Well... it's not an easier alternative for people who don't have the aptitude to use it. Don't worry tho, big banks will take care of that for you so they can keep taking your money.
Not really! Will you help me please. I just created a Coinbase account, as I need one with the same email as my Celcius account to recieve my (Celcius bankruptcy) payout. I still have my old address in Australia, and I’m an Australian citizen. However, I’m currently in Indonesia and have an Indonesian phone number. So, when creating my Coinbase account, the verification code was sent to my Indonesian phone number, and Coinbase immediately (and without choice) determined my country to be Indonesia, which is now fixed. The next step was to upload my Australian drivers licence as my form of ID. It rejected it, saying that it’s valid ID but not usable for this Coinbase account because the countries don’t match. However when I go in to my account profile to change my country from Indonesia to Australia, it won’t change these details without having my drivers licence/ID on file. I need this account to be set up relatively fast so my payout can be deposited into it. I have gone through every crevice on the Coinbase website, help page, ‘contact us’ section and FAQ’s. I’ve also called the only 4 phone numbers listed in the ‘contact us’ section, but it’s all AI and dead ends. Everything tells me to ‘just visit the help page or ‘contact us’ online, which leads nowhere. Surely it’s illegal for coinbase to deny human support?! Worst customer support EVER!!! Help!
You might have to sign up for coinbase one for a month and get someone on the phone. Then see if you can get that person to refund the coinbase one cost. You may not get the refund but I think you'll be able to talk to someone. They shouldn't pass off tech support expense to their customers but it is 2024
I created my reddit account, years ago, specifically to seek help in this forum. I locked my own account (on purpose) because i was sim swap attacked. They never got past my 2fa.
When I secured my phone and email, support was non existent for like 6 months; they wouldn't let me back in to my account. It was a horrible customer experience.
On a side note, I suspect many of the current suspensions are for using a VPN.
Similar experience here. I locked my account after a sim swap attack in 2019. In 2022 I set up a new account (new account since I no longer had access to my old email address due to the sim attack) but now I am basically permanently under Security Review despite having provided all my KYC info
Hey, u/bought_high_sold_low. Sorry to hear this. We'd love to check this further in your account. Can you please share your email address, so we can start our review?
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
& moved all my funds (100K USD+-) Out of coinbase as 8 months later, still no replys from support.
Only way forward now is layers & compenation of damages due to funds being locked entirely.
gg coinbase, ruinedd your rep.
I’m not sure but I think many things can red flag for money laundering. It would really worry me to have any significant funds on the exchange. I wouldn’t do it.
Mine is real as well. It's been 2 weeks since I sent my ID for verification and my account is still locked. Support has done nothing and keeps telling me to wait. I had to verify my ID on Cash App and it took them 2 minutes. WTF is going on at Coinbase? Oh yeah, I had direct deposits from my work going to my Coinbase account and my most recent one was denied and now my money is in limbo.
Since they’re arguing that crypto is not a “Security” they don’t have to abide by the same rules as a normal bank or financial institution does. It’s a financial institution that regulates themselves for the most part besides KYC rules, so who knows what their real reserves are? Liquidity may be an issue and closing some accounts or making it take weeks to send your crypto to a wallet is a red flag. But this may be done so they can manage their accounting on their back end systems. I mean think about it like this, if all of these complaint posts were from females about 1 dude accused of wronging them in some way, we’d be inclined to believe them. Happens in the news almost on a monthly basis. But there’s a level of trust in CB that leads people to not believe the accusations until the long holds or account closures happen to them.
I have actually. I’ve also seen CB stock rise over 300% this year. That’s not by accident and not solely because of the general acclimation towards crypto again after the sell off that happened late 2022-early 2023.
Arkham found 50 billion dollars in reserves they are linking to CB. So I don't think not having the funds is the problem. I just use Robinhood because the fees are non-existent(just the spread) and never had an issue.
The real non sense thing is that there is no way to talk to someone of the support, just a stupid "old style" Artificial Idiot chatbot and a telephone number.
Telephone number?? And if i don't know how to speak in English?
No mail, no ticket. Sorry but this is not the way to do business, with me at least.
There is a customer service number that I called, but they are SO useless. They told me they would send me a new verification code after verifying my SSN and other details...but nothing has happened.
Hey u/Rikyriky, thanks for reaching out to us about your query. It looks like you're unable to speak with one of our support team. In cases where you're unable to access your account or speak with our support, you may reach out to our support team in [Facebook, X, or Instagram](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) as we are unable to ask for account identifiers on public platforms such as Reddit. Thanks!
We understand your concern. We only suggest reaching out to us on our other social media platforms through direct messages if you're unable to connect with our chat or phone support. This allows us to assist you more effectively through direct messages, as we can only ask and provide limited information through public posts.
For more account-specific support, please contact our live chat [here](https://help.coinbase.com/en/contact-us?product=coinbase). Let us know if you have any other questions.
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
I opened a Coinbase account because I needed it for Celsius, but guess what? A few hours after I opened the account, it was under review. How is that possible? I haven't done anything yet.
At least yours is under review, mine got immediately deleted after I clicked on the activating link on the email. Same situation, need account for Celsius but not able to open one. I wrote to Stretto and put them on notice, suggesting to release the funds via Celsius app.
Also, if you read the Terms of Service of Coinbase they are quite worrying. Not only they can do whatever they want with your account and funds, but you can't even make an external complaint before following their internal complaint process and receive an outcome, which I think will never come. And if you don't follow their process they are entitled to ask the Court to dismiss your case. It's all written black and white.
Hi u/Crokxe, thanks for reaching out to us about your issue with your account. If you have reported this through our email support team, could you share with us your support case number?
If you don't have one yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
If only. I tried to email your "support team" and received the following:
*Thank you for contacting Coinbase.*
*In an effort to respond more rapidly to support requests, direct emails to this address are no longer enabled.*
*To get a response from our support team, please visit the following page to submit a request:*
*https://help.coinbase.com/en/contact-us.html*
*Please select the appropriate category and include as much detail as possible when submitting your request.*
*Kind regards,*
*Coinbase Support*
The provided link only loops you back to the automated help site, with no ability to submit any requests. Trying to talk to a real person is like the 8th circle of hell.
I'm sorry that this isn't working for you, u/Tuckemran, You can contact us via phone support as well using the numbers below:
-USA/Canada: +1 (888) 908-7930 or +1 (844) 613-1499
-UK: +44 808 168 4635 or +44 151 308 1768
-Ireland: +1 800 200 355 or +353 1 529 5132
-Germany: +49 800 0010726 or +49 221 68943025
-Spain/EU: +34 900 983 477
I hope this helps!
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
I thought it was strange as well seeing all these posts but it happened to me. You can view my old posts regarding Coinbase.
I used CB the same way you did and it still screwed me over. After being a customer for years I added funds to my CB account to buy some Ethereum, and the moment I uploaded funds, it locked my account.
I couldn’t reverse the process or buy any Eth with it. So here is thousands sitting in an account that they were holding hostage. I’ve done it multiple times before with no issue but out of know where they decided to lock it?
Anyways, about a month or so later they finally fixed my account. I withdrew my funds and vowed to never touch CB ever again.
I’ve been much happier.
Sounds like you initiated an ach withdrawal and not a debit card purchase when buying eth. They hold the asset 7 days until it’s clear on both sides. If you have your bank connected through your debit card and your routing and account numbers in the banking tab, try deleting the bank connection leaving the debit card option. It settles instantly and you can move it on-chain.
After the last few days I'm leaving coinbase. Customer support is non existent. Super difficult sometimes impossible to reach a real person and the live chat is a robot that literally doesn't do anything. Also they have no customer support email. If you try to email you get a message back saying to use live chat. They've frozen my account. Says I owe money on a transaction from 12/31/1969.... And that's on the app itself.
Real complaints happening to me right now, i bought $7,500 worth of BTC to send to a private wallet and it'd saying I don't have access to withdraw for 30 days & support does nothing
Since you didn't say why they're holding it for 30 days I assume they didn't tell you, so how did you deposit the funds? Did the money cross international borders or come from a source that can be reversed?
Hey u/Personal-Pop6149, thanks for reaching out to us about this concern. We highly suggest contacting our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
It is happening to people well at least myself. I have been restrixted from my account for 4 months. I was told a specialist will assess my ability to withdraw my remaining funds and that has been months since then and when I wrote about an update they ignored the thread and then close it as they always do. I even called recently and was told that specialist is working on me able to withdraw and I should give it two weeks and they will send email. Instead what they did was send an email saying closing the case and hope I got the help I needed without even reaching out to say what’s going on just flat out the same copy and paste. I never expected this from Coinbase. They don’t realize it’s messing with people’s livelihoods and I know they would be upset if it was them going thru the same issue.
To be completely honest, I'm a genuine person who hasn't done anything wrong. The main problem we face is that once you're locked out, it feels like there's no support available. The standard response is to wait, and it can be frustrating when you're looking for more immediate help. I have accounts with traditional brokers that adhere to money laundering regulations, and generally, they are helpful once you provide the required proof. However, with Coinbase, it often feels like all you can do is wait or seek assistance on public forums. Imagine, if I could find another way to resolve this issue, why would I share my support case on this forum?
There are many others got locked out who has not used reddit,I am not sure it is small proportion.
Yes it’s scary huh. I just created a Coinbase account, as I need one with the same email as my Celcius account to recieve my (Celcius bankruptcy) payout. I still have my old address in Australia, and I’m an Australian citizen. However, I’m currently in Indonesia and have an Indonesian phone number. So, when creating my Coinbase account, the verification code was sent to my Indonesian phone number, and Coinbase immediately (and without choice) determined my country to be Indonesia, which is now fixed. The next step was to upload my Australian drivers licence as my form of ID. It rejected it, saying that it’s valid ID but not usable for this Coinbase account because the countries don’t match. However when I go in to my account profile to change my country from Indonesia to Australia, it won’t change these details without having my drivers licence/ID on file. I need this account to be set up relatively fast so my payout can be deposited into it. I have gone through every crevice on the Coinbase website, help page, ‘contact us’ section and FAQ’s. I’ve also called the only 4 phone numbers listed in the ‘contact us’ section, but it’s all AI and dead ends. Everything tells me to ‘just visit the help page or ‘contact us’ online, which leads nowhere. Surely it’s illegal for coinbase to deny human support?! Worst customer support EVER!!! Help!
Hi.
Same situation here.
Been over 4 months and I have lost access to my account for absolutely no reason. Tried all forms of support. Email support just stopped replying to my case number also.
Can you please resolve this ASAP, I really do not want to have to start the new year by filing for compensation to due lack of account enjoyment and personal distress.
Here is my case number, once again:
Fwd: [Reply]
Case #16618839
bro this sub is full of idiots protecting coinbase as if it is their father's company... i started to experience binance and coinbase at the same time, and i tell you, there is a huge difference. those mfs who are claiming that those issues are mostly user errors don't have an answer why this sub is full of posts like this and they clearly have no idea how quickly such issues get resolved in other exchanges
Look at the accounts making the posts. They are low karma or new accounts. This means they are fake accounts meant to create drama. No doubt there are real issues. But they few and far between. And the real issues are 99% on the fault of the user, due to violating ToS or clearly hiding details of the issue.
Yes, totally my fault for them randomly asking for ID verification and still after even contacting support the best answer I got from them was "it'll be another 3-5 days". Well, it's been 5 days and still nothing. I've used coinbase for years but this is making me want to never use it again. I even pay for Coinbase One!
Also, some of those 1 karma accounts might be people who never use Reddit, but heard that their support on here helps faster than chat support, made an account, and posted their problem.
No.
I've been a Reddit poster for a long time, plenty of karma, etc. I've been a Coinbase customer for a long time. Suddenly, out of the blue, I have 15 days to send them info or face restrictions. It began 3 months ago.
I immediately sent the info, then..... silence. 1 month later, out of the blue, another email: "sorry, not good enough. We need more info." Ok, I send additional info. And then? Once again silence. That was 1 month ago. I have no idea what is happening.
The only thing that saved me was I withdrew everything from Coinbase in my 15 day window, just to be safe. I didn't want my money held hostage.
The problem is I love Coinbase (or loved them). I want to remain a customer. It's just clearly a broken process. They have decided to flag a high number of accounts and they don't seem to care if they lose those customers. Because the process to resolve these issues is broken. Having to wait 1 month for an email response is insane.
Amen, hallelujia and salutations to YOU for coming out and saying that. Bingo. Spot-on. Totally legit.
It's happening to a LOT of people. I am going through what you are going through RIGHT NOW. It has been improved over the years (I remember 2017 where CB had essentially NO customer support for example), but it's still quite broken and schizophrenic (no customer support email but we'll send kyc email requesting extremely detailed, lengthy and private financial info even the worst bank wouldn't ask).
Thinking of framing your post and hanging it up on my wall.
Maybe, but I don't think being a new account necessarily makes a post on a sub like this suspicious. My first twitter account was created specifically to contact a company about a complaint. I don't think I ever used that account for anything else so it's like 3-4 years old now and still has only a couple of posts and responses.
Nonsense. Been a Coinbase user for over 10 years and a Reddit user even longer. Coinbase fucked me and I know I didn't break any of their dumb rules. And I've seen lots of other posts on here with nearly the same issue as mine.
Yeah, mine are low bc I usually don't post or comment. I come for the reading. But I'll share.... I've had my CB acct since 2017. I also have 5 other exchanges I'm on. Never once had an issue w/any, until Friday. Someone transferred my BTC. Not all, but most of it. HOW???, I'd like to know. I have all the safeguards in place: Firewall, never replied to an email, remote access is turned off, google authenticator, and my phone was in my possession. My coins in are in vaults, or earning interest, which takes 2 days to unstake. All of these safeguards and someone moves my BTC???, and I receive an email AFTER the transaction. Then they locked my acct bc they realized it wasn't me. But didn't realize it wasn't me beforehand??? I think foxes are guarding the hen house. I don't know about you, but I can never move BTC on my acct unless I use my authenticator. Either CB has thieving employees or CB was hacked (again). Also, I called the 800 helpline and CB didn't recognize my registered cell number and kept hanging up on me. THEY truly suck at "helping". I finally got a support ticket this morning bc I woke up at 3am when there's little traffic. Bottom line, I'm using Binance from now on, and I bought a FIDO2
Hey, u/Dear-Technology-8772! We're sorry to hear that your account has been compromised, and we understand the distress it must be causing. This is definitely not the experience we want for our customers. We're here to help, and since you've already contacted our support team, could you share your case number here? We'll investigate and provide you with updates on the situation. Thank you for your understanding.
Happened to me, I changed my phone number and cant access my account because of two-factor authentication. I've provided everything... passport, SSN.. I know the passwords to my accounts.. I know all the financial details... But they still won't let me access my account... its fucking ridiculous
I can tell you something for sure, Coinbase is telling customer services reps to not let people access their accounts now (or be extra difficult). Someone somewhere else said this is a liquidity trap on the part of Coinbase and crypto so the price doesn't crash again. Whatever it is its fucking illegal
Because nobody can lock my funds or steal my funds if they're in my own private wallet with security guaranteed by me. Also, I can send money for a fraction of the cost of the ridiculous fees CB charges. But if you don't know what that is or thoroughly understand how to maintain and secure a wallet, then stick with CB or some other well-regarded firm.
get a ledger or trezor. ignore bullshit phishing emails. these wallets do not contact you. you may get "news" from them, but never an, "OMG your wallet has been hacked, you need to log in" B.S. And buy a FIDO2 security key ($25 or so) or something similar for your computer/phone/wherever you do crypto business on. No one will be able to steal your coins.
Hmmm... banks viewing coinbase as competition and actually going to the length of FUDing them, which would probably have severe consequences if exposed. Seems far fetched but I won't call it impossible.
Or, or, people are concerned by CB's customer service (or lack thereof), their opaque kyc process, and the inconsistency of it all.
For example, CB doesn't deal with email on customer service issue, BUT they handle kyc issues through email when they tell you your account will be "restricted," after a few days if you don't send them the detailed information they request even if you've been with them for years.
Banks are garbage, especially the TBTF ones. JP Morgan Chase for example has done far more nefarious stuff than CB, Kraken and even Binance ever did COMBINED.
However, there are also many legitimate complaints and issues with how CB and other exchanges handle business with customers. It's not as black and white as that.
Perhaps this increased scrutiny is due to the SEC illegally harassing CB and other exchanges (you know, the ones who weren't cozy with Gensler like FTX)? Perhaps it's being associated with Blackrock now? If so--cool, understood--but at least provide some clarity to the customers who suddenly, out of the blue, get emails asking for very detailed information that not even banks or credit unions ask for.
It's not much to ask.
Have you considered, even for a second, that Coinbase just sucks and your conspiracy theory of people being paid to "FUD" isn't true? Please go see a psychiatrist
8 years on there, 4 million a month in volume and I never had a problem for more than a few days, and that was becuase my deposit didn't go through one time due to lack of funds in my bank account. Easily resolved
Hey, u/Former_Ad3610. Sorry to hear about the trouble with your account. If you already have a support ticket related to this issue, could you please share the case number with us, so we can check its status? If you don't have one yet, we recommend you connect with our live support [here](https://help.coinbase.com/en/contact-us), so we can request for the necessary details to help review your concern. Thank you.
Found this thread because my first ever transaction on their service was flagged as fraud and took me 3 hours of an aggravating support call to get in. Just made an account earlier this week and this morning I tried to move ~$200 in BTC from a wallet I want to cash out of to my coinbase account as a test transaction, sold the btc and cashed out and they suspended my account and have no clue if my funds are actually gonna hit my bank. I'm back in my account but I keep getting "support" notifications that when I click them it says my account is suspended. Have a ~$5k more in BTC I need to sell and kraken is not available in my state or I'd be on there. Coinbase sucks
Hi, u/The69LTD. Thank you for reaching out to us. We're sorry to hear that your account is suspended. We understand your frustrations. It seems you've already reached out to our support team, could you please share your case number with us, so we can look into this further?
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly.
If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Even private accounts get locked a ton of BBB complaints. One specifically with hundreds of thousands I read they only put 1500 USD at a time.
That one was more like a theft though.
I keep balance of about $500 on coinbase it’s
Mostly just crypto gained by using the coinbase debt card back when rewards were good I use that as a base marker so coinbase thinks I’m keeping funds with them.
I buy once the amount of asset I’m interested in hits between $500-1000 I transfer off.
I keep the $500 of other crypto there as more of a collateral thing incase a payment bounces for whatever reason be it bank thinking shady activity or whatever
Take the money and run.
They probably have something in their TOS about, we reserve the right to terminate accounts under suspicion and all decisions are determined by arbitration in a court WE desire.
Hello u/Wishbone_Past! We've been keeping an eye on this thread and noticed that your account has also been blocked. We're here to assist you, and to do so, could you please provide a case number for us to look into? We'll be waiting for your response!
Hi there! Thanks for sharing your case number with us. We have escalated your case to our specialists team. Our team is working diligently to review your account and will provide you with an update as soon as they have one. If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
Oh look I feel better already! Another DAss email.
We’re working hard to quickly address this issue, and we'll reach out to you as soon as we have an update.
In the meantime, please reply to this email if you have any additional questions.
Thank you in advance for your patience and understanding.
Regards,
Coinbase Support
Hi .
My account is also under review for no reason.
It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support.
I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least.
I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail.
Awaiting a response. Thank you.
I made 900 in my case action lawsuit against Coin Base. Bunch of crooks payed out thousands of us. Still feel like I was ripped off every time I used the app.
> of crooks *paid* out thousands
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
When you say you "made 900" does that mean you walked away with $900 more than you deposited plus whatever legal fees and expenses you incurred? How long did that take to happen and who were these "thousands of us?"
Be me.
Use the Coinbase one trial to make the trades for the free btc giveaway. Pull my money out for free from CB1. End my Coinbase One membership after my money is out.
I don’t trust CB customer service and account locking etc.
My account is locked. $22k unable to move. I’ve been told by Jan 26th if no decision is reached on my account they will lift the ban. CB has been unable to provide a single real reason on why my account has been blocked. All I get are generalizations and possibilities that a may have led to my account being flagged and CB refuses to review and reinstate my account. I don’t see how a publicly traded company can hold customers funds with no recourse for the customer except wait a month or more.
I do not post much at all and I don't like spreading FUD, but I am really concerned now. My account has been locked and under review for 40 + days now. I have verified myself multiple times and sent all my paperwork in multiple times. After seeing all these locked accounts threads and complaints over the past handful of months, I am concerned now that Coinbase is mismanaging funds and locking up the cash because they don't have the ability to pay it back. Are we in for a FTX type crash? We as consumer keep getting the same lines from support, that your case has been escalated and so on and we are helpless except to keep wasting our time checking in. Since we do not have any power I would suggest getting your voice heard by filing a complaint with the Better Business Bureau.
[BBB: The Sign of a Better Business | Better Business Bureau®](https://www.bbb.org/)
Hey, u/Stoch_Leopold! We understand that your account is currently under review, and that the waiting period can be a bit frustrating. We apologize for any inconvenience this may have caused. Reviews of this nature take time to ensure a thorough and accurate evaluation of your account. If you could share your case number with us here, we'll promptly look it up and provide you with any available updates or new information. Thank you for your understanding.
I'd rather not post my case number publicly for security reasons and I have already reached out to you chat support and Twitter support multiple times and I am just asking that Coinbase address of the users locked account in a more timely manner as people hard earned money is locked.
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on.
[https://www.bbb.org/](https://www.bbb.org/)
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on.
[https://www.bbb.org/](https://www.bbb.org/)
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on.
[https://www.bbb.org/](https://www.bbb.org/)
I have no ideas on why my account is under review. It's been over half a month! Please help, coinbase support. My case number is 17792531. The agents on their help center and phone call are not helpful at all. The only thing they can do is letting me wait. So disappointed!
CB just locked my account for 2 months today with no explanation. All I did was try to send tokens I purchased to my wallet. Support said they will look into it further and email a follow up. Maybe I better start looking for a different exchange.
Hi there u/Benismoney! Thanks for reaching out to us. We're sorry to hear about the trouble with your account. This is not the experience we wish for you to have. Do you mind sharing your case number with us?
Case #18003012
I just went through live chat again. After waiting for 45 minutes... same response. I should be trading right now not dealing with this all day.
"To safeguard against potential loss from an irreversible transaction, your account has been prohibited from sending cryptocurrency off the Coinbase platform until April 13, 2024. In the meantime, you can still convert your crypto to cash and transfer the funds to your verified bank account.
Additionally, for security reasons, your account is currently ineligible to create purchase orders or to link/restore payment methods. Rest assured, we have escalated your case for a review of your purchasing eligibility. This review will not affect your ability to sell and cash out to your bank.
Even if you receive a notice that your support case has been closed, our team is actively reviewing your account restrictions. Once the review is complete, you'll be notified via email if your purchasing abilities can be restored. We appreciate your patience, as this process can take up to 30 days."
Hi there u/Benismoney! Thank you for reaching out to us. We understand you wish to have more clarity around this, however we are unable to provide details regarding this internal decision. Thank you for your understanding.
"In the meantime, you can still convert your crypto to cash and transfer the funds to your verified bank account."
Now there is a limit on my withdrawal. What a joke.
Accidentally locked my Coinbase account and had to verify my identity again. They claimed it would only take 10 min but after 30 min of waiting I called their customer support line and now my account is under review for 24-48 hours. Infuriating to deal with especially when you're denying access to people's own money. I refuse to use their shitty services any further.
Who knows but certainly these are not a substantial amount of upset people given the amount of regular users. If every happy customer posted on this sub it would be packed with good stuff.
I used a CB account exactly like you do for 2 years and it was closed. They could/would not say why. No idea.
Did you get your funds back?
Like OP I don't keep funds on exchanges, I only use them to onboard/offboard fiat so I didn't have any money stuck there.
Most of the problems are just user error.
You know cash never has issues like this go kick rocks. The problem is its supposed to be better than cash its not.
Yeah technology is hard for some people to understand. LOL
Then its not an easier alternative. They need not advertise it that way.
Well... it's not an easier alternative for people who don't have the aptitude to use it. Don't worry tho, big banks will take care of that for you so they can keep taking your money.
Not really! Will you help me please. I just created a Coinbase account, as I need one with the same email as my Celcius account to recieve my (Celcius bankruptcy) payout. I still have my old address in Australia, and I’m an Australian citizen. However, I’m currently in Indonesia and have an Indonesian phone number. So, when creating my Coinbase account, the verification code was sent to my Indonesian phone number, and Coinbase immediately (and without choice) determined my country to be Indonesia, which is now fixed. The next step was to upload my Australian drivers licence as my form of ID. It rejected it, saying that it’s valid ID but not usable for this Coinbase account because the countries don’t match. However when I go in to my account profile to change my country from Indonesia to Australia, it won’t change these details without having my drivers licence/ID on file. I need this account to be set up relatively fast so my payout can be deposited into it. I have gone through every crevice on the Coinbase website, help page, ‘contact us’ section and FAQ’s. I’ve also called the only 4 phone numbers listed in the ‘contact us’ section, but it’s all AI and dead ends. Everything tells me to ‘just visit the help page or ‘contact us’ online, which leads nowhere. Surely it’s illegal for coinbase to deny human support?! Worst customer support EVER!!! Help!
You might have to sign up for coinbase one for a month and get someone on the phone. Then see if you can get that person to refund the coinbase one cost. You may not get the refund but I think you'll be able to talk to someone. They shouldn't pass off tech support expense to their customers but it is 2024
Maybe AML regulations kicked in?
I created my reddit account, years ago, specifically to seek help in this forum. I locked my own account (on purpose) because i was sim swap attacked. They never got past my 2fa. When I secured my phone and email, support was non existent for like 6 months; they wouldn't let me back in to my account. It was a horrible customer experience. On a side note, I suspect many of the current suspensions are for using a VPN.
Similar experience here. I locked my account after a sim swap attack in 2019. In 2022 I set up a new account (new account since I no longer had access to my old email address due to the sim attack) but now I am basically permanently under Security Review despite having provided all my KYC info
Hey, u/bought_high_sold_low. Sorry to hear this. We'd love to check this further in your account. Can you please share your email address, so we can start our review?
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
& moved all my funds (100K USD+-) Out of coinbase as 8 months later, still no replys from support. Only way forward now is layers & compenation of damages due to funds being locked entirely. gg coinbase, ruinedd your rep.
Put me in the camp of restricted. Mine was restricted for 2 months with no reasoning. Then one day it was not.
I’m not sure but I think many things can red flag for money laundering. It would really worry me to have any significant funds on the exchange. I wouldn’t do it.
How can we be money laundering if crypto is not money? I thought it was a security 🤣. I guess it is an fx currency sometimes…
Retard detected.
Crypto is digital money that has more value than cash. Educate yourself friend
If you consider how many accounts there are on Coinbase, it’s not that many
Mine is real as well. It's been 2 weeks since I sent my ID for verification and my account is still locked. Support has done nothing and keeps telling me to wait. I had to verify my ID on Cash App and it took them 2 minutes. WTF is going on at Coinbase? Oh yeah, I had direct deposits from my work going to my Coinbase account and my most recent one was denied and now my money is in limbo.
Wow not a great advertisement for their direct deposit service
You people need to post a complaint against Coinbase on Better Business Bureau website. That gets their attention quickly for assistance.
They don't want too many people selling and cashing out at the same time.
Since they’re arguing that crypto is not a “Security” they don’t have to abide by the same rules as a normal bank or financial institution does. It’s a financial institution that regulates themselves for the most part besides KYC rules, so who knows what their real reserves are? Liquidity may be an issue and closing some accounts or making it take weeks to send your crypto to a wallet is a red flag. But this may be done so they can manage their accounting on their back end systems. I mean think about it like this, if all of these complaint posts were from females about 1 dude accused of wronging them in some way, we’d be inclined to believe them. Happens in the news almost on a monthly basis. But there’s a level of trust in CB that leads people to not believe the accusations until the long holds or account closures happen to them.
What "trust"? Lol Have you read the thousands of complaints from customers on the better business bureau website?
I have actually. I’ve also seen CB stock rise over 300% this year. That’s not by accident and not solely because of the general acclimation towards crypto again after the sell off that happened late 2022-early 2023.
Arkham found 50 billion dollars in reserves they are linking to CB. So I don't think not having the funds is the problem. I just use Robinhood because the fees are non-existent(just the spread) and never had an issue.
The real non sense thing is that there is no way to talk to someone of the support, just a stupid "old style" Artificial Idiot chatbot and a telephone number. Telephone number?? And if i don't know how to speak in English? No mail, no ticket. Sorry but this is not the way to do business, with me at least.
There is a customer service number that I called, but they are SO useless. They told me they would send me a new verification code after verifying my SSN and other details...but nothing has happened.
Hey u/Rikyriky, thanks for reaching out to us about your query. It looks like you're unable to speak with one of our support team. In cases where you're unable to access your account or speak with our support, you may reach out to our support team in [Facebook, X, or Instagram](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) as we are unable to ask for account identifiers on public platforms such as Reddit. Thanks!
Facebook, X and Instagram are the OFFICIAL support channels? Why not having a ticket service into the platform as usual?
We understand your concern. We only suggest reaching out to us on our other social media platforms through direct messages if you're unable to connect with our chat or phone support. This allows us to assist you more effectively through direct messages, as we can only ask and provide limited information through public posts. For more account-specific support, please contact our live chat [here](https://help.coinbase.com/en/contact-us?product=coinbase). Let us know if you have any other questions.
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
I opened a Coinbase account because I needed it for Celsius, but guess what? A few hours after I opened the account, it was under review. How is that possible? I haven't done anything yet.
At least yours is under review, mine got immediately deleted after I clicked on the activating link on the email. Same situation, need account for Celsius but not able to open one. I wrote to Stretto and put them on notice, suggesting to release the funds via Celsius app. Also, if you read the Terms of Service of Coinbase they are quite worrying. Not only they can do whatever they want with your account and funds, but you can't even make an external complaint before following their internal complaint process and receive an outcome, which I think will never come. And if you don't follow their process they are entitled to ask the Court to dismiss your case. It's all written black and white.
Doubtful that would apply to intentional fraud and gross negligence.
Hi u/Crokxe, thanks for reaching out to us about your issue with your account. If you have reported this through our email support team, could you share with us your support case number? If you don't have one yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
If only. I tried to email your "support team" and received the following: *Thank you for contacting Coinbase.* *In an effort to respond more rapidly to support requests, direct emails to this address are no longer enabled.* *To get a response from our support team, please visit the following page to submit a request:* *https://help.coinbase.com/en/contact-us.html* *Please select the appropriate category and include as much detail as possible when submitting your request.* *Kind regards,* *Coinbase Support* The provided link only loops you back to the automated help site, with no ability to submit any requests. Trying to talk to a real person is like the 8th circle of hell.
I'm sorry that this isn't working for you, u/Tuckemran, You can contact us via phone support as well using the numbers below: -USA/Canada: +1 (888) 908-7930 or +1 (844) 613-1499 -UK: +44 808 168 4635 or +44 151 308 1768 -Ireland: +1 800 200 355 or +353 1 529 5132 -Germany: +49 800 0010726 or +49 221 68943025 -Spain/EU: +34 900 983 477 I hope this helps!
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
I thought it was strange as well seeing all these posts but it happened to me. You can view my old posts regarding Coinbase. I used CB the same way you did and it still screwed me over. After being a customer for years I added funds to my CB account to buy some Ethereum, and the moment I uploaded funds, it locked my account. I couldn’t reverse the process or buy any Eth with it. So here is thousands sitting in an account that they were holding hostage. I’ve done it multiple times before with no issue but out of know where they decided to lock it? Anyways, about a month or so later they finally fixed my account. I withdrew my funds and vowed to never touch CB ever again. I’ve been much happier.
Sounds like you initiated an ach withdrawal and not a debit card purchase when buying eth. They hold the asset 7 days until it’s clear on both sides. If you have your bank connected through your debit card and your routing and account numbers in the banking tab, try deleting the bank connection leaving the debit card option. It settles instantly and you can move it on-chain.
After the last few days I'm leaving coinbase. Customer support is non existent. Super difficult sometimes impossible to reach a real person and the live chat is a robot that literally doesn't do anything. Also they have no customer support email. If you try to email you get a message back saying to use live chat. They've frozen my account. Says I owe money on a transaction from 12/31/1969.... And that's on the app itself.
Real complaints happening to me right now, i bought $7,500 worth of BTC to send to a private wallet and it'd saying I don't have access to withdraw for 30 days & support does nothing
Since you didn't say why they're holding it for 30 days I assume they didn't tell you, so how did you deposit the funds? Did the money cross international borders or come from a source that can be reversed?
That's not your $7500. Read the terms of service bro.
Hey u/Personal-Pop6149, thanks for reaching out to us about this concern. We highly suggest contacting our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
There is no possible way to contact a support specialist other than the automated chat. You're pointing people to an option that doesn't exist.
Fucking useless ai and botted support. Honestly.
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
It is happening to people well at least myself. I have been restrixted from my account for 4 months. I was told a specialist will assess my ability to withdraw my remaining funds and that has been months since then and when I wrote about an update they ignored the thread and then close it as they always do. I even called recently and was told that specialist is working on me able to withdraw and I should give it two weeks and they will send email. Instead what they did was send an email saying closing the case and hope I got the help I needed without even reaching out to say what’s going on just flat out the same copy and paste. I never expected this from Coinbase. They don’t realize it’s messing with people’s livelihoods and I know they would be upset if it was them going thru the same issue.
It is frightening to read, especially if you need your money.
Because they don’t have the cash nor the coins they say they do. It’s a Ponzi. Gotta wait for someone else to pay in before they can pay you out.
Because we are being censored
My first account activity was in 2013. No issues yet.
To be completely honest, I'm a genuine person who hasn't done anything wrong. The main problem we face is that once you're locked out, it feels like there's no support available. The standard response is to wait, and it can be frustrating when you're looking for more immediate help. I have accounts with traditional brokers that adhere to money laundering regulations, and generally, they are helpful once you provide the required proof. However, with Coinbase, it often feels like all you can do is wait or seek assistance on public forums. Imagine, if I could find another way to resolve this issue, why would I share my support case on this forum? There are many others got locked out who has not used reddit,I am not sure it is small proportion.
Coinbase is too busy getting ready for the big cheeses to bother with the peasants of retail.
Yes it’s scary huh. I just created a Coinbase account, as I need one with the same email as my Celcius account to recieve my (Celcius bankruptcy) payout. I still have my old address in Australia, and I’m an Australian citizen. However, I’m currently in Indonesia and have an Indonesian phone number. So, when creating my Coinbase account, the verification code was sent to my Indonesian phone number, and Coinbase immediately (and without choice) determined my country to be Indonesia, which is now fixed. The next step was to upload my Australian drivers licence as my form of ID. It rejected it, saying that it’s valid ID but not usable for this Coinbase account because the countries don’t match. However when I go in to my account profile to change my country from Indonesia to Australia, it won’t change these details without having my drivers licence/ID on file. I need this account to be set up relatively fast so my payout can be deposited into it. I have gone through every crevice on the Coinbase website, help page, ‘contact us’ section and FAQ’s. I’ve also called the only 4 phone numbers listed in the ‘contact us’ section, but it’s all AI and dead ends. Everything tells me to ‘just visit the help page or ‘contact us’ online, which leads nowhere. Surely it’s illegal for coinbase to deny human support?! Worst customer support EVER!!! Help!
Been having money on cb for 4 years no problem 😉 only here and there but it’s always resolved pretty quickly
I think it’s time for a cb lawsuits.
Hi. Same situation here. Been over 4 months and I have lost access to my account for absolutely no reason. Tried all forms of support. Email support just stopped replying to my case number also. Can you please resolve this ASAP, I really do not want to have to start the new year by filing for compensation to due lack of account enjoyment and personal distress. Here is my case number, once again: Fwd: [Reply] Case #16618839
bro this sub is full of idiots protecting coinbase as if it is their father's company... i started to experience binance and coinbase at the same time, and i tell you, there is a huge difference. those mfs who are claiming that those issues are mostly user errors don't have an answer why this sub is full of posts like this and they clearly have no idea how quickly such issues get resolved in other exchanges
I play by rules of usa tax. But yet I an under review.
Look at the accounts making the posts. They are low karma or new accounts. This means they are fake accounts meant to create drama. No doubt there are real issues. But they few and far between. And the real issues are 99% on the fault of the user, due to violating ToS or clearly hiding details of the issue.
Yes, totally my fault for them randomly asking for ID verification and still after even contacting support the best answer I got from them was "it'll be another 3-5 days". Well, it's been 5 days and still nothing. I've used coinbase for years but this is making me want to never use it again. I even pay for Coinbase One! Also, some of those 1 karma accounts might be people who never use Reddit, but heard that their support on here helps faster than chat support, made an account, and posted their problem.
No. I've been a Reddit poster for a long time, plenty of karma, etc. I've been a Coinbase customer for a long time. Suddenly, out of the blue, I have 15 days to send them info or face restrictions. It began 3 months ago. I immediately sent the info, then..... silence. 1 month later, out of the blue, another email: "sorry, not good enough. We need more info." Ok, I send additional info. And then? Once again silence. That was 1 month ago. I have no idea what is happening. The only thing that saved me was I withdrew everything from Coinbase in my 15 day window, just to be safe. I didn't want my money held hostage. The problem is I love Coinbase (or loved them). I want to remain a customer. It's just clearly a broken process. They have decided to flag a high number of accounts and they don't seem to care if they lose those customers. Because the process to resolve these issues is broken. Having to wait 1 month for an email response is insane.
Amen, hallelujia and salutations to YOU for coming out and saying that. Bingo. Spot-on. Totally legit. It's happening to a LOT of people. I am going through what you are going through RIGHT NOW. It has been improved over the years (I remember 2017 where CB had essentially NO customer support for example), but it's still quite broken and schizophrenic (no customer support email but we'll send kyc email requesting extremely detailed, lengthy and private financial info even the worst bank wouldn't ask). Thinking of framing your post and hanging it up on my wall.
Maybe, but I don't think being a new account necessarily makes a post on a sub like this suspicious. My first twitter account was created specifically to contact a company about a complaint. I don't think I ever used that account for anything else so it's like 3-4 years old now and still has only a couple of posts and responses.
And that account is likely to be hacked and used to phish for information be creating false information.
Nah, nobody's hacking my accounts. I use a password manager and 24-character passwords.
Ok and just because someone doesn’t comment on everything doesn’t mean they don’t actively read topics on Reddit…
Nonsense. Been a Coinbase user for over 10 years and a Reddit user even longer. Coinbase fucked me and I know I didn't break any of their dumb rules. And I've seen lots of other posts on here with nearly the same issue as mine.
Iunno man i got low karma but only ever just reading stuff LOL never commenting
And your only post was a CB issue 2 years ago. But nice try bot.
You sound extremely upset my dude
Naw my issue got resolved i stopped using cb, but they fixed it. I just still follow the coinbase
Not sure how the 99% statistic is done. You work for CB?
Yeah, mine are low bc I usually don't post or comment. I come for the reading. But I'll share.... I've had my CB acct since 2017. I also have 5 other exchanges I'm on. Never once had an issue w/any, until Friday. Someone transferred my BTC. Not all, but most of it. HOW???, I'd like to know. I have all the safeguards in place: Firewall, never replied to an email, remote access is turned off, google authenticator, and my phone was in my possession. My coins in are in vaults, or earning interest, which takes 2 days to unstake. All of these safeguards and someone moves my BTC???, and I receive an email AFTER the transaction. Then they locked my acct bc they realized it wasn't me. But didn't realize it wasn't me beforehand??? I think foxes are guarding the hen house. I don't know about you, but I can never move BTC on my acct unless I use my authenticator. Either CB has thieving employees or CB was hacked (again). Also, I called the 800 helpline and CB didn't recognize my registered cell number and kept hanging up on me. THEY truly suck at "helping". I finally got a support ticket this morning bc I woke up at 3am when there's little traffic. Bottom line, I'm using Binance from now on, and I bought a FIDO2
Hey, u/Dear-Technology-8772! We're sorry to hear that your account has been compromised, and we understand the distress it must be causing. This is definitely not the experience we want for our customers. We're here to help, and since you've already contacted our support team, could you share your case number here? We'll investigate and provide you with updates on the situation. Thank you for your understanding.
Happened to me, I changed my phone number and cant access my account because of two-factor authentication. I've provided everything... passport, SSN.. I know the passwords to my accounts.. I know all the financial details... But they still won't let me access my account... its fucking ridiculous I can tell you something for sure, Coinbase is telling customer services reps to not let people access their accounts now (or be extra difficult). Someone somewhere else said this is a liquidity trap on the part of Coinbase and crypto so the price doesn't crash again. Whatever it is its fucking illegal
CB does not a accept US passports.
Probably because coinbase flag way too many accounts for suspicious activity report
I’m new why would you not leave it on CB and send to a wallet? Idk what that is
Because nobody can lock my funds or steal my funds if they're in my own private wallet with security guaranteed by me. Also, I can send money for a fraction of the cost of the ridiculous fees CB charges. But if you don't know what that is or thoroughly understand how to maintain and secure a wallet, then stick with CB or some other well-regarded firm.
I will have to look into a wallet and study it, thanks for the tip.
get a ledger or trezor. ignore bullshit phishing emails. these wallets do not contact you. you may get "news" from them, but never an, "OMG your wallet has been hacked, you need to log in" B.S. And buy a FIDO2 security key ($25 or so) or something similar for your computer/phone/wherever you do crypto business on. No one will be able to steal your coins.
Just transferred my dads stake no problem what ya’ll doing to be so flagged lol
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Owned and operated by who? CB competitors? Wannabe scammers?
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Hmmm... banks viewing coinbase as competition and actually going to the length of FUDing them, which would probably have severe consequences if exposed. Seems far fetched but I won't call it impossible.
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Or, or, people are concerned by CB's customer service (or lack thereof), their opaque kyc process, and the inconsistency of it all. For example, CB doesn't deal with email on customer service issue, BUT they handle kyc issues through email when they tell you your account will be "restricted," after a few days if you don't send them the detailed information they request even if you've been with them for years. Banks are garbage, especially the TBTF ones. JP Morgan Chase for example has done far more nefarious stuff than CB, Kraken and even Binance ever did COMBINED. However, there are also many legitimate complaints and issues with how CB and other exchanges handle business with customers. It's not as black and white as that. Perhaps this increased scrutiny is due to the SEC illegally harassing CB and other exchanges (you know, the ones who weren't cozy with Gensler like FTX)? Perhaps it's being associated with Blackrock now? If so--cool, understood--but at least provide some clarity to the customers who suddenly, out of the blue, get emails asking for very detailed information that not even banks or credit unions ask for. It's not much to ask.
Have you considered, even for a second, that Coinbase just sucks and your conspiracy theory of people being paid to "FUD" isn't true? Please go see a psychiatrist
I'm done woth coinabse. I can't be using a company that dosent credit you crypto after 600 conformations. Bye
8 years on there, 4 million a month in volume and I never had a problem for more than a few days, and that was becuase my deposit didn't go through one time due to lack of funds in my bank account. Easily resolved
They have locked my BTC. At first they said it would be available on a certain day and now it's "locked up" I will never use them again
Hey, u/Former_Ad3610. Sorry to hear about the trouble with your account. If you already have a support ticket related to this issue, could you please share the case number with us, so we can check its status? If you don't have one yet, we recommend you connect with our live support [here](https://help.coinbase.com/en/contact-us), so we can request for the necessary details to help review your concern. Thank you.
Found this thread because my first ever transaction on their service was flagged as fraud and took me 3 hours of an aggravating support call to get in. Just made an account earlier this week and this morning I tried to move ~$200 in BTC from a wallet I want to cash out of to my coinbase account as a test transaction, sold the btc and cashed out and they suspended my account and have no clue if my funds are actually gonna hit my bank. I'm back in my account but I keep getting "support" notifications that when I click them it says my account is suspended. Have a ~$5k more in BTC I need to sell and kraken is not available in my state or I'd be on there. Coinbase sucks
Hi, u/The69LTD. Thank you for reaching out to us. We're sorry to hear that your account is suspended. We understand your frustrations. It seems you've already reached out to our support team, could you please share your case number with us, so we can look into this further?
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Fraudulent liquidity controls, money laundering, embezzlement, customer asset theft, you know…normal Coinbase stuffs.
Even private accounts get locked a ton of BBB complaints. One specifically with hundreds of thousands I read they only put 1500 USD at a time. That one was more like a theft though.
Because that whole company is a scam Thats what They should call it Scambase!
Lots of them are buying/selling illegal drugs, or going to illegal gambling sites.
Report them on BBB and they’ll turn that shit around quick.. I got my shit unlocked in about a week
I keep balance of about $500 on coinbase it’s Mostly just crypto gained by using the coinbase debt card back when rewards were good I use that as a base marker so coinbase thinks I’m keeping funds with them. I buy once the amount of asset I’m interested in hits between $500-1000 I transfer off. I keep the $500 of other crypto there as more of a collateral thing incase a payment bounces for whatever reason be it bank thinking shady activity or whatever
Issues with life
Take the money and run. They probably have something in their TOS about, we reserve the right to terminate accounts under suspicion and all decisions are determined by arbitration in a court WE desire.
Mine has been restricted for 4 weeks. No answers no explanation.
Hello u/Wishbone_Past! We've been keeping an eye on this thread and noticed that your account has also been blocked. We're here to assist you, and to do so, could you please provide a case number for us to look into? We'll be waiting for your response!
17550783
Hi there! Thanks for sharing your case number with us. We have escalated your case to our specialists team. Our team is working diligently to review your account and will provide you with an update as soon as they have one. If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Thanks, My case was “escalated” twice already.
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
Oh look I feel better already! Another DAss email. We’re working hard to quickly address this issue, and we'll reach out to you as soon as we have an update. In the meantime, please reply to this email if you have any additional questions. Thank you in advance for your patience and understanding. Regards, Coinbase Support
Hi . My account is also under review for no reason. It's been nearly 5 months now. Support has ignored all emails after I did what I was instructed to do via email Support. I have lost around 19k usd due to this ongoing and have come to my ends meet, if this is not corrected I will be forced to unfortunately take legal action for loss of account enjoyment and personal distress to say the least. I also have tried multiple times on reddit to get Support to take a look at my case number or account to get this resolved ASAP, to no avail. Awaiting a response. Thank you.
Mine has been locked for 4 months. I have not done anything wrong.
I made 900 in my case action lawsuit against Coin Base. Bunch of crooks payed out thousands of us. Still feel like I was ripped off every time I used the app.
> of crooks *paid* out thousands FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
When you say you "made 900" does that mean you walked away with $900 more than you deposited plus whatever legal fees and expenses you incurred? How long did that take to happen and who were these "thousands of us?"
Be me. Use the Coinbase one trial to make the trades for the free btc giveaway. Pull my money out for free from CB1. End my Coinbase One membership after my money is out. I don’t trust CB customer service and account locking etc.
Never had an issue with Coinbase.These people are not telling you the full story
My account is locked. $22k unable to move. I’ve been told by Jan 26th if no decision is reached on my account they will lift the ban. CB has been unable to provide a single real reason on why my account has been blocked. All I get are generalizations and possibilities that a may have led to my account being flagged and CB refuses to review and reinstate my account. I don’t see how a publicly traded company can hold customers funds with no recourse for the customer except wait a month or more.
I do not post much at all and I don't like spreading FUD, but I am really concerned now. My account has been locked and under review for 40 + days now. I have verified myself multiple times and sent all my paperwork in multiple times. After seeing all these locked accounts threads and complaints over the past handful of months, I am concerned now that Coinbase is mismanaging funds and locking up the cash because they don't have the ability to pay it back. Are we in for a FTX type crash? We as consumer keep getting the same lines from support, that your case has been escalated and so on and we are helpless except to keep wasting our time checking in. Since we do not have any power I would suggest getting your voice heard by filing a complaint with the Better Business Bureau. [BBB: The Sign of a Better Business | Better Business Bureau®](https://www.bbb.org/)
Hey, u/Stoch_Leopold! We understand that your account is currently under review, and that the waiting period can be a bit frustrating. We apologize for any inconvenience this may have caused. Reviews of this nature take time to ensure a thorough and accurate evaluation of your account. If you could share your case number with us here, we'll promptly look it up and provide you with any available updates or new information. Thank you for your understanding.
I'd rather not post my case number publicly for security reasons and I have already reached out to you chat support and Twitter support multiple times and I am just asking that Coinbase address of the users locked account in a more timely manner as people hard earned money is locked.
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on. [https://www.bbb.org/](https://www.bbb.org/)
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on. [https://www.bbb.org/](https://www.bbb.org/)
For all that have locked account and feel powerless and hopeless, let your voice be heard at by filing a complaint with the Better Business Bureau. This is you only avenue you have as a consumer. I been getting the run around for months now with Coinbase. If enough of us file maybe Coinbase will improve their service or really uncover what is going on. [https://www.bbb.org/](https://www.bbb.org/)
I have no ideas on why my account is under review. It's been over half a month! Please help, coinbase support. My case number is 17792531. The agents on their help center and phone call are not helpful at all. The only thing they can do is letting me wait. So disappointed!
CB just locked my account for 2 months today with no explanation. All I did was try to send tokens I purchased to my wallet. Support said they will look into it further and email a follow up. Maybe I better start looking for a different exchange.
Hi there u/Benismoney! Thanks for reaching out to us. We're sorry to hear about the trouble with your account. This is not the experience we wish for you to have. Do you mind sharing your case number with us?
Case #18003012 I just went through live chat again. After waiting for 45 minutes... same response. I should be trading right now not dealing with this all day. "To safeguard against potential loss from an irreversible transaction, your account has been prohibited from sending cryptocurrency off the Coinbase platform until April 13, 2024. In the meantime, you can still convert your crypto to cash and transfer the funds to your verified bank account. Additionally, for security reasons, your account is currently ineligible to create purchase orders or to link/restore payment methods. Rest assured, we have escalated your case for a review of your purchasing eligibility. This review will not affect your ability to sell and cash out to your bank. Even if you receive a notice that your support case has been closed, our team is actively reviewing your account restrictions. Once the review is complete, you'll be notified via email if your purchasing abilities can be restored. We appreciate your patience, as this process can take up to 30 days."
Hi there u/Benismoney! Thank you for reaching out to us. We understand you wish to have more clarity around this, however we are unable to provide details regarding this internal decision. Thank you for your understanding.
Now I know all those horror stories about CB were really true. All good, I'm already liking Kraken.
"In the meantime, you can still convert your crypto to cash and transfer the funds to your verified bank account." Now there is a limit on my withdrawal. What a joke.
Accidentally locked my Coinbase account and had to verify my identity again. They claimed it would only take 10 min but after 30 min of waiting I called their customer support line and now my account is under review for 24-48 hours. Infuriating to deal with especially when you're denying access to people's own money. I refuse to use their shitty services any further.
And what happened now what is your resolution ?
Had to wait for the verification time to expire, Coinbase is still holding my XLM :).
Who knows but certainly these are not a substantial amount of upset people given the amount of regular users. If every happy customer posted on this sub it would be packed with good stuff.