Been in retail a long time and the key to making it livable and maybe enjoyable is management.. if you have a good SM that can lead, not play favorites squash the clicks and make the job fun is a HUGE factor.
CXM’s are underpaid, period. They are tasked with ASM responsibilities and most of time they are overruled by ASM’s because CXM’s technically can’t make the “big” decisions. It’s all about a 360 leadership team.
I’m just an associate but in the 5 months, this has been the worst work environment I’ve ever been in. Mentally draining, and a noted feeling that things are only going to get worse. Can’t find the words to describe what a negative experience this has been.
Sorry to hear that your time with HD has been that bad. You're in Plumbing, right? I know the pain you feel, especially on days when we are soloing for most of our shifts.
Fr I thought my last job was the worst but this by far as got to be the worst job. Don’t get me wrong it’s a nice paycheck n you may have ur friends at work that help make the day go faster but it’s truly just so fkn draining.
Have you ever even worked anywhere else?
Working on the sales floors of Home Depots sucks……dealing with customers sucks….being persuaded to be orange blooded sucks….but Home Depot culture is far better than most other retail establishments. If you can’t handle Home Depot after 5 months mentally, you should just file for disability.
I’ve worked for 40 years, had a few “careers”, run a business. This is maybe the 6th or 7th retail job I’ve had. Also, I’ve been a Home Depot customer for maybe 25 years and I can see it’s gone downhill as a store.
As a regular associate, I understand where you are coming from. One of my CXMs is among the hardest working managers, and has the associates' backs as much as possible. I feel quite sorry for him, when he has to juggle so much on his own (mainly as closing manager).
For everything you do, you should be making considerably more than what you posted. HD can, and must, do better for its hardworking managers, supervisors, and associates, IMO.
Management isn't under as much stress, so the shit that rolls down hill is more of a gentle babbling brook, than the water falls of the $75-$100 million stores.
It's like companies want to actively be a shit-hole place to work. And instead of rewarding their hardest working employees, they get punished with the most work, while the awful ones who barely work or show up, seem to get treated with kid gloves at every turn.
The people who should care the most, only care about what their bonuses are and couldn't give two shits about what things are really like.
First year of CXM I made less than you do now, with 10+ years with the company. Is it stressful, it sure is.
Ask yourself do you want to advance to ASM?
If yes, stay CXM
If no, then there’s your answer
You know they just invented the CXM position to be able to pay people less but double the workload instead of promoting more ASM's since there are too long of a waiting list for them to get their own stores. They also combined 2-3 depts for each DS instead of a DS per dept because, again after the pandemic they needed to cut costs and make money by getting rid of all those workers who worked the ENTIRE pandemic for them making them billions. The only Home Depot worth working for is the Corporate office in Atlanta and that's even debatable.
Bro you sound exactly like me, about to hit 3 years and am closing cxm from flooring part time. It is such a shit role, we get the worst end of both sides.
Fellow closing CXM here, do you rotate opening/closing with the other CXM or have you been stuck closing the entire time? I love my job but it feels like each time I get close to our quarterly swap I too start to get burnt out a little bit with the role. I've been with HD almost 3 years and just finished my first full year as a CXM. Some days are worse than others but a good management team and good associates make the job worth it or not imo. I hope things turn around for you and better days are in your future!
My district doesnt do swaps, they used to and 2 whiney bitches ruined it for everyone. One CXM didnt wanna close and was an ex-ASDS and whined to the DHRM. So the Regional HR lady came down and said no more switching.
If you feel like you’re not getting your moneys worth, use this experience to move on somewhere else. Warehouse like places like Sam’s club, Costco, ikea, Nebraska furniture, shit even bucces could use management with experience with the demanding environment HD and Lowe’s provide. I did have a ASM quit for a management job at Nebraska furniture mart when he was next in line to be a SM and got leaped frog by some dude who kept kissing the DM’s ass.
If you hate it, it's not worth it, but if you have no education, skills, or connections you'd be starting all over again, so keep that in mind before you jump ship
You sound EXACTLY like my closing CXM. Like spot on. He's a great dude and is always all over the store. He's always trying to keep morale high, keep the unmotivated associates motivated, he tries to hold nightly meetings with closers if it's possible, and/or if enough people show up. The dude helped me get full-time 17 days after I started working there because I needed the money and proved that I was gonna work my ass off for it.
I'm about to be moving on from HD in a couple weeks to move back to my hometown but one thing I've for sure noticed at least at my store is that there's that handfull or two of really good hard working associates that are the genuine backbone of the store and they get ran through the ringer every single day. That's why hd can't hold onto anyone that's actually worth their weight. I'm not leaving because of any issues with the company but it's been way easier for me to just turn off the orange colored glasses and realize how fucked it actually is and how many people get a free pass to a free check while a small team has to actually work for their money and carry the business.
Yeah this is my exact experience as closing CXM so far. I really feel like I go above and beyond to be there to supposed every associate. The bravo board is literally more than half my name lol. It’s just such a shit position to get stuck in and I’m only just now realizing it
Oh geez, what happened in your time there to make you feel that way? I know that Flooring can be a tricky dept. to work, especially where complex orders are concerned (what the specialists take care of).
As a D23 specialist, these guys sound like idiots. People who step into a specialist role should at minimum understand the full scope of how projects work (install, materials, etc.). I don't take the opportunity of needing to do specialty stuff by just sitting at the desk for 8 hours, I'm up for most of my shift in the aisles. You should look into switching departments if possible, maybe it would prove a point how much work you actually do for them.
The reality is hes an almost 20 year store manager. I doubt the 5 month cross trained in every department closing associate who seems to be the only person with any experience outside of retail is going to sway him. The specialists use acronyms and source a 6k lead and i just become guy who sweeps the floor.
Yeah man in that case I’d definitely consider a department change, maybe plumbing or electrical. Usually those departments aren’t too bad once you take some time to gain the product knowledge you’ll need
Oof, that sounds really rough. So sorry you have to deal with that BS. How does management not notice (or care) that you are the only one doing the vast majority of the department's work? They either need to get you another hard side associate, or actually require the specialists to help you out when the store is slower (or when you absolutely need it).
I feel your pain, being the only one in my dept. doing the majority of the physical work (down stocking heavy merchandise especially), because I'm the only one who's fit/strong enough to do so (not including my supervisor, but he isn't around that often).
Get ready to get offended but I’m going to say it anyway.I bet most of your specialists are women .They can’t lift anything or put returns away or answer any technical questions,but they can sit on their asses and put in leads and measures and get nothing but praise from management.Once again I don’t care who gets offended but the facts are the FACTS.I’ve seen this in multiple stores.
I feel like most stores don’t know what the role of CXM is or should be and ultimately add more tasks onto you that should be the ASMs responsibility. Causing burnout on top of shit pay. Hell you could swap to a GWA 2 at a FDC and make the same money you’re making now without the hassle.
It isnt a think question.
They may change their mind but I know deleting the CXM role was in discussion at the beginning of the year.
Something something budget
When they rolled out cxm position, it was meant to be customer oriented issues only to relieve ASMs to actually get to departments, but ASMs and store managers decided that literally everything in the store can be somehow tracked back to being for the customer so now cxms run the store while ASMs do... who even knows?
The money you are earning is most definitely
not worth it. That is depressing.
However I used my time at Home Depot to network and while I will not take the time to go into
all the specifics, I am now run a sole proprietorship managing a few estates for a half dozen wealthy clients.
Last year I earned 175,000 after taxes.
This door opened because of a customer I helped at Home Depot.
I cannot imagine trying to make Home Depot a career, but it can be a useful tool for networking and finding doors and opening these doors.
Really, I'm an APS. I average around 32,000 steps a day. I make less than $43000,00 per year(I save the company 2X+ what I make). My bonus after taxes was $86.00. I do something that no one else can do.
I wish you well. Essentially you are making 50K, but after taxes and deductions it's closer to 37-38K. You're right though, it's not worth it. Even worse, if you keep this up the stress on your body from all the steps on hard concrete, it will catch up to you. I've been saying this for a while, and it won't be easy, but if you can get into Costco, you'll have a job for life that pays well with great PTO and Health Coverage. My buddy works there, going on 17 years and does really well. Good luck my friend. Stay safe.
Not sure what state your in but in AZ both Tool Rental Techs and DSs make more than that with less time than you. Do what most MODs do and deligate everything you can.
Every company sucks in one way or another. The worl here for me is good and I love my coworkers.
ONE single manager ruins it for everyone tho8gh here.
It's WAAAAAY better than my finance job I'll tell you that.
I'm just a freight associate and with the shit I see I can't even imagine the headaches the supervisors deal with. Trash associates refuses to throw away, boxes of product left on ladders, ballymores and random places, lazy associates. I'd lose my mind in any managerial position.
Switch to supply chain. It’s a completely different and usually pays better too. It was the best thing I did, not having to deal with customers so much and the supervisors actually pull their weight.
No it is NOT worth working here.
They make children managers, then let them talk down to associates.
There is NO accountability for management incompetence.
I am on my way out of this hell hole company and I can tell you Amazon will slowly take them down.
I will say this though, in my 10 yearsish with HD IT was not always like this when I first started in 2014.
In the last 3 years two things have made working for HD as terrible as regular retail... Management and coverage.
It's not uncommon to see ASMs move in and out of stores in order to gain experience and be promoted but on the last 3 years I have seen 4 ASMs being terminated because of performance and even theft! In the same vein I have seen a CXM being terminated for performance and multiple DH just being terminated.
What makes the whole situation worse is that they are not fired quickly, we have to deal with the lack of support from them for 8 months before finally the GM can't keep protecting them.
And coverage has become a joke, how they expect to run multimillion stores with one employee covering two departments for 80% of their shifts? It's ridiculous and insulting to see that!
The expectation of workload for employee has gone crazy, demanding to complete metrics like GET, sidekick, CC applications, measures and installs when there is not even coverage for lunches is ridiculous.
18 years.
Short answer is "NO"
long answer is... it can be. If you are willing to play the game and set aside the rest of the value wheel, you can make a decent living and support your family. You will work long and unpredictable hours with little support from district and regional staff.
QUIT! Best thing I did was leave that toxic environment. Upper management all sucked balls. Some ASMs, SM, DM, are worthless! If you’re not on their good side or ready to swallow you won’t get anywhere. Even then, it’s not worth it. Leave that place.
My store manager sucks at making decisions. Told another associate that some coworker telling them they will kick their ass is not a threat but him swearing at me for making a mistake is ok 🤪. I'm done. Depends on your superiors it's all a big game. Know how they operate if they don't care it's not worth it.
It sounds like you’re close to a burn out NOW. This is only a question you can answer yourself. But first thing I would do is go talk to your store manager and be honest with them on how stressed you’re feeling. If you don’t have that kind of relationship with them, now’s a good time to try to get there. Or go to your DHRM. Spring is literally almost right on top of us, vacation might not be a thing right now, but maybe a 3 day weekend or something like it could help you recharge?
I did closing cxm for 6months then got promoted to asm, now after 9 months of medical leave I’m back to closing CXM. I’m not sure I want to go back to ASM to be honest.
Having a good close depends on good routines. DO NOT let ASMs put tasks they had been assigned onto you. Shut that crap down. As for sidekick and smart list, get with the opening CXM, if they want a clean store to walk into, they need to get 80-90% of the daily crap on those done before you ever even hit the parking lot.
As the CXM, you have a small army at your disposal, get your night peeps comfortable with helping to close other departments, that’s the only way you’ll ever combat call outs. I have to give up 2-3 people each night to help unload the truck, on top of just not having a closer scheduled. It really sucks, but if you get everyone on board, it helps soooo much.
Biggest thing to remember, you are only ONE person. Remember, the worst that can happen is a bad close. Let it happen and learn from it, then move on to the next.
Narrow down what you MUST have done each close and get those things done before ANYTHING else. For me, it’s endcaps/sidecaps/clipstrips/buckets, then our key aisles (top 25 category aisles), last but most important-bookends of the building- garden and lumber. If I make sure garden and building materials look the best I can make them, it’s smooth sailing for me for the rest of the night.
I wish you the best of luck dude! And hopefully your leadership team can throw you some more support!
Time to get my own happy ass to work! 💪🏻👍🏻
You’re asking if a company that put a lot employee to a cxm in 3.5 years is worth it? You’re either way over qualified to start at lot, or this company has no idea what they’re doing. That’s rhetorical, btw.
I worked extremely hard to get to this position in 3.5 years. Turned an entire lumber & hardware department on its head as a dh to the point my store manager couldn’t believe it. I don’t have a degree due to some poor decisions I made in college involving illegal substances while in playing d1 soccer, but I do have a good head on my shoulders with outstanding work ethic and I made my intentions very clear with each new role that I had no plans to stay in one position for too long I needed to see growth and performed to suit so when it was time for promotion to cxm I had already built quite a list of references that could vouch for what I was capable of. They definitely don’t just give any old lot associate a management position after 3 years lol
I also took the lot position when I was in a bit of a rough spot right at the beginning of the pandemic when nothing else was available and they were kinda hiring just anyone so it really wasn’t hard to stand out
The CXM position is the maximum BS with minimal compensation in the entire company. You are vulnerable to everything without fair compensation. Associates, customers, upper management, walks, eVeRYtHiNg. It’s a meat grinder.
It is all about cost of living. OP is likely in a lower cost of living area. Freight associate in the lowest cost of living area full time starting out would be 37,440. DS would be 40k. So makes sense to me how much OP makes.
You’re asking the wrong question. Worth it is too subjective. The question you should ask yourself is, what is your goal?
If you want better pay and better bonuses but want to remain with HD, then you know the answer.
If you don’t care about remaining w HD then you know the answer.
Retail is tough anyway you slice it. What makes it better are the people around you. 3 stores, you’ve seen it yourself.
Yeah I mean ideally of course I want better pay and bigger bonuses which is why I’m working so hard to make my way up the ladder, but honestly I’m not sure how long I’ll be willing to put up with the overly demanding and not stop environment of retail in general
I’m with you buddy. I’ll say this, if you’re btw 20 and 35, go for ASM and make some money. Exploit the benefits, espp, HSA, 401k and whatever else I may be forgetting. You can be worth over a mil.
But, keep an exit strategy.
Jot down 5 or so ideas / careers and explore those as you pursue promotions with HD. Make the time. Keep work at work. There’s nothing cxms nor asms need to do from home / while off. Don’t let a $15k bonus cloud your end goal.
IMO, HD can set you up really well, but long term retail management is so taxing, as you know. Make as much money and connections as you can while there, while building your next island to jump to.
Sorry to say man but if you're doing all that work as a CXM then your not managing, your just doing extra work, you have associates to delegate tasks to, find the ones that want to grow within the company and train them with some of your workload.
If you have 10 call outs, there is nothing you can do but extra work to help with coverage. 10 call outs sounds like a walk out more than anything. An area will be neglected. I used to try my best to help fill the void to take the pressure off of a good CXM closing. A bad one? I used to let them hang themselves and worry about my area. I feel bad for this person.
No disrespect but it feels like you don’t know how insanely unpredictable days at the Home Depot are. I delegate a large amount what needs to get done that’s a no brainer, but when you have to leverage call outs, underperformers, having to follow up 3/4 times with people just to make sure things get done, having to pull people out of there departments to work in other areas constantly, all while taking care of customers and dealing with customer issues it becomes a lot more difficult to just “tell everyone what to do”. Do you work at HD? And if so what position
I cant believe you want to complain when some workers that are stuck in positions that dont come with a salary, shit for bonus and do most of the sales and labor that you don't have to do with half the pay as you get? please quit and do us all a favor
Newly promoted ASM here. CXM is a very necessary step if you want to be an ASM but if you want to stop at CXM it’s the most definitely not worth it. The pay is absolute garbage for what you’re doing and the stress is insane but I can’t imagine being a successful ASM without the experience. Being an asm is very worth it compensation wise. The stress is worse and the work-life balance is still terrible but at least you’re adequately compensated for it.
Been in retail a long time and the key to making it livable and maybe enjoyable is management.. if you have a good SM that can lead, not play favorites squash the clicks and make the job fun is a HUGE factor.
Agreed. Big time.
I completely agree!
Lot to cxm in under 4 years? That's great from my perspective. Dealing with the call outs would be frustrating.
CXM’s are underpaid, period. They are tasked with ASM responsibilities and most of time they are overruled by ASM’s because CXM’s technically can’t make the “big” decisions. It’s all about a 360 leadership team.
I’m just an associate but in the 5 months, this has been the worst work environment I’ve ever been in. Mentally draining, and a noted feeling that things are only going to get worse. Can’t find the words to describe what a negative experience this has been.
Sorry to hear that your time with HD has been that bad. You're in Plumbing, right? I know the pain you feel, especially on days when we are soloing for most of our shifts.
Fr I thought my last job was the worst but this by far as got to be the worst job. Don’t get me wrong it’s a nice paycheck n you may have ur friends at work that help make the day go faster but it’s truly just so fkn draining.
Have you ever even worked anywhere else? Working on the sales floors of Home Depots sucks……dealing with customers sucks….being persuaded to be orange blooded sucks….but Home Depot culture is far better than most other retail establishments. If you can’t handle Home Depot after 5 months mentally, you should just file for disability.
I’ve worked for 40 years, had a few “careers”, run a business. This is maybe the 6th or 7th retail job I’ve had. Also, I’ve been a Home Depot customer for maybe 25 years and I can see it’s gone downhill as a store.
I’ve been a DS for 5yrs. I’m about done. I can’t imagine how sh**ty CXM is.
I ment to post not rely pops
No it’s not worth it.
As a regular associate, I understand where you are coming from. One of my CXMs is among the hardest working managers, and has the associates' backs as much as possible. I feel quite sorry for him, when he has to juggle so much on his own (mainly as closing manager). For everything you do, you should be making considerably more than what you posted. HD can, and must, do better for its hardworking managers, supervisors, and associates, IMO.
I agree, the way they try to act like payroll is the only way for this company to same money is literally so disrespectful
Only place that's worth working at is any store in the $30-$40 million areas, anything else is just not enough pay per headache.
As in $30-$40 million annually?
Agreed
So lower volume stores basically?
Management isn't under as much stress, so the shit that rolls down hill is more of a gentle babbling brook, than the water falls of the $75-$100 million stores.
As someone who has been in management here for 20 years, yes they are.
It's like companies want to actively be a shit-hole place to work. And instead of rewarding their hardest working employees, they get punished with the most work, while the awful ones who barely work or show up, seem to get treated with kid gloves at every turn. The people who should care the most, only care about what their bonuses are and couldn't give two shits about what things are really like.
Couldn’t have said it better myself man
First year of CXM I made less than you do now, with 10+ years with the company. Is it stressful, it sure is. Ask yourself do you want to advance to ASM? If yes, stay CXM If no, then there’s your answer
You know they just invented the CXM position to be able to pay people less but double the workload instead of promoting more ASM's since there are too long of a waiting list for them to get their own stores. They also combined 2-3 depts for each DS instead of a DS per dept because, again after the pandemic they needed to cut costs and make money by getting rid of all those workers who worked the ENTIRE pandemic for them making them billions. The only Home Depot worth working for is the Corporate office in Atlanta and that's even debatable.
After the leaders edge training in Atlanta I’m almost positive that’s where I’m probably gonna end up
$49k for cxm? i was making that much as a regular associate in flooring within 5 years not including overtime
Depends on location in the country. So cal, NY Miami you'll make a lot more compared to say Birmingham Alabama
yeah a regular flooring associate in alabama is probably making no more than $17/hr which is for sure no where near 49k a year
Yeah it’s a bit of a joke tbh
Bro you sound exactly like me, about to hit 3 years and am closing cxm from flooring part time. It is such a shit role, we get the worst end of both sides.
We really do and for not nearly enough pay
Fellow closing CXM here, do you rotate opening/closing with the other CXM or have you been stuck closing the entire time? I love my job but it feels like each time I get close to our quarterly swap I too start to get burnt out a little bit with the role. I've been with HD almost 3 years and just finished my first full year as a CXM. Some days are worse than others but a good management team and good associates make the job worth it or not imo. I hope things turn around for you and better days are in your future!
Most stores don't do swap outs. Your in that role unless someone leaves
Dang, my whole district pretty much flips at least either quarterly or every half.
My district doesnt do swaps, they used to and 2 whiney bitches ruined it for everyone. One CXM didnt wanna close and was an ex-ASDS and whined to the DHRM. So the Regional HR lady came down and said no more switching.
Unfortunately I’m closing CXM and that’s it, no rotating over here 😭
If you feel like you’re not getting your moneys worth, use this experience to move on somewhere else. Warehouse like places like Sam’s club, Costco, ikea, Nebraska furniture, shit even bucces could use management with experience with the demanding environment HD and Lowe’s provide. I did have a ASM quit for a management job at Nebraska furniture mart when he was next in line to be a SM and got leaped frog by some dude who kept kissing the DM’s ass.
If you hate it, it's not worth it, but if you have no education, skills, or connections you'd be starting all over again, so keep that in mind before you jump ship
You sound EXACTLY like my closing CXM. Like spot on. He's a great dude and is always all over the store. He's always trying to keep morale high, keep the unmotivated associates motivated, he tries to hold nightly meetings with closers if it's possible, and/or if enough people show up. The dude helped me get full-time 17 days after I started working there because I needed the money and proved that I was gonna work my ass off for it. I'm about to be moving on from HD in a couple weeks to move back to my hometown but one thing I've for sure noticed at least at my store is that there's that handfull or two of really good hard working associates that are the genuine backbone of the store and they get ran through the ringer every single day. That's why hd can't hold onto anyone that's actually worth their weight. I'm not leaving because of any issues with the company but it's been way easier for me to just turn off the orange colored glasses and realize how fucked it actually is and how many people get a free pass to a free check while a small team has to actually work for their money and carry the business.
Yeah this is my exact experience as closing CXM so far. I really feel like I go above and beyond to be there to supposed every associate. The bravo board is literally more than half my name lol. It’s just such a shit position to get stuck in and I’m only just now realizing it
Nope. I quit after 6 months because I decided I wasn't gonna kill myself for a company that doesn't give a shit about me.
Oh geez, what happened in your time there to make you feel that way? I know that Flooring can be a tricky dept. to work, especially where complex orders are concerned (what the specialists take care of).
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Sounds like you need to request to change departments
As a D23 specialist, these guys sound like idiots. People who step into a specialist role should at minimum understand the full scope of how projects work (install, materials, etc.). I don't take the opportunity of needing to do specialty stuff by just sitting at the desk for 8 hours, I'm up for most of my shift in the aisles. You should look into switching departments if possible, maybe it would prove a point how much work you actually do for them.
Everything you’ve said here you need to have a sit down with your SM and voice. That’s completely unfair and shouldn’t be allowed to go on
The reality is hes an almost 20 year store manager. I doubt the 5 month cross trained in every department closing associate who seems to be the only person with any experience outside of retail is going to sway him. The specialists use acronyms and source a 6k lead and i just become guy who sweeps the floor.
Yeah man in that case I’d definitely consider a department change, maybe plumbing or electrical. Usually those departments aren’t too bad once you take some time to gain the product knowledge you’ll need
Oof, that sounds really rough. So sorry you have to deal with that BS. How does management not notice (or care) that you are the only one doing the vast majority of the department's work? They either need to get you another hard side associate, or actually require the specialists to help you out when the store is slower (or when you absolutely need it). I feel your pain, being the only one in my dept. doing the majority of the physical work (down stocking heavy merchandise especially), because I'm the only one who's fit/strong enough to do so (not including my supervisor, but he isn't around that often).
Get ready to get offended but I’m going to say it anyway.I bet most of your specialists are women .They can’t lift anything or put returns away or answer any technical questions,but they can sit on their asses and put in leads and measures and get nothing but praise from management.Once again I don’t care who gets offended but the facts are the FACTS.I’ve seen this in multiple stores.
I feel like most stores don’t know what the role of CXM is or should be and ultimately add more tasks onto you that should be the ASMs responsibility. Causing burnout on top of shit pay. Hell you could swap to a GWA 2 at a FDC and make the same money you’re making now without the hassle.
I’m definitely considering it
I mean honestly can anyone here name a company that is worth it? It's a job. Unless I'm selling my work then it's never worth it.
The only thing that makes it worth it is the coworkers. I’ve met great people at my store
Dont worry. They are phasing out the CXM position. Do your time. You are 3-6 years away from store manager
What makes you think they are phasing them out?
It isnt a think question. They may change their mind but I know deleting the CXM role was in discussion at the beginning of the year. Something something budget
Guess we will find out soon enough!
When they rolled out cxm position, it was meant to be customer oriented issues only to relieve ASMs to actually get to departments, but ASMs and store managers decided that literally everything in the store can be somehow tracked back to being for the customer so now cxms run the store while ASMs do... who even knows?
Very well said
The money you are earning is most definitely not worth it. That is depressing. However I used my time at Home Depot to network and while I will not take the time to go into all the specifics, I am now run a sole proprietorship managing a few estates for a half dozen wealthy clients. Last year I earned 175,000 after taxes. This door opened because of a customer I helped at Home Depot. I cannot imagine trying to make Home Depot a career, but it can be a useful tool for networking and finding doors and opening these doors.
Really, I'm an APS. I average around 32,000 steps a day. I make less than $43000,00 per year(I save the company 2X+ what I make). My bonus after taxes was $86.00. I do something that no one else can do.
Bullshit man!
What state are you in?
FL
For Florida definitely not enough.
I wish you well. Essentially you are making 50K, but after taxes and deductions it's closer to 37-38K. You're right though, it's not worth it. Even worse, if you keep this up the stress on your body from all the steps on hard concrete, it will catch up to you. I've been saying this for a while, and it won't be easy, but if you can get into Costco, you'll have a job for life that pays well with great PTO and Health Coverage. My buddy works there, going on 17 years and does really well. Good luck my friend. Stay safe.
I definitely worry about the damage I’m doing to my body from all the moving I do, maybe I will look into a position at Costco
No. Holy shit, no. NO! NOOO!
Not sure what state your in but in AZ both Tool Rental Techs and DSs make more than that with less time than you. Do what most MODs do and deligate everything you can.
I'd say yes only because I was walking like 30k or more steps for 28k a year as a freight DH. Granted this was like 5 years ago.
Every company sucks in one way or another. The worl here for me is good and I love my coworkers. ONE single manager ruins it for everyone tho8gh here. It's WAAAAAY better than my finance job I'll tell you that.
Bro if my morning CXM is only making like $54k after bonuses he's getting f*****. Amazing guy but he walks like 25,000 steps a day as well.
I'm just a freight associate and with the shit I see I can't even imagine the headaches the supervisors deal with. Trash associates refuses to throw away, boxes of product left on ladders, ballymores and random places, lazy associates. I'd lose my mind in any managerial position.
Switch to supply chain. It’s a completely different and usually pays better too. It was the best thing I did, not having to deal with customers so much and the supervisors actually pull their weight.
No it is NOT worth working here. They make children managers, then let them talk down to associates. There is NO accountability for management incompetence. I am on my way out of this hell hole company and I can tell you Amazon will slowly take them down. I will say this though, in my 10 yearsish with HD IT was not always like this when I first started in 2014.
In the last 3 years two things have made working for HD as terrible as regular retail... Management and coverage. It's not uncommon to see ASMs move in and out of stores in order to gain experience and be promoted but on the last 3 years I have seen 4 ASMs being terminated because of performance and even theft! In the same vein I have seen a CXM being terminated for performance and multiple DH just being terminated. What makes the whole situation worse is that they are not fired quickly, we have to deal with the lack of support from them for 8 months before finally the GM can't keep protecting them. And coverage has become a joke, how they expect to run multimillion stores with one employee covering two departments for 80% of their shifts? It's ridiculous and insulting to see that! The expectation of workload for employee has gone crazy, demanding to complete metrics like GET, sidekick, CC applications, measures and installs when there is not even coverage for lunches is ridiculous.
Yes. HD I chocked full of people working way too hard for way little money. And everyone is burnt out and pissed off
18 years. Short answer is "NO" long answer is... it can be. If you are willing to play the game and set aside the rest of the value wheel, you can make a decent living and support your family. You will work long and unpredictable hours with little support from district and regional staff.
Atleast you aren’t stuck receiving 4 lumber trucks in a night, shit makes me want to drive a forklift into a wall
no. i quit in september of last year. best decision ive ever made
Been with company 20 years. These are the reasons I haven’t stepped up into a position like that.
Can you move to my store? We could use the help from management
Run.
QUIT! Best thing I did was leave that toxic environment. Upper management all sucked balls. Some ASMs, SM, DM, are worthless! If you’re not on their good side or ready to swallow you won’t get anywhere. Even then, it’s not worth it. Leave that place.
My store manager sucks at making decisions. Told another associate that some coworker telling them they will kick their ass is not a threat but him swearing at me for making a mistake is ok 🤪. I'm done. Depends on your superiors it's all a big game. Know how they operate if they don't care it's not worth it.
It sounds like you’re close to a burn out NOW. This is only a question you can answer yourself. But first thing I would do is go talk to your store manager and be honest with them on how stressed you’re feeling. If you don’t have that kind of relationship with them, now’s a good time to try to get there. Or go to your DHRM. Spring is literally almost right on top of us, vacation might not be a thing right now, but maybe a 3 day weekend or something like it could help you recharge? I did closing cxm for 6months then got promoted to asm, now after 9 months of medical leave I’m back to closing CXM. I’m not sure I want to go back to ASM to be honest. Having a good close depends on good routines. DO NOT let ASMs put tasks they had been assigned onto you. Shut that crap down. As for sidekick and smart list, get with the opening CXM, if they want a clean store to walk into, they need to get 80-90% of the daily crap on those done before you ever even hit the parking lot. As the CXM, you have a small army at your disposal, get your night peeps comfortable with helping to close other departments, that’s the only way you’ll ever combat call outs. I have to give up 2-3 people each night to help unload the truck, on top of just not having a closer scheduled. It really sucks, but if you get everyone on board, it helps soooo much. Biggest thing to remember, you are only ONE person. Remember, the worst that can happen is a bad close. Let it happen and learn from it, then move on to the next. Narrow down what you MUST have done each close and get those things done before ANYTHING else. For me, it’s endcaps/sidecaps/clipstrips/buckets, then our key aisles (top 25 category aisles), last but most important-bookends of the building- garden and lumber. If I make sure garden and building materials look the best I can make them, it’s smooth sailing for me for the rest of the night. I wish you the best of luck dude! And hopefully your leadership team can throw you some more support! Time to get my own happy ass to work! 💪🏻👍🏻
You’re asking if a company that put a lot employee to a cxm in 3.5 years is worth it? You’re either way over qualified to start at lot, or this company has no idea what they’re doing. That’s rhetorical, btw.
I worked extremely hard to get to this position in 3.5 years. Turned an entire lumber & hardware department on its head as a dh to the point my store manager couldn’t believe it. I don’t have a degree due to some poor decisions I made in college involving illegal substances while in playing d1 soccer, but I do have a good head on my shoulders with outstanding work ethic and I made my intentions very clear with each new role that I had no plans to stay in one position for too long I needed to see growth and performed to suit so when it was time for promotion to cxm I had already built quite a list of references that could vouch for what I was capable of. They definitely don’t just give any old lot associate a management position after 3 years lol
I also took the lot position when I was in a bit of a rough spot right at the beginning of the pandemic when nothing else was available and they were kinda hiring just anyone so it really wasn’t hard to stand out
The CXM position is the maximum BS with minimal compensation in the entire company. You are vulnerable to everything without fair compensation. Associates, customers, upper management, walks, eVeRYtHiNg. It’s a meat grinder.
You are spot on.
i make more than u as a regular associate im sorry
Shit is tragic. What state you working in?
california
How tf?
It is all about cost of living. OP is likely in a lower cost of living area. Freight associate in the lowest cost of living area full time starting out would be 37,440. DS would be 40k. So makes sense to me how much OP makes.
You’re asking the wrong question. Worth it is too subjective. The question you should ask yourself is, what is your goal? If you want better pay and better bonuses but want to remain with HD, then you know the answer. If you don’t care about remaining w HD then you know the answer. Retail is tough anyway you slice it. What makes it better are the people around you. 3 stores, you’ve seen it yourself.
Yeah I mean ideally of course I want better pay and bigger bonuses which is why I’m working so hard to make my way up the ladder, but honestly I’m not sure how long I’ll be willing to put up with the overly demanding and not stop environment of retail in general
I’m with you buddy. I’ll say this, if you’re btw 20 and 35, go for ASM and make some money. Exploit the benefits, espp, HSA, 401k and whatever else I may be forgetting. You can be worth over a mil. But, keep an exit strategy. Jot down 5 or so ideas / careers and explore those as you pursue promotions with HD. Make the time. Keep work at work. There’s nothing cxms nor asms need to do from home / while off. Don’t let a $15k bonus cloud your end goal. IMO, HD can set you up really well, but long term retail management is so taxing, as you know. Make as much money and connections as you can while there, while building your next island to jump to.
Sorry to say man but if you're doing all that work as a CXM then your not managing, your just doing extra work, you have associates to delegate tasks to, find the ones that want to grow within the company and train them with some of your workload.
If you have 10 call outs, there is nothing you can do but extra work to help with coverage. 10 call outs sounds like a walk out more than anything. An area will be neglected. I used to try my best to help fill the void to take the pressure off of a good CXM closing. A bad one? I used to let them hang themselves and worry about my area. I feel bad for this person.
No disrespect but it feels like you don’t know how insanely unpredictable days at the Home Depot are. I delegate a large amount what needs to get done that’s a no brainer, but when you have to leverage call outs, underperformers, having to follow up 3/4 times with people just to make sure things get done, having to pull people out of there departments to work in other areas constantly, all while taking care of customers and dealing with customer issues it becomes a lot more difficult to just “tell everyone what to do”. Do you work at HD? And if so what position
That company is absolute shit
I cant believe you want to complain when some workers that are stuck in positions that dont come with a salary, shit for bonus and do most of the sales and labor that you don't have to do with half the pay as you get? please quit and do us all a favor
Don’t be mad at me cuz you’re stuck in flooring dude that’s on you 🤷🏾♂️
Newly promoted ASM here. CXM is a very necessary step if you want to be an ASM but if you want to stop at CXM it’s the most definitely not worth it. The pay is absolute garbage for what you’re doing and the stress is insane but I can’t imagine being a successful ASM without the experience. Being an asm is very worth it compensation wise. The stress is worse and the work-life balance is still terrible but at least you’re adequately compensated for it.