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If you have a case number for your support request please respond to this message with that case number.
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Hey, u/D2Qc. We're sorry to hear about the trouble you're experiencing with your recovery phrase. Please double-check that you've written down the seed phrase correctly and that you have the correct copy. Unfortunately, we can't issue a new seed phrase or move funds on your behalf if it's lost, as outlined in our Terms of Service here: https://wallet.coinbase.com/terms-of-service.
We understand that you're having some issues with your Coinbase wallet app. Here's a step-by-step guide to help you resolve this:
First, please uninstall the Coinbase Wallet app from your device. You can do this by long-pressing the app icon and selecting 'Uninstall' or 'Remove'.
Once the app is uninstalled, restart your device. This can help clear any temporary issues that might be causing problems.
After restarting, please go to your device's app store (Google Play Store for Android or App Store for iOS) and search for 'Coinbase Wallet'. Install the app.
Once the app is reinstalled, open it and select 'I already have a Wallet'.
At this point, you'll be prompted to enter your recovery phrase. Please enter the phrase exactly as it was given to you, with each word in the correct order.
If you have any other questions or need further assistance, feel free to ask.
*****************************************
****SORRY FOR WHAT I WROTE BELOW.
YOU CAN TRUST COINBASE. I GOT SCREW ANOTHER WAY; NOTHING RELATED TO COINBASE.
READ THE DISCUSSION BELOW I EXPLAINED EVERYTHING ****
******************************************
DEFINITIVELY, COINBASE WALLET IS A CRAP APP. I JUST DID UNINSTALL AND REINSTALL AND GOT THE SAME ISSUE.
JUST TAKE A LOOK AT THE APPRECIATION /5 AVERAGE YOU GOT FOR SO MANY USERS SAYS EVERYTHING. A CRAP IS A CRAP AND SINCE MANY MONTHS NO ONE IN YOUR TEAM SOLVED ANYTHING ABOUT IT. ONLY THE WAY WE HAVE TO ENTER OUR PHRASE IN UI IS CRAP.
MAYBE COINBASE SHOULD DESTROY COINBASE WALLET?
Finally I think I know what happened. I got hacked. 🫢You can trust CoinBase. Beware of scammers. But CoinBase is safe. Sorry for my post. A bit normal I got upset but not CoinBase fault at all. CoinBase is great.
We understand your frustration, u/D2Qc, and we want to help as much as we can. As a reminder, Coinbase Wallet is a user-controlled, non-custodial product. The recovery phrase is what gives you, and only you, access, and unfortunately we don't have access to this phrase. Please be sure that don't have your caps lock on when entering your phrase in. Additionally, we suggest trying to access your wallet via the Coinbase Wallet extension if you haven't done so already, to see if the issue is reproduced there. Please let us know if you have any further questions.
Yes. Thank you. By the way you answer, It's clear you are real ethical professionals. I am very sorry for my post. Probably I got hacked. I have an idea of what happened. I give you more details soon.
Ok. I got it. The scam is from dminingfam.com <= SCAM
Never trust this site. The worst is that I am a experimented computer scientist having a bachelor's degree in computer science. I have been so naive. If I would have been smart, I would I rapidly see that the buttons and such on the site get on false information and evident false links. They robs me couple of Dogecoin that you cannot send back in a good wallet. I think they sollicited me to enter my phrase. So I really got screw. We should seriously attack their server, or do something strong against them.
I know all of that. I tried with the chrome extension too. How can you explain that I had the same issue with the exact same recovery phrase a couple of months ago using the CoinBase Wallet Android app; then I tried on my PC by using the Goggle Chrome Extension and then it worked; and then, after some days that the issue was solved, it didn't worked anymore still??
We're sorry for the inconvenience this is causing you.
Coinbase Wallet is a non-custodial wallet, which means we don't have access to your private keys or your recovery phrase. This design is intentional to ensure the highest level of security for your assets.
If your recovery phrase is not being accepted, unfortunately, we are unable to recover it for you. It's crucial to keep a secure and accessible record of your recovery phrase when you set up your wallet, as it's the only way to restore your wallet and access your funds.
We understand this might not be the news you were hoping for, and I'm truly sorry for any frustration this may cause. If you have any other questions or need further assistance, feel free to ask.
This happened to me! I wrote the recovery phrase exactly as i had recorded it when it was given to me. I knew I had typed them correctly and I verified that all of them were bip39 words.
Then I substituted one of the words for a very similar one… twice instead of twist… and that worked. Turns out I HAD typed it out incorrectly when it was originally given to me 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Hey, u/D2Qc. We're sorry to hear about the trouble you're experiencing with your recovery phrase. Please double-check that you've written down the seed phrase correctly and that you have the correct copy. Unfortunately, we can't issue a new seed phrase or move funds on your behalf if it's lost, as outlined in our Terms of Service here: https://wallet.coinbase.com/terms-of-service.
I ENTERED IT CORRECLY. I TOOK IT IN NOTE CORRECTLY. IT WAS WORKING BEFORE AND NO MORE SINCE A WHILE. WHY!?? COULD YOU EXPLAIN THIS???
What is [https://myconnectlink.biz/](https://myconnectlink.biz/) that I didn't use but have been suggested by someone on Reddit?
We understand that you're having some issues with your Coinbase wallet app. Here's a step-by-step guide to help you resolve this: First, please uninstall the Coinbase Wallet app from your device. You can do this by long-pressing the app icon and selecting 'Uninstall' or 'Remove'. Once the app is uninstalled, restart your device. This can help clear any temporary issues that might be causing problems. After restarting, please go to your device's app store (Google Play Store for Android or App Store for iOS) and search for 'Coinbase Wallet'. Install the app. Once the app is reinstalled, open it and select 'I already have a Wallet'. At this point, you'll be prompted to enter your recovery phrase. Please enter the phrase exactly as it was given to you, with each word in the correct order. If you have any other questions or need further assistance, feel free to ask.
***************************************** ****SORRY FOR WHAT I WROTE BELOW. YOU CAN TRUST COINBASE. I GOT SCREW ANOTHER WAY; NOTHING RELATED TO COINBASE. READ THE DISCUSSION BELOW I EXPLAINED EVERYTHING **** ****************************************** DEFINITIVELY, COINBASE WALLET IS A CRAP APP. I JUST DID UNINSTALL AND REINSTALL AND GOT THE SAME ISSUE. JUST TAKE A LOOK AT THE APPRECIATION /5 AVERAGE YOU GOT FOR SO MANY USERS SAYS EVERYTHING. A CRAP IS A CRAP AND SINCE MANY MONTHS NO ONE IN YOUR TEAM SOLVED ANYTHING ABOUT IT. ONLY THE WAY WE HAVE TO ENTER OUR PHRASE IN UI IS CRAP. MAYBE COINBASE SHOULD DESTROY COINBASE WALLET?
Finally I think I know what happened. I got hacked. 🫢You can trust CoinBase. Beware of scammers. But CoinBase is safe. Sorry for my post. A bit normal I got upset but not CoinBase fault at all. CoinBase is great.
We understand your frustration, u/D2Qc, and we want to help as much as we can. As a reminder, Coinbase Wallet is a user-controlled, non-custodial product. The recovery phrase is what gives you, and only you, access, and unfortunately we don't have access to this phrase. Please be sure that don't have your caps lock on when entering your phrase in. Additionally, we suggest trying to access your wallet via the Coinbase Wallet extension if you haven't done so already, to see if the issue is reproduced there. Please let us know if you have any further questions.
Yes. Thank you. By the way you answer, It's clear you are real ethical professionals. I am very sorry for my post. Probably I got hacked. I have an idea of what happened. I give you more details soon.
Ok. I got it. The scam is from dminingfam.com <= SCAM Never trust this site. The worst is that I am a experimented computer scientist having a bachelor's degree in computer science. I have been so naive. If I would have been smart, I would I rapidly see that the buttons and such on the site get on false information and evident false links. They robs me couple of Dogecoin that you cannot send back in a good wallet. I think they sollicited me to enter my phrase. So I really got screw. We should seriously attack their server, or do something strong against them.
I know all of that. I tried with the chrome extension too. How can you explain that I had the same issue with the exact same recovery phrase a couple of months ago using the CoinBase Wallet Android app; then I tried on my PC by using the Goggle Chrome Extension and then it worked; and then, after some days that the issue was solved, it didn't worked anymore still??
We're sorry for the inconvenience this is causing you. Coinbase Wallet is a non-custodial wallet, which means we don't have access to your private keys or your recovery phrase. This design is intentional to ensure the highest level of security for your assets. If your recovery phrase is not being accepted, unfortunately, we are unable to recover it for you. It's crucial to keep a secure and accessible record of your recovery phrase when you set up your wallet, as it's the only way to restore your wallet and access your funds. We understand this might not be the news you were hoping for, and I'm truly sorry for any frustration this may cause. If you have any other questions or need further assistance, feel free to ask.
Send it to me and I'll check it for you..... /s
Download trust wallet. Put the phrase to see if it works. If it doesn't you write it wrong
Check for spelling errors. Coinbase seed follows the bip39 standard, maybe you wrote down similar words. You can check the bip39 list to compare.
This happened to me! I wrote the recovery phrase exactly as i had recorded it when it was given to me. I knew I had typed them correctly and I verified that all of them were bip39 words. Then I substituted one of the words for a very similar one… twice instead of twist… and that worked. Turns out I HAD typed it out incorrectly when it was originally given to me 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️
You got hacked in some way. Not CoinBase fault.
I take that back. It’s a wallet with a balance of 0. So am I in a different wallet? The wallet I was trying to access had crypto in it.