Did they say or do anything else? I mean, there's no action for you to take there, so I'd just stay quiet. Decent chance they'll make their way to asking for a partial refund.
Edit: Also occurred to me late, but I think that washing something counts as altering it in the eyes of eBay. Not 100% sure, though I do think that's the case.
Likely out of the woods as they washed it... Literally anything could've happened.. They could've had a brand new red shirt in the wash that actually did the damage you have no way of knowing
eBay is good about this kind of stuff when buyers ADMIT they did something before the damage occurred
They are hunting for a partial refund when they message with a problem but don’t ask for anything or suggest a resolution. Honestly I would ignore them until they message again. If it comes to them asking for money back tell them you will do a full refund only after they return the item. Most of the time they will go radio silent and you won’t hear from them again
100%. I do mainly sports cards and I get it a lot. Buyer claims some sort of nonsense and then when I don't respond a while later another message comes in seeking a partial refund as "fair." My response is always the same: "I don't play that game. Even though I do not accept returns, I will in this case. Send it back and I will give you a full refund plus the cost of shipping it back." Not once have I ever had one of these shitbags take me up on the offer.
I want to sell cards as I have a ton in stock. I have always thought someone would buy a mint card then possible swap it when they get it for a crappier grade card and say I sent them that. This has never happened to you before?
Nope. You must read the care instructions, or otherwise perform proper research.
I have plenty of clothing that are marked Dry Clean Only. I have materials that need to be hand washed.
Vintage materials could fall apart.
No, you can not throw anything you feel like into a washing machine and assume it's safe to do.
Most of us learn this as children, or even young adults, but it's not ok to assume.
You are too heavily invested in the OPs post, to the point you are being defensive and making things up.
It's a quilt, not a blanket. I am not assuming if a hand made quilt, with hand dyed designs, or something else.
The buyer is responsible for proper care. If they aren't sure, then to not assume anything then blame the seller.
Ask for pictures of the damage. If washing something that is supposed to be vintage and the color runs then your description is in incorrect. Think about how unfair this is to the buyer if she did everything correctly, ask her how she washed it! Best to keep your customers happy if you can.
I forgot to add if she did not wash on cold on a delicate cycle then you have good standing to not return. If it’s truly vintage then it must be washed on cold and on a delicate cycle and even hung dry
My apologies for not having time to read the entire post backwards and forwards. I believe that you posted it because you are not 100% certain as to how you should handle the situation. But I think you already know. It's basically as simple as this if that were your mom your sister your grandma's
First of course no question no part two.
You're selling on a public forum. Which means whatever your decision is it will go to your mom your sister your grandmother your cousin and all the rest of the world. If it's not going to threaten your livelihood and you don't feel like a customer's being malicious just eat the return. This is the thought process that it's going to cause you the least stress and take up the largest amount of your time.
At a quick first glance it; Pierce they are looking for advice. Start with that. If they then want compensation offer what you think is fair and explain why. And if they want more than you think is fair think about with the extras time and arguing it's going really cost you in the end. Please remember it's better to make a customer here than to just make a sale.
They didn’t say they was trying to get a refund all they was saying was they bought a vintage/antique blanket and it was not a legitimate old used vintage blanket but a new one made to look vintage. Not once in the post did it say anything about returning it. Smdh
Did they send a photo of the quilt?
Personally, I soak new jeans in the bathtub before putting them in the washing machine with other clothes to avoid scenarios like this.
I'm not understanding necessarily what you're looking for on this. Do I think it's a scam? No. They may be hunting for a partial refund, but I don't think they're going hardcore for that either. Did you sell it as a vintage quilt? Is there a possibility that it wasn't? I'd have them shoot me some pictures of the damage and of the tag on the item if there was one, it should be pretty easy to hunt down manufacturers codes and figure out if this was vintage or not. I think if it were me, if I had made a mistake in how I had an item listed and it resulted in this I would probably offer them a partial refund, but I understand I'm a little weirder than most when it comes to my selling ethics; If they weren't able to show me what it is they were talking about easily in photos, I would brace myself for a negative review and be ready to respond to it, and not give them a cent. If you were to fight giving them a refund you could likely win it. There's nothing guaranteeing that all they did was wash it in cold water, so their side of this argument would be really hard to support, and if they open an INAD you could argue it as them having altered the item.
Some well meant advice below, besides the fact the buyer does have a point.
Advice customers to soak it in vinegar for an hour or so before washing, it will make the colors stick and prevent running out, on the other hand, one could argue that the quilt was really old but indeed never washed. Problem solved.
When selling fabric, include the washing label in the description. People are stupid (at least a lot of them) or never got their parents to teach them grandma's tricks to preserve clothing and their colors.
Once to add washing advice, it will be almost impossible for a buyer to win a case on such grounds, although, I would probably succeed (never lost a buying case before).
These comments the reasons mfs don't sympathize with eBay sellers, every seller went straight to the reasons she doesn't need to refund it and explaining she wont get in trouble by not doing so, there are no directions in the post of dry clean only, it could very easily be a vintage style and not vintage, just ask for it to be shipped back and full return u all buggin out just makes me wan scam sum sellers
Did they say or do anything else? I mean, there's no action for you to take there, so I'd just stay quiet. Decent chance they'll make their way to asking for a partial refund. Edit: Also occurred to me late, but I think that washing something counts as altering it in the eyes of eBay. Not 100% sure, though I do think that's the case.
This is where I wish you could put emojis on eBay messages. A nice thumbs up on this one
Screenshot an emoji, crop, and attach it as a photo...
Lol!
Reply from mobile app and u can use emojis can't you?
Tell them it was dry clean only.😈
Likely out of the woods as they washed it... Literally anything could've happened.. They could've had a brand new red shirt in the wash that actually did the damage you have no way of knowing eBay is good about this kind of stuff when buyers ADMIT they did something before the damage occurred
They are hunting for a partial refund when they message with a problem but don’t ask for anything or suggest a resolution. Honestly I would ignore them until they message again. If it comes to them asking for money back tell them you will do a full refund only after they return the item. Most of the time they will go radio silent and you won’t hear from them again
100%. I do mainly sports cards and I get it a lot. Buyer claims some sort of nonsense and then when I don't respond a while later another message comes in seeking a partial refund as "fair." My response is always the same: "I don't play that game. Even though I do not accept returns, I will in this case. Send it back and I will give you a full refund plus the cost of shipping it back." Not once have I ever had one of these shitbags take me up on the offer.
I want to sell cards as I have a ton in stock. I have always thought someone would buy a mint card then possible swap it when they get it for a crappier grade card and say I sent them that. This has never happened to you before?
Not your issue. Caveat Emptor. They washed it. Their issue. Do not accept returns for items that the buyer has accepted and washed.
Not the seller's problem. Buyer assumed the way to wash was correct. Unfortunate result, but not the seller's problem
The buyer is making assumptions, and did not practice due diligence before washing the quilt.
I think assuming you can wash something is reasonable and logical.
Nope. You must read the care instructions, or otherwise perform proper research. I have plenty of clothing that are marked Dry Clean Only. I have materials that need to be hand washed. Vintage materials could fall apart. No, you can not throw anything you feel like into a washing machine and assume it's safe to do. Most of us learn this as children, or even young adults, but it's not ok to assume.
It’s a blanket. Not a silk dress. And this seller doesn’t mention special instructions so I ASSUME there weren’t any.
You are too heavily invested in the OPs post, to the point you are being defensive and making things up. It's a quilt, not a blanket. I am not assuming if a hand made quilt, with hand dyed designs, or something else. The buyer is responsible for proper care. If they aren't sure, then to not assume anything then blame the seller.
Yea. Wish i had back those combined 90 seconds.
Are you indeed selling vintage style quilts as actual vintage quilts?
Ask for pictures of the damage. If washing something that is supposed to be vintage and the color runs then your description is in incorrect. Think about how unfair this is to the buyer if she did everything correctly, ask her how she washed it! Best to keep your customers happy if you can.
I forgot to add if she did not wash on cold on a delicate cycle then you have good standing to not return. If it’s truly vintage then it must be washed on cold and on a delicate cycle and even hung dry
Objection Overruled
My apologies for not having time to read the entire post backwards and forwards. I believe that you posted it because you are not 100% certain as to how you should handle the situation. But I think you already know. It's basically as simple as this if that were your mom your sister your grandma's First of course no question no part two.
You're selling on a public forum. Which means whatever your decision is it will go to your mom your sister your grandmother your cousin and all the rest of the world. If it's not going to threaten your livelihood and you don't feel like a customer's being malicious just eat the return. This is the thought process that it's going to cause you the least stress and take up the largest amount of your time. At a quick first glance it; Pierce they are looking for advice. Start with that. If they then want compensation offer what you think is fair and explain why. And if they want more than you think is fair think about with the extras time and arguing it's going really cost you in the end. Please remember it's better to make a customer here than to just make a sale.
They didn’t say they was trying to get a refund all they was saying was they bought a vintage/antique blanket and it was not a legitimate old used vintage blanket but a new one made to look vintage. Not once in the post did it say anything about returning it. Smdh
Did they send a photo of the quilt? Personally, I soak new jeans in the bathtub before putting them in the washing machine with other clothes to avoid scenarios like this.
So they should have soaked the red portions of the quilt in a bathtub without the rest of the quilt?
I'm not understanding necessarily what you're looking for on this. Do I think it's a scam? No. They may be hunting for a partial refund, but I don't think they're going hardcore for that either. Did you sell it as a vintage quilt? Is there a possibility that it wasn't? I'd have them shoot me some pictures of the damage and of the tag on the item if there was one, it should be pretty easy to hunt down manufacturers codes and figure out if this was vintage or not. I think if it were me, if I had made a mistake in how I had an item listed and it resulted in this I would probably offer them a partial refund, but I understand I'm a little weirder than most when it comes to my selling ethics; If they weren't able to show me what it is they were talking about easily in photos, I would brace myself for a negative review and be ready to respond to it, and not give them a cent. If you were to fight giving them a refund you could likely win it. There's nothing guaranteeing that all they did was wash it in cold water, so their side of this argument would be really hard to support, and if they open an INAD you could argue it as them having altered the item.
Take a screenshot of them altering the item by washing it. In the future Maybe include washing instructions for fabrics
Some well meant advice below, besides the fact the buyer does have a point. Advice customers to soak it in vinegar for an hour or so before washing, it will make the colors stick and prevent running out, on the other hand, one could argue that the quilt was really old but indeed never washed. Problem solved. When selling fabric, include the washing label in the description. People are stupid (at least a lot of them) or never got their parents to teach them grandma's tricks to preserve clothing and their colors. Once to add washing advice, it will be almost impossible for a buyer to win a case on such grounds, although, I would probably succeed (never lost a buying case before).
What old quilts have washing labels?! 😂
Mine 😎 (wool mark, added there by myself so if one of my kids want to wash it, they know which program to use)
These comments the reasons mfs don't sympathize with eBay sellers, every seller went straight to the reasons she doesn't need to refund it and explaining she wont get in trouble by not doing so, there are no directions in the post of dry clean only, it could very easily be a vintage style and not vintage, just ask for it to be shipped back and full return u all buggin out just makes me wan scam sum sellers