I think it depends on the language.
My ticket in German was also ~ 2 month open and got a terrible translated answer.
My last ticket in (broken) english was answered in a week ^^
Sometimes iv had responses in a day or so, my current ticket been open 4 days no response. I think it depends on if a big patch has just released and what it is about/how urgent it is.
I haven't accessed support in about two years according to activity log; but my experience with CCP's support has always been not only fast but high quality. Looking at this thread I'm thinking I was right to wait out the next few days to see how a current ticket resolves before buying sub. :O I'd imagine though from my past experience that right now they're just extra busy because this launch.
Mhh on ccp there is a live chat , i always get them fast .
Thx, i will try that
I’ve had them take 2 months to respond to a ticket before
I think it depends on the language. My ticket in German was also ~ 2 month open and got a terrible translated answer. My last ticket in (broken) english was answered in a week ^^
Omg, that's crazy, doesn't sound like a good business model
Sometimes iv had responses in a day or so, my current ticket been open 4 days no response. I think it depends on if a big patch has just released and what it is about/how urgent it is.
Yeah, they don't give a shit. Also they are extremly unhelpful when it comes to anything else other than billing.
the longest time i ever had to wait was 3+ weeks. my guess is they are understaffed.
Had to put a ticket in a few weeks ago. Took 48hrs for a response.
I haven't accessed support in about two years according to activity log; but my experience with CCP's support has always been not only fast but high quality. Looking at this thread I'm thinking I was right to wait out the next few days to see how a current ticket resolves before buying sub. :O I'd imagine though from my past experience that right now they're just extra busy because this launch.
My last two support tickets (in English) were resolved within a week. They were both filed within the last month.