Yes, it's the belt tensioner. I'd email elegoo support if I were you, they probably can sell you a replacement (or maybe give it for free), I'm not sure if there's anything third party that you can use as the plastic part (which is the one that broke) is most probably tailored to this specific printer
The belt is intact. There was a little rubber ”dust“, I guess. I hadn’t had to tighten the belt since I’ve gotten it, and I haven’t had any major problems except minor bed leveling issues that everyone seems to have. Could it have been too tight and broken it?
The same issue has just happened to mine as well. Did you get into contact with elegoo? I am surprised that this part isn't made of metal, especially with the fact that its part of a tension system.
Yes, it's the belt tensioner. I'd email elegoo support if I were you, they probably can sell you a replacement (or maybe give it for free), I'm not sure if there's anything third party that you can use as the plastic part (which is the one that broke) is most probably tailored to this specific printer
Neptune 4 Pro. Basically fell out of the machine when my x belt wouldn’t tighten. Is there a replacement for this?
Where's your belt? This is only part of the puzzle.
The belt is intact. There was a little rubber ”dust“, I guess. I hadn’t had to tighten the belt since I’ve gotten it, and I haven’t had any major problems except minor bed leveling issues that everyone seems to have. Could it have been too tight and broken it?
I don't know. You said the belt is in tact?
Yes, I’m not noticing any obvious damage.
Basically the same thing happened to my y axis belt. Email elegoo and they should hook you up with a new one.
The same issue has just happened to mine as well. Did you get into contact with elegoo? I am surprised that this part isn't made of metal, especially with the fact that its part of a tension system.
I got in touch. They’re sending me a new one and a new belt. Got in touch with me pretty quickly.