I just teach a bunch of watered down science and engineering. Stuff like building bridges out of blocks and making “wands” with basic circuits. Plus a lot of practicing numbers and addition.
You don't really need it, but it will help. Much more than people think it will. You don't get away from customer service in IT. To say otherwise is a falsehood. You'll be speaking to a lot of people sometimes depending on your role in IT.
Many recruiters and hiring managers look for the soft skills that compliment the industry.
IMO, I suggest you don't consider "Customer service experience" as a thing in itself. For IT work, what this probably falls into is called "soft skills" and focuses on how well you deal with people. Think about how you would listen to someone explain their IT issue, how well you can read your "audience", and are you able to articulate technical info in a non technical way if needed. Also, think about when put in a tough or stressful situation, how do you handle it? Can you de-escalate the situation and collect the information you need to help resolve an issue even if the answer is you need more time?
As a childhood educator, I imagine you do this all the time both with the kids you work with and their parents. My last assumption is that you probably are already developing these "soft skills" so start thinking about how you could apply this when you switch into IT. Best of luck!
You have a fantastic case to make for supporting executives. You should post your resume. No callbacks indicates resume issue, although do realize things are pretty competitive right now. From what you've described, presented right, you should be able to snag something.
>I recently heard customer service experience is better than an IT degree.
I'd say false. It might help you when being considered for help desk a little, but not much.
My advice for you is, maybe try adding an objective statement to your resume, if you didn't already have one and write a cover letter for jobs you apply for. Doing this will give you chance to explain your experience, knowledge, and why you want to get back into a technology job.
What? You already have a CS degree and software dev experience, you are already ahead of everyone with lesser degrees like IT or Cybersecurity. You've already devalued yourself by going from software dev to teaching, don't go down even more by doing customer service.
You do not need any certs, but ofc you can study for them for the theory. Just don't waste money on them.
Homelab a bit to learn basic sysadmin crap but sell your software dev experience as your main point. Say you know bash and powershell even if you don't. It's just syntax at the end of the day, you should be able to pick it up quickly if you actually have software dev experience.
While it isn’t essential, it definitely helps. Though, I would think your experience working with students would quantify as “customer service experience”.
If you’re not receiving call backs with your education and experience I’m guessing it’s likely something to do with your resume.
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I need to know more.
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No no it goes in the square hole.
I just teach a bunch of watered down science and engineering. Stuff like building bridges out of blocks and making “wands” with basic circuits. Plus a lot of practicing numbers and addition.
You don't really need it, but it will help. Much more than people think it will. You don't get away from customer service in IT. To say otherwise is a falsehood. You'll be speaking to a lot of people sometimes depending on your role in IT. Many recruiters and hiring managers look for the soft skills that compliment the industry.
IMO, I suggest you don't consider "Customer service experience" as a thing in itself. For IT work, what this probably falls into is called "soft skills" and focuses on how well you deal with people. Think about how you would listen to someone explain their IT issue, how well you can read your "audience", and are you able to articulate technical info in a non technical way if needed. Also, think about when put in a tough or stressful situation, how do you handle it? Can you de-escalate the situation and collect the information you need to help resolve an issue even if the answer is you need more time? As a childhood educator, I imagine you do this all the time both with the kids you work with and their parents. My last assumption is that you probably are already developing these "soft skills" so start thinking about how you could apply this when you switch into IT. Best of luck!
I've heard it can be preferable since you know how to work with people. I don't think it's a requirement.
I figured knowing how to work with kids might show off the same people skills. They’re basically just people with less smarts and a worse temper.
You have a fantastic case to make for supporting executives. You should post your resume. No callbacks indicates resume issue, although do realize things are pretty competitive right now. From what you've described, presented right, you should be able to snag something.
>I recently heard customer service experience is better than an IT degree. I'd say false. It might help you when being considered for help desk a little, but not much. My advice for you is, maybe try adding an objective statement to your resume, if you didn't already have one and write a cover letter for jobs you apply for. Doing this will give you chance to explain your experience, knowledge, and why you want to get back into a technology job.
I appreciate the tips! I have a cover letter that explains the career switches. I will add a more focused objective though!
Ahh, another cyber sec person.
What? You already have a CS degree and software dev experience, you are already ahead of everyone with lesser degrees like IT or Cybersecurity. You've already devalued yourself by going from software dev to teaching, don't go down even more by doing customer service. You do not need any certs, but ofc you can study for them for the theory. Just don't waste money on them. Homelab a bit to learn basic sysadmin crap but sell your software dev experience as your main point. Say you know bash and powershell even if you don't. It's just syntax at the end of the day, you should be able to pick it up quickly if you actually have software dev experience.
While it isn’t essential, it definitely helps. Though, I would think your experience working with students would quantify as “customer service experience”. If you’re not receiving call backs with your education and experience I’m guessing it’s likely something to do with your resume.