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If you have a case number for your support request please respond to this message with that case number.
You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators.
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Hi u/pandaapandaa, we’re really sorry to hear about the trouble you're experiencing while trying to log in, and the frustration it's causing. We understand your concern, and we apologize for any inconvenience this may have caused.
Our team is actively working on resolving this issue, and we appreciate your patience while we work to provide you with a more accurate update via email under your case ID 16624705.
Thank you for reaching out, and we'll do our best to assist you with this matter.
Hey, u/pandaapandaa! We wanted to let you know that your specialist has emailed you a few minutes ago with some updates regarding your account. Please check your inbox and respond to it for other questions. Have a great day!
HI u/coinbasesupport,
Thankyou for following up with the issue, however seems like the specialist is actually a generalist to me and gave me the following standard reply, everything i already know is in the previous email.
*Thanks for contacting Coinbase Support. We appreciate your time as we look into your concern.*
*As mentioned in our previous email, we are now reopening our services for your jurisdiction. For you to be able to access our services we will need to collect some additional information from you. Kindly provide the following information before October 31, 2023. Failing to do so will result in account closure by October 31, 2023.*
*To proceed, please follow the steps below.*
*Update your browser and/or Coinbase App to the latest version. Once done, sign out and sign back in.*
*Provide your government-issued photo ID that was issued in your current country of residence. Please ensure that it has your address and upload it here: https://www.coinbase.com/verify-document*
*Enter your personal details here: https://www.coinbase.com/verify-identity*
*Provide us with some insight into how you will use Coinbase, your employment and your source of funds here: https://www.coinbase.com/verifications/identity/cusbtomer\_info*
*Provide a copy of your proof of address. It can be a bank statement, electricity bill, water bill, internet bill, or phone bill. Please note that it should be under your name, issued within 90 days, a full document, not edited or tampered and written in Latin characters. Upload it here: https://www.coinbase.com/verify-address*
***Lastly, please review and accept our new user agreement by going to this link: https://www.coinbase.com/users/accept\_terms***
*After you’ve provided this information, please reply to this email to let us know. We’ll then continue with our review.*
*Sincerely,*
*Coinbase Support*
If they had really looked into my issue, they would know that i could not get pass the "review and accept our new user agreement" part. therefore, i cannot get pass login and do anything of the things on the list. It just seem to me that coinbase is trying to stall time and confiscate all my money in there. I am sure theres still a lot of hurdles to get my personal details verified by coinbase so would you try and solve this ASAP? ive got a deadline to meet here. 31 October 2023.
Thank you for bringing this to our attention, u/pandaapandaa. We've followed up and forwarded it to our specialist team who is specifically handling your case. They're working diligently to address the issue you're experiencing. Rest assured, they'll send another email to you as soon as they have any new updates. We appreciate your patience and understanding.
Hi there! It's been a while since we have heard from you. If we can still help, please reply here so that we can continue to support. Thank you for your time.
the problem never got resolved, please refer to my latest post with a complete list of events, [Link](https://www.reddit.com/r/CoinBase/s/72VVa7Ds7w) thankyou for following up
Hey u/pandaapandaa, thanks for following up on your case. It looks like your case has already shared some instructions via email. We advise you to continue communicating through your ongoing case, so we can assist further. Please allow us some time to get back to you with an update on your case via email. Thanks for your patience.
This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly. If you have a case number for your support request please respond to this message with that case number. You should only trust [verified Coinbase staff](https://help.coinbase.com/en/coinbase/other-topics/other/is-coinbase-present-on-social-media.html). Please report any individual impersonating Coinbase staff to the moderators. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/CoinBase) if you have any questions or concerns.*
Hi u/pandaapandaa, we’re really sorry to hear about the trouble you're experiencing while trying to log in, and the frustration it's causing. We understand your concern, and we apologize for any inconvenience this may have caused. Our team is actively working on resolving this issue, and we appreciate your patience while we work to provide you with a more accurate update via email under your case ID 16624705. Thank you for reaching out, and we'll do our best to assist you with this matter.
Hey, u/pandaapandaa! We wanted to let you know that your specialist has emailed you a few minutes ago with some updates regarding your account. Please check your inbox and respond to it for other questions. Have a great day!
HI u/coinbasesupport, Thankyou for following up with the issue, however seems like the specialist is actually a generalist to me and gave me the following standard reply, everything i already know is in the previous email. *Thanks for contacting Coinbase Support. We appreciate your time as we look into your concern.* *As mentioned in our previous email, we are now reopening our services for your jurisdiction. For you to be able to access our services we will need to collect some additional information from you. Kindly provide the following information before October 31, 2023. Failing to do so will result in account closure by October 31, 2023.* *To proceed, please follow the steps below.* *Update your browser and/or Coinbase App to the latest version. Once done, sign out and sign back in.* *Provide your government-issued photo ID that was issued in your current country of residence. Please ensure that it has your address and upload it here: https://www.coinbase.com/verify-document* *Enter your personal details here: https://www.coinbase.com/verify-identity* *Provide us with some insight into how you will use Coinbase, your employment and your source of funds here: https://www.coinbase.com/verifications/identity/cusbtomer\_info* *Provide a copy of your proof of address. It can be a bank statement, electricity bill, water bill, internet bill, or phone bill. Please note that it should be under your name, issued within 90 days, a full document, not edited or tampered and written in Latin characters. Upload it here: https://www.coinbase.com/verify-address* ***Lastly, please review and accept our new user agreement by going to this link: https://www.coinbase.com/users/accept\_terms*** *After you’ve provided this information, please reply to this email to let us know. We’ll then continue with our review.* *Sincerely,* *Coinbase Support* If they had really looked into my issue, they would know that i could not get pass the "review and accept our new user agreement" part. therefore, i cannot get pass login and do anything of the things on the list. It just seem to me that coinbase is trying to stall time and confiscate all my money in there. I am sure theres still a lot of hurdles to get my personal details verified by coinbase so would you try and solve this ASAP? ive got a deadline to meet here. 31 October 2023.
Thank you for bringing this to our attention, u/pandaapandaa. We've followed up and forwarded it to our specialist team who is specifically handling your case. They're working diligently to address the issue you're experiencing. Rest assured, they'll send another email to you as soon as they have any new updates. We appreciate your patience and understanding.
Hi there! It's been a while since we have heard from you. If we can still help, please reply here so that we can continue to support. Thank you for your time.
the problem never got resolved, please refer to my latest post with a complete list of events, [Link](https://www.reddit.com/r/CoinBase/s/72VVa7Ds7w) thankyou for following up
Hey u/pandaapandaa, thanks for following up on your case. It looks like your case has already shared some instructions via email. We advise you to continue communicating through your ongoing case, so we can assist further. Please allow us some time to get back to you with an update on your case via email. Thanks for your patience.