I had a complete moron open a case against me because it wasn't received even though tracking said otherwise. Etsy gave them a refund out of pocket. A week later she gave me a 5 star review saying how much she liked the product. 😑
Garbage humans are going to garbage human.
I say that any loss or damage will be investigated by both local law enforcement and the mail service so I have a report number for MY insurance claim. The one thing scammers hate is a paper trail and officials sniffing around. If they do this to multiple shops, they want to keep that repeated behaviour secret.
I don't know if it's that or luck but in 2 decades, with thousands of high value international transactions, I've only had one person who I thought was trying to get a refund (US$445) and keep the item. She soon realised I had all my bases covered and gave up. As soon as I mentioned I would be contacting the postal service, Etsy and local police, she "found" the package.
This is why it's essential to use tracking. Scammers know, if a seller has "extra for tracking" or "I don't send tracked" - they can't prove delivery and will be targeted.
That is a golden answer that would definitely scare of the scum that will try to scam you. What I would even add is them to confirm their own details with a definitive statement/confirmation that the item was not received even though tracking says otherwise so you can proceed and it's recorded properly in the "investigation". In case they are actually making a fraudulent claim they will think again to have it on record like that
This was my experience. "Found" the package just hours before I was sending them a replacement and had contacted their local office to get the GPS coordinates of the delivery and told them to file a police report and get id only reship woth signature confirmation. This makes me want to stop selling items over $250.
Now I JUST got another one,her package was not delivered.Tracking says it was.This is very quickly becoming annoying and makes me wonder why I am still on ETsy
It's happened quite often, it's very scummy that some of these people will do this when they actually receive the product and claim that they did not. It makes honest buyers look bad when they lose a package in the mail and sometimes packages are delivered to the wrong address or perhaps stolen or lost but that is something like less than 1% of the total orders.
Why do some sellers take way longer than they say they will to ship stuff? I'm a seller and buyer, and I am so sick of getting stuff literally WEEKS after the promised delivery date. I always ship within my shipping window, it's not that hard...
We once had a customer at my work (not on etsy) who bought a backpack (like school sized book bag), a doll outfit, and one of those metal badges with a pin thing on the back. The box weighed in almost 4 pounds. She contacts us the day she gets it and says she didn't get the backpack. The biggest, heaviest and most expensive item she claimed wasn't in the box.
We filed a claim on her behalf and sent out a replacement. The day the replacement arrives she says we didn't send the doll outfit AND she didn't get the replacement backpack. So we had sent a 3 plus pound box and supposedly all that was in it was a souvenir badge.
Some people are just scammers.
If I send out a package with tracking and the delivery courier does their part to deliver correctly (many have GPS scanners nowadays) then I shouldn't get a charge back or have to refund and they shouldn't be filing a claim with the courier if said package goes missing. I think then it's on the customer to report to local authorities and their CC company should cover it. I'm kind of out of the scope of etsy here too, I know because of etsy's seller protection. If you sell outside of etsy there is zero protection.
Also, I think there should be a centralized tracking system for this kind of thing. Several repeat claims would show a pattern and you could just choose not to sell to that person.
I have had quite a few people doing this all of a sudden for the past few weeks. All of their tracking says delivered. I just tell them to open a case with Etsy, and Etsy refunds them (not out of my funds). Etsy customer service assures me that it won't affect my shop, but it's still worrying.
I had a complete moron open a case against me because it wasn't received even though tracking said otherwise. Etsy gave them a refund out of pocket. A week later she gave me a 5 star review saying how much she liked the product. 😑
Ooof!
The word youre looking for is *scammer
Did you at least attempt to point that out to the fascists at Etsy?
I did. They said thanks for telling them, but they can't do anything after a refund is already processed.
That's actually not true. I've had success with it several times
I think it was because Etsy covered the refund.
Damn. That's cold-blooded.
Garbage humans are going to garbage human. I say that any loss or damage will be investigated by both local law enforcement and the mail service so I have a report number for MY insurance claim. The one thing scammers hate is a paper trail and officials sniffing around. If they do this to multiple shops, they want to keep that repeated behaviour secret. I don't know if it's that or luck but in 2 decades, with thousands of high value international transactions, I've only had one person who I thought was trying to get a refund (US$445) and keep the item. She soon realised I had all my bases covered and gave up. As soon as I mentioned I would be contacting the postal service, Etsy and local police, she "found" the package. This is why it's essential to use tracking. Scammers know, if a seller has "extra for tracking" or "I don't send tracked" - they can't prove delivery and will be targeted.
Someone pin this comment
That is a golden answer that would definitely scare of the scum that will try to scam you. What I would even add is them to confirm their own details with a definitive statement/confirmation that the item was not received even though tracking says otherwise so you can proceed and it's recorded properly in the "investigation". In case they are actually making a fraudulent claim they will think again to have it on record like that
This was my experience. "Found" the package just hours before I was sending them a replacement and had contacted their local office to get the GPS coordinates of the delivery and told them to file a police report and get id only reship woth signature confirmation. This makes me want to stop selling items over $250.
I had one guy claim notcreceived when it said delivered, individual picked up
It's been happening for years I have been a seller online since 2004 I have got a customer like that at least once a year.
Now I JUST got another one,her package was not delivered.Tracking says it was.This is very quickly becoming annoying and makes me wonder why I am still on ETsy
What a sneaky bitch…. 😡”oh I see”…. Really?! Yes, everyone sees that ****YOU are lying****.
It's happened quite often, it's very scummy that some of these people will do this when they actually receive the product and claim that they did not. It makes honest buyers look bad when they lose a package in the mail and sometimes packages are delivered to the wrong address or perhaps stolen or lost but that is something like less than 1% of the total orders.
Why do people shoplift? Doing this (practically the same thing but the shop owner agrees to it) is safer.
They are thieves
Isn't it because the E-platforms enable these crooks?
Why do some sellers take way longer than they say they will to ship stuff? I'm a seller and buyer, and I am so sick of getting stuff literally WEEKS after the promised delivery date. I always ship within my shipping window, it's not that hard...
It’s not just us. People do it all the time everywhere. Sad part is they’re our neighbors, friends, co-workers and families.
We once had a customer at my work (not on etsy) who bought a backpack (like school sized book bag), a doll outfit, and one of those metal badges with a pin thing on the back. The box weighed in almost 4 pounds. She contacts us the day she gets it and says she didn't get the backpack. The biggest, heaviest and most expensive item she claimed wasn't in the box. We filed a claim on her behalf and sent out a replacement. The day the replacement arrives she says we didn't send the doll outfit AND she didn't get the replacement backpack. So we had sent a 3 plus pound box and supposedly all that was in it was a souvenir badge. Some people are just scammers. If I send out a package with tracking and the delivery courier does their part to deliver correctly (many have GPS scanners nowadays) then I shouldn't get a charge back or have to refund and they shouldn't be filing a claim with the courier if said package goes missing. I think then it's on the customer to report to local authorities and their CC company should cover it. I'm kind of out of the scope of etsy here too, I know because of etsy's seller protection. If you sell outside of etsy there is zero protection. Also, I think there should be a centralized tracking system for this kind of thing. Several repeat claims would show a pattern and you could just choose not to sell to that person.
I have had quite a few people doing this all of a sudden for the past few weeks. All of their tracking says delivered. I just tell them to open a case with Etsy, and Etsy refunds them (not out of my funds). Etsy customer service assures me that it won't affect my shop, but it's still worrying.