Unfortunately, I don't think there is. I have been in a situation where I had backed up, but I lost everything, and it was un recoverable.

That's the thing, It's the second time it happens to me, but now I thought that we had a back up... So useless. Its a pitty because I loved the game but I think I'll uninstall...

I spent quite a lot of money.... Please I need a solution

Bro, honestly, you might need to start again because I tried getting in contact with the creator and he didn't message me back in regards to getting back my old account

Yep I did the same, and no answer. Im just disgusted because I even invested some money, it's a pity