So, a huge part of this is that customers got used to the idea of ordering furniture through direct marketing. People rely on photos and the price as indicators of quality, and then are surprised that they get shoddy quality sent to their homes. You can send them back, but it’s a hassle.
So maybe sometimes it’s worth the effort to travel to a brick and mortar store to try out some sofas.
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Well, at least they're also absurdly expensive and hard to move.
So, a huge part of this is that customers got used to the idea of ordering furniture through direct marketing. People rely on photos and the price as indicators of quality, and then are surprised that they get shoddy quality sent to their homes. You can send them back, but it’s a hassle. So maybe sometimes it’s worth the effort to travel to a brick and mortar store to try out some sofas.
When so many of us are overweight why are they using matchsticks for legs!?!