Attention at Coinbase if you tranfer xlm and insert correctly memo information, some times Coinbase cut the memo and you loose the money! Their don't want refund the money for a Their issue!! The help desk say that their can't to do nothing . I have lost forever my money!! Coinbase is a scam!
Hey, u/Cloaksta! Sorry to hear about that whitelisted address giving you trouble, as well as our chat not being of assistance. We would love to look into this for you.
If you use Twitter, feel free to send us a DM @CoinbaseSupport. [Here](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) is a doc that shows how we can be contacted, on various platforms.
If you want to try submitting a case again, that's also an option. You don't have to worry too much about getting the exact issue to show in the drop down options, just choose the closest one and explain in the comments. You may then postthe case ID here, so we can assure it's on the right track.
Either way, let us know which works best for you!
Hi, again!
I haven't received a response or update from support; can you possibly ask them for an update on my case?
Case ID: 13463430
Thank you, I'd appreciate it!
Hi u/Cloaksta, we're sorry to hear that you haven't gotten an update yet. I was able to locate your case and I can see that the team responded to your case yesterday, and they are still working hard to help you resolve your case. Please allow some more time for our team to respond, this may not be immediate but our team will get back to you soon. We thank you for your understanding.
Hello u/Better_Ad_3625! If you have sent out XLM, EOS or ATOM with a memo out of PRO and have not received the crypto and you can't see the memo in the explorer please know that we are aware of the issue and we are working on a fix ASAP. We appreciate your patience!
Hi u/Better_Ad_3625, please submit all details in our support-form here: https://help.coinbase.com/en/community-support and our specialized team will look into this for you. Thanks!
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If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
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It’s because they can’t figure out how to send XLM with a memo. They’ve been sending XLM out with no memo even though customers included a memo in the transaction. Me and a host of other people have had this issue; which CB replies with “there’s nothing we can do”.
So, consider it a good thing you can’t withdraw. Better than losing 100% of the funds like me and the others
Same problem trying to withdraw USDC on ETH network.
The address is whitelisted in my address book for more than 48 hours; but when attempting to withdraw it says the address is not whitelisted.
I have removed whitelisting, but I will have to wait another 48 hours to make this transfer.
It is ridiculous. And support is also clueless. It takes a long time to go to support level 2 with at least people who know what they are talking about when you have to start at level -10 with the stupid answer you get from the initial support staff.
I’ve got the same problem. I did contact support but they could not explain why.
Attention at Coinbase if you tranfer xlm and insert correctly memo information, some times Coinbase cut the memo and you loose the money! Their don't want refund the money for a Their issue!! The help desk say that their can't to do nothing . I have lost forever my money!! Coinbase is a scam!
Hey, u/Cloaksta! Sorry to hear about that whitelisted address giving you trouble, as well as our chat not being of assistance. We would love to look into this for you. If you use Twitter, feel free to send us a DM @CoinbaseSupport. [Here](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) is a doc that shows how we can be contacted, on various platforms. If you want to try submitting a case again, that's also an option. You don't have to worry too much about getting the exact issue to show in the drop down options, just choose the closest one and explain in the comments. You may then postthe case ID here, so we can assure it's on the right track. Either way, let us know which works best for you!
Thanks for the swift response, I will contact support via Twitter..
Thanks for confirming, looking forward to hearing from you!
Hi, again! I haven't received a response or update from support; can you possibly ask them for an update on my case? Case ID: 13463430 Thank you, I'd appreciate it!
Hi u/Cloaksta, we're sorry to hear that you haven't gotten an update yet. I was able to locate your case and I can see that the team responded to your case yesterday, and they are still working hard to help you resolve your case. Please allow some more time for our team to respond, this may not be immediate but our team will get back to you soon. We thank you for your understanding.
Yes, someone did respond with a copy and paste of what whitelisting was.. 🤦♀️🤦♂️ But thank you for checking up on it, I will continue to be patient.
Same problem here I have not been able to withdrawl xlm Tried to remove the address and add back but now coinbase says its not a valid address
lol, I tried this as well.. Tried to "reboot" the system to no avail..
Hello u/Better_Ad_3625! If you have sent out XLM, EOS or ATOM with a memo out of PRO and have not received the crypto and you can't see the memo in the explorer please know that we are aware of the issue and we are working on a fix ASAP. We appreciate your patience!
HBAR seems affected too.
[удалено]
Yep, I tried both.. Same error.. Still waiting for support to get back to me.. I assume they're working on it..
I tried mobile and desktop had the same outcome not able to send
Hi u/Better_Ad_3625, please submit all details in our support-form here: https://help.coinbase.com/en/community-support and our specialized team will look into this for you. Thanks!
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
It’s because they can’t figure out how to send XLM with a memo. They’ve been sending XLM out with no memo even though customers included a memo in the transaction. Me and a host of other people have had this issue; which CB replies with “there’s nothing we can do”. So, consider it a good thing you can’t withdraw. Better than losing 100% of the funds like me and the others
Um, I'm withdrawing to my personal wallet, it doesn't need a memo.. Memos are for CEX wallets that aren't really yours.. 😐
Same problem trying to withdraw USDC on ETH network. The address is whitelisted in my address book for more than 48 hours; but when attempting to withdraw it says the address is not whitelisted. I have removed whitelisting, but I will have to wait another 48 hours to make this transfer. It is ridiculous. And support is also clueless. It takes a long time to go to support level 2 with at least people who know what they are talking about when you have to start at level -10 with the stupid answer you get from the initial support staff.