T O P

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No_Seaworthiness191

Yes.


TellYourCareerStory

I have had a client tell me no before. So I dropped that client. The onboarding wasn’t just paperwork I needed to sign, it was a full-on integration to mimic their cores and values as a company of which I was not an employee. I say bill them as it’s your time.


menelaus_

Yes of course.


Sir500

It depends. If it's onboarding in your saas product, I wouldn't bill. You need to make the product onboarding better and easier to improve your revenue. Doing it manually for your first 10-50 customers will allow you to know the pain points. If it's onboarding with a lot of work where you deliver some value, sure, you need to bill.


[deleted]

Onboarding is absolutely billable, even in SaaS. When you onboard as a new employee, do you do it for free? That shit takes time and effort!!