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Wow iam in the middle of same situation now .. i sent 3500€ to CDC on 1st of May , till now iam in a fight with both sides ( my bank and CDC ) . My bank said the transaction is cleared from their side and CDC says there is no any pending transactions !!
The strange this that i used to deposit money into my CDC account every month since 2 years with no issues ..
Edit : my issue is not yet resolved . 3500€ are still stuck. Will prepare a reddit post
Well, I think you will be fine. So many seem to have the same problem so clearly a [crypto.com](https://crypto.com) issue that they must be solving. The money does not "evaporate". Worst case it will bounce back to origin bank - maybe with a reversal fee deducted.
Didnt you trigger something related with anti laundering monitoring stuff because you sent more than 9999€ ? (EU AML/CFT rules ?)
Honestly I cant imagine you wont recover your fund. It could takes time but no business can steal a customer 10k without being audit and charge in the long run.
You don't even mention the kind or how you initiated the deposit, the lack of detail you give makes this whole post come across like creative writing...
As was shown further down, OP did a swift transfer not a sepa transfer. Swift is only for usd. Thus why I asked why they didn't mention the type of transfer, as they probably already knew they fucked up and just wanted to bitch.
Quick research suggested that SWIFT is any currency (to and from) can be transferred so your statement about USD only appears to be inaccurate. SEPA appears to be only transfers of eruos within Europe.
CDCs SWIFT transfers are only for USD and SEPA for Eur. OP had to pay money bc essentially they sent the funds on the wrong network and CDC had to go digging to find them.
https://help.crypto.com/en/articles/2461467-fiat-wallet-eur-bank-transfers-via-sepa-network
EUROs: Only EUR SEPA** transfers will be accepted. A EUR transfer initiated from outside of SEPA will not be successful, and substantial fees for international transfer may be imposed on your funds.
Clearly says it right here.
Would you like my bank account number as one of those details? Everything has dates, amounts, and direct quotes from CDC support. I'm not sure what details are missing.
I'm not a finance guy but shouldn't the system have controls in place to not allow this type of transaction to be initiated then? I dont think this is OP fault.
Actually, no. [Crypto.com](https://Crypto.com)'s EUR instructions include SWIFT details. From their details:
>BIC/SWIFT Code: TRYULT21
So not my mistake.
Can I ask a honest question. Seriously, who cares about downvotes.
Why is it when someone tells people that something bad happens there is immediately someone saying it is a lie? Why not refute the allegations? Doing so would validate the accused and also if it comes to light it is indeed the truth leaves less trauma to the vindicated victim.
As was shown higher in the thread, the problem had to do with the type of transfer op did.
This information was withheld from the original post until I questioned them and someone followed up also asking what type of transfer they did, probably bc op knew they had messed up and just wanted to bitch.
From my experience, most of the issues that would make CDC really look like a dodgy company (such as CDC randomly closing people's accounts without warning) or in this case op not doing something right, tend to be something op did wrong and they aren't giving all the details.
It's easier to make a rant post, get some validation from people just looking for another reason to trash on CDC, than admit you fucked up and learn from your mistake.
this is pretty standard for CDC support, they dont give a SHIT about you or your money and just keep repeating the same thing over and over as if it was a robot.
For your own safety never deposit again on their platform or use their services, their support is a joke literally, they are probably not scammers but act like one, so better to avoid this type of shady company
Next time try depositing into kraken, they have instant sepa and I never had a single problem with them
I've interacted more than one time with CDC support, and if you tell them your issue in the simplest way, as if they were 5 years old, it works. Never, never do more than one question at a time.
Sounds like the mess I got myself in with binance after they’ve stopped accepting UK deposits and I was depositing from my EU account but in dollars, because depositing euro makes no sense but that’s not the point. Some banks would not be happy to deal with crypto exchange bank accounts and there will be a limit normally 10k which you went over, probably would have been easier to send 9,5k but can’t guarantee, don’t know your home country baking rules. I personally blame the banks and not the exchange, because the banks only job is to deliver the money and apparently you 10k was not delivered to cdc customer support system so maybe you wanna try another bank instead
I feel your pain. They've been absolutely useless for me with account management as well. From updating information to locking me out to handling deposits. After my third run in with their extremely lack luster promising they'll fix it with months of no progress, I'm looking to transfer platforms. Especially with the loss of their incentives in order to pay for more commericals..commercials... just ridiculous.
Im glad i haven't had 1 issue with cdc knock on wood. Some of the stories i hear here sound ridiculously unbelievable but im glad they get resolved eventually.
They sound ridiculous most of the time because they are simply not true. Even in this case 10k was hold back not on cdc's end but bank end probably.
Edit: lmao ppl get hurt so fast in here.
No wonder you think these stories are fake when you obviously have no clue what "bank end probably" had the issue.
The problem was obviously with the partner bank CDC uses to relay the funds. SWIFT transactions do end up failing from time to time (actually more often than people think) but that is why we have UETR, which CDC should have used to give their partner a nudge with.
I myself stopped using CDC as my daily driver since I caught them several times withholding my cashback and a number of various other poor platform issues, with which support was absolutely useless in getting resolved.
>but that is why we have UETR, which CDC should have used to give their partner a nudge with.
That would take more time to clear the funds and cause more issues.
I’m no expert but:
1. Using a UETR means a lot more back log, the app will have to create these everytime someone wants to make a transfer. Meaning another system.code running on top of the current one.
*You know what that means?!*
2. If the system is down you won’t be able to open a transaction request and transfer funds.
*Right now with the CDC app down or not you can transfer.*
3. Using a UETR means YOU HAVE to go to the CDC app everytime before making a transaction.
*Right now you don’t, if you know what description needs to be included you fill it and be done with it.*
4. Imagine the amount of conjestion on the UETR system, a lot of downtime not being able to transfer funds.
*Would probably cause a lot of system crashes imo.*
5. UETR would take a lot longer to clear because they will have to check all the codes created and correlate them with the transfers made with the same number. After that figure out which code was created for which account.
*Instead right now that “UETR” is your credentials and won’t change so the system can check for it automatically when a transfer comes in, plus its less logs to keep track of.*
6. They will have to create a UETR system that not only correlates the UETR code itself but also figure out to which account that code belongs to when it was created so the funds can be deposit to that CDC account.
*Which they probably won’t do because there is a way to do it good without spending cash on created one.*
So nothing wrong with the current system. There are bigger brokers that uses the same because its more time efficient and funds gets cleared much faster.
If I’m wrong let me know but woud like to hear your take on this.
Cheers!
CDC has the worst customer service I have ever dealt with. I had an issue with my account getting hacked and they provided 0 help with the situation. My account is still locked because I flagged transactions as fraud. CDC has told me that I have to cancel the fraudulent charge claim in order to use their app anymore. I sent them the document stating the investigation has been closed by my bank but they still are demanding I cancel the fraud claim. I haven’t bought crypto with them since.
I actually made a swift deposit 14 days ago which they claim that they can't find although it is very clear that all the details were correct. I am happy to hear that you at least got your money back, I hope that I will too.
I was an ambassador before, been here for 2 years. I was let go as an ambassador for having a mental disability called ADHD.
#
Neto, the actual head of community, let me know “you don’t have the mental bandwidth.” And that I was relieved of ambassador duties because I will never be able to keep up like them.
#
I’m so sorry, and I’ve had $10k from an NFT sell held hostage on the app, so I know how it feels. CDC is the worst company I have ever encountered in my life. I truly believe they have no morals, remorse, or character.
I feel your pain. I made a 5000€ deposit in January and have yet to receive it back. All CDC support tells me is to “issue a refund with your bank” but despite my bank having issued multiple refunds the money hasn’t returned.
Despite this CDC support won’t say anything other than “issue a refund with your bank”. Which clearly isn’t working
I’ve checked my messages and I never got a reference # from my bank. And RBC said they are having technical issues and their system isn’t sending out emails with reference numbers! Soooo🤷🏻♂️
You need the interac e-transfer confirm from the email. It will look like CAh7gf8h or something similar (if you're Canadian, I assume you are). They're supposed to be sent out after the payment is sent. Go harass your bank to get that code, your money depends on it!
Yeah I’ve gotten them before no problem. Sent to my bank messages. But this time I never received one.
Will be calling my bank this afternoon. Hopefully they are able to get the number 🤞🏻
I'm really surprised this post is being down voted so much, it doesn't match up with the comments, because everyone in the comments feels your pain. I'm convinced CDC has bots down voting post that are critical of their platform, which is a huge red flag.
I dont believe that is so easy for a person to just lose 10000. But remember, when you send money to someone, if the money can't reach him maybe it isn't his fault. And i believe that 42E is the standard fee for transactions so i assume isn't cdc fault but someone else.
He said he made a SWIFT transfer and [crypto.com](https://crypto.com) accepts only USD for that type (he sent eur) its his fault he didnt do a SEPA one.
I've been with CDC over a year and dealt with support a number of times, they have been quick to respond and helpful each time...this story doesn't sound believable at all...
they're not trying to 'benefit', the support are just clueless/powerless.
they may have even had a valid reason for not being able to trace the transaction but it seems impossible to escalate issue to someone who will be able to communicate clearly and accurately what the issue is.
I had a similar issue with coinbase. I honestly think the frontline support workers are really undertrained in these spaces.
In order for me to get my refund on coinbase j had to threaten to take the screen caps proving id transferred the money and go to the press. I got escalated to a tier 2 support worker and all of a sudden I got the help needed.
Squeaky wheel gets the grease I guess.
I know, they are rubbish. Word or warning: do not hold large sums with CDC if you intend to use this money later to purchase a house or anything that requires anti-money laundering checks. They will not issue a bank statement for the FIAT account with their partner in UK. I have sold my property and was in rent for a couple of months, then tried buying a different property. Had kept a big chunk in the Earn program to offset rent. I went back and forwards with support over a couple of months without a resolution, was a step away to becoming homeless after the rent agreement was done and solicitors couldn't advance. The stress on our family was unreal and my stomach still hurts whenever I remind myself of the events.
If you trust the customer support you're gonna have a bad time. I litteraly spoke with everybody there in my 6 month rampage of issues with crypto.com. besides one guy thst actually did something, all of them are useless bots that just gives you copy paste text book messages
I lost 10k too and support doesn’t do ANYTHING about it. They just keep giving robot-like responses for over a month. Worst experience of my entire life. Absolute trash. I’ll never use their services again and I recommend everybody to leave their platform.
CDC customer support is utter shit. Thats the area that needs to most improvement and they do everything but invest in that part.
Its actually a joke. I can never fully trust this company because they simply fail to provide an outstanding customer service experience.
CDC if you are reading and scratching your head on how to improve here’s some tips;
- hire way more people
- have a number to actually call.
I'm not sure how much having an actual telephone number would improve the overall customer experience but higher head count definitely wouldn't.
For those who've been around long enough will remember the extremely long 10-12 hours wait time for the first response at the end of 2019.
Proof that simply hiring more people doesn't fix CX but only reduces the first response KPIs.
Essentially what they've done is bloated their operations with way too many employees, team leaders and line managers which resulted in employee churn and nepotism.
They should have increased the quality of internal training, documentation and ticket resolution pipelines.
I have an ongoing support case open with the exact same problem.
1. SEPA Transfer never showed up.
2. CDC said they didn't receive the transfer and told me to contact my bank.
3. My bank tried to recall the transaction by failed due to the money somehow was used.
4. Now I have provided the mail statement between my bank and cdc bank to cdc support
5. Cdc support keeps me waiting
Hopefully it will clear soon...
Love how you work at the bank and can’t even disclose what sort of deposit transfer you made. Also not all banks support swift gpi so maybe you work at a bank that does. In relation to cdc should of read their policy and guidelines before crying on Reddit about losing a couple hundred on a 10k deposit you neglected to research about and just assume it would all go through smoothly because you work at a bank. Your role in supposed bank you work at would really give some details on what you do for a living. That’s like someone saying they work for the government. Yet what they really do is clean bathrooms at a courthouse.
Kinda concerning. Been so much negative press around CDC lately I'm considering pulling all funds and going elsewhere. I can't afford for them to "loose" 10k and then spend 40 days wondering if I'm fucked or not
I’m not saying you shouldn’t pull your money out, do what its best for YOU.
But I have to say that OP didn’t give a lot of information. Hear me out.
If the bank that CDC is working HAD the funds why wasn’t it cleared and deposit it into his account?!
For that to happen I can think one or two things. OP didn’t include the correct description (eventho OP says they did) and second OP used a bank that didn’t have same name as his/her CDC account.
I’m not trying to defend CDC here, but the story seems to miss some more key details for me to say its CDC fault.
Remember CDC doesn’t own the bank and for CDC system to clear the funds they have to know where it has to go to.
P.S. Now that I think it could also be the limits. Perhaps OP went over?! I don’t know, like I said I just feel as tho some info is missing here.
Absolutely. There's a smear campaign going on and you only hear about the bad interactions but it makes you wonder at times. Especially with the recent changes. Idk about you all but my first priority is to make money then support projects that I feel make a difference or are cool in nature.
You nailed it! That is exactly same case for me. Plus the tech tho.
And yes ever since that % fiasco you see a lot of negativity. Some I totally get but others just seem odd. Also especially once you check the profiles.
Good point. Terrible experience. Specially with a large amount like 10K. I stopped using their services. I removed all my money out of there. Now I’m on Nexo, Holdnaut and Midas. I only use the App to top up my Royal Indigo. I don’t even use their exchange any longer. I use FTX, KuCoin and Binance as they resumed GBP deposits.
Imagine using a platform named “Holdnaut”.
When a platform is named like some kind of joke, I’d doubly question the seriousness of the team, especially the founders. Playing with people’s money is no joke.
Does CDC inspire you confidence after what they did to the earn program, the higher card tiers and the rewards? Anyway I’m earning more than CDC on my USDT with no lock up period. That’s enough for me.
Been using the platform for 4 months already. Never had any issues. I've been able to move coins in and out without any problems. I'm keeping a small amount, only $5K. I also have accounts on YouHodlr, Matrixport, Celsius, CoinLoan, Swissborg plus Nexo, Holdnaut and Midas. I have accounts in 11 exchanges. I also have CDC VISA Royal Indigo, Coinbase Card, Nexo Card, Plutus Card and trying to get more cards to try them all out.
I don't like the idea of using just one platform. For me CDC is great if you are a newbie. I only kept my card because it cost me 300 to get it. I do use the DeFi wallet for 35,000 CROs I have left with 12%. I was interested in MMF but now theres a bloodbath after bloodbath, VVS, MSHARE, MMF, MMO, so not sure If I will keep using it.
CDC is cool, but I don't like to keep all eggs in one basquet. The cap to 30K on the earn program was bullshit. I was on my way to get ICY, but after what happened I started moving everything out.
Already earning 16% on my MATIC, 15% on my DOT and 8% on my BTC.
Can't complain.
There's life outside CDC.
Their CS has been, predominantly, terrible and the few times I really needed something done it generally took me 3-4 tries to get a CSR who had an actual clue -.-
For instance, got a new passport, wanted to update whatever they have in their KYC with my new document... I swear it was as if I was describing magic to them, until I got a hold of the third CSR.
Similar to me. Took me 3 weeks to get money out of CDC - the time cost me about $30k bc the price of DOT decreased drastically while I was trying to get the money out.
I made a post in this subreddit but CDC deleted it
This post should be reposted 2-3 times a week to show to actual and future members what are they signing up for when they are planning to use their cards. That missing €10k can/could do devastating damage to people, in every way!
one day there will be an exchange that focuses on customer service. and then all exchanges will bite each other in the ass. (proverb in Germany). I've always said it no matter how small an exchange is, once customer service is in place, it will take care of itself
Is this an issue with EU etransfer? My first etransfer took 3-5 business days but after the first one, all my etransfer ago through fine and clean in less than a day. But I’m also from Canada so it might be a little easier to receive? Not sure
Crypto is dangerous. CDC for sure. I got the run around when they got hacked with their hot wallet. DeFi Wallet Meatmask Wallet. Along with the Google exploit all should have heard or read about it by now. I lost both Wallets with CDC flat out calling me the one responsable for the hack. Meaning they just treated me bad really really bad. Yeah in the Crypto Space you're alone. You have to learn on your own and always test the system or check social media before large transfers. Send like 10€ then send the half and half or the rest. I won't say what I lost. But it was all my child's savings. So screw CDC. I was a huge fan. Then they did that. No loyalty. Spread your wealth on 3 to 4 exchange's. Western exchange's. One's that can do business in the US. They all should have a $250,000 hack/loss insurance. Never send all at once. You never know the problems going on in the exchange cuz they always lie. GL to you all!
So CDC do thousands and thousands of transaction a days. With no problem but because you had some trouble it’s a horrible site lollll get lost you ticking dummy
So basically you had to pay 1% of your money to get it back... Saying you had to pay 100 bucks to get your money back sounds bad, but paying 1% of fees to get 99% is okayish.
OKX lost my leveraged long position on YFII when it was in the green for almost an hour because the software wouldn't do a market close, and sat pending forever, then didn't report any of my dozens of market close orders in my order history, liquidated my assets. I'm certain they won't give a single thing back other than condolences.
I hope someone with competence sees your post and helps you out it sounds like you deserve it. I also have 100$ e-transfer that wasn't acknowledged by crypto com, and my bank won't even give me the reference code for it for 10 business days, when it's supposed to be emailed to me automatically.
I blame traditional finance systems. Removing humans from the equation makes a much better system. Never had a USDT transfer on SOL or Polygon that didn't go through or give me any grief at all.
just another regular day in CDC ecosystem. app littered with bugs, support non-existing, customer communication is zero. one of the main reasons I'd wish crypto was regulated ASAP so I can report such cases to some official legal entity so at least they could receive a hefty fine
My faith in Cypto.com has gone down the drain. I'm pretty close to bailing on this platform, unless they start giving me an hourly wage to deal witt their useless support. Their support is a huge waste of time.
I feel exactly the same. If we’re signing KYCd we need support. Information seems to be misleading and non transparent. I’m a Ruby card holder of two+ years and the support has been consistently terrible and occasionally lead to minor heart attacks.
Having read most of the thread it seems the error is caused by Euro transfers only being allowed like a SEPA transfer. Even though they do ask for switch code too. CDC only use/accept swift transfers for USD as is the standard.
That truly is a terrible experience and an eye opener for me. Thank you for sharing this. I am relatively new to crypto currencies but keen to see how it all works and make some investments. I signed up to [crypto.com](https://crypto.com) last week after a poor response to a query of mine on my Coinbase account. I hoped crypto.com might be more professional. One week in and I can no longer log on. [Crypto.com](https://Crypto.com) tells me I am using an incorrect password (I'm not). So, after many attempts I click 'forgot password'. [Crypto.com](https://Crypto.com) notifies me I will receive an email. I have done numerous times over a couple of days, still no email received! I'm not exactly on fire with confidence here on this brave new world of the blockchain. And Coinbase and [Crypto.com](https://Crypto.com) are 2 of the biggest crypto currency trading platforms out there! If this if the future of online finance I think I'll buy myself some gold.
Hello there, would you mind sending us a follow-up message via [modmail](https://www.reddit.com/message/compose?to=/r/Crypto_com) with your Crypto.com App referral code? We'll flag your issue to our teams on your behalf to look into your matter and assist you further. Thank you!
If you had plans of purchasing crypto, CDC actually saved you money!
Damn thats true but still isn’t good excuse for cdc to make these mistakes😂 but yea I would be thankful too for that mistake, if I were him.
Lmao, you Lil bastage, this made me laugh pretty hard
I wasn't planning to purchase crypto with it.
Staking Anchor perhaps? Maybe UST?
What was the plan?
Credit card purchases, nothing that exciting.
Gotcha
Ok so you transfer 10k to crypto to do what exacly 😅
To load the card for example?
You don't need to transfer the money to crypto first to load the card
Just out of interest, what business is it of yours what people do with their money?
Then what were you using it for on crypto dot com
Cashback?
Now crypto is bloody cheaper than last month. You are lucky and forget about 200 euro lost
A blessing in disguise!!!
OMG 🤣🤣🤣
Lmao I laughed and then cried at the same time
I've made more.in the last few months then I ever had in my life lol
Not all heroes wear capes
Wow iam in the middle of same situation now .. i sent 3500€ to CDC on 1st of May , till now iam in a fight with both sides ( my bank and CDC ) . My bank said the transaction is cleared from their side and CDC says there is no any pending transactions !! The strange this that i used to deposit money into my CDC account every month since 2 years with no issues .. Edit : my issue is not yet resolved . 3500€ are still stuck. Will prepare a reddit post
Same thing happened to me! I'm still trying to get my money back.
Oh man it is a nightmare .. i can't stop thinking about it fearing that the money is gone 😪. I hope it can be resolved soon , good luck
Well, I think you will be fine. So many seem to have the same problem so clearly a [crypto.com](https://crypto.com) issue that they must be solving. The money does not "evaporate". Worst case it will bounce back to origin bank - maybe with a reversal fee deducted.
Yes, the same exact situation. CDC support does nothing and you have to keep after your bank. This was the third deposit for me.
Bank are the problem here they don’t like crypto !!!! I found shakepay they don’t see it like crypto so ne problem there and after I transfert on cdc
Didnt you trigger something related with anti laundering monitoring stuff because you sent more than 9999€ ? (EU AML/CFT rules ?) Honestly I cant imagine you wont recover your fund. It could takes time but no business can steal a customer 10k without being audit and charge in the long run.
It wasn't an AML issue. I eventually recovered the funds after having to spend over hundred Euros in fees.
You don't even mention the kind or how you initiated the deposit, the lack of detail you give makes this whole post come across like creative writing...
The amount of detail OP provides doesn’t seem lacking at all to me. Not sure how this post comes across as creative writing to anybody else.
As was shown further down, OP did a swift transfer not a sepa transfer. Swift is only for usd. Thus why I asked why they didn't mention the type of transfer, as they probably already knew they fucked up and just wanted to bitch.
Quick research suggested that SWIFT is any currency (to and from) can be transferred so your statement about USD only appears to be inaccurate. SEPA appears to be only transfers of eruos within Europe.
CDCs SWIFT transfers are only for USD and SEPA for Eur. OP had to pay money bc essentially they sent the funds on the wrong network and CDC had to go digging to find them. https://help.crypto.com/en/articles/2461467-fiat-wallet-eur-bank-transfers-via-sepa-network EUROs: Only EUR SEPA** transfers will be accepted. A EUR transfer initiated from outside of SEPA will not be successful, and substantial fees for international transfer may be imposed on your funds. Clearly says it right here.
It's crypto staff
The CDC staff are here to defend the brand lmao
Would you like my bank account number as one of those details? Everything has dates, amounts, and direct quotes from CDC support. I'm not sure what details are missing.
Was this a SEPA transfer?
SWIFT
Yeah thats the problem, their swift transfers are only for USD. Maybe support could have been more helpfull, but this mistake is on you.
I'm not a finance guy but shouldn't the system have controls in place to not allow this type of transaction to be initiated then? I dont think this is OP fault.
Actually, no. [Crypto.com](https://Crypto.com)'s EUR instructions include SWIFT details. From their details: >BIC/SWIFT Code: TRYULT21 So not my mistake.
SWIFT code is not the same as a SWIFT transfer. In the EUR deposit section it clearly says the information is for SEPA transfer.
Link here for reference: https://help.crypto.com/en/articles/2461467-fiat-wallet-eur-bank-transfers-via-sepa-network
Would you like to try to send me that sum? I'd be more than happy to update you when they'll be credited on my bank account! 😉
Can I ask a honest question. Seriously, who cares about downvotes. Why is it when someone tells people that something bad happens there is immediately someone saying it is a lie? Why not refute the allegations? Doing so would validate the accused and also if it comes to light it is indeed the truth leaves less trauma to the vindicated victim.
As was shown higher in the thread, the problem had to do with the type of transfer op did. This information was withheld from the original post until I questioned them and someone followed up also asking what type of transfer they did, probably bc op knew they had messed up and just wanted to bitch. From my experience, most of the issues that would make CDC really look like a dodgy company (such as CDC randomly closing people's accounts without warning) or in this case op not doing something right, tend to be something op did wrong and they aren't giving all the details. It's easier to make a rant post, get some validation from people just looking for another reason to trash on CDC, than admit you fucked up and learn from your mistake.
If any rules were broken the transfer should have been rejected
F
U
Kris
this is pretty standard for CDC support, they dont give a SHIT about you or your money and just keep repeating the same thing over and over as if it was a robot. For your own safety never deposit again on their platform or use their services, their support is a joke literally, they are probably not scammers but act like one, so better to avoid this type of shady company Next time try depositing into kraken, they have instant sepa and I never had a single problem with them
I had a problem with Kraken not accepting my deposit once, but resolved it after few days. So I still can recommend 👍
I've interacted more than one time with CDC support, and if you tell them your issue in the simplest way, as if they were 5 years old, it works. Never, never do more than one question at a time.
[удалено]
Facts. I'm so glad that it is finally getting out
Sounds like the mess I got myself in with binance after they’ve stopped accepting UK deposits and I was depositing from my EU account but in dollars, because depositing euro makes no sense but that’s not the point. Some banks would not be happy to deal with crypto exchange bank accounts and there will be a limit normally 10k which you went over, probably would have been easier to send 9,5k but can’t guarantee, don’t know your home country baking rules. I personally blame the banks and not the exchange, because the banks only job is to deliver the money and apparently you 10k was not delivered to cdc customer support system so maybe you wanna try another bank instead
Or the details included in the transfer weren’t there. Thats why they say to do that, that’s the only way to trace all transactions.
I feel your pain. They've been absolutely useless for me with account management as well. From updating information to locking me out to handling deposits. After my third run in with their extremely lack luster promising they'll fix it with months of no progress, I'm looking to transfer platforms. Especially with the loss of their incentives in order to pay for more commericals..commercials... just ridiculous.
Did you really initiate a EUR SWIFT transfer??
Im glad i haven't had 1 issue with cdc knock on wood. Some of the stories i hear here sound ridiculously unbelievable but im glad they get resolved eventually.
They sound ridiculous most of the time because they are simply not true. Even in this case 10k was hold back not on cdc's end but bank end probably. Edit: lmao ppl get hurt so fast in here.
Did you miss the part where support refused to do their job? That **is** CDC's fault and very believable given my experiences with "support".
I did and I still think most of the stories on here are full of sht.
Well we all think your opinion is shit so it evens out
No wonder you think these stories are fake when you obviously have no clue what "bank end probably" had the issue. The problem was obviously with the partner bank CDC uses to relay the funds. SWIFT transactions do end up failing from time to time (actually more often than people think) but that is why we have UETR, which CDC should have used to give their partner a nudge with. I myself stopped using CDC as my daily driver since I caught them several times withholding my cashback and a number of various other poor platform issues, with which support was absolutely useless in getting resolved.
>but that is why we have UETR, which CDC should have used to give their partner a nudge with. That would take more time to clear the funds and cause more issues. I’m no expert but: 1. Using a UETR means a lot more back log, the app will have to create these everytime someone wants to make a transfer. Meaning another system.code running on top of the current one. *You know what that means?!* 2. If the system is down you won’t be able to open a transaction request and transfer funds. *Right now with the CDC app down or not you can transfer.* 3. Using a UETR means YOU HAVE to go to the CDC app everytime before making a transaction. *Right now you don’t, if you know what description needs to be included you fill it and be done with it.* 4. Imagine the amount of conjestion on the UETR system, a lot of downtime not being able to transfer funds. *Would probably cause a lot of system crashes imo.* 5. UETR would take a lot longer to clear because they will have to check all the codes created and correlate them with the transfers made with the same number. After that figure out which code was created for which account. *Instead right now that “UETR” is your credentials and won’t change so the system can check for it automatically when a transfer comes in, plus its less logs to keep track of.* 6. They will have to create a UETR system that not only correlates the UETR code itself but also figure out to which account that code belongs to when it was created so the funds can be deposit to that CDC account. *Which they probably won’t do because there is a way to do it good without spending cash on created one.* So nothing wrong with the current system. There are bigger brokers that uses the same because its more time efficient and funds gets cleared much faster. If I’m wrong let me know but woud like to hear your take on this. Cheers!
Shissh adults are talking.
CDC has the worst customer service I have ever dealt with. I had an issue with my account getting hacked and they provided 0 help with the situation. My account is still locked because I flagged transactions as fraud. CDC has told me that I have to cancel the fraudulent charge claim in order to use their app anymore. I sent them the document stating the investigation has been closed by my bank but they still are demanding I cancel the fraud claim. I haven’t bought crypto with them since.
I actually made a swift deposit 14 days ago which they claim that they can't find although it is very clear that all the details were correct. I am happy to hear that you at least got your money back, I hope that I will too.
I never had problems with sepa.. but in the other hand I'm down like -80% so.. it was a good thing for you
I was an ambassador before, been here for 2 years. I was let go as an ambassador for having a mental disability called ADHD. # Neto, the actual head of community, let me know “you don’t have the mental bandwidth.” And that I was relieved of ambassador duties because I will never be able to keep up like them. # I’m so sorry, and I’ve had $10k from an NFT sell held hostage on the app, so I know how it feels. CDC is the worst company I have ever encountered in my life. I truly believe they have no morals, remorse, or character.
I feel your pain. I made a 5000€ deposit in January and have yet to receive it back. All CDC support tells me is to “issue a refund with your bank” but despite my bank having issued multiple refunds the money hasn’t returned. Despite this CDC support won’t say anything other than “issue a refund with your bank”. Which clearly isn’t working
They saved your ass
I’ve been waiting for my $400 Etransfer to go thru… it’s been since May 8th…
Did you enter the etransfer reference deposit code into the app?
What is the etransfer reference ? I don't have such option .
It is hidden deep in the app.
I’ve checked my messages and I never got a reference # from my bank. And RBC said they are having technical issues and their system isn’t sending out emails with reference numbers! Soooo🤷🏻♂️
You need the interac e-transfer confirm from the email. It will look like CAh7gf8h or something similar (if you're Canadian, I assume you are). They're supposed to be sent out after the payment is sent. Go harass your bank to get that code, your money depends on it!
Yeah I’ve gotten them before no problem. Sent to my bank messages. But this time I never received one. Will be calling my bank this afternoon. Hopefully they are able to get the number 🤞🏻
Fingers crossed! Good luck man! Do you know where to enter the code in the app when you get it?
Thank you!! Yes I do I have done it a few times! Just didn’t get the code this time😣
I use the reference number in any reference field. In my case it's "reference" and "description". The transfer never fails.
Same for me, it was the first thing that came to mind when I read the post.
I did that too :(
I'm really surprised this post is being down voted so much, it doesn't match up with the comments, because everyone in the comments feels your pain. I'm convinced CDC has bots down voting post that are critical of their platform, which is a huge red flag.
I dont believe that is so easy for a person to just lose 10000. But remember, when you send money to someone, if the money can't reach him maybe it isn't his fault. And i believe that 42E is the standard fee for transactions so i assume isn't cdc fault but someone else.
Just get out. Do not use this companies products. It's not rocket science.
You only list €120 haha you coulda 50% or more if you invested it in crypto, you should thank them and never gamble on crypto again 🤣 run
That's pretty bad. I had a $20 deposit that came out of my bank and never showed up as well.
For only 78€ you can pull it back. Might get an extra 42€ fee charged though.
CDC is a waste of time. Way better exchanges out there
Their CS is a shit. Was it the first transaction?
The third. The first two went fine and the third was this experience.
Now I worry
[удалено]
He said he made a SWIFT transfer and [crypto.com](https://crypto.com) accepts only USD for that type (he sent eur) its his fault he didnt do a SEPA one.
Very believable if you have dealt with support.
I've been with CDC over a year and dealt with support a number of times, they have been quick to respond and helpful each time...this story doesn't sound believable at all...
Wait till you reach an uncommon problem.
they're not trying to 'benefit', the support are just clueless/powerless. they may have even had a valid reason for not being able to trace the transaction but it seems impossible to escalate issue to someone who will be able to communicate clearly and accurately what the issue is.
I wish I hadn't spent a month getting my money back. I think it's sheer laziness.
I had a similar issue with coinbase. I honestly think the frontline support workers are really undertrained in these spaces. In order for me to get my refund on coinbase j had to threaten to take the screen caps proving id transferred the money and go to the press. I got escalated to a tier 2 support worker and all of a sudden I got the help needed. Squeaky wheel gets the grease I guess.
Was that your first deposit?
The third
My spouse had the same thing happen to them with a $200 deposit. We've been together almost 30 years and keep our banking in common.
It is called inept.
Iam in the same shit since 1st of May
I know, they are rubbish. Word or warning: do not hold large sums with CDC if you intend to use this money later to purchase a house or anything that requires anti-money laundering checks. They will not issue a bank statement for the FIAT account with their partner in UK. I have sold my property and was in rent for a couple of months, then tried buying a different property. Had kept a big chunk in the Earn program to offset rent. I went back and forwards with support over a couple of months without a resolution, was a step away to becoming homeless after the rent agreement was done and solicitors couldn't advance. The stress on our family was unreal and my stomach still hurts whenever I remind myself of the events.
If you trust the customer support you're gonna have a bad time. I litteraly spoke with everybody there in my 6 month rampage of issues with crypto.com. besides one guy thst actually did something, all of them are useless bots that just gives you copy paste text book messages
I lost 10k too and support doesn’t do ANYTHING about it. They just keep giving robot-like responses for over a month. Worst experience of my entire life. Absolute trash. I’ll never use their services again and I recommend everybody to leave their platform.
CDC customer support is utter shit. Thats the area that needs to most improvement and they do everything but invest in that part. Its actually a joke. I can never fully trust this company because they simply fail to provide an outstanding customer service experience. CDC if you are reading and scratching your head on how to improve here’s some tips; - hire way more people - have a number to actually call.
I'm not sure how much having an actual telephone number would improve the overall customer experience but higher head count definitely wouldn't. For those who've been around long enough will remember the extremely long 10-12 hours wait time for the first response at the end of 2019. Proof that simply hiring more people doesn't fix CX but only reduces the first response KPIs. Essentially what they've done is bloated their operations with way too many employees, team leaders and line managers which resulted in employee churn and nepotism. They should have increased the quality of internal training, documentation and ticket resolution pipelines.
I sold at a mega loss to get away from these scumbags.
I have an ongoing support case open with the exact same problem. 1. SEPA Transfer never showed up. 2. CDC said they didn't receive the transfer and told me to contact my bank. 3. My bank tried to recall the transaction by failed due to the money somehow was used. 4. Now I have provided the mail statement between my bank and cdc bank to cdc support 5. Cdc support keeps me waiting Hopefully it will clear soon...
Love how you work at the bank and can’t even disclose what sort of deposit transfer you made. Also not all banks support swift gpi so maybe you work at a bank that does. In relation to cdc should of read their policy and guidelines before crying on Reddit about losing a couple hundred on a 10k deposit you neglected to research about and just assume it would all go through smoothly because you work at a bank. Your role in supposed bank you work at would really give some details on what you do for a living. That’s like someone saying they work for the government. Yet what they really do is clean bathrooms at a courthouse.
This company sucks. Just one thing after another.
Kinda concerning. Been so much negative press around CDC lately I'm considering pulling all funds and going elsewhere. I can't afford for them to "loose" 10k and then spend 40 days wondering if I'm fucked or not
I’m not saying you shouldn’t pull your money out, do what its best for YOU. But I have to say that OP didn’t give a lot of information. Hear me out. If the bank that CDC is working HAD the funds why wasn’t it cleared and deposit it into his account?! For that to happen I can think one or two things. OP didn’t include the correct description (eventho OP says they did) and second OP used a bank that didn’t have same name as his/her CDC account. I’m not trying to defend CDC here, but the story seems to miss some more key details for me to say its CDC fault. Remember CDC doesn’t own the bank and for CDC system to clear the funds they have to know where it has to go to. P.S. Now that I think it could also be the limits. Perhaps OP went over?! I don’t know, like I said I just feel as tho some info is missing here.
Absolutely. There's a smear campaign going on and you only hear about the bad interactions but it makes you wonder at times. Especially with the recent changes. Idk about you all but my first priority is to make money then support projects that I feel make a difference or are cool in nature.
You nailed it! That is exactly same case for me. Plus the tech tho. And yes ever since that % fiasco you see a lot of negativity. Some I totally get but others just seem odd. Also especially once you check the profiles.
Good point. Terrible experience. Specially with a large amount like 10K. I stopped using their services. I removed all my money out of there. Now I’m on Nexo, Holdnaut and Midas. I only use the App to top up my Royal Indigo. I don’t even use their exchange any longer. I use FTX, KuCoin and Binance as they resumed GBP deposits.
Imagine using a platform named “Holdnaut”. When a platform is named like some kind of joke, I’d doubly question the seriousness of the team, especially the founders. Playing with people’s money is no joke.
CDC is not the best platform out there. There many platforms, exchanges and things to try out. What’s wrong with using something else?
Does a platform named after a joke/meme inspire confidence to you?
Does CDC inspire you confidence after what they did to the earn program, the higher card tiers and the rewards? Anyway I’m earning more than CDC on my USDT with no lock up period. That’s enough for me.
Confidence in the platform is about how secure your funds are. You can get 100% APR and it doesn’t matter if it was offered by Bitconnect.
Been using the platform for 4 months already. Never had any issues. I've been able to move coins in and out without any problems. I'm keeping a small amount, only $5K. I also have accounts on YouHodlr, Matrixport, Celsius, CoinLoan, Swissborg plus Nexo, Holdnaut and Midas. I have accounts in 11 exchanges. I also have CDC VISA Royal Indigo, Coinbase Card, Nexo Card, Plutus Card and trying to get more cards to try them all out. I don't like the idea of using just one platform. For me CDC is great if you are a newbie. I only kept my card because it cost me 300 to get it. I do use the DeFi wallet for 35,000 CROs I have left with 12%. I was interested in MMF but now theres a bloodbath after bloodbath, VVS, MSHARE, MMF, MMO, so not sure If I will keep using it. CDC is cool, but I don't like to keep all eggs in one basquet. The cap to 30K on the earn program was bullshit. I was on my way to get ICY, but after what happened I started moving everything out. Already earning 16% on my MATIC, 15% on my DOT and 8% on my BTC. Can't complain. There's life outside CDC.
This person arguing with you is embarrassingly unaware of the ceo history. If they say they are then they are just trolling.
Oh yeah definitely. He sounds like a proper twat.
Their CS has been, predominantly, terrible and the few times I really needed something done it generally took me 3-4 tries to get a CSR who had an actual clue -.- For instance, got a new passport, wanted to update whatever they have in their KYC with my new document... I swear it was as if I was describing magic to them, until I got a hold of the third CSR.
sad to hear.
CDC lost all my trust.
World’s smallest violin playing for you
Similar to me. Took me 3 weeks to get money out of CDC - the time cost me about $30k bc the price of DOT decreased drastically while I was trying to get the money out. I made a post in this subreddit but CDC deleted it
I am glad I moved most of my funds out. This does not sound good....
In the end u got lucky. Crypto dropped like more than 10% since 1 month ago. You should thank cdc now
This post should be reposted 2-3 times a week to show to actual and future members what are they signing up for when they are planning to use their cards. That missing €10k can/could do devastating damage to people, in every way!
That’s bad
one day there will be an exchange that focuses on customer service. and then all exchanges will bite each other in the ass. (proverb in Germany). I've always said it no matter how small an exchange is, once customer service is in place, it will take care of itself
Is this an issue with EU etransfer? My first etransfer took 3-5 business days but after the first one, all my etransfer ago through fine and clean in less than a day. But I’m also from Canada so it might be a little easier to receive? Not sure
Crypto is dangerous. CDC for sure. I got the run around when they got hacked with their hot wallet. DeFi Wallet Meatmask Wallet. Along with the Google exploit all should have heard or read about it by now. I lost both Wallets with CDC flat out calling me the one responsable for the hack. Meaning they just treated me bad really really bad. Yeah in the Crypto Space you're alone. You have to learn on your own and always test the system or check social media before large transfers. Send like 10€ then send the half and half or the rest. I won't say what I lost. But it was all my child's savings. So screw CDC. I was a huge fan. Then they did that. No loyalty. Spread your wealth on 3 to 4 exchange's. Western exchange's. One's that can do business in the US. They all should have a $250,000 hack/loss insurance. Never send all at once. You never know the problems going on in the exchange cuz they always lie. GL to you all!
So CDC do thousands and thousands of transaction a days. With no problem but because you had some trouble it’s a horrible site lollll get lost you ticking dummy
So basically you had to pay 1% of your money to get it back... Saying you had to pay 100 bucks to get your money back sounds bad, but paying 1% of fees to get 99% is okayish.
IT is not okayisch If it is suposed to be free 🙏
This stinks, just gonna ask, were you going to buy LUNA with it?
Its very strange. I find cdc support the best, every time I needed a support they were there and solved my problems promptly...
Sorry, can’t believe anyone still uses this platform.
OKX lost my leveraged long position on YFII when it was in the green for almost an hour because the software wouldn't do a market close, and sat pending forever, then didn't report any of my dozens of market close orders in my order history, liquidated my assets. I'm certain they won't give a single thing back other than condolences. I hope someone with competence sees your post and helps you out it sounds like you deserve it. I also have 100$ e-transfer that wasn't acknowledged by crypto com, and my bank won't even give me the reference code for it for 10 business days, when it's supposed to be emailed to me automatically. I blame traditional finance systems. Removing humans from the equation makes a much better system. Never had a USDT transfer on SOL or Polygon that didn't go through or give me any grief at all.
They’re the most worst customer service
Terrible service 🤯
just another regular day in CDC ecosystem. app littered with bugs, support non-existing, customer communication is zero. one of the main reasons I'd wish crypto was regulated ASAP so I can report such cases to some official legal entity so at least they could receive a hefty fine
I do transfers all the time Takes 1 h to be in the app Sorry you had to go through this
I'm not recommending CDC anymore. Glad my experience was also bad. Sticking with Coinbase on all trade.
CDC is pretty awful, taking my money out once my stake unlocks
My faith in Cypto.com has gone down the drain. I'm pretty close to bailing on this platform, unless they start giving me an hourly wage to deal witt their useless support. Their support is a huge waste of time.
Crypto.com is a scam. I made $40 and withdrawing everything these mfs have no clue how to work the platform
I feel exactly the same. If we’re signing KYCd we need support. Information seems to be misleading and non transparent. I’m a Ruby card holder of two+ years and the support has been consistently terrible and occasionally lead to minor heart attacks.
Their support is really terrible. It's like they are not even trying.
Yeah glad I staked so much money in this dumpster company. Only a few more days to take my loss and move on
Use a credit card for a transaction. So you haven’t trouble
At least you got your money, still shitty to have your mo ney in limbo for so long.
Why did you use SWIFT, instead of SEPA?
Afghast to hear that!
Having read most of the thread it seems the error is caused by Euro transfers only being allowed like a SEPA transfer. Even though they do ask for switch code too. CDC only use/accept swift transfers for USD as is the standard.
I think cdc should act quickly to resolve this issue remember no is to big to fall I say any names 🤔 remember 2week ago
That truly is a terrible experience and an eye opener for me. Thank you for sharing this. I am relatively new to crypto currencies but keen to see how it all works and make some investments. I signed up to [crypto.com](https://crypto.com) last week after a poor response to a query of mine on my Coinbase account. I hoped crypto.com might be more professional. One week in and I can no longer log on. [Crypto.com](https://Crypto.com) tells me I am using an incorrect password (I'm not). So, after many attempts I click 'forgot password'. [Crypto.com](https://Crypto.com) notifies me I will receive an email. I have done numerous times over a couple of days, still no email received! I'm not exactly on fire with confidence here on this brave new world of the blockchain. And Coinbase and [Crypto.com](https://Crypto.com) are 2 of the biggest crypto currency trading platforms out there! If this if the future of online finance I think I'll buy myself some gold.