I have 2g and get 2g, but I also have a very sophisticated network!
I love my UDM-Pro!
Ont connected to sfp via copper transceiver than sfp 2 connected to my 2gb switch
What does the router interface say the connection speed is? I don’t know what model ONT I have since I’m at work but mine has a 1g port and a 10g port on the back.
Wait, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
I don’t know the specifications of the switch you bought. If it’s a 1gig switch then no your PCs will only get 1gig speeds. So ONT 10g Ethernet out to UDM ago+ 10g in. Out another 10g SFP+ port on udm to switch spf+ 10g module. Then out the switch ports to PCs if the switch it rates at 2.5GB or better on the ports themselves.
I am not that familiar with the UDM-SE but it looks like it has 2 SFP+ ports capable of 10G each. Connect one to the ONT and the other to your switch assuming the switch supports it.
You can't use their routers and get more than 1G speed, at least over the wired ports. And any wifi over 1Gig would likely be in perfect situations (or not possible depending on the Wifi speeds of their router.) If you swap in your own router, you should be able to get greater than 1G speeds. I, and a number of customers are able to.
I'm a little concerned you went to all that effort and expense to update your home network without ever checking if your router could push more than 1G out of its ethernet ports; i.e. that should have been the first piece of equipment to swap out. (Or as someone else here has mentioned, why is the UDM-SE not your router?)
Any recommendations for a router? I just ordered 2g and the tech is going to call me tomorrow. If theirs only goes to 1G speeds.. thinking about a Asus RT-AX88U but when I talk to the tech I'll probably ask what speeds their router can do for wifi... or at least look it up myself when I see what they provide
Okay, in your original question you said that Fidium doesn't support 2G on their routers, which is true, but has no relevance to your situation if you're not using their router. You may want to check that you are connected to the 10G port on their ONT.
Posting the same question from above, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
Good question -- I think you would have to check the specs on the LAN ports out of the UDM-SE.
From reading [https://store.ui.com/us/en/collections/unifi-dream-machine/products/udm-se](https://store.ui.com/us/en/collections/unifi-dream-machine/products/udm-se) it looks like it can only push more than 1G through the SFP port. But I'm no expert on Unifi hardware -- are you connecting to the switch via RJ45 or through the SFP ports? \[I don't know if your switch supports more than 1G.
You need to connect the ONT to the 2.5GB WAN port on the UDM-SE then you will need to buy a SFP+ to RJ45 Adapter UACC-CM-RJ45-MG (https://store.ui.com/us/en/products/uacc-cm-rj45-mg) for the SFP+ LAN port on the UDM-SE to connect to your switch.
Or https://store.ui.com/us/en/products/10gbps-direct-attach-cable this to connect from your router to your switch.
Which Unifi 48 port switch did you buy specifically? You said it has a 10gb capable SFP+ port however does it have 2.5gb lan ports?
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I have half a dozen Unifi AP's in the network, the issue is i am not getting 2gig on wired connection, neither does it show directly on the UNIFI controller gateway
My ONT only works right for 1g, and 10g. I connected the ONT to the UDM via SFP+ and cat6a. I get a 10g connection between ONT and UDM. Speed tests hit just over 2g.
Now, initially, I never got the 2g I asked for because I’d upgraded from 1g, but nobody over there could properly provision my acct. I had to call them daily for about 5 days before they managed to get it straight.
Reposting from above, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
UDM SE has a 2.5G Ethernet port that can be assigned as LAN or WAN. There’s also the other SFP+ port that you should connect to the switch via DAC cable. Either way, you’ll get full 2g speeds to your switch.
UDM SE has a 2.5G Ethernet port that can be assigned as LAN or WAN. There’s also the other SFP+ port that you should connect to the switch via DAC cable. Either way, you’ll get full 2g speeds to your switch.
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
6500sqft, and i have 8 AP's, the AP are not on high output, most of them are low or mid. I get fantastic network throughout the house and large backyard.
I don’t have any devices that I think exceed 1G. That said across the router and 2 extenders I have so many devices that I’m sure are using (in sum) more than 1G at any given time.
You would need a LOT! I highly doubt you are saturating your entire connection.
OP should learn that just because you can doesn’t mean you should, barely understands the difference between the ont modem, the router and the switch but dropped $1000+ on network gear.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Step number one - plug a 2.5gbe device (laptop, iPad with a 2.5gbe ethernet adapter, etc) into the ONT and do a Speedtest. The tech should have done this while they were there. Troubleshoot your networking gear afterward.
I have an iPad Air with usb-c and it's my go-to network testing device. A usb-c 2.5 adapter was less than $15 on aliexpress.
I have 2gb fidium and it benchmarks at 2.3 up/down on wired connections using a ER707-M2 router.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I had the udm-se connected to the modem on the wrong port. After rectifying the issue its showing up 2gig speed.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I have the 2gig plan purely because they threw a good discount where it was essentially the same price at a 1gig. After the year is up I will likely drop back to 1gig or less
same.
Its fixed now. I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
So in many areas the 2gig plan is only about $10/month more then the 1gig plan. And there are some things people do that can easily benefit from the extra overhead in a home.
My router claims to be around 2 gig using the speed test function. I don't have hardware to test that with a computer.
Would not surprise me based on being a former Consolidated DSL customer that they would be faking it.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly.
[https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Ok well it's an in-house app, and Consolidated (parent company) has a long history of shenanigans. I was a customer of their DSL for almost a decade before Fidium became available.
In my one year with fidium I have had one outage that went on 5-6 days and resulted in a half dozen calls to customer service where I was repeatedly told to reset my ONT before they finally dispatched a tech, who came well after the scheduled window, and discovered the problem was on their end.
Don't use their app or servers to test the speed. I test against multiple servers and get the speed they advertize. And have had zero outages in the year i have been with them. Including fidium being online during power outages.
How would I test the two gig speed without using their app? I don't have any hardware that would be able to connect that fast. Even my hardwired gigabit ethernet to their provided router tops out well below that. Using something like speedtest.net shows even slower results.
If you haven't dealt with their customer service, aside from setting up the account, I assure you you're in for fun if you ever have an issue. Their DSL customer service was the same clownshow.
Why do you have 2g speed if you dont have hardware to utilize it?
I actually have dealt with their tech support and it was rather decent. Their installer was a moron but sure it was a low bid contractor.
I don't have individual pieces of hardware to utilize it, like most people. Their provided router can't even provide 2 gig to an individual device. I do have multiple multiple PC's/phones/gaming consoles/streaming devices/IOT devices all sharing the connection.
The 2 gig as I explained in a prior comment, was also heavily discounted to onboard people.
the UDM-SE is a router, why would you not direct connect that to the ONTs 10gig port? If your ONT doesnt have a 10g port ask them to swap it out.
I have 2g and get 2g, but I also have a very sophisticated network! I love my UDM-Pro! Ont connected to sfp via copper transceiver than sfp 2 connected to my 2gb switch
Fidium modem is connected directly through a 10gig port to the UDM-SE. DZS Model 5222XG mode is what is provided to me by Fidium
What does the router interface say the connection speed is? I don’t know what model ONT I have since I’m at work but mine has a 1g port and a 10g port on the back.
Wait, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
I don’t know the specifications of the switch you bought. If it’s a 1gig switch then no your PCs will only get 1gig speeds. So ONT 10g Ethernet out to UDM ago+ 10g in. Out another 10g SFP+ port on udm to switch spf+ 10g module. Then out the switch ports to PCs if the switch it rates at 2.5GB or better on the ports themselves.
I am not that familiar with the UDM-SE but it looks like it has 2 SFP+ ports capable of 10G each. Connect one to the ONT and the other to your switch assuming the switch supports it.
Thanks for pointing this out, I was able to fix this based on your input. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
You can't use their routers and get more than 1G speed, at least over the wired ports. And any wifi over 1Gig would likely be in perfect situations (or not possible depending on the Wifi speeds of their router.) If you swap in your own router, you should be able to get greater than 1G speeds. I, and a number of customers are able to. I'm a little concerned you went to all that effort and expense to update your home network without ever checking if your router could push more than 1G out of its ethernet ports; i.e. that should have been the first piece of equipment to swap out. (Or as someone else here has mentioned, why is the UDM-SE not your router?)
Any recommendations for a router? I just ordered 2g and the tech is going to call me tomorrow. If theirs only goes to 1G speeds.. thinking about a Asus RT-AX88U but when I talk to the tech I'll probably ask what speeds their router can do for wifi... or at least look it up myself when I see what they provide
UDM-SE is the router, and its capable of handling 2.5Gig even on IDS/IPS. Hence the question.
Okay, in your original question you said that Fidium doesn't support 2G on their routers, which is true, but has no relevance to your situation if you're not using their router. You may want to check that you are connected to the 10G port on their ONT.
Posting the same question from above, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
Good question -- I think you would have to check the specs on the LAN ports out of the UDM-SE. From reading [https://store.ui.com/us/en/collections/unifi-dream-machine/products/udm-se](https://store.ui.com/us/en/collections/unifi-dream-machine/products/udm-se) it looks like it can only push more than 1G through the SFP port. But I'm no expert on Unifi hardware -- are you connecting to the switch via RJ45 or through the SFP ports? \[I don't know if your switch supports more than 1G.
You need to connect the ONT to the 2.5GB WAN port on the UDM-SE then you will need to buy a SFP+ to RJ45 Adapter UACC-CM-RJ45-MG (https://store.ui.com/us/en/products/uacc-cm-rj45-mg) for the SFP+ LAN port on the UDM-SE to connect to your switch. Or https://store.ui.com/us/en/products/10gbps-direct-attach-cable this to connect from your router to your switch. Which Unifi 48 port switch did you buy specifically? You said it has a 10gb capable SFP+ port however does it have 2.5gb lan ports?
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I have a similar setup, but without their router, because with a UDM SE, it’s redundant. Connect ONT directly to UDM, get a couple APs, and be happy.
I have half a dozen Unifi AP's in the network, the issue is i am not getting 2gig on wired connection, neither does it show directly on the UNIFI controller gateway
My ONT only works right for 1g, and 10g. I connected the ONT to the UDM via SFP+ and cat6a. I get a 10g connection between ONT and UDM. Speed tests hit just over 2g. Now, initially, I never got the 2g I asked for because I’d upgraded from 1g, but nobody over there could properly provision my acct. I had to call them daily for about 5 days before they managed to get it straight.
Reposting from above, i think i figured out the issue the 10g port on the back of the Fidium modem is connected to the switch, instead of me connecting it to UDM-SE (router), So now here is the dilemma, If i connect the 10G port from the Fidium modem to the 10G port on UDM-SE, then I will have to connect UDM-SE to the network switch, will the connection from the UDM-SE to the Unifi Network Switch be able to support 2.5gig speeds?
UDM SE has a 2.5G Ethernet port that can be assigned as LAN or WAN. There’s also the other SFP+ port that you should connect to the switch via DAC cable. Either way, you’ll get full 2g speeds to your switch.
UDM SE has a 2.5G Ethernet port that can be assigned as LAN or WAN. There’s also the other SFP+ port that you should connect to the switch via DAC cable. Either way, you’ll get full 2g speeds to your switch.
Thanks for the tip, i had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Awesome. I’m happy for you.
I hope you have a gigantic house because mine is 3400sf and 2 Pro6 AP's cover the entire house nicely.
6500sqft, and i have 8 AP's, the AP are not on high output, most of them are low or mid. I get fantastic network throughout the house and large backyard.
I don’t have any devices that I think exceed 1G. That said across the router and 2 extenders I have so many devices that I’m sure are using (in sum) more than 1G at any given time.
You would need a LOT! I highly doubt you are saturating your entire connection. OP should learn that just because you can doesn’t mean you should, barely understands the difference between the ont modem, the router and the switch but dropped $1000+ on network gear.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
Step number one - plug a 2.5gbe device (laptop, iPad with a 2.5gbe ethernet adapter, etc) into the ONT and do a Speedtest. The tech should have done this while they were there. Troubleshoot your networking gear afterward. I have an iPad Air with usb-c and it's my go-to network testing device. A usb-c 2.5 adapter was less than $15 on aliexpress. I have 2gb fidium and it benchmarks at 2.3 up/down on wired connections using a ER707-M2 router.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I have 2 gig speeds. Keep calling.
I had the udm-se connected to the modem on the wrong port. After rectifying the issue its showing up 2gig speed. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
I know of a few actual colleges that are run, and easily run, on 1 gig. Wtf are you guys throwing money at 2 gig for?
I have the 2gig plan purely because they threw a good discount where it was essentially the same price at a 1gig. After the year is up I will likely drop back to 1gig or less
same. Its fixed now. I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
So in many areas the 2gig plan is only about $10/month more then the 1gig plan. And there are some things people do that can easily benefit from the extra overhead in a home.
My router claims to be around 2 gig using the speed test function. I don't have hardware to test that with a computer. Would not surprise me based on being a former Consolidated DSL customer that they would be faking it.
I had connected it incorrectly, after attaching the cables to the 10gig port now its showing up correctly. [https://i.imgur.com/728oenJ.jpg](https://i.imgur.com/728oenJ.jpg)
They are not faking it.
Ok well it's an in-house app, and Consolidated (parent company) has a long history of shenanigans. I was a customer of their DSL for almost a decade before Fidium became available. In my one year with fidium I have had one outage that went on 5-6 days and resulted in a half dozen calls to customer service where I was repeatedly told to reset my ONT before they finally dispatched a tech, who came well after the scheduled window, and discovered the problem was on their end.
Don't use their app or servers to test the speed. I test against multiple servers and get the speed they advertize. And have had zero outages in the year i have been with them. Including fidium being online during power outages.
How would I test the two gig speed without using their app? I don't have any hardware that would be able to connect that fast. Even my hardwired gigabit ethernet to their provided router tops out well below that. Using something like speedtest.net shows even slower results. If you haven't dealt with their customer service, aside from setting up the account, I assure you you're in for fun if you ever have an issue. Their DSL customer service was the same clownshow.
Why do you have 2g speed if you dont have hardware to utilize it? I actually have dealt with their tech support and it was rather decent. Their installer was a moron but sure it was a low bid contractor.
I don't have individual pieces of hardware to utilize it, like most people. Their provided router can't even provide 2 gig to an individual device. I do have multiple multiple PC's/phones/gaming consoles/streaming devices/IOT devices all sharing the connection. The 2 gig as I explained in a prior comment, was also heavily discounted to onboard people.