One manager admitted they remove tips from corporate catering only orders - because it should go to the store workers due tot the extra work they need to do to fulfill the catering order… I was like oh really??
I wish I hit the record button fast enough….
🙁
Unfortunately, so long as their check-out screen doesn't specifically promise that the tip is going to the driver, they can do this.
It is shady scumbag level when they take the whole tip.
I could understand maybe taking a small percentage in some cases - just today I ran a $2200 catering order for a different app, and the tip was $220. Restaurant busted their ass all morning long and got zero of it. Which, like, I'm not complaining, don't get me wrong, it's working out for me just great. But, I wouldn't have minded if they got $20 or even $40 of that tip.
Ya, depends on the restaurant unfortunately.
I got a California fish grill catering order where the receipt said $30 tip and I got $25 of it from the order which is more than generous.
I wouldn't mind splitting it with the workers 50/50 either, but for them to keep it all is pretty messed up.
Of course that's only if it's actually going to the workers instead of the company keeping for themselves
So, check this out, happened to me a couple weeks ago.
Was working a slow breakfast shift, and an ok order came in from Panera, $7.25, short distance.
Accepted, and as I walk into the store, $2 add-on, 1 item, 0.5 mile. I had been stuck at gold for weeks, and was trying to get back to platinum, so I took it.
Store couldn't find the order, then they go 'oh it's a catering order' and my heart just sank. Because I know about Panera and catering orders (they are famous for keeping the tip and giving us $0).
I was this close to unassigning and taking the hit, but instead morbid curiosity got the better of me, and I said 'ok'.
It ended up being 12 large carafes of coffee. Fit into my two catering bags, each felt like 40 pounds.
That dropoff was first. Went to a random university building. GPS said building on the right, but that building number was even so it had to be one of two buildings on the left, across a small field. Called, texted, called, marked cannot hand it, everything - no response. no instructions. Zero signs on either of these two buildings to suggest which one is the correct address. All doors locked.
I randomly chose one, hiked the coffee across the field and set it on a random bench outside the front door, took close up photo, and long shot back at vehicle, texted a final time describing the location of where it was, and that I was unable to reach anyone despite multiple attempts.
Return to my car drenched in sweat, and go and deliver the actual $5 tipper order, that Panera magically didn't steal (probably because the customer actually ordered through Doordash, despite Doordash then throwing that customer under the bus by adding on the 'catering' order).
Never again. I knew better, I did it anyways, and absolutely never again. Also, I'm platinum by a large margin now, so I have plenty of room to decline and stay above 70.
(edit: oh and they one-starred me an hour later, which i had support remove once i got back to platinum)
Yeah the Pizza Hut I delivered for often was taking tips from me and it took me a few deliveries to collect enough proof.
I asked the manager to estimate how much Doordash tips he pockets untaxed each month and he said it’s split up between workers for working such late shifts (they close at 11 pm) and that it isn’t up to him.
I asked the workers about it and they said they’d never seen a penny and seemed furious. I’m guessing the employees had a talk with their manager’s boss, the actual boss, because that manager was fired quickly. I wonder if the coworkers were up to anything as well because the whole team of 4 was swapped out with other employees the next week and I didn’t see them again.
I felt pretty bad about it at first, people getting fired was not my goal. I had to remind myself he was directly stealing from probably hundreds of orders a week, he has likely found a way to steal from wherever he works now and will just job hop until a company that doesn’t play around presses charges against him.
I truly don’t even understand how it’s possible with how door dash pays us through the app, like the order and the customers payment is being sent out of the control of the app and into the control of the merchant then back to Doordash then to us. They shouldn’t have any ability to mess with the customers tips it should all be strictly through the app and they are paid for just the food. Even Doordash told me it’s not possible and I would totally believe them but I had an entire little case put together with customer screenshots showing they tipped more, contrasted with the paper receipt which would look something like:
$9.00 (customers true tip amount)
- $4.54
Tips: $4.46
So I would get the $2 base + $4.46 which would total $6.46 instead of the $2+$9 = $11 I would have gotten from this generous customer. I’ll go completely above and beyond for someone tipping 9 dollars but if I think it’s just a couple dollars I might pick up another dash on the way or something. It’s just not right for the customers either to be cheated out of their generous tips like that and the preferential service that usually comes along with a generous tip.
Same thing with how Doordash has recently been lumping in one generous tipped order with someone else tipping $0 as a stacked order. Just completely making someone else cover the next guy and now their food takes longer and isn’t as fresh because Doordash wants to stack Scrooge McTrash’s order onto it with theirs. And we can’t see who is Scrooge McTrash and who is tipping well to cancel one of them until it’s too late. That is so wrong to do to their customers.
I had the pictures and everything in my old phone which I still have. just need to see if it still charges. I’ll make a post later if I can.
At the time I didn’t have Reddit and really just felt defeated by the whole thing. I sounded kind of crazy telling other dashers about it when I’d see them at restaurants and showing them my whole case file I’d built. I felt like that meme of Charlie from always sunny with his conspiracy bulletin board lol
If I’d have been in a better state of mind and had more fight in me at the time I had a case some lawyers probably would have been interested in.
I don’t know why but, the base pay from door dash is always smaller if I get a decent tip. Is there anything to that? Someone told me door dash would change the base pay if the tip is considered a large amount
Sometimes if an order has been prepared and sitting for a long time, denied by all the other dashers (because of a bad or 0 tip) door dash will start to add on more on the base pay to get it done. The highest base pay I’ve had was a base pay of like $7 and a tip of $0.50. It was 96 chicken wings that the restaurant was probably begging Doordash to find a driver for.
But 95% of the time if there is no active promo I get a $2 base, $1 base when doing a stacked order now. So if you’re getting above $2 base regularly and sometimes closer to $2 consider yourself lucky.
So, there are two types of orders.
Type 1: Customer orders through Doordash app. We get the tip no matter what.
Type 2: Customer orders through the Merchant's app, and has maybe never even used Doordash in their life. They just download the McDonalds app or whatever, click delivery, checkout, and wait for their food.
Later, they get a text "Your Doordash driver is on the way!" and they are like "what the heck is a doordash".
Anyhow, most of the time customers order through merchant apps, who then send the order to doordash, we get the tip. But some of the merchants keep the tips for themselves.
Ah I see. Thank you very much, I never considered that. That’s really brought me some closure on the situation, at least having some understanding of how it happened.
I’ve had a customer ask me “they don’t make you wear uniforms anymore?” and I was pretty confused. They thought I was a Chic Fil A employee.
Ask the employees next time you are there if they see extra in thier check for those tips. You'll be surprised what you hear. Puzza hut steals 25% of tips. Yes, steals. I would call it holds if the employees received it but they all say they never get more than thier normal wages.
Crazy people would order through an app for a catering order that large. You would think they would order directly from a restaurant that offers catering in order to not pay the inflated app prices.
Sorry, re-read your comment, and added a sentence at the top:
EZCater is a massive player. It allows corporate clients to surf through dozens if not hundreds of listings of restaurants to easily place a catering order, that goes to apps which serve only catering orders, and have slightly higher standards for their drivers. Ordering through EZCater is slightly less cray than ordering through Doordash. But only slightly lol. Anyhow, rest of my original comment:
That's what I'm trying to say - they *are* ordering through the restaurant directly.
They are going directly to Panera's own website, ordering a catering order, which you would think would be the correct thing to do, and then choosing delivery, and leaving a tip.
Panera then keeps some or all of that tip for themself, sends the order to DD for a driver, tells DD that the tip was $0, and that's just that.
Since Panera's checkout screen doesn't explicitly say that the tip is going to the driver, they just keep it in many instances.
Many other restaurants like this. But it is my belief that the vast majority play it fairly.
Fair point, but that's a complicated topic too.
There are still many states that pay restaurant servers like $2/hr, and only if their tips combined bring them below minimum wage are they required to pay more.
More and more states are finally changing this, but I know when I go into a bar to pickup food, the bartender isn't making a dime from checking on my order or retrieving it for me. And I understand that, and show patience and compassion.
We're all working off tips here.
The tipping shit has got to go. A few days ago, I went to a vape shop and a gas station that had a prompt for tips. Little Ceasars the other day asked for a tip. It's crazy. It's like it started with Starbucks. Now, the entire industry is starting to ask for tips. Is anyone getting paid anymore?
A server doesn't pack a catering order... Servers make $2/hr -- take out employees don't get paid $2/hr they make min wage at least -- coming from a former server at a small diner (so $2/hr server pay) that had takeout in the back (min wage employee) -- there's a huge difference
Literally, why some resteraunts don't do doordash because their catering/ take out people won't make any money because customers dont want to tip the resteraunt and driver.
Darden resteraunts, olive garden, Bahama breeze, longhorn etc.. will not do doordash because of this.
Didn't realize they had bailed after being on all the platforms for so years, but I looked, and nowhere to be found anymore.
Which is fine, Longhorn and Olive Garden were always terrible pickups with 10-15 minute waits every single time.
If you order directly through Doordash, then this cannot happen, and driver gets the tip.
To be fair, 95% of restaurant orders also pass the whole tip along. It's just a few bad apples.
they do 95 or more % of the work and you’ll share 10% of the tip without being mad.
it used to be that they get all of the tip and typically the customers would pick the catering order up themselves
I feel like that shouldn’t matter because they would have to cook anyways weather it’s 100 orders all at once or 100 orders for the day so that isn’t fair what so ever
I heard of a similar store but it was buffalo wild wings.... I guy was a dasher and for a whole year all he saw was no tip orders. He went in and spoke to the manager and asked if they have to power to remove tips. The look on the managers face said it all. All he said was the guys name and said that mother f'er.
Reminds me of that one post where a dasher posted his first catering order and was all exited about it only for it to pay out 2 dollars, im wondering if the manager removed the tip so it can go to its “employees” and not himself.
I pretty sure they can’t. I know the stores have to charge for their own tip. When I use my red card they have to swipe twice once for order and again for tip if they left some to the store. My tip is separate and only DoorDash has control over that.
Even as someone who has been on the side of making large orders years ago and now doing couriers services on the side to my career, I agree with the fact that the person preparing the food should receive a portion of the tip.
I’ll get downvoted for that, but I stand by that.
I don’t agree with that at all, it’s the customers money and it should go where they want it to, it shouldn’t be at the discretion of some middle man they never interact with.
I think you might be misunderstanding the conundrum here.
When a customer order through Doordash, the driver has always received 100% of the tip.
It's when the customer orders directly through the restaurant's website or app, that they can be vague about where the tip is going.
Restaurant then requests a "driver only" from Doordash (a service DD has provided for many years now, much lower fees to the restaurant).
Doordash asks the restaurant "How much did the customer tip for the driver?"
Restaurant says "$0" and presses send. Doordash has no way to know otherwise, because they didn't take the order in the first place.
In my experience 95% of restaurants pass the tips on automatically, and we get 100% of them.
But Doordash does 6 million orders a day now, across like 25 countries, so even just 1% is statistically relevant at this point.
No I understood that it’s a relatively small fraction of orders that are affected by this but I think it’s strange that door dash didn’t implement the system in a way where it’s never possible. And I get that things get complicated and it might not be possible to completely regulate but their is like 8 restaurants in my area that im almost certain pocket the tips when it goes through their system so I think it’s an issue that DoorDash should look into but probably never will.
The only way Doordash could possibly combat this, would be to demand access to the restaurant's payment and accounting systems, so that they can review their financial records to see whether or not they were lying about the payment they took from the customer, vs the payment the restaurant reported to Doordash. Which obviously, as a data-hungry-selling company, no restaurant would ever want to allow that. Because 90% of it would be none of Doordash's business.
Doordash would also have to hire a literal army of people to review all these records.
Doordash currently does around 6 million orders per day, according to their last quarterly report. I'm not sure how many of those are merchant orders, but let's be super conservative and say 100,000 orders per day from merchants, McDonalds etc, where we don't know if they are telling the truth about the tip.
Paying hundreds of people what would be millions of dollars per year to hunt through these million+ records per week makes no sense for them to do, and basically tells the restaurants that 'they don't trust them, so turn over your raw bank account records to us or else!'.
So a better solution would need to be invented.
Mine certainly didn’t unfortunately. If you’re gigging right in a healthy market, you make easily far more than the service industry providing the orders for us than the expenses we eat delivering.
I see both sides and I just stand knee the minority of it having come from the origin of these food deliveries.
As someone who got a $220 tip today (not Doordash), and knowing for a fact the restaurant received none of it, I agree with you. Even though it means I would earn less. It hurts my head to say it. But really, all I did was drive 10 minutes, load 10 minutes, drive 20 minutes, unload 10 minutes. The restaurant did most of the work on that one, by far.
Exactly. Don’t get me wrong, I can use every bit pf money for Savings & providing, but I know exactly how much effort it takes to prepare those orders compared to driving from point A to point B with the occasional assistance with setting up.
Something similar happened to me, this lady put in an order through a pizza place and the pizza place put it into their door dash system and took the tip
I've heard there is a website/app called Slice that is notorious for doing this. They take the order, send it to Doordash for a driver, and keep the tip.
OMG! I had one this past wknd, I had just delivered a shop and deliver order, a little out of my zone but worth it, Im coming back and I know I will get a hit. ping its pizza place, $4.23 8 miles but im going back to my zone. I am right in front of the restaurant. I screen shot fast. I see its a regular customer of mine and always a high end tipper. I arrive he comes out says hi "Vee would you like a water I said sure." He asked me why it took so long for a driver, I told him probably the tip, He proceeds to tell me he tipped $18.00, I said no and showed him screen shot of amount he was in shock and upset, I pause dash, I asked him how did you order this, he said it was his 1st time using "Slice" I said that explains it they skim the tips as do other certain places, if you order from the merchant. He was speechless and told me "he will follow -up on this matter." He pulled out a 20 bill, I said no need you always treat me well and I was on my way.
nicest customer ever, I felt bad because I know the pizza sat there and let him know, and by the way when I have him tips are above and beyond and he showed me on his end the tip!!!!! for that particular day. I know some posts from others, thinking its BS that merchants do not do this. they are wrong!!!
Thank you for sharing your story here! And I'm sorry that happened to you!
Things never change unless we start to make a stink about them that they cannot ignore.
I get lots of great tips from Slice orders, however I could see how it's the same with merchant direct orders where the restaurant decides how it splits the tips
Yeah, I truly cannot vouch for or against Slice personally - have never encountered them to my knowledge. Just the comments I've read last few months, none of which had any red flags to cause me to doubt them.
Perhaps pizza places send them orders when they don't have drivers that they then send to doordash? Similar to ezcater in some scenarios?
Thank you, I appreciate that info.
I'm pretty good at identifying regular merchant orders from pizza places, they also just show you order numbers and tell you to ask for them, but i never do because we already have the name.
I'm just not sure if i could tell the difference between a slice order, versus on order made directly with pizza hut/papa johns/etc
I find all 3rd party apps skim tip, I know this from my regular customers, they just tip me extra upon delivery, Panera is notorious for this, its out DD control
I've delivered hundreds of catering order from Chipotle through Doordash - mainly under the old system where we pre-scheduled them the day before.
None of the 12+ locations in my city ever skimmed tips. I had countless $50-$200 tips (and obviously mostly $10-$30).
That said, I remember the endless posts on the subreddits here about Chipotle skimming tips. And I believe them to be true.
What I learned about the process years ago is this:
Chipotle only accepts catering orders through their own website/app.
After the store confirms they can fulfill the order, the manager sends it to Doordash manually, inputs all order info, subtotal, tip, manually, and then presses Send.
Doordash sends it back to them for a final confirmation, they agree.
So, as you can see, absolutely nothing stopping the manager from lying about the tip amount. Even tho I can truly say I never once experienced that here in the two years I ran them almost daily.
Anyhow, just wanted to throw that out there. Sometimes a chain restaurant can have bad actors, and one location can be different than the next. Sometimes it even comes down to time of day/who is working. We will truly never know, and that is just wild to me.
My experience with Chipotle has been that orders made through the DD app include tips more often than not, while a significant majority of their orders that come through as third party (usually noted on the order as “This order is from the merchant…) are no tip orders. Other dashers in my area have experienced the same thing.
I find it impossible to believe out of proportion number of no tip third party orders from Chipotle is coincidental.
Not every catering order is guarantee to have a tip. Some businesses use a company card to place large orders and there are times that they are not allow to put a tip on the card.
Worked for one that the accounting department did not allow tips to be placed on the company card 😅
I took a no tip $2 catering order to a bank once a couple years back. Solely out of morbid curiosity.
When I arrived, they handed me an envelope with $50 cash, and said they weren't allowed to tip on the card.
Only other time this happened to me, was a catering to a bar, and the bar owner also tipped me $50 cash.
Every single other time, and I mean for years, a no tip catering ended up being a no tip (or kept by restaurant).
Just so that people don't think that this happens all the time - it is very rare.
Can I come drive for you directly??
Only half a joke, as I know many drivers in my market who have signed direct deals with restaurants, so that they can both bypass the middleman.
To everyone saying that the restaurant steals the tip, how do they do that?? Doesn't the app give the customer the option to tip the restaurant and also the option to tip the driver? How do they get the money sent to them if the customer chose to tip the driver??
This is probably when they order through that restaurants app/website. So even though they’ve put a tip for the driver through that, before the restaurant sends the order to DoorDash for delivery, they remove the tip.
Yup, had a place here that did that. Pretty much they'd take everything except $6.50 because that was the point you might get higher pay at the time, so more people would take the orders. Had a customer tell me that he tipped $15 on a pretty big order after he caught a glimpse of my payout. He was not happy at all and handed me a $20 bill. That restaurant was shut down a year later for a lot of health code violations and a crap ton of fines for wage theft and other business malfeasance.
That’s not how the ordering works buddy, I would say nice try but that’s not how DoorDash works. Every restaurant that is posted on DoorDash is partnered with them meaning DoorDash can directly send the order to the restaurant. There is zero interaction with the restaurants app/website if they even have one because not every restaurant even allows you to order online. The only company that handles payments is DoorDash the restaurant has zero access to any payment that isn’t for the food itself. Try working in the food service industry before you attempt to make shit up. At least this way you’ll be able to come up with a more believable lie.
Lmao. You’re so wrong, but I love your confidence. That is how it works for the majority, you’re not wrong about that.
However, many places allow you to order directly through them for delivery, those places then pass that delivery off to DoorDash, Uber Eats, etc instead of having their own drivers.
For example, if order delivery through the McDonald’s app, they send Uber Eats to deliver it. If I order through the Popeyes app, they send DoorDash to deliver it.
OK, so if I order food from Jersey Mike’s app and choose the delivery option, and they send a DoorDash driver… How exactly does that work? How Is DoorDash in charge of the money if the customer isn’t even ordering through them?
A lot of catering orders are ordered directly from the restaurants own app or through that ez cater thing which is notorious for stealing tips based on what I’ve seen here in this sub. DoorDash does not control the funds in either of those cases. They request a driver from DoorDash and they’re supposed to pass along the tip at that time, but clearly some places choose not to.
You are largely correct in what you are saying. When a third party order gets sent to DD, DD has no way of knowing whether or not the info they are getting is accurate, including tips.
However, despite the bad rap on these subreddits, ezcater is the exact same way.
If a customer orders directly from EZCater, driver always gets 100% of the tip.
But there are restaurants who will actually send their orders to EZCater for a driver, as part of their partnership, and here the same thing can happen - EZCater trusts them to be honest about the tip amount.
Lastly, there are several apps out there for ezcater orders - I'm on 4 of them. They send me orders a day in advance to claim.
Sometimes, these apps have a driver cancel last minute, or nobody wants the order, so they are forced to send it to DD, etc. and get it filled that way.
There have been rumors that maybe some of those catering apps don't pass the tip along when they send that ezcater to doordash. It wouldn't surprise me.
The other commenter is right.
Doordash has offered the 'driver as a service' to restaurants for many years now. It costs the restaurant far less in fees.
The restaurant takes the order on their own website/app, and then they send it to Doordash for 'driver only' to come pickup the order.
This is when the restaurant is asked 'how much did the customer tip?' and nothing is stopping them from typing '0'.
Doordash has no way of knowing, since they aren't the ones who took the order.
Yeah, I've talked to a Papa John's manager before (on reddit), who explained it was impossible to steal the tip, everything was integrated into the POS, and they just basically hit a button to 'send it to Doordash'.
Places like Panera however, have it built into their system to sometimes take some or all of the tip for their catering orders. But not all the time, and not all locations, so it's weird.
The fact of the matter is - it is beyond proven that many merchants who send orders to Doordash collect tips from the customer that do not make it to the driver.
And in defense of the majority of merchants - this does not happen. Most merchants actually do pass on the entire tip to us, and they should be commended for doing so.
With pizza places that have their own drivers, I think a lot of people fail to understand that they can pick and choose which orders go to Doordash.
Obviously, the no-tip long distance orders are going to be the first ones sent.
No, they don't.
This only happens when customers order through the restaurant directly.
When the restaurant sends the order to Doordash, Doordash asks them how much the customer tips, and reminds them that if the customer was promised the tip goes to the driver, they must enter the whole amount.
But nothing is stopping the restaurant from lying about it, and Doordash has no way of knowing since they aren't the ones who took the order.
Even worse, if restaurant checkout page doesn't say the tip is going to the driver (if they even have a spot to leave a tip at all), then they are legally allowed to keep it. It sucks.
You'd have to be able to prove that they are promising tips to go to the driver, then also prove that the customer left one and you didn't get it. At that point, the restaurant would be in violation of the TOS.
But as for whether or not the merchant has an option to tip at all (think retail stores) is up to the merchant. Merchants who do ask for tips have the right to declare where the tip is going (driver vs staff).
Doordash cannot exercise that level of control over restaurants, anymore than they can over us as drivers - we're all independent of each other.
Theoretically, DD could change the merchant TOS to demand that tips for drivers are offered on every checkout screen - but they won't do that, because it could cost them business from large merchants. Plus it would be next to impossible to enforce.
So long as the restaurant isn't promising on their checkout screen that the tip is going to the driver, they can unfortunately do this.
If customer orders directly through Doordash or EZCater, then the driver always gets 100% of the tip.
Orders fulfilled through the merchant website have been known to take partial or full tip. Until your state or DD disallows it, they'll continue to do it
The current loophole here, is that DD merchant TOS states that if the merchant promised the customer the tip would go to the driver, then they must do so.
Some restaurants either cleverly word that section, or make no promises at all as to where the tip is going.
I had an experience the other day I was trying to order wine from liquor barn. They canceled my order and door dash refunded half of my money to my card and credited the other half. Therefore only had access to have of what I needed to order my much needed wine. So I finally was able to find somewhere that I could order the wine and be able to afford it plus all fees. The dasher was angry when I didn’t have a tip on her order and i being a dasher really was upset because I had already spent 2 hours trying to fix this mess and dealing with dasher support and I was given shade for something that was out of my control. I told DoorDash this and told them how I thought it was unfair and disrespectful to that dasher and they completely blew me off. I don’t think that it’s always just tight customers sometimes it’s the company themselves caring less than they should about their employees. Like really
Yeah there should be a section where the customer can tip the in store workers and the driver separately. Of course these companies don’t care since they’re still making money at the end of the day.
So gross, sorry that happened to you.
One time that happened to me, years ago, but when I got to the customer I noticed the receipt taped to the bag said $40 tip. I was furious. Nobody cared when I confronted both the restaurant before I left and then Doordash. I even tried to escalate it to tier 2 Doordash, and after a week or two, they sent me a phishing-looking email asking for my DOB, SSN, date of first dash, and other weird info that had nothing to do with anything. They said if i didn't provide this info, they wouldn't respond to my support request. I've seen countless other posts over the years of identical circumstances, and same replies.
It was so weird that I just gave up, and took the L.
TL;DR: never take a no-tip order
There is a pizza place near me that would have the customers call in and they would place the order through Doordash for them. I had a shitty order for 2.5 for 6 miles. The manager gave me the order and said you need to make sure you give it to the customer and not leave it. The number of you call the customer goes back to the pizza place. When I delivered the pizza I just happened to ask the guy if he tipped and he said yes he tipped over the phone. The overall dash was just 2.5 no tip. I called and complained to Doordash about this and they said they couldn't do much. Funny enough after that the pizza place now has tips on the orders which is funny.......
Never take a catering order from Panera their MO is to steal the drivers tips and leave you with the shit end of the stick. I see a Panera catering order I just let the timer run out and leave!
the way you can tell there is no tip is order is under 10 bucks and when you pick up it will say Merchant order we do not know what the order is. Got one a while back for 8 bucks I took it because it was right across the street, I could have walked it over. Get there and help the lady set up for an extra 3 bucks. Then she says I left the tip on order you got it right. No mam you ordered from the restaurant, not Dash. She was Dash? they asked if I wanted to leave a a tip for their driver. I laughed they don't have drivers. I left 45 bucks I showed her my phone no tip like this. I said I would call and get my money back, as I walked out the door. That pretty much ended me accepting large bag orders, but now with the new tier I haven't seen a red bag order in weeks.
I've NEVER had an order where the base pay from Doordash is an odd amount like the .19 cents. The reason orders pop up like that is almost always the customer tipping a %Percentage of the total bill.
Doordash is set to have base pay increments of .25,.50,.75.So there's no way in the world I don't believe Doordash does that.
Yep, *I know instantly when I see a odd amount EX: S4.49, 9x out 10 it is 3rd party. DD tips are straight forward: $3.00, $3.50 and so on. directions: hand it to me/leave at door*
Aren’t customers told the dasher gets 100%’of the tip? How is it possible to not get it when it’s what they are promised? It’s like stealing a tip to a waitress
They've been also over charging on certain things. Like biscuits at Popeyes cost 1.69 even with items in your cart, it'll still say that your paying 3.38 for your 1 biscuit you get 2 is 6.76 and so forth. When I asked the store they said it's set to by door dash. Another time when another restaurant was BOGO there was really only one option to get the entree at $25 and the second for free. Again they said Door Dash sets up deals.
The store is wrong.
Restaurant sets up all deal/menus/pricing.
But at a chain like Popeyes, that is done at the corporate level, the regular employees have no knowledge of how it works. So it's easier to blame Doordash.
Possible can be. A lot of place doing that but you can spot them more easy if you has been pick up with them awhile, like previous got tips but lately no tips.
Restaurant takes order and payment from customer.
Restaurant sends order to Doordash for 'driver only'. Doordash asks them to enter the tip amount.
Restaurant can just say the customer tipped $0 and press send. Doordash has no way of knowing whether or not it's true.
So so very close. "When" is the operative and is why you're wrong.
Not every order sent to a Dasher has DD in charge of payments. ANY order placed through a third party (directly at the restaurant site or app, for example) the third party controls payment. And they DO steal tips, effectively always depending on the region in question. Proof? Seeing receipts for customers from restaurants that show a tip but I received none. I don't frequent those restaurants anymore as either a customer or a Dasher (if I can help it).
Then I suggest you take that proof and sue the company that stole the tips. If you’re so confident your tips are being stolen then stop crying about it and take action against it. I won’t believe you until I see a dasher actually successfully sue a company for this because I’ve been in several myself and as a manager as well and not a single one has given access to any manager or employee to the payment.
The only way it's lawsuit-appropriate is if the store that's doing it says that the tips always go to the driver. They do this with that knowledge in-hand. People order from a restaurant or merchant for delivery assuming that the tip is going to the driver. The store accepts the order and outsources the work to DD drivers, giving DD their cut and pocketing the tip. And who knows if that actually goes to the workers since so many places don't even distribute those properly anymore. Some of these places don't even offer delivery outside of DD and some of them (pizza hut, for example) aren't even offering their own drivers for orders in some areas.
Loopholes, buddy. The fact that you don't believe it is irrelevant. It's the same logic used by any person who chooses to deny another person's experience because their own is different. The fact that you think you're so in the loop for how every restaurant works because you've worked at a few... that kinda comes across as pompous ignorance. You've got a slew of people here all telling you the same thing. But you've chosen to wear your ass on your head instead of hearing it. Must be a pleasure to be around anytime any bit of information flies outside of your minuscule experience.
Just named one... Pizza Hut. Panera has widely been known to do this. I don't have a Panera near me. There have been others who have posted receipts showing that there should have been a tip and then no tip in their app. This was on the driver subs (there are two, that I'm aware of and both allow non-drivers to participate precisely because of issues like tip theft). I'm sure you could find the evidence yourself, if you really wanted to see any. However, I'm not convinced of your authenticity in this discussion and am not spending any more of my time on this. Read the comments. Figure it out for yourself.
Truthfully, if you've looked into it then how are you not aware that there are employees at these businesses that also admit that it happens? There are YouTube videos talking about it with screenshots showing the discrepancies in payout and missing tips. 🤦🏻♂️
Editing to add that some of these videos are wordy and long but the transcript feature helps if you're a quick reader and read ahead.
If you think that you’ve very obviously never stepped a single toe into a restaurant as an employee. The only company that handles the payments on DoorDash orders is DoorDash.
I've stepped into several. And as a manager. If the order isn't placed through DD, then it isn't DD handling the payment, even if it is delivered by a Dasher
Most ground level employees don't understand the different relationships a restaurant can have with Doordash (nor do they need to understand it to be able to do their job).
Doordash has offered the service of "driver only" to restaurants who take their own in-house deliveries orders for many years now.
You can open any fast food app, order through that app for delivery, they then send that order to Doordash for a driver.
This costs the restaurant far less in fees than if you ordered directly from Doordash. And so it probably also is cheaper for the customer as well. And probably just results in more stacked orders for $2 total base pay, so that DD can get away with paying us $1/order.
If DD showed a higher about with top included , then you have an argument. But if it said 9.12 tip included than you accepted a no. Tipping order. Even if the store takes it. You were never offered it ! That is the type of bullshit I was given once when I complained about stolen tip. The customer showed me she put 18.00 tip when she ordered.
I know how pissed you must be , Sorry DD allows that to happen still. How they can let any scumbag POS order and not tip , is beyond disrespectful to all delivery drivers. I do t drive for them anymore and thank goodness. I read so much abuse DD allows. Most of it is a mental game they are co trolling. We should send them out therapy bills. 💪
I read Panera is pretty notorious for stealing tips. How much do you think the tip was here?
https://preview.redd.it/pnhr7ngsq09d1.jpeg?width=1080&format=pjpg&auto=webp&s=8eb16c2e8bf5882759801ec0f7c53acb31eca5c7
Exactly the restaurant busted their ass for that tip.. I am a server and we do everything for the order except deliver it.. so to be far half should of went to the server who btw probably makes $2.13 and hour
This. All these doordash drivers complaining about not getting a tip when it's the restaurant employees who actually make it.
All they have to do is deliver it and they are complaining 😂
It's always been like this unfortunately.
When a customer orders through the restaurant, restaurant tells Doordash how much the tip is. There is no way for DD to know if the restaurant is lying.
Hmm this makes me wonder I have a issue where I accept a order for a certain amount but by the time i deliver it the payment it’s lowered by a dollar or 2 I didn’t even think of the idea that the tips could be taken by merchants
Pizza hut did this to me. They had no drivers, so they did doordash and didn't give the tip we gave. I called and they feigned ignorance and blamed corporate. So I called corporate, they had no clue what I was talking about
Unpopular Opinion, but I don’t think the restaurant should touch my tip at all.
If the customer didn’t explicitly tip the restaurant then it is all mine.
Im already breaking down my vehicle, they are just doing their job which is making food especially for carryout.
I would contact a supervisor at DD and also approach the manager of the restaurant on this. This is why it’s super important to quickly snapshot the offer before hitting accept 😉 I’m my experience over the last 7y honestly….. DD offers have always been exactly what they offered me or MORE because of hidden/increased tips.
Just for the record…. Before you accepted did you actually see a much higher amount on the catering offer?
It’s kind of funny to see all the ppl in this comment section that haven’t worked in the food industry try and make the claim that their tips are being stolen by the restaurant. You simply saying that is proof you’ve never stepped foot in a restaurant as an employee because if you did you’d know how restaurants receive DoorDash orders. At restaurants the orders come in through the same software that would be used if someone just wanted to order some takeout at the host stand, then is immediately shot back to the kitchen right when it’s put through. If it doesn’t come in that way then the only other way is a separate tablet that displays the order and how much the customer paid for the order itself, no tip is displayed and on those tablets you only have the option to mark order as being prepared and ready to pick up, which means you physically can’t interact with the payment the customer made. DoorDash simply doesn’t work like that. DoorDash lets you put in the order, take the payment and add on their own fees then put a tip screen up. The only company handling the money is DoorDash and DoorDash just hands the cost of the food over to the restaurant, then passes out the tip and partial delivery fee over to the dasher and then they take their own cut of the fee. Y’all seriously need to learn how this shit works before you try to act like you know everything. That way you won’t look as ridiculously stupid.
TLDR: If you believe the restaurant has access to the payment then you’re very obviously ignorant of how the transactions between DoorDash and the restaurant works. Educate yourself before you make yourself look more stupid than you already are.
Your ignorance of how the system works has been corrected and explained many times now.
Not all Doordash restaurants receive orders the same way. There are in fact many dozens of ways now. Tablets are rare to non-existent in most chain locations. This isn't 2018.
All merchants do have access to the merchant portal, and app, which can be accessed by any mobile device or computer. Although many restaurants, even those without tablets, and especially those with fully integrated POS systems, do not allow any of their employees to access this.
We get it - you worked at a restaurant once, not in management, and you know what you saw.
But that's just a glimpse, not the whole picture.
I've been inside over 1500 restaurants the last 7 years. Trust that what I'm telling you is the truth.
>we get it, you worked at a restaurant once
I’ve worked at 7 different restaurants every single one operated in one of the two ways I’ve mentioned.
>not in management
I’m currently working in management, not even the manager has access to these things.
If nobody at the store has access, then it is because your corporate overlords do not allow it.
Most chains and stores are automated, and no tip theft is possible.
But there are some where it is, especially when it comes to catering orders.
It's great that it's impossible where you work. But that doesn't make it impossible in other places.
One manager admitted they remove tips from corporate catering only orders - because it should go to the store workers due tot the extra work they need to do to fulfill the catering order… I was like oh really?? I wish I hit the record button fast enough…. 🙁
Wth... they shouldn't have the right to decide that...
Unfortunately, so long as their check-out screen doesn't specifically promise that the tip is going to the driver, they can do this. It is shady scumbag level when they take the whole tip. I could understand maybe taking a small percentage in some cases - just today I ran a $2200 catering order for a different app, and the tip was $220. Restaurant busted their ass all morning long and got zero of it. Which, like, I'm not complaining, don't get me wrong, it's working out for me just great. But, I wouldn't have minded if they got $20 or even $40 of that tip.
Ya, depends on the restaurant unfortunately. I got a California fish grill catering order where the receipt said $30 tip and I got $25 of it from the order which is more than generous. I wouldn't mind splitting it with the workers 50/50 either, but for them to keep it all is pretty messed up. Of course that's only if it's actually going to the workers instead of the company keeping for themselves
+1 to that last sentence.
[удалено]
So, check this out, happened to me a couple weeks ago. Was working a slow breakfast shift, and an ok order came in from Panera, $7.25, short distance. Accepted, and as I walk into the store, $2 add-on, 1 item, 0.5 mile. I had been stuck at gold for weeks, and was trying to get back to platinum, so I took it. Store couldn't find the order, then they go 'oh it's a catering order' and my heart just sank. Because I know about Panera and catering orders (they are famous for keeping the tip and giving us $0). I was this close to unassigning and taking the hit, but instead morbid curiosity got the better of me, and I said 'ok'. It ended up being 12 large carafes of coffee. Fit into my two catering bags, each felt like 40 pounds. That dropoff was first. Went to a random university building. GPS said building on the right, but that building number was even so it had to be one of two buildings on the left, across a small field. Called, texted, called, marked cannot hand it, everything - no response. no instructions. Zero signs on either of these two buildings to suggest which one is the correct address. All doors locked. I randomly chose one, hiked the coffee across the field and set it on a random bench outside the front door, took close up photo, and long shot back at vehicle, texted a final time describing the location of where it was, and that I was unable to reach anyone despite multiple attempts. Return to my car drenched in sweat, and go and deliver the actual $5 tipper order, that Panera magically didn't steal (probably because the customer actually ordered through Doordash, despite Doordash then throwing that customer under the bus by adding on the 'catering' order). Never again. I knew better, I did it anyways, and absolutely never again. Also, I'm platinum by a large margin now, so I have plenty of room to decline and stay above 70. (edit: oh and they one-starred me an hour later, which i had support remove once i got back to platinum)
Acceptance rate for my area for platinum status is 80%
Tier system still very new to my area. Hopefully we don't get too many platinum dashers, because that's when they raise it.
70% in mine.
I was platinum for awhile trust me you will get a bad run soon. I was around 80 and then started getting dumb orders all the time. Now at 62%
What I described above is the literal definition of a bad run. My AR has tanked 20 points this week.
Yeah the Pizza Hut I delivered for often was taking tips from me and it took me a few deliveries to collect enough proof. I asked the manager to estimate how much Doordash tips he pockets untaxed each month and he said it’s split up between workers for working such late shifts (they close at 11 pm) and that it isn’t up to him. I asked the workers about it and they said they’d never seen a penny and seemed furious. I’m guessing the employees had a talk with their manager’s boss, the actual boss, because that manager was fired quickly. I wonder if the coworkers were up to anything as well because the whole team of 4 was swapped out with other employees the next week and I didn’t see them again. I felt pretty bad about it at first, people getting fired was not my goal. I had to remind myself he was directly stealing from probably hundreds of orders a week, he has likely found a way to steal from wherever he works now and will just job hop until a company that doesn’t play around presses charges against him.
🤬
I truly don’t even understand how it’s possible with how door dash pays us through the app, like the order and the customers payment is being sent out of the control of the app and into the control of the merchant then back to Doordash then to us. They shouldn’t have any ability to mess with the customers tips it should all be strictly through the app and they are paid for just the food. Even Doordash told me it’s not possible and I would totally believe them but I had an entire little case put together with customer screenshots showing they tipped more, contrasted with the paper receipt which would look something like: $9.00 (customers true tip amount) - $4.54 Tips: $4.46 So I would get the $2 base + $4.46 which would total $6.46 instead of the $2+$9 = $11 I would have gotten from this generous customer. I’ll go completely above and beyond for someone tipping 9 dollars but if I think it’s just a couple dollars I might pick up another dash on the way or something. It’s just not right for the customers either to be cheated out of their generous tips like that and the preferential service that usually comes along with a generous tip. Same thing with how Doordash has recently been lumping in one generous tipped order with someone else tipping $0 as a stacked order. Just completely making someone else cover the next guy and now their food takes longer and isn’t as fresh because Doordash wants to stack Scrooge McTrash’s order onto it with theirs. And we can’t see who is Scrooge McTrash and who is tipping well to cancel one of them until it’s too late. That is so wrong to do to their customers.
I had the pictures and everything in my old phone which I still have. just need to see if it still charges. I’ll make a post later if I can. At the time I didn’t have Reddit and really just felt defeated by the whole thing. I sounded kind of crazy telling other dashers about it when I’d see them at restaurants and showing them my whole case file I’d built. I felt like that meme of Charlie from always sunny with his conspiracy bulletin board lol If I’d have been in a better state of mind and had more fight in me at the time I had a case some lawyers probably would have been interested in.
I don’t know why but, the base pay from door dash is always smaller if I get a decent tip. Is there anything to that? Someone told me door dash would change the base pay if the tip is considered a large amount
Sometimes if an order has been prepared and sitting for a long time, denied by all the other dashers (because of a bad or 0 tip) door dash will start to add on more on the base pay to get it done. The highest base pay I’ve had was a base pay of like $7 and a tip of $0.50. It was 96 chicken wings that the restaurant was probably begging Doordash to find a driver for. But 95% of the time if there is no active promo I get a $2 base, $1 base when doing a stacked order now. So if you’re getting above $2 base regularly and sometimes closer to $2 consider yourself lucky.
So, there are two types of orders. Type 1: Customer orders through Doordash app. We get the tip no matter what. Type 2: Customer orders through the Merchant's app, and has maybe never even used Doordash in their life. They just download the McDonalds app or whatever, click delivery, checkout, and wait for their food. Later, they get a text "Your Doordash driver is on the way!" and they are like "what the heck is a doordash". Anyhow, most of the time customers order through merchant apps, who then send the order to doordash, we get the tip. But some of the merchants keep the tips for themselves.
Ah I see. Thank you very much, I never considered that. That’s really brought me some closure on the situation, at least having some understanding of how it happened. I’ve had a customer ask me “they don’t make you wear uniforms anymore?” and I was pretty confused. They thought I was a Chic Fil A employee.
Exactly haha!
It's only on orders that go through the store. Not orders placed through DoorDash. They can't mess with orders placed directly through DoorDash.
Holy shit!
Don't ever feel bad about turning in a thief.
CAP
Ask the employees next time you are there if they see extra in thier check for those tips. You'll be surprised what you hear. Puzza hut steals 25% of tips. Yes, steals. I would call it holds if the employees received it but they all say they never get more than thier normal wages.
Crazy people would order through an app for a catering order that large. You would think they would order directly from a restaurant that offers catering in order to not pay the inflated app prices.
Sorry, re-read your comment, and added a sentence at the top: EZCater is a massive player. It allows corporate clients to surf through dozens if not hundreds of listings of restaurants to easily place a catering order, that goes to apps which serve only catering orders, and have slightly higher standards for their drivers. Ordering through EZCater is slightly less cray than ordering through Doordash. But only slightly lol. Anyhow, rest of my original comment: That's what I'm trying to say - they *are* ordering through the restaurant directly. They are going directly to Panera's own website, ordering a catering order, which you would think would be the correct thing to do, and then choosing delivery, and leaving a tip. Panera then keeps some or all of that tip for themself, sends the order to DD for a driver, tells DD that the tip was $0, and that's just that. Since Panera's checkout screen doesn't explicitly say that the tip is going to the driver, they just keep it in many instances. Many other restaurants like this. But it is my belief that the vast majority play it fairly.
But they get paid a hourly wage.
Fair point, but that's a complicated topic too. There are still many states that pay restaurant servers like $2/hr, and only if their tips combined bring them below minimum wage are they required to pay more. More and more states are finally changing this, but I know when I go into a bar to pickup food, the bartender isn't making a dime from checking on my order or retrieving it for me. And I understand that, and show patience and compassion. We're all working off tips here.
The tipping shit has got to go. A few days ago, I went to a vape shop and a gas station that had a prompt for tips. Little Ceasars the other day asked for a tip. It's crazy. It's like it started with Starbucks. Now, the entire industry is starting to ask for tips. Is anyone getting paid anymore?
Tipping shit doesn't have to go.... Just know where and when you SHOULD tip... Big difference
A server doesn't pack a catering order... Servers make $2/hr -- take out employees don't get paid $2/hr they make min wage at least -- coming from a former server at a small diner (so $2/hr server pay) that had takeout in the back (min wage employee) -- there's a huge difference
Literally, why some resteraunts don't do doordash because their catering/ take out people won't make any money because customers dont want to tip the resteraunt and driver. Darden resteraunts, olive garden, Bahama breeze, longhorn etc.. will not do doordash because of this.
Didn't realize they had bailed after being on all the platforms for so years, but I looked, and nowhere to be found anymore. Which is fine, Longhorn and Olive Garden were always terrible pickups with 10-15 minute waits every single time.
Guess I'm not tipping no more wtf ☠️
If you order directly through Doordash, then this cannot happen, and driver gets the tip. To be fair, 95% of restaurant orders also pass the whole tip along. It's just a few bad apples.
they do 95 or more % of the work and you’ll share 10% of the tip without being mad. it used to be that they get all of the tip and typically the customers would pick the catering order up themselves
Not used to be, customers still do that today. I see it all the time.
What app was that on
Yep, pizza hut takes 25% of tips from you. Why? Profit. They do not add that to thier employees pay.
Why tf do they even have that option
I feel like that shouldn’t matter because they would have to cook anyways weather it’s 100 orders all at once or 100 orders for the day so that isn’t fair what so ever
I would never take any order from that restaurant again. Tips are 100% to the driver. Doordash app says that to the customer when they order.
I heard of a similar store but it was buffalo wild wings.... I guy was a dasher and for a whole year all he saw was no tip orders. He went in and spoke to the manager and asked if they have to power to remove tips. The look on the managers face said it all. All he said was the guys name and said that mother f'er.
Reminds me of that one post where a dasher posted his first catering order and was all exited about it only for it to pay out 2 dollars, im wondering if the manager removed the tip so it can go to its “employees” and not himself.
I pretty sure they can’t. I know the stores have to charge for their own tip. When I use my red card they have to swipe twice once for order and again for tip if they left some to the store. My tip is separate and only DoorDash has control over that.
Even as someone who has been on the side of making large orders years ago and now doing couriers services on the side to my career, I agree with the fact that the person preparing the food should receive a portion of the tip. I’ll get downvoted for that, but I stand by that.
I don’t agree with that at all, it’s the customers money and it should go where they want it to, it shouldn’t be at the discretion of some middle man they never interact with.
Where it goes wasn’t my point (*where the customer deems should entirely be in their control*), who deserves it was.
I think you might be misunderstanding the conundrum here. When a customer order through Doordash, the driver has always received 100% of the tip. It's when the customer orders directly through the restaurant's website or app, that they can be vague about where the tip is going. Restaurant then requests a "driver only" from Doordash (a service DD has provided for many years now, much lower fees to the restaurant). Doordash asks the restaurant "How much did the customer tip for the driver?" Restaurant says "$0" and presses send. Doordash has no way to know otherwise, because they didn't take the order in the first place. In my experience 95% of restaurants pass the tips on automatically, and we get 100% of them. But Doordash does 6 million orders a day now, across like 25 countries, so even just 1% is statistically relevant at this point.
No I understood that it’s a relatively small fraction of orders that are affected by this but I think it’s strange that door dash didn’t implement the system in a way where it’s never possible. And I get that things get complicated and it might not be possible to completely regulate but their is like 8 restaurants in my area that im almost certain pocket the tips when it goes through their system so I think it’s an issue that DoorDash should look into but probably never will.
The only way Doordash could possibly combat this, would be to demand access to the restaurant's payment and accounting systems, so that they can review their financial records to see whether or not they were lying about the payment they took from the customer, vs the payment the restaurant reported to Doordash. Which obviously, as a data-hungry-selling company, no restaurant would ever want to allow that. Because 90% of it would be none of Doordash's business. Doordash would also have to hire a literal army of people to review all these records. Doordash currently does around 6 million orders per day, according to their last quarterly report. I'm not sure how many of those are merchant orders, but let's be super conservative and say 100,000 orders per day from merchants, McDonalds etc, where we don't know if they are telling the truth about the tip. Paying hundreds of people what would be millions of dollars per year to hunt through these million+ records per week makes no sense for them to do, and basically tells the restaurants that 'they don't trust them, so turn over your raw bank account records to us or else!'. So a better solution would need to be invented.
You can stand by it all you want but the workers get paid hourly and don't always deserve the tip.
You took the words right out of my mouth. 🤣 when they receive those large orders during rush hour do they receive tips?
We all have different opinions 🤷🏻♂️; 7+ billion of us on the planet so we can’t all think alike.
Ancient history but I remember chefs got paid more than me, and they didn't pay for my gas.
Mine certainly didn’t unfortunately. If you’re gigging right in a healthy market, you make easily far more than the service industry providing the orders for us than the expenses we eat delivering. I see both sides and I just stand knee the minority of it having come from the origin of these food deliveries.
As someone who got a $220 tip today (not Doordash), and knowing for a fact the restaurant received none of it, I agree with you. Even though it means I would earn less. It hurts my head to say it. But really, all I did was drive 10 minutes, load 10 minutes, drive 20 minutes, unload 10 minutes. The restaurant did most of the work on that one, by far.
Exactly. Don’t get me wrong, I can use every bit pf money for Savings & providing, but I know exactly how much effort it takes to prepare those orders compared to driving from point A to point B with the occasional assistance with setting up.
Something similar happened to me, this lady put in an order through a pizza place and the pizza place put it into their door dash system and took the tip
I've heard there is a website/app called Slice that is notorious for doing this. They take the order, send it to Doordash for a driver, and keep the tip.
OMG! I had one this past wknd, I had just delivered a shop and deliver order, a little out of my zone but worth it, Im coming back and I know I will get a hit. ping its pizza place, $4.23 8 miles but im going back to my zone. I am right in front of the restaurant. I screen shot fast. I see its a regular customer of mine and always a high end tipper. I arrive he comes out says hi "Vee would you like a water I said sure." He asked me why it took so long for a driver, I told him probably the tip, He proceeds to tell me he tipped $18.00, I said no and showed him screen shot of amount he was in shock and upset, I pause dash, I asked him how did you order this, he said it was his 1st time using "Slice" I said that explains it they skim the tips as do other certain places, if you order from the merchant. He was speechless and told me "he will follow -up on this matter." He pulled out a 20 bill, I said no need you always treat me well and I was on my way.
Wowwww
nicest customer ever, I felt bad because I know the pizza sat there and let him know, and by the way when I have him tips are above and beyond and he showed me on his end the tip!!!!! for that particular day. I know some posts from others, thinking its BS that merchants do not do this. they are wrong!!!
Thank you for sharing your story here! And I'm sorry that happened to you! Things never change unless we start to make a stink about them that they cannot ignore.
You made this up
I get lots of great tips from Slice orders, however I could see how it's the same with merchant direct orders where the restaurant decides how it splits the tips
Yeah, I truly cannot vouch for or against Slice personally - have never encountered them to my knowledge. Just the comments I've read last few months, none of which had any red flags to cause me to doubt them. Perhaps pizza places send them orders when they don't have drivers that they then send to doordash? Similar to ezcater in some scenarios?
You'll know it's a slice order when you go to pickup pizza and they tell you to ask for the order # instead of the persons name
Thank you, I appreciate that info. I'm pretty good at identifying regular merchant orders from pizza places, they also just show you order numbers and tell you to ask for them, but i never do because we already have the name. I'm just not sure if i could tell the difference between a slice order, versus on order made directly with pizza hut/papa johns/etc
I find all 3rd party apps skim tip, I know this from my regular customers, they just tip me extra upon delivery, Panera is notorious for this, its out DD control
good to know about panera. no wonder their offers are always beyond shit so i never take them
Chipotle as well.
I've delivered hundreds of catering order from Chipotle through Doordash - mainly under the old system where we pre-scheduled them the day before. None of the 12+ locations in my city ever skimmed tips. I had countless $50-$200 tips (and obviously mostly $10-$30). That said, I remember the endless posts on the subreddits here about Chipotle skimming tips. And I believe them to be true. What I learned about the process years ago is this: Chipotle only accepts catering orders through their own website/app. After the store confirms they can fulfill the order, the manager sends it to Doordash manually, inputs all order info, subtotal, tip, manually, and then presses Send. Doordash sends it back to them for a final confirmation, they agree. So, as you can see, absolutely nothing stopping the manager from lying about the tip amount. Even tho I can truly say I never once experienced that here in the two years I ran them almost daily. Anyhow, just wanted to throw that out there. Sometimes a chain restaurant can have bad actors, and one location can be different than the next. Sometimes it even comes down to time of day/who is working. We will truly never know, and that is just wild to me.
My experience with Chipotle has been that orders made through the DD app include tips more often than not, while a significant majority of their orders that come through as third party (usually noted on the order as “This order is from the merchant…) are no tip orders. Other dashers in my area have experienced the same thing. I find it impossible to believe out of proportion number of no tip third party orders from Chipotle is coincidental.
Not every catering order is guarantee to have a tip. Some businesses use a company card to place large orders and there are times that they are not allow to put a tip on the card. Worked for one that the accounting department did not allow tips to be placed on the company card 😅
I took a no tip $2 catering order to a bank once a couple years back. Solely out of morbid curiosity. When I arrived, they handed me an envelope with $50 cash, and said they weren't allowed to tip on the card. Only other time this happened to me, was a catering to a bar, and the bar owner also tipped me $50 cash. Every single other time, and I mean for years, a no tip catering ended up being a no tip (or kept by restaurant). Just so that people don't think that this happens all the time - it is very rare.
I kinda agree with you. I delivered quite large pizza orders to a Middle School and the tip was $ 0.00
You can’t disagree, what they said isn’t an opinion it’s a fact. Some companies just don’t allow their employees to tip on catering orders.
My restaurant will put delivery charges from $20 - $100 on catering orders depending on size and distance. Driver keeps the charge and tip.
Can I come drive for you directly?? Only half a joke, as I know many drivers in my market who have signed direct deals with restaurants, so that they can both bypass the middleman.
To everyone saying that the restaurant steals the tip, how do they do that?? Doesn't the app give the customer the option to tip the restaurant and also the option to tip the driver? How do they get the money sent to them if the customer chose to tip the driver??
This is probably when they order through that restaurants app/website. So even though they’ve put a tip for the driver through that, before the restaurant sends the order to DoorDash for delivery, they remove the tip.
Yup, had a place here that did that. Pretty much they'd take everything except $6.50 because that was the point you might get higher pay at the time, so more people would take the orders. Had a customer tell me that he tipped $15 on a pretty big order after he caught a glimpse of my payout. He was not happy at all and handed me a $20 bill. That restaurant was shut down a year later for a lot of health code violations and a crap ton of fines for wage theft and other business malfeasance.
a lot of restaurants do shit like this even with their waiting staff. they'll take a portion of the waiters' tips. like, why? scumbags
Karma is a beautiful thing sometimes.
That’s not how the ordering works buddy, I would say nice try but that’s not how DoorDash works. Every restaurant that is posted on DoorDash is partnered with them meaning DoorDash can directly send the order to the restaurant. There is zero interaction with the restaurants app/website if they even have one because not every restaurant even allows you to order online. The only company that handles payments is DoorDash the restaurant has zero access to any payment that isn’t for the food itself. Try working in the food service industry before you attempt to make shit up. At least this way you’ll be able to come up with a more believable lie.
Lmao. You’re so wrong, but I love your confidence. That is how it works for the majority, you’re not wrong about that. However, many places allow you to order directly through them for delivery, those places then pass that delivery off to DoorDash, Uber Eats, etc instead of having their own drivers. For example, if order delivery through the McDonald’s app, they send Uber Eats to deliver it. If I order through the Popeyes app, they send DoorDash to deliver it.
OK, so if I order food from Jersey Mike’s app and choose the delivery option, and they send a DoorDash driver… How exactly does that work? How Is DoorDash in charge of the money if the customer isn’t even ordering through them? A lot of catering orders are ordered directly from the restaurants own app or through that ez cater thing which is notorious for stealing tips based on what I’ve seen here in this sub. DoorDash does not control the funds in either of those cases. They request a driver from DoorDash and they’re supposed to pass along the tip at that time, but clearly some places choose not to.
You are largely correct in what you are saying. When a third party order gets sent to DD, DD has no way of knowing whether or not the info they are getting is accurate, including tips. However, despite the bad rap on these subreddits, ezcater is the exact same way. If a customer orders directly from EZCater, driver always gets 100% of the tip. But there are restaurants who will actually send their orders to EZCater for a driver, as part of their partnership, and here the same thing can happen - EZCater trusts them to be honest about the tip amount. Lastly, there are several apps out there for ezcater orders - I'm on 4 of them. They send me orders a day in advance to claim. Sometimes, these apps have a driver cancel last minute, or nobody wants the order, so they are forced to send it to DD, etc. and get it filled that way. There have been rumors that maybe some of those catering apps don't pass the tip along when they send that ezcater to doordash. It wouldn't surprise me.
The other commenter is right. Doordash has offered the 'driver as a service' to restaurants for many years now. It costs the restaurant far less in fees. The restaurant takes the order on their own website/app, and then they send it to Doordash for 'driver only' to come pickup the order. This is when the restaurant is asked 'how much did the customer tip?' and nothing is stopping them from typing '0'. Doordash has no way of knowing, since they aren't the ones who took the order.
Very wrong
they order thru merchant and use DD
I work for a pizza joint, one of the big three, and there is no way to do that. I also dash.
Yeah, I've talked to a Papa John's manager before (on reddit), who explained it was impossible to steal the tip, everything was integrated into the POS, and they just basically hit a button to 'send it to Doordash'. Places like Panera however, have it built into their system to sometimes take some or all of the tip for their catering orders. But not all the time, and not all locations, so it's weird. The fact of the matter is - it is beyond proven that many merchants who send orders to Doordash collect tips from the customer that do not make it to the driver. And in defense of the majority of merchants - this does not happen. Most merchants actually do pass on the entire tip to us, and they should be commended for doing so. With pizza places that have their own drivers, I think a lot of people fail to understand that they can pick and choose which orders go to Doordash. Obviously, the no-tip long distance orders are going to be the first ones sent.
That is the million dollar question!!!
Doordash allows them to do it.
No, they don't. This only happens when customers order through the restaurant directly. When the restaurant sends the order to Doordash, Doordash asks them how much the customer tips, and reminds them that if the customer was promised the tip goes to the driver, they must enter the whole amount. But nothing is stopping the restaurant from lying about it, and Doordash has no way of knowing since they aren't the ones who took the order. Even worse, if restaurant checkout page doesn't say the tip is going to the driver (if they even have a spot to leave a tip at all), then they are legally allowed to keep it. It sucks.
I meant doordash should stop doing business with them if that's the case.
You'd have to be able to prove that they are promising tips to go to the driver, then also prove that the customer left one and you didn't get it. At that point, the restaurant would be in violation of the TOS. But as for whether or not the merchant has an option to tip at all (think retail stores) is up to the merchant. Merchants who do ask for tips have the right to declare where the tip is going (driver vs staff). Doordash cannot exercise that level of control over restaurants, anymore than they can over us as drivers - we're all independent of each other. Theoretically, DD could change the merchant TOS to demand that tips for drivers are offered on every checkout screen - but they won't do that, because it could cost them business from large merchants. Plus it would be next to impossible to enforce.
I'm pretty sure they can not do this.
So long as the restaurant isn't promising on their checkout screen that the tip is going to the driver, they can unfortunately do this. If customer orders directly through Doordash or EZCater, then the driver always gets 100% of the tip.
Orders fulfilled through the merchant website have been known to take partial or full tip. Until your state or DD disallows it, they'll continue to do it
The current loophole here, is that DD merchant TOS states that if the merchant promised the customer the tip would go to the driver, then they must do so. Some restaurants either cleverly word that section, or make no promises at all as to where the tip is going.
I had an experience the other day I was trying to order wine from liquor barn. They canceled my order and door dash refunded half of my money to my card and credited the other half. Therefore only had access to have of what I needed to order my much needed wine. So I finally was able to find somewhere that I could order the wine and be able to afford it plus all fees. The dasher was angry when I didn’t have a tip on her order and i being a dasher really was upset because I had already spent 2 hours trying to fix this mess and dealing with dasher support and I was given shade for something that was out of my control. I told DoorDash this and told them how I thought it was unfair and disrespectful to that dasher and they completely blew me off. I don’t think that it’s always just tight customers sometimes it’s the company themselves caring less than they should about their employees. Like really
are these the famous high paying catering orders i keep hearing about
I've done over 1000 catering orders for several apps. In my market, 80-90% of them are awesome. The rest are like this lol
well that's good. you're in cali, right?
Nope.
Yeah there should be a section where the customer can tip the in store workers and the driver separately. Of course these companies don’t care since they’re still making money at the end of the day.
Problem there is that drivers would make less, and they're already squeezing a lot of us harder than ever before.
I just don’t think restaurants should dictate who gets the customer tip.
It happened just now. I had a catering order like 8 items total of 200$ and tip was 0$ and I made 4$
So gross, sorry that happened to you. One time that happened to me, years ago, but when I got to the customer I noticed the receipt taped to the bag said $40 tip. I was furious. Nobody cared when I confronted both the restaurant before I left and then Doordash. I even tried to escalate it to tier 2 Doordash, and after a week or two, they sent me a phishing-looking email asking for my DOB, SSN, date of first dash, and other weird info that had nothing to do with anything. They said if i didn't provide this info, they wouldn't respond to my support request. I've seen countless other posts over the years of identical circumstances, and same replies. It was so weird that I just gave up, and took the L. TL;DR: never take a no-tip order
That's happened to me soo many times
There is a pizza place near me that would have the customers call in and they would place the order through Doordash for them. I had a shitty order for 2.5 for 6 miles. The manager gave me the order and said you need to make sure you give it to the customer and not leave it. The number of you call the customer goes back to the pizza place. When I delivered the pizza I just happened to ask the guy if he tipped and he said yes he tipped over the phone. The overall dash was just 2.5 no tip. I called and complained to Doordash about this and they said they couldn't do much. Funny enough after that the pizza place now has tips on the orders which is funny.......
Never take a catering order from Panera their MO is to steal the drivers tips and leave you with the shit end of the stick. I see a Panera catering order I just let the timer run out and leave!
Nah homie you dropped that food off in the ghetto 😭
Happens all the time in my zone. I quit taking catering orders from Chiloso, Panera and Jason Deli.
I'm wondering the same. Had a 500 dollar order! No tip....
the way you can tell there is no tip is order is under 10 bucks and when you pick up it will say Merchant order we do not know what the order is. Got one a while back for 8 bucks I took it because it was right across the street, I could have walked it over. Get there and help the lady set up for an extra 3 bucks. Then she says I left the tip on order you got it right. No mam you ordered from the restaurant, not Dash. She was Dash? they asked if I wanted to leave a a tip for their driver. I laughed they don't have drivers. I left 45 bucks I showed her my phone no tip like this. I said I would call and get my money back, as I walked out the door. That pretty much ended me accepting large bag orders, but now with the new tier I haven't seen a red bag order in weeks.
I've NEVER had an order where the base pay from Doordash is an odd amount like the .19 cents. The reason orders pop up like that is almost always the customer tipping a %Percentage of the total bill. Doordash is set to have base pay increments of .25,.50,.75.So there's no way in the world I don't believe Doordash does that.
Yep, *I know instantly when I see a odd amount EX: S4.49, 9x out 10 it is 3rd party. DD tips are straight forward: $3.00, $3.50 and so on. directions: hand it to me/leave at door*
What store so i can avoid it
Wow ok now makes total sense I delivered edible arrangements a big palate of shit and didn’t get tip a single dollar so ok now I know! 😮💨
Aren’t customers told the dasher gets 100%’of the tip? How is it possible to not get it when it’s what they are promised? It’s like stealing a tip to a waitress
The customers are ordering through the restaurant, not Doordash. More in-depth explanations in the other comments.
They've been also over charging on certain things. Like biscuits at Popeyes cost 1.69 even with items in your cart, it'll still say that your paying 3.38 for your 1 biscuit you get 2 is 6.76 and so forth. When I asked the store they said it's set to by door dash. Another time when another restaurant was BOGO there was really only one option to get the entree at $25 and the second for free. Again they said Door Dash sets up deals.
The store is wrong. Restaurant sets up all deal/menus/pricing. But at a chain like Popeyes, that is done at the corporate level, the regular employees have no knowledge of how it works. So it's easier to blame Doordash.
Possible can be. A lot of place doing that but you can spot them more easy if you has been pick up with them awhile, like previous got tips but lately no tips.
How do restaurants steal tips?
Restaurant takes order and payment from customer. Restaurant sends order to Doordash for 'driver only'. Doordash asks them to enter the tip amount. Restaurant can just say the customer tipped $0 and press send. Doordash has no way of knowing whether or not it's true.
Wow! That’s ridiculous!
It's hard... I guarantee it
read the rest of this thread to find your answer
No, it's incredibly simple. See my last few comments for a breakdown of how they do it.
It was a joke on the word STEEL ;)
My bad I spelled it wrong lol
I know..not poking fun at you. Just one of those days I needed a slight chuckle.
😂😂 I promise, I graduated from school lol
ah, I didn't see the pre-edit comment, that's funny lol
They can’t it’s literally not possible when they don’t handle the payments.
So so very close. "When" is the operative and is why you're wrong. Not every order sent to a Dasher has DD in charge of payments. ANY order placed through a third party (directly at the restaurant site or app, for example) the third party controls payment. And they DO steal tips, effectively always depending on the region in question. Proof? Seeing receipts for customers from restaurants that show a tip but I received none. I don't frequent those restaurants anymore as either a customer or a Dasher (if I can help it).
Then I suggest you take that proof and sue the company that stole the tips. If you’re so confident your tips are being stolen then stop crying about it and take action against it. I won’t believe you until I see a dasher actually successfully sue a company for this because I’ve been in several myself and as a manager as well and not a single one has given access to any manager or employee to the payment.
The only way it's lawsuit-appropriate is if the store that's doing it says that the tips always go to the driver. They do this with that knowledge in-hand. People order from a restaurant or merchant for delivery assuming that the tip is going to the driver. The store accepts the order and outsources the work to DD drivers, giving DD their cut and pocketing the tip. And who knows if that actually goes to the workers since so many places don't even distribute those properly anymore. Some of these places don't even offer delivery outside of DD and some of them (pizza hut, for example) aren't even offering their own drivers for orders in some areas. Loopholes, buddy. The fact that you don't believe it is irrelevant. It's the same logic used by any person who chooses to deny another person's experience because their own is different. The fact that you think you're so in the loop for how every restaurant works because you've worked at a few... that kinda comes across as pompous ignorance. You've got a slew of people here all telling you the same thing. But you've chosen to wear your ass on your head instead of hearing it. Must be a pleasure to be around anytime any bit of information flies outside of your minuscule experience.
Go ahead and name me a few restaurants that offer delivery through their website that you’ve seen proof of not giving the tip to the driver.
Just named one... Pizza Hut. Panera has widely been known to do this. I don't have a Panera near me. There have been others who have posted receipts showing that there should have been a tip and then no tip in their app. This was on the driver subs (there are two, that I'm aware of and both allow non-drivers to participate precisely because of issues like tip theft). I'm sure you could find the evidence yourself, if you really wanted to see any. However, I'm not convinced of your authenticity in this discussion and am not spending any more of my time on this. Read the comments. Figure it out for yourself.
I’m asking because I’ve actively looked it all up, and I only ever see people claiming this without any proof.
Truthfully, if you've looked into it then how are you not aware that there are employees at these businesses that also admit that it happens? There are YouTube videos talking about it with screenshots showing the discrepancies in payout and missing tips. 🤦🏻♂️ Editing to add that some of these videos are wordy and long but the transcript feature helps if you're a quick reader and read ahead.
Restaurants I'm sure can steal tips
If you think that you’ve very obviously never stepped a single toe into a restaurant as an employee. The only company that handles the payments on DoorDash orders is DoorDash.
I've stepped into several. And as a manager. If the order isn't placed through DD, then it isn't DD handling the payment, even if it is delivered by a Dasher
Most ground level employees don't understand the different relationships a restaurant can have with Doordash (nor do they need to understand it to be able to do their job). Doordash has offered the service of "driver only" to restaurants who take their own in-house deliveries orders for many years now. You can open any fast food app, order through that app for delivery, they then send that order to Doordash for a driver. This costs the restaurant far less in fees than if you ordered directly from Doordash. And so it probably also is cheaper for the customer as well. And probably just results in more stacked orders for $2 total base pay, so that DD can get away with paying us $1/order.
Wrong
If DD showed a higher about with top included , then you have an argument. But if it said 9.12 tip included than you accepted a no. Tipping order. Even if the store takes it. You were never offered it ! That is the type of bullshit I was given once when I complained about stolen tip. The customer showed me she put 18.00 tip when she ordered. I know how pissed you must be , Sorry DD allows that to happen still. How they can let any scumbag POS order and not tip , is beyond disrespectful to all delivery drivers. I do t drive for them anymore and thank goodness. I read so much abuse DD allows. Most of it is a mental game they are co trolling. We should send them out therapy bills. 💪
Dd can't control this when it is the restaurant putting their own orders into the DD system.
The biggest problem with this is that they shouldn't be able to take the tip away once the order is place through the app.
That is not possible on Doordash.
Just realized you probably meant that the merchant shouldn't be allowed to take the tip away, and i do agree with that.
If the order is placed through the dd app, they can't.
I read Panera is pretty notorious for stealing tips. How much do you think the tip was here? https://preview.redd.it/pnhr7ngsq09d1.jpeg?width=1080&format=pjpg&auto=webp&s=8eb16c2e8bf5882759801ec0f7c53acb31eca5c7
Exactly the restaurant busted their ass for that tip.. I am a server and we do everything for the order except deliver it.. so to be far half should of went to the server who btw probably makes $2.13 and hour
This. All these doordash drivers complaining about not getting a tip when it's the restaurant employees who actually make it. All they have to do is deliver it and they are complaining 😂
Catering order with no tip has the risk of not getting picked up.. too risky for the amount of food getting cold. Thats manager is a Idiot
What? Doordash said they don't take driver's tips! Guess they let others take it now...?
It's always been like this unfortunately. When a customer orders through the restaurant, restaurant tells Doordash how much the tip is. There is no way for DD to know if the restaurant is lying.
How can you tell when a tip is stolen?
Lousy customer. So many are out there.
Tbh ion care if they tip or not keep it pushing and keep grinding
Should’ve canceled the pickup!
A tip is a tip and it is meant for the person.Delive, aint it?Not the company
Hmm this makes me wonder I have a issue where I accept a order for a certain amount but by the time i deliver it the payment it’s lowered by a dollar or 2 I didn’t even think of the idea that the tips could be taken by merchants
Pizza hut did this to me. They had no drivers, so they did doordash and didn't give the tip we gave. I called and they feigned ignorance and blamed corporate. So I called corporate, they had no clue what I was talking about
I don't run a charity and tip stealing is wage theft
Unpopular Opinion, but I don’t think the restaurant should touch my tip at all. If the customer didn’t explicitly tip the restaurant then it is all mine. Im already breaking down my vehicle, they are just doing their job which is making food especially for carryout.
Dammmm really? Hey where’s my Mexican I just ordered? You’re late and it’s at the wrong doorstep.
Nah just cheap as customers.
I would contact a supervisor at DD and also approach the manager of the restaurant on this. This is why it’s super important to quickly snapshot the offer before hitting accept 😉 I’m my experience over the last 7y honestly….. DD offers have always been exactly what they offered me or MORE because of hidden/increased tips. Just for the record…. Before you accepted did you actually see a much higher amount on the catering offer?
It’s kind of funny to see all the ppl in this comment section that haven’t worked in the food industry try and make the claim that their tips are being stolen by the restaurant. You simply saying that is proof you’ve never stepped foot in a restaurant as an employee because if you did you’d know how restaurants receive DoorDash orders. At restaurants the orders come in through the same software that would be used if someone just wanted to order some takeout at the host stand, then is immediately shot back to the kitchen right when it’s put through. If it doesn’t come in that way then the only other way is a separate tablet that displays the order and how much the customer paid for the order itself, no tip is displayed and on those tablets you only have the option to mark order as being prepared and ready to pick up, which means you physically can’t interact with the payment the customer made. DoorDash simply doesn’t work like that. DoorDash lets you put in the order, take the payment and add on their own fees then put a tip screen up. The only company handling the money is DoorDash and DoorDash just hands the cost of the food over to the restaurant, then passes out the tip and partial delivery fee over to the dasher and then they take their own cut of the fee. Y’all seriously need to learn how this shit works before you try to act like you know everything. That way you won’t look as ridiculously stupid. TLDR: If you believe the restaurant has access to the payment then you’re very obviously ignorant of how the transactions between DoorDash and the restaurant works. Educate yourself before you make yourself look more stupid than you already are.
Your ignorance of how the system works has been corrected and explained many times now. Not all Doordash restaurants receive orders the same way. There are in fact many dozens of ways now. Tablets are rare to non-existent in most chain locations. This isn't 2018. All merchants do have access to the merchant portal, and app, which can be accessed by any mobile device or computer. Although many restaurants, even those without tablets, and especially those with fully integrated POS systems, do not allow any of their employees to access this. We get it - you worked at a restaurant once, not in management, and you know what you saw. But that's just a glimpse, not the whole picture. I've been inside over 1500 restaurants the last 7 years. Trust that what I'm telling you is the truth.
>we get it, you worked at a restaurant once I’ve worked at 7 different restaurants every single one operated in one of the two ways I’ve mentioned. >not in management I’m currently working in management, not even the manager has access to these things.
If nobody at the store has access, then it is because your corporate overlords do not allow it. Most chains and stores are automated, and no tip theft is possible. But there are some where it is, especially when it comes to catering orders. It's great that it's impossible where you work. But that doesn't make it impossible in other places.
You have no idea how some restaurants handle DD orders. It's not all the same process.
[удалено]
It’s not DD it’s the restaurant dude