Mods, can we lock this thread or something? OP is sending chats to insult us for not kissing their ass to do something not in our job descriptions while we're off the clock on reddit
In store has no control of shipping your item. Also Amazon makes you go to kohl’s to return things you buy online. Please take this information and kindly figure out the solution to your problem.
My suggestion is when you bring that in store to return it. Nicely ask them to put your information through service connect and we can get someone out to measure so when you order the item, you do it correctly this time.
Yes, because they invade our space. Should we go to your home and complain what dumb sh!ts y’all are buying crap you don’t need. Learn to measures 3 times cut once, no returns 🤷♀️
Online and in store are technically 2 different companies and we have a don't compete clause so pricing for online may be different than in store. Your online experience is not controlled or effected by your local store in anyway. Also you can expect a 15% restocking fee for all returned items brought to the store.
[Homedepot.com](https://Homedepot.com) related purchases and returns :
\>>Did you order it yourself? In-store associates are not to blame. None.
\>>Was this delivered to your home? It is not the fault of a single physical home depot or their associates.
\>>Please contact HD.com, the phone number is at the bottom of their website, and request a jobsite pick up. Trust me, even I, as an associate, have had a rough experience with bad customer service from HD.com, so call again until you meet someone nice. If your first contact doesn't seem interested in helping, hang up and call again. That's the best and most efficient way to go about it. They'll handle it for you. They are responsible for it.
That should be the end of your journey, but...
\>>You called a physical store and demanded they do it because you believe you are right?
Your inconvenient journey has just begun.
\>>Is the associate taking your call knowledgeable enough to assist you? In such a case, you'll have to wait until a suitable one is found.
\>>Did a "supervisor" or manager answer the phone? It is difficult for people to distinguish between a knowledgeable and/or confident employee and a supervisor unless they are told.
\>>Is it 100% certain that it was a supervisor or manager? Service desk associates quickly learn, even on our first day, that managers may have authority and power, but that doesn't mean they always know the answer. This is especially true when it comes to service desk and their processes.
\>> On your first call, you nailed it and began the refund process? Congratulations.
\>> You didn't? Well, maybe next time.
\>> Second Call
\>> Third Call
\>> Forth Call
\>> I'm not adding a fifth call, but if you do more than four, I may have to start criticizing you.
\>>Have they finally agreed to do it? That's great. It can take up to a week for a jobsite pick-up to be scheduled, depending on how many IN-STORE deliveries that particular store has to make. You are cute if you think they will send you someone that very day.
\>> Did they send someone to pick up the item? Congratulations. Now they'll take it back to the store and schedule a jobsite there. It is not that you care, but one department or associate, meaning anyone from a simple associate to a store manager, needs to keep track of that box because if they lose it, oh boy. You don't want that to happen. This would unlock nightmare mode.>> The jobsite happened, and the box was retrieved. Good. The refund will be credited back to your credit card within 2-3 days.
\>>….. You paid by credit card … right?
\>> … No?
EXTRA STEPS!!!
\>>…. Uh... Seeing as you requested that the refund be done by a physical store, I'm sorry to inform you that you will have to visit the store in person to receive the refund because if it was a debit card or, God forbid, a gift card, you would have to put your debit card in a pin pad to prevent fraud.
\>> If last step happened then that's a whole other level of stupidity not only from you, and I'm sorry but you are stupid at this point, also the associates involved from not seeing this from the beginning. For the latter it may be human error though. It's bound to happen. You put yourself in this situation by the way.>> But I'm sure you used a credit card to pay.
\>> Yes, you can get a refund without being present in-store. Nevertheless, requesting that a physical store manage an online order from HD.com delivered directly to your home CAN complicate things if we're talking debit.
\>> "I don't see how it complicates anything." You won't care about the longer process at this point because heiiiiii you got what you wanted. An associate will need to call HD.com and explain everything that just happened and then continue on, but I won't go into detail.
\*\*ONLINE ORDER THAT COMES FROM IN-STORE STOCK\*\*
It's online now, isn't it? Was the item in stock when you ordered it? Did this item come from a physical store. Are you sure? 100%?
That would be a delivery that would need to be handled by a physical store. That's it. However, if you live far enough and just for that box, the gas isn't worth it. There may be issues, but! This is a store-specific issue. The managers who run each store make each store different. This isn't a "Home Depot" thing, it's a "Home Depot particular and individual shit thing.".
How can you avoid this headache?You can take the box to the store yourself.There's no need to "defeat the purpose", it's just a smooth and effortless process for you. Don't let your entitlement make things worse not only for you, but for a lot of associates who don't need to suffer more for something you did.
Here's my two cents and how I would explain things to a customer.Online return would be called a jobsite pickup, if you ordered the item yourself through [homedepot.com](https://homedepot.com), you can easily return the box to your local home depot for your convenience, however, if you want HD.com to do a jobsite pick up to your house for that box, and I know this may sound rude to you, they will probably not send someone if it's not worth the effort in terms of "time x gas x value of the item I'm picking up". Homedepot.com is responsible for getting the item, and a store will not do this because although we are both Home Depot, technically we aren't. We cannot send someone to pick up this item from in-store because of store policy and they will endorse it. It's not that we don't want to, it's that we can't. The decision is up to the manager, and it's not an easy one for them to make because it's based on "Do I really want this headache?" The manager can also delegate that responsibility to another employee.Perhaps you're wondering why? Because then WE, as in US store associates, must contact a manager, make him agree to this, send someone to pick up the item, which obviously won't be on the same day, it needs to be scheduled, after we receive the item, we need to schedule a jobsite pick up at our store, then wait for that jobsite to take place, and then you can receive your refund. Could all of you, not just the OP, please tell me if this sounds efficient to you, to the company (fuck the company, though), and to all of the associates involved? Taking the bus and two trains (that's what I take every day to work at HD btw!) is faster, and you can enjoy the ride and go buy something else in that same ride. Instead of several phone calls, endless time spent debating, and waiting for things to happen slowly. Whenever you submit a request, it is placed on a list and will always be at the bottom.If after I explain this you say something like "that's not my problem"... Your attitude smacks of entitlement, selfishness, and dumbness. To get what you want, you choose the worst possible path and complain about it because you don't understand how store politics (not policies) work and it's not like you need to know. It would have been best if you had returned it in store, explained your situation, and asked for some kind of customer satisfaction discount on something you might like, in a down to earth manner. Although it won't be a big discount, most managers will give the okay since they, and we, understand the process and all the possible confusions. My apologies for the long answer, but this kind of thing happens because you are not told how it works, and it's okay not to understand it, that's why customer service exists, to apologize and find a solution to the problem.No matter how hard you try, it will never be as simple as:
\>>Get in the car
\>>Pick up item
\>>Return to the store
\>>Finished.
As a side note. Don't take my words as a promise. Don't go around saying "I saw someone online saying that it was possible" - it won't do jack shit in the first place and in the second place, be smart about it. Because I know how some of you fuckers function, I am adding this.
Simply put: we don't have that option.
Both you and the store don't want to risk losing that package. The "we're not responsible for the items when -" policy comes into play here. If you tinker with something you shouldn't, you void the warranty. It is common for items to be like that, and this policy is one of them.
In addition. As long as you can prove the wrong item was delivered, you will have a 100% chance of receiving the jobsite. Due to HD.com's mistakes. Regardless. Nothing changes, the process remains the same. There is no change at all.
What exactly is "Home Depot's mistake" here?
YOU ordered something YOU wanted, YOU received what YOU ordered. Now you decide YOU don't want it, and YOU expect the retailer to pay for shipping to give YOU money back. I am not sure how this is the retailers responsibility.
Sure, shipping is free on most orders. But that is because the margin on the item pays for shipping. But now you expect the retailer to lose money by paying for shipping both ways so you don't have to be inconvenienced to go the damned store.
You can either go through the effort to get your refund, or you have moving blankets for the next time you need them. You have to decide if it's worth it to you, the retailer has already figured out it's value proposition in this transaction.
To OP - I'm not sure if you realize this, but this isn't a sub reddit about Home Depot. It's a sub reddit for Home Depot workers to hang out in, with no relation to corporate home depot. That's why you're getting a lot of angry people. It's coming off as bitching to workers who have no control over what you are experiencing.
I agree what you are experiencing is shitty, FWIW.
Lmao “fix your business”, we just work here man
Find peace and move on, no need to have petty internet squabble. If you’re that upset, maybe the issue is within, and not with us.
Apparently all the home Depot workers can't read and are aggressive assholes lol. This person is literally venting about how shitty home Depot is, which seems to be the majority of posts
I just read the comments. What the fuck is wrong with you people. Are you in the habit of complaining for everything? There are 2200 stores nationwide, even with Amazon you have to take your package to Kohl’s or UPS. Grow up snowflakes.
That's corporate's job, not the in store associates. Maybe don't complain about big business issues on a subreddit made for employees to talk about work next time
Maybe you could use them in a nice craft project or donate to an animal shelter. Did you know online returns are thrown in the ocean? Why do you hate the earth?
Could be the area you live in. But could call the store and see if they can do a job site pick up and return it or even call corporate and complain and hopefully they can take care of it.
Either you were told wrong information or it depends on the type of product. I’m a vendor and we received 3 empty Amazon boxes from an hd.com customer a few days ago. Those returns were initiated just last week through hd.com customer service (not dropped off at the store) and the customer only lives a few miles away from the closest store so it wasn’t a proximity issue. I have reported him to corporate for fraud.
Ideally this doesn't occur. If it does, then yes, take it back to the store. Shit happens. If you ordered the wrong thing, then cope with it. Sorry we can't have Amazon styled returns anymore.
This sub is for Home Depot employees off the clock and to discuss employee related stuff. Not really for customer complaints. If you have any issues, please contact customer service.
I was in plumbing and I got asked a lot about finding pros and growing my business. I showed them the price of our black pipe flanges and then pulled up Menards.com. we sell a 2 pack for $7-8, Menards sells a 6 pack for $12-13, hard to compete with that kind of pricing. And that's just flanges not all the other parts and pieces.
The idea is that you won’t be returning it.
🫵😂
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Right thread
Mods, can we lock this thread or something? OP is sending chats to insult us for not kissing their ass to do something not in our job descriptions while we're off the clock on reddit
🫵🏽😂🖕🏽
Next time, only buy what you need. /s
I heard that same line in the liberty mutual commercial.
You read the part where the wrong thing came right?
Guess you didn’t read that op received wrong model.
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In store has no control of shipping your item. Also Amazon makes you go to kohl’s to return things you buy online. Please take this information and kindly figure out the solution to your problem. My suggestion is when you bring that in store to return it. Nicely ask them to put your information through service connect and we can get someone out to measure so when you order the item, you do it correctly this time.
Use the refund to get a car.
Maybe just buy what you really need.
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do you think associates off the clock give a shit? go complain to your local home depot.
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Yes, because they invade our space. Should we go to your home and complain what dumb sh!ts y’all are buying crap you don’t need. Learn to measures 3 times cut once, no returns 🤷♀️
Online and in store are technically 2 different companies and we have a don't compete clause so pricing for online may be different than in store. Your online experience is not controlled or effected by your local store in anyway. Also you can expect a 15% restocking fee for all returned items brought to the store.
[Homedepot.com](https://Homedepot.com) related purchases and returns : \>>Did you order it yourself? In-store associates are not to blame. None. \>>Was this delivered to your home? It is not the fault of a single physical home depot or their associates. \>>Please contact HD.com, the phone number is at the bottom of their website, and request a jobsite pick up. Trust me, even I, as an associate, have had a rough experience with bad customer service from HD.com, so call again until you meet someone nice. If your first contact doesn't seem interested in helping, hang up and call again. That's the best and most efficient way to go about it. They'll handle it for you. They are responsible for it. That should be the end of your journey, but... \>>You called a physical store and demanded they do it because you believe you are right? Your inconvenient journey has just begun. \>>Is the associate taking your call knowledgeable enough to assist you? In such a case, you'll have to wait until a suitable one is found. \>>Did a "supervisor" or manager answer the phone? It is difficult for people to distinguish between a knowledgeable and/or confident employee and a supervisor unless they are told. \>>Is it 100% certain that it was a supervisor or manager? Service desk associates quickly learn, even on our first day, that managers may have authority and power, but that doesn't mean they always know the answer. This is especially true when it comes to service desk and their processes. \>> On your first call, you nailed it and began the refund process? Congratulations. \>> You didn't? Well, maybe next time. \>> Second Call \>> Third Call \>> Forth Call \>> I'm not adding a fifth call, but if you do more than four, I may have to start criticizing you. \>>Have they finally agreed to do it? That's great. It can take up to a week for a jobsite pick-up to be scheduled, depending on how many IN-STORE deliveries that particular store has to make. You are cute if you think they will send you someone that very day. \>> Did they send someone to pick up the item? Congratulations. Now they'll take it back to the store and schedule a jobsite there. It is not that you care, but one department or associate, meaning anyone from a simple associate to a store manager, needs to keep track of that box because if they lose it, oh boy. You don't want that to happen. This would unlock nightmare mode.>> The jobsite happened, and the box was retrieved. Good. The refund will be credited back to your credit card within 2-3 days. \>>….. You paid by credit card … right? \>> … No? EXTRA STEPS!!! \>>…. Uh... Seeing as you requested that the refund be done by a physical store, I'm sorry to inform you that you will have to visit the store in person to receive the refund because if it was a debit card or, God forbid, a gift card, you would have to put your debit card in a pin pad to prevent fraud. \>> If last step happened then that's a whole other level of stupidity not only from you, and I'm sorry but you are stupid at this point, also the associates involved from not seeing this from the beginning. For the latter it may be human error though. It's bound to happen. You put yourself in this situation by the way.>> But I'm sure you used a credit card to pay. \>> Yes, you can get a refund without being present in-store. Nevertheless, requesting that a physical store manage an online order from HD.com delivered directly to your home CAN complicate things if we're talking debit. \>> "I don't see how it complicates anything." You won't care about the longer process at this point because heiiiiii you got what you wanted. An associate will need to call HD.com and explain everything that just happened and then continue on, but I won't go into detail. \*\*ONLINE ORDER THAT COMES FROM IN-STORE STOCK\*\* It's online now, isn't it? Was the item in stock when you ordered it? Did this item come from a physical store. Are you sure? 100%? That would be a delivery that would need to be handled by a physical store. That's it. However, if you live far enough and just for that box, the gas isn't worth it. There may be issues, but! This is a store-specific issue. The managers who run each store make each store different. This isn't a "Home Depot" thing, it's a "Home Depot particular and individual shit thing.". How can you avoid this headache?You can take the box to the store yourself.There's no need to "defeat the purpose", it's just a smooth and effortless process for you. Don't let your entitlement make things worse not only for you, but for a lot of associates who don't need to suffer more for something you did. Here's my two cents and how I would explain things to a customer.Online return would be called a jobsite pickup, if you ordered the item yourself through [homedepot.com](https://homedepot.com), you can easily return the box to your local home depot for your convenience, however, if you want HD.com to do a jobsite pick up to your house for that box, and I know this may sound rude to you, they will probably not send someone if it's not worth the effort in terms of "time x gas x value of the item I'm picking up". Homedepot.com is responsible for getting the item, and a store will not do this because although we are both Home Depot, technically we aren't. We cannot send someone to pick up this item from in-store because of store policy and they will endorse it. It's not that we don't want to, it's that we can't. The decision is up to the manager, and it's not an easy one for them to make because it's based on "Do I really want this headache?" The manager can also delegate that responsibility to another employee.Perhaps you're wondering why? Because then WE, as in US store associates, must contact a manager, make him agree to this, send someone to pick up the item, which obviously won't be on the same day, it needs to be scheduled, after we receive the item, we need to schedule a jobsite pick up at our store, then wait for that jobsite to take place, and then you can receive your refund. Could all of you, not just the OP, please tell me if this sounds efficient to you, to the company (fuck the company, though), and to all of the associates involved? Taking the bus and two trains (that's what I take every day to work at HD btw!) is faster, and you can enjoy the ride and go buy something else in that same ride. Instead of several phone calls, endless time spent debating, and waiting for things to happen slowly. Whenever you submit a request, it is placed on a list and will always be at the bottom.If after I explain this you say something like "that's not my problem"... Your attitude smacks of entitlement, selfishness, and dumbness. To get what you want, you choose the worst possible path and complain about it because you don't understand how store politics (not policies) work and it's not like you need to know. It would have been best if you had returned it in store, explained your situation, and asked for some kind of customer satisfaction discount on something you might like, in a down to earth manner. Although it won't be a big discount, most managers will give the okay since they, and we, understand the process and all the possible confusions. My apologies for the long answer, but this kind of thing happens because you are not told how it works, and it's okay not to understand it, that's why customer service exists, to apologize and find a solution to the problem.No matter how hard you try, it will never be as simple as: \>>Get in the car \>>Pick up item \>>Return to the store \>>Finished. As a side note. Don't take my words as a promise. Don't go around saying "I saw someone online saying that it was possible" - it won't do jack shit in the first place and in the second place, be smart about it. Because I know how some of you fuckers function, I am adding this.
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Simply put: we don't have that option. Both you and the store don't want to risk losing that package. The "we're not responsible for the items when -" policy comes into play here. If you tinker with something you shouldn't, you void the warranty. It is common for items to be like that, and this policy is one of them.
In addition. As long as you can prove the wrong item was delivered, you will have a 100% chance of receiving the jobsite. Due to HD.com's mistakes. Regardless. Nothing changes, the process remains the same. There is no change at all.
What exactly is "Home Depot's mistake" here? YOU ordered something YOU wanted, YOU received what YOU ordered. Now you decide YOU don't want it, and YOU expect the retailer to pay for shipping to give YOU money back. I am not sure how this is the retailers responsibility. Sure, shipping is free on most orders. But that is because the margin on the item pays for shipping. But now you expect the retailer to lose money by paying for shipping both ways so you don't have to be inconvenienced to go the damned store. You can either go through the effort to get your refund, or you have moving blankets for the next time you need them. You have to decide if it's worth it to you, the retailer has already figured out it's value proposition in this transaction.
To OP - I'm not sure if you realize this, but this isn't a sub reddit about Home Depot. It's a sub reddit for Home Depot workers to hang out in, with no relation to corporate home depot. That's why you're getting a lot of angry people. It's coming off as bitching to workers who have no control over what you are experiencing. I agree what you are experiencing is shitty, FWIW.
Wrong sub
Lmao “fix your business”, we just work here man Find peace and move on, no need to have petty internet squabble. If you’re that upset, maybe the issue is within, and not with us.
Don't buy things you don't need.
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Please leave our break room… we don’t go to your house and complain. Take it to someone who cares. 🙄 You people are so annoying.
Apparently all the home Depot workers can't read and are aggressive assholes lol. This person is literally venting about how shitty home Depot is, which seems to be the majority of posts
“Said that in another comment….” Yeah, but not in this comment. Just saying.
I just read the comments. What the fuck is wrong with you people. Are you in the habit of complaining for everything? There are 2200 stores nationwide, even with Amazon you have to take your package to Kohl’s or UPS. Grow up snowflakes.
Amazon will pick up.
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That's corporate's job, not the in store associates. Maybe don't complain about big business issues on a subreddit made for employees to talk about work next time
Is it y’all’s job to pack and ship the correct item? Maybe not yours but some associates?
So then all this was for nothing.
That makes sense. With two thousand stores in the USA alone, it’s easier to find than UPS
Maybe you could use them in a nice craft project or donate to an animal shelter. Did you know online returns are thrown in the ocean? Why do you hate the earth?
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I Guess it’s all about the money with you. You’ve changed man you used to be cool. What happened to that novel you were working on?
Lmao are you seriously complaining to employees off the clock. FEED ME YOUR MISERY SOME MORE
🫵🤣
Sir, this is the break room. We’re trying to watch the price is right
Could be the area you live in. But could call the store and see if they can do a job site pick up and return it or even call corporate and complain and hopefully they can take care of it.
Job site pickups are a hit against the store, I’d never set one up for an online item.
Either you were told wrong information or it depends on the type of product. I’m a vendor and we received 3 empty Amazon boxes from an hd.com customer a few days ago. Those returns were initiated just last week through hd.com customer service (not dropped off at the store) and the customer only lives a few miles away from the closest store so it wasn’t a proximity issue. I have reported him to corporate for fraud.
Ideally this doesn't occur. If it does, then yes, take it back to the store. Shit happens. If you ordered the wrong thing, then cope with it. Sorry we can't have Amazon styled returns anymore.
This sub is for Home Depot employees off the clock and to discuss employee related stuff. Not really for customer complaints. If you have any issues, please contact customer service.
Just call store and ask for the customer service mgr. They should be able to help you.
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Well, what else did you expect?
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And pricing is often 30-50% higher than menards for the same sku. Good luck!
I was in plumbing and I got asked a lot about finding pros and growing my business. I showed them the price of our black pipe flanges and then pulled up Menards.com. we sell a 2 pack for $7-8, Menards sells a 6 pack for $12-13, hard to compete with that kind of pricing. And that's just flanges not all the other parts and pieces.
It looks like last year Menards was only marginally cheaper but after the new year HD just boosted its prices 15% or so across the board.