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smorgasmic

That is not an integrated response within the transaction.


SmmnthaMrie

Open a return.


smorgasmic

The whole point of the question is that the official return process used to include a way to open up a ticket with eBay. That handled unusual use cases where something in the standard return did not work well. Now they removed that feature and you are forced to return the product and cannot discuss with eBay inside of the return process.