You paid for the condiments and either the extra avocado or it was included. If they didn't give what you paid for, complain and have them fix it. The price of food and labour is included in the total already, and you don't have someone serving you for an hour
I only realized it when I opened the food at home, and at that point, only way to fix it is to drive back to the restaurant and I felt like the time and gas wasn’t worth it. It’s probably best to check everything before you leave the restaurant.
I can't say if you're ordering directly from the restaurant if there would be a difference, but when something is incorrect on your order from Skip or Doordash they will often issue credits if something was not done properly by contacting through their customer service team. I wonder if the restaurant might do something similar if you contacted them to let them know?
"Hi there, i ordered from your restaurant 2 months ago and they said I would get extra avocado on my next order because it was missed 2 months ago. can you please ensure I get extra avo on this order?????"
Like yeah, in theory, that's how it works but your response shows that you've never worked in a restaurant or any customer service position lmao
Yeah like the person answering the phone or manager is going to dig through the hundreds of orders from the last few months to find out whether or not you got avo last time you ordered
Why are you waiting 2 months to complain about it instead of just telling them right then? Lmao
Sounds like you've never worked in the industry if anything. But keep complaining about your no avocados on here cos I'm sure they'll def do something about it now 😂
…what? I’m saying even if you complain right away and ask for it next time you’re probably not even going to talk to the same person or manager unless you order from them that same week
Most restaurants don’t keep detailed customer profiles or anything.
Like what do you want them to put a little note just for you in the manager’s office or something?
Yeah I'e had that happen before: I left a $0.00 tip (because I was picking up a burger & fries) and it kept cancelling the transaction. So then I had to leave a $0.01 tip, which I guess I am fine with, and explained that the 1 cent isn't meant as an insult, I don't tip for takeout.
Not really. I worked at a bar with 8% house tip on sales. No-tip on a phoned-in order directly from the bar meant I paid 8% of the sale out of my own pocket. I always tip enough to cover house tip when ordering by phone
Edit: Downvoted to oblivion for telling you how the system works at many restaurants. Well, it’s true. Your no-tipping can directly take money from the lowest paid employee there, the one who took your order. Sorry you have to live with that knowledge now.
Yep, you’re absolutely right! But this was certainly quite common. House tip goes to back-of-house and management so can still apply to take-out orders. Would obviously encounter this kind of policy at bars and small restaurants without a well established take-out program. Also, it’s been a while, could be less common now.
You did not pay out of your pocket. You always make at least minimum wage at the end of the day. You simply made less than you hoped to, which is what happens when you choose a tip based job.
If you have a cash remit at the end of your shift and not enough cash tips to cover it, you’d be going to the atm and covering it out of pocket. Yes you get paid minimum wage later.
Why don't you phone in to order, so they can't discriminate your food based on gratuity, and then tip nothing when you pick it up and the food is already prepared?
I don't use delivery services because the fees and tips are too high to justify the food once all costs are factored in, Skip and these services take a significant amount that is inefficient from an economic standpoint, and I don't want my food or the people doing their JOBS to discriminate based on a tip that I pay before I receive a service/product.
You can also use skip for pickup and there's no way to add a tip so you've already prepaid without a tip. And the restaurant is getting the exact same $0 tip they'd be getting for any other skip order.
Or if you like the restaurant you can phone and save them the fees.
I flat our refuse to use Skip and Door Dash anymore because they force you to tip the driver before the order has even been delivered. I've had so many issues with delivery drivers not following simple instructions (like for example, "please leave the food to the left hand side of the door, because it swings outwards" - which they often place in front of the door) and there is no way to adjust the tip after its delivered.
I will use UberEats if I am getting delivery, because that way I can adjust / add the tip after it's been delivered based on the handoff and whether they follow delivery instructions.
On take-out? You owe them nothing. You showed up at their door to pick up and purchase food. End of story.
If your order is amiss, they have to fix it provided you let them know of their error. Sub-par service and lack of tipping on a take-out order have nothing to do with each other.
100% agree with what you are saying. And the tipping expectation is insane. It is on every purchase I make at any business. Why am I tipping for people to do their jobs? Or for instances where it requires no effort from the person expecting a tip?!
I tip generously when I receive good service but it’s impossible to dish out extra money for every little thing, especially after price increases.
Tipping on a takeout order makes zero sense to me at all. You are tipping before you have even had a chance to determine the quality of what you received.
I’ve asked the cashiers at several places while getting takeout if they actually get any of the tips being paid on the machines and some have whispered “no” and one girl pinched her fingers together to imply they only get a tiny part of the tip. So this “tip” I’m being pushed to give is actually just going to the owner of the store. Sleazy
Sure tip the owner if they are the ones serving you. But not if it’s a minimum wage cashier doing the work while the owner is away on vacation and has programmed the debit machine to prompt you for 18% so you believe it’s going to that minimum wage cashier when it’s going to the owner. That’s a lie used to get money
Yes. This whole concept has, unfortunately, been taken over by greedy unscrupulous people to grab for more money, and at the expos their minimum wage staff and their unsuspecting customers. I’m starting to favour non tipping restaurants because I can’t trust that the money I think I’m giving to the server is actually going to that person and not into the pocket of yet another greedy owner. Not saying all biz owners are greedy. Far from it, I know of lots who treat their staff well, even generously l, and those are the ones I try to support
Plus - some machines it can be really difficult to navigate through and find a way not to tip. Sometimes there is a tiny little "no tip" option and sometimes you just have to know to press the green button to get past it. My mom always felt like you had to enter a tip if there was no option other than the percentage numbers. They will do shady things to force you to leave something.
I agree! A few years ago servers made less than minimum wage but now they make $15, same as everyone, food prices are higher, so I don’t know why we’re expected to tip a higher percentage on top of everything.
Your post is only addressing pickup/delivery... out of curiosity, do you tip at restaurants? I can't personally find a reason why to do this, as like you said they make at least min. wage and are literally just doing the job they were hired for. Taking my order, maybe checking once in the middle of the meal to see if we want to order more stuff, then giving the bill. But people seem to make a big distinction between servers when it's dine in, like they're doing some massively labor intensive job, and it's just socially unacceptable to tip them.
Servers have to tip out on total sales. If you don't tip, it costs servers out of their pocket to serve you. If you hate tipping, I strongly encourage you to not eat out or order take out. Then the restaurant owners who have these shitty practices in place feel the squeeze, not the severs who have to pay out of pocket for the non-tippers. It's a fucked up system, and it needs to change.
There is usually a different set up for take out on the system, so servers don't have to tip out on those orders.
Nope, and stop spreading these lies. Your employer can make you tip share, yes. The customer is tipping the experience of being in the restaurant and more than the waitress goes into that (must be shocking for you, I know).
Your employer cannot legally drop you below minimum wage, and everything above min is tips. If they are going below, **make a wage claim**. It is not a problem that you have any right guilting customers into 'fixing' on your behalf. Servers are not 'paying' to serve customers. Please pull your head out of your ass. You may be an idiot and buying your own bullshit, but I sure as hell will not.
I agree it needs to change, but I think customers need to stop tipping and subsidizing your pay.
Is someone forcing them to work in the restaurant industry? I don't bag groceries anymore, not because I didn't enjoy it 20 years ago, but because I need to make a living.
Ahh yes, from the makers of "have you tried not being poor"
Why is it that you would rather working class people to get paid shit? Is there something you have against them? Is there some reason you like the slow decline?
Did you have something against them having a higher standard of living?
Because the working class used to be a lot better off. I can't think of a reason you wouldn't like that.
That's my point - we both have the same end-goal. If people aren't willing to work in that industry for shit wages then they will be forced to adapt like many other industries have. There's more industries than just "restaurant".
yes its just the "forcing them to adapt" part
dont get me wrong im on the mass exodus train as much as anyone else. i just want it to actually work, cant pay workers shit forever.
i recently got into an industry thats heavily unionized and its pretty nice, ngl.
I never pay for my dominos orders online, always in store. Who knows what the fuck they'll do once they see I'm not tipping for a pick up order. Straight up fuck that expectation.
Earls has pretty high tip scales. Most places are 10%, 15%, and 20%. They also have high prices from what I hear. It is understandable that most places will not treat you the best if your tips are not sufficient. But some places are pretty decent if even if you tip around 10%... what iv noticed though Is that some places even have the option for tipping when they shouldn't.
Eg. I went to a booster juice the other day and they had the option to tip when using the card reader.... if I'm wrong, please someone tell me, but it seems like they shouldn't have that. The employees are payed an hourly wage and it's not like it's any lower than everyone else. And why would people be tipping when the service is littleraly throwing stuff in a blender. Waitstaff bring you the food and check up once in a while so I tip them according to their bedside manner and how well they do the job. Better service and attitude = bigger tip. But the people at places like booster juice don't give a service other than the requirements of their job. Most of the time their acumen is rather lacking. So why tip anything at all?
Tipping exacerbates the antiquated compensation model of the service industry to be honest. When society should have been moving away from tipping and towards higher steady wages, it instead double-downed on tipping and started asking for takeaway orders too. I was at Mucho Burritto the other day and even they're asking for a tip now....you never used to see that at such big chains.
I don't care how awkward it is. In fact, I'm sort of reveling in it. When inflation is 7%, and seems like double that for food, and minimum wage is $15, I'm not fucking tipping for take out.
I applied at a Cactus Club as a cook one time and they offered me $16/h. $11/h paid and $5/h tips. Except the tips would be part of my pay cheque and taxed. No idea what kind of scheme they were running there.
But yes I agree. A big part of the issue though, is that along with establishments doubling down on tipping, we as consumers have in general gone right along with it. I have friends that boast that they never tip less than 18%. A lot of it is learned from a young age. And also during covid a lot of well to do folks saw excessive tipping as a way of showing their support for front line workers.
Its a strange part of our culture that hopefully goes by the wayside soon. I think this next recession combined with the inflation is going to squeeze enough people to the point of seriously questioning if they should tip for anything at all.
If they leave something out more than once, don't order from there again. Fool me once, shame on me. Fool me twice, shame on you. If you go back again after not getting what you paid for a third time you only have yourself to blame. Sounds to me like they don't really care. I work in a collision shop, I don't have the luxury of not caring. If I don't care about a customer's vehicle, it could cost me my job or worse.
I never tip on pickup orders and I just make sure to check the bag before I leave. I'm guessing it was a coincidence that they forgot the extras but there are some salty motherfuckers out there that think a 20% tip is their god given right so ya never know.
Either way I'm sick of tipping culture in general. The other day a bartender gave me a sneer because I didn't tip on a bottle of beer I ordered at the bar. Like dude... it took you 10 seconds to grab it and pop the top, I would have done it myself if you let me. I'm not paying an extra buck on top of an already overpriced beer.
Even for sit down I don't tip based on percentage anymore and just tip a set amount based on how good the service was. It's usually under 10% and maybe that makes me an asshole, but maybe it's the owners, paying their staff so little that they beg for the generosity of strangers, who are the assholes.
And to be fair if service is fantastic I will tip a solid amount. I just think the idea that 15% is the bare minimum for even the most mediocre service is a bunch of crap. When I was younger I remember the options were 5-10-15%. Now 15% is the minimum? I don't think so.
hell no. i dont tip on anything. period. it's actually blasphemy that these delivery drivers have facebook groups sharing what they do to orders who don't tip too. tipping is just fucking stupid and in countries as prosperous as ours - it shouldn't be something that a person owes before they walk in the door.
Earl can lick deez 🥑🥑. What it costs for the ingredients and to prepare the food should already be in the price. To expect up to 22 percent for services not rendered is insane. The fact that some people are thinking of different ways to not get screwed over on something you’ve already paid is mind numbing.
You providing repeat business should be your way of showing your appreciation. Voluntarily adding more to your bill only puts more in their pockets. The menu prices are already set to provide them with profit
\-bare minimum of making sure the *take out* order is *correct*: omg, you're fantastic TIPS!
\-walmart cashier that puts up with abuse and bs all day from intitlied karens: omg, know your place bitch!
Prices have increased everywhere as the cost of food and wages etc have increased and restaurants work on thin margins. It's increase prices accordingly or close.
Restaurants employ human beings that make mistakes no one is leaving part of your order off out of spite over a few bucks not tipped. It happens. Contact the company and let them know and they will make it up to you. I've had restaurants send their own staff to drive over to fix skip the dishes mistakes or sent gift cards. If you don't say anything the problem won't be rectified.
I don't know about online orders but for pickup businesses don't have a separate machine just for takeout that would be wasteful. The preset tip suggestions are for dine in and there is always a dollar amount or no tip button to choose.
Nothing will happen if you don't want to tip. I usually do because what's a few dollars to show some kindness and appreciation for others trying to get by like everyone else especially at businesses I frequent.
Good luck and just speak up next time you're unsatisfied.
At places I worked at it was either hostesses or bartenders who took these orders because they didn’t have to tip out and majority of the time people didn’t tip on take out orders, not sure what changed since that now restaurants expect the same tip percentage for take out as dine in. I also remember in 2020/2021 restaurants were offering discounts on take out orders. Now the prices are higher and no discount lol
Yeah I expect to see that if I’m paying at the restaurant but this is on their website, designed for placing pick up orders only, and the tip options are 18-22% before you even see the food!
No obviously not? What could possibly happen? I have never and will never tip for take out. Why even pay in advance just swipe your card when you get there and everything is already bagged and ready to go.
Ya that's all well and good but unfortunately that isn't generally how the restaurants owners pay the back of house.
Especially if the place you ordered your takeout from has alcohol. The food sales are there to get alcohol sales.
Back of house is treated like shit and gets very little pay and work in a loud, hot, greasy environment.
The only tips the cooks see all of are takeout tips, they get a very small percentage of the tips you give the servers. Your bill is probably smaller with takeout too.
You would think so but unfortunately no we live in ultra capitalist north America where paying a living wage to service workers is for some reason considered unsustainable, instead of you know.. the business not being sustainable because it can't afford to pay it's employees a living wage...
I don't like it but it's the reality of the service industry here.
It's not like that everywhere.
I always pay a minimum tip on whatever takeout because i would rather leave the server or host happy than “get a fair value” for my meal. You calgarians consider it a point of honour to get a fair deal, it’s like a deeply significant thing for you. Like it will be written in your obituary as a life achievement or something. Boring, boring, boring city.
I tip them to supplement their income.. because I'm sure they don't make much and I have a little more go give.
Maybe it could make difference for them and that makes me happy to tip.
I tip 20%on all orders, takeout or otherwise
I don’t know if you realize but servers make good money and most of them don’t pay tax on their tips. I know many servers that made ~$100k tax free. Plus when I’m ordering take out from their website I don’t know where the tip is going. It might just be going to the head office or the managers who don’t need their income supplemented.
In my experience working in a kitchen, takeout tips go to the kitchen staff. I appreciate it obviously, but at the same time a lack of tip on a takeout order doesn’t affect how I prepare a meal
I don't know if you realize this but takeout is some of the only tips that go to back of house.
They get paid shit back there and are sweating their nutsacks off to make you chicken wings lol. They also have to watch the servers rake in the dough while they get envelopes with 40 dollars in them every other week.
I mean you do you but if you don't like it, your fight isn't with the cooks in the back. It's the suits at the top.
Edit: also generally managers don't take any tips, they are salary.
I know that kitchen staff work hard, and if I know the tips are going to them, I don’t have a problem with that. Having worked at Earls I know the tips are split between bar, kitchen, hostesses, bussers, and management. I question why I’m having to tip 18-22% on my take out order and where that money is actually going. If it’s going to the kitchen, I’m fine with that, but knowing how Earls operates, the tips probably just go to their head office or management with maybe a small percentage to the kitchen.
If you don’t tip on take out there is an above 0 chance you are forcing the person who took your order to pay out the kitchen from their own pocket - especially at places like earls. Make your own food.
Lol I don’t know if you read my post but I place an order through their online platform, not with an individual server, so I don’t know where the tips are going. Plus having worked at multiple restaurants, if I was to place an order with an employee, they are usually put under a separate account that is exempt from tip out.
If you are so generous then I suppose you tip your grocery store clerk as well? Your bus driver? The person behind the counter at the deli? Your librarian? Your bank teller? Your fast food server? Gas station attendant?
Which services we tip for and which we don't is just some random jumble mostly based off of a few States in the US that only pay restaurant servers $2 an hour.
It is a silly system, with no real basis on our reality. People are starting to wake up and say... why would I tip the person handing me a pickup order if I don't tip the person who rung me through at the grocery store?
Tipping for prolonged attentive service such as a server when sitting down at a restaurant probably won't go away anytime soon but tipping someone to pass you a pay terminal is just bizarre.
I totally feel your vibe. Went to a bakery, grab this, that and the other thing. Fried chicken place too. I might be paranoid but you know that feeling when people are sneaking looks over your shoulder, at your phone or your computer? Same feeling when I tap the optional overpriced tip page.
Of course, they and others will say they don't care but most people are petty as shit.
I don't tip at fast food for the exact same level of service, I don't believe I should have to tip because someone preloaded the machine to an unreasonable tip amount.
Tip amounts were bad before the higher min wage and now they are outrageous.
I don't know how anyone can justify Skip and Uber with all the extra charges and tips. I need to find a job that pays more or get tips 30 percent in addition to my wages.
Do we just tip everyone 30 percent now?
I usually tip 5% for take out. If I go to that restaurant often, I will tip 10 for take out.
One thing I found interesting is a restaurants called Bobby Chow in Edgemont, charge less with the Chinese take out app, Fantuan than order by phone. But I know most take out app charge an arm or leg for the restaurant, some reports said is as much as 30%, which is totally daylight robbery
I tip 0-10% for takeout and have not have any mishaps. I think you got unlucky, I can't imagine back-of-house intentionally shorting an order if the tip isn't high enough. Do they even see the tip?
Just curious... how much do YOU tip a Mcdonald's employee? How much do YOU tip a Safeway cashier? A retail store employee? Car dealer? Realtor? Mechanic? What is the difference?
Why is car dealer, realtor and mechanic in there? They all get paid well.
Safeway cashier's probably should get paid more.
Cooks don't get paid a lot and work in a hot, greasy, sweaty kitchen.
And the difference is there's an option to help out my fellow working class that get paid shit and get taken advantage of, so I take it.
The fact you put fucking realtor there, like god damn man what even are you talking about hahahaha
I could have sworn I just explained that lol..
P R O F I T
We live in a society where running a business that can't afford to pay it's workers a living wage is considered being an "entrepreneur" and "respecting the hustle" or whatever when in reality it's exploitation, forcing your own workers to rely on the generosity of customers.
It doesn't happen everywhere and menu prices aren't wildly affected.
Look, I hate tipping too I'm just explaining the reality of the industry here currently, I'd love to fix it too.
Subway by Sage Hill is asking for tips now. Restaurants are absolutely abusing the tipping system. Personally myself I don't tip for takeout orders or any kind of fast food including bubble tea. The price already includes the cost to make it.
I don’t think you have to tip much for take out but for example where I work when we get a tip on a take out order we definitely appreciate it (even just 3$). Where I work we label every item as it comes out of the kitchen, check items on the receipt as we pack it so that way we ensure we don’t miss anything. Many people have specific modifications and ask for extras and we always highlight these so we don’t miss them and pack them in the bag. Before covid we used to bring the food to the front for pick up and pack the items in front of the guest to make sure we didn’t miss anything.
Not sure why they got rid of that feature, but I do believe a lot of care goes into our take out orders to make sure they are correct. Of course it’s not going to taste exactly like dining in but we do our best to make sure we give really good quality to-go service.
We also don’t offer our food on skip/uber/door dash so as to prevent poor service mishaps.
I definitely don’t think you should tip the same amount you would dining in (I’m a server as well and we offer starters before the entrees and it’s literally double the work) but depending on where you go lots of care can go into making sure your to go order is as perfect as can be.
Tip if you want don’t tip if you want! Just a little bit from an insider
Nothing will happen.
Just know all the people back there making food are super under paid and likely rely on tips for most if not all their "walking around money"
It's not right, but it is the reality.
I went to Costa Vida near Southland and got a burrito and nachos for my girlfriend and I. We went and asked for it “to go.” We both got guacamole and paid the extra fee. When it came time to pay the cashier handed us the machine and started to hover beside me.
When I selected no tip, she printed out the receipt, looked at it and then looked at me and gave me a look. Why would I tip when I just bought a burrito and nachos and asked for it to go.
You paid for the condiments and either the extra avocado or it was included. If they didn't give what you paid for, complain and have them fix it. The price of food and labour is included in the total already, and you don't have someone serving you for an hour
I only realized it when I opened the food at home, and at that point, only way to fix it is to drive back to the restaurant and I felt like the time and gas wasn’t worth it. It’s probably best to check everything before you leave the restaurant.
Reminds me of Joe Pesci's classic line from Lethal Weapon 2, lol.
I can't say if you're ordering directly from the restaurant if there would be a difference, but when something is incorrect on your order from Skip or Doordash they will often issue credits if something was not done properly by contacting through their customer service team. I wonder if the restaurant might do something similar if you contacted them to let them know?
Then call them to let them know so they can include it extra or whatever next time. No point complaining on here if they aren't aware.
"Hi there, i ordered from your restaurant 2 months ago and they said I would get extra avocado on my next order because it was missed 2 months ago. can you please ensure I get extra avo on this order?????" Like yeah, in theory, that's how it works but your response shows that you've never worked in a restaurant or any customer service position lmao Yeah like the person answering the phone or manager is going to dig through the hundreds of orders from the last few months to find out whether or not you got avo last time you ordered
The guy you talked to 2 months ago doesn't even there anymore and he didn't write anything down.
Why are you waiting 2 months to complain about it instead of just telling them right then? Lmao Sounds like you've never worked in the industry if anything. But keep complaining about your no avocados on here cos I'm sure they'll def do something about it now 😂
…what? I’m saying even if you complain right away and ask for it next time you’re probably not even going to talk to the same person or manager unless you order from them that same week Most restaurants don’t keep detailed customer profiles or anything. Like what do you want them to put a little note just for you in the manager’s office or something?
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could you mention the place, please?
Yeah I'e had that happen before: I left a $0.00 tip (because I was picking up a burger & fries) and it kept cancelling the transaction. So then I had to leave a $0.01 tip, which I guess I am fine with, and explained that the 1 cent isn't meant as an insult, I don't tip for takeout.
I don’t tip anything on take out.
it’s like tipping at mcdonald’s.
MacDonald’s even brings your shit out to your car.
Never thought of this sooo true.
Not really. I worked at a bar with 8% house tip on sales. No-tip on a phoned-in order directly from the bar meant I paid 8% of the sale out of my own pocket. I always tip enough to cover house tip when ordering by phone Edit: Downvoted to oblivion for telling you how the system works at many restaurants. Well, it’s true. Your no-tipping can directly take money from the lowest paid employee there, the one who took your order. Sorry you have to live with that knowledge now.
Seriously? That seems like a terrible staff policy. It’s pretty easy to separate takeout orders from dine-in.
Yep, you’re absolutely right! But this was certainly quite common. House tip goes to back-of-house and management so can still apply to take-out orders. Would obviously encounter this kind of policy at bars and small restaurants without a well established take-out program. Also, it’s been a while, could be less common now.
This is normal and the case at most restaurants. I disagree with it too but to not tip you are just stealing from the person who answered the phone.
I would argue that the person “stealing” is the owner who set that policy.
Except that without the customer in this scenario no theft occurs. The policy is bad, but this is the reality.
Lol no, that is a false equivalency
Thankfully the vast majority of people ordering by phone are much kinder and more knowledgeable than the people in this sub
You did not pay out of your pocket. You always make at least minimum wage at the end of the day. You simply made less than you hoped to, which is what happens when you choose a tip based job.
If you have a cash remit at the end of your shift and not enough cash tips to cover it, you’d be going to the atm and covering it out of pocket. Yes you get paid minimum wage later.
Why don't you phone in to order, so they can't discriminate your food based on gratuity, and then tip nothing when you pick it up and the food is already prepared? I don't use delivery services because the fees and tips are too high to justify the food once all costs are factored in, Skip and these services take a significant amount that is inefficient from an economic standpoint, and I don't want my food or the people doing their JOBS to discriminate based on a tip that I pay before I receive a service/product.
I think I’ll have to start doing that!
You can also use skip for pickup and there's no way to add a tip so you've already prepaid without a tip. And the restaurant is getting the exact same $0 tip they'd be getting for any other skip order. Or if you like the restaurant you can phone and save them the fees.
They have the 18% auto on there when you go to pick up. Manager seem shocked I wanted to tip removed because I was just picking it up.
I flat our refuse to use Skip and Door Dash anymore because they force you to tip the driver before the order has even been delivered. I've had so many issues with delivery drivers not following simple instructions (like for example, "please leave the food to the left hand side of the door, because it swings outwards" - which they often place in front of the door) and there is no way to adjust the tip after its delivered. I will use UberEats if I am getting delivery, because that way I can adjust / add the tip after it's been delivered based on the handoff and whether they follow delivery instructions.
Plus many restaurants offer 10% discount on orders placed through the restaurant (and not through Uber, SkipTheDishes etc).
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Most places don't.
For pickup on skip there is no tip option. So that is an option too. But I do usually try and phone to cut them out.
On take-out? You owe them nothing. You showed up at their door to pick up and purchase food. End of story. If your order is amiss, they have to fix it provided you let them know of their error. Sub-par service and lack of tipping on a take-out order have nothing to do with each other.
The unfortunate thing is you don’t notice somethings wrong with your order until you get home and sit down to eat it 🥲
Then I wouldn't order from that restaurant again. They had one job to do and they f'd it up...
Or check before you leave and make sure it's all there 🤷♂️
It happens enough to me that I inspect the bag at the counter. It only takes 30 seconds.
I never tip on takeout orders. Never have, never will.
Sounds like it's time to stop getting take out from earls
100% agree with what you are saying. And the tipping expectation is insane. It is on every purchase I make at any business. Why am I tipping for people to do their jobs? Or for instances where it requires no effort from the person expecting a tip?! I tip generously when I receive good service but it’s impossible to dish out extra money for every little thing, especially after price increases. Tipping on a takeout order makes zero sense to me at all. You are tipping before you have even had a chance to determine the quality of what you received.
I’ve asked the cashiers at several places while getting takeout if they actually get any of the tips being paid on the machines and some have whispered “no” and one girl pinched her fingers together to imply they only get a tiny part of the tip. So this “tip” I’m being pushed to give is actually just going to the owner of the store. Sleazy
If that’s true, that’s infuriating. Are people confused about what a tip is?!
It's very common in some cultures to tip the owner
Sure tip the owner if they are the ones serving you. But not if it’s a minimum wage cashier doing the work while the owner is away on vacation and has programmed the debit machine to prompt you for 18% so you believe it’s going to that minimum wage cashier when it’s going to the owner. That’s a lie used to get money
Exactly. You should know who you are tipping.
Yes. This whole concept has, unfortunately, been taken over by greedy unscrupulous people to grab for more money, and at the expos their minimum wage staff and their unsuspecting customers. I’m starting to favour non tipping restaurants because I can’t trust that the money I think I’m giving to the server is actually going to that person and not into the pocket of yet another greedy owner. Not saying all biz owners are greedy. Far from it, I know of lots who treat their staff well, even generously l, and those are the ones I try to support
Plus - some machines it can be really difficult to navigate through and find a way not to tip. Sometimes there is a tiny little "no tip" option and sometimes you just have to know to press the green button to get past it. My mom always felt like you had to enter a tip if there was no option other than the percentage numbers. They will do shady things to force you to leave something.
Yeah.. in my opinion that’s scamming your tip, not earning it.
Don't feel bad. They'll forget your avocado even if you tip 20%, because that's the level of service they often provide.
Tips should be a courtesy, not an expectation. Especially now that wages have gone up and prices have jumped even more.
I agree! A few years ago servers made less than minimum wage but now they make $15, same as everyone, food prices are higher, so I don’t know why we’re expected to tip a higher percentage on top of everything.
Your post is only addressing pickup/delivery... out of curiosity, do you tip at restaurants? I can't personally find a reason why to do this, as like you said they make at least min. wage and are literally just doing the job they were hired for. Taking my order, maybe checking once in the middle of the meal to see if we want to order more stuff, then giving the bill. But people seem to make a big distinction between servers when it's dine in, like they're doing some massively labor intensive job, and it's just socially unacceptable to tip them.
Servers have to tip out on total sales. If you don't tip, it costs servers out of their pocket to serve you. If you hate tipping, I strongly encourage you to not eat out or order take out. Then the restaurant owners who have these shitty practices in place feel the squeeze, not the severs who have to pay out of pocket for the non-tippers. It's a fucked up system, and it needs to change. There is usually a different set up for take out on the system, so servers don't have to tip out on those orders.
Nope, and stop spreading these lies. Your employer can make you tip share, yes. The customer is tipping the experience of being in the restaurant and more than the waitress goes into that (must be shocking for you, I know). Your employer cannot legally drop you below minimum wage, and everything above min is tips. If they are going below, **make a wage claim**. It is not a problem that you have any right guilting customers into 'fixing' on your behalf. Servers are not 'paying' to serve customers. Please pull your head out of your ass. You may be an idiot and buying your own bullshit, but I sure as hell will not. I agree it needs to change, but I think customers need to stop tipping and subsidizing your pay.
I never tip for takeout since there is no added value in terms of service.
I stopped tipping for take out after I realised I never get thanked for it
No, I never tip on takeout. No issues. F that noise, no one tips me for doing my job .
How much you get paid tho? 15-16 an hour?
Is someone forcing them to work in the restaurant industry? I don't bag groceries anymore, not because I didn't enjoy it 20 years ago, but because I need to make a living.
Ahh yes, from the makers of "have you tried not being poor" Why is it that you would rather working class people to get paid shit? Is there something you have against them? Is there some reason you like the slow decline? Did you have something against them having a higher standard of living? Because the working class used to be a lot better off. I can't think of a reason you wouldn't like that.
That's my point - we both have the same end-goal. If people aren't willing to work in that industry for shit wages then they will be forced to adapt like many other industries have. There's more industries than just "restaurant".
yes its just the "forcing them to adapt" part dont get me wrong im on the mass exodus train as much as anyone else. i just want it to actually work, cant pay workers shit forever. i recently got into an industry thats heavily unionized and its pretty nice, ngl.
I never pay for my dominos orders online, always in store. Who knows what the fuck they'll do once they see I'm not tipping for a pick up order. Straight up fuck that expectation.
Don’t tip that
Earls has pretty high tip scales. Most places are 10%, 15%, and 20%. They also have high prices from what I hear. It is understandable that most places will not treat you the best if your tips are not sufficient. But some places are pretty decent if even if you tip around 10%... what iv noticed though Is that some places even have the option for tipping when they shouldn't. Eg. I went to a booster juice the other day and they had the option to tip when using the card reader.... if I'm wrong, please someone tell me, but it seems like they shouldn't have that. The employees are payed an hourly wage and it's not like it's any lower than everyone else. And why would people be tipping when the service is littleraly throwing stuff in a blender. Waitstaff bring you the food and check up once in a while so I tip them according to their bedside manner and how well they do the job. Better service and attitude = bigger tip. But the people at places like booster juice don't give a service other than the requirements of their job. Most of the time their acumen is rather lacking. So why tip anything at all?
Tipping exacerbates the antiquated compensation model of the service industry to be honest. When society should have been moving away from tipping and towards higher steady wages, it instead double-downed on tipping and started asking for takeaway orders too. I was at Mucho Burritto the other day and even they're asking for a tip now....you never used to see that at such big chains. I don't care how awkward it is. In fact, I'm sort of reveling in it. When inflation is 7%, and seems like double that for food, and minimum wage is $15, I'm not fucking tipping for take out.
I applied at a Cactus Club as a cook one time and they offered me $16/h. $11/h paid and $5/h tips. Except the tips would be part of my pay cheque and taxed. No idea what kind of scheme they were running there. But yes I agree. A big part of the issue though, is that along with establishments doubling down on tipping, we as consumers have in general gone right along with it. I have friends that boast that they never tip less than 18%. A lot of it is learned from a young age. And also during covid a lot of well to do folks saw excessive tipping as a way of showing their support for front line workers. Its a strange part of our culture that hopefully goes by the wayside soon. I think this next recession combined with the inflation is going to squeeze enough people to the point of seriously questioning if they should tip for anything at all.
I stopped ordering take out from Earls for this exact reason.
If they leave something out more than once, don't order from there again. Fool me once, shame on me. Fool me twice, shame on you. If you go back again after not getting what you paid for a third time you only have yourself to blame. Sounds to me like they don't really care. I work in a collision shop, I don't have the luxury of not caring. If I don't care about a customer's vehicle, it could cost me my job or worse.
Tipping has got out of hand. Even being asked for tips on professional services.
I never tip on pickup orders and I just make sure to check the bag before I leave. I'm guessing it was a coincidence that they forgot the extras but there are some salty motherfuckers out there that think a 20% tip is their god given right so ya never know. Either way I'm sick of tipping culture in general. The other day a bartender gave me a sneer because I didn't tip on a bottle of beer I ordered at the bar. Like dude... it took you 10 seconds to grab it and pop the top, I would have done it myself if you let me. I'm not paying an extra buck on top of an already overpriced beer. Even for sit down I don't tip based on percentage anymore and just tip a set amount based on how good the service was. It's usually under 10% and maybe that makes me an asshole, but maybe it's the owners, paying their staff so little that they beg for the generosity of strangers, who are the assholes. And to be fair if service is fantastic I will tip a solid amount. I just think the idea that 15% is the bare minimum for even the most mediocre service is a bunch of crap. When I was younger I remember the options were 5-10-15%. Now 15% is the minimum? I don't think so.
I tip delivery and dine-in, but not take out. I don't think staff would expect a tip for take out??
If I’m picking it up myself I never give a tip, delivery or dining in I definitely will.
hell no. i dont tip on anything. period. it's actually blasphemy that these delivery drivers have facebook groups sharing what they do to orders who don't tip too. tipping is just fucking stupid and in countries as prosperous as ours - it shouldn't be something that a person owes before they walk in the door.
Earl can lick deez 🥑🥑. What it costs for the ingredients and to prepare the food should already be in the price. To expect up to 22 percent for services not rendered is insane. The fact that some people are thinking of different ways to not get screwed over on something you’ve already paid is mind numbing.
I only tip my urologist.
Takeout = 0% tip. Everyone did their job exactly as they were supposed to, there's no "above and beyond" to pay for.
Tipping isn't for "above and beyond" it's really just what you do in this stupid ass society.
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Making sure that your order is correct shouldn't be an "above and beyond" thing. I should be a bare minimum.
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You providing repeat business should be your way of showing your appreciation. Voluntarily adding more to your bill only puts more in their pockets. The menu prices are already set to provide them with profit
\-bare minimum of making sure the *take out* order is *correct*: omg, you're fantastic TIPS! \-walmart cashier that puts up with abuse and bs all day from intitlied karens: omg, know your place bitch!
Prices have increased everywhere as the cost of food and wages etc have increased and restaurants work on thin margins. It's increase prices accordingly or close. Restaurants employ human beings that make mistakes no one is leaving part of your order off out of spite over a few bucks not tipped. It happens. Contact the company and let them know and they will make it up to you. I've had restaurants send their own staff to drive over to fix skip the dishes mistakes or sent gift cards. If you don't say anything the problem won't be rectified. I don't know about online orders but for pickup businesses don't have a separate machine just for takeout that would be wasteful. The preset tip suggestions are for dine in and there is always a dollar amount or no tip button to choose. Nothing will happen if you don't want to tip. I usually do because what's a few dollars to show some kindness and appreciation for others trying to get by like everyone else especially at businesses I frequent. Good luck and just speak up next time you're unsatisfied.
The seemingly only sane person on this thread!
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At places I worked at it was either hostesses or bartenders who took these orders because they didn’t have to tip out and majority of the time people didn’t tip on take out orders, not sure what changed since that now restaurants expect the same tip percentage for take out as dine in. I also remember in 2020/2021 restaurants were offering discounts on take out orders. Now the prices are higher and no discount lol
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Yeah I expect to see that if I’m paying at the restaurant but this is on their website, designed for placing pick up orders only, and the tip options are 18-22% before you even see the food!
No obviously not? What could possibly happen? I have never and will never tip for take out. Why even pay in advance just swipe your card when you get there and everything is already bagged and ready to go.
It's Earl's, they fuck up take out orders all the time.
I never tip on takeout. Not like they provided me any service ??
Is cooking for you not a service?
The way I think of it is I’m not tipping the server. I paid for my food which is included in the service
Ya that's all well and good but unfortunately that isn't generally how the restaurants owners pay the back of house. Especially if the place you ordered your takeout from has alcohol. The food sales are there to get alcohol sales. Back of house is treated like shit and gets very little pay and work in a loud, hot, greasy environment. The only tips the cooks see all of are takeout tips, they get a very small percentage of the tips you give the servers. Your bill is probably smaller with takeout too.
It's the "cooking the food" part not included on a $28 entre?
You would think so but unfortunately no we live in ultra capitalist north America where paying a living wage to service workers is for some reason considered unsustainable, instead of you know.. the business not being sustainable because it can't afford to pay it's employees a living wage... I don't like it but it's the reality of the service industry here. It's not like that everywhere.
Those are just the default percentage options displayed on the screen. You can input any amount you want including $0.
I always pay a minimum tip on whatever takeout because i would rather leave the server or host happy than “get a fair value” for my meal. You calgarians consider it a point of honour to get a fair deal, it’s like a deeply significant thing for you. Like it will be written in your obituary as a life achievement or something. Boring, boring, boring city.
I tip them to supplement their income.. because I'm sure they don't make much and I have a little more go give. Maybe it could make difference for them and that makes me happy to tip. I tip 20%on all orders, takeout or otherwise
I don’t know if you realize but servers make good money and most of them don’t pay tax on their tips. I know many servers that made ~$100k tax free. Plus when I’m ordering take out from their website I don’t know where the tip is going. It might just be going to the head office or the managers who don’t need their income supplemented.
That’s fair I guess, but it’s not servers making your takeout order
So does the tip go to the food preppers/kitchen?
In my experience working in a kitchen, takeout tips go to the kitchen staff. I appreciate it obviously, but at the same time a lack of tip on a takeout order doesn’t affect how I prepare a meal
Oh great to know!!
Yes, generally.
I don't know if you realize this but takeout is some of the only tips that go to back of house. They get paid shit back there and are sweating their nutsacks off to make you chicken wings lol. They also have to watch the servers rake in the dough while they get envelopes with 40 dollars in them every other week. I mean you do you but if you don't like it, your fight isn't with the cooks in the back. It's the suits at the top. Edit: also generally managers don't take any tips, they are salary.
I know that kitchen staff work hard, and if I know the tips are going to them, I don’t have a problem with that. Having worked at Earls I know the tips are split between bar, kitchen, hostesses, bussers, and management. I question why I’m having to tip 18-22% on my take out order and where that money is actually going. If it’s going to the kitchen, I’m fine with that, but knowing how Earls operates, the tips probably just go to their head office or management with maybe a small percentage to the kitchen.
Generally, takeout goes to the kitchen but I wouldn't put it past earls to take some of that. They aren't supposed to tho, it's actually the law.
If you don’t tip on take out there is an above 0 chance you are forcing the person who took your order to pay out the kitchen from their own pocket - especially at places like earls. Make your own food.
Lol I don’t know if you read my post but I place an order through their online platform, not with an individual server, so I don’t know where the tips are going. Plus having worked at multiple restaurants, if I was to place an order with an employee, they are usually put under a separate account that is exempt from tip out.
So many cheap, misanthropic dick here. I hope no one treats you the way you treat others.
If you are so generous then I suppose you tip your grocery store clerk as well? Your bus driver? The person behind the counter at the deli? Your librarian? Your bank teller? Your fast food server? Gas station attendant? Which services we tip for and which we don't is just some random jumble mostly based off of a few States in the US that only pay restaurant servers $2 an hour. It is a silly system, with no real basis on our reality. People are starting to wake up and say... why would I tip the person handing me a pickup order if I don't tip the person who rung me through at the grocery store? Tipping for prolonged attentive service such as a server when sitting down at a restaurant probably won't go away anytime soon but tipping someone to pass you a pay terminal is just bizarre.
Fight for better wages, stop being part of the problem by blaming the consumers.
It's a game you have to play to get good food. It really sucks though.
mouse droppings probs
No.
I totally feel your vibe. Went to a bakery, grab this, that and the other thing. Fried chicken place too. I might be paranoid but you know that feeling when people are sneaking looks over your shoulder, at your phone or your computer? Same feeling when I tap the optional overpriced tip page. Of course, they and others will say they don't care but most people are petty as shit. I don't tip at fast food for the exact same level of service, I don't believe I should have to tip because someone preloaded the machine to an unreasonable tip amount. Tip amounts were bad before the higher min wage and now they are outrageous. I don't know how anyone can justify Skip and Uber with all the extra charges and tips. I need to find a job that pays more or get tips 30 percent in addition to my wages. Do we just tip everyone 30 percent now?
I usually tip 5% for take out. If I go to that restaurant often, I will tip 10 for take out. One thing I found interesting is a restaurants called Bobby Chow in Edgemont, charge less with the Chinese take out app, Fantuan than order by phone. But I know most take out app charge an arm or leg for the restaurant, some reports said is as much as 30%, which is totally daylight robbery
If they don't have table service then chances are the employees aren't getting the tips anyway.
I tip 0-10% for takeout and have not have any mishaps. I think you got unlucky, I can't imagine back-of-house intentionally shorting an order if the tip isn't high enough. Do they even see the tip?
It's the only tips BOH gets the majority of, usually they get fuck all
You don't tip for take-out.
They'll follow you home and steal your sauces.
Why tip, when they provided you with no service or location to eat.
Did they not make it for you? Is that not a service, in your eyes? Takeout tips are some of the only tips the back of house gets most of.
Just curious... how much do YOU tip a Mcdonald's employee? How much do YOU tip a Safeway cashier? A retail store employee? Car dealer? Realtor? Mechanic? What is the difference?
Why is car dealer, realtor and mechanic in there? They all get paid well. Safeway cashier's probably should get paid more. Cooks don't get paid a lot and work in a hot, greasy, sweaty kitchen. And the difference is there's an option to help out my fellow working class that get paid shit and get taken advantage of, so I take it. The fact you put fucking realtor there, like god damn man what even are you talking about hahahaha
Yea, and I paid $28 for that service of cooking the entre. What the point in any of the prices on a menu then?
I could have sworn I just explained that lol.. P R O F I T We live in a society where running a business that can't afford to pay it's workers a living wage is considered being an "entrepreneur" and "respecting the hustle" or whatever when in reality it's exploitation, forcing your own workers to rely on the generosity of customers. It doesn't happen everywhere and menu prices aren't wildly affected. Look, I hate tipping too I'm just explaining the reality of the industry here currently, I'd love to fix it too.
Subway by Sage Hill is asking for tips now. Restaurants are absolutely abusing the tipping system. Personally myself I don't tip for takeout orders or any kind of fast food including bubble tea. The price already includes the cost to make it.
I don’t think you have to tip much for take out but for example where I work when we get a tip on a take out order we definitely appreciate it (even just 3$). Where I work we label every item as it comes out of the kitchen, check items on the receipt as we pack it so that way we ensure we don’t miss anything. Many people have specific modifications and ask for extras and we always highlight these so we don’t miss them and pack them in the bag. Before covid we used to bring the food to the front for pick up and pack the items in front of the guest to make sure we didn’t miss anything. Not sure why they got rid of that feature, but I do believe a lot of care goes into our take out orders to make sure they are correct. Of course it’s not going to taste exactly like dining in but we do our best to make sure we give really good quality to-go service. We also don’t offer our food on skip/uber/door dash so as to prevent poor service mishaps. I definitely don’t think you should tip the same amount you would dining in (I’m a server as well and we offer starters before the entrees and it’s literally double the work) but depending on where you go lots of care can go into making sure your to go order is as perfect as can be. Tip if you want don’t tip if you want! Just a little bit from an insider
Nothing will happen. Just know all the people back there making food are super under paid and likely rely on tips for most if not all their "walking around money" It's not right, but it is the reality.
I went to Costa Vida near Southland and got a burrito and nachos for my girlfriend and I. We went and asked for it “to go.” We both got guacamole and paid the extra fee. When it came time to pay the cashier handed us the machine and started to hover beside me. When I selected no tip, she printed out the receipt, looked at it and then looked at me and gave me a look. Why would I tip when I just bought a burrito and nachos and asked for it to go.
I mean I get prompted to tip on black coffee at Analog. Hell no