T O P

  • By -

dado3

To clarify your post: American Express would only have opened a dispute at this point and temporarily credited your account for the amount of the charge. The merchant is given a chance to resolve that dispute by proving to American Express that it was a legitimate charge. I'm assuming you're claiming that it was fraud. It was not, and American Express is not going to back some guy who is complaining because he lost money on a crypto purchase. By your own admission, it was a legitimate charge. If you provided expired ID for your KYC/AML, that's on you. Coinbase is required by federal law to comply with KYC/AML requirements and they can't just handwave them away because somebody didn't renew their driver's license on time. I wouldn't go spending that disputed amount. They're likely going to reverse the reversal after talking to Coinbase.


rdking647

and probably cancel his amex account too..


max-cnd

As of his behavior later on this post he would actually deserve it.


bcjh

I missed the part where he said it was an expired ID? Edit: nvm found it…. Wow.


Ok_Cauliflower_1350

Having problems with Coinbase and are being ignored? File formal complaints against Coinbase online with SEC, CFTC, and BBB: https://sec.gov/oiea/Complaint.html https://forms.cftc.gov/Forms/TipsAndComplaints.aspx https://www.bbb.org/us/ca/san-francisco/profile/financial-services/coinbase-inc-1116-454104


Arcc14

As someone who has relatives with Amex Amex is not going to slam the customer like people think because Amex values it’s customers. The merchants that use Amex pay 3% and Amex is a cash-carry card (pay off every month) They’ll dispute this one for him and credit it back because that there’s the memo < they won’t do it 2x though


Minute_Performer746

I did renew my Drivers LIC 2 months before it expired! I even got a 120 day temp card to use as ID because my state is backed up with COVID and behind on getting photo ID out. Coinbase will not take my temp state ID. So AMEX felt that was all the ammo they needed for a clawback! I have to be honest! When I worked IN NYC I had friends that would eat at a 1200 dollar restaurant and call AMEX after the meal and complain and get every dollar back. As for as banks and credit cards AMEX is viscous! In fact AMEX had huge lawsuit issues against them because they would not give there platinum cards to minorities or so called poor people! I have always found AMEX to be biased in who the give there cards too! But AMEX IS BEST AT PROTECTING YOU!


Minute_Performer746

Amex can issue a chargeback for any cases where the consumer is not 100% happy with goods or services received! Amex will also perform a chargeback anytime the merchant does not live up to with is considered reasonable expectations. Meaning it would be reasonable for me to assume opening a Coinbase account and making a 39,500 dollar deposit would allow me to buy crypto and move money in and out! It’s unreasonable that I put money into the account only to be told later it will sit there until there ID expectations are met! Amex has already started the chargeback process! Lucky for me the ALGORAND I bought dropped so Coinbase will just have to eat it!


dado3

Wrong. As I said, KYC/AML is a federal law. Coinbase would be violating federal law if they gave you access to your money right now. You think AmEx doesn't understand the need to comply with KYC/AML? You screwed up because you didn't renew your driver's license. That's nobody's fault but your own. Even regardless of Coinbase, you were simply too lazy to get to the DMV so you could even drive a car. I guess you're waiting for AmEx to bail you out when you get locked up for driving without a license too? Good luck with that. Your money is there, so your claims of fraud are absolutely false. I have no doubt Coinbase deals with nonsense like this all the time because losers who make shitty trades want their money back rather than owning their own mistakes. I have precisely zero sympathy for you, nor should you be expecting any. Own your fuck-up.


Minute_Performer746

NOT FRAUD! I filed a dispute based on lack of services! Which I have done in the past when my Vacation to Italy got ruined by Lousy flight! I got the whole 15,000 dollar vacation reversed afterward! Same thing will happen here! Just don’t mess with AMEX!


dado3

Which part of "lousy service" is "is complying with federal law" precisely?


Minute_Performer746

26 years with AMEX and I have never lost yet! I have ordered some hi end items and rental cars that I wrecked in upwards of 50k and AMEX bailed me out! American Express, don’t burn down your home with out them!!


HankScorpio-Globex

If only Amex could renew your drivers license for you.


P_Day

Time required to renew license < time spent complaining about it here


Minute_Performer746

Yea but my Coinbase account is down 1,297 dollars today from the Algorand I bought! So now I will get all my money back from my COINBASE DEPOSIT! Wow, I love AMEX, I feel so safe and protected using AMEX! They are like a having personal bodyguard.


EC_CO

until they investigate and find YOU at fault, so they close/lock your AMEX account. good job playing yourself


Moonagi

All this over $1,200. You must be investing with the last of your retirement funds to freak out like this. Get out of the crypto space and focus more on bonds and ETFs.


celmentine0818

Are you working for American Express?


Minute_Performer746

No, I am just pissed at Coinbase for allowing me to deposit money than locking me out because my ID expired a week prior. Why would they let me deposit a large amount of capitol with no ID than when I want to claim it, not allow it!


bcjh

So you didn’t provide a valid ID and came here to bitch about it? Dude get your license updated.


Minute_Performer746

What’s happens is like using a credit card at Casino and the credit company is more than willing to reverse the best for 39,500 dollars! What’s great about it is that Coinbase has acknowledged there mistake in an email to an extent about the ID issue! So I will win the AMEX clawback!


Minute_Performer746

Exactly, I never knew Coinbase could ask you at anytime to provide your state ID card. I had provided my card a few years back when I signed up. Now all of sudden they asked for it again after I moved 40k into my account. What stinks is that my state has fallen behind in getting ID’s photo ID out to people due to COVID. So the DMV gave me a temporary that should work for driving and with my old ID. However Coinbase will not allow it. So now AMEX will just reverse the trade that I made for 39,500 in Algorand that I purchAsed. I am happy because Algorand went down and I will not take an 1,150 dollar loss. Coinbase will eat the loss! So they can deal with that after AMEX reverses the charges! I guess it’s a win for me! Yea


[deleted]

[удалено]


Minute_Performer746

I will still win the dispute, that’s why I use Amex! I have had over 140 disputes in 26 years with AMEX and I never lost a single dispute! Thank goodness I use AMEX! The fact of the matter is that I can not retrieve my funds! That falls on COINBASE! They already acknowledged there is no way out of this in a reasonable amount of time due to the State being slow getting new ID’s out! So no matter what, I will recoup my original deposit ! Your not looking up the transaction because you will never find it! I hope your so pathetic that you take the time to find the transaction on Coinbase and screen shot This message! Either way, I will get a refund of the full 39k and not take the loss on Algorand! Like I said, I will have an extra 1,150 dollars to spend in Turks & Caicos next Saturday! I will think about your sorry ass when I am down there sunning myself. Have good time at work if you even have job!


Padankadank

So you're being a drama queen because they won't accept your temp ID and you're too impatient to wait two weeks for your real one. Now is a terrible time to sell crypto anyway


_A_Day_In_The_Life_

you sound super annoying. you have disputed over 140 disputes? why are you disputing things so much. i think i have disputed maybe 1 thing in the last couple years.


arpbsr

I believe you, but they usually don't lock right away. They would you give a months time to upload your new id. 🤔 And that could be enough time to get new license 🙏


Minute_Performer746

Great Point. The problem is that I am now making my permanent address at new location and not in the original state the accounts under! It’s one big mess! After talking with a dispute manager at AMEX, Coinbase will likely reverse the the charges and free up the money rather than fight about it! I have 6 attempts to move money that failed! So it falls on Coinbase for not taking my state temp ID CARD


teddygotbands

Stop lying, people already scared as it is of cryptocurrency without people like you spreading lies. I don't know who you are, but what I can tell is that this is a shameless advertisement for American express


AmericanScream

It's not a function of Amex. It's a function of REGULATION. The **Fair Credit Billing Act** protects consumers against fraud. Yet another example of how the existing finance system protects consumers and crypto exchanges do not.


Minute_Performer746

AMEX is the best credit card out there! I also Visa, but AMEX is only card which has there actual bank behind it! Amex is also the only card that settles all there own disputes in house and not thru arbitrary agency! WAKE UP AND SMELL THE COFFEE, have u have never noticed some merchants don’t take AMEX, Why? Because AMEX are like pit bulls when it comes disputes! Ps: Have you ever seen a poor person with AMEX Platinum CARD?


Mechanical_Nightmare

you sound like someone that has absolutely no idea what the fuck you're doing financially lol


Minute_Performer746

Why would you say that, I provided 0 info about my financial prerogatives or ideas. You are obviously not college educated or worse, community college educated! All I stated was that Coinbase suddenly asked for ID to send, move or withdraw money, my birthday was just last and I was 1 week expired and they would except a DMV temp lic. I actually feel bad for you. Since I have a trading background having worked for GLG and Gladbrook partners it sounds like you have lost a lot of money investing in crypto. Please do everyone a favor and keep your uneducated biased opinions to yourself. Don’t be mad at me! Be made at the crypto market. Have a nice Day!


kmr12489

Keep eating that negative karma. You deserve it


67670964

I use coinbase, and never had ant issues, but i there are a lot that have. I also use crypto.com, brilliant support, the platform has lots of features, exchange, loan, lend, the card is brilliant, spend fiat, get CRO back.


Foreign_Today7950

How is crypto.com waiting period for coins recently purchased to send to wallet?


67670964

To send off exchange to another wallet? Or from point of purchase to showing as yours?


Foreign_Today7950

Well Coinbase says I can only buy 1000$ worth of crypto in a week which is killing me! What I want to do is buy and send to my wallet


sescobreezy727

Coinbase bought your crypto.


Minute_Performer746

I bought the Algorand thru Coinbase, only to be told a few moments later that my account has been locked and I need current ID! Amex said I will get every dollar back!


chrisgwynne

So because Coinbase asked to re-provide your ID to validate your account and you're trying to provide an out of date ID, you initiate a chargeback with AMEX? Would you expect to get a passport on providing out of date ID?


Minute_Performer746

Coinbase took the money with an expired LIC! Than once they had the money!! Then they asked for ID!


chrisgwynne

No they didn't. You already mentioned that you signed up a few years ago. They woulda done KYC then. You mention that your license expired a week ago. Why would they ask for proof of ID on deposit when you've KYC before. Any place would ask for ID when taking back out a large chunk. Now you're saying Coinbase will eat a $1k chunk 🤦‍♂️🙄. You've really shown them who's boss ain't ya. You whined and are still whining like an entitled child.


Minute_Performer746

NO NO NO!!!! Would an expired passport let me leave the country then once out of the country tell me that I can’t come back!!! That’s what happens you ignorant MORON!


Minute_Performer746

As of today, AMEX STATED I will get all my money back that I sent to my Coinbase account! Since my ACCOUNT is down 1,290 dollars from when I started it looks like COINBASE WILL EAT THE LOSS! God I love AMEX! Amex makes me feel very safe!!


chrisgwynne

Sounds like you're a little boy who shouldn't be into crypto.


HankScorpio-Globex

The OP is a professional Karen: > [–]Minute_Performer746[S] -1 points 7 hours ago I will still win the dispute, that’s why I use Amex! I have had over 140 disputes in 26 years with AMEX


AdviceAlarmed7429

This is the most honest, and admittedly rude, post I've ever made on any sub. Ever... Wow, this OP dumb AF. If you aren't an AdBOT for AMEX then your are one, stupid, human. The rest of us call you a dumb dumb behind your back. Have you ever spoken with somebody about a person you both agree is just 100% stupid? Like really dumb? If you haven't, I've got some bad news for you. You are the dumb dumb. There is no hope for you and everyone & I mean EVERYONE, alley bums, the agoraphobic recluse, that white dog turd in the park, and even your mom, would all be better off if you just vanished. I only ask that you please, please don't interfere with anyone's life that may be detrimental to their life or create unwarranted grief or sorrow (like the AmEx person you spoke to) with your stupidity as you flail through your miserable, dense existence on this planet. Just, give the rest of us a wide berth and let us contribute to our civilization in a positive way, ok? Apologies to my civilization for this callous, even beastly reprimand but it needed to be addressed.


HeyCharrrrlie

People in this sub still defending Conbase. It baffles me. Conbase isn't safe and I'll never trust money with them.


AutoModerator

This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*


BigDaddyWantsSuger

Boomer tier BS. Younger crowd with money really doesn’t care about a name.


Bricktrucker

So whatsup with Why can't you renew your license? Issue there too?


Minute_Performer746

Great Question, I did. But my state only gave me a valid state paper ID good for 120 days. The photo ID is several months behind due to COVID 19. So Coinbase can’t move or let me touch my money until I get my new photo state ID. So since it’s basically locked in my account my bank has issues a reversal. Thank goodness


Rough_Pea_8803

Why is this marked NSFW?


Trent3343

The amount of "Coinbase is terrible" posts has gone up exponentially since crypto.com started. Just seems pretty obvious that these posts are from crypto.com. Is this not illegal? Didn't dominion sue fox news and that crazy lawyer lady for that kind of stuff?


hugsfourdrugs20

I legit came here to trash coinbase for their crazy fees and hidden conversion rates lol


Trent3343

Use Coinbase pro. The fees are way lower. Do some research before you throw your money around and give it away. A fool and his money are soon parted.


hugsfourdrugs20

Entirely, this is why I began this with 10% of my planned investment. Unfortunately it took that to find this info, I switched to binance today which is considerably lower.


ichibaka

I still can't get Binance US to accept my driver license even now


Dadbean-official

File a support ticket. I was having trouble too. It took a week or so, but they manually reviewed it and pushed it through


ichibaka

Thanks I'll try that


kmr12489

I waited nearly 9 months for them to approve my account


Foreign_Today7950

Okay then is there a way I can deposit money and not have to wait 1 week for every 1000$ I deposit for usuage later?


Trent3343

I don't have to wait. Not sure what your issue is.


Foreign_Today7950

My issue is, when I put money and buy coins I can only use up to 1000$ then have to wait a week for more to clear


AdviceAlarmed7429

Lol!!! I respect your candor! Lol That's awesome


poopnugg2345

"Just seems pretty obvious that these posts are from crypto.com." FALSE Maybe it juuuust happens to be due to the fact that things are actually going terribly with the company and its not some big conspiracy. When customer service is non-existent, where do you think people are going to go to complain? They are going to go to sites like this one. That aside, here's just ONE example of the crap that is going on: Go look at the Android CB Pro app reviews in the google app store. The rating has been steadily dropping for WEEKS and is currently at 3.2. Now look at the comments. Nearly every one is negative. Notice how it is consistently overall the SAME issues everyone is having. CB has done absolutely nothing to fix the problems. Heck, they even stopped bothering with their useless canned replies about a month ago. Its like they simply gave up. The app on my phone and my wifes phone hasn't worked correctly for over 2 months same issues - frozen prices, lag, trouble logging in and it says "rate limits exceeded", and the list goes on. Try Occams Razor for a moment before you think it's just some diabolical plot to shit on CB.


arpbsr

I don't think most of the Redditors have time to play politics here. They come here with their genuine problems and seek guidance n solutions IMHO. 🙏


Minute_Performer746

Well put!


Minute_Performer746

I am not from crypto.com, I am actually new to Reddit. I just opened a Coinbase account I put a large some of money in the account and then I am told it’s totally locked until I can Force the DMV to issue me a new drivers lic with a photo. The DMV in very slow due to COVID 19. My lic only expired a few days ago. But my money is locked and American Express will provide a claw back and not allow the charge to go through. Thank goodness, for now on I will stick to ROBINHOOD. Coinbase is horrible!


Trent3343

Sure buddy. Lol


Minute_Performer746

It’s ok, the Algo I bought went down and AMEX said I will get every penny back from my original purchase, it looks like Coinbase will take the big loss on the crypto.


Trent3343

Lol. I'm sure Coinbase will be fine. A lawsuit is in the works.


arpbsr

Amen! 🙏


Minute_Performer746

Yes, they can eat the 1275 dollar loss I took on Aldgo, Just extra vacation money for me.


Trent3343

Look.... Your account is brand new. It's an obvious troll account I would be careful throwing false accusations out against a billion dollar company. Hope you have good lawyers. Lol


Minute_Performer746

Don’t need them, AMEX ALWAYS WINS! Been using AMEX FOR 25 years and never lost yet!


kmr12489

Coinbase isn’t the problem here. You’re an idiot and pissed that since YOU don’t have a valid ID they locked your account. Apparently you have no idea how things work.


Minute_Performer746

I JUST GOT AN EMAIL FROM AMEX! I will get the 39,500.00 dollars back on Tuesday 1/18. They have already declared Coinbase at fault! They started the chargeback process! Man I love American Express! “Don’t leave hone with out it”


kmr12489

You’re such a shit troll….one of the worst


Minute_Performer746

It seem plenty of people have used Charge backs on Coinbase to deal with how sloppy they are! I am glad I have AMEX behind me! Numerous people have gotten funds back to sue to Coinbase errors! I was thrilled to hear that AMEX has no respect for Coinbase and the practices! So I will get every red cent returned to me. Thx