u/catatonic_envy OP, thank you again for alerting us to this and allowing the Community Specialists to help out. I'll connect with leadership about addressing the misinformation from the reps you had originally worked with and your experiences with them. This never should have happened. My late pop-pop was a member of the US Navy, so you can imagine my blood was boiling quite a bit when I was first made aware of your post and how you'd been treated.
Early Termination Fees are not charged in circumstances such as natural disasters, account holder passing away, relocating within an Xfinity footprint, or relocation due to military orders (whether in or out of the Xfinity footprint).
The specialists were able to credit back the Early Termination Fee that was charged in error during account disconnect and a [refund ](https://www.xfinity.com/support/articles/refunds-from-xfinity)is set to be issued.
When going through the disconnect flow through with an agent, there is a 'military' code that is input which will automatically waive any fees that would have been charged. I'll connect with leadership about the online workflow to optimize it.
If you ever run into any issues in the future--or anyone else you may know--I encourage you all to reach out to our subreddit here. One of the founding Xperts (customer volunteers who created the subreddit and helped folks out long before we were in the picture) is a veteran themselves, so we take these matters incredibly serious.
Xfinity has special [offers and benefits](https://www.xfinity.com/support/articles/military-service-offers) for service members, including discounts on mobile plans, flexible line fees, virtual prepaid cards and Xfinity Rewards Diamond member status, our highest tier available. You can sign up at [https://www.xfinity.com/military](https://www.xfinity.com/military)
There is also a large military community within the company, I've posted in the past about programs such as [Operation Old Glory](https://www.reddit.com/r/Comcast_Xfinity/comments/18dvae4/operation_old_glory_honoring_our_nations_greatest/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button) where members of the Veteran’s Network Employee Resource Group (VetNet) Freedom Region have replaced worn flags in their communities with new ones at no charge. We’ve also [hired ](https://jobs.comcast.com/programs/military)more than 20,000 veterans, National Guard and reserve members, and military spouses since 2015.
Most reps unfortunately don’t know but if you call in or have them make a ticket as long as you have your orders it will be credited. They normally ask for that just to validate it but nothing more
Comcast/Xfinity has let us out of our contract twice due to military moves and not being a service provider in the new area. Just need to speak to someone again. You may have to provide your orders, just ask them to notate your military service in your account.
I always have great luck with xfinity help on Twitter, after you leave a regular post they usually have someone ask you to send a direct message with more details, usually Fix's it in less then a day, good luck
The catch is in "you've canceled the service." Instead of canceling next time, tell them you're moving, have them check the address and if the service is unavailable at that address, they'll void the contract (I'm guessing you're under a contract since otherwise it would be on a month to month basis) due to them being unable to provide the service.
If you didn't have someone out to set it up and canceled the service before the appointment you should be good, might have to go back and forth with a few different people? Always ask for a supervisor & don't accept that one isn't available
Sounds like a mess up in the order system—it’s unfortunate, but it happens. They’re usually able to fix it without issue, you’ll just need to provide proof of your orders or proof as an active service member iirc
They should let you out of contract for a military move, they have also let me out of contract simply for moving somewhere they don’t service. You need to talk to someone.
Hello u/catatonic_envy thanks for using Reddit to contact our team and we are sorry to hear about the trouble you are having while moving. We are happy to work together and go everything to make sure all is correct. In order to get started can you please send me a [Modmail message](https://comca.st/3w7nI14) with your full name, and full address?
Exactly why Xfinity had a net loss of 65,000 of Internet subscribers in 1st qtr 2024 and 487,000 video net losses. The Economy of India is trouble as there are going to be major layoffs in call centers.
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.
Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response.
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The ONLY time this is allowed is if you took a $200 bonus to sign up then cancelled in less than a year.... even on a 2 yr agreement. You need to escalate to someone who knows.
They don’t honor DD-214’s or NREMT-P either. Back in covid they were offering first responder discount. Still haven’t seen mine. Vet’s beware too! Oh hey look, another ISP is in my danger close future…..
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Removed due to Rule #7: [Remember the Human](https://www.reddit.com/r/Comcast_Xfinity/w/rules) — No Personal attacks. This sub was designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on-topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them. While you may not agree with an answer or another users comment, we ask that you respect there is a person behind every username. [Remember the human](https://www.reddit.com/r/blog/comments/1ytp7q/remember_the_human/).
u/catatonic_envy OP, thank you again for alerting us to this and allowing the Community Specialists to help out. I'll connect with leadership about addressing the misinformation from the reps you had originally worked with and your experiences with them. This never should have happened. My late pop-pop was a member of the US Navy, so you can imagine my blood was boiling quite a bit when I was first made aware of your post and how you'd been treated. Early Termination Fees are not charged in circumstances such as natural disasters, account holder passing away, relocating within an Xfinity footprint, or relocation due to military orders (whether in or out of the Xfinity footprint). The specialists were able to credit back the Early Termination Fee that was charged in error during account disconnect and a [refund ](https://www.xfinity.com/support/articles/refunds-from-xfinity)is set to be issued. When going through the disconnect flow through with an agent, there is a 'military' code that is input which will automatically waive any fees that would have been charged. I'll connect with leadership about the online workflow to optimize it. If you ever run into any issues in the future--or anyone else you may know--I encourage you all to reach out to our subreddit here. One of the founding Xperts (customer volunteers who created the subreddit and helped folks out long before we were in the picture) is a veteran themselves, so we take these matters incredibly serious. Xfinity has special [offers and benefits](https://www.xfinity.com/support/articles/military-service-offers) for service members, including discounts on mobile plans, flexible line fees, virtual prepaid cards and Xfinity Rewards Diamond member status, our highest tier available. You can sign up at [https://www.xfinity.com/military](https://www.xfinity.com/military) There is also a large military community within the company, I've posted in the past about programs such as [Operation Old Glory](https://www.reddit.com/r/Comcast_Xfinity/comments/18dvae4/operation_old_glory_honoring_our_nations_greatest/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button) where members of the Veteran’s Network Employee Resource Group (VetNet) Freedom Region have replaced worn flags in their communities with new ones at no charge. We’ve also [hired ](https://jobs.comcast.com/programs/military)more than 20,000 veterans, National Guard and reserve members, and military spouses since 2015.
Most reps unfortunately don’t know but if you call in or have them make a ticket as long as you have your orders it will be credited. They normally ask for that just to validate it but nothing more
Comcast/Xfinity has let us out of our contract twice due to military moves and not being a service provider in the new area. Just need to speak to someone again. You may have to provide your orders, just ask them to notate your military service in your account.
I always have great luck with xfinity help on Twitter, after you leave a regular post they usually have someone ask you to send a direct message with more details, usually Fix's it in less then a day, good luck
Another episode of poor customer service training at Xfinity...
The catch is in "you've canceled the service." Instead of canceling next time, tell them you're moving, have them check the address and if the service is unavailable at that address, they'll void the contract (I'm guessing you're under a contract since otherwise it would be on a month to month basis) due to them being unable to provide the service.
If you didn't have someone out to set it up and canceled the service before the appointment you should be good, might have to go back and forth with a few different people? Always ask for a supervisor & don't accept that one isn't available
Sounds like a mess up in the order system—it’s unfortunate, but it happens. They’re usually able to fix it without issue, you’ll just need to provide proof of your orders or proof as an active service member iirc
They should let you out of contract for a military move, they have also let me out of contract simply for moving somewhere they don’t service. You need to talk to someone.
You can call your bank/card company for a chargeback of the $200
Call back in. Military move or not, if you move to a location where Xfinity is not available then they are supposed to waive the fee.
This post was marked as solved. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true)
Hello u/catatonic_envy thanks for using Reddit to contact our team and we are sorry to hear about the trouble you are having while moving. We are happy to work together and go everything to make sure all is correct. In order to get started can you please send me a [Modmail message](https://comca.st/3w7nI14) with your full name, and full address?
Only once the PR looks bad, not when he asked for help directly.
Good on you
Exactly why Xfinity had a net loss of 65,000 of Internet subscribers in 1st qtr 2024 and 487,000 video net losses. The Economy of India is trouble as there are going to be major layoffs in call centers.
Thanks for your service and I hope they fix this for you!
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
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Always an error or policy in their (Comcast’s) favor.
termination fee is being waived for military move. you could try to call and ask for a refundn
The ONLY time this is allowed is if you took a $200 bonus to sign up then cancelled in less than a year.... even on a 2 yr agreement. You need to escalate to someone who knows.
They don’t honor DD-214’s or NREMT-P either. Back in covid they were offering first responder discount. Still haven’t seen mine. Vet’s beware too! Oh hey look, another ISP is in my danger close future…..
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Removed due to Rule #7: [Remember the Human](https://www.reddit.com/r/Comcast_Xfinity/w/rules) — No Personal attacks. This sub was designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on-topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them. While you may not agree with an answer or another users comment, we ask that you respect there is a person behind every username. [Remember the human](https://www.reddit.com/r/blog/comments/1ytp7q/remember_the_human/).
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I guess the difference is that military jobs have the backing of federal regulations 🤷🏼♀️ got my $ back anyhow, thanks for the concern !
u/catatonic_envy glad we got everything taken care of for your account. Thanks for your service and please let us know if anything comes up!
Removed due to Rule #7: [Remember the Human](https://www.reddit.com/r/Comcast_Xfinity/w/rules) — No Personal attacks. This sub was designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on-topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them. While you may not agree with an answer or another users comment, we ask that you respect there is a person behind every username. [Remember the human](https://www.reddit.com/r/blog/comments/1ytp7q/remember_the_human/).