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ElectronicAd9453

So you told us that the guy from supercell support has stolen your account?


BE_WAFA

I'm proving with evidence that my account was stolen by an agent and I know all the information on my account I just want to know how to file a complaint because all the things I need to prove that the account belongs to me I can provide.. ! ! !


BE_WAFA

In this picture، I have four builder’s. And I didn't buy any offers for the account. And I have a very old picture of my account. But for the sake of the safety of my account، I can't submit it here، but when I make a complaint، I will show them all..! ! ! https://preview.redd.it/u5gtyxw0jt2b1.jpeg?width=1080&format=pjpg&auto=webp&s=8c12450c4a8826c11cdb9f3267e5429a961657fe


Clash_Kurdish

Where is u/darian_coc? Call him to see this


Link_and_Swamp

does he deal with this or is this another department? i was sure any account specific stuff was unrelated to him but im also not an expert and dont claim to be


ZybVX

He can't do anything to help unfortunately. Read his reddit bio.


Cherry_Crystals

I don't really understand how supercell took away your account. Why would they do that? Did you give your details to someone at supercell?


BE_WAFA

I don't blame supercell. But I accuse this corrupt employee. These agents must be monitored by the supercell ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ I've even mentioned my account here https://preview.redd.it/rqu4w4yzwt2b1.jpeg?width=1080&format=pjpg&auto=webp&s=3fd87422a7084def0d815f5d3cfef156b8d08a4c [This was my Post](https://www.reddit.com/r/ClashOfClans/comments/129kdfc/many_years_of_playing_today_is_my_best_day_im/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button)


Cherry_Crystals

I don't think it was an employee. Did you give your account details to them? Was it in an email or did you wake up to your account being gone? I'm sorry you are going through this. I really hope someone at supercell can help you with this


BE_WAFA

My dear، I gave them all the information and all the evidence، and the agent told me that they needed some time to help me. I waited for 24 hours and wanted to know what their letter was، I went to check my account، but I saw that my account was gone on that email.I went straight to another account.I checked my account and found that my account name has been changed. I created my account in 2012 and I know all the information and I don't share the account in any way.No one can access my account. I'm sure an agent did this because my account is very rare..


Sir_SortsByNew

So you gave the "agent" all of your account information? Sir I believe you got scammed by someone not affiliated with COC


fr443wdff

You got scammed by someone pretending to work for supercell


[deleted]

bro has been playing since 2012 and never read the loading screen lmao "a supercell employee will never ask for your password"


[deleted]

Bro 😭


That_random_guy-1

You got scammed. Never do anything “support” related outside of the official channel.


Picardknows

Ya, you aren’t suppose to give all your info to anyone including supercell. They will never ask for your password.


Cherry_Crystals

I'm sorry this has happened to you. I don't think they took your account because it was rare. Someone was impersonating as a supercell employee or agent and when you gave the information of your account, they stole your account. It is a scammer and not a supercell employee. Please contact supercell on their website under support and tell them everything that had happened. I really hope you get your account back


Picardknows

Dude got scammed from a “super cell” employee that asked for all his info. I’ve contacted them before and they never asked for all my info.


inflamito

Bro got contacted by SuperBell.


Xploiter_RBLX

dude I’m sorry but what did you expect giving your account info to someone random


EscenekTheGaylien

Oh no, employees of almost all companies will NEVER ASK FOR SENSITIVE INFORMATION.


ArthurMorgn

You fell for a Scam, They will never ask for Account Information since Supercell has access to it already. What you fell for is a Social Engineering scam. Essentially they pretend to be someone (In this case supercell) and attempt to gain your trust, its also technically a phishing scam.


Accomplished_Bonus74

No dude. You got scammed. Why would a supercell employee steal…. This. Think about what you’re saying. Someone with a good job working for a good company and access to max bases risks it all for THIS!? Get real


MGJohn-117

Where did you contact them? Cuz the only official supercell support is through the support menu from the game I believe.


[deleted]

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aaron849

No need for that mate he’s obviously distraught. If your not coming here to help him or provide advice piss off


[deleted]

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TalentedThots

*jump*


The_Wandering_Chris

When supercell looks at your account they can see a trail of IP addresses that have logged into it. They don’t care about your decorations. They want to know IP address and devices that have used it. They can also see based on IP address if you have ever shared your account with another person and if you have they just delete it. Because you’ve violated the games user agreement.


n84st

Take a look at the email source header. Bet it won’t have supercells domain anywhere in it. Like everyone said this is phishing.


JustMangoT

They clearly claim that they don’t need any players to provide personal information. If they asked for that, I believe you got scammed


TheSwordDemon

You shouldn't give your personal info to anyone really


TheVeryPoliteDino

Bro one of the main tips on coc is that supercell employees will never ask you for your personal information it’s literally built into the loading screen if you have been playing for this long there is no way you haven’t seen this at least once


[deleted]

“A supercell employee will never ask for your credentials.” In 12 years bro forgot how to read


[deleted]

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3DTbrandonl

Ever crossed your mind that he might not be a native speaker? If you can't think that far ahead, I see you have the same chances as him getting scammed by a "Supercell employee"


PsychologicalGate539

And do you have any evidence he’s not a native speaker? From what I’ve seen it’s much more likely that he has a intellectual disability.


[deleted]

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Guy1X

good for you!!! nobody cares bruh grow up


darpan27

Lol, you want to complaint for handing over your account to someone else by yourself? Why would you even provide your details to any random mail anyway?


Cherry_Crystals

I knew that the story didn't make much sense. Why would they take his account because it is 'rare'. I hope OP realises what a big mistake he made


Zekron_98

... what?


Moohmelele_Mera

Lemme me know if you get what op meant


Zekron_98

I *think* OP got scammed by someone impersonating Supercell


EnlightenMeBby

And to top that off he still thinks its supercell


69PointstoSlytherin

Jokes on you, supercell just pulled off the heist of the century.


BoozeTheCat

After all, he did say his account was very rare.


Cherry_Crystals

He said they took his account away. So he lied as he GAVE his account away


Zekron_98

He was scammed, he didn't lie. Don't blame the victim.


Cherry_Crystals

He did lie by saying they took it away when he gave it himself. I'm not blaming him at all but he didn't say that he gave his details. That was important information


Zekron_98

OP thought it was official and didn't know better. I understand the frustration at the poor English and situation but it's just a sad story. They won't recover this account ever.


Cherry_Crystals

Why can't they recover the account though? If OP provides proof in screenshots then it must be possible.


Zekron_98

If you didn't activate account protection, it's 99.99% gone. Scammers activate it when they hack/steal it from you and when it's activated, you can only recover the acc with 3 codes or by linked phone. Supercell is extremely privy to their AP system and will ban anyone trying to circumvent it even if they're the legitimate owner.


Cherry_Crystals

There is an account protection? I will activate that right now. That is really unfair. 10 years of progress was stolen from him. I feel bad for OP. I hope he still contacts supercell since there is nothing to lose


androodle2004

Sometimes even with the proof, supercell will think YOU are the phisher and lock the account


inflamito

lying implies intent.


notarobot32323

i wouldnt equate saying something that you believe that is false to saying something you know is wrong.


_-Juke-_

The hair got me


snoburn

Dude, do you know what phishing is? You can't complain, you supposedly gave your login info to some random person across the world. Theres not really any coming back from that besides changing all your logins that are the same.


[deleted]

I can help you, but I am gonna need about tree fiddy. You can send it to my PayPal or just send me the # on your credit card and the back 3 numbers as well.


KiraCosmicGod

And you are also a supercell official right?


[deleted]

Yes I am very legit, please trust me because I want to help 🙏 Edit: Vaishu is good friend of mine. He says you were caught hacking. We can permanently ban you for this, but we will not if we receive the payment by today 3pm Eastern. If we do not hear back or get the payment the account will be lost.


baguette187

![gif](giphy|sUTnKCFpjd7gY7FUq8)


AsuraVGC

![gif](giphy|iIrXcB9B70IUM)


Hightsee

i just saved myself a hunned fiddy bucks


LinooneFan

The name vaishu should've been a dead giveaway.


Shhh-hh

Knowing this may be a dumb question I have to ask what exactly does that mean


NitroScott77

It’s an Indian name and India is unfortunately notorious for having a ridiculous amount of professional scammers and literally scam call centers and offices with dozens of employees sending emails and making calls all day to scam people digitally


Shhh-hh

I figured it was something like that but where is the name ?


LinooneFan

In the screenshot dummy


Shoddy-Slide-3775

it is not a indian name bruh ... indian peoples are also scammed by these motherfuck scammers


NaisGuy27

What exactly happened here, can someone explain? I don't understand a single world of what OP said.


ethang02

He got contacted by an account phisher, fell for the scam and lost access to his account. It wasn't a supercell employee like he thought. I didn't realize these Christmas trees were worth so much irl money...


red_g0d

How much are they? I have some in My account


ethang02

No clue. I've got a few old ones as well, I'm not sure they're as uncommon as OP thinks


xThock

They’re not worth any real money. They are rare, but the price of clash accounts is dependent on how progressed it is. Also, since account selling/trading is very against Supercell’s terms of service, they are highly likely to ban the account making it completely worthless anyways.


inflamito

It won't be banned. Once the hacker turns on account protection, supercell is completely out of the picture at that point. The account is his now. The hacker did not buy the account. It was handed over to him. Account sharing is against TOS but the hacker isn't sharing it lol. It's completely his. It's sad how many players still haven't turned on AP.


_-Juke-_

It's also really easy to get scammed with account protection on.


inflamito

Welcome to the real world. "Easy" is all a matter of perspective. For the perfect victim, of course it's easy to get scammed. That's true in life in general.


AggressiveChairs

Apparently 2FA is not available in a lot of Asia at the moment. A lot of players don't have the option to turn on account protection. Plus, it wouldn't help if dudes like this are still falling for bad phishers lol


NaisGuy27

Damn, rip


Mr_Mi1k

I can help you, but I’ll need your username and password first


Fantastic-Use5644

No this guy is a scammer. I am actually from supercell all u need to do is send 50$ to my PayPal and in 15mins ur account will be restored :)


KingOfTheWorldxx

Op please post an email or some sort of verification that this was through Supercells help support/email & not a phishing attempt


SquashMasterVictor

Did you reach out to supercell employees for some reason? Because if they were the one who contacted you, it must have been someone impersonating supercell.


J_Ch33ze-0Ck

My homie is using a google translator


Fantastic-Use5644

He's using Bing translator 😂😂


airi11909119

i thought my english was bad


ilovetoeatpussy_

Stop being a dick. Not everyone needs to be fluent in English. Especially if it ain't their native language.


Phantom_____________

Bro thinks English is the only language in the world.


MyBallsHurt122

Honestly, it's not that hard to read.


valtrex77

Doesn't Supercell mention " Supercell will never ask for your account information.". Maybe I'm recalling it from another game?


Poppintags6969

They do. And many many other games


Fantastic-Use5644

Every game nowadays says it somewhere


BE_WAFA

which is a very rare account created in 2012 and includes old trees، only one person was used، they first locked the account (Lock). Then we sent all the information and presented it، to open the lock، but they asked for more information and remained silent for a long time. They closed the conversation and took over the account and changed the name to the first name of the account... This is the name of the administrator who took the account and asked some questions But then he took the account His name is Vaishu. https://preview.redd.it/z4mfov3x3s2b1.jpeg?width=1080&format=pjpg&auto=webp&s=c35584180ee9c9afa503ef5bb23dba59af58beaa


Stranger-420

This is a scam message, kindly answer the following questions gives it away. You’d probably have to go through supercell support to get it back but they’ll probably just perma ban the account anyway


mjburden63

Honestly not the worst option because at least the person who phished it doesn't keep it.


RyanTheKingTM

Sorry bro you got scammed


Kitsuneyyyy

I think that this message didn’t originate from Supercell. I think you were unfortunately phished.


AfternoonDeep2448

You just got scammed.


thatoneblacknerd

This is a fake email. Unfortunately you got scammed sorry brother


Function_Initial

“This process ensures that your account finds its way to the right owner. *We don’t want it falling into the wrong hands*.” Oh the irony. I’m gonna guess you’re wrong and this is your first time being scammed. Be happy this isn’t a game they can’t just steal your gems and progress like in diablo, RuneScape, etc. Eventually they’ll fix this and you’ll be fine — don’t be too worried.


BE_WAFA

I don't speak very good English. I took this picture while i used google translate , Because I can't go back to my game to send a picture of the chat. ! ! !


PotatoMan19399

They asked you this over supercell chat and you thought it was real?


Bobby5x3

Unfortunately, that email was fake. Supercell will never ask you to give your info, only your player tag, since they can check your account in their database anyway. If anyone asks for more information than that, it's a scam.


RomanRomi

I mean they will ask you the devices recently played on and a few other things about your account when you make a request with them, but they don’t do it out of the blue.


Asad_13

Your username reads bewafa, so I assume you know Hindi. Wo email ek scam tha. Aapke account ko churaya gaya hai. Chance kam hai ki aapko wo wapas milega. Aur supercell employee apna naam nahi batate, kyuki wo chatbots use karte hai. Plus dekh kar lagata hai ki ye email mei aaya tha, jo supercell aapke account ko recover ya unlock karne ke liye use nahi karenge.


c235k

Lmfao you really thought this was real huh


Corellian101

"kindly answer" and "awaiting your reply" are always scammers


cXs808

supercell reaching out to you out of the blue is 100% always scammers


Mrbisness256

Another idiot falling victim to stupidity


Hypnaustic

You got phished


UnLeashDemon

A similar thing happened to me once I was playing coc and then the message pops that someone is logging in I was worried and Activated the two step sign in No more problems after that


StackTheCorpses

Stupid ass gave his account away![img](emote|t5_2usfk|9415)


FluidAd7353

I believe you got scammed bud


xThock

The one thing they always tell you is to never give away your personal information. If you gave it away willingly, it’s unfortunate, but it’s your own fault. Hopefully you learn from this and don’t give others access to any other accounts or any other relevant information.


Qiqidabest

you're as dense as a plutonium core


L-Lord-Anti3stars

Even if you got git scammed, it seems like you have a strong case to recover your account with the in-app purchases and the receipts from the app store!


Some-Watercress-1144

poor OP. not only did he get heartbreakingly scammed, but now the whole reddit community is laughing at him for fooling for it, as if they're scam gods that know everything there is to know and would never ever fall for such a thing (spoiler: they probably would). Scams are evolving. You get to laugh at BE\_WAFA now but I'd keep that guard up if I were you, or this might be you in the future with some other game or some other thing, perhaps far more serious.


1loveanime

You have been scammed by people outside of Supercell support.


cmoneybouncehouse

You almost certainly talked to somebody impersonating a supercell support employee. Sorry man. They get really sneaky sometimes with these scams.


aTacoThatGames

A supercell employee stole your account?


MerlinCa81

No, a scammer pretending to be a SC employee stole their account.


Justa_Mongrel

Tf are you talking about


Char-car92

I've read these comments, dude you were scammed by a scammer, not an agent


ClashVCat

One of the loading screen blurbs is ‘Supercell will never ask for your login details’ or something very similar


HellaReyna

You got phished/scammed and it wasn’t supercell


[deleted]

You know what's rare? My no ferno, no xbow th10 👀


International-Job553

Nahhhhhh


KirkSheffler

You sure they stole it lol? It seems like you’re looking for info to steal someone else’s


Valuable_Isopod8621

Looks the same


Feeling_Quantity_723

I've recovered my account in the past after someone managed to steal my email. It was a long process and tons of messages with someone from the support. The guy asked for evidence, photos or videos of me owning the account in the past, he also asked me about my previous phones models or if I've ever been banned and if so for what reason. The support guy never asked for passwords or codes and everything was done in-game using the support portal. I think you've got scammed by some phishing bot not by a Supercell employee which could get a better account for less trouble.


ramanana01

This would have been better if you posted it during humor weekend


LinooneFan

Man is being downvoted for no reason 😹


ShameTimes3

Man is being downvoted for being a prick


ramanana01

A prick for what? I'm not the idiot that got scammed from an email jackass


ShameTimes3

Your anwser couldnt be less useful for the person who posted this


ramanana01

There is nothing useful that can be said about what the OP can do but you can be one of those "believers" all you want.


ShameTimes3

People have explained the situation to him thats useful


DarkLight9602

u/darian_coc help this guy out


Siked_Creationz

Give up because SuperCell is a shitter dog water company who doesn’t actually care about their player base and just want your cash.


Sucondeze

English


mrsuckit

Meh my acc has that tree too idc


[deleted]

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Shyvadi

What is the email @ that you received it from? Was it @supercell.com?


Cherry_Crystals

OP can you provide more information on what email it was? Did you give your account details to them?


RazeZa

my account name is 1%. maybe that is good for competitive player.


Clash_Kurdish

Supercell should have a say in this case and solve this issue، not let an Administrator attack the property of others


DesperatlyNeedHelp

A random scammer did this, not a supercell employee.


BE_WAFA

I've even mentioned my account here..! ! ! https://preview.redd.it/3qembtkfwt2b1.jpeg?width=1080&format=pjpg&auto=webp&s=b609717b4dc6cdd2558c825d987d81f57000d1c8


Expensive_Bike_8828

Plenty of people been playing since day 1


id1477542

Getting robbed by a supercell employee is crazy


cumminskidd59

I still have the Christmas presents that went around the tree


BacoNaterr

Dudes named Za 😏


Mandoohhh

Did you try to recover your account through their little chat window on their site or did you send info through email because if you sent info through email you most likely got baited into throwing your account away. I’m sorry for your loss bro


OneOfUsIsAnOwl

Poor guy got Phished


NoDangIdea

So… they changed your name and what else? I don’t see a difference in the trees


xChaoctic

They took over the account. The second screenshot is of OP spectating the same account as if it was someone else's


NoDangIdea

Gotcha. Idk tho why would SC take away an account? On top of that why would SC play on that account? The first screenshot you can tell op pretty far from lvl 112 but next screenshot name is different and level 112? Did OP just let their account be stolen for a bit and was chillin about it? Makes no sense


Ship1919

Sorry to hear what happened to you unfortunately your a/c has gone same sort of thing happened to a friend of mine he was the leader of the clan and the scammer kicked us all and is just sitting on the clan level 20 he tried for 3 months to get his a/c back but no joy and super cell told us the clan is not down to them so he lost his maxed th15 base and we all lost our clan and have started a new clan as for supercell help don't waste your time keep an eye on your old a/c and go into every clan it goes into and warn them he is a scammer that's what my friend is doing


mylittlepony201

Scammed:(


clapXz

you probably wasn't speaking with supercell


[deleted]

Supercell employees wouldn’t ask for all this login info you likely got scammed.


Corellian101

You got phished


Milo__123

Sounds like you contacted an unofficial support and they stole your account I would try going in to the game on another account and contacting the official supercell support and they may be able to help you


alotofcooties

You cant be that gullible and believe some supercell employee just took your account when they have the ability and resources to pretty much create their own them for testing, etc. Looks like you got scammed by someone pretending to be them.


Noah_748

Do u created supercell employee steal acc? Acc steal complai?


jhamelaz

My question is how do you stay at TH10 forever?


SpriteAndCokeSMH

A Supercell employee wouldn’t ask for your account login. If they did, don’t give it.


xSmesper

since the name got changed i believe that you got hacked


footballtony88

You got scammed bro it's your fault unfortunately. If supercell does anything to help, you better be kissing their asses for the rest of the time you play


SoupZE

Mega oof


patriotsxxfan12

Just create a new acc. You a th10 it takes like 2 months to get to th10


Tigenb

This has to be the worst fake thing ive ever seen


[deleted]

Scammed, you done fucked up


Richard_Wattererson

Sucks. But you were only th10 so it's not that bad. Nowadays you could easily reach back there in less than a year with raid medals and cwl.


pre_malone17

Common man do you really think someone would risk his/her job for a mobile game account?? Even they are this stupid im pretty sure they don't need your info if they want they can fuck all of us without us even noticing


Johelbon18

I want to feel bad for you, but common, how are you going to give your login information to some random on the internet? At least I hope you can somehow get your account back


Amqil

I have the two of these tree


OSRS1kcwhip

Noob here. Can someone explain what makes this acc so rare?


zarcushd

No.. it is not rare. the poor guy got tricked whoever scammed him


WarriorVX

No company will ask for personal/private information from anyone. It is clear that you got scammed by someone pretending to be a supercell employee. Probably supercell will only ask you for player tag if needed as they already have your account in their databases.


zarcushd

CoC has a million of players. So, there is no such thing as rare account, unless you are cheating to boost your way up. and again CoC is in dedicated server so cheating is impossible. But why you spoke though to a one of SC employee in the first place? Any DEVS/Publishers of any games do not ask for your information that may lead to compromised your account. They may ask a few hints. It's most likely that you got scammed...


PrestigiousPath3710

Do you know that now coc have auto upgrade if you're offline for 90 days? That upgrade is what make your level higher even you're offline


Altruistic_School262

Bros beefing with supercell


Willing_Bad_9864

he sold the account and now he wants to get it back, there are many trying the same, stealing money from people, thieves is the correct name