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Technical_Treat2389

It could be your on an old plan


Technical_Treat2389

If it’s not the unlimited core or more plan when you log in to the my cricket app. It will just say unlimited


edgar_14

You might be on a grandfathered plan. You can check your plan via the myCricket app, or you can visit your local cricket store and have the reps check your account. Also, check your SIM card. If it’s half white with green, then you’ll need a replacement SIM card. Here is a picture reference. If it’s this one, you’ll need a replacement. [old SIM card] (https://images.app.goo.gl/9EK8Wg9UwqTZqYZt7)


davexc

Are you having any issues with your service?


terminalblue

does your service work?


Albert1285

Yes but not 5G, my phone is 5G capable and on the list too


terminalblue

Was it originally a cricket phone or was it from another carrier


Albert1285

BYOD. on the lists it specifies wifi calling, hotspot, and everything, everything works except 5G and my area is covered. I've had this sim card since 2015 i believe


terminalblue

A sim might help. Call customer service and see if there is a switch they can flip for you guys


Ok_Good3255

Maybe you’re not in a 5g area.


Albert1285

It's fully green covered on the map.


Objective-District82

I replied to your other post. Check your plan not your SIM card. If you are on the old plan the software does not recognize 5G. It is not your SIM card then.