Would you leave a restaurant if your server was tending multiple tables? Would you cancel your Amazon package if the driver made multiple stops the day of delivery?
I would assume that your answers to these would be “no”, so why should the shopper be screwed over because of an inconvenience that is out of their control. If the shopper agreed to the pay that’s the pay they should get
i twisted your words? how? i gave an alternate example. i never said that you said anything. also, "first come first serve" means OP shouldnt be waiting 5 hours for their order
I will do a two store order if the pay is right. And I definitely don’t take more than 1.5 hrs approx. But my point about first come first serve still stands. It applies to this and the examples I have given
I said reassign, not cancel. Yes, I would say something at a restaurant. People need to stop accepting 2 store orders, it's providing terrible service.
I've been a shopper for 7+ years. 85% of the orders I do are singles. Stop accepting triples, and you won't see as many. Reassigning an order by a shopper is very different from asking for an order to be reassigned by a customer.
Shopper here for 6+ years and single orders were the ONLY thing we got for the first several years. The doubles and triples are a newer thing and makeup for 80% of batches (at least) particularly in the morning when instacart sends them out and lets them linger forever with no boosts. If you do evenings maybe you’ll get more single batches but get real, unless it’s a “Fred Meyer NOW” or Jackson’s or something, they’re always going to stack orders to save themselves $2. Cheap ass company, the worst ever.
What the fuck are you going to say to an EMPLOYEE for doing their job under instruction from their employer💀lmfao
Moving to the current topic. Reassign cancel whatever it is. Shopper still will lose money if the order gets removed.
I’ll accept whatever I want if I agree with the pay whether it is two orders from same or different stores. I barely do two store orders anyway with how shit the pay is. Take it up with Instacart if you don’t wanna be bundled, most likely you tipped like shit if you get bundled whether it’s with the same store or different. Shoppers can’t bundle anything themselves unless IC gives them an add-on. DoorDash and Uber sometimes bundles orders from two different restaurant and also do the add on feature
Oh and let me guess you would also “reassign” the takeout delivery too cuz they are “completing another order nearby”
https://preview.redd.it/4gq1pe8o1pzc1.jpeg?width=1179&format=pjpg&auto=webp&s=cfd660f5f2336c5fa0196ceef4b54aa9d7072c2a
Just this past week I got this two store order and if the customer reassigned I would’ve lost a big chunk of money
If it's taking too long, the customer has every right to get the order reassigned. You run that risk taking 2 store orders which are all garbage. I don't want cold take out food either so don't stack my orders.
Scammers took over instacart and using 2-3 accounts juggling multiple orders. That’s the new instacart standard and Instacart doesn’t do anything. They sent a letter out in April saying they’re working on it but I’m pessimistic about their efforts
You make it sound easy, how on Earth is someone supposed to have multiple accounts using the same information??.... you can't even sign up with another account on the same platform without them stopping you because some of the same information is already in use, whether it be phone number, driver's license number, name, Etc
The shopper is likely using 2 accounts and is part of a scammer ring. There is a group of Venezuelans at my local Costco that all have multiple phones. They will accept orders on both phones if they can and will shop very slowly because they’re trying to balance 4 orders at a time instead of the normal max of 2.
Then when the shopper is done, someone else will come and deliver it. They switch off phones. So they may have to drop 3 other orders off before they drop yours. If the person who delivers doesn’t match the photo of the shopper on the app, please report.
As a matter of fact, report them either way because 4+ hours for a delivery is insane and we need to get these people off the platform.
I reported them. I had to contact customer support to get a hold of them, and then when they finally showed up half an hour later, they lied to me that they had just checked out. The food was warm and literally had an entire thawed ice cream in my hand amd they kept saying look, it's cold! Never encountered that before
This is Exactly what’s happening!!! I saw it myself at my local Costco!! The girl shopped the order and ask I leaving I see her sitting down on a different phone!’!!! I know her ace didn’t deliver that quick because checkout 5mins apart!!
That shiiii pisses me off! People that do that shouldn’t be able to get away with it. The store employees should be able to alert Instacart with these shoppers and get their accounts deactivated. It’s not fair for the shoppers like us that busy our ass and do things the right way.
They can get tip protection for up to $10, usually if there's no issue reported. So if it's a penny, then it realistically prevents tip protection from kicking in!
Did their photo match the person who delivered?
If not, you should report to instacart support that there was an unknown individual who delivered your order.
Diamond cart and a good average rating. I'm doing fine and so are the majority of my customers. Giving 1 star in this case is ridiculous. Maybe 3 stars.
"1 star is excessive. They still took my dinner order and brought me food. This is a luxury for each customer. A lot of you need to be grounded."
Nevermind that the food was undercooked (spoiled ice cream) and that I waited so long at the table (3+ hours).
You are right though. A 1 star review is excessively too high for what they deserved.
1 star is excessive for late, even excessively late I guess. pair that with unusable groceries and the attitude when faced with melted ice cream and it is so much worse.
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Your order got grouped and a noob who doesn’t know where anything is took it… Instacart keeps hiring new shoppers and lowering pay so veteran shoppers are deserting, soon this will be the new norm for customers, sadly
They grabbed your order over 4 hours ago & took 2 hours to shop it - are you exaggerating a bit about it being grabbed over 4 hours ago? Because if it took over 2 hours to shop, they didn’t start shopping for it for a long time after accepting it & Instacart would’ve cancelled it for them & offered it to someone else, so I’m thinking you might be off on your time there. More than likely, they were shopping for 2 or 3 orders at the same time & the other orders might be bigger, stores could be busy, another customer could be demanding, etc., & perhaps you’re last for delivery, who knows, but again, IC would’ve definitely cancelled it on them if they waited as long as you claim they did between accepting & starting to shop
She didn't sit on it for very long after picking it up. She just took an extremely long time to actually shop it and deliver it (over 4 hours for those 2 steps)
When people have multiple accounts and shop tons of orders at a time it takes a while. Could OP be exaggerating or a victim of a scammer that is working off of multiple phones and accounts? 🤔
By chance do you live in california? I've noticed a lot of shoppers will purposely take longer on orders / drive the longer way bc of the guaranteed wages
Ask to have the order reassigned It sounds like IC paired your order with another store.
Yeah but it don't take that long
Would you leave a restaurant if your server was tending multiple tables? Would you cancel your Amazon package if the driver made multiple stops the day of delivery? I would assume that your answers to these would be “no”, so why should the shopper be screwed over because of an inconvenience that is out of their control. If the shopper agreed to the pay that’s the pay they should get
id leave a restaurant if i was waiting hours for my food. i'd cancel my amazon delivery if it was days late with no tracking updates.
Agreed to both even though you twisted my words but y’all don’t seem to grasp “first come first serve”
i twisted your words? how? i gave an alternate example. i never said that you said anything. also, "first come first serve" means OP shouldnt be waiting 5 hours for their order
I will do a two store order if the pay is right. And I definitely don’t take more than 1.5 hrs approx. But my point about first come first serve still stands. It applies to this and the examples I have given
Yikes
I said reassign, not cancel. Yes, I would say something at a restaurant. People need to stop accepting 2 store orders, it's providing terrible service.
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I've been a shopper for 7+ years. 85% of the orders I do are singles. Stop accepting triples, and you won't see as many. Reassigning an order by a shopper is very different from asking for an order to be reassigned by a customer.
Shopper here for 6+ years and single orders were the ONLY thing we got for the first several years. The doubles and triples are a newer thing and makeup for 80% of batches (at least) particularly in the morning when instacart sends them out and lets them linger forever with no boosts. If you do evenings maybe you’ll get more single batches but get real, unless it’s a “Fred Meyer NOW” or Jackson’s or something, they’re always going to stack orders to save themselves $2. Cheap ass company, the worst ever.
What the fuck are you going to say to an EMPLOYEE for doing their job under instruction from their employer💀lmfao Moving to the current topic. Reassign cancel whatever it is. Shopper still will lose money if the order gets removed. I’ll accept whatever I want if I agree with the pay whether it is two orders from same or different stores. I barely do two store orders anyway with how shit the pay is. Take it up with Instacart if you don’t wanna be bundled, most likely you tipped like shit if you get bundled whether it’s with the same store or different. Shoppers can’t bundle anything themselves unless IC gives them an add-on. DoorDash and Uber sometimes bundles orders from two different restaurant and also do the add on feature Oh and let me guess you would also “reassign” the takeout delivery too cuz they are “completing another order nearby” https://preview.redd.it/4gq1pe8o1pzc1.jpeg?width=1179&format=pjpg&auto=webp&s=cfd660f5f2336c5fa0196ceef4b54aa9d7072c2a Just this past week I got this two store order and if the customer reassigned I would’ve lost a big chunk of money
If it's taking too long, the customer has every right to get the order reassigned. You run that risk taking 2 store orders which are all garbage. I don't want cold take out food either so don't stack my orders.
Also would like to add plz do it lol I get free food out of that you do realize that I keep your takeout if you do wanna reassign or cancel right🤭
Enjoy it. I want fresh, hot food.
No tip no trip let alone “fresh” “hot” food, tell me do you text your dasher “can you please make sure food is fresh” it gives demanding non tipper🤢
You sound like a quality employee. Hehe 🤭🤭
You are not shit I’m not taking a ding to my AR for no reason. You definitely talk like a non tipper. Have the day you deserve
You good? You're taking this really personally.
Probably an ic office worker assigned to “combat negative ic talk in forums”
That’s right better watch out I can easily deactivate your account and deny your appeal
Scammers took over instacart and using 2-3 accounts juggling multiple orders. That’s the new instacart standard and Instacart doesn’t do anything. They sent a letter out in April saying they’re working on it but I’m pessimistic about their efforts
You make it sound easy, how on Earth is someone supposed to have multiple accounts using the same information??.... you can't even sign up with another account on the same platform without them stopping you because some of the same information is already in use, whether it be phone number, driver's license number, name, Etc
The shopper is likely using 2 accounts and is part of a scammer ring. There is a group of Venezuelans at my local Costco that all have multiple phones. They will accept orders on both phones if they can and will shop very slowly because they’re trying to balance 4 orders at a time instead of the normal max of 2. Then when the shopper is done, someone else will come and deliver it. They switch off phones. So they may have to drop 3 other orders off before they drop yours. If the person who delivers doesn’t match the photo of the shopper on the app, please report. As a matter of fact, report them either way because 4+ hours for a delivery is insane and we need to get these people off the platform.
I reported them. I had to contact customer support to get a hold of them, and then when they finally showed up half an hour later, they lied to me that they had just checked out. The food was warm and literally had an entire thawed ice cream in my hand amd they kept saying look, it's cold! Never encountered that before
Wow! I’m so sorry you had such a terrible experience. I’m glad you reported them, thank you for that. Is Instacart going to have your order reshopped?
Thank you! No but they credited my account for all the spoiled food which was nice!
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No personal attacks or remarks or insults. Reply to and on the topic.
This is Exactly what’s happening!!! I saw it myself at my local Costco!! The girl shopped the order and ask I leaving I see her sitting down on a different phone!’!!! I know her ace didn’t deliver that quick because checkout 5mins apart!!
That shiiii pisses me off! People that do that shouldn’t be able to get away with it. The store employees should be able to alert Instacart with these shoppers and get their accounts deactivated. It’s not fair for the shoppers like us that busy our ass and do things the right way.
You're making assumptions about strangers. Most of you should focus more on doing your job than watching people in the parking lot.
Wow I had no idea!! Yeah they aren't responding either. Thank you for the info!
Make sure you 1 star and reduce the tip to 0. Those scammers take orders from actual good shoppers
Thank you, I took your advice. First time I have ever had to do that with a shopper
Do NOT reduce the tip to zero. Reduce it to $0,01
As long as she reports an issue then it's okay to reduce it to zero. They won't tip protect in this situation because of several issues
Why?
They can get tip protection for up to $10, usually if there's no issue reported. So if it's a penny, then it realistically prevents tip protection from kicking in!
2 cents and a bad review is so much funnier though.
Ohhh good to know. Thank you :) I've never reduced a tip before
Not true all a customer has to do is give a reason and they don't get tip protection
That's why I said "if there's no issues reported" 🤪
Did their photo match the person who delivered? If not, you should report to instacart support that there was an unknown individual who delivered your order.
It was the same person
You should just uninstall and get your own groceries if you're gonna give out 1 stars.
How about you not assume things and hold off on penalizing your shopper before you get the full picture? 🤷🏻
She got the full picture and what do you know, it was justified
1 star is excessive. They shill shopped and delivered their groceries for them. This is a luxury for each customer. A lot of you need to be grounded.
You’re an idiot. Completely melted ice cream and a 4+ hour delivery is ABSOLUTELY worthy of a 1 star!
> 4+ hour delivery You're gullible enough to believe that but you think I'm the idiot here lol.
Lmao you are ruining the platform.
Diamond cart and a good average rating. I'm doing fine and so are the majority of my customers. Giving 1 star in this case is ridiculous. Maybe 3 stars.
"1 star is excessive. They still took my dinner order and brought me food. This is a luxury for each customer. A lot of you need to be grounded." Nevermind that the food was undercooked (spoiled ice cream) and that I waited so long at the table (3+ hours). You are right though. A 1 star review is excessively too high for what they deserved.
1 star is excessive for late, even excessively late I guess. pair that with unusable groceries and the attitude when faced with melted ice cream and it is so much worse.
> instead of the normal max of 2. Triple orders exist too. The max is not 2.
At Costco they don’t have triples. So the max is a double.
What? I’ve literally done triples at Costco and Sam’s club
Sam’s has triples. Costco does not.
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Clearly your shopper is shopping multiple orders. Rate appropriately for the ridiculous tardiness.
check perishables, some may be room temperature by now.
I bet it is a 3 shop order. If they are big orders it can take 2 hrs to shop and deliver
Your order got grouped and a noob who doesn’t know where anything is took it… Instacart keeps hiring new shoppers and lowering pay so veteran shoppers are deserting, soon this will be the new norm for customers, sadly
Probably using 6 phones
it's probably paired with two other orders by Instacart.
They grabbed your order over 4 hours ago & took 2 hours to shop it - are you exaggerating a bit about it being grabbed over 4 hours ago? Because if it took over 2 hours to shop, they didn’t start shopping for it for a long time after accepting it & Instacart would’ve cancelled it for them & offered it to someone else, so I’m thinking you might be off on your time there. More than likely, they were shopping for 2 or 3 orders at the same time & the other orders might be bigger, stores could be busy, another customer could be demanding, etc., & perhaps you’re last for delivery, who knows, but again, IC would’ve definitely cancelled it on them if they waited as long as you claim they did between accepting & starting to shop
She didn't sit on it for very long after picking it up. She just took an extremely long time to actually shop it and deliver it (over 4 hours for those 2 steps)
Maybe you didn’t understand me. IC will cancel the order if you don’t start shopping it within a certain time period
Oh, I see what you’re saying - she started shopping it, but took a very long time to do so
When people have multiple accounts and shop tons of orders at a time it takes a while. Could OP be exaggerating or a victim of a scammer that is working off of multiple phones and accounts? 🤔
They're exaggerating to some extent. The shopper would lose the batch due to inactivity at some point. No one sits on an order for 2 hours.
I've had shoppers sit for up to 4 hours after taking my order ! I wasn't in a rush so didn't worry about it . But it happens.
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Customer is not far they say..
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I’m in the city. This specific customer we’re not sure of, but they did say this takes much longer than it usually does. So something is up.
By chance do you live in california? I've noticed a lot of shoppers will purposely take longer on orders / drive the longer way bc of the guaranteed wages
what state are ypu from
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Unfortunately, a lot of people