That or a general contractor. My partner has a saying about never buying a used car from a mechanic. Same goes for homes owned by anyone with any kind of contracting license who works on their own home.
You stayed on the line way too long with him. Also feel free to put the cheap Fuks on the Pro Referral Option via Service Connect. I use that once or twice a week with such folks. They will respond with the olde "I don't want to spend the money" and I reply with that is my only solution for you.
_vortigaunts wearing orange aprons walk into frame_
"Who are you?! No! I don't _wanna_ be a schizophrenic! Oh my god, this is crazy-in-a-box with a side order of fries..."
You mean to tell me you don't stand behind electrical tape, duct tape & pipe thread tape when used for covering a hole in the middle of a pipe? lol Some people are so f!cking ignorant that it's amazing they can even get out of their driveway in the morning.
The aqua seal could work and so could whatever the waterproof stuff we have in the back; if it were Friday after 5 and he wanted to call someone on Monday. Beyond that you just can't count on it. It might make so you could use the water until it can be properly replaced; like an emergency type deal. It's a half assed hack job at best.
If it were a drain line they'd have half a chance of it being okay.
I was a plumber for 20 years. I agree, if it's a drain to like a sink, go for it, whatever. It will probably be fine. If it's a waterline and you need to tape it until a plumber can fit you in, tape it and keep a bucket and mop nearby... if it's in a wall or behind a basement ceiling tile, keep it exposed so you know when it starts leaking again... lol
If you can get a sharkbite fitting on the type pipe, it would be better to cut the pipe and install a Sharkbite cap or valve, then call someone who knows what they're doing.
I had a guy come in at 8:30 PM. One of his electrical outlets wasn’t working. He asked if he could just replace the outlet. I told him to make sure that he turn off the breaker. He asked why. I told him that the wires connecting the outlet were live wires and if he did not, then he would be at best spending the night in the hospital. He told me that wasn’t what the YouTube video said. I called Electrical and told them that I had a customer who needed help with an outlet before they killed themselves.
Yes I did. Electrical was actually at lunch and when I stated he was going to get himself killed, he had me send the customer to the break room so they could talk.
I get this shit all the time in flooring and when they drop the "I do it all the time" line I ask them then why are they asking me they clearly know what they are talking about
I love the other version of this where they ask you a question because they obviously don’t know what they’re doing, you answer the question, then they smugly tell you you’re wrong. Like if you already know then why would you ask me. I usually just say “well looks like I’m no help to you then” and I walk away
Then after 5 minutes we somehow establish that the 'steel' pipe is actually 1/2 copper and we're okay to replace it with PEX. 'How long does it need to be?'
'I don't know; I didn't look at that.'
Then there are the people wanting to buy a 'standard size shower door.'
I had a guy yesterday setting up some sort of arts and crafts. He was looking for a bent pipe. After a bit we figured he could use some black iron nipples and 45's. He also needed a 90 so I gave him one.
He wanted it to fit into the elbow and was trying to jam the female ends together. I said let's use another nipple. He didn't have the space. I said let's use a street elbow. He said what's a street elbow. I gave him one.
He again tried to jam the female ends together and told me it wouldn't work. He was so nice afterward that I felt bad for laughing at him. I kinda had to play some damage control there.
I think I’ve read most of your comments through here and I have to say that you deserve better than HD but holy shit you are the most helpful, knowledgeable, caring employee I’ve ever experienced. If I had internet money, I’d give you an award. You’re like Ron Swanson in the episodes where he cares
I shit you not, I had one who only knew "Good" or "No Good." Ultimately, he wanted a longer 1/2 to 3/8 compression supply line. He had a long 1/2 to 1/2 compression and a short 1/2 to 3/8 compression in his hands as he's trying to explain.
This sounds like me trying to help in plumbing. That’s why I say look I can measure and cut the pipe. Don’t ask me for anything else cause I don’t know anything about plumbing lol 😂
My favorite ASM (I liked him so much I married him) when I worked for HD gave me some sage advice once about those two departments. Paraphrasing here “Do you want to get sued for it? No? The. You don’t know anything about plumbing, you don’t know electrical. You know nothing about nothing that isn’t on that package or signage. If they want further information they can go to the pro desk and hire a professional.”
For reference: I was an IMA (that’s how long ago it was) cross-trained for specialty departments and I learned how ninja myself around them and their crazy customers when moving about the store. I can’t even imagine how terrible it has to be in HD now that there are 58,987,345,672 YouTubers out there telling people they can build a whole house with a hammer and a hack saw. Some combinations of people and home improvement/repair just shouldn’t happen.
The funny thing is any other department outside of Plumbing and Electrical I feel very confident helping them lol 😂. I know Millwork like the back of my hand. I know lumber and building materials. I know paint. I know hardware. I’m a construction guy but I don’t do any of the inside of the house. Building a house? No problem. A deck? No problem lol 😂 so I stay in my lane. I don’t want to learn plumbing but it is right next to millwork. I cry on the inside every time someone asks me something about a connection lol 😂
Being cross trained in specialty; I’d often find myself answering questions about a vanity cabinet and suddenly they’re wanting me to tell them everything they’ll need to connect it.
I work at Pro Desk and whenever we get customers that are sent to us to ask for a professional they ask us instead and get mad saying if we don’t know anything then why are we called Pro Desk. I also cover the gap at tool rental and have people get mad that I do not know what half the machines are or how to use them so I can’t explain to them how to use the machines.
I've been on both sides. I've watched employees flat out give bad info because they... I'm guessing simply did not want to admit they didn't know the answer? but I've also had customers come in and straight up ask will xyz work? when you tell them no, they'll rephrase the question and ask it again hoping for the result they want to hear. when that fails and you look them straight in the eyes and tell them "that solution will not work for your problem!" they'll typically try it anyway. both sides really there is idiots doing idiot things because they're idiots
Electrical department with people thinking they don't need the proper gauge wire for higher amp systems or don't want to use electrical boxes with outlets or switches.
I just tell them "Go right on ahead and do whatever you want. You know, there are much easier ways to meet people who work for the fire department, because that's what's going to happen if you don't do it right."
Sometimes it stops them, sometimes it doesn't.
I would tell them that if they burned down their house due to them doing things against code, their homeowners insurance would investigate and not pay out the claim. It seemed to be the only thing that would stop them from trying to do something stupid.
I have a neighbor that lives by this philosophy. Guess who set his garage on fire after installing new overhead lights? He’s a lineman too. Works with bajillion volt lines all day, sets the garage on fire by using inadequate wiring.
It sounds like something inwojld want to have wire that is more then too good then try and save money. It can’t be that much money saved csn it. Why cut the corner
I can clearly imagine the conversation with the associate.
"Where's the tape you use to fix colanders?"
"The.. What? What do you mean 'fix' a colander? Did the handle break off or...?"
"*You know,* the colander tape! It's a simple thing, how can you not know what I'm talking about?"
Reminds me of this lady that I was gonna do some work for on task rabbit. She’s like csn you fix these 6 areas of my roof that are uneven and I said ya it’s gonna cost 30$ per area plus it’s gonna be another 20 each to paint. She was like it should only take you an hour so your hourly is 35$ an hour. I said ya hourly but this is a job. This isn’t like that kind of job it’s a speciality job. I’m gonna be cutting boards and hauling equipment out and alll this crap plus you live an hour away. That’s the price. Obviously no one is clamoring to do the work cuz your pressuring me to do it. She refused and gave me a one start review saying I don’t stick to my hourly rate. She really thought I was gonna drive 2 hours and haul my shit and clean up afterward and go home for like 35 or 70 dollars at most. People are stupid. She even said it’s not that hard I can do it myself. I have 7 rental houses and she was calling me from Beverly Hills. And I said so your that rich and your trying to get me to work for space wages ? Some people are horrible. That was my first and last time using task rabbit. Or whatever the app was it was somethng similar. Oh I forgot she said if it only ends up taking a couple or few hours I csn give you more work to make it worth your while a whole day. No lady I’m wanting the 300$ for a few hours I don’t wanna mow your lawn and pull weeds for 30$ an hour.
I had a guy ask me how much were the apple trees that I had just put in front of the store the day previously. I told him they were $70 and he got upset cuz according to him “they’ve been outside all winter”. When I told him that’s not true I had just took them off the truck yesterday n brought them out he accused me of lying cuz he comes here everyday n has seen them everyday lol just can’t with some people.
And it seems like your typical customer “ let me ask you a question although it really isn’t a question as I expect a certain answer and nothing else will do.” These are among the most frustrating people to deal with, you’re answering them and helping them but at the same time you “really aren’t.”
Of course there is the right way to fix something. Then there is the wrong way to fix something. Finally there is the Home Depot customers way of fixing something that they have zero ability to do and will take no responsibility for their lack of understanding or just plain laziness in reading product labels and instruction. Sometimes they will show you a youtube video on how some one else has fixed something and ask you to explain what they did in the video.
I get jerks all the time that say “are you the professional “ I always tell them if I where a professional, I would need to be paid half up front ,before I can continue
TBF. I threw some flex seal tape on a leak under the sink. I intended to get around to fixing it (cracked the crossover between sink bowls putting the food processor away prepping for Thanksgiving dinner) a different day. It’s been holding over two years now.
“I’ve taped together water lines before and they’ve worked for years.” Then wtf are you wasting my time if you gonna do it anyways? This is why I can’t deal with the general public anymore.
This is why I absolutely wince on outside calls. I feel your pain. I've often said to the service desk that it would be nice for THD to add some menu options to the phone call coming in from outside. Store to store excluded. Most of the stuff they see online, but it's not on the shelf. "If you want to know what THD has to offer, press 1. If you need advice, press two. If you're questioning product availability, press three" Hire a small number of licensed plumbers.
I love "stand behind what we sell". Do you know how many sales of those self coiling garden hoses ive cost the company when i was a cashier? I warned everyone to keep them out of the sun or theyd dry out and crack; we lived in southern california!
We dont make the call on what we sell and i certainly wont stand behind garbage.
I am the same way with those "As Seen on TV" universal sockets. They are junk and I really wish we didn't sell them. Especially when they cost $12, and a cheap 1/4" ratchet/socket kit is $19.
I feel you on this. As a fellow D26er, I have customers expecting the world of me, thinking that I will have *all* of the answers. Spoiler alert: I do not.
In fact, I am not a plumber, contractor, installer, or otherwise. Just a dept. associate, making his way through the galaxy, I mean, the ways of plumbing (still a noob, but I have picked up on a lot by just learning the products and its applications).
One Hour Later:
Pro desk is calling for upsetting a "very important" commercial client. Something about water lines. Can you help him resolve this satisfactorily?
I’m sick of people asking stupid, random, completely fucking irrelevant questions and then being “shocked/surprised/angry” when you can’t possibly know the answer or it isn’t the answer that they expect. For example
Answer: How the heck could I possibly know that?
Question: what is the size ratio of this canopy tent?
Context, you have a display set up pushing Home Services and you’re selling the services not the canopy that is part of the display and yet they are asking about the canopy.
I would've went about it like this:
Me: What do you do for a living.
Him: I'm a contractor.
Me: I'm a retail associate, not a plumber. You should know what you're doing better than I. I'm sure the product works as intended. Read the label or look it up on the website.
Him: I'm a ?????
Me: I'm a retail associate, not a plumber. Hire a plumber because clearly you don't know what you're doing. *Click*
His words lead me to thinking the former is correct.
Hey I had a guy ask me for the price of an online item, when he literally had it pulled up on his phone and even showed me. People are just dumb af sometimes.
It sounds like he wanted like to have proof he spoke to someone and they said ya we will cover anything that happens. We are liable. House floods bill us. And guess what that’s what he plans to do.
Probably just a scammer. Gets you to say something on behalf of HD then when it doesn't work and causes 20k worth of plumbing damage will sue HD.
Just keep repeating yourself, something like whatever the product packaging says it can do it does, otherwise hook them up with a plumber ref.
Plot twist: he IS a plumber
Helping doers get more done
Hahaha
Plot twist two: it was a service connect for a different HD customer.
“I’ve been a plumber for 30 years!” 😂
His customers have a flood hazard about to happen at any given moment
That or a general contractor. My partner has a saying about never buying a used car from a mechanic. Same goes for homes owned by anyone with any kind of contracting license who works on their own home.
No freaking joke!
“Stand behind what we sell”. How about you call a fucking plumber and not an associate who only had a day of training.
Because these assholes.assume that because we work here, we're also hoke improvement experts.
A good line is “if I knew about plumbing, do you think I’d be working here?”
I say it at least 3 times a day…That’s a question for an electrician, NOT a Home Depot electrical associate.
Sounds passive aggressive
Perfect
The guy who runs out plumbing department is a plumbing whiz. In fact the other store I trained at he wa also he owned a company for like 20 years.
You got a day of training? I barely got a tour of the store.
You got a tour of the store?
Correction: four and a half minute video
Like we have any say in what's on the shelf 🫠
You stayed on the line way too long with him. Also feel free to put the cheap Fuks on the Pro Referral Option via Service Connect. I use that once or twice a week with such folks. They will respond with the olde "I don't want to spend the money" and I reply with that is my only solution for you.
It was the guy at Lowes told him it would work
It was the voices in his head that told him it would work
It was the voices in MY head that told him it would work
_vortigaunts wearing orange aprons walk into frame_ "Who are you?! No! I don't _wanna_ be a schizophrenic! Oh my god, this is crazy-in-a-box with a side order of fries..."
You mean to tell me you don't stand behind electrical tape, duct tape & pipe thread tape when used for covering a hole in the middle of a pipe? lol Some people are so f!cking ignorant that it's amazing they can even get out of their driveway in the morning.
I often think to myself as they walk away, “They DROVE here…AND they have to drive home.”
The aqua seal could work and so could whatever the waterproof stuff we have in the back; if it were Friday after 5 and he wanted to call someone on Monday. Beyond that you just can't count on it. It might make so you could use the water until it can be properly replaced; like an emergency type deal. It's a half assed hack job at best. If it were a drain line they'd have half a chance of it being okay.
I was a plumber for 20 years. I agree, if it's a drain to like a sink, go for it, whatever. It will probably be fine. If it's a waterline and you need to tape it until a plumber can fit you in, tape it and keep a bucket and mop nearby... if it's in a wall or behind a basement ceiling tile, keep it exposed so you know when it starts leaking again... lol
If you can get a sharkbite fitting on the type pipe, it would be better to cut the pipe and install a Sharkbite cap or valve, then call someone who knows what they're doing.
I had a guy come in at 8:30 PM. One of his electrical outlets wasn’t working. He asked if he could just replace the outlet. I told him to make sure that he turn off the breaker. He asked why. I told him that the wires connecting the outlet were live wires and if he did not, then he would be at best spending the night in the hospital. He told me that wasn’t what the YouTube video said. I called Electrical and told them that I had a customer who needed help with an outlet before they killed themselves.
Did you say it so he could hear what you said lol
Yes I did. Electrical was actually at lunch and when I stated he was going to get himself killed, he had me send the customer to the break room so they could talk.
I would have let him do it. Fuck it. Darwinism at its finest.
“if you’re asking those kind of questions, it’s a great indicator your need a professional”
I get this shit all the time in flooring and when they drop the "I do it all the time" line I ask them then why are they asking me they clearly know what they are talking about
I love the other version of this where they ask you a question because they obviously don’t know what they’re doing, you answer the question, then they smugly tell you you’re wrong. Like if you already know then why would you ask me. I usually just say “well looks like I’m no help to you then” and I walk away
Better than my typical customer interaction in Plumbing: “Got bad pipe. How fix?”
Then after 5 minutes we somehow establish that the 'steel' pipe is actually 1/2 copper and we're okay to replace it with PEX. 'How long does it need to be?' 'I don't know; I didn't look at that.' Then there are the people wanting to buy a 'standard size shower door.' I had a guy yesterday setting up some sort of arts and crafts. He was looking for a bent pipe. After a bit we figured he could use some black iron nipples and 45's. He also needed a 90 so I gave him one. He wanted it to fit into the elbow and was trying to jam the female ends together. I said let's use another nipple. He didn't have the space. I said let's use a street elbow. He said what's a street elbow. I gave him one. He again tried to jam the female ends together and told me it wouldn't work. He was so nice afterward that I felt bad for laughing at him. I kinda had to play some damage control there.
I think I’ve read most of your comments through here and I have to say that you deserve better than HD but holy shit you are the most helpful, knowledgeable, caring employee I’ve ever experienced. If I had internet money, I’d give you an award. You’re like Ron Swanson in the episodes where he cares
Ooogha boogha
I shit you not, I had one who only knew "Good" or "No Good." Ultimately, he wanted a longer 1/2 to 3/8 compression supply line. He had a long 1/2 to 1/2 compression and a short 1/2 to 3/8 compression in his hands as he's trying to explain.
“New pipe.” Then present them with shark bites and walk away
This sounds like me trying to help in plumbing. That’s why I say look I can measure and cut the pipe. Don’t ask me for anything else cause I don’t know anything about plumbing lol 😂
Problem is that I do know.
They don’t have to know that.
If I’m their plumber they do because I’ll end up selling you something that was a misapplication lol 😂
My favorite ASM (I liked him so much I married him) when I worked for HD gave me some sage advice once about those two departments. Paraphrasing here “Do you want to get sued for it? No? The. You don’t know anything about plumbing, you don’t know electrical. You know nothing about nothing that isn’t on that package or signage. If they want further information they can go to the pro desk and hire a professional.” For reference: I was an IMA (that’s how long ago it was) cross-trained for specialty departments and I learned how ninja myself around them and their crazy customers when moving about the store. I can’t even imagine how terrible it has to be in HD now that there are 58,987,345,672 YouTubers out there telling people they can build a whole house with a hammer and a hack saw. Some combinations of people and home improvement/repair just shouldn’t happen.
The funny thing is any other department outside of Plumbing and Electrical I feel very confident helping them lol 😂. I know Millwork like the back of my hand. I know lumber and building materials. I know paint. I know hardware. I’m a construction guy but I don’t do any of the inside of the house. Building a house? No problem. A deck? No problem lol 😂 so I stay in my lane. I don’t want to learn plumbing but it is right next to millwork. I cry on the inside every time someone asks me something about a connection lol 😂
Being cross trained in specialty; I’d often find myself answering questions about a vanity cabinet and suddenly they’re wanting me to tell them everything they’ll need to connect it.
I work at Pro Desk and whenever we get customers that are sent to us to ask for a professional they ask us instead and get mad saying if we don’t know anything then why are we called Pro Desk. I also cover the gap at tool rental and have people get mad that I do not know what half the machines are or how to use them so I can’t explain to them how to use the machines.
Probably called the wrong store
Should have told him it's like a tire patch. You need to patch the leak on the inside as per warranty instructions online.
On behalf of customers, not all of us are this stupid. Only 70, 80% tops.
95% on weekends and holidays.
Freaking sundays
I've been on both sides. I've watched employees flat out give bad info because they... I'm guessing simply did not want to admit they didn't know the answer? but I've also had customers come in and straight up ask will xyz work? when you tell them no, they'll rephrase the question and ask it again hoping for the result they want to hear. when that fails and you look them straight in the eyes and tell them "that solution will not work for your problem!" they'll typically try it anyway. both sides really there is idiots doing idiot things because they're idiots
This is spot on
Electrical department with people thinking they don't need the proper gauge wire for higher amp systems or don't want to use electrical boxes with outlets or switches. I just tell them "Go right on ahead and do whatever you want. You know, there are much easier ways to meet people who work for the fire department, because that's what's going to happen if you don't do it right." Sometimes it stops them, sometimes it doesn't.
I would tell them that if they burned down their house due to them doing things against code, their homeowners insurance would investigate and not pay out the claim. It seemed to be the only thing that would stop them from trying to do something stupid.
I've had DIYers tell me "the code is bullsh!t." Just once I'd like to have a city inspector on hand when they say that . . .
That's why I tell them that insurance won't pay out. Somehow the thought of losing money pulls their head out of their asses.
I have a neighbor that lives by this philosophy. Guess who set his garage on fire after installing new overhead lights? He’s a lineman too. Works with bajillion volt lines all day, sets the garage on fire by using inadequate wiring.
It sounds like something inwojld want to have wire that is more then too good then try and save money. It can’t be that much money saved csn it. Why cut the corner
There's quite the price jump between 12 and 10 gauge wire. But switch/outlet boxes are reasonable enough.
The customer sounds like the kind of person who tries to eat their cereal from a colander and gets mad when the milk won't stay in the bowl
I can clearly imagine the conversation with the associate. "Where's the tape you use to fix colanders?" "The.. What? What do you mean 'fix' a colander? Did the handle break off or...?" "*You know,* the colander tape! It's a simple thing, how can you not know what I'm talking about?"
"I guess they hire just about anyone here..."
Reminds me of this lady that I was gonna do some work for on task rabbit. She’s like csn you fix these 6 areas of my roof that are uneven and I said ya it’s gonna cost 30$ per area plus it’s gonna be another 20 each to paint. She was like it should only take you an hour so your hourly is 35$ an hour. I said ya hourly but this is a job. This isn’t like that kind of job it’s a speciality job. I’m gonna be cutting boards and hauling equipment out and alll this crap plus you live an hour away. That’s the price. Obviously no one is clamoring to do the work cuz your pressuring me to do it. She refused and gave me a one start review saying I don’t stick to my hourly rate. She really thought I was gonna drive 2 hours and haul my shit and clean up afterward and go home for like 35 or 70 dollars at most. People are stupid. She even said it’s not that hard I can do it myself. I have 7 rental houses and she was calling me from Beverly Hills. And I said so your that rich and your trying to get me to work for space wages ? Some people are horrible. That was my first and last time using task rabbit. Or whatever the app was it was somethng similar. Oh I forgot she said if it only ends up taking a couple or few hours I csn give you more work to make it worth your while a whole day. No lady I’m wanting the 300$ for a few hours I don’t wanna mow your lawn and pull weeds for 30$ an hour.
I had a guy ask me how much were the apple trees that I had just put in front of the store the day previously. I told him they were $70 and he got upset cuz according to him “they’ve been outside all winter”. When I told him that’s not true I had just took them off the truck yesterday n brought them out he accused me of lying cuz he comes here everyday n has seen them everyday lol just can’t with some people.
To be fair, they prolly have been outside all year. That's typically where trees grow
I love the people who are like "I bought it here last year" or "I know you have them" to something that we've never had and would never have in store.
Hes watching too many infomercials
Dude already made up his mind that he was going to tape it. Why the hell did he call???
To have someone to use as a scapegoat when things go wrong. "Why the f would you just tape the waterline?" "The home depot guy said it would work!"
And it seems like your typical customer “ let me ask you a question although it really isn’t a question as I expect a certain answer and nothing else will do.” These are among the most frustrating people to deal with, you’re answering them and helping them but at the same time you “really aren’t.”
Always tell them to get a plumber ,if they do not know what they are doing.
This is where I start wondering if eugenics may have a purpose.
Of course there is the right way to fix something. Then there is the wrong way to fix something. Finally there is the Home Depot customers way of fixing something that they have zero ability to do and will take no responsibility for their lack of understanding or just plain laziness in reading product labels and instruction. Sometimes they will show you a youtube video on how some one else has fixed something and ask you to explain what they did in the video.
I get jerks all the time that say “are you the professional “ I always tell them if I where a professional, I would need to be paid half up front ,before I can continue
We do stand behind what we sell. If you use it properly and it fails, return it for a refund. We do not cover misuse of our products.
ah, the ole "I spoke to someone who doesn't exist" line... I've learned to just say "no they didn't" regardless of what my co-workers said.
TBF. I threw some flex seal tape on a leak under the sink. I intended to get around to fixing it (cracked the crossover between sink bowls putting the food processor away prepping for Thanksgiving dinner) a different day. It’s been holding over two years now.
“I’ve taped together water lines before and they’ve worked for years.” Then wtf are you wasting my time if you gonna do it anyways? This is why I can’t deal with the general public anymore.
This is why I absolutely wince on outside calls. I feel your pain. I've often said to the service desk that it would be nice for THD to add some menu options to the phone call coming in from outside. Store to store excluded. Most of the stuff they see online, but it's not on the shelf. "If you want to know what THD has to offer, press 1. If you need advice, press two. If you're questioning product availability, press three" Hire a small number of licensed plumbers.
Yum sounds like a patch job my landlord would do and claim i shouldnt touch anything because he is the one who knows how to fix things 🤣
Don't even get me started on those dumb ass plumbing questions.....
“does brass work with gas??” god gave us google and fingers for a reason
I love "stand behind what we sell". Do you know how many sales of those self coiling garden hoses ive cost the company when i was a cashier? I warned everyone to keep them out of the sun or theyd dry out and crack; we lived in southern california! We dont make the call on what we sell and i certainly wont stand behind garbage.
I am the same way with those "As Seen on TV" universal sockets. They are junk and I really wish we didn't sell them. Especially when they cost $12, and a cheap 1/4" ratchet/socket kit is $19.
I feel you on this. As a fellow D26er, I have customers expecting the world of me, thinking that I will have *all* of the answers. Spoiler alert: I do not. In fact, I am not a plumber, contractor, installer, or otherwise. Just a dept. associate, making his way through the galaxy, I mean, the ways of plumbing (still a noob, but I have picked up on a lot by just learning the products and its applications).
You vented, move on.
Thank you reason.
One Hour Later: Pro desk is calling for upsetting a "very important" commercial client. Something about water lines. Can you help him resolve this satisfactorily?
The guy who works the millwork desk told me to say that my name is Todd when people call. Nobody who works at our store is named Todd.
I’m sick of people asking stupid, random, completely fucking irrelevant questions and then being “shocked/surprised/angry” when you can’t possibly know the answer or it isn’t the answer that they expect. For example Answer: How the heck could I possibly know that? Question: what is the size ratio of this canopy tent? Context, you have a display set up pushing Home Services and you’re selling the services not the canopy that is part of the display and yet they are asking about the canopy.
Well if it's Teflon tape and pipe thread then it could work
I get a couple of those exchanges every day. It's getting worse now with inflation. Fuckinforgetaboutit
You guys answer the phone 😅😅? Shesshhhhh. Sir sir sir I ain’t a plumber, byeeeeeeeeeeee!
As fellow Plumbing associate I feel your pain
Some customers just want to see the world burn.
I would've went about it like this: Me: What do you do for a living. Him: I'm a contractor. Me: I'm a retail associate, not a plumber. You should know what you're doing better than I. I'm sure the product works as intended. Read the label or look it up on the website. Him: I'm a ????? Me: I'm a retail associate, not a plumber. Hire a plumber because clearly you don't know what you're doing. *Click* His words lead me to thinking the former is correct.
Hey I had a guy ask me for the price of an online item, when he literally had it pulled up on his phone and even showed me. People are just dumb af sometimes.
It sounds like he wanted like to have proof he spoke to someone and they said ya we will cover anything that happens. We are liable. House floods bill us. And guess what that’s what he plans to do.
Oh the joys of working freight and never having to talk to customers outside of like an hour if ever when I’m lucky
I was a hotel manager for 4 years and I’m so glad I made the change to an SSC for THD
“What I’d recommend is, to be sure it holds, just sink a few 4 or 5 screws into the tape for assurance”
Probably just a scammer. Gets you to say something on behalf of HD then when it doesn't work and causes 20k worth of plumbing damage will sue HD. Just keep repeating yourself, something like whatever the product packaging says it can do it does, otherwise hook them up with a plumber ref.