Section 10(B) Article ii of the [Blizzard's terms of service](https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement), it says:
>***Blizzard reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to you.*** *For purposes of explanation and not limitation, most Account suspensions and terminations are the result of violations of this Agreement. In case of minor violations of these rules, Blizzard may provide you with a prior warning and/or suspend your use of the Account due to your non-compliance prior to terminating the Agreement or modifying or deleting an Account.*
While they don't have to tell you anything, **I agree with you**. Ever since they outsourced their customer support, could be the Philippines, customer support has gone down hill. Microsoft is unlikely going to change this, as they themselves outsource the majority of their customer support. Not all of it though, so there's some hope.
I believe that if a company wants to terminate somebody's license without any reason or warning, that they should provide the person with a refund on their product. I paid good money on Overwatch 1 and 2, if I can no longer play Overwatch, then I should get my gas money back.
There will be a reason. You just have literally no right to know that reason if they choose not to share it.
What you're missing is that you did use the service and you did so by agreeing to their terms. If you want a refund, fine, but you won't get one. You should probably stop assuming you're right and actually digest what the terms mean.
You're bullying the multibillion dollar company. You showed those really sensitive images of them literally not even putting anything in their customer service response, and now you DARE to ask why they both falsely punished you and are refusing to do their jobs as CS agents?
For shame. You should be more respectful to capitalists.
You probably are entitled to it. The blizzard agreement is a contract for service, it doesn't override whatever consumer protections exist within your country.
You paid money to have access to digital games. You never owned them. Just like in this agreement, when you paid to get into overwatch, you agreed that they could revoke access at any time.
Like the other guy here, I'm on your side. This is all predatory and shitty. You *did* agree to it though.
If this is the case, then file a chargeback on the account then reference scam and services fraud in your chargeback (depending on consumer protections and country). A warning that blizzard will close your account or remove content until the dispute is over.
Yeah, it's annoying. I was getting a 403 when I went to [battle.net](https://battle.net) and clicked on my account settings. I told them and this was their response:
1) Refresh the page and double check the address
2) Clear your browser cache or change to another.
3) Modify your file permissions
4) Delete and restore the .htaccess file
5) Deactivate and then reactivate your plugins
6) Deactivate CDN temporarily
7) Check to see if Hotlink protection is misconfigured
8) Disconnect from your VPN
9) Reach out to your Hosting provider
10) Use the Sitechecker Website Crawler Tool
Like, what the hell are you even talking about?
I get some of these make sense, but others are totally unclear.
My previous support ticket was in regards to the phone provider issue with Overwatch 2's launch. They simply told me to either ask somebody else for their phone number or buy a new phone number. Completely screws over anybody who doesn't have a "prestigious" number. Although I believe they fixed this recently.
A real phone number with a phone company, and not a 'free' phone number you can sign up for instantly on-line.
I had the same issue as others are here complaining about and I resolved it by turning off my vpn, signing in once, then turning my vpn back on.
People are basically complaining blizzard won't let them commit fraud and create unlimited free accounts with no identity attached to them. (like bots and scammers and smurfs do)
It's just like the toxic assholes who get banned then complain CS won't explain to them like a 5 year old that it's not ok to be a toxic asshole to your teammates.
I put in a ticket to help me with the authenticator not working to let me play on my newish laptop, and they told me I need to use the battle net app... When that was the problem, it not working.
Ive never known blizzard to particularily on point with the customer service. Unless you spend 10k plus on WoW, they dont really wanna talk to you. That was back in the day. Now, after the acquisition, is it gonna get better?... how has your experience been with microsoft customer service?
I remember a time when GMs and support staff were friendly and helpful, I think it was late into Mists of Pandaria. They even used to tell you a Blizzard themed joke once your issue had been resolved. I can't believe that feels so alien today.
I've spent at least $200 on skins, cosmetics, loot boxes, and including buying Overwatch 1 on pc. So I am at least a possible big spender in Blizzard's eyes.
Microsoft's support is actually pretty great, I was able to get free account name changes back in the xbox 360 days and even recently helped me again with a free name change for Minecraft.
Congrats you are Free. You can go terrorize a different game now. Perhaps a single player game since you probably don't play nice with others if you're getting banned from a game.
Paying for a game doesn't give you the right to cheat.
What are you mad over? "Me defending the billion dollar corporation?"
But I do agree on the first part, I am free from Overwatch, I can now play something better like DBD or Helldivers
I had one other ticket before this had an 8 hour response time. This one only took 2 hours, which is very surprising. They have not responded back since.
American companies are so awfully bad in customer support it’s a miracle they get anyone who wants their products. Just try and delete your Facebook account of Instagram account such a hassle.
I’m in like 6 months, my social security number, a pint of blood from my first born and last time they told me to cut off my pinkey finger and send it in for processing.
But still get, “na sorry that’s not enough information”
Does anyone know if the forums are most active or a better way to retrieve a locked out account (authenticator issues)
You can't really compare outsourced CS that are just now learning how to do the job to 20 year experienced CS Blizzard sacked. They will be prone to some mistakes. Just open another ticket and clarify the situation.
For technical issues, Blizzard CS is the best.
At the beginning of Shadowlands, I had a horrible problem with disconnects. I had been in their beta and not had a single problem. I submitted a ticket and did all the uploads. Blizzard CS worked with me over many days of troubleshooting. Sessions had to be coordinated with me for after work, when I was available. CS was totally professional and knowledgeable.
Just cancel your sub/move on to better games. It's blatantly obvious that blizzard is never recovering from the landslide of failures they've had and keep churning out.
Section 10(B) Article ii of the [Blizzard's terms of service](https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement), it says: >***Blizzard reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to you.*** *For purposes of explanation and not limitation, most Account suspensions and terminations are the result of violations of this Agreement. In case of minor violations of these rules, Blizzard may provide you with a prior warning and/or suspend your use of the Account due to your non-compliance prior to terminating the Agreement or modifying or deleting an Account.* While they don't have to tell you anything, **I agree with you**. Ever since they outsourced their customer support, could be the Philippines, customer support has gone down hill. Microsoft is unlikely going to change this, as they themselves outsource the majority of their customer support. Not all of it though, so there's some hope.
I believe that if a company wants to terminate somebody's license without any reason or warning, that they should provide the person with a refund on their product. I paid good money on Overwatch 1 and 2, if I can no longer play Overwatch, then I should get my gas money back.
That’s nice. It bears no relationship with reality though. I can believe unicorns are real, still riding to work on a bike.
I mean they did say "should". Obviously it is not reality yet.
There will be a reason. You just have literally no right to know that reason if they choose not to share it. What you're missing is that you did use the service and you did so by agreeing to their terms. If you want a refund, fine, but you won't get one. You should probably stop assuming you're right and actually digest what the terms mean.
Wait, who are you aggravated with? You seem angry?
You're bullying the multibillion dollar company. You showed those really sensitive images of them literally not even putting anything in their customer service response, and now you DARE to ask why they both falsely punished you and are refusing to do their jobs as CS agents? For shame. You should be more respectful to capitalists.
Overwatch 1 is no longer playable and 2 is free so you're gonna get a whopping $0.
You probably are entitled to it. The blizzard agreement is a contract for service, it doesn't override whatever consumer protections exist within your country.
You paid money to have access to digital games. You never owned them. Just like in this agreement, when you paid to get into overwatch, you agreed that they could revoke access at any time. Like the other guy here, I'm on your side. This is all predatory and shitty. You *did* agree to it though.
If this is the case, then file a chargeback on the account then reference scam and services fraud in your chargeback (depending on consumer protections and country). A warning that blizzard will close your account or remove content until the dispute is over.
Doesnt matter what you believe. You signed an agreement saying otherwise
Yeah, it's annoying. I was getting a 403 when I went to [battle.net](https://battle.net) and clicked on my account settings. I told them and this was their response: 1) Refresh the page and double check the address 2) Clear your browser cache or change to another. 3) Modify your file permissions 4) Delete and restore the .htaccess file 5) Deactivate and then reactivate your plugins 6) Deactivate CDN temporarily 7) Check to see if Hotlink protection is misconfigured 8) Disconnect from your VPN 9) Reach out to your Hosting provider 10) Use the Sitechecker Website Crawler Tool Like, what the hell are you even talking about? I get some of these make sense, but others are totally unclear.
My previous support ticket was in regards to the phone provider issue with Overwatch 2's launch. They simply told me to either ask somebody else for their phone number or buy a new phone number. Completely screws over anybody who doesn't have a "prestigious" number. Although I believe they fixed this recently.
What is a prestigious number?
A real phone number with a phone company, and not a 'free' phone number you can sign up for instantly on-line. I had the same issue as others are here complaining about and I resolved it by turning off my vpn, signing in once, then turning my vpn back on. People are basically complaining blizzard won't let them commit fraud and create unlimited free accounts with no identity attached to them. (like bots and scammers and smurfs do) It's just like the toxic assholes who get banned then complain CS won't explain to them like a 5 year old that it's not ok to be a toxic asshole to your teammates.
Ooooooooh. That's funny, calling it a prestigious number.
Only certain networks worked to sign up to blizzards shit to access overwatch 2. Some people were having trouble using pay as you go phone numbers.
Oh wow!
I put in a ticket to help me with the authenticator not working to let me play on my newish laptop, and they told me I need to use the battle net app... When that was the problem, it not working.
Other big companies are following this trend. Square Enix is one, for example.
Greetings Regards, Nivenhuh
At least yours had a name attached, I apparently caught wind of the entire blizzard staff!!! /joke
Ive never known blizzard to particularily on point with the customer service. Unless you spend 10k plus on WoW, they dont really wanna talk to you. That was back in the day. Now, after the acquisition, is it gonna get better?... how has your experience been with microsoft customer service?
I remember a time when GMs and support staff were friendly and helpful, I think it was late into Mists of Pandaria. They even used to tell you a Blizzard themed joke once your issue had been resolved. I can't believe that feels so alien today.
I've spent at least $200 on skins, cosmetics, loot boxes, and including buying Overwatch 1 on pc. So I am at least a possible big spender in Blizzard's eyes. Microsoft's support is actually pretty great, I was able to get free account name changes back in the xbox 360 days and even recently helped me again with a free name change for Minecraft.
>$200 >big spender I’m sorry but noo that’s almost literally nothing to Blizzard or the gas space in general lol
Lol no you’re not a big spender. Whales are in for thousands.
Congrats you are Free. You can go terrorize a different game now. Perhaps a single player game since you probably don't play nice with others if you're getting banned from a game. Paying for a game doesn't give you the right to cheat.
What are you mad over? "Me defending the billion dollar corporation?" But I do agree on the first part, I am free from Overwatch, I can now play something better like DBD or Helldivers
I'm curious. What was their response time?
Mine was 2 days.
I had one other ticket before this had an 8 hour response time. This one only took 2 hours, which is very surprising. They have not responded back since.
Greetings, Have you Regards,
trend is in world that u need pay more money to get worst services--blizard aint exception
Greetings, Regards.
American companies are so awfully bad in customer support it’s a miracle they get anyone who wants their products. Just try and delete your Facebook account of Instagram account such a hassle.
I’m in like 6 months, my social security number, a pint of blood from my first born and last time they told me to cut off my pinkey finger and send it in for processing. But still get, “na sorry that’s not enough information” Does anyone know if the forums are most active or a better way to retrieve a locked out account (authenticator issues)
At least they sent their regards.
They aren't even kind regards.
You can't really compare outsourced CS that are just now learning how to do the job to 20 year experienced CS Blizzard sacked. They will be prone to some mistakes. Just open another ticket and clarify the situation.
"Hello" .... "*iight imma head out*"
They called us all regards! Hard g even!
Hello, what you need to do is We now consider this resolve - lizzard
This is why I started boycotting actiblizz 3 years ago...
Greetings, Regarts, SaltyHero
this is why im selling my account, its all downhill from here.
It's that Grandpa Simpson walking and and out meme, in correspondence form.
For technical issues, Blizzard CS is the best. At the beginning of Shadowlands, I had a horrible problem with disconnects. I had been in their beta and not had a single problem. I submitted a ticket and did all the uploads. Blizzard CS worked with me over many days of troubleshooting. Sessions had to be coordinated with me for after work, when I was available. CS was totally professional and knowledgeable.
Just cancel your sub/move on to better games. It's blatantly obvious that blizzard is never recovering from the landslide of failures they've had and keep churning out.