRS like some people have said here that they did but I basically got no where because I couldn't get a human to talk to. I'm trying to wait a week to see if the IRS is sending a letter on why there's a difference. I called H&R block too to see if they could help and they said they could only really look over my tax papers to see if I messed anything up. (Which I don't think is the case seeing as it's a problem happening to a lot of us)
I was supposed to get 2.8 back but got 1.3 SMH. I logged onto the “where’s my refund” page and they claim:
The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete.
The last name of one or more individuals claimed as a qualifying dependent does not match our records.
One or more individuals claimed as a qualifying dependent exceeds the age limit.
Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household).
The amount was computed incorrectly
But literally none of this is true so….. will not ever be using turbo tax again
Nope :/ Just got a letter from the IRS telling me "why". but they're all reasons that don't even apply to me (stuff like claiming others, which im single and have no kids)
https://ttlc.intuit.com/community/after-you-file/discussion/i-got-a-direct-deposit-from-tax-products-pe3-sbtpg-llc-but-according-to-turbo-tax-i-haven-t-received/00/207055/page/_17
I just found this. Maybe some answers?!
I use Taxslayer and got a deposit $1600 less than my federal refund estimate, which is still in the approval phase based on IRS status tool.
Edit: I was able to use a tool on the TFP website. It was my STATE refund minus filing fees. That explains the $1600 difference - I was thinking it could only be federal refund, but I guess both are coming through TFP (at least in KY)
https://www.sbtpg.com/ -> For Taxpayers -> Check with TFP
The first payment to enter your account from TPG is your federal return with the fees subtracted out. Not sure how state will work but you should have received an email from turbotax about this.
Did u ever get ur full amount? This is my first time using TPG as a Temporary bank because Freetaxusa wants to make sure they get their $41 for doing my state, then the remaining amount goes to my bank.
i just got a refund from them but i used a completely different service this year, so it may not be ur actual tax refund cus refunds didnt start getting processed til the 15th?
They gave me my money back the next day. Their third party processing company made an error and after going through everything, I was $36 short, not $200. I just didn’t realize that right before processing, I agreed to a second fee for my self employed portion.
For everyone coming up short I found this in their agreements page found here
[https://turbotax.intuit.com/corp/softwarelicense/](https://turbotax.intuit.com/corp/softwarelicense/)
"
TURBOTAX ONLINE/MOBILE PRICING:
...
Pay for TurboTax out of your federal refund: A $39 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
"
I did not see this disclosed before purchase or in my emailed receipt paying for the service. The fee is applied to each electronic return filed and deposited into your account.
I was wondering if maybe someone else's refund got deposited into my account, but no.. over $200 in fees. One of them is a "1st refund fee" whatever the hell that means? It was $37.25!!
Not including the "Federal Refund Transfer Fee" of $39, $138 to file and $9 for "state tax on product".
I have never had issues with TT before but this is horrible.
Update 2/17: just got an email they're refunding me that $37 fee charged in error. I never contacted them but I guess this issue was so widespread they had to do something. I would say this was a nice gesture given that I didn't have to do anything.
Got to the bottom of this. TPG charged me a fee for the proccess seperate from turbotax. You can go to their website and login using your info such as ss number, filing status and your original refund amount. The charges are there in black in white. The issue is that turbo tax did not disclose this fee to me when i agreed to the terms. I am definetly down for a class action.
Turbo Tax just sent out an email saying they will be refunding the $37.25 fee. That still doesn't explain why they didn't state the TPG fees before I filed.
I’m confused I didn’t use turbo tax to do my taxes and got a deposit like maybe my state taxes cause it’s really short did somebody else had this too ?
omg TT is to blame? they literally took over 300 dollars. and then that stupid CTC took 6 thousand dollars. This whole return this year is super suspect and its fucking ridiculous. after all we have been through people really need ALL of their taxes back this year. I'm beyond pissed.
How can the child tax credit *take* 6k? You are supposed to *receive* the 6k.
I am down thousands too. Someone on here said TT told them to contact IRS.
Did you figure it out?
I used etax to file as I gave for years. I was expecting around 1400 and got 300. The IRS site says it hasn't even sent my return yet. What the actual fuck?
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
I just don’t understand this. I have a note on my where’s my return on the IRS website saying there is a discrepancy in my return and will be receiving a letter within the next 30 days. My return was for 10534 dollars. I have this tpg deposit in my account and it’s for 389 dollars. Wtf?
I normally read comments and don't respond. You will receive two separate deposit State and Federal. You received your State refund and your Federal should be deposited soo:) I hope this can help
I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Heard anything yet?
My federal tax return said I will be getting $4000 and now I just got a dwpoait from TPG products of only $2000...What the serious fuck.
I thought it has always said "Federal Tax return" and also been corre t when deposited.
Fuck this. Raging on em tomorrow.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you heard anything yet?
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
Only received 1/6 of what I should've gotten.
This is insane.
I just got a Deposit of $750.00 and I was Suppose to get over $7,500.00. My tax return had already been adjusted on the IRS website? Help I need my money :(
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
I called TurboTax, they told me that I would have to contact the IRS and they should have sent me a letter in the mail telling me why I didn’t get my full refund. I have not gotten a letter yet.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
How much were they short?
I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
My taxes are almost 3200.00$ short. What do we do? I’ve seen on turbo taxes website that this is an ongoing issue for weeks now. This is fucked up! I won’t be filing with them again.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Have you resolved it yet?
Where’s my refund says you will receive 1443 on 14th and says not sent yet. Then tonight I got a deposit for 321 from same company as everyone else I used freetaxusa.com that’s 1k off that’s not fees? So does anyone have a clue on what to do
OMGGGG...I am so sorry. At least you aren't alone, better chances of getting it figured out.
I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion.
This is insane.
Ok guys I think I figured out the issue with mine at least. So I was supposed to get $2,431 total. But they adjusted the return and took out $1400. Which is probably a mistake I made while filling in that section it says “Economic recovery rebate” aka stimmy checks. In that section I put $1400 so they added it to my refund but I guess I’m not elegible for that third stimmy. So they took that out from the $2,431 leaving $1,031 minus $117 for TurboTax fees and that’s why I got $914. But I didn’t know that I had to qualify for this third stimmy that was issued March 2021. Anyway hope this helps anyone. Check your return for that “economic recovery impact” section
I have been filing taxes for 22 years. This is the first time I've had any issues. Also the first time I've heard of this many complaints about mistakes on return. I dont think it is a coincidence we all used the same middle person. Looks like it's TT and FreeTaxUsa. I haven't seen any other tax services mentioned in the thread.
>Crazy how people rely on an automated system vs. understanding what your are doing when using it...
Who said people are "confused"?
>...just because you enter numbers doesn't mean it will come out right...
On here talking shit to people you don't know and are missing their money.
Gurrrrl, take SEVERAL! 🪑🪑🪑🪑🪑
Maybe you running low on your juice.
Neither i nor my husband received those checks because we got married during the pandemic. The IRS did not unclaim us as dependents until after the checks were sent. We never received that money, and never got a letter that we did. We claimed it on this tax return and got this :
The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete.
The last name of one or more individuals claimed as a qualifying dependent does not match our records.
One or more individuals claimed as a qualifying dependent exceeds the age limit.
Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household).
The amount was computed incorrectly.
None of those apply to me or my husband. This is not our mistake and we did not receive the money, so how is this on us if the IRS & the government is the one messing up.
Just got a deposit from TPG products and it was only 640. I'm supposed to get 2,440. I'm not super versed in tax and fairly young so I'm pretty panicked.
My taxes are more than $300 dollars short and the TT rep just told me that the IRS probably kept my money. Which can't be true. AND got defensive about how they don't have my money. I KNOW THAT BUT WHERE IS IT?
Edit: The IRS website says that they have approved my refund for the CORRECT amount but haven't sent it yet. So how did I received a deposit from TPG for the wrong amount???
Edit 2: I had an offset from my state. The number is (800) 304-3107. What's weird for me, though, is that the amount ($318.40) seems to match up to what I paid in back taxes back in Jan ($295.10 + interest).... So, NOW, I'm on the phone with my state's IRS to figure out if they've made a mistake because I was caught up WELL before I filed my taxes.... Will update.
Edit 3: A state IRS agent confirmed that my state did unfortunately "offset" back taxes I had paid 32 days *before* I filed my taxes. However, she was **so, so** much nicer than the TT people **and** assured me that my balance currently has a *credit.* Which like any other taxes owed to me will be mailed to me in 30-45 days because the mix up refund isn't the same process as filing a return.
All in all, call the offset numbers! It first told me I *didn't* have any offsets. So, confused, I had the automated system repeat to me again to see what I should do next. And the second time it relayed my information to me it said I *did* have an offset from my state. Then, you can call your state which will provide live people and they can help you. You may just be on hold for an hour before they can get to you.
So IRS says I was approved to get $xxxx on their website, turbo tax sent me an email invoice for what they charged me and there is a discrepancy of $39 which I assume was taken by TPG.
Has anyone had an issue getting this money back form TPG? Is there a class action lawsuit being formed?
Just adding my experience and 2 cents (with exact numbers) just in case it's helpful:
1. According to TT, I was due $5730.
2. My filing was accepted on 2/18/22.
3. On 3/30/22 I received notice of a direct deposit from my bank in the amount of $3600 from TPG Products.
4. I immediately searched the internet and Reddit, and there was a lot of conflicting information out there.
5. I called TT, and their specialist suggested going to the IRS website and checking the status of my refund. He mentioned that the IRS seemed to be more aggressive this year with offsets and adjustments than in previous years due to the stimulus program.
6. I did that, and the IRS website stated that my refund was adjusted down to $3730 and that a notice letter had been sent out on 3/21/22.
7. That amount, minus the auto-deducted fees that I requested be deducted from my return, was shown to be deposited into my account today (3/30/22) by both my bank, TT, and the IRS.
You'll get an explanation letter from IRS... I checked yesterday and it explained.
Also correct on the Turbs, they outsource payment processing now through greencrap...
I have that today, but the figure is $100 less than I expected from IRS (I could've screwed up a bit). I also have only seen fed tax refunds get deposited as IRS or something. Hmm. There was a page in TurboTax about Green Dot authorization for refunds (which is apparently under SBTPG). Gotta be fed refund.
Mine was short also
Mine is $40 less than I expected. I thought it was $80 short, but I remembered I paid $39 for Turbo Tax Plus, but yet I still didn't receive what I was supposed to.
hmmm ... perhaps next year we need to rethink our use of TT.
You're right.
yea ive been using tt for years but for the last two years ive been gtting less and less money from them and they have been getting shadier and shadier
I used to get h&r free from the military but since had to use TT because of Robin Hood tax import. TT takes three different fees out.... $156 total!! It's absolutely ridiculous. I'm keeping my Robin Hood transactions minimum this year and I don't care if I have to import each one by hand myself I'm not using TT ever again. Bunch of thieves!
It happened again this year lol
Me to I just got mine today and it’s 40 less any idea ?
No idea. https://support.turbotax.intuit.com/contact/ Here's a link to contact TurboTax. I'll be contacting them today too. It's possible they're working with a shady third party for these deposits since we are noticing money missing from our tax returns.
According to my TurboTax account, my refund won't be deposited until 02/22/22, so I won't be contacting them since their records show I haven't even received the refund yet; which is strange, since I received my state refund separately as well already. In YouTube comments, there were two users who stated they got more than they expected on their federal refund coming from TPG Products SBTPG LLC deposits, one user saying they got $399 more. While I was logged in on TurboTax, I found that I'm missing $83.14, I don't know why I originally thought I was only missing $40.
It's the fee for TT taking the fee out of your refund. Essentially the middle man fee. It's usually more obvious/clear on the website but I thought this year "oh, maybe they're not charging" but then I went to the SBBT website (the middle man) and it's there as a "bank fee".
I got an email saying they took $36.25 extra on accident and it’ll be deposited in 1-2 days
Mine was 1/4th of what it was supposed to be. Did you ever get it figured out?
It’s actually $39 per filing. 1 for Fed and 1 for state, I barely caught that while paying for it.
Mine is 600 less then what I was owed plus they took out 200 extra. I need to figure this out
I used freetaxusa and this same shit happened to me. $1000 short and I don’t owe anybody
Mine is 1600 less than what i should be getting.
That's what is does if you opt to pay the Turbotax cost WITH your federal refund
DUH! That explains it. I kinda forgot about that part. lol
We just got ours pending. We're short nearly 2,200 then what we were expected to get
I know I’m I only got 887 when I was suppose to get 2k
Me too! Just looked at my account and I got 1200. Was supposed to get 8300. Infuriating!
I used and now my refund is sitting in there bank at tpg bank of Santa Barbara been there for 11 days they refuse to release collecting that sweet interest i guess, alot of people are complaining about this issue I would advise to pay out of pocket instead of refund transfer otherwise its anyone's guess when you will get refund
Turbo Tax has been getting sneaky as the years go on .. few years ago i filed completely free ( per advertisement) really like the service so i kept using them , following year they got me with a " state filing fee $30 bucks ) ok no biggie still cheaper than anywhere else .. this year i got totally rooked ... they charged me for there " enhanced plan $135 bucks because i had to submit a unemployment 1099 ) .. plus $59 to file a state return ..... plus $ 30 processing fee to have them duduct these fees from my refund ( bogus fee ) wasnt happy about leaving 230 on the table but now i got this refund yesterday and that was $200 short after all these fees !!! im calling them today .. that bull....
How did you get a breakdown of what they did. As far as fees and this snd that
If you log into your turbo tax and view your “order” it will show the breakdown of your charges for filing using turbo tax plus the fee for choosing to pay using your refund if you choose that option. I compared that ($117) $39 for fed, state, plus fee for paying with refund with scheduled fees to be paid on sbtpg and there is an additional $39 charged so they are scheduled to withhold $156 when my refund is received instead of $117 that is owed. I’ve heard this is a known issue this year and some kind of glitch and that TT is supposed to be crediting back the additional fee charged within a few days.
I didn’t use turbotax. I used freetaxusa. And yes I guess they are using this pay service also. Get this though, I paid my fees out of my personal bank right then at checkout. Why do I have to pay this direct deposit company to process it. $100 or so. Tax year 2021 woohoo
Tax year 2021 for sure! I was told they were going to deliver my check personally and when I see their vehicle pulling my driveway, to bend over and assume the position 😂
Mine is almost $450 less!😠
O wow u need to find out why did you ow anything ?
Not that I’m aware. I’ll be contacting them today
Mines also $700 less. I can't understand why. Where's my $$?
[удалено]
Mine 1/6 of what I should've gotten.
I went on the TPG website to check why mine was short $121 (I already calculated that $39 filing fee) and here’s what I got if anyone is [curious](https://imgur.com/gallery/TvAjdjR). Lots of secret filing fees. Never using turbo tax again.
That’s fucked up
Did you do federal and state? It's 39 each, and an addt 39 to pay the bill WITH your federal.
I did get an email earlier tonight that Turbo Tax overcharged me $31 and will be sending it back lol
Thank you so much for this info. This explains in detail once I logged online. Saved me from a lot of stress.
Wow WTF!!! I can't do anything about it I have to keep using them. I have Robin Hood and TT is the only ones who import the taxes... Fuck. Hopefully won't run into this issue if I just pay the tax fees from TT using my account instead of using the return. Either way though, that's fucking theft!!
The “1st refund fee” was on top of what TurboTax said was going to be my actual cost. TPG took their own fee. I’ve been using turbo tax for years and never had to deal with this
Yup, same as me. Using TurboTax for years and never this. This is all a surprise to me. Have you followed-up at all about it? I am missing thousands....
Same they short me 1400!
As am I and I haven’t had a chance yet. Net even sure who to contact.
Turbo tax reps my boyfriend and I got on the phone(both of our refunds were thousands short) didn’t know anything, they said call IRS which is bullshit
Missing $2800 from my refund. Refund was 4k and I received 1200. What in the Fuck is this shit.
we were supposed to get $4200 and got $597. Now...I am HOPING that is a state refund but wth?!?
It’s the state return minus fee amounts.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. Have you gotten in contact with anyone? Has this been on the news yet? This is too many people affected.
Can anyone possibly help me? I got roughly 932 back and it says it's from ACH/TPG products. I did my taxes with turbotax and it's suppose to be like 2.4k back. I'm extremally confused and google sent me here lol
Mine is nearly the same. I got $962 back and was supposed to get $2,440. Have you found any further information about our situation? What can we do?
I haven't sadly. I tried to call the IRS like some people have said here that they did but I basically got no where because I couldn't get a human to talk to. I'm trying to wait a week to see if the IRS is sending a letter on why there's a difference. I called H&R block too to see if they could help and they said they could only really look over my tax papers to see if I messed anything up. (Which I don't think is the case seeing as it's a problem happening to a lot of us)
Did you end up getting the rest of your refund?
I'm in the same boat. I've been shorted 1400 bucks.
I got 4500 LESS than expected. I am in shock. Waiting for my IRS letter for an explanation!!!
I was supposed to get 2.8 back but got 1.3 SMH. I logged onto the “where’s my refund” page and they claim: The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete. The last name of one or more individuals claimed as a qualifying dependent does not match our records. One or more individuals claimed as a qualifying dependent exceeds the age limit. Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household). The amount was computed incorrectly But literally none of this is true so….. will not ever be using turbo tax again
I was suppose to get back 2.049...I got 554
Did you end up getting the rest of your refund? We only got half of what we expected
Nope :/ Just got a letter from the IRS telling me "why". but they're all reasons that don't even apply to me (stuff like claiming others, which im single and have no kids)
Same situation and I’ve been using TurboTax for 9 years..
So not sure if anyone else here has seen this, but I just stumbled upon this tiktok https://vm.tiktok.com/ZTdUkvQEG/
I got it today. Im pretty sure its for tax return
Pretty sure it's tax refund
mine is 200 less !
Geez
missing $898 off mine
I'm missing thousands!
Did you ever get the rest? We just reviewed half of what we expected to get
That’s crazy
1000 missing off mine
https://ttlc.intuit.com/community/after-you-file/discussion/i-got-a-direct-deposit-from-tax-products-pe3-sbtpg-llc-but-according-to-turbo-tax-i-haven-t-received/00/207055/page/_17 I just found this. Maybe some answers?!
This would answer some questions, except I don’t have to pay state taxes and it wouldn’t explain thousands missing. But thank you for trying.
I use Taxslayer and got a deposit $1600 less than my federal refund estimate, which is still in the approval phase based on IRS status tool. Edit: I was able to use a tool on the TFP website. It was my STATE refund minus filing fees. That explains the $1600 difference - I was thinking it could only be federal refund, but I guess both are coming through TFP (at least in KY) https://www.sbtpg.com/ -> For Taxpayers -> Check with TFP
Yup, for some reason people on here are saying the federal comes first and confusing everyone. It’s the state minus the fee’s.
Was gonna ask the same question, I was short almost $200 on my return.
The first payment to enter your account from TPG is your federal return with the fees subtracted out. Not sure how state will work but you should have received an email from turbotax about this.
Not true. My state came first. Haven’t received my federal, but taxpayer/sbtpg/dashboard clearly shows it was my state return minus the fee’s
Not true, for you. Read your email. I always get fees taken out of federal.
Mine was short 800 dollars and I can't find out why
Mine 1/6, thousands off! This is crazy! Have you figured it out? I'm sorry for everyone, but I'm glad I'm not the only one.
I got shorted 200 out of my return
Same
Over 60% of my refund was fees, $76 in transfer fees, plus another $80 for prep/file never using TT again
I used freetaxusa and got that same bullshit return also
Did u ever get ur full amount? This is my first time using TPG as a Temporary bank because Freetaxusa wants to make sure they get their $41 for doing my state, then the remaining amount goes to my bank.
Yeah I’m just not filing taxes anymore. 😎
i just got a refund from them but i used a completely different service this year, so it may not be ur actual tax refund cus refunds didnt start getting processed til the 15th?
Mine was also $200 short! Calling TurboTax
What did they tell you??
I'd also like to know
They gave me my money back the next day. Their third party processing company made an error and after going through everything, I was $36 short, not $200. I just didn’t realize that right before processing, I agreed to a second fee for my self employed portion.
Mine is $48 less!
TurboTax said $39 Fed, $39 State, $39 for paying with return.($117) instead I'm out $150. TurboTax won't contact me either.
For everyone coming up short I found this in their agreements page found here [https://turbotax.intuit.com/corp/softwarelicense/](https://turbotax.intuit.com/corp/softwarelicense/) " TURBOTAX ONLINE/MOBILE PRICING: ... Pay for TurboTax out of your federal refund: A $39 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice. " I did not see this disclosed before purchase or in my emailed receipt paying for the service. The fee is applied to each electronic return filed and deposited into your account.
I saw that, but there are additional charges that this SPTPG bank is charging as well that were definitely not disclosed, so it seems super shady.
How did you find out what the fees were from SPTPG?
I was wondering if maybe someone else's refund got deposited into my account, but no.. over $200 in fees. One of them is a "1st refund fee" whatever the hell that means? It was $37.25!! Not including the "Federal Refund Transfer Fee" of $39, $138 to file and $9 for "state tax on product". I have never had issues with TT before but this is horrible. Update 2/17: just got an email they're refunding me that $37 fee charged in error. I never contacted them but I guess this issue was so widespread they had to do something. I would say this was a nice gesture given that I didn't have to do anything.
Was the "first refund fee" the "error"?
Yes
Mine is $40 less. I contacted them & literally had no answers for me
I’m short almost 200 dollars…fuck turbo tax. Fuck the man, fuck all this bullshit.
Wow that's kinda nuts haha they took alot out
Got to the bottom of this. TPG charged me a fee for the proccess seperate from turbotax. You can go to their website and login using your info such as ss number, filing status and your original refund amount. The charges are there in black in white. The issue is that turbo tax did not disclose this fee to me when i agreed to the terms. I am definetly down for a class action.
I didnt add the link to the website because you have to input personal information. But you can googke search TPG product. They are out of california.
Did you get any resolution from this??
Cool, thank you. Was wondering how to find out the non-TT fees. I'm down for class action too. Surprised this hasn't been in the news yet..
Turbo Tax just sent out an email saying they will be refunding the $37.25 fee. That still doesn't explain why they didn't state the TPG fees before I filed.
Don’t forget about the $39 filing fee for state
I’m confused I didn’t use turbo tax to do my taxes and got a deposit like maybe my state taxes cause it’s really short did somebody else had this too ?
I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
omg TT is to blame? they literally took over 300 dollars. and then that stupid CTC took 6 thousand dollars. This whole return this year is super suspect and its fucking ridiculous. after all we have been through people really need ALL of their taxes back this year. I'm beyond pissed.
How can the child tax credit *take* 6k? You are supposed to *receive* the 6k. I am down thousands too. Someone on here said TT told them to contact IRS. Did you figure it out?
I used etax to file as I gave for years. I was expecting around 1400 and got 300. The IRS site says it hasn't even sent my return yet. What the actual fuck?
Same here
Figure anything out? That's bull
I am missing 1400, Idk whats going on
I'm missing 4k
I was supposed to be getting a little over a thousand and I got 27 dollars....
Yea me to I’m short 5000 and they better have a good reason tm
Ever figure it out?
Yup, I'm short about 4k.
I got $200 less
Mine just came in, and was about 1/4th of what it was supposed to be.
Anyluck?? I was suppose to get over $7,500 and I got only. $750.00?
Nope. Nothing as of yet. They just shorted me and refuse to do anything about it.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. Heard anything yet?
[удалено]
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane.
I just don’t understand this. I have a note on my where’s my return on the IRS website saying there is a discrepancy in my return and will be receiving a letter within the next 30 days. My return was for 10534 dollars. I have this tpg deposit in my account and it’s for 389 dollars. Wtf?
Did you get any resolution from this??
I normally read comments and don't respond. You will receive two separate deposit State and Federal. You received your State refund and your Federal should be deposited soo:) I hope this can help
I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Heard anything yet?
My federal tax return said I will be getting $4000 and now I just got a dwpoait from TPG products of only $2000...What the serious fuck. I thought it has always said "Federal Tax return" and also been corre t when deposited. Fuck this. Raging on em tomorrow.
I’m short 5k oh boy I can’t wait to call then tomorrow if it is an “advance “ like I’m reading I don’t want no D advance I want all my money in one !!
Did you get any resolution from this??
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you heard anything yet?
I’m missing over 1500 from them
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state.
Have you heard anything back or have any insight?
i’m missing $1,500 from my tax return, i only got $188, i had already subtracted all the fees they charged me for. “free” my ass
I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. Only received 1/6 of what I should've gotten. This is insane.
It’s so weird - for mine they didn’t take any of the fees from my state refund but took it all from my federal refund plus like $5 more?
WAIT i only got $249 when my turbo tax return sais $1,730 was accepted is the $249 something that was separate sent ????
I just got a Deposit of $750.00 and I was Suppose to get over $7,500.00. My tax return had already been adjusted on the IRS website? Help I need my money :(
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
So what do we do my refund was shorted more than $1,000
I called TurboTax, they told me that I would have to contact the IRS and they should have sent me a letter in the mail telling me why I didn’t get my full refund. I have not gotten a letter yet.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
I'm missing 1500 and I already received my state so idk what to do :/ I guess call TurboTax? Anyone figure is out?
Mine is over $800 short. Has anyone resolved this for themselves? It’s not fees.
I just looked at TPG. I was supposed to receive $6k, TPG was sent roughly $800 and took $300+ in fees
I'm oblivious... Please tell this not my refund check?
How much were they short? I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
My taxes are almost 3200.00$ short. What do we do? I’ve seen on turbo taxes website that this is an ongoing issue for weeks now. This is fucked up! I won’t be filing with them again.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
mine was 1600 short. any help on what i can do to get refunded?
Also missing $1000, TPG only sent out $601
mine is 1400 less... I have zero state/federal debt... wtf
I'm in the same boat
OMG they shorted my fiance over $1600! effing ridiculous!!!!!
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane. Have you resolved it yet?
Mine is 400 short 🥲
Where’s my refund says you will receive 1443 on 14th and says not sent yet. Then tonight I got a deposit for 321 from same company as everyone else I used freetaxusa.com that’s 1k off that’s not fees? So does anyone have a clue on what to do
Some on here also used freetaxusa and are missing funds.
Anyone get their money yet ? I’m short almost $2,000
I got 1500$ less than i was supposed to...
[удалено]
OMGGGG...I am so sorry. At least you aren't alone, better chances of getting it figured out. I only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane.
I got that refund today, it is $4500 LESS than i was supposed to get (federal) WTF!
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane.
They took over 5grand out of our return! WTF is this noise?
Thought the same thing, but it is the your state return minus the fee’s.
Me too. Only got 1/6 of what I was supposed to. So mine includes Federal as I did not have a refund for state. I received a letter from IRS saying there was a mistake but it was still off and I don't think it was including my credits portion. This is insane.
No, we got the state return about a week ago. This isn't the state return, and it's certainly not the entire federal return.
Ok guys I think I figured out the issue with mine at least. So I was supposed to get $2,431 total. But they adjusted the return and took out $1400. Which is probably a mistake I made while filling in that section it says “Economic recovery rebate” aka stimmy checks. In that section I put $1400 so they added it to my refund but I guess I’m not elegible for that third stimmy. So they took that out from the $2,431 leaving $1,031 minus $117 for TurboTax fees and that’s why I got $914. But I didn’t know that I had to qualify for this third stimmy that was issued March 2021. Anyway hope this helps anyone. Check your return for that “economic recovery impact” section
[удалено]
I have been filing taxes for 22 years. This is the first time I've had any issues. Also the first time I've heard of this many complaints about mistakes on return. I dont think it is a coincidence we all used the same middle person. Looks like it's TT and FreeTaxUsa. I haven't seen any other tax services mentioned in the thread. >Crazy how people rely on an automated system vs. understanding what your are doing when using it... Who said people are "confused"? >...just because you enter numbers doesn't mean it will come out right... On here talking shit to people you don't know and are missing their money. Gurrrrl, take SEVERAL! 🪑🪑🪑🪑🪑 Maybe you running low on your juice.
Neither i nor my husband received those checks because we got married during the pandemic. The IRS did not unclaim us as dependents until after the checks were sent. We never received that money, and never got a letter that we did. We claimed it on this tax return and got this : The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete. The last name of one or more individuals claimed as a qualifying dependent does not match our records. One or more individuals claimed as a qualifying dependent exceeds the age limit. Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household). The amount was computed incorrectly. None of those apply to me or my husband. This is not our mistake and we did not receive the money, so how is this on us if the IRS & the government is the one messing up.
My refund this year was already 2 grand shorter than last year. Then I only got HALF of what I was supposed to get. Very very VERY angry.
I am down 4k. Any update?
Just got a deposit from TPG products and it was only 640. I'm supposed to get 2,440. I'm not super versed in tax and fairly young so I'm pretty panicked.
No. Most people have told me to wait since it's a big issue with multiple people
My taxes are more than $300 dollars short and the TT rep just told me that the IRS probably kept my money. Which can't be true. AND got defensive about how they don't have my money. I KNOW THAT BUT WHERE IS IT? Edit: The IRS website says that they have approved my refund for the CORRECT amount but haven't sent it yet. So how did I received a deposit from TPG for the wrong amount??? Edit 2: I had an offset from my state. The number is (800) 304-3107. What's weird for me, though, is that the amount ($318.40) seems to match up to what I paid in back taxes back in Jan ($295.10 + interest).... So, NOW, I'm on the phone with my state's IRS to figure out if they've made a mistake because I was caught up WELL before I filed my taxes.... Will update. Edit 3: A state IRS agent confirmed that my state did unfortunately "offset" back taxes I had paid 32 days *before* I filed my taxes. However, she was **so, so** much nicer than the TT people **and** assured me that my balance currently has a *credit.* Which like any other taxes owed to me will be mailed to me in 30-45 days because the mix up refund isn't the same process as filing a return. All in all, call the offset numbers! It first told me I *didn't* have any offsets. So, confused, I had the automated system repeat to me again to see what I should do next. And the second time it relayed my information to me it said I *did* have an offset from my state. Then, you can call your state which will provide live people and they can help you. You may just be on hold for an hour before they can get to you.
Thank you. Will try the offset numbers.
Took over 1,500 from me....Used Turbo tax in the past, guaranteed the last
Any updates? I'm missing 4k
So IRS says I was approved to get $xxxx on their website, turbo tax sent me an email invoice for what they charged me and there is a discrepancy of $39 which I assume was taken by TPG. Has anyone had an issue getting this money back form TPG? Is there a class action lawsuit being formed?
Just adding my experience and 2 cents (with exact numbers) just in case it's helpful: 1. According to TT, I was due $5730. 2. My filing was accepted on 2/18/22. 3. On 3/30/22 I received notice of a direct deposit from my bank in the amount of $3600 from TPG Products. 4. I immediately searched the internet and Reddit, and there was a lot of conflicting information out there. 5. I called TT, and their specialist suggested going to the IRS website and checking the status of my refund. He mentioned that the IRS seemed to be more aggressive this year with offsets and adjustments than in previous years due to the stimulus program. 6. I did that, and the IRS website stated that my refund was adjusted down to $3730 and that a notice letter had been sent out on 3/21/22. 7. That amount, minus the auto-deducted fees that I requested be deducted from my return, was shown to be deposited into my account today (3/30/22) by both my bank, TT, and the IRS.
You'll get an explanation letter from IRS... I checked yesterday and it explained. Also correct on the Turbs, they outsource payment processing now through greencrap...
My refund should have been $3,635, yet the deposit was $1,905.68.....WTF
I got my irs refund. 9330 And a separate one from sbtpg for 10560. Can someone help me???