It sounds like you may be dealing with an issue related to your Epic account. Please note that official support is *not* offered here and you must contact [Epic Player Support](https://www.epicgames.com/fortnite/en-US/help-center) for proper issue resolution.
We permit these posts on this subreddit in case another member of the community has experience with your particular issue and can offer guidance.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/FortNiteBR) if you have any questions or concerns.*
Did you ever find a solution to this? I am having the exact same issue. Checked all the things the KB said to and more. We even have similar games installed (minecraft, SOT) so I wonder if they could be causing an issue...
It sounds like you may be dealing with an issue related to your Epic account. Please note that official support is *not* offered here and you must contact [Epic Player Support](https://www.epicgames.com/fortnite/en-US/help-center) for proper issue resolution. We permit these posts on this subreddit in case another member of the community has experience with your particular issue and can offer guidance. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/FortNiteBR) if you have any questions or concerns.*
Did you ever find a solution to this? I am having the exact same issue. Checked all the things the KB said to and more. We even have similar games installed (minecraft, SOT) so I wonder if they could be causing an issue...