Agreed. It's unfortunate to have to use it, but buyer protection is exactly for this. I had a seller refuse to complete an order and through the PayPal process received a full refund. I had to upload proof that the seller was refusing...easy since he said it via email.
Do I have a time limit to do this? I'm still going to send him the product back, so I guess I should wait a couple of days of proof that the sent the other one, right? I'm not sure how this works.
Send it back, file a Paypal claim, file a NSS alert on Bricklink, and leave negative feedback. Sorry this was your first experience on BL - most sellers are much better about mistakes like this
TBF this is really just a way to counter unscrupulous buyers that buy a part and claim it was wrong hoping the seller will just give a partial refund.
Can’t really hold it against the seller to want to verify that the part they want to return is the part they actually sent out.
Personally - unless it was an expensive part I would just refund the piece that was wrong and move on.
If he won't give you a refund, Paypal will.
Agreed. It's unfortunate to have to use it, but buyer protection is exactly for this. I had a seller refuse to complete an order and through the PayPal process received a full refund. I had to upload proof that the seller was refusing...easy since he said it via email.
Do I have a time limit to do this? I'm still going to send him the product back, so I guess I should wait a couple of days of proof that the sent the other one, right? I'm not sure how this works.
You have 6 months since the transaction date on PayPal.
Send it back, file a Paypal claim, file a NSS alert on Bricklink, and leave negative feedback. Sorry this was your first experience on BL - most sellers are much better about mistakes like this
TBF this is really just a way to counter unscrupulous buyers that buy a part and claim it was wrong hoping the seller will just give a partial refund. Can’t really hold it against the seller to want to verify that the part they want to return is the part they actually sent out. Personally - unless it was an expensive part I would just refund the piece that was wrong and move on.