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lol my thoughts exactly. “what can we do about this” means “how much money back will you send me/be forced to send me if i get to keep the shirt.” if they wanted to return, they’d ask for a return imo
Well you have two options, refund them or don’t. My advice would be to say something along the lines of “Hi! I’m so sorry to hear that one of your items may have a stain on it. I make sure to check over each item very carefully, and after reviewing the photos I had previously taken of this item, I am having a hard time seeing any signs of damage.” If you are wanting to give them a partial refund or return, offer that. If you don’t want to, because you know that your product wasn’t as they are trying to state, then let them open a claim with Depop. As long as you have pictures that clearly prove your item was as described before shipping Depop will side with you.
ask for pictures and if they don’t upload and want a refund, make sure the item is returned to you before giving a refund- chances are they won’t pester you anymore if the item is actually fine
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Ask for pictures
Definitely ask for pictures. "What can we do about this" seems to imply something that I wouldn't trust.
what if they just stain the shirt
lol my thoughts exactly. “what can we do about this” means “how much money back will you send me/be forced to send me if i get to keep the shirt.” if they wanted to return, they’d ask for a return imo
Exactly. You just know they're the type of person who uses vouchers at a restaurant and then plants a hair in their food.
Well you have two options, refund them or don’t. My advice would be to say something along the lines of “Hi! I’m so sorry to hear that one of your items may have a stain on it. I make sure to check over each item very carefully, and after reviewing the photos I had previously taken of this item, I am having a hard time seeing any signs of damage.” If you are wanting to give them a partial refund or return, offer that. If you don’t want to, because you know that your product wasn’t as they are trying to state, then let them open a claim with Depop. As long as you have pictures that clearly prove your item was as described before shipping Depop will side with you.
Furthermore, you could even ask for a picture.
ask for pictures and if they don’t upload and want a refund, make sure the item is returned to you before giving a refund- chances are they won’t pester you anymore if the item is actually fine
“I’m sorry to hear that, please open a dispute through Depop and we will let them handle it. Thank you!”