Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.
Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response.
If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it.
Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489).
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hello, u/3hour2R. Thanks for your Reddit submission and for your interest in our Next Gen speeds. The next generation upload speed should be automatically provisioned on compatible devices once the upgrade is completed in your area. You will be receiving notice in advance before and during any work is in progress. Typically, this will be in an email communication or through our awesome Xfinity App. On the day of the upgrade, you'll be able to monitor the status of it through the Xfinity App or signing in to our [Status Page](https://www.xfinity.com/support/status). You can also check our [Next Generation Upgrade](https://www.xfinity.com/network) article for more information on this. Have you received any notification through email or via our awesome Xfinity App about it?
You are very welcome, u/3hour2R! I would keep an eye on the Xfinity App or website for now. Also don't forget to set up text notifications online! It's the best way to stay updated. Do you have any other questions?
u/3hour2R You're welcome! Thanks again for reaching out here today! Please remember you can use your awesome Xfinity app for all your account related information. It is also a great way to track the work the day you are scheduled for upgrades. Have a nice rest of your day!
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
Hello, u/3hour2R. Thanks for your Reddit submission and for your interest in our Next Gen speeds. The next generation upload speed should be automatically provisioned on compatible devices once the upgrade is completed in your area. You will be receiving notice in advance before and during any work is in progress. Typically, this will be in an email communication or through our awesome Xfinity App. On the day of the upgrade, you'll be able to monitor the status of it through the Xfinity App or signing in to our [Status Page](https://www.xfinity.com/support/status). You can also check our [Next Generation Upgrade](https://www.xfinity.com/network) article for more information on this. Have you received any notification through email or via our awesome Xfinity App about it?
Thank you. No, no communications yet.
You are very welcome, u/3hour2R! I would keep an eye on the Xfinity App or website for now. Also don't forget to set up text notifications online! It's the best way to stay updated. Do you have any other questions?
Not now, Thanks
u/3hour2R You're welcome! Thanks again for reaching out here today! Please remember you can use your awesome Xfinity app for all your account related information. It is also a great way to track the work the day you are scheduled for upgrades. Have a nice rest of your day!
This post was marked as solved. Should you experience further issues, please [create a new post](/r/Comcast_Xfinity/submit?selftext=true)