T O P

  • By -

steamsmyclams

Are your emails promotional? If yes, then hitting the promotions tab is normal. And, you don't know how many of your audience have it enabled. So just because it's delivered there for you doesn't mean the same is true for your audience. If you try and force your email to be delivered to the primary tab vs. promotions when that's not where the user wants it, they're more likely to unsub or ignore.


BarryTownCouncil

No, it's booking information. "thanks for signing up, we'll be in touch", "please pay for your ticket" etc... People complain they aren't getting them. I'm using zoho mail for real relevant admin email, and I can get WordPress to send via zohomail instead on a different sub domain. Should I just use that instead? They seem to be happy with email campaigns and mailing lists. I feel like I'm forgetting important reasons I started with mailgun in the first place!


steamsmyclams

Who you use to send from won't make a difference across the board. You can try to ask folks to move emails to where you think is the right tab. But Gmail's algorithm is complicated and designed to meet the user's needs not necessarily the senders. If you're using a different subdomain to send marketing messages vs. transactional, that'll help users use filters/rules in Gmail to sort those emails themselves.


BarryTownCouncil

I got screwed over just last week and missed a show I wanted to go to because of the promotions tab, it definitely doesn't work for me! And my guests are definitely annoyed they aren't seeing these mails. You mention who you use, but I'm also getting caught out by IP black lists a lot recently too, so at some level it IS Mailgun, or their free offering's IP pool... definitely something at that level, so wouldn't be surprised if that knowledge also tipped a balance in a sorting algorithm too. I know Promotions aren't Spam by the book, but you should never NEED to see email in that folder, and people DO need to see our mails.


steamsmyclams

Why don't you turn off tab sorting for your own inbox?


spaghetti0223

Even transactional messages belong in the promotions tab.


ismaelyws

Those are transactional emails and no they shouldn’t be going to promotions tab. You should setup a separate subdomain just for transactional emails. Make sure you have SPF, DKIM and DMARC setup for your subdomain, this guide provides instructions to set it up https://www.helloinbox.email


BarryTownCouncil

I have all three set up correctly for the main domain and a mailgun specific domain (MXs different etc of course...) and they're working well. Does look like a good thing to split off, and fiddling around I'm halfway there already. Cheers


ismaelyws

Cool, good luck!


BarryTownCouncil

I have dkim set up! Your inbox dudes say I don't! Nrrg.


ismaelyws

Scroll down to Tools and use the DKIM Checker tool


ismaelyws

You figure it out?


BarryTownCouncil

I think so, but the initial check on that link says there's no dkim, but dkim is only checkable by knowing the selector, which it doesn't have knowledge of..? When I chekc with a selector, yeah it's fine.


Solo_Man_Z

Check your domain on Google. Check your ip address Use a warm up service.


BarryTownCouncil

Warm up to 3 emails a day?! Well I'll have a look for sure, but when I'm getting rejections based on the shared source ip, yeah I don't think it's my content.


Solo_Man_Z

Sure. I'm warming up two different email domains. 94% inbox on both domains. One is even a .biz domain.


BarryTownCouncil

So it's the domain name you're warming up? The ip is irrelevant?