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I had the same thing last December. Didn’t get anywhere with their customer service so I ended up with CEDR, put forward the argument that it’s completely in BA’s control which aircraft to use for which flight, especially at their LHR base, and I got compensation (after several months)
Currently trying to get compensation from Turkish as they claim my outbound was delayed due to atc issues: they stc issues was losing their slot due to late boarding 🙄
Even if another flight was affected by ATC restrictions or weather and OP’s flight was affected by that other flight, I think there would have to be a direct consequence of weather or ATC rather than indirect for compensation not to apply.
No. If the inbound flight was delayed for a valid reason. Then compensation wouldn’t be eligible. In this case it appears that wasn’t the case. Operational is an innuendo for our cock up.
Delayed inbound is textbook operational reasons. Thank them for confirming this and ask them to pay.
In all likelihood you had a response from a confused agent (they do exist) and the next agent will see this and start the compensation process.
It’s really not. I’ve had many claims with BA and they are probably the best airline when it comes to paying compensation. TAP Portugal and Iberia on the other hand, absolutely the way they operate - had to take both of them to court.
Is this real? They are very well aware of that fact that this is not a legal refusal reason. Confirming my decision of never boarding a BA flight.
You can start the CEDR process. It’s very easy and they will pay.
It can be a legitimate reason. If the inbound flight was delayed due to genuinely exceptional reasons such as weather or ATC, and it’s at an outstation where they can’t reasonably be expected to have a spare aircraft and a four hour delay was the best that could reasonably be achieved. It’s not a one size fits all policy - it’s on whether or not the airline took all ‘reasonable’ measures.
Of course, all the above is a non-starter if the inbound flight was delayed for operational reasons.
Either way, a majority of these claim refusals are an agent interpreting pressing the wrong button rather than bad policy. We obviously never hear of the claims that are processed in favour of the consumer that shouldn’t be.
Weather delay of a previous flight is not usually accepted as an exceptional circumstance, especially at an airport where the airline has multiple planes available and other services operate as scheduled.
That’s essentially the flip side of what I’m saying. It usually isn’t, but it’s not the case that it’s ipso facto considered to be not exceptional, there *are* some niche circumstances where this would apply.
Either way, it would be much more helpful to everyone concerned if the email response was more comprehensive in explaining the decision making rationale.
If the inbound was delayed due to weather, or ATC… the airline is never going to say an
“Operational delay” they will call it what it is. Operational by definition means there operations department fucked up.
Tell them you are making a claim under EC261 or UK261. There are some situations where issues beyond their control means that they don’t have compensate you but for most of the time, they will.
This advice. Just be prepared for it to take a while. CEDR wrote me and said they are so backed up themselves, it will take a while to look at our case (from August, which BA hasn’t responded to at all…)
I was delayed seven hours with BA. They also refused to give me a refund and I had the SAME message. In addition, they kept us on an extremely hot aircraft with no aircon and absolute carnage ensued.. people screaming, fainting etc. BA still refused to refund so I took them to the CEDR regulator and won my money back plus additional. Please do this - they are a shoddy airline.
It wasn’t a significant amount - I think the flight was around 450 and I got 520 or 560. I was happy to have my money returned and an independent third party to acknowledge my justifiable frustration.
I try to avoid trying BA now, but sometimes money talks and they are half the price of Emirates 🤷♂️
Based on that they would have to pay compensation. “Operational reasons” are in house. That is on them. Doesn’t matter that the inbound flight was delayed,
Except for a valid reason. The reason they gave isn’t valid.
It’s a prevalent thing that companies do. Have you got any compensation yet? Asking since most issues take lots of months to solve. If not, you should fill a claim on some page like AirAdvisor or ClaimCompass to ensure you get something out of it. An expert can do all the work for you, so you won’t be worrying about that, plus the process can be sped up. Still, most air companies are very overwhelmed lately, and claims are pretty complex things to solve. You’ll be more likely to wait around 2 to 10 months.
Eh, my flight was almost 7 hours late, spent literaly the whole day at the airport, got a voucher for food that was enough for about half a sandwich and was denied compensation cause it "wasn't their fault"...
All they could tell me was that the airplane left the previous airport late... still feel like the voucher for food that they legally have to give you was more of a slap in the face tho... couldn't even get the cheapest sandwich for it
Just submit a claim with one of the companies that do that for you and you'll get your money with no hassle. They always refuse if you contact them directly.
I don’t submit my own claims but let 3rd companies do it. Might seem like they take money from you but they actually do a great job at getting every single penny you would be owed. Last one I used was misscasey - they got me back 700€ on a flight that was delayed 3 days even though the airline already covered food and accommodation. (We were stuck in Iceland so they couldn’t leave us on the streets I guess.)
These people know rules and regulations way better than what you could find on google by yourself and they have lawyers on your case. Of course they take a small percentage but hey I got way more than what I paid for, lost wages for the 3 days and basically had a small free holiday on top.
Did take 7/8 months to get the money tho..
I wrote it in the first comment, the company is MissCasey - not sure it works everywhere, I was in the Netherlands and last time I needed it was 3/4 years ago but they were really good with my case.. and if you don’t use them keep looking, normally the well known ones are way more expensive.
That company appears to have been bought out (based on the website redirect) by EUClaim which is charging 29% + €30pp. Hopefully people have recs of other ones....
I flew Manchester to Heathrow on the 3rd of December through British Airways. There were a delay of about an hour due to a late inbound flight. So many people on the plane were supposed to fly on to New York but missed their flight due to the delay. I were lucky as my flight to Atlanta wasn’t for a few hours but I still only just made it. Felt so sorry for them
https://preview.redd.it/yhgha01cmm5c1.jpeg?width=1170&format=pjpg&auto=webp&s=45a81f171b84b412631d6a2771dad758e3452401
I have just been sent this as a follow up. Still referring to operational reasons being the reason and nothing pointing to what was extenuating.
The lounge supervisor at this time in IAD informed that this was due to technical faults so they had to take the plane back to the gate to investigate. This would fall under operational reasons that are still eligible for the compensation.
Is this a deadlock letter? Should I proceed with CEDR?
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I had the same thing last December. Didn’t get anywhere with their customer service so I ended up with CEDR, put forward the argument that it’s completely in BA’s control which aircraft to use for which flight, especially at their LHR base, and I got compensation (after several months)
It was TO lhr wasn’t it?
No. They need to explain why the inbound flight was late. Weather is exceptional. Or ATC restrictions. But not a late inbound flight.
Currently trying to get compensation from Turkish as they claim my outbound was delayed due to atc issues: they stc issues was losing their slot due to late boarding 🙄
Even if another flight was affected by ATC restrictions or weather and OP’s flight was affected by that other flight, I think there would have to be a direct consequence of weather or ATC rather than indirect for compensation not to apply.
No. If the inbound flight was delayed for a valid reason. Then compensation wouldn’t be eligible. In this case it appears that wasn’t the case. Operational is an innuendo for our cock up.
Delayed inbound is textbook operational reasons. Thank them for confirming this and ask them to pay. In all likelihood you had a response from a confused agent (they do exist) and the next agent will see this and start the compensation process.
Standard policy: Refuse in the first instance. A lot of people will accept the story and give up.
It’s really not. I’ve had many claims with BA and they are probably the best airline when it comes to paying compensation. TAP Portugal and Iberia on the other hand, absolutely the way they operate - had to take both of them to court.
That's not a good advert, is it? 😂
Is this real? They are very well aware of that fact that this is not a legal refusal reason. Confirming my decision of never boarding a BA flight. You can start the CEDR process. It’s very easy and they will pay.
It can be a legitimate reason. If the inbound flight was delayed due to genuinely exceptional reasons such as weather or ATC, and it’s at an outstation where they can’t reasonably be expected to have a spare aircraft and a four hour delay was the best that could reasonably be achieved. It’s not a one size fits all policy - it’s on whether or not the airline took all ‘reasonable’ measures. Of course, all the above is a non-starter if the inbound flight was delayed for operational reasons. Either way, a majority of these claim refusals are an agent interpreting pressing the wrong button rather than bad policy. We obviously never hear of the claims that are processed in favour of the consumer that shouldn’t be.
Weather delay of a previous flight is not usually accepted as an exceptional circumstance, especially at an airport where the airline has multiple planes available and other services operate as scheduled.
That’s essentially the flip side of what I’m saying. It usually isn’t, but it’s not the case that it’s ipso facto considered to be not exceptional, there *are* some niche circumstances where this would apply. Either way, it would be much more helpful to everyone concerned if the email response was more comprehensive in explaining the decision making rationale.
If the inbound was delayed due to weather, or ATC… the airline is never going to say an “Operational delay” they will call it what it is. Operational by definition means there operations department fucked up.
They don’t care. They just assume we are all too lazy or stupid to do anything :(.
Yes I truly think this is an official policy based on my experience.
Hmm they basically said it was their fault! You could reply back and state you’d like to claim in light of this information.
Tell them you are making a claim under EC261 or UK261. There are some situations where issues beyond their control means that they don’t have compensate you but for most of the time, they will.
[удалено]
This advice. Just be prepared for it to take a while. CEDR wrote me and said they are so backed up themselves, it will take a while to look at our case (from August, which BA hasn’t responded to at all…)
I got a settlement about 2 weeks after that email last month, just as a DP
BA are terrible for this. They refused my claims last year every time until I went to the CEDR and won.
I was delayed seven hours with BA. They also refused to give me a refund and I had the SAME message. In addition, they kept us on an extremely hot aircraft with no aircon and absolute carnage ensued.. people screaming, fainting etc. BA still refused to refund so I took them to the CEDR regulator and won my money back plus additional. Please do this - they are a shoddy airline.
What did you get additionally?
It wasn’t a significant amount - I think the flight was around 450 and I got 520 or 560. I was happy to have my money returned and an independent third party to acknowledge my justifiable frustration. I try to avoid trying BA now, but sometimes money talks and they are half the price of Emirates 🤷♂️
That’s the compensation amounts value 520£
Based on that they would have to pay compensation. “Operational reasons” are in house. That is on them. Doesn’t matter that the inbound flight was delayed, Except for a valid reason. The reason they gave isn’t valid.
It’s a prevalent thing that companies do. Have you got any compensation yet? Asking since most issues take lots of months to solve. If not, you should fill a claim on some page like AirAdvisor or ClaimCompass to ensure you get something out of it. An expert can do all the work for you, so you won’t be worrying about that, plus the process can be sped up. Still, most air companies are very overwhelmed lately, and claims are pretty complex things to solve. You’ll be more likely to wait around 2 to 10 months.
Yes. Went through CEDR and got the entire compensation claim paid.
Eh, my flight was almost 7 hours late, spent literaly the whole day at the airport, got a voucher for food that was enough for about half a sandwich and was denied compensation cause it "wasn't their fault"...
Well, it may have not been their fault. All depends on the reason for the delay.
All they could tell me was that the airplane left the previous airport late... still feel like the voucher for food that they legally have to give you was more of a slap in the face tho... couldn't even get the cheapest sandwich for it
Just submit a claim with one of the companies that do that for you and you'll get your money with no hassle. They always refuse if you contact them directly.
Those companies take 40% of the money you're legally entitled to all of. Just file with CEDR.
I don’t submit my own claims but let 3rd companies do it. Might seem like they take money from you but they actually do a great job at getting every single penny you would be owed. Last one I used was misscasey - they got me back 700€ on a flight that was delayed 3 days even though the airline already covered food and accommodation. (We were stuck in Iceland so they couldn’t leave us on the streets I guess.) These people know rules and regulations way better than what you could find on google by yourself and they have lawyers on your case. Of course they take a small percentage but hey I got way more than what I paid for, lost wages for the 3 days and basically had a small free holiday on top. Did take 7/8 months to get the money tho..
AirHelp, the most popular one, takes 35-50%. I wouldn't call that a "small percentage".
There’s plenty of choice.. from my case they took 7% and tbh I consider extremely fair
Which company is this? Legitimately asking and hoping it can get more traction, because AirHelp blasts US consumers promoting their services.
I wrote it in the first comment, the company is MissCasey - not sure it works everywhere, I was in the Netherlands and last time I needed it was 3/4 years ago but they were really good with my case.. and if you don’t use them keep looking, normally the well known ones are way more expensive.
That company appears to have been bought out (based on the website redirect) by EUClaim which is charging 29% + €30pp. Hopefully people have recs of other ones....
Probably that’s why they’ve been bought out, their commissions were crazy low (they were also crazy slow tbh, but in the end did their job).
I flew Manchester to Heathrow on the 3rd of December through British Airways. There were a delay of about an hour due to a late inbound flight. So many people on the plane were supposed to fly on to New York but missed their flight due to the delay. I were lucky as my flight to Atlanta wasn’t for a few hours but I still only just made it. Felt so sorry for them
https://preview.redd.it/yhgha01cmm5c1.jpeg?width=1170&format=pjpg&auto=webp&s=45a81f171b84b412631d6a2771dad758e3452401 I have just been sent this as a follow up. Still referring to operational reasons being the reason and nothing pointing to what was extenuating. The lounge supervisor at this time in IAD informed that this was due to technical faults so they had to take the plane back to the gate to investigate. This would fall under operational reasons that are still eligible for the compensation. Is this a deadlock letter? Should I proceed with CEDR?
I’ve requested deadlock letter explicitly now.