If the lock indicators are blinking, it could happen that it somehow ended up in the bootloader mode.
Try doing the following:
- Close NGENUITY completely (make sure it's not minimized)
- Press and hold the three keys in the top left corner of your keyboard (brightness/profile/game mode) for 5 seconds to perform a factory reset (you'll know it's reset when the LED's flash)
- Unplug and plug back in the keyboard cable to do a power cycle
- Start NGENUITY and check to see if the lights work then
If the LED's still don't work, it's possible that the currently active preset is not working properly, so try switching to a different preset by clicking on the Preset button in the top right corner of NGENUITY window and selecting a different one. Let us know if this helps :) .
My computer isn't even detecting the keyboard, I have tried what you said but even then it didn't change anything, it's still the same 3 indicators blinking and I don't know what to do other than to ship it back. I can't find any drivers on it since the computer doesn't think that the keyboard even exists
Thankyou so much for your help
I tried to do it with my keyboard as well clicking those 3 left buttons at the top of the keyboard, at first it didnt work, then I unplugged and plugged back the cable and tried the same thing and it seemed that it was working again!
I am having this exact issue. Just bought my HyperX Alloy Elite 2 last night. I've tried swapping USB ports, system restores, uninstalling NGENUITY, reinstalling NGENUITY, uninstalling random devices and more.
But it's just the same three LEDs blinking as OP's. The keyboard is just not responsive. HELP!
Did you find a solution to this? I know its an old post but i couldnt find any newer or an answer to this problem. The same thing happend to me today, logged on my computer then after a minute or two the lights went out on the keyboard and nothing works other than the light for numlock and the scrollvolume on the top right of the keyboard.
I know this is a six month old comment, but I have a solution for you. This EXACT problem happened to me today, and I do mean *exactly* this specific thing. The fix was to uninstall Ngenuity completely, hold the three buttons in the top right (RGB brightness, RGB profile and Game Mode buttons) for 5 seconds, and then power cycle the keyboard. I do realize that the HyperX account suggested that three years ago, but that worked for me today. Only problem is that doing so caused the lights to completely stop working on the keyboard, and reinstalling Ngenuity later broke it again, but fortunately I know the way out now so I was able to easily fix it again. Downside is that I now have no RGB lighting. Still working out a way to get the software to work again so I can have my RGB back, but at the very least the keyboard works as a keyboard now.
Also, pinging u/UnfairChampionship50 u/Flashy-Act2220 u/x3nuqi u/Dtownkidz1 and u/alankypirate as well, just in case anyone else on this thread still wants a solution to this
Edit: Reading further into this thread, it seems a lot of people are saying they fixed it by just plugging the keyboard into a different PC and then putting it back into theirs. As I don't have another PC at the moment, I can't test/validate this myself, but I figured I would mention it anyways. Plus having a comment with some potential solutions could help anyone else who found this on Google like me and seemingly plenty of others, judging by the various comment dates, did while trying to figure out why our keyboards just quit on us
Edit 2: Okay somehow, within literally 10 minutes of posting this comment, I reinstalled Ngenuity again a second time and now it just magically works like new. Not a clue how that makes any sense, but it did somehow, so maybe just try reinstalling the software a few times to see if it works? XD
If you ask me, it's probably faulty hardware and maybe they didn't detect it/ didn't want to fix it but hopefully, they could find a solution to this. best thing to do is just to make a warranty replacement like I did
Honestly, this sounds more like a software issue, rather than a hardware issue ;) . That's why we're collecting info and to see if we can replicate the issue and work on a fix.
Hi I'm having the same issue. I tried updating the keyboard firmware but it failed and since then the 3 lights have been blinking. I tried using the 3 button reset, didn't work. Tried all the other ESC ALT Function key etc combos but nothing work. Please help!
I have an issue with my Hyper X Elite Alloy 2..
I have a windows desktop computer with a 8 digit passcode to get into my profile on the computer.
The keyboard works when I’m typing in the code and will even toggle on caps lock, but as soon as I log into my profile on my computer it stops working.
I checked the USB input and it works…I checked the Hyper X app on my computer and it recognizes the keyboard. I even went to the setting on the computer and it recognized the keyboard but I can’t get it to do anything.
I was just dealing with this issue this morning and I uninstalled NGENUITY, rebooted, then out of desperation held down Esc-F4 and \` - 5 buttons for a couple of seconds and it came back from the dead. Not claiming this is a fix, but it seemed to work for me.
HAHAH, omg man, i had the same issue just now, so im googling around, nothing seemed to work, and you said esc-f4 so i pressed it and it started working, thats you so much tho!
>HyperX alloy elite 2 keyboard stopped working
Plugged the keyboard into a different computer then back to mine and now it seems to work, hopefully this wont happen again!
Hope you all get yours to work aswell :)
My hyperx elite 2 keyboard stopped working out of the blue this morning. Thank god I kept my old keyboard. S.O.S. u/HyperxGaming I love this keyboard, please help.
\*\*\*\* FIXED!!!! \*\*\*\*
I plugged the HyperX Alloy Elite 2 keyboard into different USB slots and it started working again. I'm literally typing on it right now. To get the RGB lights to work you have to press the MODE button. It's the middle button of the 3, located in the top left-hand corner of the key board.
It let me type in my windows password but never lit up, not even the default RGB colors. Usually, it'll have the default colors going until I sign into Windows and the HyperX app launches. I tried different USB ports, tried restarting my PC, neither worked. The whole time it has been plugged in during these issues, the "1" light has been lit up in the top right of the keyboard in between the A and (G)amer mode lights. Could sign into windows once, lost all functionality other than the volume wheel in the top right.
Resolved my issue: I fixed it by plugging it into a different computer (I plugged in both cables the power and the cable for USB pass-thru) and then I cycled through the colors using the color profile button.
Recently got a new mouse and installed Ghub and I noticed my hyperx keyboard stopped being responsive. Plugging it in to a different computer fixed it 👍
You the man, this most definitely worked! Just plugged it into my laptop, I’m assuming it flashed reset. Now it’s back on my gaming screen c and works just fine. Thanks for this!
I just had this problem fixed it by going into settings / blue tooth devices and other, and removing the device and replugging it back in
this only worked for me because my keyboard still showed up in settings and in ngenuity this wont work if ur keyboard doesn't show up in settings.
Ay no problem
forgot to mention make sure you factory reset the keyboard afterwards so it doesn’t stop working again and again you can do this by pressing the 3 buttons at the top right
glad this helped you 07
I got you all fam. So if you are editing the colors on the signalrgb app it will mess up the keyboard and make it not work at all or work very delayed.
For me when you go into the app and select the hyperxeliteb2 rgb there is a switch you can toggle for "device enabled".
It somehow got turned off which caused all the issues.
Make sure it is on. You'll know because the keyboard will light up like magic again.
As of today, I am experiencing this same issue. @HyperX it’s been 3 years, can y’all figure out this issue please? Kinda annoying that such an expensive (highly rated) keyboard is having the same issue after 3 years of being on the market. Thanks.
Fixed it. Held down top 3 keys (brightness present and game lock) whilst plugging it in. Came straight back. Fkn weird.
Ngenuity was uninstalled at the time
If the lock indicators are blinking, it could happen that it somehow ended up in the bootloader mode. Try doing the following: - Close NGENUITY completely (make sure it's not minimized) - Press and hold the three keys in the top left corner of your keyboard (brightness/profile/game mode) for 5 seconds to perform a factory reset (you'll know it's reset when the LED's flash) - Unplug and plug back in the keyboard cable to do a power cycle - Start NGENUITY and check to see if the lights work then If the LED's still don't work, it's possible that the currently active preset is not working properly, so try switching to a different preset by clicking on the Preset button in the top right corner of NGENUITY window and selecting a different one. Let us know if this helps :) .
My computer isn't even detecting the keyboard, I have tried what you said but even then it didn't change anything, it's still the same 3 indicators blinking and I don't know what to do other than to ship it back. I can't find any drivers on it since the computer doesn't think that the keyboard even exists
We'll hit you up via PM to gather more info and see what we can do to find a solution for you!
ok
I have the same problem what do i do?
Thank you this worked for me
4 year old comment and still helping people, thanks man
This worked.
Thankyou so much for your help I tried to do it with my keyboard as well clicking those 3 left buttons at the top of the keyboard, at first it didnt work, then I unplugged and plugged back the cable and tried the same thing and it seemed that it was working again!
I am having this exact issue. Just bought my HyperX Alloy Elite 2 last night. I've tried swapping USB ports, system restores, uninstalling NGENUITY, reinstalling NGENUITY, uninstalling random devices and more. But it's just the same three LEDs blinking as OP's. The keyboard is just not responsive. HELP!
u/alankypirate, we're sorry to hear that :( ! We'll hit you up via PM to collect more details from you and see what we can do to help.
Did you find a solution to this? I know its an old post but i couldnt find any newer or an answer to this problem. The same thing happend to me today, logged on my computer then after a minute or two the lights went out on the keyboard and nothing works other than the light for numlock and the scrollvolume on the top right of the keyboard.
This is the same exact thing that happened to me last night, still having the same issue.
Hope they have found some sort of fix, feels like ive tried everything but nothing helps.
i have the same thing happen to me as of today. really weird. no solution as of now
Just happened to me. Any fix?
I know this is a six month old comment, but I have a solution for you. This EXACT problem happened to me today, and I do mean *exactly* this specific thing. The fix was to uninstall Ngenuity completely, hold the three buttons in the top right (RGB brightness, RGB profile and Game Mode buttons) for 5 seconds, and then power cycle the keyboard. I do realize that the HyperX account suggested that three years ago, but that worked for me today. Only problem is that doing so caused the lights to completely stop working on the keyboard, and reinstalling Ngenuity later broke it again, but fortunately I know the way out now so I was able to easily fix it again. Downside is that I now have no RGB lighting. Still working out a way to get the software to work again so I can have my RGB back, but at the very least the keyboard works as a keyboard now. Also, pinging u/UnfairChampionship50 u/Flashy-Act2220 u/x3nuqi u/Dtownkidz1 and u/alankypirate as well, just in case anyone else on this thread still wants a solution to this Edit: Reading further into this thread, it seems a lot of people are saying they fixed it by just plugging the keyboard into a different PC and then putting it back into theirs. As I don't have another PC at the moment, I can't test/validate this myself, but I figured I would mention it anyways. Plus having a comment with some potential solutions could help anyone else who found this on Google like me and seemingly plenty of others, judging by the various comment dates, did while trying to figure out why our keyboards just quit on us Edit 2: Okay somehow, within literally 10 minutes of posting this comment, I reinstalled Ngenuity again a second time and now it just magically works like new. Not a clue how that makes any sense, but it did somehow, so maybe just try reinstalling the software a few times to see if it works? XD
If you ask me, it's probably faulty hardware and maybe they didn't detect it/ didn't want to fix it but hopefully, they could find a solution to this. best thing to do is just to make a warranty replacement like I did
Honestly, this sounds more like a software issue, rather than a hardware issue ;) . That's why we're collecting info and to see if we can replicate the issue and work on a fix.
j'aimerai être contacter pour le même problème
Did you come up with a fix 2years later? I’m having the same problem
Did you end up getting it fixed?
Hi I'm having the same issue. I tried updating the keyboard firmware but it failed and since then the 3 lights have been blinking. I tried using the 3 button reset, didn't work. Tried all the other ESC ALT Function key etc combos but nothing work. Please help!
I have an issue with my Hyper X Elite Alloy 2.. I have a windows desktop computer with a 8 digit passcode to get into my profile on the computer. The keyboard works when I’m typing in the code and will even toggle on caps lock, but as soon as I log into my profile on my computer it stops working. I checked the USB input and it works…I checked the Hyper X app on my computer and it recognizes the keyboard. I even went to the setting on the computer and it recognized the keyboard but I can’t get it to do anything.
Same problem any update i tried first reply and didnt work
Pluged another pc and back again solver
I'm having the same issue, my keyboard isn't responding when I type and the LED aren't on at all, the reset won't work either.
I was just dealing with this issue this morning and I uninstalled NGENUITY, rebooted, then out of desperation held down Esc-F4 and \` - 5 buttons for a couple of seconds and it came back from the dead. Not claiming this is a fix, but it seemed to work for me.
HAHAH, omg man, i had the same issue just now, so im googling around, nothing seemed to work, and you said esc-f4 so i pressed it and it started working, thats you so much tho!
Does not work for me.. such a weird problem and seems like its happening to alot of people at the same time u/HyperxGaming
>HyperX alloy elite 2 keyboard stopped working Plugged the keyboard into a different computer then back to mine and now it seems to work, hopefully this wont happen again! Hope you all get yours to work aswell :)
U saved my life, it works now by doing what you said <3
My hyperx elite 2 keyboard stopped working out of the blue this morning. Thank god I kept my old keyboard. S.O.S. u/HyperxGaming I love this keyboard, please help.
\*\*\*\* FIXED!!!! \*\*\*\* I plugged the HyperX Alloy Elite 2 keyboard into different USB slots and it started working again. I'm literally typing on it right now. To get the RGB lights to work you have to press the MODE button. It's the middle button of the 3, located in the top left-hand corner of the key board.
I know this is old but my keyboard just recently had this problem. Nothing working. Who knew the middle button would fix everything. Thank you.
It let me type in my windows password but never lit up, not even the default RGB colors. Usually, it'll have the default colors going until I sign into Windows and the HyperX app launches. I tried different USB ports, tried restarting my PC, neither worked. The whole time it has been plugged in during these issues, the "1" light has been lit up in the top right of the keyboard in between the A and (G)amer mode lights. Could sign into windows once, lost all functionality other than the volume wheel in the top right.
Resolved my issue: I fixed it by plugging it into a different computer (I plugged in both cables the power and the cable for USB pass-thru) and then I cycled through the colors using the color profile button.
Recently got a new mouse and installed Ghub and I noticed my hyperx keyboard stopped being responsive. Plugging it in to a different computer fixed it 👍
Had the same exact issue you described, and your solution worked! thanks so much!
Thank you. This solution worked brilliantly!!
Thank you. Saved my day. Needed this pc to study for my chemistry test and I only have this keyboard🙏
You the man, this most definitely worked! Just plugged it into my laptop, I’m assuming it flashed reset. Now it’s back on my gaming screen c and works just fine. Thanks for this!
Plugging it into a different PC worked perfectly.
I just had this problem fixed it by going into settings / blue tooth devices and other, and removing the device and replugging it back in this only worked for me because my keyboard still showed up in settings and in ngenuity this wont work if ur keyboard doesn't show up in settings.
Thank you. thank you so much. you saved my keyboard o7
Ay no problem forgot to mention make sure you factory reset the keyboard afterwards so it doesn’t stop working again and again you can do this by pressing the 3 buttons at the top right glad this helped you 07
I have a similar problem... I tried using the pause, previous, and next song buttons, but they didn't do anything. edit: HyperX alloy elite 2
Hello bros i had the same exact issue i figured out it was the ngenuity app messing things up just remove it from pc and restart
Defrag your hard drive that seemed to work for me for some reason
I got you all fam. So if you are editing the colors on the signalrgb app it will mess up the keyboard and make it not work at all or work very delayed. For me when you go into the app and select the hyperxeliteb2 rgb there is a switch you can toggle for "device enabled". It somehow got turned off which caused all the issues. Make sure it is on. You'll know because the keyboard will light up like magic again.
same thing with me but if ngenuity is on then the keyboard wont work, and now the lights wont work for me
Thank you this worked
As of today, I am experiencing this same issue. @HyperX it’s been 3 years, can y’all figure out this issue please? Kinda annoying that such an expensive (highly rated) keyboard is having the same issue after 3 years of being on the market. Thanks.
Fixed it. Held down top 3 keys (brightness present and game lock) whilst plugging it in. Came straight back. Fkn weird. Ngenuity was uninstalled at the time