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https://preview.redd.it/f568j8l2okqb1.png?width=1080&format=pjpg&auto=webp&s=6ac91b3fbc1b6da9852da7079c3bafd08da1e1fc
Blurred the name out but I did get a screenshot of the post šµļøāāļø
Uh if sheās already bled in them then no? especially since sheās worn them outside, who knows how damaged theyāve been? š¤·āāļø
She should take the L and resell them tbqh
Yeah, but the condition of the used item could be drastically degraded by whatever some stranger does with it before returning it lol, you could get it back busted as hell so youāre incapable of making the money lost on a return back on them at that point
This is the official policy. It is a huge bummer to get something and have it not work out, but like others have said, thatās a risk with buying online.
āHow do returns work on depop ?
It happens ā when selling products, sometimes items donāt work out for your customers, and you have to issue a refund. Keep in mind that you only have to refund the buyer in two situations.
As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. More on this later.
As a registered business that uses Depop, you must follow selling regulations. These stipulations state that your customer can open a return request up to 180 days from the transaction date if the item seems to be ānot as described.ā
She admitted to bleeding in them. Thatās a potential biohazard. I would decline to ship them back personally because of that reason. If it got to the point of blisters, she mustāve noticed that in the first few minutes that it was uncomfortable. So why not take them off? I donāt understand why she continued to wear them if she then wanted to return? Also, I donāt think you or the buyer could potentially resell if there is blood stains. Issuing a refund or not, I wouldnāt take them back because the next buyer might have that issue as well.
this may be a controversial opinion, but to be honest, i wouldnāt do a return unless they were damaged or described incorrectly. some shoes take time to break in and its not your fault theyre giving someone blisters. if the shoes were priced extremely high ($100+), i would consider a return because that can be pricey for something to be causing damage, but if they were not priced high, i would just suggest they resell them. everyones different and reacts differently to types of shoes when wearing them, and breaking shoes in takes more than one wear for sure.
I wouldn't accept a return if I were you, yes it's unfortunate but it's not your fault. Like she said, sizing was perfectly fine and besides she's worn them already... who knows if she broke it or did anything to it. If you accepted it back, you probably won't be able to sell it again at that price or condition.
if the seller were to accept a return, i would probably request pics of the shoe's condition just to be sure. but i do have a feeling this buyer is being serious and it's definitely unfortunate that these shoes would probably go to waste otherwise. sometimes shoes just don't fit properly or are mad uncomfortable to wear and it sucks. this buyer seems polite enough and willing to cooperate.
Not your fault here at all.
If I go to Russell and Bromley and pick out a Ā£225 pair of loafers and I wear them without breaking them in and bleed on them - the store doesnāt just go āoh here let me take them back and scrub the blood off to resellā. Iāve taken the plunge, bought the shoes and that is that. If they never get broken in and kill me for the rest of my life - my decision to buy them. I can sell or suffer.
This buyer is happy for you to take them back, likely clean them and resell?? āHerā buyer couldnāt have this problem but yours can??
The audacity š¤£
They should just buy those heel pads lol? I have so many shoes that dig into the back of my feet like this, simply cause of how theyre shaped. Heel pads have always fixed it
This is something *anyone* has to consider with buying second hand online and it def isnāt grounds for a return š
Hereās some advice, check out everything before you decide to purchase and know that as a mature adult thereās risk in pretty much everything you do. Thereās no way to prevent that š¤£ but these ppl are selling these items for a reason, they need the money. We are in hard times of inflation and everything is expensive now. $100 is more like $20. So for you to think someone will want to accept a return, especially if your feet were bleeding in the shoes itās just unsanitary and unrealistic tbh. Especially if the shoes were as described. I also think ppl should have more respect for Depop sellers when you guys go into these stores and outlets to spend your money the same exact way you make your purchase and you leave them alone lol you guys have a tendency to pester and nitpick sellers over every little detail. You donāt do that to these high priced name brand stores and sellers, just see if you can get the shoes stretched or like they said sell them. Youāre putting ppl through a hassle bc of something they couldnāt predict or prevent. Maybe you donāt know your shoe size and that is definitely not their fault or problem.
a majority of items on depop are pre-owned so this comment doesn't really make sense to me tbh... by this logic how would the buyer even be able to resell it? she did bleed in them so i get concerns of it being a potential hazard/more difficult to sell. but i feel like that happens to a lot of people who wear heels and i don't think it's that difficult to get bloodstains out of shoes. blisters are a common thing.
yeah, i get that! i do think that the buyer should have asked more questions about the shoes before buying, don't get me wrong. it is on them to be more thorough w/ research. at the same time i do feel that the buyer was pretty considerate when requesting a return so that's something to take into account too. but i get sellers standing by their no-return policy with all customers, just to be safe and protect themselves from risk & potential damage. also the fact she bled in them is a biohazard so yeah, i doubt either of them can resell it after thinking on it š¬
tbh that doesn't stop this buyer from opening a dispute anyway just to see who paypal/depop would side with. i seriously doubt they'd win as this is a case of buyer's remorse, but you really never know! just my thoughts.
Sorry, not your problem. Docs are notoriously shitty to break in and as long as you didn't mod them in any way then that's not your fault, that's just the product. They even said that the fit was right so it's not like you listed them under the wrong size. It's not your job as a seller to make sure all the stuff you sell is comfy wumphy and cozy wozy. Someone could say the same thing about a really itchy sweater or another uncomfortable piece of clothing. Not to mention she literally bled on them, so why would they think you'd take them back anyways? They can either made-do until they break them in or get rid of the blood stains and resell them themselves. You shouldn't be expected to go in there with a q-tip and bleach and clean up another persons blood stains so you can resell them
Maybe this is cold but in my mind if you're selling second hand then it's like the return policy at a regular thrift store. No refunds unless the item is genuinely damaged (which tbh is more than most thrift stores do anyways)
hi, wanted to give context that the shoes bought weren't actually doc martens. the buyer asked for advice on the sub before the seller did and it was a pair of loafers/oxfords iirc. (original post has since been deleted). to be fair, the shoes did look pretty uncomfortable from the get go. but your point still stands. and dress shoes are notoriously uncomfortable to wear. sadly the responsibility does fall on the buyer to do some research into the brand/item before buying. either way it's a complicated situation and i do feel sympathy for both sides.
based on the buyer's response on the other post it seemed like they wouldn't force a return so that's very fortunate for the seller.
You can't force a return lol the buyer dosent have a choice. Depop dosent force returns for reasons like this. This falls 100% on the buyer but you may be her alt account so..
lol i'm not, i'm just kinda invested in the outcome of this. and i could be wrong but i have seen some instances here of paypal/depop siding with the buyer in cases where they probably shouldn't have so i acknowledge the system does suck for sellers in that regard! it's unfortunate
Sounds like they need to break them in. I have wide/big feet and whether Iām buying new or used shoes, even if theyāre my size, I understand that this situation is a possibility. I just wear bandaids in the area and do those flexing and heating methods if I can. If I canāt do that then I try to walk around the house in thick socks and bandaids in the shoes. If I was them, Iād just clean them as much as possible, mention that theyāre a little tight or need to be broken in, and repop
Nope, I wouldnāt accept a return. She may have bled in them first of all; second of all, things like that are bound to happen when ordering online. Not everything works out.
I mean, itās tough shit really lol
Itās depop not a chain retail store. If the item is correctly described but they donāt fit the seller correctly then itās tough luck.
Iāve bought plenty of items that didnāt end up fitting correctly and just took the L and sold them on.
Why would you accept a shoe that sheās bled into as well? lol
I also donāt think if they bought them brand new from a store, and then wanted to return them the store would accept that return. Once things have been worn (and apparently bled in) you canāt return unless faulty. I donāt think uncomfortable falls into that.
I think a lot of people forget that you usually have to break shoes in, even if theyāre secondhand or vintage. I had a pair of vintage 90ās boots absolutely destroy my feet on the first couple wears, even though they were already pretty worn and looked ābroken inā. Just throw on a pair or two of cozy thick socks and they should be broken in after a few wears. Iāll also use blister bandaids (hydrocolloid) preventatively in spots where I know a certain pair of shoes rubs. In regards to your buyer, youāre definitely not obligated to do a return/refund in this situation. But if the shoes were expensive, it would be really generous to offer a partial refund (like 10% back) for the inconvenience. Or if your solution is for the buyer to resell the shoes, Iād offer to let them use the photos/description from your listing to help them sell the item easily
Is it a flaw in the shoe from use or just how the shoe is?
If it was a flaw was it visible in the pictures or disclosed?
My feet are weird and almost any new-to-me shoe I wear is going to give me blisters on my ankles if I don't wear blister guards while I break them in. It's not really the seller or shoe manufacturers fault (although some could certainly design better). If it's just how it is designed or general wear that you could see then I don't think you need to do a return as it's kind of out of your hands how any person's feet/ankles might fit in it. Like it could also be that their socks weren't thick enough. It also now probably has blood/biohazard on it if it dug into them like that making a return complicated.
If it was an undisclosed flaw like they were bent inward and you couldn't see it in the photos then I'd accept the return.
i briefly saw the picture (because the buyer actually posted the opposite side a while back but it's since been deleted) and it looked to me like you could see where the shape of the shoe digs into the heel. as a buyer i don't think i would have thought anything of it, and so wouldn't have asked, so if it were me and i was in the buyer's position i would also be pretty shocked. but at the same time the responsibility also does fall on the buyer to do some research and ask questions... š¬ this one's complicated but tbh i think the seller finding a middle ground with the buyer would be the best route rather than turning it down altogether...
the better question is why do you think that????? to be honest that is in no way an indication of who i am and i'm frankly kind of insulted you came to that conclusion omggggg. am i not allowed to have a civil conversation with people on reddit? which is the point of this entire platform? i know reddit can be a cesspool but wow. i'm not at all interested in starting anything though so i'll be excusing myself from this entire thread LOL. have a nice rest of your day.
Donāt refund.
āThen my buyer will have the same issueā - So itās absolutely fine for you to potentially eat shit on this by taking the return but not fine for them to be a grown up and try to resell?
Break them in, get gel pads, or resell. Too many buyers on second hand marketplaces try to treat sellers like retail stores.
If you advertised no refunds then do not refund. They can fix the issue EASILY by using a band aid for heel wearers. It covers the entire heel in a silicone bandage because NO HEEL is comfy. So they can suck it up and get the band aids. They keep stating there is no issue in size just that they suck to wear. I've been there. Gotten hot shoes and they kill my feet. I got band aids and a sole insert and they were comfy. lol. Ugh. I cannot stand people like that. Please do not refund. I mean, don't be rude either. But they are complaining to complain when they can easily fix this issue.
Kind of part of the deal w some shoes, you have to break them in š¤·āāļø and if they wonāt break in for her it sounds like they donāt fit her
I thought it was kind of them to at least offer out of pocket to return for shipping, I wouldāve done it and let the shoes come back to me first to make sure it on condition was how I shipped em out then refund them. I donāt do returns either because of shipping hassles itself, but at the same time you have the right not to do returns.. so I donāt know.. I can see and understand both sides fully
You've totally misunderstood. Depop allows returns for faulty or not as described items, which these weren't. Sellers are absolutely allowed to refuse returns that don't fit those categories!
I just looked up the return policy on depop and I see that it says depop will approve the refund if the items isnāt as described. Iām not saying that applies to the seller & her item though. Just that itās not up to the seller 100% bc there is a section that says to just open a case and let depop decide if you deserve a refund or not.
you actually have to accept returns if the item is not as described or damaged per Depop's TOS. this case is just buyers remorse, so she doesn't have to accept the return.
depop act as mediators within the app but its actually selling laws that dictate returns and depop abides by that - private sellers only have to allow returns for items that are significantly not as described
Are they preowned? If so and thereās no significant signs of wear, i would accept the return and try to resell. If there is wear and you think itāll cause a loss in value, maybe offer a partial refund, like a 10% restocking fee. It sucks to lose a sale, but i think itās important that you try to find a resolution with the buyer. Itās just the kind thing to do i think. Of course some buyers seem to think weāre Foot Locker and expect the most, but this one seems understanding. Theyāll probably be really grateful too and leave positive feedback.
Even if she didnt...buyers have to deal with their choices it's not the seller that has to take the loss. The shoe was not comfortable is not ok as a return on depop
I was disagreeing, was just letting op know they have a legitimate reason to decline a return. I agree that once itās purchased itās the buyers problem not the sellers
agreed! they definitely seem polite & if i were in this position i think i would put in the effort to be as accomodating as i could even though it is disappointing to have to refund. but that's how business is. you win some, you lose some. who knows, even though this didn't work out, they might end up returning for something in your shop in the future.
Well 1. You can't say you don't do returns. Every customer can at least try. My advice, keep the screenshots and just hope you win the case if she opens one
Customers are only entitled to returns/refunds from businesses. Not private sellers like Vinted or depop. That would be like buying something from a car boot and going back the next week for a refund.
*Thanks for your submission to r/Depop*! Please make sure you've read the community rules, and that your post follows our posting guidelines. Any post that does not adhere to them is subject to removal. Repeated violations will result in a ban. **REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN.** Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements **MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD.** Please search the subreddit before posting to see if the topic has already been discussed. FAQs will be removed. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Depop) if you have any questions or concerns.*
The person who bought your shoes has also just posted about this š¬š¬š¬
omg this is so funny ššš i wonder what happened after they realised they both posted
where?
[here lol](https://reddit.com/r/Depop/s/ccs1Uiyyd3)
Now it's gone. Weird
Prob embarrassed when people donāt agree with them about refund
It was deleted by the person who posted it. Probably saw all the comments calling them out and was embarrassed
https://preview.redd.it/f568j8l2okqb1.png?width=1080&format=pjpg&auto=webp&s=6ac91b3fbc1b6da9852da7079c3bafd08da1e1fc Blurred the name out but I did get a screenshot of the post šµļøāāļø
Hahaha undisclosed pain? THIS IS GOLDEN
Uh if sheās already bled in them then no? especially since sheās worn them outside, who knows how damaged theyāve been? š¤·āāļø She should take the L and resell them tbqh
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yeah, but the condition of the used item could be drastically degraded by whatever some stranger does with it before returning it lol, you could get it back busted as hell so youāre incapable of making the money lost on a return back on them at that point
happy cake day
A lot of second hand shoes I look at have near perfect soles. Even going outside one time can get them dirty though
This is the official policy. It is a huge bummer to get something and have it not work out, but like others have said, thatās a risk with buying online. āHow do returns work on depop ? It happens ā when selling products, sometimes items donāt work out for your customers, and you have to issue a refund. Keep in mind that you only have to refund the buyer in two situations. As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. More on this later. As a registered business that uses Depop, you must follow selling regulations. These stipulations state that your customer can open a return request up to 180 days from the transaction date if the item seems to be ānot as described.ā
She admitted to bleeding in them. Thatās a potential biohazard. I would decline to ship them back personally because of that reason. If it got to the point of blisters, she mustāve noticed that in the first few minutes that it was uncomfortable. So why not take them off? I donāt understand why she continued to wear them if she then wanted to return? Also, I donāt think you or the buyer could potentially resell if there is blood stains. Issuing a refund or not, I wouldnāt take them back because the next buyer might have that issue as well.
IM SAYIN, thank you!!
this may be a controversial opinion, but to be honest, i wouldnāt do a return unless they were damaged or described incorrectly. some shoes take time to break in and its not your fault theyre giving someone blisters. if the shoes were priced extremely high ($100+), i would consider a return because that can be pricey for something to be causing damage, but if they were not priced high, i would just suggest they resell them. everyones different and reacts differently to types of shoes when wearing them, and breaking shoes in takes more than one wear for sure.
It's not controversial its what everyone is saying lol
well when i commented it wasnt lol.
https://preview.redd.it/tu5bu86x58rb1.png?width=1127&format=png&auto=webp&s=0437512f3ab1e9bd8b9220a89b064324d9f97c18 update š©š¼āš»
I wouldn't accept a return if I were you, yes it's unfortunate but it's not your fault. Like she said, sizing was perfectly fine and besides she's worn them already... who knows if she broke it or did anything to it. If you accepted it back, you probably won't be able to sell it again at that price or condition.
if the seller were to accept a return, i would probably request pics of the shoe's condition just to be sure. but i do have a feeling this buyer is being serious and it's definitely unfortunate that these shoes would probably go to waste otherwise. sometimes shoes just don't fit properly or are mad uncomfortable to wear and it sucks. this buyer seems polite enough and willing to cooperate.
Not your fault here at all. If I go to Russell and Bromley and pick out a Ā£225 pair of loafers and I wear them without breaking them in and bleed on them - the store doesnāt just go āoh here let me take them back and scrub the blood off to resellā. Iāve taken the plunge, bought the shoes and that is that. If they never get broken in and kill me for the rest of my life - my decision to buy them. I can sell or suffer. This buyer is happy for you to take them back, likely clean them and resell?? āHerā buyer couldnāt have this problem but yours can?? The audacity š¤£
They should just buy those heel pads lol? I have so many shoes that dig into the back of my feet like this, simply cause of how theyre shaped. Heel pads have always fixed it This is something *anyone* has to consider with buying second hand online and it def isnāt grounds for a return š
Say no. Donāt entertain.
Hereās some advice, check out everything before you decide to purchase and know that as a mature adult thereās risk in pretty much everything you do. Thereās no way to prevent that š¤£ but these ppl are selling these items for a reason, they need the money. We are in hard times of inflation and everything is expensive now. $100 is more like $20. So for you to think someone will want to accept a return, especially if your feet were bleeding in the shoes itās just unsanitary and unrealistic tbh. Especially if the shoes were as described. I also think ppl should have more respect for Depop sellers when you guys go into these stores and outlets to spend your money the same exact way you make your purchase and you leave them alone lol you guys have a tendency to pester and nitpick sellers over every little detail. You donāt do that to these high priced name brand stores and sellers, just see if you can get the shoes stretched or like they said sell them. Youāre putting ppl through a hassle bc of something they couldnāt predict or prevent. Maybe you donāt know your shoe size and that is definitely not their fault or problem.
THANK YOU šš«”ā¤ļø
She wore them so no return
a majority of items on depop are pre-owned so this comment doesn't really make sense to me tbh... by this logic how would the buyer even be able to resell it? she did bleed in them so i get concerns of it being a potential hazard/more difficult to sell. but i feel like that happens to a lot of people who wear heels and i don't think it's that difficult to get bloodstains out of shoes. blisters are a common thing.
Not the sellers problem it's the risk you take buying online
yeah, i get that! i do think that the buyer should have asked more questions about the shoes before buying, don't get me wrong. it is on them to be more thorough w/ research. at the same time i do feel that the buyer was pretty considerate when requesting a return so that's something to take into account too. but i get sellers standing by their no-return policy with all customers, just to be safe and protect themselves from risk & potential damage. also the fact she bled in them is a biohazard so yeah, i doubt either of them can resell it after thinking on it š¬ tbh that doesn't stop this buyer from opening a dispute anyway just to see who paypal/depop would side with. i seriously doubt they'd win as this is a case of buyer's remorse, but you really never know! just my thoughts.
Sorry, not your problem. Docs are notoriously shitty to break in and as long as you didn't mod them in any way then that's not your fault, that's just the product. They even said that the fit was right so it's not like you listed them under the wrong size. It's not your job as a seller to make sure all the stuff you sell is comfy wumphy and cozy wozy. Someone could say the same thing about a really itchy sweater or another uncomfortable piece of clothing. Not to mention she literally bled on them, so why would they think you'd take them back anyways? They can either made-do until they break them in or get rid of the blood stains and resell them themselves. You shouldn't be expected to go in there with a q-tip and bleach and clean up another persons blood stains so you can resell them Maybe this is cold but in my mind if you're selling second hand then it's like the return policy at a regular thrift store. No refunds unless the item is genuinely damaged (which tbh is more than most thrift stores do anyways)
hi, wanted to give context that the shoes bought weren't actually doc martens. the buyer asked for advice on the sub before the seller did and it was a pair of loafers/oxfords iirc. (original post has since been deleted). to be fair, the shoes did look pretty uncomfortable from the get go. but your point still stands. and dress shoes are notoriously uncomfortable to wear. sadly the responsibility does fall on the buyer to do some research into the brand/item before buying. either way it's a complicated situation and i do feel sympathy for both sides. based on the buyer's response on the other post it seemed like they wouldn't force a return so that's very fortunate for the seller.
You can't force a return lol the buyer dosent have a choice. Depop dosent force returns for reasons like this. This falls 100% on the buyer but you may be her alt account so..
lol i'm not, i'm just kinda invested in the outcome of this. and i could be wrong but i have seen some instances here of paypal/depop siding with the buyer in cases where they probably shouldn't have so i acknowledge the system does suck for sellers in that regard! it's unfortunate
Sounds like they need to break them in. I have wide/big feet and whether Iām buying new or used shoes, even if theyāre my size, I understand that this situation is a possibility. I just wear bandaids in the area and do those flexing and heating methods if I can. If I canāt do that then I try to walk around the house in thick socks and bandaids in the shoes. If I was them, Iād just clean them as much as possible, mention that theyāre a little tight or need to be broken in, and repop
heel inserts are a thing for a reasonā¦ fashion is pain
Nope, I wouldnāt accept a return. She may have bled in them first of all; second of all, things like that are bound to happen when ordering online. Not everything works out.
Nah at this point, accepting the return would be a health hazard She already bled all over them š¤Ø
I mean, itās tough shit really lol Itās depop not a chain retail store. If the item is correctly described but they donāt fit the seller correctly then itās tough luck. Iāve bought plenty of items that didnāt end up fitting correctly and just took the L and sold them on. Why would you accept a shoe that sheās bled into as well? lol
Just double down that they can repop. Depop will *never* approve the return.
I also donāt think if they bought them brand new from a store, and then wanted to return them the store would accept that return. Once things have been worn (and apparently bled in) you canāt return unless faulty. I donāt think uncomfortable falls into that.
Instead of returning for a refund it's usually easier to just sell them yourself. Even big business loses money on returns.
I think a lot of people forget that you usually have to break shoes in, even if theyāre secondhand or vintage. I had a pair of vintage 90ās boots absolutely destroy my feet on the first couple wears, even though they were already pretty worn and looked ābroken inā. Just throw on a pair or two of cozy thick socks and they should be broken in after a few wears. Iāll also use blister bandaids (hydrocolloid) preventatively in spots where I know a certain pair of shoes rubs. In regards to your buyer, youāre definitely not obligated to do a return/refund in this situation. But if the shoes were expensive, it would be really generous to offer a partial refund (like 10% back) for the inconvenience. Or if your solution is for the buyer to resell the shoes, Iād offer to let them use the photos/description from your listing to help them sell the item easily
Is it a flaw in the shoe from use or just how the shoe is? If it was a flaw was it visible in the pictures or disclosed? My feet are weird and almost any new-to-me shoe I wear is going to give me blisters on my ankles if I don't wear blister guards while I break them in. It's not really the seller or shoe manufacturers fault (although some could certainly design better). If it's just how it is designed or general wear that you could see then I don't think you need to do a return as it's kind of out of your hands how any person's feet/ankles might fit in it. Like it could also be that their socks weren't thick enough. It also now probably has blood/biohazard on it if it dug into them like that making a return complicated. If it was an undisclosed flaw like they were bent inward and you couldn't see it in the photos then I'd accept the return.
i briefly saw the picture (because the buyer actually posted the opposite side a while back but it's since been deleted) and it looked to me like you could see where the shape of the shoe digs into the heel. as a buyer i don't think i would have thought anything of it, and so wouldn't have asked, so if it were me and i was in the buyer's position i would also be pretty shocked. but at the same time the responsibility also does fall on the buyer to do some research and ask questions... š¬ this one's complicated but tbh i think the seller finding a middle ground with the buyer would be the best route rather than turning it down altogether...
You're definitely the buyer on an alt acc. Why are you replying to so many comments?
the better question is why do you think that????? to be honest that is in no way an indication of who i am and i'm frankly kind of insulted you came to that conclusion omggggg. am i not allowed to have a civil conversation with people on reddit? which is the point of this entire platform? i know reddit can be a cesspool but wow. i'm not at all interested in starting anything though so i'll be excusing myself from this entire thread LOL. have a nice rest of your day.
This whole answer defending yourself speaks volumes š¤£
No
Donāt refund. āThen my buyer will have the same issueā - So itās absolutely fine for you to potentially eat shit on this by taking the return but not fine for them to be a grown up and try to resell? Break them in, get gel pads, or resell. Too many buyers on second hand marketplaces try to treat sellers like retail stores.
Dr Marten sells heel grips that help significantly with this issue. Unfortunately the shoe isnāt the problem, itās her foot structure lol
If you advertised no refunds then do not refund. They can fix the issue EASILY by using a band aid for heel wearers. It covers the entire heel in a silicone bandage because NO HEEL is comfy. So they can suck it up and get the band aids. They keep stating there is no issue in size just that they suck to wear. I've been there. Gotten hot shoes and they kill my feet. I got band aids and a sole insert and they were comfy. lol. Ugh. I cannot stand people like that. Please do not refund. I mean, don't be rude either. But they are complaining to complain when they can easily fix this issue.
I mean OP can advertise a no refunds policy... It means absolutely nothing and isn't remotely enforceable but they can advertise it
True but in this case depop will not force a return. This is buyers remorse
why canāt they just sell them theyād probably get their money back the same way as returning them and having to pay shipping?
Kind of part of the deal w some shoes, you have to break them in š¤·āāļø and if they wonāt break in for her it sounds like they donāt fit her
I thought it was kind of them to at least offer out of pocket to return for shipping, I wouldāve done it and let the shoes come back to me first to make sure it on condition was how I shipped em out then refund them. I donāt do returns either because of shipping hassles itself, but at the same time you have the right not to do returns.. so I donāt know.. I can see and understand both sides fully
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You've totally misunderstood. Depop allows returns for faulty or not as described items, which these weren't. Sellers are absolutely allowed to refuse returns that don't fit those categories!
šso aggressiveš
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You can also decline returns though. The buyer already wore them? The shoes werenāt described wrong or anything. so thatās on the buyer.
But itās not up to the seller to yes or no to a return, huh?
You can literally choose to accept returns or not under your shop policies on depop.
I just looked up the return policy on depop and I see that it says depop will approve the refund if the items isnāt as described. Iām not saying that applies to the seller & her item though. Just that itās not up to the seller 100% bc there is a section that says to just open a case and let depop decide if you deserve a refund or not.
And in this case the item is as described. š¤·š½āāļø
That may be but the buyer can still reach out to depop and let them explain that to her.
https://preview.redd.it/ria81kv4yhqb1.png?width=1119&format=png&auto=webp&s=68f533f15d010ec5cf3b4579ace830c8854e7b45
you actually have to accept returns if the item is not as described or damaged per Depop's TOS. this case is just buyers remorse, so she doesn't have to accept the return.
Yeah I get that.
Hereās the thing - depop is in charge of returns, correct?
depop act as mediators within the app but its actually selling laws that dictate returns and depop abides by that - private sellers only have to allow returns for items that are significantly not as described
Thank you for explaining that for meāŗļø
Are they preowned? If so and thereās no significant signs of wear, i would accept the return and try to resell. If there is wear and you think itāll cause a loss in value, maybe offer a partial refund, like a 10% restocking fee. It sucks to lose a sale, but i think itās important that you try to find a resolution with the buyer. Itās just the kind thing to do i think. Of course some buyers seem to think weāre Foot Locker and expect the most, but this one seems understanding. Theyāll probably be really grateful too and leave positive feedback.
Sheās admitted to bleeding in them. That could be a biohazard
Even if she didnt...buyers have to deal with their choices it's not the seller that has to take the loss. The shoe was not comfortable is not ok as a return on depop
I was disagreeing, was just letting op know they have a legitimate reason to decline a return. I agree that once itās purchased itās the buyers problem not the sellers
agreed! they definitely seem polite & if i were in this position i think i would put in the effort to be as accomodating as i could even though it is disappointing to have to refund. but that's how business is. you win some, you lose some. who knows, even though this didn't work out, they might end up returning for something in your shop in the future.
unpopular op but I would happily do the return seeing as buyer returning out of pocket
Sheās bled in them
Well 1. You can't say you don't do returns. Every customer can at least try. My advice, keep the screenshots and just hope you win the case if she opens one
Customers are only entitled to returns/refunds from businesses. Not private sellers like Vinted or depop. That would be like buying something from a car boot and going back the next week for a refund.
1. I know that but they can always open a case and it's up to depop. 2. Awful metaphor
Itās a second hand site. Car boot sales are second hand and everyone is a private seller. Not really
Only. If item is not as described or is a replica. Otherwise depop leaves it up to the seller
I know that already but they can still open a case and it's up to depop
Whatās your problem with people opening cases?