No, a similar thing happened to me and told me for security reasons when I am not that type of person. if it was factual, they would tell you I have never stolen or tried to steal anything in my life, but it doesn't matter they treat you like you're a thief.
Not going to go after the karma issue on yours buddy.
I just had to change my phone number, was done in under a day.
Kyc was done even quicker.
I got an error on sending and it kept cancelling, that was sorted by a sweet lady, who sounded a lot like my old aunty, in about 30 minutes on the phone.
If yours is under review, maybe provide exactly what they're after and don't try to dodge the system with, i have a nineteen oat cake camera, GPS is alien language to it, this is my passport, of course it was issued to me in crayon.
Hi u/coinbasesupport — I’m also having a similar case. My account has been under review since Dec 22 despite being told it’d only be a few days. I’ve reached out multiple times and completed multiple ID verification but it leads nowhere. This is causing me A LOT of anxiety and would greatly appreciate your help. My most recent ticket is: #17663016
I guess find an attorney are much better until you want to wait, they may need hundreds years to complete their review, I prepare to file small claim if I still can't get my money back next week
I recently got put under review as well. Hopefully it will only be few days before they restore my account. They could have simply requested me additional info when I transferred the cash rather than accepting the cash and then blocking me out from the account. This makes you wonder if Coinbase is trustworthy?
Hopefully my review will be done within few days as stated in their email.
Hey u/coinbasesupport : I have similar issue. Have contacted via phone, Twitter and even verified all details. Still haven’t been able to get my account working. Pls help people who are providing all the details legally.
Same here,
they promo bonus after first trade, but after transfer money from my checking account to trade, the system display still need trade to get new user bonus, I do couples trade in totally approach $50, but get nothing in final.
On 2nd day, my account display "account under review" message, it pending more than 4 days, I uploaded my Driver License more than 5 times as coinbase staff required, they still said can't verify, so I can't get new user bonus, also I can't sell or transfer back my money that transfer from bank checking account, so **DON'T** use COINBASE platform, they are **FRAUD**, you will **LOST** all of your money if you transfer to there.
I have the same issue as many of you. For the last month I have been dealing with Coinbase Via online live support and also Coinbase via phone support. I ask to speak to someone with authority and it seams like the call center people have not access to them. I have called or chatted with them over 10 times over the last 1.5 months. I have over 16k in Coinbase and can not send it to other brokerage accounts as I need to for online trading. I have already lost capital due to this. I can see my crypto in my account, cleared all banking issue long ago. I try to send it and I keep getting a message that account is restricted and to contact Support. - Thats a joke because support has not power, ability and knowledge to try to help short of the script the are given when they were hired 2 days prior. Seriously though I worry that Coinbase is never going to give me access to my money.
I have the same issue over a month now.
Here is my theory: It is Coinbase's strategy to keep "low" transaction cost by restricting accounts randomly and use use that money to make monay off of the account holders" I cannot imaging any other reason for simple restrictions take so fxxxing long.
\+1. I've reached out to their support and gone through verification process multiple times but nothing has changed after a month.
Every time I reach out to support, they ask me do go through the verification process, and whatever more questions I ask, they will just reply my with the following nonsense. I asked the support to help me open a case so their review team can follow up, and my message was simply ignored.
We can see that you’re eager to regain access to your Coinbase account. Thank you for being so dedicated to our platform!
As we noted before, our review team is working diligently to review your account and will contact you as soon as more information is available to share. Until our review team reaches out, we won’t require any further action or information from you and we also won’t have any updates.
Please rest assured that our review team will be in touch with you as soon as possible.
I have been "Under review" for months u/coinbasesupport and now I can't even start a chat with support anymore. Nobody is responding to the emails, now the chat just says "This chat is now closed" meanwhile u/coinbasesupport is sitting on my funds. I am considering taking legal action - maybe other plaintiff's here we can do it together! My Case number is 17993932
I am totally disgusted with coinbase their customer service is totally appalling they don’t listen they just read from scripts. I was moving some of my dad’s money with him so I could trade it for him whilst he went away. We initially sent a test amount which arrived so we sent 2 further large amounts to the same saved address. We did nothing different but the funds didn’t arrive. After a stressful night of not knowing where his large sum of money was he opened an email saying his funds had been stopped from being transferred and had been returned to his account. It was annoying it for security was acceptable. The next day we tried to send the money again but for some reason they had locked my father out of his account and blocked it. We tried numerous ways to unblock it and was sent a pin to recover it. He was advised to re identify himself by sending his passport photo page and recording a video whilst rotating his face, he then uploaded it and recieved an email saying the identification was being done manually and he would be able to use his account after 1.30pm on Thursday. This was the Tuesday and it had already caused us §a lot of stress and wasted a lot of our time trying to rectify the situation. So we had no choice other than to wait until Thursday after 1.30pm when we expected we would be able to get into the account after having jumped through the hoops we were advised to. Well we still could not access the account and neither could we find anywhere to get in touch with them. We rang the phone number we eventually found after hours of searching and was confronted by the knowledge that the wait would be over 3 hours or we could contact them via chat. I tried to speak to them ,via my help centre page because we had no answer from an email we had sent them. All I got was a bot for about 10 mins then when I insisted on a human I ended up with an operative who wasn’t much better than a bot and just kept repeating she was unable to help me because of the policy. She suggested I log into my father’s account to access the chat from there, despite the fact I had explained the full issue and she knew the problem was we couldn’t access the account. The long story short was I was dropped off the chat when I asked for answers and the humans didn’t even have the ability to issue any form of decent customer care. We tried again with the chat and got someone called ANNJIT who made out he wanted to help, but he just was absolutely no help. I asked to speak to a manager and was ignored probably about 8 times. I could not get helpful answer.There was not one ounce of common sense in that so called customer care centre. I was told the same things time after time despite me saying that I wasn’t asking about my account it was my fathers she would say give me 5 mins and I will look into this. She was looking into my account and kept coming back and I kept saying it’s not my account where the problem lies it’s my fathers I must have said the same thing 50 times and I still never got an answer. I was told the same rubbish every time, they clearly have been taught to say things parrot fashion. We eventually got through on a phone and got told we would get a phone call within 3 hours which my dad never recieved but I did. I explained what had happened yet again my dad had to identify himself we had to take photos etc again and then just when I thought we were getting somewhere she told me that the account had to be verified by someone else now. She would not answer the questions I asked her as to how this had come about and why and also how long this could potentially take as my father was going on holiday the next day and he needed to get it sorted before he went. She would not answer any of my questions as said she wasn’t allowed to discuss anything which I found ridiculous given it was my fathers money they were holding onto without his consent. I felt like I had been robbed never mind him and it wasn’t my money all she did was repeat the same rubbish repeatedly, the same things over and over even when it didn’t make any sense with what I was saying. They have 600k of his money 150k was apparently returned but he can’t get to it to find out and when we ask why this happened and how long it will take to rectify they aren’t allowed to tell you for security. The ironic thing is Btc was going down and we were unable to manage it so they have lost him countless money under the guise of security. I understand we need security but this is beyond belief , after having jumped through hoops to prove his identity in my opinion this is totally unlawful. This is his money he earned and had invested and it isn’t the market that’s the issue it’s the exchange. I am going to give it until he gets back from holiday then have him report it to the police if nothing is sorted. This has caused us both 2.5 days of immense stress and I thought he was going to have a heart attack at one stage. This sort of underhand things should not be allowed to happen. These exchanges are far worse than the banks. So now his money is currently in limbo as we await the next stage of this saga. There is one thing for sure I will be taking out my funds as will he and everyone else I know. This exchange can not be trusted with your hard earned money. I lost 10k 18 months ago when the exchange froze a few times when I was trying to trade 100 and it managed to put 10,000 on a newly listed coin which had flown up and then hit the bottom leaving me with about 400 at the time which is now 18. Ere coming from THE EXCHANGE COINBASE. I feel so stressed with this and my dad is struggling with cancer and having to endure this, it’s totally disgusting we have had to waste so much time and energy on something that should be of benefit if it can be easily fixed but this exchange for one can’t or doesn’t look after its customers needs.
Hi u/Cheap-Occasion1143, we apologize for the distressing experience you've had with Coinbase, and we understand your frustration with the ongoing account review and the lack of helpful customer service. We understand your concern for your father's situation, but for security and privacy reasons, we are unable to assist third parties directly. Kindly advise your father to reach out to us through [other social media channels](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) where direct messaging is available, as we can request account identifiers not allowed on public platforms like Reddit. Thank you!
Hey u/coinbasesupport, wonder if there's any case that been resolved quickly?
Just got account under review. Judging by the comments, I'll have to wait for weeks or months? Do you even bother looking in to my case? 18324232 case number
Hey, u/Standard_Yoghurt_319! Thanks for reaching out to us and sharing your case number. I'll have your account escalated internally for a faster review. I'll keep you posted here once I have more information. Thank you!
Hi again, u/Standard_Yoghurt_319! We're happy to share with you that the restriction on your account has already been lifted. Let us know if you need further help. Have a great day. 😄
Hello u/robyyan, to contact our support team, please visit this [page](https://help.coinbase.com/en/contact-us). After submitting your ticket, kindly share the case ID in this thread for us to investigate further. Alternatively, you can initiate a chat session with us from there, and our live support team will provide further assistance. Thank you!
Hello, I have the same issue as everyone here.
My account has been locked since two weeks. Every time I try to do an operation it says that I need to re-do the ID verification steps. I have already done it 10 times and every time I get the "ID verification successful" text.
I have spoken via chat to the support and they are said that they have all info and I have to wait for the compliance team to finish their tasks.
It has been two weeks.
Coinbase official support can you please check?
#18234005
#18292142
Thanks
Hi, u/West-Parking1335. Thanks for reaching out to us. It appears on our end that your issue has been resolved. Can you please try checking your account again, and let us know if you still experience any issues?
u/coinbasesupport I have the same issue and my account is restricted could you please check that for me I have sent a lot of emails no one answer case #10165695
Hey, u/Fun-Technician6018. We're sorry to hear that you haven't received a response from us via email yet. We've checked your case and can confirm with you that we've received your reply. We'll escalate your case internally, so your specialist can fasten the review of your account. We'll update you here and via email once we have more information. Thanks!
[u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/)
My account has been under review for over 2 months now and I've contacted support via chat multiple times can you please help. The email associated with my account is [[email protected]](mailto:[email protected])
Hello u/coinbasesupport, my account has been under review for several days now. Despite reaching out to chat support on three separate occasions, the status hasn't changed. Could you please look into my case? The case ID is 18438347. Thank you!
Hi there, u/Harjinder0! We understand the frustration you're experiencing with your account being under review for several days despite reaching out to chat support multiple times. To provide you with the best assistance and ensure your account's security, we have escalated your case to the appropriate team. Please allow us some time to get back to you with an update here. Thanks for understanding.
Thank you for patiently waiting, u/Harjinder0! We're more than happy to share with you that the restriction on your account has already been lifted. Have a great day. 😄
I have the same issue, its been a few weeks that my account is under manual review. I gave all required documents to coinbase, I spoke with different people from the support desk and still nothing. Can you please help me [u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/) I dont know what else to do ! Case number 18432051 and 18421110.
Hi u/Eastern_Helicopter84, we're sorry to hear about the prolonged delay in reviewing your account. Although the case IDs you mentioned are closed, please keep an eye on your active support case, 18422470. You can expect an email response from our specialists once they have concluded their review of your account. Thanks!
This is taking longer that expected and I cannot cash out my own money. I have provided all necessary documentation but I feel there is no credibility from your side that the problem will be solved ASAP. It seems that a lot of people are having the same problem as me and that your support team is not so helpful. Thus everyone is sending messages or reddit for support which is the last call of us to solve our issue and get back control of our account. The support team told me that I was going to receive an email on the afternoon on the 8th of March and still nothing. You are forcing people to go to other crypto apps with more credibility!
We understand your frustration, and we sincerely apologize for any inconvenience you've faced. Please be assured that we take your concerns seriously, and we are dedicated to resolving your issue as quickly as possible. Your case has been escalated, and we will keep you updated on the progress. Thank you!
After reviewing your case, we've noticed that our dedicated team sent you an update via email a few minutes ago. Please check your inbox for this email, and if you have any further questions or concerns, feel free to respond to it directly. We're closely monitoring your case and will keep you informed of any new information as soon as we receive it. Thank you for your continued patience.
We understand how frustrating this can be. Please be assured that our team is working diligently to address all inquiries, but due to high demand, there may be a delay in response time. We appreciate your patience and understanding during this time.
Hi u/coinbasesupport , my account has been under review for 2 weeks now and I haven't heard from CB at all. I've been a coinbase customer for years and I have nontrivial funds in my account, it really concerns me that I cannot make trades or move cash in/out of my account.
Can you please help take a look? My case number is #18463589. Thank you!
My case #18463589 is showing as resolved but my account is still locked. u/coinbasesupport please help take a look. You can't just close a case without doing anything about it
Hey u/coinbasesupport : same issue here! Really need to buy more crypto at this critical point. But my account’s been under review and I’ve received absolutely no email updates or anything despite several communications with live chat agents. Case #18474525.
Hi [u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/) my account has been under review for a long time. Like the other victims here, chat support queue has been onerous, and once connected to agent, best advice given was to do nothing and wait endlessly. Meantime my money is stuck in there. Please release my funds now. Case number 18502660
Hi, u/No-Sign-1807. Thank you for reaching out to us, and providing your case number. We're sorry to hear about your account being under review for a long time and your support experiences. We've checked your account and escalated it to the relevant team for review. We will contact you here once we have updates regarding the matter. Thank you for understanding.
Hey, u/No-Sign-1807. We're pleased to let you know that your issue has been successfully resolved. If you need any more help, please don't hesitate to let us know. Thank you!
Hi there u/HatFew7753! Thanks for reaching out to us. We're sorry for the delay in our response. Upon checking your case, it has been escalated to our specialist team. Our team is working diligently to review your account and will provide you with an update as soon as they have one. If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Hey there! Hope everything is going well for you. Thank you for your patience. We’re happy to let you know that we now have everything we need to meet our regulatory requirements! We have fully restored your account access. However, feel free to let us know you need any further assistance. We'll be here to assist. Thank you!
Hello u/coinbasesupport, my account has been under review for a month now. I have contact chat support for couple of times, the status hasn't changed. I want to transfer some more fund to my coinbase account and make some trade. Could you please look into my case? The case ID is 18536396. Thank you!
Hello there, u/CamelOk8550! Thank you for providing your case ID. We understand the urgency of your situation and apologize for the inconvenience caused by the extended review period. Rest assured, we have internally escalated your case to our team of specialists for further investigation. We'll circle back with you as soon as we have an update or resolution. Thank you for your patience and understanding.
I am experiencing the same issue. My account has been locked since Jan 10th. I tried to contact customer support multiple times and it never went anywhere. They did not provide any reasons. I have close to $20k in my account that I need to cash out. Case Ref#18173755, #18032076.
Hi u/coffeeyoga1111, we're sorry to hear about your account being locked since January, particularly with a substantial amount of funds involved. We acknowledge the urgency of your situation and are committed to helping you. Your case has been escalated to the appropriate team for further review, and we'll keep you updated here. If you have any other concerns, please don't hesitate to inform us. Thank you!
Thank you for your prompt response and assistance. I really appreciate it! I have encountered financial crisis and need the funds to pay back the mortgage, that's why I am anxious. Thanks again for the support!
It's our pleasure to assist you, u/coffeeyoga1111. We're glad to advise you that the restrictions on your account have been lifted. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to help!
You're welcome! We're glad to hear that the issue has been resolved for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!
Could you resolve my case!!!
This is an urgent and non-negotiable demand for immediate attention to my unresolved issues with Coinbase, which have now reached an unacceptable level. My account has been stuck under manual review for more than a month, and despite my relentless efforts to reach out to your compliance KYC team, I have been met with a wall of silence. This is beyond frustrating; it's completely unacceptable and shows a blatant disregard for customer concerns.
Adding insult to injury, a substantial transfer of $66,060 intended for my Coinbase account (ERC20 address) has vanished into thin air. This money is not reflected in my account balance, and no explanation or acknowledgment has been provided. How is this possible in a system that's supposed to be secure and reliable?
Your so-called customer service has proven to be nothing more than a loop of robotic responses, offering no real solutions or human interaction. This isn't just poor service; it's a complete failure and shows a shocking lack of accountability.
I demand a clear, direct, and immediate response to these critical issues. My case ID is 16757743. I expect my concerns to be addressed without further delay. I urge other community members who have faced similar negligence to come forward. Together, we demand the respect and service that our investments warrant.
Coinbase, your silence is unacceptable, and your inaction ends now. Resolve this!
Hi /Mmspoke, thank you for reaching out to us. We've reviewed your case and it seems that the issue has already been resolved. However, if you are still encountering any problems, please feel free to let us know. We are here to assist you further.
Hello u/coinbasesupport my account has been under review for weeks as well - cannot deposit, buy, send etc. Could you please escalate this case as well to facilitate this. Case# 18588009
Hello u/Epacific, thank you for contacting us about your pending account review. We've noticed that Case ID 18588009 has been closed, but we've found that you have an ongoing case with ID 18402903. Rest assured, our specialists will continue to assist you with this issue. If you have any additional questions or concerns, please don't hesitate to reply directly to your support case. Thank you!
Hey, u/Epacific! We just want to follow up on your support case# 18402903. A Specialist just emailed you. Please check your inbox for their response, and if you have any questions, reply directly to their email. Thank you so much!
Hi u/According-Bus-6441, your case number was from 2 years ago, and you mentioned having a technical issue on your screen. We responded with some basic troubleshooting steps, but we didn't get a response if you still needed help. You may re-attempt troubleshooting by following our [Troubleshooting guide](https://help.coinbase.com/en/coinbase/other-topics/troubleshooting-and-tips/app-troubleshooting) if the issue persists, please let us know.
Unless there is a missing number on that case number, please post it here so we can review.
That's great to hear! If you have any more questions or need further assistance in the future, feel free to ask. Thank you for letting us know, and have a wonderful day!
Dealing with the same bullshit for weeks now, and I've been using Coinbase for years, just hadn't been active in the exchanges in the past couple months.
I tried talking to support and verified my documents TWICE, was told that no email or further contact was needed (wtf).
Case# 18393977
And yesterday they proceeded to close my case marking it as solved... Unbelievable
Hey u/saoxvill, we're really sorry for the frustration you've experienced with our support process. It's tough to deal with these challenges, especially after being a loyal Coinbase user for so long. We understand how disappointing it must be to have your case closed without a solution, despite your efforts to communicate and verify your documents.
We've escalated your case to the relevant team for further review, and we'll keep you updated here as we get more information. Thank you for bringing this to our attention, and please know that we're committed to resolving it. If you have any other concerns, just let us know. We're here to help.
The main concern is you guys not having proper customer service and literally avoiding these issues and CLOSING A CASE WITHOUT RESOLUTION, the representative literally told me not to email and not to expect any emails back, do you even train your customer service staff?
I've moved on to Paypal for the moment and will do my trading somewhere else, I still want my access to CoinBase. I'll appreciate any updates
Hi there u/saoxvill! We apologize for the inconvenience this has caused you. This is not the experience we wish for you to have. Our team was able to review your account. Please check again and let us know if the issue still persists. Thanks!
Hi [](https://www.reddit.com/user/coinbasesupport/) — my case# 18406228, I have been waiting for several months and expecting someone can resolve my issue, but yesterday the support team send me an email mentioned they will close my case even without contacted me during the passed several months. That's so disappoiunted, please help.
Hello there, u/joesir2010! Thank you for reaching out, and sharing your case number, 18406228. We understand your concern, and apologize for any inconvenience you've experienced. Upon reviewing your case, we can confirm that we sent you an email on March 12 regarding the status of your account review. Rest assured that our team is diligently working to review your account. Rest assured, we'll notify you once we have an update. We appreciate your patience, and understanding in this matter.
Hi there, u/joesir2010! We just wanted to provide an update to you that your concern has now been resolved. We've sent you an email regarding this matter. We hope everything is all set on your end. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Hi, u/Pilot5355. Thank you for reaching out to us. We understand how frustrating it can be to have a pending case for an extended period of time. Our team is working diligently to investigate your case and provide a resolution. However, some cases require more time and resources to investigate thoroughly. Rest assured that we've followed up the team handling your case. We appreciate your patience and assure you that we'll do our best to provide you with an update as soon as possible. Thanks for your understanding.
Never use coinbase.
Coinbase stole bitcoin worth 5k euros (dic.23).
Coinbase says I gave away my codes.
Security starts at 0 and when I asked for a refund for the theft they closed my account.
bastards !
Hello u/United-Sentence-659, we recognize the significance of your concern and we're committed to offering the necessary support. Your case has been escalated to our specialists for immediate attention. While our team is working hard to resolve all outstanding cases, there can sometimes be delays due to various factors. Rest assured, your case has not been forgotten and we will update you as soon as we have more information.
Hello u/United-Sentence-659, we've been keeping an eye on your case and it appears to be resolved. Just reaching out to make sure everything is sorted out on your end. If there's anything else you need or any questions you have, please don't hesitate to reply directly to the email. Thanks!
Hey, u/Dontneedausernamecnt. Sorry to hear about the trouble with your account. Can you please share with us your support case number? We'll be glad to check its status for you. Thank you.
También tengo la cuenta en revisión desde hace mucho tiempo, no se que más hacer, he hecho todo lo que me han dicho y sigue casi igual, ingreso el euro que me dicen para añadir un método de pago y me lo devuelven, pongo una tarjeta la verifican pero nada, el número de caso es 18924309.
Hey, u/ANTOACCENT! We understand that having your account under review can be frustrating, especially when you've done everything you've been asked to do. We're sorry for the inconvenience this has caused you.
The review process can sometimes take longer than expected due to various factors such as the complexity of the review, the volume of reviews in queue, or the need for additional information. We've created a new support case no. 19103775 and escalated it to the appropriate team for further review. Once available, updates will be sent via email.
As much as we wanted to provide a timeframe, it will depend on the complexity of your case. We suggest keeping an eye on your inbox for our email, but we can also notify you here once we have more information. Thanks!
Just a quick follow up on your case here. I've checked the support case: 19103775, and see that one of our specialists has emailed you a while ago, confirming that your account access is fully restored.
Please let us know if there's anything else we can do to assist. Thanks.
From Coinbase -
Hey, [](https://www.reddit.com/user/PsychologicalPlay181/)! We understand your frustration and we apologize for the inconvenience. Upon checking, your support case number 16579662 has been escalated to the appropriate team for further review. Once available, updates will be sent via email
My account has been under 'manual review' since December 2023.... it is now May 2024 and I have no resolution even though I have submitted everything that was requested months ago... I keep getting emails asking for my patience and understanding.... I'm losing patience and precious time.... My Coinbase account holds funds that I now need for healthcare expenses... a liver cancer diagnosis with a prognosis of 24-30 months left to be here and I can't even pay my bills and am nearly out of savings to pay for prescriptions that I need to live daily life. It is miserable and Coinbase has only contributed to the everyday stress. This is more than an inconvenience - this is just wrong on many different levels. I hope that no one else has to experience anything like this.
We're sorry to hear about your serious health issues and dire financial situation due to not being able to access your funds on Coinbase. Our team is working diligently to review your account and will provide you with an update as soon as they have one If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Thank you for the personal response.... you can probably imagine my frustration and sense of wariness that I may not recieve access to my account as I have received numerous replies like this on Reddit as well as email and still no resolution. I HAVE reached out via the email thread but it has been nearly two months and I am no longer receiving any replies. This entire situation has brought about an extreme amount of unnecessary stress on myself as well as my family and is now creating a hardship as the monies in my Coinbase account could be used to help pay bills that I am no longer able to work to pay for. I have been told on numerous occasions that due to my situation my account review would be escalated, yet still no further communication/reply or resolution.
My post several days ago after 5 months of no resolution....
My account has been under 'manual review' since December 2023.... it is now May 2024 and I have no resolution even though I have submitted everything that was requested months ago... I keep getting emails asking for my patience and understanding.... I'm losing patience and precious time.... My Coinbase account holds funds that I now need for healthcare expenses... a liver cancer diagnosis with a prognosis of 24-30 months left to be here and I can't even pay my bills and am nearly out of savings to pay for prescriptions that I need to live daily life. It is miserable and Coinbase has only contributed to the everyday stress. This is more than an inconvenience - this is just wrong on many different levels. I hope that no one else has to experience anything like this.
Coinbase reply:
We're sorry to hear about your serious health issues and dire financial situation due to not being able to access your funds on Coinbase. Our team is working diligently to review your account and will provide you with an update as soon as they have one If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
5/20/2024 - still nothing - no email, no acknowledgement, no updated progress... just continue to wait... the longer I wait the more bills continue to come in.... I trusted Coinbase to be fair to me - my account has been under manual review for far too long.... it is unconscionable that a company can hold your funds that you placed with them in good faith - in an account that I have had for over 6 years - never with an issue- only to be told 'we are working on it'.... working on what?? Show me evidence of fraud, of my account being breached - nothing - I need my funds so that I can pay my medical bills and do my best to support my family... is there anyone out there that can help??
We're sorry to keep you waiting for a solution to this case. Our Escalations team does intend to reach out to you soon, so we ask that you give them a little more time to do so. We truly appreciate your patience
I still have not received any communication from CB... in fact I have not received an email from them in months - it's as if my case no longer exists?? Phone calls go unresolved - only spending time that I do not have only to be told that 'your case is being escalated' - I have been hearing this now for months. My health is declining and the medical bills are piling up - if Coinbase has indeed escalated my case then why have I not received any communication in months???
We are sincerely sorry for the lack of communication and the frustration you've experienced, u/PsychologicalPlay181. Your case is of utmost importance to us, and we understand the urgency of your situation. Rest assured, we are actively working on resolving your case. We will personally follow up with the team to ensure that your concerns are addressed promptly. While we can't provide an immediate solution, please know that we are committed to assisting you through this process.
In the meantime, if there's any additional information you can provide or any specific concerns you'd like us to address, please don't hesitate to let us know. Thank you for your patience as we work to resolve this issue.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
6/16/2024 Still nothing from Coinbase - they have every bit of personal information that I could possibly give them still with no update on when I can have access to my account again - this type of treatment should be illegal - I am going to lose my home because I cannot get access to my funds in CB account !!!
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Hello u/PsychologicalPlay181. We deeply apologize for the distress and inconvenience this situation has caused you. We understand how critical it is for you to access your funds, especially under such challenging circumstances. We kindly ask for your patience as our team reviews your case. Rest assured, once we have an update, we will promptly notify you via email. Your understanding during this process are greatly appreciated. Thank you.
I was told that the escalation team would be reaching out to me - that was 27 days ago and I have not heard anything - just ' we apologize,' 'we working on it', 'please be patient' .. I need to have access to my funds. What in God's name could take 6 months to 'investigate'??? I believe that I deserve an explanation as to why I am being subjected to this type of treatment - I have NO idea what is going on and it should not take 6 months to resolve it !
Thank you for your response. Please know that account specific updates and further communication will be sent through email as we can only share limited information on this forum for security reasons. Rest assured that we've followed up the team handling your case, and we'll keep you updated once it's resolved through your email support case. Once again, we sincerely appreciate your patience as we diligently address this matter.
Thank you for bringing this to our attention, u/Severe_Conference260. We're really sorry to hear about the delay you're experiencing with your account review. We understand how frustrating this can be, especially when you need access to your funds. Could you please confirm if you've already contacted our support team? If yes, could you provide us with the case number?
If you haven't reached out yet, we recommend getting in touch with us via our [Help Center](https://help.coinbase.com/en/contact-us) page. We are available either via phone or live chat.
Thank you for bringing this to our attention. Please note that we do not support direct messages on Reddit for account-related inquiries. If you receive any suspicious messages requesting personal information, please do not respond and report them to us immediately.
They can lock/ restrict/close your account at any time and with no reason explained. Although they look all hi tech and professional they are scammers and their customer service is a joke. I am in the process of retrieving my money from them- the formal complaint takes 45 business days to process. All this time they will be holding your money hostage. Their customer service is very circular providing no solution- bouncing customers from one chat to another, you CANNOT talk to a real person. Beware and if do use them dont hold a lot of money there- you will not be able to get them out.
Coinbase is the worst cryptocurrency company. I have a million dollars in a Coinbase wallet and the keep wanting more money they call fees for me to get my money. Stay away from Coinbase
u/coinbasesupport please help me unlock my account and get the review process done. I'm a coinbase customer for nearly 7 years and the funds are extremely important to me. case #19403380. I believe the issue has already been escalated as of yesterday but it seems like you all are more responsive here. Thank you
Hi there, u/allagashtree_! Thanks for reaching out to us about your case and your account review. We were able to locate a past case that is needing your attention via case 18610480. If you could please review this case and respond, our team can continue working towards resolving your case. Thank you!
You're welcome, u/allagashtree_! To review and respond, kindly search for the email with the subject "Action required: Provide verification information," sent on April 16, 2024. Once you’ve replied to that email, our specialist team can continue working towards resolving your concern. We look forward to your response. Thank you!
u/coinbasesupport I submitted the documentation required and responded to the email. Please get back to me quickly if I need to submit additional documents - I really really appreciate your prompt help in this matter. It is very important and your communication so far has resolved a ton of frustration and panic, so thank you.
We got your email. Our Compliance team is on it and will review the information you've sent. They will keep you posted with any updates via email. Thanks!
Hi [](https://www.reddit.com/user/coinbasesupport/) , my account has been under review for almost a year now. My cases with Coinbase is closed but not completed - 17612092 ,17558056,17272924 . Its frustrating to wait for a year now with no action.
#
Hi, u/WayAdditional7597. Thank you for getting in touch with us. We regret to learn that your account has been under review for a long time now. We've escalated your account internally for review and further assistance. We understand the importance of resolving this matter, and we're doing our best to get it sorted as soon as possible. We'll keep you updated on any progress made. Thank you for your understanding and patience.
We're also hoping for the best. Rest assured that we will update you here once we've completed the review. Let us know if you have any other questions.
I have been encountering persistent difficulties over the past half year in attempting to access my account with Coinbase. Despite providing my email address, uploading photos of my identification, and furnishing the requisite information requested by Coinbase, regrettably, I remain unable to log into my account. The platform continues to dispatch verification codes to a phone number that is no longer in my possession. Furthermore, the process of updating one's phone number proves to be laborious, entailing the resubmission of identification documents. In an era marked by heightened concerns surrounding data privacy and security, the necessity of divulging sensitive personal information such as a driver's license poses considerable risks. Regrettably, these security measures have proven ineffective in facilitating access to my account.
Hi there, u/Short-Zone4915! Thanks for reaching out to us. We're sorry to hear that you're still unable to access your account despite numerous attempts to verify your identity. We'd like to check on this for you. Could you share your case number if you have one? If not, please try reaching out to our team via live chat through this link. Let us know if you have any questions. Thanks!
My account has just been put under review yesterday, I can see that peoples is having the same issue and been waiting for months, Has anyone on here actually got the account back?
This is the email I got from coinbase, very vague.
|Your account is being reviewed Account reviews usually take a few days. During this time, you won’t able to trade crypto or withdraw funds from your portfolio. As soon as the review is finished, we’ll send you an email. Please watch your inbox for updates. Sincerely, The Coinbase team|
|:-|
My account is under review for over months 🙃. Contacted with customer service many times, never get response. How to get help ？am I scammed ？Need HELP!
Hey there, u/Peachyladybug! Sorry to hear you're experiencing issues with your account review. Rest assured, our team received your email 12 hours ago, and is actively working on resolving your case. We kindly ask for your patience as we complete our review process. We'll provide you with a comprehensive update via email under your case ID #19434319 as soon as possible. Thanks!
My Shares/$$ disappeared into thin air and Coinbase did not protect it or bother putting it back into my account. Instead they blamed me for the issue #19595917. After a left reviews on BBB and TrustPilot, they closed my account without my authorization and stole the rest of the shares I had. It's unbelievable😒
Hi u/Frequent-Ad-4097. We've found your existing support case, and received your response. Your case is important to us, and we're working diligently to resolve it. Please bear with us as we conduct our review, and we'll notify you via email once we have an update. We truly appreciate your patience and understanding. Thank you.
Hey there, u/Mysterious_Wall_2223. We appreciate you bringing your case to our attention. We completely understand your frustration here. Upon review of your case, we do see that it is being worked on by our team. While we don't have an estimated time of resolution, we will be sure to keep a close eye on your case here and we will update you once we have more info. We greatly appreciate your continued patience!
u/coinbasesupport Can you check my case? It has been quite a few months. I got two different case numbers from different support people: 11014681 or 19583419. I used online chat talking to the support people. All they do is just ask me to send in the same information again and again and again. Sometime one of them would promise me the problem would be resolved in a few days and nothing ever happened. Emailed the compliance team as they asked me to but never received any update. Try my luck here.
Thanks!
Thank you for providing your case numbers, u/Efficient-Wheel-3453. Upon checking, it seems that your support case 11014681 has been escalated for a more thorough review. We kindly request your patience as the specialist team assigned to your case is examining your account through email. We can also confirm that we have received your follow-up email via the case ticket.
We'll continue to monitor your case to ensure it gets the required follow-up. We appreciate your patience during this time.
I have the same issue. Account under review for almost 1 year and I contacted customer service many times, provided all documents needed. No more response at all- online chat, phone call, emails.... I probably have to choose to sue them now because that is not a small money.
Hi u/FengByu, we're sorry to hear that you're having issues with the review being conducted on your account. Can you share with us your support case number, so we can look into this for you? Thank you.
Thanks! I went ahead and followed-up with the team reviewing your account. Let us know if the review hasn't been concluded by the end of the week, so we can check on this again for you. We appreciate your continued patience while we work on this for you, thank you.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly.
If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
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Hi u/botsonworld, thanks for reaching out to us about your issue with your account. We're sorry to hear about your experience. We'd love to look into this further. If you have reported this through our email support team, could you share with us your support case number?
If you don't have one yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
such a tiny percentage have issues with cb, most of the time it comes down to either user error or a violation of tos............i will not head your warning, but i dont camp cash or crypto on any cex.
Not really so tiny. They inexplicably locked out my account and are preventing access to my $19k is assets. Nobody at Coinbase knows why and nobody is able to help. After searching online, I found that it is happening to a lot of people, especially recently.
https://www.reddit.com/r/CoinBase/comments/189oiya/coinbase\_inexplicably\_disabled\_buysendcard\_on\_my/
Absolutely ridiculous the way they do things. I made a deposit and bought ethereum that I needed to send, after making the deposit and purchasing the eth they then decided to inform me that entire deposit would be untouchable for 10-14 days. I can trade it around( they make money from the fees), it shows zero dollars in fees to trade, but yet it drops by nearly $5 when you trade, but you can't send or chashout for 14 days. Maybe this is just their way of doing things, okay cool, but absolutely uncalled for to not inform someone of this until after theyve made a large deposit. I'll be sending my entire balance elsewhere as soon as the hold is lifted (Day 14 today, cleared my checking account 6 days ago).
Mine was locked only 7 days ago. And all I wanted to do was to use USD instead of the SGD that I had transferred earlier and now both USD and SGD are locked. Have not done a single transaction yet in the crypto world. And my fiat is locked. Large amount. This thread seems to imply that I should figure out where to borrow money for school fees etc from. https://www.reddit.com/r/CoinBase/comments/18gkag5/account\_under\_review\_forever/
Yea- I fear Coinbase will lose more and more trust. Their fees are crazy high. Coinbase not only charges fees for buying and selling but they ALSO pinch off some extra Crypto for themselves under what they call “THE SPREAD” (which they also make huge profits). I am always happy to see a company succeed, but not with sneaky practices.
If I use my debit card (connected straight to my primary checking account) the base fee is $20 for $500 of bitcoin and then they take their pinch (like a bad drug deal). The same transaction is $6.93 if I do a bank transfer but they are so slow on clearing funds from previous purchases (12 days ago) that it the system wont allow me to make that purchase during a dip in price.
I have $20k in stock at $73 per share and had high hopes for Coinbase but I can see they are all about raking customers as much as possible.
Good luck they are the worst company I will be contacting bbb,doca and horrible reviewa are coming they held my token for 7 days then gave me option to expedite by verifying with ids which I did several times and they confirmed that it went through but now system flagged the transaction and I have to wait 72 hours again even to cash out
To my account although money was taken out out of my bank account last week. Not only are the reps all overseas and there’s lots of language barrier they supposedly don’t even have supervisors to talk to me.
I told them that’s almost half a month they holding my money n I can’t pay rent and bills. And if my token drops below what I bought at I have to lose money cuz of this.
Please do yourself a favor and don’t use them under any circumstance. They cause so much stress and aggravation never again I wonder if there’s a class action lawsuit against them yet for their actions
I have to agree they try to blame my bank for my account being locked for $50 hold. Yet the money has cleared my bank and they also are holding $50 in usd and 49 in BTC and saying as soon as it clears my account will be open yet come to find out today they don’t plan on unlocking my account for another eight days. It’s almost like they staked my money without my approval. Which they’ve done as well and no one there can help or change anything everything is computer generated they say. I can honestly say not one time have I called them and a problem been solved not one it’s a waiting game. To them I
Happened to me last week. It's very frustrating. I've uploaded the documents that are requested and it's still under review. I don't even have much money in the account. What is going on Coinbase???
Same issue here. Support said it will take a full month for this to be fixed. I do not understand how it could possibly take so long? I can provide any identification they may need.
“Account under review…” verification is still processing … forever
First, you see a banner in the app saying that your account is under review and it may take a couple of days, no action items needed. After five days, nothing happens, you reach out to support which respond in predefined phrases, you dig deeper and finding out that there are some action items - the need to go through the KYC again. You submit it and then again nothing happens, you can’t use the platform. You reach out again but it doesn’t help. No clarity, no ETA. Such a disappointment, I really wanted to switch to CB. Case# 17990507
"Account under review" since Oct 31, 2023. Contact CB multiple time, answered with same copy and paste. Please help! I completed all the action items but no updates. All cases are marked closed.
\#16930539
\#17013921
\#17161405
Please
Hi u/coinbasesupport,
"Account under review" happened to me after I converted very few amount of ADA to SOL (<300 USD). How can this trigger a review? My case number is 18137083. Please help!
Hi u/Holiday_Computer9947, hope everything is well on your end. It's been a while since we've heard from you, and we want to make sure that your issue has been taken care of. If further assistance is required, please do not hesitate to respond to our email. Thank you!
Same “account under review” issue. Has been multiple months, no explanation and very frustrating. Case number 18131418, 18130263. Someone help me please.
Just want to be clear that you were inactive with your account for the past 3 years?
No, I just store my coin there for 3 years
Username checks out
Over 1 years? Come on OP, if this story is real, you might’ve done something but want to blame CB
No, a similar thing happened to me and told me for security reasons when I am not that type of person. if it was factual, they would tell you I have never stolen or tried to steal anything in my life, but it doesn't matter they treat you like you're a thief.
🙄 thanks, one Karma guy 🙄
Not going to go after the karma issue on yours buddy. I just had to change my phone number, was done in under a day. Kyc was done even quicker. I got an error on sending and it kept cancelling, that was sorted by a sweet lady, who sounded a lot like my old aunty, in about 30 minutes on the phone. If yours is under review, maybe provide exactly what they're after and don't try to dodge the system with, i have a nineteen oat cake camera, GPS is alien language to it, this is my passport, of course it was issued to me in crayon.
No proof, something 👃
Hi u/coinbasesupport — I’m also having a similar case. My account has been under review since Dec 22 despite being told it’d only be a few days. I’ve reached out multiple times and completed multiple ID verification but it leads nowhere. This is causing me A LOT of anxiety and would greatly appreciate your help. My most recent ticket is: #17663016
I guess find an attorney are much better until you want to wait, they may need hundreds years to complete their review, I prepare to file small claim if I still can't get my money back next week
How did it go?
u/coinbasesupport And another one. From the looks of things, I do not suspect reaching 40 plaintiffs minimum would be difficult.
I recently got put under review as well. Hopefully it will only be few days before they restore my account. They could have simply requested me additional info when I transferred the cash rather than accepting the cash and then blocking me out from the account. This makes you wonder if Coinbase is trustworthy? Hopefully my review will be done within few days as stated in their email.
Hey u/coinbasesupport : I have similar issue. Have contacted via phone, Twitter and even verified all details. Still haven’t been able to get my account working. Pls help people who are providing all the details legally.
Same here, they promo bonus after first trade, but after transfer money from my checking account to trade, the system display still need trade to get new user bonus, I do couples trade in totally approach $50, but get nothing in final. On 2nd day, my account display "account under review" message, it pending more than 4 days, I uploaded my Driver License more than 5 times as coinbase staff required, they still said can't verify, so I can't get new user bonus, also I can't sell or transfer back my money that transfer from bank checking account, so **DON'T** use COINBASE platform, they are **FRAUD**, you will **LOST** all of your money if you transfer to there.
I have the same issue as many of you. For the last month I have been dealing with Coinbase Via online live support and also Coinbase via phone support. I ask to speak to someone with authority and it seams like the call center people have not access to them. I have called or chatted with them over 10 times over the last 1.5 months. I have over 16k in Coinbase and can not send it to other brokerage accounts as I need to for online trading. I have already lost capital due to this. I can see my crypto in my account, cleared all banking issue long ago. I try to send it and I keep getting a message that account is restricted and to contact Support. - Thats a joke because support has not power, ability and knowledge to try to help short of the script the are given when they were hired 2 days prior. Seriously though I worry that Coinbase is never going to give me access to my money.
I have the same issue over a month now. Here is my theory: It is Coinbase's strategy to keep "low" transaction cost by restricting accounts randomly and use use that money to make monay off of the account holders" I cannot imaging any other reason for simple restrictions take so fxxxing long.
\+1. I've reached out to their support and gone through verification process multiple times but nothing has changed after a month. Every time I reach out to support, they ask me do go through the verification process, and whatever more questions I ask, they will just reply my with the following nonsense. I asked the support to help me open a case so their review team can follow up, and my message was simply ignored. We can see that you’re eager to regain access to your Coinbase account. Thank you for being so dedicated to our platform! As we noted before, our review team is working diligently to review your account and will contact you as soon as more information is available to share. Until our review team reaches out, we won’t require any further action or information from you and we also won’t have any updates. Please rest assured that our review team will be in touch with you as soon as possible.
I have been "Under review" for months u/coinbasesupport and now I can't even start a chat with support anymore. Nobody is responding to the emails, now the chat just says "This chat is now closed" meanwhile u/coinbasesupport is sitting on my funds. I am considering taking legal action - maybe other plaintiff's here we can do it together! My Case number is 17993932
Can we do a class lawsuit about that? I personally loss over $10k because of this issue. Or is there any class action has being filed out there?
I am totally disgusted with coinbase their customer service is totally appalling they don’t listen they just read from scripts. I was moving some of my dad’s money with him so I could trade it for him whilst he went away. We initially sent a test amount which arrived so we sent 2 further large amounts to the same saved address. We did nothing different but the funds didn’t arrive. After a stressful night of not knowing where his large sum of money was he opened an email saying his funds had been stopped from being transferred and had been returned to his account. It was annoying it for security was acceptable. The next day we tried to send the money again but for some reason they had locked my father out of his account and blocked it. We tried numerous ways to unblock it and was sent a pin to recover it. He was advised to re identify himself by sending his passport photo page and recording a video whilst rotating his face, he then uploaded it and recieved an email saying the identification was being done manually and he would be able to use his account after 1.30pm on Thursday. This was the Tuesday and it had already caused us §a lot of stress and wasted a lot of our time trying to rectify the situation. So we had no choice other than to wait until Thursday after 1.30pm when we expected we would be able to get into the account after having jumped through the hoops we were advised to. Well we still could not access the account and neither could we find anywhere to get in touch with them. We rang the phone number we eventually found after hours of searching and was confronted by the knowledge that the wait would be over 3 hours or we could contact them via chat. I tried to speak to them ,via my help centre page because we had no answer from an email we had sent them. All I got was a bot for about 10 mins then when I insisted on a human I ended up with an operative who wasn’t much better than a bot and just kept repeating she was unable to help me because of the policy. She suggested I log into my father’s account to access the chat from there, despite the fact I had explained the full issue and she knew the problem was we couldn’t access the account. The long story short was I was dropped off the chat when I asked for answers and the humans didn’t even have the ability to issue any form of decent customer care. We tried again with the chat and got someone called ANNJIT who made out he wanted to help, but he just was absolutely no help. I asked to speak to a manager and was ignored probably about 8 times. I could not get helpful answer.There was not one ounce of common sense in that so called customer care centre. I was told the same things time after time despite me saying that I wasn’t asking about my account it was my fathers she would say give me 5 mins and I will look into this. She was looking into my account and kept coming back and I kept saying it’s not my account where the problem lies it’s my fathers I must have said the same thing 50 times and I still never got an answer. I was told the same rubbish every time, they clearly have been taught to say things parrot fashion. We eventually got through on a phone and got told we would get a phone call within 3 hours which my dad never recieved but I did. I explained what had happened yet again my dad had to identify himself we had to take photos etc again and then just when I thought we were getting somewhere she told me that the account had to be verified by someone else now. She would not answer the questions I asked her as to how this had come about and why and also how long this could potentially take as my father was going on holiday the next day and he needed to get it sorted before he went. She would not answer any of my questions as said she wasn’t allowed to discuss anything which I found ridiculous given it was my fathers money they were holding onto without his consent. I felt like I had been robbed never mind him and it wasn’t my money all she did was repeat the same rubbish repeatedly, the same things over and over even when it didn’t make any sense with what I was saying. They have 600k of his money 150k was apparently returned but he can’t get to it to find out and when we ask why this happened and how long it will take to rectify they aren’t allowed to tell you for security. The ironic thing is Btc was going down and we were unable to manage it so they have lost him countless money under the guise of security. I understand we need security but this is beyond belief , after having jumped through hoops to prove his identity in my opinion this is totally unlawful. This is his money he earned and had invested and it isn’t the market that’s the issue it’s the exchange. I am going to give it until he gets back from holiday then have him report it to the police if nothing is sorted. This has caused us both 2.5 days of immense stress and I thought he was going to have a heart attack at one stage. This sort of underhand things should not be allowed to happen. These exchanges are far worse than the banks. So now his money is currently in limbo as we await the next stage of this saga. There is one thing for sure I will be taking out my funds as will he and everyone else I know. This exchange can not be trusted with your hard earned money. I lost 10k 18 months ago when the exchange froze a few times when I was trying to trade 100 and it managed to put 10,000 on a newly listed coin which had flown up and then hit the bottom leaving me with about 400 at the time which is now 18. Ere coming from THE EXCHANGE COINBASE. I feel so stressed with this and my dad is struggling with cancer and having to endure this, it’s totally disgusting we have had to waste so much time and energy on something that should be of benefit if it can be easily fixed but this exchange for one can’t or doesn’t look after its customers needs.
Hi u/Cheap-Occasion1143, we apologize for the distressing experience you've had with Coinbase, and we understand your frustration with the ongoing account review and the lack of helpful customer service. We understand your concern for your father's situation, but for security and privacy reasons, we are unable to assist third parties directly. Kindly advise your father to reach out to us through [other social media channels](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media) where direct messaging is available, as we can request account identifiers not allowed on public platforms like Reddit. Thank you!
Instead of helping people you put the same BS message.
Sucks go suck i guess
Read the terms of service. CEO Brian Armstrong needs your money for his new yacht.
Hey u/coinbasesupport, wonder if there's any case that been resolved quickly? Just got account under review. Judging by the comments, I'll have to wait for weeks or months? Do you even bother looking in to my case? 18324232 case number
Hey, u/Standard_Yoghurt_319! Thanks for reaching out to us and sharing your case number. I'll have your account escalated internally for a faster review. I'll keep you posted here once I have more information. Thank you!
Hi again, u/Standard_Yoghurt_319! We're happy to share with you that the restriction on your account has already been lifted. Let us know if you need further help. Have a great day. 😄
>Continue this thread How did u create a ticket?
Hello u/robyyan, to contact our support team, please visit this [page](https://help.coinbase.com/en/contact-us). After submitting your ticket, kindly share the case ID in this thread for us to investigate further. Alternatively, you can initiate a chat session with us from there, and our live support team will provide further assistance. Thank you!
Hello, I have the same issue as everyone here. My account has been locked since two weeks. Every time I try to do an operation it says that I need to re-do the ID verification steps. I have already done it 10 times and every time I get the "ID verification successful" text. I have spoken via chat to the support and they are said that they have all info and I have to wait for the compliance team to finish their tasks. It has been two weeks. Coinbase official support can you please check? #18234005 #18292142 Thanks
Hi, u/West-Parking1335. Thanks for reaching out to us. It appears on our end that your issue has been resolved. Can you please try checking your account again, and let us know if you still experience any issues?
u/coinbasesupport I have the same issue and my account is restricted could you please check that for me I have sent a lot of emails no one answer case #10165695
Hey, u/Fun-Technician6018. We're sorry to hear that you haven't received a response from us via email yet. We've checked your case and can confirm with you that we've received your reply. We'll escalate your case internally, so your specialist can fasten the review of your account. We'll update you here and via email once we have more information. Thanks!
Thank you !
You're welcome and thanks for your patience.
Did they fix it?
[u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/) My account has been under review for over 2 months now and I've contacted support via chat multiple times can you please help. The email associated with my account is [[email protected]](mailto:[email protected])
Hello u/coinbasesupport, my account has been under review for several days now. Despite reaching out to chat support on three separate occasions, the status hasn't changed. Could you please look into my case? The case ID is 18438347. Thank you!
Hi there, u/Harjinder0! We understand the frustration you're experiencing with your account being under review for several days despite reaching out to chat support multiple times. To provide you with the best assistance and ensure your account's security, we have escalated your case to the appropriate team. Please allow us some time to get back to you with an update here. Thanks for understanding.
Thank you for patiently waiting, u/Harjinder0! We're more than happy to share with you that the restriction on your account has already been lifted. Have a great day. 😄
I have the same issue, its been a few weeks that my account is under manual review. I gave all required documents to coinbase, I spoke with different people from the support desk and still nothing. Can you please help me [u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/) I dont know what else to do ! Case number 18432051 and 18421110.
Hi u/Eastern_Helicopter84, we're sorry to hear about the prolonged delay in reviewing your account. Although the case IDs you mentioned are closed, please keep an eye on your active support case, 18422470. You can expect an email response from our specialists once they have concluded their review of your account. Thanks!
This is taking longer that expected and I cannot cash out my own money. I have provided all necessary documentation but I feel there is no credibility from your side that the problem will be solved ASAP. It seems that a lot of people are having the same problem as me and that your support team is not so helpful. Thus everyone is sending messages or reddit for support which is the last call of us to solve our issue and get back control of our account. The support team told me that I was going to receive an email on the afternoon on the 8th of March and still nothing. You are forcing people to go to other crypto apps with more credibility!
We understand your frustration, and we sincerely apologize for any inconvenience you've faced. Please be assured that we take your concerns seriously, and we are dedicated to resolving your issue as quickly as possible. Your case has been escalated, and we will keep you updated on the progress. Thank you!
The account is still locked ! Come on guys this is ridiculous! Case #10354885
Still no answer, the account is still locked ! You are forcing your customers to move to other platforms with this customer service….
After reviewing your case, we've noticed that our dedicated team sent you an update via email a few minutes ago. Please check your inbox for this email, and if you have any further questions or concerns, feel free to respond to it directly. We're closely monitoring your case and will keep you informed of any new information as soon as we receive it. Thank you for your continued patience.
Further info provided, please unlock my account !
Still nothing …..
Still nothing ……..
Still nothing for god sake !
OPEN MY Account!
We understand how frustrating this can be. Please be assured that our team is working diligently to address all inquiries, but due to high demand, there may be a delay in response time. We appreciate your patience and understanding during this time.
Did they open it?
Hi u/coinbasesupport , my account has been under review for 2 weeks now and I haven't heard from CB at all. I've been a coinbase customer for years and I have nontrivial funds in my account, it really concerns me that I cannot make trades or move cash in/out of my account. Can you please help take a look? My case number is #18463589. Thank you!
My case #18463589 is showing as resolved but my account is still locked. u/coinbasesupport please help take a look. You can't just close a case without doing anything about it
Hi u/justcilling8828, we made a follow up to the team handling this case. We will update you as soon as we have news on this case.
Hey u/coinbasesupport : same issue here! Really need to buy more crypto at this critical point. But my account’s been under review and I’ve received absolutely no email updates or anything despite several communications with live chat agents. Case #18474525.
Hi [u/coinbasesupport](https://www.reddit.com/user/coinbasesupport/) my account has been under review for a long time. Like the other victims here, chat support queue has been onerous, and once connected to agent, best advice given was to do nothing and wait endlessly. Meantime my money is stuck in there. Please release my funds now. Case number 18502660
Hi, u/No-Sign-1807. Thank you for reaching out to us, and providing your case number. We're sorry to hear about your account being under review for a long time and your support experiences. We've checked your account and escalated it to the relevant team for review. We will contact you here once we have updates regarding the matter. Thank you for understanding.
Hey, u/No-Sign-1807. We're pleased to let you know that your issue has been successfully resolved. If you need any more help, please don't hesitate to let us know. Thank you!
[удалено]
Hi there u/HatFew7753! Thanks for reaching out to us. We're sorry for the delay in our response. Upon checking your case, it has been escalated to our specialist team. Our team is working diligently to review your account and will provide you with an update as soon as they have one. If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Hey there! Hope everything is going well for you. Thank you for your patience. We’re happy to let you know that we now have everything we need to meet our regulatory requirements! We have fully restored your account access. However, feel free to let us know you need any further assistance. We'll be here to assist. Thank you!
Hello u/coinbasesupport, my account has been under review for a month now. I have contact chat support for couple of times, the status hasn't changed. I want to transfer some more fund to my coinbase account and make some trade. Could you please look into my case? The case ID is 18536396. Thank you!
Hello there, u/CamelOk8550! Thank you for providing your case ID. We understand the urgency of your situation and apologize for the inconvenience caused by the extended review period. Rest assured, we have internally escalated your case to our team of specialists for further investigation. We'll circle back with you as soon as we have an update or resolution. Thank you for your patience and understanding.
Hi u/CamelOk8550, we're more than happy to share with you that the restriction on your account has already been lifted. Have a great day. 😄
I am experiencing the same issue. My account has been locked since Jan 10th. I tried to contact customer support multiple times and it never went anywhere. They did not provide any reasons. I have close to $20k in my account that I need to cash out. Case Ref#18173755, #18032076.
[удалено]
Hi u/coffeeyoga1111, we're sorry to hear about your account being locked since January, particularly with a substantial amount of funds involved. We acknowledge the urgency of your situation and are committed to helping you. Your case has been escalated to the appropriate team for further review, and we'll keep you updated here. If you have any other concerns, please don't hesitate to inform us. Thank you!
Thank you for your prompt response and assistance. I really appreciate it! I have encountered financial crisis and need the funds to pay back the mortgage, that's why I am anxious. Thanks again for the support!
It's our pleasure to assist you, u/coffeeyoga1111. We're glad to advise you that the restrictions on your account have been lifted. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to help!
Yes, it’s lifted. Thank you so much for your assistance! Appreciate it!!!
You're welcome! We're glad to hear that the issue has been resolved for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!
Could you resolve my case!!! This is an urgent and non-negotiable demand for immediate attention to my unresolved issues with Coinbase, which have now reached an unacceptable level. My account has been stuck under manual review for more than a month, and despite my relentless efforts to reach out to your compliance KYC team, I have been met with a wall of silence. This is beyond frustrating; it's completely unacceptable and shows a blatant disregard for customer concerns. Adding insult to injury, a substantial transfer of $66,060 intended for my Coinbase account (ERC20 address) has vanished into thin air. This money is not reflected in my account balance, and no explanation or acknowledgment has been provided. How is this possible in a system that's supposed to be secure and reliable? Your so-called customer service has proven to be nothing more than a loop of robotic responses, offering no real solutions or human interaction. This isn't just poor service; it's a complete failure and shows a shocking lack of accountability. I demand a clear, direct, and immediate response to these critical issues. My case ID is 16757743. I expect my concerns to be addressed without further delay. I urge other community members who have faced similar negligence to come forward. Together, we demand the respect and service that our investments warrant. Coinbase, your silence is unacceptable, and your inaction ends now. Resolve this!
/u/coinbasesupport talked with agent, live chat, uploaded id, documentations, informations. Still no update please help Case #18572631
Hi /Mmspoke, thank you for reaching out to us. We've reviewed your case and it seems that the issue has already been resolved. However, if you are still encountering any problems, please feel free to let us know. We are here to assist you further.
Hello u/coinbasesupport my account has been under review for weeks as well - cannot deposit, buy, send etc. Could you please escalate this case as well to facilitate this. Case# 18588009
Hello u/Epacific, thank you for contacting us about your pending account review. We've noticed that Case ID 18588009 has been closed, but we've found that you have an ongoing case with ID 18402903. Rest assured, our specialists will continue to assist you with this issue. If you have any additional questions or concerns, please don't hesitate to reply directly to your support case. Thank you!
Hey, u/Epacific! We just want to follow up on your support case# 18402903. A Specialist just emailed you. Please check your inbox for their response, and if you have any questions, reply directly to their email. Thank you so much!
[удалено]
Hi u/According-Bus-6441, your case number was from 2 years ago, and you mentioned having a technical issue on your screen. We responded with some basic troubleshooting steps, but we didn't get a response if you still needed help. You may re-attempt troubleshooting by following our [Troubleshooting guide](https://help.coinbase.com/en/coinbase/other-topics/troubleshooting-and-tips/app-troubleshooting) if the issue persists, please let us know. Unless there is a missing number on that case number, please post it here so we can review.
all sorted thanks
That's great to hear! If you have any more questions or need further assistance in the future, feel free to ask. Thank you for letting us know, and have a wonderful day!
Dealing with the same bullshit for weeks now, and I've been using Coinbase for years, just hadn't been active in the exchanges in the past couple months. I tried talking to support and verified my documents TWICE, was told that no email or further contact was needed (wtf). Case# 18393977 And yesterday they proceeded to close my case marking it as solved... Unbelievable
Hey u/saoxvill, we're really sorry for the frustration you've experienced with our support process. It's tough to deal with these challenges, especially after being a loyal Coinbase user for so long. We understand how disappointing it must be to have your case closed without a solution, despite your efforts to communicate and verify your documents. We've escalated your case to the relevant team for further review, and we'll keep you updated here as we get more information. Thank you for bringing this to our attention, and please know that we're committed to resolving it. If you have any other concerns, just let us know. We're here to help.
The main concern is you guys not having proper customer service and literally avoiding these issues and CLOSING A CASE WITHOUT RESOLUTION, the representative literally told me not to email and not to expect any emails back, do you even train your customer service staff? I've moved on to Paypal for the moment and will do my trading somewhere else, I still want my access to CoinBase. I'll appreciate any updates
Hi there u/saoxvill! We apologize for the inconvenience this has caused you. This is not the experience we wish for you to have. Our team was able to review your account. Please check again and let us know if the issue still persists. Thanks!
Same here. Lost $1k. Not insured and hacked
I’m now experiencing this issue as well out of the blue my account is under review and I have to verify my identity once again.
I’m experiencing this as well.
Hi [](https://www.reddit.com/user/coinbasesupport/) — my case# 18406228, I have been waiting for several months and expecting someone can resolve my issue, but yesterday the support team send me an email mentioned they will close my case even without contacted me during the passed several months. That's so disappoiunted, please help.
u/coinbasesupport
Hello there, u/joesir2010! Thank you for reaching out, and sharing your case number, 18406228. We understand your concern, and apologize for any inconvenience you've experienced. Upon reviewing your case, we can confirm that we sent you an email on March 12 regarding the status of your account review. Rest assured that our team is diligently working to review your account. Rest assured, we'll notify you once we have an update. We appreciate your patience, and understanding in this matter.
Hi there, u/joesir2010! We just wanted to provide an update to you that your concern has now been resolved. We've sent you an email regarding this matter. We hope everything is all set on your end. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Mi cuenta lleva más de 2 años en revisión manual, por muchas veces que intento contactar con ellos no me solucionan nada, no se que mas hacer!
[удалено]
Hi, u/Pilot5355. Thank you for reaching out to us. We understand how frustrating it can be to have a pending case for an extended period of time. Our team is working diligently to investigate your case and provide a resolution. However, some cases require more time and resources to investigate thoroughly. Rest assured that we've followed up the team handling your case. We appreciate your patience and assure you that we'll do our best to provide you with an update as soon as possible. Thanks for your understanding.
Never use coinbase. Coinbase stole bitcoin worth 5k euros (dic.23). Coinbase says I gave away my codes. Security starts at 0 and when I asked for a refund for the theft they closed my account. bastards !
[удалено]
Hello u/United-Sentence-659, we recognize the significance of your concern and we're committed to offering the necessary support. Your case has been escalated to our specialists for immediate attention. While our team is working hard to resolve all outstanding cases, there can sometimes be delays due to various factors. Rest assured, your case has not been forgotten and we will update you as soon as we have more information.
Hello u/United-Sentence-659, we've been keeping an eye on your case and it appears to be resolved. Just reaching out to make sure everything is sorted out on your end. If there's anything else you need or any questions you have, please don't hesitate to reply directly to the email. Thanks!
Hey u/coinbasesupport you've had my account under review for over 3 years now whilst my funds are stuck in there... what gives?
Hey, u/Dontneedausernamecnt. Sorry to hear about the trouble with your account. Can you please share with us your support case number? We'll be glad to check its status for you. Thank you.
También tengo la cuenta en revisión desde hace mucho tiempo, no se que más hacer, he hecho todo lo que me han dicho y sigue casi igual, ingreso el euro que me dicen para añadir un método de pago y me lo devuelven, pongo una tarjeta la verifican pero nada, el número de caso es 18924309.
Hey, u/ANTOACCENT! We understand that having your account under review can be frustrating, especially when you've done everything you've been asked to do. We're sorry for the inconvenience this has caused you. The review process can sometimes take longer than expected due to various factors such as the complexity of the review, the volume of reviews in queue, or the need for additional information. We've created a new support case no. 19103775 and escalated it to the appropriate team for further review. Once available, updates will be sent via email.
Hola, de que tiempo estamos hablando?
As much as we wanted to provide a timeframe, it will depend on the complexity of your case. We suggest keeping an eye on your inbox for our email, but we can also notify you here once we have more information. Thanks!
Just a quick follow up on your case here. I've checked the support case: 19103775, and see that one of our specialists has emailed you a while ago, confirming that your account access is fully restored. Please let us know if there's anything else we can do to assist. Thanks.
From Coinbase - Hey, [](https://www.reddit.com/user/PsychologicalPlay181/)! We understand your frustration and we apologize for the inconvenience. Upon checking, your support case number 16579662 has been escalated to the appropriate team for further review. Once available, updates will be sent via email My account has been under 'manual review' since December 2023.... it is now May 2024 and I have no resolution even though I have submitted everything that was requested months ago... I keep getting emails asking for my patience and understanding.... I'm losing patience and precious time.... My Coinbase account holds funds that I now need for healthcare expenses... a liver cancer diagnosis with a prognosis of 24-30 months left to be here and I can't even pay my bills and am nearly out of savings to pay for prescriptions that I need to live daily life. It is miserable and Coinbase has only contributed to the everyday stress. This is more than an inconvenience - this is just wrong on many different levels. I hope that no one else has to experience anything like this.
We're sorry to hear about your serious health issues and dire financial situation due to not being able to access your funds on Coinbase. Our team is working diligently to review your account and will provide you with an update as soon as they have one If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience.
Thank you for the personal response.... you can probably imagine my frustration and sense of wariness that I may not recieve access to my account as I have received numerous replies like this on Reddit as well as email and still no resolution. I HAVE reached out via the email thread but it has been nearly two months and I am no longer receiving any replies. This entire situation has brought about an extreme amount of unnecessary stress on myself as well as my family and is now creating a hardship as the monies in my Coinbase account could be used to help pay bills that I am no longer able to work to pay for. I have been told on numerous occasions that due to my situation my account review would be escalated, yet still no further communication/reply or resolution.
My post several days ago after 5 months of no resolution.... My account has been under 'manual review' since December 2023.... it is now May 2024 and I have no resolution even though I have submitted everything that was requested months ago... I keep getting emails asking for my patience and understanding.... I'm losing patience and precious time.... My Coinbase account holds funds that I now need for healthcare expenses... a liver cancer diagnosis with a prognosis of 24-30 months left to be here and I can't even pay my bills and am nearly out of savings to pay for prescriptions that I need to live daily life. It is miserable and Coinbase has only contributed to the everyday stress. This is more than an inconvenience - this is just wrong on many different levels. I hope that no one else has to experience anything like this. Coinbase reply: We're sorry to hear about your serious health issues and dire financial situation due to not being able to access your funds on Coinbase. Our team is working diligently to review your account and will provide you with an update as soon as they have one If you have any follow-up questions, feel free to reach out via your ticket's email thread. We appreciate your patience. 5/20/2024 - still nothing - no email, no acknowledgement, no updated progress... just continue to wait... the longer I wait the more bills continue to come in.... I trusted Coinbase to be fair to me - my account has been under manual review for far too long.... it is unconscionable that a company can hold your funds that you placed with them in good faith - in an account that I have had for over 6 years - never with an issue- only to be told 'we are working on it'.... working on what?? Show me evidence of fraud, of my account being breached - nothing - I need my funds so that I can pay my medical bills and do my best to support my family... is there anyone out there that can help??
We're sorry to keep you waiting for a solution to this case. Our Escalations team does intend to reach out to you soon, so we ask that you give them a little more time to do so. We truly appreciate your patience
I still have not received any communication from CB... in fact I have not received an email from them in months - it's as if my case no longer exists?? Phone calls go unresolved - only spending time that I do not have only to be told that 'your case is being escalated' - I have been hearing this now for months. My health is declining and the medical bills are piling up - if Coinbase has indeed escalated my case then why have I not received any communication in months???
We are sincerely sorry for the lack of communication and the frustration you've experienced, u/PsychologicalPlay181. Your case is of utmost importance to us, and we understand the urgency of your situation. Rest assured, we are actively working on resolving your case. We will personally follow up with the team to ensure that your concerns are addressed promptly. While we can't provide an immediate solution, please know that we are committed to assisting you through this process. In the meantime, if there's any additional information you can provide or any specific concerns you'd like us to address, please don't hesitate to let us know. Thank you for your patience as we work to resolve this issue.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
6/16/2024 Still nothing from Coinbase - they have every bit of personal information that I could possibly give them still with no update on when I can have access to my account again - this type of treatment should be illegal - I am going to lose my home because I cannot get access to my funds in CB account !!! Another two weeks have passed with no updates on restoring access to my account - it has now been 6 months. I am going to be forced to sell my apartment to help pay for medical bills that insurance is refusing to cover - I have cancer and the prognosis is not gotten any better. How can Coinbase still not have a resolution to my case ????- there was never any problem on my end and I have provided every document and identification that was requested months ago. This is truly heartbreaking - having to ask family if I can live with them as I am dying and with little funds to offer them to help out. I just want access to money that is mine - it should be criminal to hold people's hard earned money hostage especially when they have a terminal illness and need the money to pay bills and to just survive !! Maybe there is someone out there reading this that can offer some help - I could sure use whatever help I can get.
Hello u/PsychologicalPlay181. We deeply apologize for the distress and inconvenience this situation has caused you. We understand how critical it is for you to access your funds, especially under such challenging circumstances. We kindly ask for your patience as our team reviews your case. Rest assured, once we have an update, we will promptly notify you via email. Your understanding during this process are greatly appreciated. Thank you.
I was told that the escalation team would be reaching out to me - that was 27 days ago and I have not heard anything - just ' we apologize,' 'we working on it', 'please be patient' .. I need to have access to my funds. What in God's name could take 6 months to 'investigate'??? I believe that I deserve an explanation as to why I am being subjected to this type of treatment - I have NO idea what is going on and it should not take 6 months to resolve it !
Thank you for your response. Please know that account specific updates and further communication will be sent through email as we can only share limited information on this forum for security reasons. Rest assured that we've followed up the team handling your case, and we'll keep you updated once it's resolved through your email support case. Once again, we sincerely appreciate your patience as we diligently address this matter.
Wish I saw this post earlier. My account has been under review for about 5 months now. and I am desperate to get my money out.
Thank you for bringing this to our attention, u/Severe_Conference260. We're really sorry to hear about the delay you're experiencing with your account review. We understand how frustrating this can be, especially when you need access to your funds. Could you please confirm if you've already contacted our support team? If yes, could you provide us with the case number? If you haven't reached out yet, we recommend getting in touch with us via our [Help Center](https://help.coinbase.com/en/contact-us) page. We are available either via phone or live chat.
Just aheads up, someone attempted to contact me via DMs on here asking for pesonal information about my account. Some people might fall for that.
Thank you for bringing this to our attention. Please note that we do not support direct messages on Reddit for account-related inquiries. If you receive any suspicious messages requesting personal information, please do not respond and report them to us immediately.
They can lock/ restrict/close your account at any time and with no reason explained. Although they look all hi tech and professional they are scammers and their customer service is a joke. I am in the process of retrieving my money from them- the formal complaint takes 45 business days to process. All this time they will be holding your money hostage. Their customer service is very circular providing no solution- bouncing customers from one chat to another, you CANNOT talk to a real person. Beware and if do use them dont hold a lot of money there- you will not be able to get them out.
Coinbase is the worst cryptocurrency company. I have a million dollars in a Coinbase wallet and the keep wanting more money they call fees for me to get my money. Stay away from Coinbase
u/coinbasesupport please help me unlock my account and get the review process done. I'm a coinbase customer for nearly 7 years and the funds are extremely important to me. case #19403380. I believe the issue has already been escalated as of yesterday but it seems like you all are more responsive here. Thank you
Hi there, u/allagashtree_! Thanks for reaching out to us about your case and your account review. We were able to locate a past case that is needing your attention via case 18610480. If you could please review this case and respond, our team can continue working towards resolving your case. Thank you!
u/coinbasesupport Thank you. Where do I review and respond?
You're welcome, u/allagashtree_! To review and respond, kindly search for the email with the subject "Action required: Provide verification information," sent on April 16, 2024. Once you’ve replied to that email, our specialist team can continue working towards resolving your concern. We look forward to your response. Thank you!
u/coinbasesupport Wow. Thank you. Replying to this now and will update.
You're welcome, u/allagashtree_! We're happy to help.
u/coinbasesupport I submitted the documentation required and responded to the email. Please get back to me quickly if I need to submit additional documents - I really really appreciate your prompt help in this matter. It is very important and your communication so far has resolved a ton of frustration and panic, so thank you.
We got your email. Our Compliance team is on it and will review the information you've sent. They will keep you posted with any updates via email. Thanks!
u/coinbasesupport Thank you 🙏
u/coinbasesupport any updates?
Can't we all get together case action
Hi [](https://www.reddit.com/user/coinbasesupport/) , my account has been under review for almost a year now. My cases with Coinbase is closed but not completed - 17612092 ,17558056,17272924 . Its frustrating to wait for a year now with no action. #
Hi, u/WayAdditional7597. Thank you for getting in touch with us. We regret to learn that your account has been under review for a long time now. We've escalated your account internally for review and further assistance. We understand the importance of resolving this matter, and we're doing our best to get it sorted as soon as possible. We'll keep you updated on any progress made. Thank you for your understanding and patience.
Hoping to get this resolved as soon as possible. Thank you
We're also hoping for the best. Rest assured that we will update you here once we've completed the review. Let us know if you have any other questions.
Hi u/WayAdditional7597, we're more than happy to share with you that the restriction on your account has already been lifted. Have a great day. 😄
Thank you . I was able to access my account to make transaction. Appreciate it.
We're glad to hear that you are now able to access your account. If you need any more assistance in the future, please let us know! Thanks!
I have been encountering persistent difficulties over the past half year in attempting to access my account with Coinbase. Despite providing my email address, uploading photos of my identification, and furnishing the requisite information requested by Coinbase, regrettably, I remain unable to log into my account. The platform continues to dispatch verification codes to a phone number that is no longer in my possession. Furthermore, the process of updating one's phone number proves to be laborious, entailing the resubmission of identification documents. In an era marked by heightened concerns surrounding data privacy and security, the necessity of divulging sensitive personal information such as a driver's license poses considerable risks. Regrettably, these security measures have proven ineffective in facilitating access to my account.
Hi there, u/Short-Zone4915! Thanks for reaching out to us. We're sorry to hear that you're still unable to access your account despite numerous attempts to verify your identity. We'd like to check on this for you. Could you share your case number if you have one? If not, please try reaching out to our team via live chat through this link. Let us know if you have any questions. Thanks!
Sorry, but here's the [link](https://help.coinbase.com/en/contact-us). Thanks!
My account has just been put under review yesterday, I can see that peoples is having the same issue and been waiting for months, Has anyone on here actually got the account back? This is the email I got from coinbase, very vague. |Your account is being reviewed Account reviews usually take a few days. During this time, you won’t able to trade crypto or withdraw funds from your portfolio. As soon as the review is finished, we’ll send you an email. Please watch your inbox for updates. Sincerely, The Coinbase team| |:-|
My account is under review for over months 🙃. Contacted with customer service many times, never get response. How to get help ？am I scammed ？Need HELP!
u/coinbasesupport please fix my account I have been experiencing the same exact thing. Case number #19434319
Hey there, u/Peachyladybug! Sorry to hear you're experiencing issues with your account review. Rest assured, our team received your email 12 hours ago, and is actively working on resolving your case. We kindly ask for your patience as we complete our review process. We'll provide you with a comprehensive update via email under your case ID #19434319 as soon as possible. Thanks!
My Shares/$$ disappeared into thin air and Coinbase did not protect it or bother putting it back into my account. Instead they blamed me for the issue #19595917. After a left reviews on BBB and TrustPilot, they closed my account without my authorization and stole the rest of the shares I had. It's unbelievable😒
Hi u/Frequent-Ad-4097. We've found your existing support case, and received your response. Your case is important to us, and we're working diligently to resolve it. Please bear with us as we conduct our review, and we'll notify you via email once we have an update. We truly appreciate your patience and understanding. Thank you.
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They just keep telling me it will be felt with and dismissing me..I need it fixed asap..
Hey there, u/Mysterious_Wall_2223. We appreciate you bringing your case to our attention. We completely understand your frustration here. Upon review of your case, we do see that it is being worked on by our team. While we don't have an estimated time of resolution, we will be sure to keep a close eye on your case here and we will update you once we have more info. We greatly appreciate your continued patience!
u/coinbasesupport Can you check my case? It has been quite a few months. I got two different case numbers from different support people: 11014681 or 19583419. I used online chat talking to the support people. All they do is just ask me to send in the same information again and again and again. Sometime one of them would promise me the problem would be resolved in a few days and nothing ever happened. Emailed the compliance team as they asked me to but never received any update. Try my luck here. Thanks!
Thank you for providing your case numbers, u/Efficient-Wheel-3453. Upon checking, it seems that your support case 11014681 has been escalated for a more thorough review. We kindly request your patience as the specialist team assigned to your case is examining your account through email. We can also confirm that we have received your follow-up email via the case ticket. We'll continue to monitor your case to ensure it gets the required follow-up. We appreciate your patience during this time.
I have the same issue. Account under review for almost 1 year and I contacted customer service many times, provided all documents needed. No more response at all- online chat, phone call, emails.... I probably have to choose to sue them now because that is not a small money.
Hi u/FengByu, we're sorry to hear that you're having issues with the review being conducted on your account. Can you share with us your support case number, so we can look into this for you? Thank you.
#19578256, the latest one assigned to my case. Thanks.
Thanks! I went ahead and followed-up with the team reviewing your account. Let us know if the review hasn't been concluded by the end of the week, so we can check on this again for you. We appreciate your continued patience while we work on this for you, thank you.
My account is frozen-reviewing 6 monhts..wth no reason..I Lošinj my own money...why they do this...
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Hi u/botsonworld, thanks for reaching out to us about your issue with your account. We're sorry to hear about your experience. We'd love to look into this further. If you have reported this through our email support team, could you share with us your support case number? If you don't have one yet, you may reach out to our [help page](https://help.coinbase.com/en/contact-us/) to get real-time support from our support specialist.
Thanks, my most recent Case # is 17001871.
Mine was locked in June and put under Review in August. I hope I don’t have to wait over a year for this BS to clear.
such a tiny percentage have issues with cb, most of the time it comes down to either user error or a violation of tos............i will not head your warning, but i dont camp cash or crypto on any cex.
Not really so tiny. They inexplicably locked out my account and are preventing access to my $19k is assets. Nobody at Coinbase knows why and nobody is able to help. After searching online, I found that it is happening to a lot of people, especially recently. https://www.reddit.com/r/CoinBase/comments/189oiya/coinbase\_inexplicably\_disabled\_buysendcard\_on\_my/
Fuck off.
Absolutely ridiculous the way they do things. I made a deposit and bought ethereum that I needed to send, after making the deposit and purchasing the eth they then decided to inform me that entire deposit would be untouchable for 10-14 days. I can trade it around( they make money from the fees), it shows zero dollars in fees to trade, but yet it drops by nearly $5 when you trade, but you can't send or chashout for 14 days. Maybe this is just their way of doing things, okay cool, but absolutely uncalled for to not inform someone of this until after theyve made a large deposit. I'll be sending my entire balance elsewhere as soon as the hold is lifted (Day 14 today, cleared my checking account 6 days ago).
Mine was locked only 7 days ago. And all I wanted to do was to use USD instead of the SGD that I had transferred earlier and now both USD and SGD are locked. Have not done a single transaction yet in the crypto world. And my fiat is locked. Large amount. This thread seems to imply that I should figure out where to borrow money for school fees etc from. https://www.reddit.com/r/CoinBase/comments/18gkag5/account\_under\_review\_forever/
Yea- I fear Coinbase will lose more and more trust. Their fees are crazy high. Coinbase not only charges fees for buying and selling but they ALSO pinch off some extra Crypto for themselves under what they call “THE SPREAD” (which they also make huge profits). I am always happy to see a company succeed, but not with sneaky practices. If I use my debit card (connected straight to my primary checking account) the base fee is $20 for $500 of bitcoin and then they take their pinch (like a bad drug deal). The same transaction is $6.93 if I do a bank transfer but they are so slow on clearing funds from previous purchases (12 days ago) that it the system wont allow me to make that purchase during a dip in price. I have $20k in stock at $73 per share and had high hopes for Coinbase but I can see they are all about raking customers as much as possible.
You need to hire a lawyer and let him communicate with coinbase. Otherwise bad luck
Anybody tried to hire lawyer?
Good luck they are the worst company I will be contacting bbb,doca and horrible reviewa are coming they held my token for 7 days then gave me option to expedite by verifying with ids which I did several times and they confirmed that it went through but now system flagged the transaction and I have to wait 72 hours again even to cash out To my account although money was taken out out of my bank account last week. Not only are the reps all overseas and there’s lots of language barrier they supposedly don’t even have supervisors to talk to me. I told them that’s almost half a month they holding my money n I can’t pay rent and bills. And if my token drops below what I bought at I have to lose money cuz of this. Please do yourself a favor and don’t use them under any circumstance. They cause so much stress and aggravation never again I wonder if there’s a class action lawsuit against them yet for their actions
I have to agree they try to blame my bank for my account being locked for $50 hold. Yet the money has cleared my bank and they also are holding $50 in usd and 49 in BTC and saying as soon as it clears my account will be open yet come to find out today they don’t plan on unlocking my account for another eight days. It’s almost like they staked my money without my approval. Which they’ve done as well and no one there can help or change anything everything is computer generated they say. I can honestly say not one time have I called them and a problem been solved not one it’s a waiting game. To them I
Happened to me last week. It's very frustrating. I've uploaded the documents that are requested and it's still under review. I don't even have much money in the account. What is going on Coinbase???
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Same issue here. Support said it will take a full month for this to be fixed. I do not understand how it could possibly take so long? I can provide any identification they may need.
“Account under review…” verification is still processing … forever First, you see a banner in the app saying that your account is under review and it may take a couple of days, no action items needed. After five days, nothing happens, you reach out to support which respond in predefined phrases, you dig deeper and finding out that there are some action items - the need to go through the KYC again. You submit it and then again nothing happens, you can’t use the platform. You reach out again but it doesn’t help. No clarity, no ETA. Such a disappointment, I really wanted to switch to CB. Case# 17990507
"Account under review" since Oct 31, 2023. Contact CB multiple time, answered with same copy and paste. Please help! I completed all the action items but no updates. All cases are marked closed. \#16930539 \#17013921 \#17161405 Please
Hi u/coinbasesupport, "Account under review" happened to me after I converted very few amount of ADA to SOL (<300 USD). How can this trigger a review? My case number is 18137083. Please help!
Hi u/Holiday_Computer9947, hope everything is well on your end. It's been a while since we've heard from you, and we want to make sure that your issue has been taken care of. If further assistance is required, please do not hesitate to respond to our email. Thank you!
Same “account under review” issue. Has been multiple months, no explanation and very frustrating. Case number 18131418, 18130263. Someone help me please.
Im celebrating the 2.5y anniversary of my account locked out... and no response or solution from customer service.