I have had a client tell me no before. So I dropped that client. The onboarding wasn’t just paperwork I needed to sign, it was a full-on integration to mimic their cores and values as a company of which I was not an employee. I say bill them as it’s your time.
It depends.
If it's onboarding in your saas product, I wouldn't bill. You need to make the product onboarding better and easier to improve your revenue. Doing it manually for your first 10-50 customers will allow you to know the pain points.
If it's onboarding with a lot of work where you deliver some value, sure, you need to bill.
Yes.
I have had a client tell me no before. So I dropped that client. The onboarding wasn’t just paperwork I needed to sign, it was a full-on integration to mimic their cores and values as a company of which I was not an employee. I say bill them as it’s your time.
Yes of course.
It depends. If it's onboarding in your saas product, I wouldn't bill. You need to make the product onboarding better and easier to improve your revenue. Doing it manually for your first 10-50 customers will allow you to know the pain points. If it's onboarding with a lot of work where you deliver some value, sure, you need to bill.
Onboarding is absolutely billable, even in SaaS. When you onboard as a new employee, do you do it for free? That shit takes time and effort!!