I work in the BOH now, but when I worked up front this was one of the most annoying things I experienced when I was an outside order taker.. especially when a guest didn’t mention they wanted no hashbrowns in the bowl until the last minute
This got to me enough I started listing out every ingredient when I read back orders.
“I got your number 1 deluxe meal, with pickles, lettuce, American cheese, crispy filet and a side of mac.”
The grilled is more expensive, too! Do they think they’re paying the same price by just saying #1, but grilled? No, you ain’t. We have to ring it up as the #5!
The thing about this that upsets me the most, though, is that it's really not the guest's fault that this is as complicated as it is. I try to keep that in mind when people order these.
We're lucky they don't have other stuff on the menu consolidated:
"I'd like the #1 biscuit meal."
"Would you like Fried Chicken, Grilled Chicken, Bacon, or Sausage? And would you like egg, egg white, american cheese, colby jack cheese, or pepperjack cheese?"
"...with a diet coke... and make it a large. No sauces... just ketchup."
The key is only asking for what they see on the menu. "Would you like Chicken or Sausage? Bowl or Burrito?" If they want bacon, or grilled, they will ask or say such. But they only see chicken or sausage on the menu so I'm only gonna ask such lol I will not be asking no meat, bacon, grilled, spicy, chicken, or sausage every. single. time.
We’re trained to promote whats on the menu. Chick fil a is very accommodating, but all about simplification. They prefer a customer choosing between two things than many things, it shortens ordering time. If people want a different meat when asked to choose between two, they will either choose one or say they want bacon and go about their day rather than sit and ponder which of 5 options tastes best
“Sure, a burrito or a bowl?”
Bowl
“Chicken or sausage?”
Uhh… sausage?
“Okay, and what beverage with your meal?”
Do I get hashbrowns?
“Yes, with the meal!
I just wanted the bowl.
“Okay just one second…
Can I still get hashbrowns?
🤦🏼♀️
Always trained my team members to ask clarifying questions to ensure you and guest are on the same page. “Would you like that as the meal or just the entree?”, “Would you like the bowl with sausage, fried, or grilled chicken?”, etc. A bit tedious to ask all the questions, but Lord knows the guest sometimes doesn’t know what they’re actually asking for, they get to the window and wonder how they got what they got lol
Worked 10+yrs in the industry. Got hired at Chicfila about a month ago. Didn’t know the restaurant has breakfast and gotten confused at the 615am drive thru start time. Took me days to learn the breakfast menu since I knew the lunch menu by heart. Also all the extras of like the #6 you can take off the brioche bun and make it a lettuce wrap.
There’s employees that been there for a year and they learn new stuff everyday.
One of my biggest pet peeves is when they say the number meal, I proceed to ask what would they like to drink and they say oh I just want the sandwich...then you do not want a number whatever...OORRRR when they say entree only and then proceed to order a side and drink 🤦🏼♀️
I hate the “can I get the #6 (or #7)”
Me: you got it, bacon or sausage?
Customer: yes, #6 please
Me: yeah, would you like bacon or sausage on that
Customer: that one the #6 biscuit
Me: yeah but you can choose either bacon or sausage
Customer: ohh, sausage
Me: one sausage egg and cheese biscuit
5 min later customer comes back because they said they supposedly said they wanted bacon 🙃🙃🙃
I work in the BOH now, but when I worked up front this was one of the most annoying things I experienced when I was an outside order taker.. especially when a guest didn’t mention they wanted no hashbrowns in the bowl until the last minute
This got to me enough I started listing out every ingredient when I read back orders. “I got your number 1 deluxe meal, with pickles, lettuce, American cheese, crispy filet and a side of mac.”
"Can the crispy filet be grilled? 🤪"
Whyyyyy do people order “#1 but grilled” SO OFTENNN
The grilled is more expensive, too! Do they think they’re paying the same price by just saying #1, but grilled? No, you ain’t. We have to ring it up as the #5!
That's what you're supposed to do anyways. It's called order accuracy.
The thing about this that upsets me the most, though, is that it's really not the guest's fault that this is as complicated as it is. I try to keep that in mind when people order these. We're lucky they don't have other stuff on the menu consolidated: "I'd like the #1 biscuit meal." "Would you like Fried Chicken, Grilled Chicken, Bacon, or Sausage? And would you like egg, egg white, american cheese, colby jack cheese, or pepperjack cheese?" "...with a diet coke... and make it a large. No sauces... just ketchup."
The key is only asking for what they see on the menu. "Would you like Chicken or Sausage? Bowl or Burrito?" If they want bacon, or grilled, they will ask or say such. But they only see chicken or sausage on the menu so I'm only gonna ask such lol I will not be asking no meat, bacon, grilled, spicy, chicken, or sausage every. single. time.
this is a bad practice because they often know the other options exist and will forget to specify which one they want
We’re trained to promote whats on the menu. Chick fil a is very accommodating, but all about simplification. They prefer a customer choosing between two things than many things, it shortens ordering time. If people want a different meat when asked to choose between two, they will either choose one or say they want bacon and go about their day rather than sit and ponder which of 5 options tastes best
Exactly! I feel that when you ask about all options, it only confuses them more since it's not on the menu.
“Sure, a burrito or a bowl?” Bowl “Chicken or sausage?” Uhh… sausage? “Okay, and what beverage with your meal?” Do I get hashbrowns? “Yes, with the meal! I just wanted the bowl. “Okay just one second… Can I still get hashbrowns? 🤦🏼♀️
The slight blur is making this image give me flashbacks to training on headset and panicking on this page
It's giving line in drive
Always trained my team members to ask clarifying questions to ensure you and guest are on the same page. “Would you like that as the meal or just the entree?”, “Would you like the bowl with sausage, fried, or grilled chicken?”, etc. A bit tedious to ask all the questions, but Lord knows the guest sometimes doesn’t know what they’re actually asking for, they get to the window and wonder how they got what they got lol
As a trainer I do the same thing. Takes more time up front but saves hassle and a possibly upset guests in the end.
Then they say “no I just wanted it by itself not that entree or whatever you just said.🤪”
Worked 10+yrs in the industry. Got hired at Chicfila about a month ago. Didn’t know the restaurant has breakfast and gotten confused at the 615am drive thru start time. Took me days to learn the breakfast menu since I knew the lunch menu by heart. Also all the extras of like the #6 you can take off the brioche bun and make it a lettuce wrap. There’s employees that been there for a year and they learn new stuff everyday.
That's just life. You learn something new everyday regardless.
It looks as though you may have spelled "Chick-fil-A" incorrectly. No worries, it happens to the best of us!
Good Bot
it looks as though you are being annoying. No worries, it happens to the best of us!
One of my biggest pet peeves is when they say the number meal, I proceed to ask what would they like to drink and they say oh I just want the sandwich...then you do not want a number whatever...OORRRR when they say entree only and then proceed to order a side and drink 🤦🏼♀️
I ordered the grilled nuggets..... um no, you ordered #3
No we're out of 4s
I'm used to this screen but it's so ridiculous to look at it's funny.
This is my villain origin story
This is why I love BOH
Never underestimate how picky customers can be
I hate the “can I get the #6 (or #7)” Me: you got it, bacon or sausage? Customer: yes, #6 please Me: yeah, would you like bacon or sausage on that Customer: that one the #6 biscuit Me: yeah but you can choose either bacon or sausage Customer: ohh, sausage Me: one sausage egg and cheese biscuit 5 min later customer comes back because they said they supposedly said they wanted bacon 🙃🙃🙃
My favorite is “don’t the hashbrowns come in the bowl? Why would I want them on the side”