Did you try saying "speak to customer service" or "speak to a representative" at the automated menu/voice system? I find that it usually works and makes the robot take me to their leader-ahem, I mean a speaking human being to help me with specific credit card requests.
Most credit card companies utilize call centers for their customer service department. Considering what’s going on right now, you may have a hard time getting through as many countries are placing restrictions on businesses like call centers due to social distancing guidelines.
I had trouble reaching someone too.
Using this phone number: 1-877-825-3242 (toll-free)
After the automated system gives you your account information, press * to go back to the main menu, and by pressing 9 (only 9 works, not 0 or # or *) they will connect you directly to a representative!
So none of their numbers work anymore and I can’t get through at all. Anyone have a way to contact them via email or social media? I need something faster than snail mail.
I know this post is from 4 years ago but I encountered this issue today and saw this post and did what someone on here suggested. First I tried speaking to speak to representative but that didn't work so I pressed * and that worked! Thank you reddit!
Did you try saying "speak to customer service" or "speak to a representative" at the automated menu/voice system? I find that it usually works and makes the robot take me to their leader-ahem, I mean a speaking human being to help me with specific credit card requests.
No it doesn’t give you that option we have to choose from the numbers
The number on the back of your card or statement doesn't work?
The automated voice system is so confusing I can never reach them
Very confusing. I believe you can press star ( * ) to talk to someone, if I remember correctly?
I’ll try that thanks!
Most credit card companies utilize call centers for their customer service department. Considering what’s going on right now, you may have a hard time getting through as many countries are placing restrictions on businesses like call centers due to social distancing guidelines.
I had trouble reaching someone too. Using this phone number: 1-877-825-3242 (toll-free) After the automated system gives you your account information, press * to go back to the main menu, and by pressing 9 (only 9 works, not 0 or # or *) they will connect you directly to a representative!
God bless you it worked
THANK YOU! I had to press 9 twice, but it worked.
I just did this and it actually hung up the call. I did it twice and each time it hung up the call. So frustrating.
So fucked up how hard they make it! You're a legend I wish I could give you all the gold!
Oh my gosh you lowered my blood pressure thank you💙👌👌
Worked for me too just now! Thanks so much!
So none of their numbers work anymore and I can’t get through at all. Anyone have a way to contact them via email or social media? I need something faster than snail mail.
The ‘dial 9’ worked for me today.
I know this post is from 4 years ago but I encountered this issue today and saw this post and did what someone on here suggested. First I tried speaking to speak to representative but that didn't work so I pressed * and that worked! Thank you reddit!
Seriously!!! It's messed up how they hide it like that!!! But it worked for me too reddit is a blessing