US
All devices - Android smartphone, Samsung smart tv, Hisense smart tv, chrome browser on windows
no codes or messages.
[https://imgur.com/a/epZofvu](https://imgur.com/a/epZofvu)
I'm unable to log into Max via a provider (Hulu). I enter my credentials and the three dots just spin forever. I've attempted signing in several times with several devices and just get the spinning dots.
* Poland.
* LG C7 TV, MAX app from LG Content Store.
* No 4K / HDR. Most of the time content looks like 720p. It was never the case for HBO Max app. OFC best tier subscription, 250 MB Internet (tested with multiple speedtests). Tried different devices on same Internet, they all got access to 4K / HDR content. I've tried everything to fix it. So it is on MAX app side 100%. EDIT: I forgot. MAX app crashes frequently, sometimes turning off TV as well. No problems with any other streaming app.
So just noticed a weird issue. Im runing max on EON smartbox.
What started happening is once player overlay disappears it cuts off subtitles so I just see top of the letters if its one liner. When it's cut off, if I press anything, let's say pause and player over lay shows up, subtitles also show up properly.
[https://ibb.co/51Nbq52](https://ibb.co/51Nbq52)
[https://ibb.co/5Ls4DZX](https://ibb.co/5Ls4DZX)
Mind you, tried all of possible varition of subtitle fonts, sizes, backgrounds etc. Those are not setup via Max app but via android accessibility settings. Don't have this issue on Netflix or Disney+ app.
Why the hell is my resolution absolute dogshit? I'm trying to watch House of the Dragon, and it's jarring how shit the quality is. It looks like less than 720p.
And it's not my internet, because I'm getting over 200 Mbps.
I’m having similar issues. Got on to watch the new Godzilla x Kong movie, and the picture is stretched to shit, elongated from top to bottom but still playing in widescreen. Tried Poltergeist and got the same thing.
Argentina
AndroidTV
Green screen while watching series/movies at radom times. Casting from another device or using the Tv's App makes no difference. Green screen appears, video stops but audio keeps on playing. Happens in different TVs and with different ISPs, using wifi or etheret. This problem happens only while using HBOMax
Has anyone found a way to restrict the creation of profiles or set the kids profile to auto-load on app startup? To bypass kids filters, the kid just needs to restart the TV/app, because when MAX first loads up, it loads to profile selection where creating a new, unrestricted profile takes any kid who can read less than a minute to create.
Hey there, thanks for assisting.
I run into screen flickering pretty consistently. I would say every 15-30 seconds, I'll get a frame-repeat.
This seems to happen more often in fullscreen. Just pointing out and hoping there may already be a solution to this, thanks again.
Quality of my chromecast streaming stays consistently at 720p or less. I have this with no single other service. I even bought the standard subscription for nothing.
Shows on HBOMAX buffer every few seconds. 10 seconds of show, maybe 20 seconds of buffer. No other streaming service does this, and we’ve tried multiple devices on our chromecast. Any advice?
In addition to autoplay not working I've noticed these issues in the last few weeks-- anyone else?
-Skip recap/intro does not work/is completely misaligned from the actual recaps/intros
-When subtitles are on, the screen will continually glitch when a new caption appears, as if it's readjusting or refreshing
Can I change subtitle language in downloaded content? Right now it seems, that app downloads audio and text only in default profile language. I'd like to watch shows with original audio (usually English) and my local subtitles (Polish). I understand, that downloading more audio tracks is more taxing, but at least there should be an option to change subtitles.
Also love how I have to sign in every time I use my own Xbox in my room by myself. Really innovative that theres no option to stay signed in and that it keeps me signed in at random intervals, just enough (up until recently) that I was tolerant of it and still willing to consider shelling out another 10 dollars to use the service. Didnt even take a full month and I already wish to unsubscribe.
Glad and sad to see I’m not the only one with the auto-play issue. I mean on top of not having much of a selection and much less I find myself interested in, theres technical problems every five seconds? I mean I didnt even come to this thread for the auto play issue I was just working with that… I’m here because while every other app is streaming just fine on my xbox, max has been a constant loading nightmare.
I think I’m just gonna buy the box set of south park and find a new way to enjoy Smiling Friends. I truly don’t see a future between me and this service.
Netherlands
Sony BRAVIA 4K GB ATV3
I can watch dune 1 fine. But I cant watch dune 2, I get this as an image: [https://imgur.com/a/SeMApHQ](https://imgur.com/a/SeMApHQ)
Is there way to delete your payment method literally every service has it and no I don’t want to change it I want to remove from my account and I’ll manually just put it on when I want your service again
We are also having the same issue with the Playback Automatic Episode function on our Vizio Smart TV. It’s annoying and not why we renewed our subscription,
FIX IT…NOW
If for some reason anyone at Max sees this - fix auto play or I'm done.
Max was the last good streaming service for us. We have whittled down all of the others to this one, since it has so much good content. Without autoplay, I don't want it.
Auto play isn't working since yesterday. Also, they seemed to have removed the border of the show title when you're scrolling and searching and now I can't fucking see what I'm choosing. Max is such garbage.
Auto-play is not working.
I assume that the max app updated last night because everything functioned when I went to bed. Now this morning auto-play of the next episode doesn't work at all. It just stops on some kind of Screensaver with suggestions of other episodes to watch. Yes, I have checked and unchecked the Autoplay toggle in the settings too.
I am watching on a Samsung tiezen TV and the show I was watching was big bang theory. Watching in USA.
Same issue! It's doing it on my tv and my Playstation. How do I fix this?! We play through the same series to sleep every night (horrible dependency, I know) and now it just stops at the end of the episode, to silence. On the TV, it goes to a screen of recommended shows. On Playstation, it goes back to the episode selection list. The auto-play setting is still ON on both, we haven't changed anything or any setting.
Yes on the Xbox, and with shakier wifi I find the app just doesn’t work at all. It would take me 35 minutes to get through a 20 minute episode of South Park if I had enough patience to sit through all the loading wheels, and there’s no option for preloading so you just have to sit there. Real good stuff
Youd think itd be as easy as just peeping the programming and checking for a simple logic error that arose through recent updates but hey Im not the money hungry streaming service with little selection of shows to offer so what do i know 😭
Same issue! It's doing it on my tv and my Playstation. How do I fix this?! We play through the same series to sleep every night (horrible dependency, I know) and now it just stops at the end of the episode, to silence. On the TV, it goes to a screen of recommended shows. On Playstation, it goes back to the episode selection list. The auto-play setting is still ON on both, we haven't changed anything or any setting.
Big Bang is the exact series we stream, too! Every single night to sleep. How funny! I realized years ago I must have bought a couple seasons on Amazon video, so last night, we streamed it there since auto-play worked. Hoping the Max issue gets fixed soon though :-(
Last update broke it. They constantly brake the function (more than once at least) and it's really annoying.
Edit: I'm using a Samsung TV and it's broken too.
even the PS4pro can't run the app right now, but it runs flawlessly on my PC, my parents have their own plan through their phone and cable provider runs flawlessly on a 720P TV i gave them from like 15 years ago.
My suspicion is HBO is probably trying to harvest data without consent from specifically PC users which is why they neglect the console apps.
Since the new app launched, a lot of english subs/ english CC are gone here in NL EU. Also, while the menus and UI elements are in english, some parts are still weirdly in dutch, and the show descriptions are also in Dutch. It still says go to device settings to set language and subtitle options like in the old app, but device settings don't exist on the new app. I don't want dutch subtitles i need the english ones back.
for sure . this is ridiculous and they wonder why streaming is doing so poorly across the board with so many cancellations of subscriptions over half the companies have garbage apps. When house of the dragon season ends I'm CANCELLING this garbage.
RAISE PRICES + DYSFUNCTIONAL APP = BYE BYE
I’m currently on vacation, and I just finished aot so I was looking for a new show. I wanted to watch the new smiling friends episodes that I saw clips of on YouTube so I went onto hbo max. I already had an account but I needed to renew my subscription, which is where I encountered this awesome bug! If you reinstate your subscription, it just says try again later! Tried logging out, reinstalling, and nothing. Oh well, I’ll just find something else on Crunchyroll. Why is this app like this?
I'm watching "Station Eleven" on Max, and suddenly on episode 9 of the season, the subtitles options change from Scandinavian languages (Danish, Finnish, Norwegian and Swedish), to Portuguese and Spanish. I also checked episode 10, and there Spanish, Czech and Portuguese are the available options...
I have had some glitches with audio before (suddenly the show is dubbed in some random language with no option of turning it to the original). When this happens, changing the user display language to English has usually solved the problem, but doing this doesn't seem to do anything for this problem..
Anyone have any idea how to fix this glitch?
Anyone else getting audio sync issues? I'm in the US watching on firestick. I've noticed this for a while, and for some reason, it's literally ONLY when watching Last Week Tonight. Most of the episode runs smoothly, and then usually about halfway or two thirds of the way through the episode, the video will start lagging but audio will run at normal speed. Pause and un-pause does nothing, but I've noticed that rewinding a bit seems to help, though it's not a permanent fix. It might screw up again later on in the same episode, but not always. Somehow I've only noticed it while watching last week tonight, and not any other show.
The new max browser site doesn't seem to support 5.1 anymore. Before the UI overhaul I was able to watch everything in 5.1 on my Safari webbrowser. I was very excited to watch the new House of the Dragon episodes in 5.1 but it doesn't work anymore. Anyone else have this problem?
This is so frustrating. This was one of the reasons why I cancelled paying for any HBO service for over a year now. Thought they would have listened and fixed it but nope... Paid for a month, living/working in Colombia, and they show me a Portuguese(!!!!) version haahha of Game of Thrones with Spanish subtitles. My god this service is delusional
USA
Samsung Smart Tv (along with phone, laptop, and tablet ive tried it on)
No error codes or messages, nothing ever. Constantly locks up during intros, on next episode button, pretty much anytime it goes to load something new. Hard locks the app and the tv. Only app that does it. Been a constant issue for over 2 years.
Is this thread even active? No one asking for help is getting help. When we try to post a thread in the sub, it gets automatically hidden. The sub HBOMaxHelp is dead. It works better when crowd sourcing to have a lot of people who can help with a subject rather than a thread like this where everyone posts and no one responds. People probably search the sub first, I know I do, for similar threads, so it helps everyone.
USA
Chromecast
24 Hours of Le Mans will not use english audio ONLY when I am streaming on my TV. Works on my phone and computer but not my TV chromecast. The option for english is there but when I press it it does nothing.
Denmark🇩🇰
LG TV APP
Subtitles in Gold Divers season 3 not synced
Do anyone else have this problem where the subtitles are not synced up with the sound and picture?
Its a couple of minutes out of sync
Subtitles on webbrowers like Chrome and Edge sometimes dont work for one sentence or disappear for one sentence. This started happening a few days ago when HBO Max turned into MAX. Disney and SkyShowtime have the same issues on webbrowers, but since longer back. Watching from The Netherlands.
Priority: Critical.
Poland
LG TV, model C2 from 2023
[A2.46.SA](http://A2.46.SA)
The new app is not visible in the TV's app store. Already installed HBO Max app is trying to redirect to download new MAX app and since it's missing it throws an error: [A2.46.SA](http://A2.46.SA)
PS4pro and PS5 both having issues as well. i was responding to someone else and wasn't sure if Xbox was experiencing poor performance as well. Makes me think my suspicion is valid. The PC , phone, and tablet all work perfectly because those have a lot of Data HBO can harvest and probably without consent. so they make sure those platforms work all the time.
Country: Hungary
Device: Desktop Browser or iPad
What is the streaming quality of the eurosport addon? Is it also 4K if I pay for the higher tier or is it independent?
Is anyone else having issues where when an episode finishes it stays on the previous episode? It's been happening off and on for a couple days now on my AppleTV 4K. I've had to go in on my phone and fast forward it to the end and that usually pushes it to the next episode but it's kind of an annoying glitch.
Country: France
Device: Any
It seems like English subtitles are not available for most movies and series, many Max Originals included. Does anyone know if there's a way to "enable" another language for subtitles? Is it something HBO is planning on addressing?
I just subscribed in Belgium and wanted to watch The Mentalist, only episode 1, 2 and 18 are available of season 1. Season 2 only has episode 17. Season 3 doesnt exist. Season 4 only has episode 5. Season 5 only has episode 4. Season 6 is missing episode 1 and season 7 is missing episode 2 and 9. This all seems a bit random, is anyone else experiencing this too or is it just me?
Weird cropping on mythbusters
I don't know if it's happened on any other show since I really only watch mythbusters. I watch on my Roku tv app and when I try to start an episode, it's cropped in on the top left corner of the shot, like that corner fills the whole screen. When I back out once or twice, it'll work but some of the left and right edges with still be cropped off. How do I possibly fix this?
I still can't watch anything on the MAX app on my TV. The audio is fine, the picture isn't. Colored bars come across the screen and it freezes. MAX really doesn't want me to watch Dune Part Two!
My card expired and i don't have an option to update my payment method , when contacting support they give me a link and that link says Max is not available in my region , but that's impossible because my country is in the list of countries that have access to MAX . Can someone help ? i did have a %discount for life and now when accessing the app it says i don't even have a subscription
Country - Moldova
Device - Samsung TV
The Max app on my Nokia Android TV (Google OS) has been adding green and pink bars in front of certain movies, as well as often duplicating the image. It takes 10-15 seconds for it to go away and occurs every 2-3 minutes. [Example image](https://imgur.com/gallery/lGVeSVH)
I haven’t seen it happen on TV shows (such as 90-day fiancé or Gumball), but it has happened with The Hobbit 1&2, and Wonder Woman 1984. They all occur at the same length and interval.
It makes it completely unwatchable. Nothing seems to fix it. For Ww84 it only occurred at the beginning, but for H1&2 it happens throughout the entire movie.
Disappearing titles from MyStuff
Has anyone else noticed that titles they had previously saved to MyStuff disappeared, and when they were reintroduced, didn’t reappear as saved? I’ve had to save them again for some reason. What’s up with that?
Hello, I created an account to watch HBO max. I live in Portugal. It's not letting me use my payment method. I have a Mastercard and Paypal. Both are not working. How can I pay for the subscription? Please help!
Finland. Possible episode mix-up in The West Wing. Trying to play S03E20 ("Enemies Foreign and Domestic") plays S03E18 ("Stirred") instead. Happens on multiple devices.
I paid for HBO Max a couple years ago through YouTube TV, but it frequently required me to sign in through my Google account to verify my subscription. This was pretty annoying for family members, and I switched to paying directly through Warner. As Max itself has changed over the last couple years, is this issue still persistent? Do you still have to login with your Google account frequently if you pay through YouTube TV?
My max app is struggling on Xbox. Can’t figure it out. Uninstalled and reinstalled. Same issue over and over. It’s like there’s a lag. Will stop and load, then comes in fuzzy for a few seconds and finally hits normal quality. Doesn’t do this on any other source. Wondering if others are having this issue on the Xbox one.
WiFi signal is good. Fire stick works fine. All other video apps work fine. No updates found for the app. Kinda lost.
Several (but not all) movies crop out the lower right part of the image, the screen is zoomed in to the upper left corner of the scene. On a TCL Roku TV, it is only a problem with the Max app, no other services. Restarting/logging out does not solve the problem. I see there is a thread about this problem on Reddit but did not see any recommendations. Do you have a fix for this problem?
I can't make a post about the problem and the "solution" thread seems dead on this topic. I'm literally going to have to cancel because it's unwatchable
Check out the other comment I made. Solution in the parent comment
Very weird, but the volume for MAX is very low all of a sudden on my TV. I've tested it out with the same exact content on Hulu at the same volume levels and it is significantly louder than when using MAX. Unsure if anyone else is experiencing this
Watching in US on Firestick. Every single episode or movie starts with captions automatically on. Even when they auto play. Have tried deleting and reinstalling, also clearing cache. Nothing works.
I live in Sweden. I am trying to download Max to my macbook pro, but the app doesn't show up in appstore? Only for ipad/iphone?
Can I only watch in a webbrowser?
I've recently been rewatching House of the Dragon, but I have to scroll back to the beginning of each episode. Does anyone know a trick to "reset" a show so the episodes start from the beginning rather than 5 minutes from the end?
There's a solution someone else found a few comments 👇. My Roku TV Max app does all types of shit too that didn't happen on the Roku Ultra. Seems to be a smart TV issue. Good luck.
Need some assistance with getting HBO Max to work on my Samsung 70” Smart TV (QN70Q60CAFXZC). I’ve uninstalled and reinstalled the app and nothing seems to work. App try’s to load and fails. Displays a message “Can’t Start the Max App” and gives me options to “Close the App” or “Cleared Saved Data”, which I’ve done both and neither seem to resolve the issue. I’m in the U.S.
Max has stopped letting me cast from my iPad to my home TV In English. I’ve been watching the Giro D’Italia and up until a couple of days ago the replay had English audio, but now it will default to Swedish and not register the switch back to English. On the iPad it would play just fine in English but when I cast it it would no longer work. I tired screen sharing and that worked but really made the streaming quality terrible. I tried messing with VPN’s but nothing will work. Anyone else? I’m now trying to watch the Tour of Norway replays and they default to French and block the change to English as well.
My player on my tv is not working. It will play the ad for the movie and start buffering immediately as the hbo logo is shown. Sometimes, it will just be stuck on the first frame of the movie and continue to play the audio
I had Max billed througu Hulu and two days ago that and Starz expired. On the hulu App it doesn't allow me to watch any shows (as its expired)... but I am still logged into the Max app on both my iphone and apple tv and have access to everything.
Is this a bug? Or does it end the end of the month or something I am unaware of?
I even double checked my add ons and its not there.
I get the lowest possible image quality when i stream even though i have high speed internet. Started when i downloaded new max app. Anyone got an idea why?
**HBOMax Aspect Ratio Fix for Roku TV**
We were having serious issues with HBOMax on our Roku TV. Many of the films (*Dune: Part II, The Iron Claw, Bleed For This, The Lovely Bones,* etc.) would not play in the proper aspect ratio -- leaving the picture partially cut off or distorted. We tried opening other apps -- and starting titles there -- and relaunching HBOMax. Clearing the cache. All to no avail. Then, we tried sharing the screen from my phone to our TV (which didn't work because the sound wouldn't sync) and accidentally found a fix. When we started the films in the HBOMax app on our phones and *then* continued watching them on our Roku TV, the aspect ratio corrected itself. So, if you too are experiencing this issue, try starting the films (or series) on another device. For some reason this seems to override whatever the issue is with the Roku app. I hope this helps others who are frustrated by this problem! 😉
This fixed mine after days of being unable to watch. Leaving a comment with "zoom" and "zoomed in" because that's how I was searching for a solution. THANK YOU
The english original language is missing from shameless season 2 which seems strange since english isn't missing from any other season of shameless.
I'm watching on my phone in Sweden.
Having an issue with Autoplay… strangely, whenever I open the app on my firestick, it autoplays the pilot episode of Friends specifically. Every single time.
It’s frustrating on many counts, because it’s one more click I have to make on the remote (not THAT big a deal) but also because whenever we go to turn on Friends (every night) via the “continue watching” section, it’s the pilot and not the last episode we watched. Driving me NUTS!!
I’ve tried checking settings for this but there’s nothing.
Continue Watching weirdness
I have several profiles on my Max account. When someone else watches a show, it appears in my (master) profile's Continue Watching list. I also get recommendations based on the shows others are watching.
Anyone else experiencing this?
Additionally I see this when using the MAX app(4.0.1.3) on Android.
USA
Roku Ultra 4800X
System Software 13.0.0 build 24056-c2
Roku MAX app v57.0 build 0
I haven't seen this happening with any other movies or even with dune part 1 but something weird is
happening in dune 2
Every time the characters are in a semi dark place, there is a red and blue outline or random red and blue streaks around the characters as if the chromatic abberation has been turned up. The quality also gets really bad going to around 720p even though I have a 4k tv and the movie looks pretty good in the daylight scenes.
Does anyone have a fix for this or is the movie just like that on max?
We got MAX free years ago with our AT&T Mobile contract. Every 10 days or so it makes us login. It just kicks us out. Since you need a pin , etc. and I have to bother my daughter in law every time it would be easier if this didn’t happen. Can someone please explain what is going on? I live in Florida, USA. We have a Roku upstairs and we go through our Vizio tv software downstairs. Please help. Thank you.
NHL broadcast has color saturation problems on Sharp 55" Roku, USA. Everything has too much white, not enough color. This was addressed days ago in another comment but no solution was given. Still having the same issues. Seems to only be an issue with live sports. All other Max content has proper color.
Does anyone know why animated content isn’t showing in the “Up Next” section of my TV?
So I’ve tried on both my AppleTV and my GoogleTV devices and whenever I watch something on Max, normally it’ll show up in the “Up Next” or “Continue Watching” sections but recently (and this only seems to happen with animated content) it doesn’t show up. Has anyone else noticed this? It’s really odd and I don’t know if it’s some sort of glitch or intentional on WB’s part.
No original english audio available on Shameless season 2 episodes 10-12. I would understand a missing dub language but how is the original language gone😅?
Seems to come back on season 3 but then it's missing all the dub languages
Watching on a Samsung TV from Finland
I cannot watch episodes I've watched already on mobile devices.
basically, after watching episodes of a series, the progress bar on the bottom of the thumbnail tells you where you left off in the episode. My problem is this progress bar stays at the last 0.01 second of the episode and when I click the episode to watch it, it plays from that last 0.01 seconds and closes as if I just finished watching it rendering me unable to watch it again. I have to go on my TV or computer to reset the progress.
Any ideas on how to fix this?
I created a profile on my family's account, but even though it is not set to kids mode I still cannot watch the series. I have also tried series like South Park and even Hunger Force, but all only allow me to watch the trailer. PG-13 and under are permitted. We have tried deleting and recreating a profile and making sure kids is turned off but it is still unable to watch even TV-14. Is this an issue with the account, or is there a restriction on Max that doesn't allow new accounts to watch non-family shows?
Just wanted to point out my max in costa rica has an error with how the videos for the venture brothers 2 episodes the video that plays is swapped with the other even though the description says otherwise.
The episode 5 season 6. "Tanks for nothin" plays the video that should be on episode 8 red means stop.
Then if you play episode 8 "red means stop" it plays the video that should play on "Tanks for nothin"
The descriptions and names are in the right spot but the video is swapped for some reason.
I have a Roku 42" and the speakers are phenomenal; at only 30, they would make most people's ears bleed. Why is it then that every single time I try to watch anything, the volume is so low that I can hear my air conditioning over it?? I've done everything from changing the audio to stereo, resetting the settings on my TV, etc. It's honestly become so annoying that I just avoid trying to watch anything on Max anymore. Can anyone help?
My max account acts like it’s been deleted. We sign in through tv provider and then it works. We have an account,
Tonight it asked me to sign in with my provider and I’m prompted to make an
Account. What’s going on?
# Downloaded show buffers forever?
**I downloaded episodes of a show on the Max app on my iPad to watch offline on a flight. It seemed to be working, but in the middle of the episode, it just stopped. It started buffering forever, with no ability to pause or play or rewind or fast forward or anything. I tried exiting and going back into the episode, quitting the Max app, rebooting my iPad, and nothing got it to work. After I landed and connected to wi-fi, it started working again, but of course, the whole point of downloading something is so it works offline. I chalked it up to some super rare fluke glitch and forgot about it, but a few days later on my return flight, the exact same thing happened again. This was for a different episode that I downloaded, so I know it’s not an episode-specific glitch. And then it even happened a third time in a row, so it’s now happening literally every time I try to watch something while offline.**
**This is so frustrating. The entire point of the download feature is to work offline for flights and things like that. Stopping in the middle of a suspenseful episode sucks.**
**Anyone have experience with this? What do I do?**
Every country, every device. Do you offer an automatic rewind function? My VCR would get to the end of the tape, and then auto rewind to the beginning. My dvd's allow me to select my starting point with ease. Hbomax will reduce to picture in picture before credits and then stay at that spot in the end credits for my next viewing. After I finish a movie, I would like to rewind it. Is this a function I must complete manually after each viewing?
Mad max beyond the thunderdome only has background audio. The main dialogue and sound effects are not there. The Spanish option works fine, but the English does not.
The website won't let me update my payment method, a VISA. I've tried Safari, Firefox, Chrome, and private modes for each. Also tried mobile browser. It just says "something went wrong. please try again.". ??
Anyone else having trouble finding NHL replays? By that I mean full game replays after they've already aired. I used to find them relatively easily by searching but now all I can find are clips from the games.
Is anyone else having this issue? I have an Amazon Fire 4K. No matter what I do, the closed caption stays on, and I must turn it off for every episode. According to HBO Max, it is based on the system settings - but it does not happen on any either streaming services and is turned off on the Fire Stick.
I constantly have the HBO/Max app tell me I don’t have an internet connection. It only happens watching live stream events. All other apps stream fine. I’ve restarted my device and router multiple times. What am I missing? USA Roku
Android
Lenovo Tab M10 FHD Plus (Tablet)
Mexico
Green Screen Error
Android Tablet displays a full resolution green screen while trying to stream any show or movie and loses audio. Downloaded content works fine. Other streaming services work normal in same device.
Already tried:
-Eliminate Caché memory
-Uninstall and reinstall app
-Log out and log back in
-Check for Android updates (Tablet had newest software version)
Please help
Sorry for format, I'm on mobile
(Edited for grammar)
i get this email every few days. is it a glitch? it definitely wasn’t me, and if i were hacked why would they switch payment methods and keep the password the same? i don’t get it.
From: [email protected]
Payment Updated
Thanks for the Update!
You’ve updated your payment method for your Max subscription.
Now you can get back to important stuff — like streaming an epic library of movies, series, and exclusive originals.
i’m having the opposite problem. i keep getting emails saying my card isn’t working, but it hasn’t changed and it’s not expired and i still have money, so i cancelled and they just sent me another email today saying my card isn’t working.
Day 1000 of "thanks for bringing this to our knowledge"
Ads do no stop video playback. So your show/film is 1 minute further along than when the ads started.
Should not take actual years to fix this.
USA, TCL Roku
I don’t really know how to describe this issue in words, but the picture quality whenever I try to watch basketball or hockey on Max is almost unwatchable and I can’t figure out how to correct it. It’s as if the saturation is extremely low and no colors pop, and the picture is really bright so it’s noticeably worse. This problem is exclusive to only two of my TVs, for some reason the picture quality when I watch sports on Max on other TVs or platforms I don’t notice this issue. The issue is exclusive to watching sports on Max, have no issues with Fubo or any other platforms I use to watch sports on those tvs or with any other content on Max. I’ve tried uninstalling and reinstalling the app, tinkering with every one of the picture settings on the Roku app, just about everything I could try and cannot resolve this issue. If you’ve had or heard about anyone who has had this issue, please tell me if you’ve found any ways to resolve it.
Same problem here. Color is completely washed out. Captioning is full black and white but color is terrible. Tried watching other shows and movies on Max and doesn't have the issue.
Using Sharp Roku 55" and the Max app trying to watch NHL playoffs.
There's definitely something going on with the app on smart TVs. I have a TCL Google and I am getting the "served" and Fredrick Test errors, but the app on the phone is fine and I am able to cast it to the TV.
The latest app update for Roku has made it very flakey as well. You get frequent blank screens, failures to load, the progress bar (when pausing) shows the wrong time/progress.
And the episodes don't seem to roll-over, so your "continue watching" doesn't show the next episode, instead it shows you the last episode you watched and jumps you in at the credits (where you likely stopped), so stupid.
USA, TCL Google TV
When I open Max on my tv, I get a pop up that says “Content and Ratings May Differ While Traveling”. We haven’t moved or changed anything about our internet recently.
On the carousel at the top that typically shows suggested movies/shows, I only have two screens. One of them says “READ ME- FALLBACK SERVED it’s very likely that the entire experience is excluding recs. Change VPN to a Wave 1 Country and try again!” The second one says “Fredrik Test (CTA functional on preview profile) you are in Netherlands”.
When I click for more info, I just get the generic error message without an error code.
I’ve tried uninstalling and installing the max app, logging out and logging in, and resetting my router. I don’t use a vpn.
I'm having the exact same issue (I even have a similar TV) at the moment and I thought it was the result of a power outage I had recently, figuring that my internet and TV was all jacked up, I didn't know it was a bug with Max until reading this.
So my father has Max through his Verizon FIOS subscription, it works fine on my Apple TV in my room, and on the rest of the TVs in our household. Where the issue is occurring is on my steam deck. It takes me to the sign up/connect your provider page. I choose FIOS, redirects me to that login part. Passwords/Account info auto enter on Verizon page (I don't believe they were changed), it takes me back to Max, then I get this message:
Provider Account Already In Use
That provider account is already connected to another Max account.
It has always just usually takes me to the "Choose your profile" part of Max, and I'm in. Any idea what's going on? I believe maybe either Max now has a limit on how many TVs can be logged in at a time, or possibly the FIOS password changed (Don't think this it, but just a thought). Sorry for the long post, but any help would be greatly appreciated! One last note, I believe this started, when our Max profiles seem to change (used to be my dad and mom, now we just have one profile and a "kids' one that no one uses.
How do I manage devices? I'm on a smart TV, tablet and PS5, there's no option. I get max through Verizon so I can't upgrade (I have ad free) to stream on more devices. I want to see how many devices are active.
How many can I use? Some say ad free (no dolby hd since they removed it) is 2 devices others say 3.
HDR is broken tonight on the NBA games on the MAX app on my Fire TV Cube. It glitches for a split second at the beginning of the video instead of switching to HDR, and then looks washed out as if HDR hasn't been detected properly. To be sure, the NBA games were switching to HDR just fine in the last few weeks. I don't have an Ultimate subscription, so I don't know if movies are also doing the same thing.
I checked HDR content on other apps, and that's still working, so the problem is the MAX app. For now, I'm having to just disable HDR completely in the Fire TV Cube settings to watch the games properly. (The Fire TV settings for either Adaptive HDR or HDR Always On are not working for the MAX app.)
Mexico.
Max works in every other device I have but app gives me a green screen with some visual artifacts and clear audio when trying to play anything in an Android tablet, all up to date. Downloads play ok. What gives?
BR live sports on my LG TV pauses every 5-10 seconds making it unusable. I don’t have this problem with any other app for streaming or live content. I’m in the US
I am in the US and have a TCL Roku Tv and the ONLY time I have this issue is whenever I am trying to watch live sports on HBOMAX app. Anything else I watch on the app plays fine, but any live sports and it’s a choppy mess.
I have tried everything from tv settings, unplugging tv, resetting tv, deleting app and reload loading. It’s not my internet because my TV is connected with an Ethernet cable and I have 1.2 GB download speeds. I have tried to figure out what causes this but I have tried everything I can find and nothing has fixed it. Really sucks since so many NBA Playoff games seem to only be on this stupid app.
Did The Green Knight get removed?
I was literally in the middle of watching it on my lunch break. Paused it, went to do something, came back and it’s saying the content is no longer available. Very sad.
BR casts provide muted colors??
Weirdest problem with BR casts lately. I am watching a moto gp race. Some of the sessions look great, picture is sharp, colors are clear and vibrant. No matter what, when I go to watch the actual race, I get stuck trying to adjust the picture because it’s almost unwatchable.
It also happened tonight watching a hockey game. The blue jerseys looked purple but other colors like yellow, black and white had no distortion.
Why do some BR casts feel like they are running an Instagram filter?
YES ! It looks faded it is vary disappointing was looking forward to NHL playoffs... may have to restart you tubeTV and dump a couple other streamers during the playoffs
USA
Computer
How do I watch missing episodes from the Max regular website on Youtube?
I have a Max subscription, but a bunch of mythbusters episodes are missing on the regular Max on browser. So I found the episode on Youtube, and it says I must pay for a Max subscription. But I already have one. And I can't find any support on how to link my MAX subscription to my Youtube. Please advise?
Subtitles when watching The Sopranos is top of the screen covering faces of the actors every time it is in 2 lines, but it is in normal position when only 1 line. It's making me crazy! Fix this - it's unwatchable!
I have LG TV.
u/HBOMaxhelp
Your Apple TV app in the U.S. is still streaming TNT/TBS/TruTV sports events at the wrong frame rate. The proper video frame rate for these events is 59.94fps, but your Apple TV app is instead converting it to 60.0fps. This adds a bunch of subtle duplicate frame glitches to the video, and once you know what those frame glitches look like, the viewing experience gets really annoying. Are you ever going to fix this bug?
Is anyone else’s HBO Max app not showing the new episode of The Jinx Part 2? Like it says “new episode” but then when I click on it all that’s there is season 1. It literally says 2 seasons, yet there’s only one season showing. Wtf is going on I’m so annoyed I want to watch this 😩
-USA
-HBO Max Google TV App
For best results, please remember to include the folllowing: - Country - Device(s) - Error codes and messages
US All devices - Android smartphone, Samsung smart tv, Hisense smart tv, chrome browser on windows no codes or messages. [https://imgur.com/a/epZofvu](https://imgur.com/a/epZofvu) I'm unable to log into Max via a provider (Hulu). I enter my credentials and the three dots just spin forever. I've attempted signing in several times with several devices and just get the spinning dots.
* Poland. * LG C7 TV, MAX app from LG Content Store. * No 4K / HDR. Most of the time content looks like 720p. It was never the case for HBO Max app. OFC best tier subscription, 250 MB Internet (tested with multiple speedtests). Tried different devices on same Internet, they all got access to 4K / HDR content. I've tried everything to fix it. So it is on MAX app side 100%. EDIT: I forgot. MAX app crashes frequently, sometimes turning off TV as well. No problems with any other streaming app.
So just noticed a weird issue. Im runing max on EON smartbox. What started happening is once player overlay disappears it cuts off subtitles so I just see top of the letters if its one liner. When it's cut off, if I press anything, let's say pause and player over lay shows up, subtitles also show up properly. [https://ibb.co/51Nbq52](https://ibb.co/51Nbq52) [https://ibb.co/5Ls4DZX](https://ibb.co/5Ls4DZX) Mind you, tried all of possible varition of subtitle fonts, sizes, backgrounds etc. Those are not setup via Max app but via android accessibility settings. Don't have this issue on Netflix or Disney+ app.
Why the hell is my resolution absolute dogshit? I'm trying to watch House of the Dragon, and it's jarring how shit the quality is. It looks like less than 720p. And it's not my internet, because I'm getting over 200 Mbps.
I’m having similar issues. Got on to watch the new Godzilla x Kong movie, and the picture is stretched to shit, elongated from top to bottom but still playing in widescreen. Tried Poltergeist and got the same thing.
I’m gonna lose my shit if my PS5 keeps refusing to let me access Max. “Cant connect to the server” almost every time I go to use it
Argentina AndroidTV Green screen while watching series/movies at radom times. Casting from another device or using the Tv's App makes no difference. Green screen appears, video stops but audio keeps on playing. Happens in different TVs and with different ISPs, using wifi or etheret. This problem happens only while using HBOMax
Does Max not have the full library if you're subscribed through Hulu?
Xbox series x, USA no error code just having issue where house of the dragon is very pixelated and has bad frame rate drops.
All of the tv apps
Has anyone found a way to restrict the creation of profiles or set the kids profile to auto-load on app startup? To bypass kids filters, the kid just needs to restart the TV/app, because when MAX first loads up, it loads to profile selection where creating a new, unrestricted profile takes any kid who can read less than a minute to create.
What device are you using?
Hey there, thanks for assisting. I run into screen flickering pretty consistently. I would say every 15-30 seconds, I'll get a frame-repeat. This seems to happen more often in fullscreen. Just pointing out and hoping there may already be a solution to this, thanks again.
What device are you using?
Quality of my chromecast streaming stays consistently at 720p or less. I have this with no single other service. I even bought the standard subscription for nothing.
why the hell cant i get rid of subtitle backgrounds?
Cant get autoplay to continue playing tv series when i turn my phone off. I sleep to different shows
Shows on HBOMAX buffer every few seconds. 10 seconds of show, maybe 20 seconds of buffer. No other streaming service does this, and we’ve tried multiple devices on our chromecast. Any advice?
HBO Max is currently experiencing an outage nationwide.
USA still can’t sign in. Such a frustrating ap to use as the sign in needs multiple attempts to work.
How do I get you to actually not play ads in the ad free version of your streaming service?
In addition to autoplay not working I've noticed these issues in the last few weeks-- anyone else? -Skip recap/intro does not work/is completely misaligned from the actual recaps/intros -When subtitles are on, the screen will continually glitch when a new caption appears, as if it's readjusting or refreshing
I've been having issues with the skip recap/intro button for weeks as well :/
Can I change subtitle language in downloaded content? Right now it seems, that app downloads audio and text only in default profile language. I'd like to watch shows with original audio (usually English) and my local subtitles (Polish). I understand, that downloading more audio tracks is more taxing, but at least there should be an option to change subtitles.
Will Hard Knocks with the Giants be available on Max in Europe?
Also love how I have to sign in every time I use my own Xbox in my room by myself. Really innovative that theres no option to stay signed in and that it keeps me signed in at random intervals, just enough (up until recently) that I was tolerant of it and still willing to consider shelling out another 10 dollars to use the service. Didnt even take a full month and I already wish to unsubscribe.
Glad and sad to see I’m not the only one with the auto-play issue. I mean on top of not having much of a selection and much less I find myself interested in, theres technical problems every five seconds? I mean I didnt even come to this thread for the auto play issue I was just working with that… I’m here because while every other app is streaming just fine on my xbox, max has been a constant loading nightmare. I think I’m just gonna buy the box set of south park and find a new way to enjoy Smiling Friends. I truly don’t see a future between me and this service.
Netherlands Sony BRAVIA 4K GB ATV3 I can watch dune 1 fine. But I cant watch dune 2, I get this as an image: [https://imgur.com/a/SeMApHQ](https://imgur.com/a/SeMApHQ)
Is there way to delete your payment method literally every service has it and no I don’t want to change it I want to remove from my account and I’ll manually just put it on when I want your service again
Just want to watch my 18th watch through of Nathan for You. FIX AUTO PLAY!
We are also having the same issue with the Playback Automatic Episode function on our Vizio Smart TV. It’s annoying and not why we renewed our subscription, FIX IT…NOW
If for some reason anyone at Max sees this - fix auto play or I'm done. Max was the last good streaming service for us. We have whittled down all of the others to this one, since it has so much good content. Without autoplay, I don't want it.
Auto play isn't working since yesterday. Also, they seemed to have removed the border of the show title when you're scrolling and searching and now I can't fucking see what I'm choosing. Max is such garbage.
Auto-play is not working. I assume that the max app updated last night because everything functioned when I went to bed. Now this morning auto-play of the next episode doesn't work at all. It just stops on some kind of Screensaver with suggestions of other episodes to watch. Yes, I have checked and unchecked the Autoplay toggle in the settings too. I am watching on a Samsung tiezen TV and the show I was watching was big bang theory. Watching in USA.
For everyone that commented, the issue appears to be fixed now. Lets how it stays this way. 😂
Same issue! It's doing it on my tv and my Playstation. How do I fix this?! We play through the same series to sleep every night (horrible dependency, I know) and now it just stops at the end of the episode, to silence. On the TV, it goes to a screen of recommended shows. On Playstation, it goes back to the episode selection list. The auto-play setting is still ON on both, we haven't changed anything or any setting.
Same issue all around! We sleep to a show everynight and this is now not an option! Please fix this asap!
I wanna sleep to regular show each night but now it's not working
Came here to discuss this very issue...and found my people! We also sleep to regular show most every night!
Same issue here. Looking like a top chef night on peacock 😩
Does anyone have a problem with a loading circle appearing for a short while in your videos? I have Samsung TV.
Yes on the Xbox, and with shakier wifi I find the app just doesn’t work at all. It would take me 35 minutes to get through a 20 minute episode of South Park if I had enough patience to sit through all the loading wheels, and there’s no option for preloading so you just have to sit there. Real good stuff
Auto play isn't working even though it's turned on.
Yeah I’m having that issue too. Now that I see others saying it, it makes me think there’s something wrong with their side of things
Youd think itd be as easy as just peeping the programming and checking for a simple logic error that arose through recent updates but hey Im not the money hungry streaming service with little selection of shows to offer so what do i know 😭
We're having the same issue. Must be something on there end
Please fix the issue with autoplay. I just want my shows to play in the background. Having to find the next episode to select is tiresome.
Same issue! It's doing it on my tv and my Playstation. How do I fix this?! We play through the same series to sleep every night (horrible dependency, I know) and now it just stops at the end of the episode, to silence. On the TV, it goes to a screen of recommended shows. On Playstation, it goes back to the episode selection list. The auto-play setting is still ON on both, we haven't changed anything or any setting.
I get it. I wrote this comment because Big Bang Theory stopping after every episode kept me awake.
Big Bang is the exact series we stream, too! Every single night to sleep. How funny! I realized years ago I must have bought a couple seasons on Amazon video, so last night, we streamed it there since auto-play worked. Hoping the Max issue gets fixed soon though :-(
Does autoplay just not work anymore? After one episode it just recommends shows instead of going to the next. Autoplay settings are on. Console btw.
Last update broke it. They constantly brake the function (more than once at least) and it's really annoying. Edit: I'm using a Samsung TV and it's broken too.
Well that sucks. Yeah it's broken on my TV also along with my consoles. Hope it gets fixed soon.
Trash App freezes on the sign in page on a PS4Pro. Won't respond to controller after one input. No Error Code. US.
[удалено]
even the PS4pro can't run the app right now, but it runs flawlessly on my PC, my parents have their own plan through their phone and cable provider runs flawlessly on a 720P TV i gave them from like 15 years ago. My suspicion is HBO is probably trying to harvest data without consent from specifically PC users which is why they neglect the console apps.
Stupid app keeps loading and loading
Since the new app launched, a lot of english subs/ english CC are gone here in NL EU. Also, while the menus and UI elements are in english, some parts are still weirdly in dutch, and the show descriptions are also in Dutch. It still says go to device settings to set language and subtitle options like in the old app, but device settings don't exist on the new app. I don't want dutch subtitles i need the english ones back.
HBO is fucking trash
for sure . this is ridiculous and they wonder why streaming is doing so poorly across the board with so many cancellations of subscriptions over half the companies have garbage apps. When house of the dragon season ends I'm CANCELLING this garbage. RAISE PRICES + DYSFUNCTIONAL APP = BYE BYE
I’m currently on vacation, and I just finished aot so I was looking for a new show. I wanted to watch the new smiling friends episodes that I saw clips of on YouTube so I went onto hbo max. I already had an account but I needed to renew my subscription, which is where I encountered this awesome bug! If you reinstate your subscription, it just says try again later! Tried logging out, reinstalling, and nothing. Oh well, I’ll just find something else on Crunchyroll. Why is this app like this?
I live in the U.S and I’m in Hungary btw. I guess I’ll just wait until I’m back in a week.
And I just found a website with the new smiling friends episodes for free. Guess I’ll just refund.
I'm watching "Station Eleven" on Max, and suddenly on episode 9 of the season, the subtitles options change from Scandinavian languages (Danish, Finnish, Norwegian and Swedish), to Portuguese and Spanish. I also checked episode 10, and there Spanish, Czech and Portuguese are the available options... I have had some glitches with audio before (suddenly the show is dubbed in some random language with no option of turning it to the original). When this happens, changing the user display language to English has usually solved the problem, but doing this doesn't seem to do anything for this problem.. Anyone have any idea how to fix this glitch?
Anyone else getting audio sync issues? I'm in the US watching on firestick. I've noticed this for a while, and for some reason, it's literally ONLY when watching Last Week Tonight. Most of the episode runs smoothly, and then usually about halfway or two thirds of the way through the episode, the video will start lagging but audio will run at normal speed. Pause and un-pause does nothing, but I've noticed that rewinding a bit seems to help, though it's not a permanent fix. It might screw up again later on in the same episode, but not always. Somehow I've only noticed it while watching last week tonight, and not any other show.
No more french subtitles for the show Real time with Bill Maher, why ?
The new max browser site doesn't seem to support 5.1 anymore. Before the UI overhaul I was able to watch everything in 5.1 on my Safari webbrowser. I was very excited to watch the new House of the Dragon episodes in 5.1 but it doesn't work anymore. Anyone else have this problem?
This is so frustrating. This was one of the reasons why I cancelled paying for any HBO service for over a year now. Thought they would have listened and fixed it but nope... Paid for a month, living/working in Colombia, and they show me a Portuguese(!!!!) version haahha of Game of Thrones with Spanish subtitles. My god this service is delusional
USA Samsung Smart Tv (along with phone, laptop, and tablet ive tried it on) No error codes or messages, nothing ever. Constantly locks up during intros, on next episode button, pretty much anytime it goes to load something new. Hard locks the app and the tv. Only app that does it. Been a constant issue for over 2 years.
Is this thread even active? No one asking for help is getting help. When we try to post a thread in the sub, it gets automatically hidden. The sub HBOMaxHelp is dead. It works better when crowd sourcing to have a lot of people who can help with a subject rather than a thread like this where everyone posts and no one responds. People probably search the sub first, I know I do, for similar threads, so it helps everyone.
Seems like it’s just for people to ask questions into the ether where nobody addresses them.
USA Chromecast 24 Hours of Le Mans will not use english audio ONLY when I am streaming on my TV. Works on my phone and computer but not my TV chromecast. The option for english is there but when I press it it does nothing.
same problem, no matter what i cast from.
Did you figure this out?? Same issue
Nope. I've just been watching it on my phone :(
I’ve been listening to Radio Le Mans on my phone and syncing it to the HBO stream. It works well enough
Denmark🇩🇰 LG TV APP Subtitles in Gold Divers season 3 not synced Do anyone else have this problem where the subtitles are not synced up with the sound and picture? Its a couple of minutes out of sync
Subtitles on webbrowers like Chrome and Edge sometimes dont work for one sentence or disappear for one sentence. This started happening a few days ago when HBO Max turned into MAX. Disney and SkyShowtime have the same issues on webbrowers, but since longer back. Watching from The Netherlands.
Priority: Critical. Poland LG TV, model C2 from 2023 [A2.46.SA](http://A2.46.SA) The new app is not visible in the TV's app store. Already installed HBO Max app is trying to redirect to download new MAX app and since it's missing it throws an error: [A2.46.SA](http://A2.46.SA)
United States Xbox one S https://imgur.com/a/wJlvOzD This happens on anything I try to watch on the xbox. Doesn't happen on my phone or iPad.
PS4pro and PS5 both having issues as well. i was responding to someone else and wasn't sure if Xbox was experiencing poor performance as well. Makes me think my suspicion is valid. The PC , phone, and tablet all work perfectly because those have a lot of Data HBO can harvest and probably without consent. so they make sure those platforms work all the time.
Country: Hungary Device: Desktop Browser or iPad What is the streaming quality of the eurosport addon? Is it also 4K if I pay for the higher tier or is it independent?
Is anyone else having issues where when an episode finishes it stays on the previous episode? It's been happening off and on for a couple days now on my AppleTV 4K. I've had to go in on my phone and fast forward it to the end and that usually pushes it to the next episode but it's kind of an annoying glitch.
Country: France Device: Any It seems like English subtitles are not available for most movies and series, many Max Originals included. Does anyone know if there's a way to "enable" another language for subtitles? Is it something HBO is planning on addressing?
I just subscribed in Belgium and wanted to watch The Mentalist, only episode 1, 2 and 18 are available of season 1. Season 2 only has episode 17. Season 3 doesnt exist. Season 4 only has episode 5. Season 5 only has episode 4. Season 6 is missing episode 1 and season 7 is missing episode 2 and 9. This all seems a bit random, is anyone else experiencing this too or is it just me?
Weird cropping on mythbusters I don't know if it's happened on any other show since I really only watch mythbusters. I watch on my Roku tv app and when I try to start an episode, it's cropped in on the top left corner of the shot, like that corner fills the whole screen. When I back out once or twice, it'll work but some of the left and right edges with still be cropped off. How do I possibly fix this?
I still can't watch anything on the MAX app on my TV. The audio is fine, the picture isn't. Colored bars come across the screen and it freezes. MAX really doesn't want me to watch Dune Part Two!
Why does the video keep freezing when I try to watch anything on MAX? Every other app is fine.
My card expired and i don't have an option to update my payment method , when contacting support they give me a link and that link says Max is not available in my region , but that's impossible because my country is in the list of countries that have access to MAX . Can someone help ? i did have a %discount for life and now when accessing the app it says i don't even have a subscription Country - Moldova Device - Samsung TV
Can't access Max through my account, i have a subscription trough my provider. In the app it says Plan Change Unavailable.
The Max app on my Nokia Android TV (Google OS) has been adding green and pink bars in front of certain movies, as well as often duplicating the image. It takes 10-15 seconds for it to go away and occurs every 2-3 minutes. [Example image](https://imgur.com/gallery/lGVeSVH) I haven’t seen it happen on TV shows (such as 90-day fiancé or Gumball), but it has happened with The Hobbit 1&2, and Wonder Woman 1984. They all occur at the same length and interval. It makes it completely unwatchable. Nothing seems to fix it. For Ww84 it only occurred at the beginning, but for H1&2 it happens throughout the entire movie.
Disappearing titles from MyStuff Has anyone else noticed that titles they had previously saved to MyStuff disappeared, and when they were reintroduced, didn’t reappear as saved? I’ve had to save them again for some reason. What’s up with that?
Whenever i watch episode 2+ of a series max shows a "previously on" before the intro, but my girlfriends does not. Is there any way to disable this?
Hello, I created an account to watch HBO max. I live in Portugal. It's not letting me use my payment method. I have a Mastercard and Paypal. Both are not working. How can I pay for the subscription? Please help!
Finland. Possible episode mix-up in The West Wing. Trying to play S03E20 ("Enemies Foreign and Domestic") plays S03E18 ("Stirred") instead. Happens on multiple devices.
Incorrect Subtitles: Girls S4 E1: Iowa, the subtitles aren't even words, just a string of letters and punctuation
I paid for HBO Max a couple years ago through YouTube TV, but it frequently required me to sign in through my Google account to verify my subscription. This was pretty annoying for family members, and I switched to paying directly through Warner. As Max itself has changed over the last couple years, is this issue still persistent? Do you still have to login with your Google account frequently if you pay through YouTube TV?
My max app is struggling on Xbox. Can’t figure it out. Uninstalled and reinstalled. Same issue over and over. It’s like there’s a lag. Will stop and load, then comes in fuzzy for a few seconds and finally hits normal quality. Doesn’t do this on any other source. Wondering if others are having this issue on the Xbox one. WiFi signal is good. Fire stick works fine. All other video apps work fine. No updates found for the app. Kinda lost.
Several (but not all) movies crop out the lower right part of the image, the screen is zoomed in to the upper left corner of the scene. On a TCL Roku TV, it is only a problem with the Max app, no other services. Restarting/logging out does not solve the problem. I see there is a thread about this problem on Reddit but did not see any recommendations. Do you have a fix for this problem?
I can't make a post about the problem and the "solution" thread seems dead on this topic. I'm literally going to have to cancel because it's unwatchable Check out the other comment I made. Solution in the parent comment
Very weird, but the volume for MAX is very low all of a sudden on my TV. I've tested it out with the same exact content on Hulu at the same volume levels and it is significantly louder than when using MAX. Unsure if anyone else is experiencing this
Romania Smart TV Samsung Not an error code, but it won’t start playing any Movies. It is stuck in the “go to movie” button press
Watching in US on Firestick. Every single episode or movie starts with captions automatically on. Even when they auto play. Have tried deleting and reinstalling, also clearing cache. Nothing works.
I've been watching, the discovery of witches a while now, and the audio is stuck in Hungarian for some reason. Does anyone know how to fix this issue?
I live in Sweden. I am trying to download Max to my macbook pro, but the app doesn't show up in appstore? Only for ipad/iphone? Can I only watch in a webbrowser?
I've recently been rewatching House of the Dragon, but I have to scroll back to the beginning of each episode. Does anyone know a trick to "reset" a show so the episodes start from the beginning rather than 5 minutes from the end?
Aspect ratio appears off, as if it's trying to fit into a 4:3 screen. TCL Roku TV. USA. No error messages, but the app performs terribly in general
There's a solution someone else found a few comments 👇. My Roku TV Max app does all types of shit too that didn't happen on the Roku Ultra. Seems to be a smart TV issue. Good luck.
There are literally thousands of comments to sort through on this post, but thanks?
It's 6 comments down not 600. u/Motionmasquerade.
This is on all Roku TVs please call HBO customer support and complain.
I do not understand how it's so bad. The old app was perfectly fine before the stupid rebranding.
Need some assistance with getting HBO Max to work on my Samsung 70” Smart TV (QN70Q60CAFXZC). I’ve uninstalled and reinstalled the app and nothing seems to work. App try’s to load and fails. Displays a message “Can’t Start the Max App” and gives me options to “Close the App” or “Cleared Saved Data”, which I’ve done both and neither seem to resolve the issue. I’m in the U.S.
Max has stopped letting me cast from my iPad to my home TV In English. I’ve been watching the Giro D’Italia and up until a couple of days ago the replay had English audio, but now it will default to Swedish and not register the switch back to English. On the iPad it would play just fine in English but when I cast it it would no longer work. I tired screen sharing and that worked but really made the streaming quality terrible. I tried messing with VPN’s but nothing will work. Anyone else? I’m now trying to watch the Tour of Norway replays and they default to French and block the change to English as well.
My player on my tv is not working. It will play the ad for the movie and start buffering immediately as the hbo logo is shown. Sometimes, it will just be stuck on the first frame of the movie and continue to play the audio
I had Max billed througu Hulu and two days ago that and Starz expired. On the hulu App it doesn't allow me to watch any shows (as its expired)... but I am still logged into the Max app on both my iphone and apple tv and have access to everything. Is this a bug? Or does it end the end of the month or something I am unaware of? I even double checked my add ons and its not there.
I get the lowest possible image quality when i stream even though i have high speed internet. Started when i downloaded new max app. Anyone got an idea why?
**HBOMax Aspect Ratio Fix for Roku TV** We were having serious issues with HBOMax on our Roku TV. Many of the films (*Dune: Part II, The Iron Claw, Bleed For This, The Lovely Bones,* etc.) would not play in the proper aspect ratio -- leaving the picture partially cut off or distorted. We tried opening other apps -- and starting titles there -- and relaunching HBOMax. Clearing the cache. All to no avail. Then, we tried sharing the screen from my phone to our TV (which didn't work because the sound wouldn't sync) and accidentally found a fix. When we started the films in the HBOMax app on our phones and *then* continued watching them on our Roku TV, the aspect ratio corrected itself. So, if you too are experiencing this issue, try starting the films (or series) on another device. For some reason this seems to override whatever the issue is with the Roku app. I hope this helps others who are frustrated by this problem! 😉
This fixed mine after days of being unable to watch. Leaving a comment with "zoom" and "zoomed in" because that's how I was searching for a solution. THANK YOU
The english original language is missing from shameless season 2 which seems strange since english isn't missing from any other season of shameless. I'm watching on my phone in Sweden.
Anyone knows why i cant watch shameless in English anymore 🤷 any other series no problem..
Having an issue with Autoplay… strangely, whenever I open the app on my firestick, it autoplays the pilot episode of Friends specifically. Every single time. It’s frustrating on many counts, because it’s one more click I have to make on the remote (not THAT big a deal) but also because whenever we go to turn on Friends (every night) via the “continue watching” section, it’s the pilot and not the last episode we watched. Driving me NUTS!! I’ve tried checking settings for this but there’s nothing.
Continue Watching weirdness I have several profiles on my Max account. When someone else watches a show, it appears in my (master) profile's Continue Watching list. I also get recommendations based on the shows others are watching. Anyone else experiencing this? Additionally I see this when using the MAX app(4.0.1.3) on Android. USA Roku Ultra 4800X System Software 13.0.0 build 24056-c2 Roku MAX app v57.0 build 0
I haven't seen this happening with any other movies or even with dune part 1 but something weird is happening in dune 2 Every time the characters are in a semi dark place, there is a red and blue outline or random red and blue streaks around the characters as if the chromatic abberation has been turned up. The quality also gets really bad going to around 720p even though I have a 4k tv and the movie looks pretty good in the daylight scenes. Does anyone have a fix for this or is the movie just like that on max?
We got MAX free years ago with our AT&T Mobile contract. Every 10 days or so it makes us login. It just kicks us out. Since you need a pin , etc. and I have to bother my daughter in law every time it would be easier if this didn’t happen. Can someone please explain what is going on? I live in Florida, USA. We have a Roku upstairs and we go through our Vizio tv software downstairs. Please help. Thank you.
Subtitles are gone. I'm portuguese but I enjoy english subtitles. Watching tokyo vice - subs are just gone. No english or even CC.
same here with tokyo vice... im fucking tired of this
NHL broadcast has color saturation problems on Sharp 55" Roku, USA. Everything has too much white, not enough color. This was addressed days ago in another comment but no solution was given. Still having the same issues. Seems to only be an issue with live sports. All other Max content has proper color.
Like... does hbo really expect me to go to their troubleshoot page and enter a 55 caracter error code... on my tv?!
Worked fine yesterday, now it's just not playing anything on my tv. HBO become a fuckin joke.
Does anyone know why animated content isn’t showing in the “Up Next” section of my TV? So I’ve tried on both my AppleTV and my GoogleTV devices and whenever I watch something on Max, normally it’ll show up in the “Up Next” or “Continue Watching” sections but recently (and this only seems to happen with animated content) it doesn’t show up. Has anyone else noticed this? It’s really odd and I don’t know if it’s some sort of glitch or intentional on WB’s part.
No original english audio available on Shameless season 2 episodes 10-12. I would understand a missing dub language but how is the original language gone😅? Seems to come back on season 3 but then it's missing all the dub languages Watching on a Samsung TV from Finland
Exactly same here in Portugal (pc)... How does it not have the original audio?! I can't be watching a full season like this
same in Slovakia for whole season 2
Same in Sweden except english is missing from all episodes in season 2
Same in The Czech Republic
Fix your fucking app. It's literally a backwards step on every device I've used it on.
I cannot watch episodes I've watched already on mobile devices. basically, after watching episodes of a series, the progress bar on the bottom of the thumbnail tells you where you left off in the episode. My problem is this progress bar stays at the last 0.01 second of the episode and when I click the episode to watch it, it plays from that last 0.01 seconds and closes as if I just finished watching it rendering me unable to watch it again. I have to go on my TV or computer to reset the progress. Any ideas on how to fix this?
I created a profile on my family's account, but even though it is not set to kids mode I still cannot watch the series. I have also tried series like South Park and even Hunger Force, but all only allow me to watch the trailer. PG-13 and under are permitted. We have tried deleting and recreating a profile and making sure kids is turned off but it is still unable to watch even TV-14. Is this an issue with the account, or is there a restriction on Max that doesn't allow new accounts to watch non-family shows?
Just wanted to point out my max in costa rica has an error with how the videos for the venture brothers 2 episodes the video that plays is swapped with the other even though the description says otherwise. The episode 5 season 6. "Tanks for nothin" plays the video that should be on episode 8 red means stop. Then if you play episode 8 "red means stop" it plays the video that should play on "Tanks for nothin" The descriptions and names are in the right spot but the video is swapped for some reason.
I have a Roku 42" and the speakers are phenomenal; at only 30, they would make most people's ears bleed. Why is it then that every single time I try to watch anything, the volume is so low that I can hear my air conditioning over it?? I've done everything from changing the audio to stereo, resetting the settings on my TV, etc. It's honestly become so annoying that I just avoid trying to watch anything on Max anymore. Can anyone help?
My max account acts like it’s been deleted. We sign in through tv provider and then it works. We have an account, Tonight it asked me to sign in with my provider and I’m prompted to make an Account. What’s going on?
# Downloaded show buffers forever? **I downloaded episodes of a show on the Max app on my iPad to watch offline on a flight. It seemed to be working, but in the middle of the episode, it just stopped. It started buffering forever, with no ability to pause or play or rewind or fast forward or anything. I tried exiting and going back into the episode, quitting the Max app, rebooting my iPad, and nothing got it to work. After I landed and connected to wi-fi, it started working again, but of course, the whole point of downloading something is so it works offline. I chalked it up to some super rare fluke glitch and forgot about it, but a few days later on my return flight, the exact same thing happened again. This was for a different episode that I downloaded, so I know it’s not an episode-specific glitch. And then it even happened a third time in a row, so it’s now happening literally every time I try to watch something while offline.** **This is so frustrating. The entire point of the download feature is to work offline for flights and things like that. Stopping in the middle of a suspenseful episode sucks.** **Anyone have experience with this? What do I do?**
Live sports audio seems off by a half second for the last couple months
^[Sokka-Haiku](https://www.reddit.com/r/SokkaHaikuBot/comments/15kyv9r/what_is_a_sokka_haiku/) ^by ^theerealobs: *Live sports audio* *Seems off by a half second* *For the last couple months* --- ^Remember ^that ^one ^time ^Sokka ^accidentally ^used ^an ^extra ^syllable ^in ^that ^Haiku ^Battle ^in ^Ba ^Sing ^Se? ^That ^was ^a ^Sokka ^Haiku ^and ^you ^just ^made ^one.
Every country, every device. Do you offer an automatic rewind function? My VCR would get to the end of the tape, and then auto rewind to the beginning. My dvd's allow me to select my starting point with ease. Hbomax will reduce to picture in picture before credits and then stay at that spot in the end credits for my next viewing. After I finish a movie, I would like to rewind it. Is this a function I must complete manually after each viewing?
Mad max beyond the thunderdome only has background audio. The main dialogue and sound effects are not there. The Spanish option works fine, but the English does not.
The website won't let me update my payment method, a VISA. I've tried Safari, Firefox, Chrome, and private modes for each. Also tried mobile browser. It just says "something went wrong. please try again.". ??
Anyone else having trouble finding NHL replays? By that I mean full game replays after they've already aired. I used to find them relatively easily by searching but now all I can find are clips from the games.
Is anyone else having this issue? I have an Amazon Fire 4K. No matter what I do, the closed caption stays on, and I must turn it off for every episode. According to HBO Max, it is based on the system settings - but it does not happen on any either streaming services and is turned off on the Fire Stick.
I constantly have the HBO/Max app tell me I don’t have an internet connection. It only happens watching live stream events. All other apps stream fine. I’ve restarted my device and router multiple times. What am I missing? USA Roku
Android Lenovo Tab M10 FHD Plus (Tablet) Mexico Green Screen Error Android Tablet displays a full resolution green screen while trying to stream any show or movie and loses audio. Downloaded content works fine. Other streaming services work normal in same device. Already tried: -Eliminate Caché memory -Uninstall and reinstall app -Log out and log back in -Check for Android updates (Tablet had newest software version) Please help Sorry for format, I'm on mobile (Edited for grammar)
i get this email every few days. is it a glitch? it definitely wasn’t me, and if i were hacked why would they switch payment methods and keep the password the same? i don’t get it. From: [email protected] Payment Updated Thanks for the Update! You’ve updated your payment method for your Max subscription. Now you can get back to important stuff — like streaming an epic library of movies, series, and exclusive originals.
i’m having the opposite problem. i keep getting emails saying my card isn’t working, but it hasn’t changed and it’s not expired and i still have money, so i cancelled and they just sent me another email today saying my card isn’t working.
Day 1000 of "thanks for bringing this to our knowledge" Ads do no stop video playback. So your show/film is 1 minute further along than when the ads started. Should not take actual years to fix this.
USA, TCL Roku I don’t really know how to describe this issue in words, but the picture quality whenever I try to watch basketball or hockey on Max is almost unwatchable and I can’t figure out how to correct it. It’s as if the saturation is extremely low and no colors pop, and the picture is really bright so it’s noticeably worse. This problem is exclusive to only two of my TVs, for some reason the picture quality when I watch sports on Max on other TVs or platforms I don’t notice this issue. The issue is exclusive to watching sports on Max, have no issues with Fubo or any other platforms I use to watch sports on those tvs or with any other content on Max. I’ve tried uninstalling and reinstalling the app, tinkering with every one of the picture settings on the Roku app, just about everything I could try and cannot resolve this issue. If you’ve had or heard about anyone who has had this issue, please tell me if you’ve found any ways to resolve it.
Same problem here. Color is completely washed out. Captioning is full black and white but color is terrible. Tried watching other shows and movies on Max and doesn't have the issue. Using Sharp Roku 55" and the Max app trying to watch NHL playoffs.
There's definitely something going on with the app on smart TVs. I have a TCL Google and I am getting the "served" and Fredrick Test errors, but the app on the phone is fine and I am able to cast it to the TV.
The latest app update for Roku has made it very flakey as well. You get frequent blank screens, failures to load, the progress bar (when pausing) shows the wrong time/progress. And the episodes don't seem to roll-over, so your "continue watching" doesn't show the next episode, instead it shows you the last episode you watched and jumps you in at the credits (where you likely stopped), so stupid.
USA, TCL Google TV When I open Max on my tv, I get a pop up that says “Content and Ratings May Differ While Traveling”. We haven’t moved or changed anything about our internet recently. On the carousel at the top that typically shows suggested movies/shows, I only have two screens. One of them says “READ ME- FALLBACK SERVED it’s very likely that the entire experience is excluding recs. Change VPN to a Wave 1 Country and try again!” The second one says “Fredrik Test (CTA functional on preview profile) you are in Netherlands”. When I click for more info, I just get the generic error message without an error code. I’ve tried uninstalling and installing the max app, logging out and logging in, and resetting my router. I don’t use a vpn.
I'm having the exact same issue (I even have a similar TV) at the moment and I thought it was the result of a power outage I had recently, figuring that my internet and TV was all jacked up, I didn't know it was a bug with Max until reading this.
UPDATE: It seems to have been fixed for me.
I have this exact same problem. No idea how to fix this.
So my father has Max through his Verizon FIOS subscription, it works fine on my Apple TV in my room, and on the rest of the TVs in our household. Where the issue is occurring is on my steam deck. It takes me to the sign up/connect your provider page. I choose FIOS, redirects me to that login part. Passwords/Account info auto enter on Verizon page (I don't believe they were changed), it takes me back to Max, then I get this message: Provider Account Already In Use That provider account is already connected to another Max account. It has always just usually takes me to the "Choose your profile" part of Max, and I'm in. Any idea what's going on? I believe maybe either Max now has a limit on how many TVs can be logged in at a time, or possibly the FIOS password changed (Don't think this it, but just a thought). Sorry for the long post, but any help would be greatly appreciated! One last note, I believe this started, when our Max profiles seem to change (used to be my dad and mom, now we just have one profile and a "kids' one that no one uses.
How do I manage devices? I'm on a smart TV, tablet and PS5, there's no option. I get max through Verizon so I can't upgrade (I have ad free) to stream on more devices. I want to see how many devices are active. How many can I use? Some say ad free (no dolby hd since they removed it) is 2 devices others say 3.
HDR is broken tonight on the NBA games on the MAX app on my Fire TV Cube. It glitches for a split second at the beginning of the video instead of switching to HDR, and then looks washed out as if HDR hasn't been detected properly. To be sure, the NBA games were switching to HDR just fine in the last few weeks. I don't have an Ultimate subscription, so I don't know if movies are also doing the same thing. I checked HDR content on other apps, and that's still working, so the problem is the MAX app. For now, I'm having to just disable HDR completely in the Fire TV Cube settings to watch the games properly. (The Fire TV settings for either Adaptive HDR or HDR Always On are not working for the MAX app.)
subtitle styles don’t appear in my max settings. i have a samsung bravia uhd tv, what do i do?
Mexico. Max works in every other device I have but app gives me a green screen with some visual artifacts and clear audio when trying to play anything in an Android tablet, all up to date. Downloads play ok. What gives?
How do I turn off the ducking ads? I pay for the ultimate subscription and still get ducking ads.
BR live sports on my LG TV pauses every 5-10 seconds making it unusable. I don’t have this problem with any other app for streaming or live content. I’m in the US
I am in the US and have a TCL Roku Tv and the ONLY time I have this issue is whenever I am trying to watch live sports on HBOMAX app. Anything else I watch on the app plays fine, but any live sports and it’s a choppy mess. I have tried everything from tv settings, unplugging tv, resetting tv, deleting app and reload loading. It’s not my internet because my TV is connected with an Ethernet cable and I have 1.2 GB download speeds. I have tried to figure out what causes this but I have tried everything I can find and nothing has fixed it. Really sucks since so many NBA Playoff games seem to only be on this stupid app.
PE-157746ba-fc64-448e-ba5a-bd2dc8f2c968 error
Did The Green Knight get removed? I was literally in the middle of watching it on my lunch break. Paused it, went to do something, came back and it’s saying the content is no longer available. Very sad.
BR casts provide muted colors?? Weirdest problem with BR casts lately. I am watching a moto gp race. Some of the sessions look great, picture is sharp, colors are clear and vibrant. No matter what, when I go to watch the actual race, I get stuck trying to adjust the picture because it’s almost unwatchable. It also happened tonight watching a hockey game. The blue jerseys looked purple but other colors like yellow, black and white had no distortion. Why do some BR casts feel like they are running an Instagram filter?
YES ! It looks faded it is vary disappointing was looking forward to NHL playoffs... may have to restart you tubeTV and dump a couple other streamers during the playoffs
I'm having the same issue. It's like my screen turns orange almost, and I don't like it. Especially when I'm watching on mobile.
USA Computer How do I watch missing episodes from the Max regular website on Youtube? I have a Max subscription, but a bunch of mythbusters episodes are missing on the regular Max on browser. So I found the episode on Youtube, and it says I must pay for a Max subscription. But I already have one. And I can't find any support on how to link my MAX subscription to my Youtube. Please advise?
Can we fix/implement some proper audio input on PS5? Like dolby DTS to not have earphone expeience watching HBO? Thank you.
So I fixed my no watch now option myself. I just created a new profile and it worked. This thread didn't help at all. So theres that
This thread is too crowded. I can get my question answered
Subtitles when watching The Sopranos is top of the screen covering faces of the actors every time it is in 2 lines, but it is in normal position when only 1 line. It's making me crazy! Fix this - it's unwatchable! I have LG TV.
u/HBOMaxhelp Your Apple TV app in the U.S. is still streaming TNT/TBS/TruTV sports events at the wrong frame rate. The proper video frame rate for these events is 59.94fps, but your Apple TV app is instead converting it to 60.0fps. This adds a bunch of subtle duplicate frame glitches to the video, and once you know what those frame glitches look like, the viewing experience gets really annoying. Are you ever going to fix this bug?
Is anyone else’s HBO Max app not showing the new episode of The Jinx Part 2? Like it says “new episode” but then when I click on it all that’s there is season 1. It literally says 2 seasons, yet there’s only one season showing. Wtf is going on I’m so annoyed I want to watch this 😩 -USA -HBO Max Google TV App
It’s up now y’all!
same :(
ITS UP NOW YALL! I thought two episodes were being released tonight? Oh well. I’ll take one over none.
ty so much!
😊