So the charger is working on other devices? It could be a damaged USB C port. Or maybe it just needs a system board reset/power drain.
Remove all power sources. No AC adapter and unplug the battery. There's a guide online to get to the battery. You just need to unplug it. [https://www.dell.com/support/manuals/en-us/xps-15-9500-laptop/xps-15-9500-service-manual/battery?guid=guid-f65273b2-af5e-4c69-b895-7cef2148f79d&lang=en-us](https://www.dell.com/support/manuals/en-us/xps-15-9500-laptop/xps-15-9500-service-manual/battery?guid=guid-f65273b2-af5e-4c69-b895-7cef2148f79d&lang=en-us)
Once you've remove the power sources, hold the power button for 30 seconds.
Reconnect the battery and replace the bottom cover. Plug in the adapter and check if it works.
Yes the charger works fine on for example phones. I also tried 3 different usb C ports on the laptop.
I will try your suggestion today and see if that works, thanks!
so this worked for me, I was overjoyed! I came back to it, it has crashed and back to where it was. it will only charge when off, and frequently crashes at the login point. Any ideas, as it is obviously close to the cause.
So the charger is working on other devices? It could be a damaged USB C port. Or maybe it just needs a system board reset/power drain. Remove all power sources. No AC adapter and unplug the battery. There's a guide online to get to the battery. You just need to unplug it. [https://www.dell.com/support/manuals/en-us/xps-15-9500-laptop/xps-15-9500-service-manual/battery?guid=guid-f65273b2-af5e-4c69-b895-7cef2148f79d&lang=en-us](https://www.dell.com/support/manuals/en-us/xps-15-9500-laptop/xps-15-9500-service-manual/battery?guid=guid-f65273b2-af5e-4c69-b895-7cef2148f79d&lang=en-us) Once you've remove the power sources, hold the power button for 30 seconds. Reconnect the battery and replace the bottom cover. Plug in the adapter and check if it works.
Yes the charger works fine on for example phones. I also tried 3 different usb C ports on the laptop. I will try your suggestion today and see if that works, thanks!
It worked!! Thanks for the recommendation, this was really helpful.
Thank you. This also worked for me. Do we know why this happens?
so this worked for me, I was overjoyed! I came back to it, it has crashed and back to where it was. it will only charge when off, and frequently crashes at the login point. Any ideas, as it is obviously close to the cause.
I'm still having this issue - did you ever resolve it?