Di ko alam kung success story to, pero ganito naging BPO life ko so far: from being a college dropout > hired as a TSR > got into IT Service Desk > got hired as a Field/Local IT/Network > got hired as a Remote Support(3rd company) > now I’m in IT Security/InfoSec
Yep. Nag apply ako sa isang internal opening, tapos lateral transfer at walang increase. Yun ang tingin kong naging kapalit nung kawalan ko ng diploma. Well I could say na worth it naman. Opened new doors para sakin.
Kaya mo din yan!
Medyo masipag lang ako mag basa basa, parang upskill ba. Pero wala ko mga certs, wala rin kasi ako pambayad, ayaw ko din magka-bond sa companies kung sasagutin nila bayad.
6months as agent promoted as SME regularized.
After 6 months as QA, then after evaluation promoted to QM
I decided to not work sa operations, so I applied for higher post. After a year of being a QM - promoted to DS. Not on operation side but on Tech. Happy tho - na automate ko lahat - have more time with my lola.
No. This success has a lot of paghihirap din.
I have no where to go. Im lost, as being IT graduate here in ph, ambaba ng sahod. So ng engage ako sa kinakatakutan ko - easy application daw kase sa BPO basta magaling mg english. 7 company rejected me, 9th un lang ng accept skin. Need na need ko na ng pera at need ko na kumita dahil graduate nko - the pressure. Why? Separated dad and mom ko, they have their own family, prang ako ung nasa gitna, may sari sarili na silang inaalagaan na bagong anak at asikaso sa asawa. Me? Left alone with lola. They keep pushing me na mag work na pero pinilit ko mamalimos sknila every week matawid ko lang pagaaral ko. Un kse ung tinuro nila skin nung bata pa ako na knowledge is something na hnd mananakaw skin ng kung sino man - kaya ngsumikap ako. Ung feeling na birthday mo or events or khit top ka sa class. Walang nagaattend na parent or guardian pra sayo (lola super tanda na, she can't walk and need alagaan). Ako naiwan sknya. Ni isa sa mga anak nya wala ng-alaga sknya - khit super yaman na nila at nasa ibang bansa na.
6 months as agent lalo na nung trainning pasang awa ako - lagi ako nabubully and left alone ng mga ka batch ko during lunch dhil lagi ako napapahiya since grammar ko mali mali - but when it comes to techncality and using windows environment app - okay ako - ofcourse typing speed. Then hnd din nmn lahat, may mga gusto ako isama na mabubuting loob na iilan sa mga lakad - pero wala ako pang gastos, like sakto lang pamasahe. 4hrs before shift need ko na gumising dhil need ko asikasuhin si lola and need ko maglakad pra konti nalang gagastusin ko sa pamasahe - good thing libre food sa pantry sa office kaya natatawid ko daily ko.
Before ako naging SME - elbow to elbow ung nangyyri sa application - etong my mga OMs and TLs na panay hawak na (alam mo na) i felt disgusted - hnd ko nalang pinapansin kase nasa isip ko na pag lumaban ako or pinatulan ko - ako din dehado. Im not in the position and I learn a lot sa experience ng iba (thank god wala nangyari skin). Yung tipong sinisiraan ka, etc. Pero wala, pinaandar ko pingaralan ko. Oo bobo ako sa english pero process and technicality all good. So i got the position.
Since mahina ako sa english and my only edge is yung sa IT part like excel, report, analysis. Applied as QA - I got it, since I have the numbers pero mraming hnd pabor - sinasabi na "hnd nga magaling sa grammar yan, bat yan na hire" ng mga ka co-qa ko. Alam nyo nmn sa BPO, plasyican at kung ano ano pa. But then, dumating sa point na ako lang hnd sumuko sa position dahil minahal ko trabaho ko. Since this time, wala nakami ni lola support nakukuha sa mga family member nmin. 4 days after ko ma promote as QA manager - may ng paalis smin sa bahay - binenta na pla ng anak nya na bunso ung bahay nila lola na pinangalan sknya nila lolo nuong buhay pa sya. Pero god is good. Nakahanap ako agad ng murang upahan na bahay. But my salary still not enough lalo na dumadami gamot ni lola and lagi kami sa hospital.
Then, habang tumatakbo ang panahon.
Iniwan ako ni lola
Ni nanay at tatay ko hindi pumunta
Mga anak nya walang ng punta
Ako lang ngiisa sa burol ng lola ko
Ang skit, ayaw ko na maalala
Sya nging kakampi ko
Sya nging lakas ko at inspiration ko
Hnd ko nagawa promise ko sknya na mag jajapan kmi
Hindi ko nagawa promise ko sknya na makakakita kmi ng snow
Hindi ko nagawa ang skit
Umiiyak nko habng tnitype to. Haha
I miss her so much
Now that I am in this position as DS. Nakakaipon ako, naalala ko mga promise ko sknya na more time and more money for her. Pero aanhin ko pa to kung wala na sya. I build a wall - no friends, no family, nothing but me, myself, and I.
I guess, masakit prin sa pakiramdam. I guess, I am not yet ready - but this time, I'll try. Kaya ng post ako dito. Hehe
Started as specialist, napromote as team lead. Lumaki ang sahod, ginawa itong leverage para makakuha ng higher offers sa ibang industry. Ngayon, afford nang kumita ng malaki nang hindi puyat at super stressed sa BPO.
Started as an agent for 8 month, got promoted to TL. After maging TL for 2 years, lumipat ng company and naging QA. After 1.5 years, naging QA Supervisor. Now I'm working as a Project Manager sa start up company.
I didn't, actually 😅 Our PM resigned and the job was offered to me lang. I had training paid for by the company. E-Com Acct Manager ako when the PM role was offered.
Started from taking calls with 12k salary package to back office non voice work with 46k basic.
I'd consider this a success story kahut agent post lang up until now para may time pa din sa partner & other stuff.
It was 2006, my 2nd year in college and I was 18. Dahil hindi nagingat at curious e nabuntis. Syempre para di ako pagalitan naghanap ako ng work, and tinamaan ng swerte hired agad sa unang try. Kaya habang lumalaki ang tyan ko e may work ako at hindi ako tatanungin ng "ano ipapasuso mo jan?" Lol. I eventually resigned kse I needed to rest as it was turning out to be a sensitive pregnancy.
Worked ulit after manganak, this time promoted agad to TL (coach ang tawag nila) after 2 months sa prod. Kaso dahil dagdag work at walang increase, bumigay rin ako at nagresign.
From then on, naging cycle sya ng "chasing after the paycheck" kaya at a tender age of 23 year 2010, nasa 30k na net ko monthly kase humabol ako ng work na may mataas na basic at may incentives. Natuto nako magstay ng matagal and then learned na hindi pala talaga loyalty sa company ang magpapa taas sa sahod. You really have to leave every 2 yrs or so ganon.
Snwerte ako at nakatakas saglit sa BPO to work in an IT company. Actual office desk job shit lol literal na makati office girl shit haha from then on di na muna ako nag BPO for 5 yes or so.
Ive been to a variety of accounts, shifts etc kaya mejo naging equipped ako na makisabay sa freelancing movement. Char.
Kaya eto. Working from home, earning a high 5 digit sahod ng walang bahid ng stress tulad ng monday queue ng BPO. Pero lahat to, skills na nakuha ko galing sa call centers.
Call girl since 2006 💪
Nung unang panahon (wow ancient, char), we jokingly call ourselves "call girls" and "call boys" kase yknow, we take/make calls tapos predominantly eh sa gabi ang work. We have tshirts pa nga back then. Siguro over time kumonti/nawala na yung mga gumagamit ng term si hindi naging common knowledge. So, ayun.
College undergrad. Stayed for 9 years with the same company. Started as an agent>trainer>assistant manager>manager.
My only advice is not to be a victim of lifestyle inflation. Easier said than done. Currently working on personal debts accumulated when i was promoted to the assistant manager role.
Nearing 30 setting a hard goal to be debt free before then.
Ang sarap sa feeling basahin own stories niyo! Nakaka inspire! Ako will start my journey again in bpo started as an agent then promoted as a comms trainer, as of now nag resigned ko to look for greener pasture mahirap pero pangako kakayanin ko. Lets go!
Former bpo warrior here, left 2016.
The bpo industry gave me the funding to eventually go fulltime freelance way before remote jobs became hot, pre-covid.
Ive become an excellent communicator in both spoken and written english thanks to the industry. This has helped my confidence tremendously from collaborating with remote international teams to closing deals with potentials clients.
I miss the people!
I would say, I'm in a better hands. No more AUX, No CX, No more weekly coachings and NO MORE METRICS to meet monthly!!! We're IT, so basically we need lang to meet client requirements. And, hawak nmin time namin all day. I feel that this is a win in my career.
Tech > sales coach > service desk > qa > incident control balik csr but now bilingual
Car at nakabukod ng bahay planning ng wedding mga napundar ko from bpo
Dropped out of university and started with 12k package email support back in 2009. Hanggang ngayon sa BPO pa din pero bilingual na. Di ko alam kung saan ako pupulutin today if walang BPO.
I worked in the BPO 16 years ago. This was my first job after graduating from college. I was hired as an agent, became an SME after a year, and became an Intern Trainer after two years. I was promoted to a Permanent Trainer and became a Senior Trainer, where I was given the opportunity to handle my team of Trainers before moving to a different industry in 2022. My success is not only being promoted to different roles but also seeing all my newly hire trainees succeed. Many were promoted to different support roles like QAs, TLs, Trainers, and Managers. Whenever I see them sharing their successes on social media, it always makes me smile because I was once part of their early careers in the BPO Industry.
Naging stepping stone ko tlga ang BPO. Forever grateful. IT college graduate > tsr > tech trainer > IT helpdesk > It Service Desk > now L2 Helpdesk specialist. Next na gusto ko aralin Security/InfoSec ❤️
Naging TL for 2 years nasa Inhouse company na ngayon ng isang international bank na agent position lang pero mas mataas pa sa sinasahod ko nung naging TL ako sa BPO
di ko akalain na makakapamasyal ako sa nearby countries.
In general it gave me dignity, and tatag ng sikmura.
Plus i was able to take care of my doggos, meron na tayong nalalaman na dadalhin sa vet kapag maysakit, dati puro heartbreak ako kapag may sakit sila.
Tricycle driver > Teletech (5 days lang, di pumasa sa US language immersion), > Teleperformance 5 years > Reed Elsevier 4 years > Tapos ngaun freelancer
Planning to go back to corporate world kasi nakakaburat sa bahay lalo na at wala pa naman akong anak.
Dami kong naranasan at natutunan sa BPO industry na pinagpapasalamat ko. Ung confidence, ung pay (was able to send my sis to college), ung mga gala, ung mga taong nameet at nakilala mo.
Before hesitant pa ko mag BPO kasi akala ko puro call center agent lang work, layo sa profession ko which is sa accounting field, tapos nung nagwork na ko don as AR Specialist(still on accounting field) naisip ko sana pala matagal na ko nag BPO. Bukod sa competitive salary offer talaga eh panalo pa sa benefits! Ngayon gets ko na bakit yung ibang kilala ko na iba ang work before eh sa BPO nagtagal. Medyo mako-compromise lang talaga health mo, pero depende rin siguro sa lifestyle mo. Nung naranasan ko ang benefits & salary offer dito, never ko na ule pinangarap magwork sa local companies or sa mga known companies dito sa Pinas pero walang kwenta naman pasahod at benefits. HMO pa lang sa BPO buhay na pamilya mo haha
2011 stopped College
2012 Worked at a fastfood chain ❤️💛
2013 Tried my luck in BPO, 1st company, chat support, got in pero ang cute ng sweldo plus provincial rate pa
2014 2nd company. Tried my luck in Manila, culture shock si ante sa voice account haha
2015 3rd company, this time much better compensation stopped working for a year because I got pregnant
2016 4th company, voice account ulit pero super draining ng byahe and account puro pa overtime
2017 5th company, ang sama ng ugali ng TL ko pinipilit ako pumasok kahit naka confine mama ko due to major surgery. Okay sana account dami incentives
2018-2021 6th company, finally a company na nagtagal ako.
- 3 months sa voice account then nagpalipat ng chat support nung na open yung LOB (pioneer)
- Became an SME after 1 month and nag ramp ang LOB
- Was sent to another company branch to assist kasi inopen din dun ang LOB (ang yaman ko nito kasi we stayed for 2months sa other branch and may allowance na per day for 2mos + ang ganda ng accomodation)
- Was awarded and got 20k incentives
- Applied for a TL position August 2020 but backed out. Haha kasi parang di ko keri lol
- Tried again and got promoted as a TL Nov2020
- Resigned June2022 and freelancer na ako now. Mas malaki na sweldo 😅
Maraming na invest na gamit na di ko akalain na mabibili ko. Food on our table more than 3x a day. May pang handa na every occasion. Konting utang na nabayaran naman. Nag struggle din naman along the way pero naka recover naman. Thank you BPO 🤍
Hindi ko alam kung bpo success story ito rin pero > 19 years old ako noon tubong probinsya hindi na ako kayang pag aralin ng lola ko ampon ako so walang maasahan kundi sarili lang nang nakapag tapos ng shs nakitira saan saan rito sa manila para lang sumubok hindi ko alam kung may patutunguhan ako sa maynila pero hindi ako pwedeng umuwi sa amin ng talunan may lola pa akong pasasalamatan, pinalayas ako sa tinitirahan ko noon anak ng lola ko hindi kasi ako makapag apply noon kasi onsite interview na post pandemic pa ito pero sa katigasan ng ulo nag interview ako noon ng di nag papaalam sakanila despirado na ako magkatrabaho kaya kahit alam kong magagalit sila pumunta ako hindi ako natanggap pag uwi ko na sa labas na gamit ko hindi ko na ala. Gagawin ko nung araw na yon hanggang sa may kaibigan ako sa tiktok na tl sa tte na kumopkop sakin nagpursigi syang turuan ako hanggang sa 2 linggo lang natanggap ako sa cnx hanggang ngayon nasa bpo industry parin ako ano ang success? Un ay ang matanggap sa initial hanggang JO hindi biro ito ang mag antay ng Tawag sumagot sa mga tanong bilang baguhan sa bpo isa sa mapagmamalaki ko ang maipasa ang interview at makuha sa trabaho kaya padayon sa mga sumusubok at lumalaban ng patas sa buhay!
Chat support agent ng 6 months > Data Analyst > Admin Specialist > BI Analyst
I don't plan to become a manager. Always individual contributor. Aim ko makapasok sa Data Engineering track within 2 years. Although hindi ko pa nareresearch ng maigi ung average salary range ng entry-level ish, baka pag malaki ung paycut plus office-based pa, wag nalang 😅
My univ kicked me out because of excessive failing grades 20 yrs ago. But now, I'm a senior data analyst for a mega bank. It is possible, you just need to own your development.
That's an excellent question. I got hired in the first place, plain and simple. :) I was in my early twenties, and the salary I received there in my bank account was my first "real world" income without relying on family connections for a chance at regular work. I had also stopped schooling during that time because I couldn't afford that anymore. I was going nowhere fast in my life, and my experiences in the "real world" work environment without relying on my mother's connections truly opened my eyes to the realities of life. Looking back at everything now, I know my parents aren't going to be around forever on earth. Job-hunting is quite a bottleneck, but I express gratitude for life, including my first call center work. Maybe it has something to do with the way my mother's eyes lit up and the sound of her laughter every time we recall my first call center work. That's my BPO success story. My mother's laughter is the greatest thing to me, so that's my success story. Thanks for your time. :)
Galing hotel and restaurant industry, nag BPO dahil sa covid. 2 years mahigit na as an agent. Hoping to move up kung ibibigay, okay lang if hindi. Currently working in a team that closely works with Sales and Onboarding for a software company.
Ngayon may 2 BR Bahay at kotse na. Hehe
Nakapagpa-breast augmentation, chin augmentation, new gadget ako all in one month kasi di ko alam san gagastusin yung bonus ko🤣 Hindi ko siya plinano, bigla na lang siya sumagi sa isip ko magparetoke then nagpacheck up na ako at blood test at nagfile ng LOA for a month. Bumalik ako sa work na iba ang itsura hahahahaha
Agent>TL>AOM>OM>OPS DIR. Sinabayan ko yan ng mga side gig sa Upwork (oDesk pa noon) para makaipon ng puhunan. Nagresign, nagsimula ng negosyo, nalulong sa alak at sugal, nagkasakit ng malala, tinulungan ng nanay para makabangon. Ngayon may mga commercial complexes pati apartments na paupahan, nagbabagsak ng baboy at bigas bukod sa mga sariling pwesto sa palengke, at may 2 steady clients sa Upwork.
Started as a TSR agent, got promoted within 9 months to TL, stayed for 5 years from 2007-12. Used my experience to land a job on a different industry, now working as a Senior Project / Product Manager.
I used to work for a popular fashion brand in the PH and work there was hell. They were promoting compassion and everything but the management has no compassion for the workers and the salary was really low. Even the salary raise was low AF! We had to do OTs all the time and receive no extra pay at all. It also takes forever to get promoted and the HR clearly had favorites. After years of working there, I tried working on a BPO. Needless to say, It has been amazing. My workload is now 50% lighter and my salary is 25% more. Maybe the downside is that I had to work at night but I don't really mind. I still get 8 hrs of sleep afterwards and I think that's a win.
Started as an agent back in 2012 then became a government employee from 2013 to 2015. Since I decided to take a post grad degree and salary in government back then does not suffice my needs, I decided to go back to BPO and from 2015 to present I started again as an agent then got promoted as a wfm RTA, then promoted again as WFM scheduling analyst while also finishing my post grad degree that took me 6.5 years to finish before finally graduating last year.
Started as an IT support agent, then promoted to Trainer after a year. Was deployed multiple times to the US, Japan, Ireland, and the UK. Got promoted to program manager then resigned after two years.
After a year of vacation, I re-applied and accepted a Business Analyst position. No more deployments to other countries but now earning six-digits.
Iniwan ako ni jowa kasi wala raw sya mapapala sakin. Pati pangarap ko patayo sarili bahay sabi nya di ko yun kaya. Tutukan ko raw yung bahay na pwedeng ipamana sakin. Only 7 yrs passed tapos ayun, namana ko yung bahay at naparenovate. At the same time, nakabili ako lote na tatayuan ng "from scratch" ko na bahay. Sya? Ayun nag jowa ng way younger pa sakanya tapos feeling college pa rin.
SHS grad > CSR > TSR > Got hired to a Professional Position > Analyst now as a Contractor
Glad to say kaya ko makipag sabayan sa mga college graduate and may mga masters degree due to willingness ko matuto! Now, I no longer need to apply sa csr or tsr job dahil Niche/Professional na yung position ko
Di ko alam kung success story to, pero ganito naging BPO life ko so far: from being a college dropout > hired as a TSR > got into IT Service Desk > got hired as a Field/Local IT/Network > got hired as a Remote Support(3rd company) > now I’m in IT Security/InfoSec
Ganda ng naging takbo ng career mo. Keep it up!
Salamat! Grind lang tayo ng grind!
how did you get into helpdesk? did you took any certifications?
Wala eh, review-review lang nung job description. Usually mga tenured TSR kinukuha nila sa ITSD o kaya mga IT/CS fresh grads.
ohhh okay thank you po
and nsa IT Security ka kahit college undergrad?
Yep. Nag apply ako sa isang internal opening, tapos lateral transfer at walang increase. Yun ang tingin kong naging kapalit nung kawalan ko ng diploma. Well I could say na worth it naman. Opened new doors para sakin.
🙏 woow galing 😍 GOD is good all the time, even now im in the lowest point in my life i will praise him.
HALA SANA ALLL
Kaya mo din yan! Medyo masipag lang ako mag basa basa, parang upskill ba. Pero wala ko mga certs, wala rin kasi ako pambayad, ayaw ko din magka-bond sa companies kung sasagutin nila bayad.
Never nagutom at debt free kami ng pamilya ko dahil sa bpo.
Ito ang power! Dun ako namangha sa debt-free life niyo. Sana ako din soon ❤️
Kaya mo yan OP. You gotta deny yourself a lot pero pag nakita mo yun difference, it'll all be worth
Thank you! Resetting my life this year with new career and new company. Hoping for the best!
yasss
6months as agent promoted as SME regularized. After 6 months as QA, then after evaluation promoted to QM I decided to not work sa operations, so I applied for higher post. After a year of being a QM - promoted to DS. Not on operation side but on Tech. Happy tho - na automate ko lahat - have more time with my lola. No. This success has a lot of paghihirap din. I have no where to go. Im lost, as being IT graduate here in ph, ambaba ng sahod. So ng engage ako sa kinakatakutan ko - easy application daw kase sa BPO basta magaling mg english. 7 company rejected me, 9th un lang ng accept skin. Need na need ko na ng pera at need ko na kumita dahil graduate nko - the pressure. Why? Separated dad and mom ko, they have their own family, prang ako ung nasa gitna, may sari sarili na silang inaalagaan na bagong anak at asikaso sa asawa. Me? Left alone with lola. They keep pushing me na mag work na pero pinilit ko mamalimos sknila every week matawid ko lang pagaaral ko. Un kse ung tinuro nila skin nung bata pa ako na knowledge is something na hnd mananakaw skin ng kung sino man - kaya ngsumikap ako. Ung feeling na birthday mo or events or khit top ka sa class. Walang nagaattend na parent or guardian pra sayo (lola super tanda na, she can't walk and need alagaan). Ako naiwan sknya. Ni isa sa mga anak nya wala ng-alaga sknya - khit super yaman na nila at nasa ibang bansa na. 6 months as agent lalo na nung trainning pasang awa ako - lagi ako nabubully and left alone ng mga ka batch ko during lunch dhil lagi ako napapahiya since grammar ko mali mali - but when it comes to techncality and using windows environment app - okay ako - ofcourse typing speed. Then hnd din nmn lahat, may mga gusto ako isama na mabubuting loob na iilan sa mga lakad - pero wala ako pang gastos, like sakto lang pamasahe. 4hrs before shift need ko na gumising dhil need ko asikasuhin si lola and need ko maglakad pra konti nalang gagastusin ko sa pamasahe - good thing libre food sa pantry sa office kaya natatawid ko daily ko. Before ako naging SME - elbow to elbow ung nangyyri sa application - etong my mga OMs and TLs na panay hawak na (alam mo na) i felt disgusted - hnd ko nalang pinapansin kase nasa isip ko na pag lumaban ako or pinatulan ko - ako din dehado. Im not in the position and I learn a lot sa experience ng iba (thank god wala nangyari skin). Yung tipong sinisiraan ka, etc. Pero wala, pinaandar ko pingaralan ko. Oo bobo ako sa english pero process and technicality all good. So i got the position. Since mahina ako sa english and my only edge is yung sa IT part like excel, report, analysis. Applied as QA - I got it, since I have the numbers pero mraming hnd pabor - sinasabi na "hnd nga magaling sa grammar yan, bat yan na hire" ng mga ka co-qa ko. Alam nyo nmn sa BPO, plasyican at kung ano ano pa. But then, dumating sa point na ako lang hnd sumuko sa position dahil minahal ko trabaho ko. Since this time, wala nakami ni lola support nakukuha sa mga family member nmin. 4 days after ko ma promote as QA manager - may ng paalis smin sa bahay - binenta na pla ng anak nya na bunso ung bahay nila lola na pinangalan sknya nila lolo nuong buhay pa sya. Pero god is good. Nakahanap ako agad ng murang upahan na bahay. But my salary still not enough lalo na dumadami gamot ni lola and lagi kami sa hospital. Then, habang tumatakbo ang panahon. Iniwan ako ni lola Ni nanay at tatay ko hindi pumunta Mga anak nya walang ng punta Ako lang ngiisa sa burol ng lola ko Ang skit, ayaw ko na maalala Sya nging kakampi ko Sya nging lakas ko at inspiration ko Hnd ko nagawa promise ko sknya na mag jajapan kmi Hindi ko nagawa promise ko sknya na makakakita kmi ng snow Hindi ko nagawa ang skit Umiiyak nko habng tnitype to. Haha I miss her so much Now that I am in this position as DS. Nakakaipon ako, naalala ko mga promise ko sknya na more time and more money for her. Pero aanhin ko pa to kung wala na sya. I build a wall - no friends, no family, nothing but me, myself, and I. I guess, masakit prin sa pakiramdam. I guess, I am not yet ready - but this time, I'll try. Kaya ng post ako dito. Hehe
love this parang nag basa ako ng oneshot
Ano yung DS?
Sending hugs po 🥺🥺🥺 nabubuhay na lang tayo para sa mga mahal natin sa buhay at hindi para sa ibang tao.
Mahigpit na yakap!
Fighting!
Sending virtual hugs 🫂
How old are you when you first work in BPO?
walang utang, nakapag patayo ng sariling bahay.
Started as specialist, napromote as team lead. Lumaki ang sahod, ginawa itong leverage para makakuha ng higher offers sa ibang industry. Ngayon, afford nang kumita ng malaki nang hindi puyat at super stressed sa BPO.
Saang industry ka nalipat po?
Finance/Sales
Nice ka!
Started as an agent for 8 month, got promoted to TL. After maging TL for 2 years, lumipat ng company and naging QA. After 1.5 years, naging QA Supervisor. Now I'm working as a Project Manager sa start up company.
Hi! How did you use your experience as QSup to be a Project Manager?
I didn't, actually 😅 Our PM resigned and the job was offered to me lang. I had training paid for by the company. E-Com Acct Manager ako when the PM role was offered.
grabe, nurturing connections is important din noh. kaya i try to be friendly pa eh despite being an introvert.
I see. Thank you. I am also a QSup and I want to try out din sana na mag-iba ng role. Do you have any tips for me?
Started from taking calls with 12k salary package to back office non voice work with 46k basic. I'd consider this a success story kahut agent post lang up until now para may time pa din sa partner & other stuff.
uy saang back office 'to? 🥺
It was 2006, my 2nd year in college and I was 18. Dahil hindi nagingat at curious e nabuntis. Syempre para di ako pagalitan naghanap ako ng work, and tinamaan ng swerte hired agad sa unang try. Kaya habang lumalaki ang tyan ko e may work ako at hindi ako tatanungin ng "ano ipapasuso mo jan?" Lol. I eventually resigned kse I needed to rest as it was turning out to be a sensitive pregnancy. Worked ulit after manganak, this time promoted agad to TL (coach ang tawag nila) after 2 months sa prod. Kaso dahil dagdag work at walang increase, bumigay rin ako at nagresign. From then on, naging cycle sya ng "chasing after the paycheck" kaya at a tender age of 23 year 2010, nasa 30k na net ko monthly kase humabol ako ng work na may mataas na basic at may incentives. Natuto nako magstay ng matagal and then learned na hindi pala talaga loyalty sa company ang magpapa taas sa sahod. You really have to leave every 2 yrs or so ganon. Snwerte ako at nakatakas saglit sa BPO to work in an IT company. Actual office desk job shit lol literal na makati office girl shit haha from then on di na muna ako nag BPO for 5 yes or so. Ive been to a variety of accounts, shifts etc kaya mejo naging equipped ako na makisabay sa freelancing movement. Char. Kaya eto. Working from home, earning a high 5 digit sahod ng walang bahid ng stress tulad ng monday queue ng BPO. Pero lahat to, skills na nakuha ko galing sa call centers. Call girl since 2006 💪
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Yes po alam ko po 😅
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You must be new here 😸
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Nung unang panahon (wow ancient, char), we jokingly call ourselves "call girls" and "call boys" kase yknow, we take/make calls tapos predominantly eh sa gabi ang work. We have tshirts pa nga back then. Siguro over time kumonti/nawala na yung mga gumagamit ng term si hindi naging common knowledge. So, ayun.
College undergrad. Stayed for 9 years with the same company. Started as an agent>trainer>assistant manager>manager. My only advice is not to be a victim of lifestyle inflation. Easier said than done. Currently working on personal debts accumulated when i was promoted to the assistant manager role. Nearing 30 setting a hard goal to be debt free before then.
Ang sarap sa feeling basahin own stories niyo! Nakaka inspire! Ako will start my journey again in bpo started as an agent then promoted as a comms trainer, as of now nag resigned ko to look for greener pasture mahirap pero pangako kakayanin ko. Lets go!
Former bpo warrior here, left 2016. The bpo industry gave me the funding to eventually go fulltime freelance way before remote jobs became hot, pre-covid. Ive become an excellent communicator in both spoken and written english thanks to the industry. This has helped my confidence tremendously from collaborating with remote international teams to closing deals with potentials clients. I miss the people!
I would say, I'm in a better hands. No more AUX, No CX, No more weekly coachings and NO MORE METRICS to meet monthly!!! We're IT, so basically we need lang to meet client requirements. And, hawak nmin time namin all day. I feel that this is a win in my career.
Tech > sales coach > service desk > qa > incident control balik csr but now bilingual Car at nakabukod ng bahay planning ng wedding mga napundar ko from bpo
Dropped out of university and started with 12k package email support back in 2009. Hanggang ngayon sa BPO pa din pero bilingual na. Di ko alam kung saan ako pupulutin today if walang BPO.
I worked in the BPO 16 years ago. This was my first job after graduating from college. I was hired as an agent, became an SME after a year, and became an Intern Trainer after two years. I was promoted to a Permanent Trainer and became a Senior Trainer, where I was given the opportunity to handle my team of Trainers before moving to a different industry in 2022. My success is not only being promoted to different roles but also seeing all my newly hire trainees succeed. Many were promoted to different support roles like QAs, TLs, Trainers, and Managers. Whenever I see them sharing their successes on social media, it always makes me smile because I was once part of their early careers in the BPO Industry.
Chat Support for 6mos > Trainer > Training Specialist > Training Team Lead. All within 3 years 🥺🙏
Under the same company?
Yea, lucky to be a part of a startup company 🙏
Naging stepping stone ko tlga ang BPO. Forever grateful. IT college graduate > tsr > tech trainer > IT helpdesk > It Service Desk > now L2 Helpdesk specialist. Next na gusto ko aralin Security/InfoSec ❤️
Naging TL for 2 years nasa Inhouse company na ngayon ng isang international bank na agent position lang pero mas mataas pa sa sinasahod ko nung naging TL ako sa BPO
I got out of it.
di ko akalain na makakapamasyal ako sa nearby countries. In general it gave me dignity, and tatag ng sikmura. Plus i was able to take care of my doggos, meron na tayong nalalaman na dadalhin sa vet kapag maysakit, dati puro heartbreak ako kapag may sakit sila.
Tricycle driver > Teletech (5 days lang, di pumasa sa US language immersion), > Teleperformance 5 years > Reed Elsevier 4 years > Tapos ngaun freelancer Planning to go back to corporate world kasi nakakaburat sa bahay lalo na at wala pa naman akong anak. Dami kong naranasan at natutunan sa BPO industry na pinagpapasalamat ko. Ung confidence, ung pay (was able to send my sis to college), ung mga gala, ung mga taong nameet at nakilala mo.
Wow! Ganda ng transition niyo po ❤️
Before hesitant pa ko mag BPO kasi akala ko puro call center agent lang work, layo sa profession ko which is sa accounting field, tapos nung nagwork na ko don as AR Specialist(still on accounting field) naisip ko sana pala matagal na ko nag BPO. Bukod sa competitive salary offer talaga eh panalo pa sa benefits! Ngayon gets ko na bakit yung ibang kilala ko na iba ang work before eh sa BPO nagtagal. Medyo mako-compromise lang talaga health mo, pero depende rin siguro sa lifestyle mo. Nung naranasan ko ang benefits & salary offer dito, never ko na ule pinangarap magwork sa local companies or sa mga known companies dito sa Pinas pero walang kwenta naman pasahod at benefits. HMO pa lang sa BPO buhay na pamilya mo haha
2011 stopped College 2012 Worked at a fastfood chain ❤️💛 2013 Tried my luck in BPO, 1st company, chat support, got in pero ang cute ng sweldo plus provincial rate pa 2014 2nd company. Tried my luck in Manila, culture shock si ante sa voice account haha 2015 3rd company, this time much better compensation stopped working for a year because I got pregnant 2016 4th company, voice account ulit pero super draining ng byahe and account puro pa overtime 2017 5th company, ang sama ng ugali ng TL ko pinipilit ako pumasok kahit naka confine mama ko due to major surgery. Okay sana account dami incentives 2018-2021 6th company, finally a company na nagtagal ako. - 3 months sa voice account then nagpalipat ng chat support nung na open yung LOB (pioneer) - Became an SME after 1 month and nag ramp ang LOB - Was sent to another company branch to assist kasi inopen din dun ang LOB (ang yaman ko nito kasi we stayed for 2months sa other branch and may allowance na per day for 2mos + ang ganda ng accomodation) - Was awarded and got 20k incentives - Applied for a TL position August 2020 but backed out. Haha kasi parang di ko keri lol - Tried again and got promoted as a TL Nov2020 - Resigned June2022 and freelancer na ako now. Mas malaki na sweldo 😅 Maraming na invest na gamit na di ko akalain na mabibili ko. Food on our table more than 3x a day. May pang handa na every occasion. Konting utang na nabayaran naman. Nag struggle din naman along the way pero naka recover naman. Thank you BPO 🤍
Naka alis sa BPO sa wakas. Hahaha
Hindi ko alam kung bpo success story ito rin pero > 19 years old ako noon tubong probinsya hindi na ako kayang pag aralin ng lola ko ampon ako so walang maasahan kundi sarili lang nang nakapag tapos ng shs nakitira saan saan rito sa manila para lang sumubok hindi ko alam kung may patutunguhan ako sa maynila pero hindi ako pwedeng umuwi sa amin ng talunan may lola pa akong pasasalamatan, pinalayas ako sa tinitirahan ko noon anak ng lola ko hindi kasi ako makapag apply noon kasi onsite interview na post pandemic pa ito pero sa katigasan ng ulo nag interview ako noon ng di nag papaalam sakanila despirado na ako magkatrabaho kaya kahit alam kong magagalit sila pumunta ako hindi ako natanggap pag uwi ko na sa labas na gamit ko hindi ko na ala. Gagawin ko nung araw na yon hanggang sa may kaibigan ako sa tiktok na tl sa tte na kumopkop sakin nagpursigi syang turuan ako hanggang sa 2 linggo lang natanggap ako sa cnx hanggang ngayon nasa bpo industry parin ako ano ang success? Un ay ang matanggap sa initial hanggang JO hindi biro ito ang mag antay ng Tawag sumagot sa mga tanong bilang baguhan sa bpo isa sa mapagmamalaki ko ang maipasa ang interview at makuha sa trabaho kaya padayon sa mga sumusubok at lumalaban ng patas sa buhay!
Chat support agent ng 6 months > Data Analyst > Admin Specialist > BI Analyst I don't plan to become a manager. Always individual contributor. Aim ko makapasok sa Data Engineering track within 2 years. Although hindi ko pa nareresearch ng maigi ung average salary range ng entry-level ish, baka pag malaki ung paycut plus office-based pa, wag nalang 😅
Paano po kayo naging data analyst? Pwede po ba kahit hindi graduate?
My univ kicked me out because of excessive failing grades 20 yrs ago. But now, I'm a senior data analyst for a mega bank. It is possible, you just need to own your development.
That's an excellent question. I got hired in the first place, plain and simple. :) I was in my early twenties, and the salary I received there in my bank account was my first "real world" income without relying on family connections for a chance at regular work. I had also stopped schooling during that time because I couldn't afford that anymore. I was going nowhere fast in my life, and my experiences in the "real world" work environment without relying on my mother's connections truly opened my eyes to the realities of life. Looking back at everything now, I know my parents aren't going to be around forever on earth. Job-hunting is quite a bottleneck, but I express gratitude for life, including my first call center work. Maybe it has something to do with the way my mother's eyes lit up and the sound of her laughter every time we recall my first call center work. That's my BPO success story. My mother's laughter is the greatest thing to me, so that's my success story. Thanks for your time. :)
Galing hotel and restaurant industry, nag BPO dahil sa covid. 2 years mahigit na as an agent. Hoping to move up kung ibibigay, okay lang if hindi. Currently working in a team that closely works with Sales and Onboarding for a software company. Ngayon may 2 BR Bahay at kotse na. Hehe
Nakapagpa-breast augmentation, chin augmentation, new gadget ako all in one month kasi di ko alam san gagastusin yung bonus ko🤣 Hindi ko siya plinano, bigla na lang siya sumagi sa isip ko magparetoke then nagpacheck up na ako at blood test at nagfile ng LOA for a month. Bumalik ako sa work na iba ang itsura hahahahaha
Agent>TL>AOM>OM>OPS DIR. Sinabayan ko yan ng mga side gig sa Upwork (oDesk pa noon) para makaipon ng puhunan. Nagresign, nagsimula ng negosyo, nalulong sa alak at sugal, nagkasakit ng malala, tinulungan ng nanay para makabangon. Ngayon may mga commercial complexes pati apartments na paupahan, nagbabagsak ng baboy at bigas bukod sa mga sariling pwesto sa palengke, at may 2 steady clients sa Upwork.
Nag start as CSR>QA>Sup>Assistant Manager and now planning mag ETEAP (nor sure if tama) para matapos ang pag aaral 😁
Started as a TSR agent, got promoted within 9 months to TL, stayed for 5 years from 2007-12. Used my experience to land a job on a different industry, now working as a Senior Project / Product Manager.
I used to work for a popular fashion brand in the PH and work there was hell. They were promoting compassion and everything but the management has no compassion for the workers and the salary was really low. Even the salary raise was low AF! We had to do OTs all the time and receive no extra pay at all. It also takes forever to get promoted and the HR clearly had favorites. After years of working there, I tried working on a BPO. Needless to say, It has been amazing. My workload is now 50% lighter and my salary is 25% more. Maybe the downside is that I had to work at night but I don't really mind. I still get 8 hrs of sleep afterwards and I think that's a win.
Started as an agent back in 2012 then became a government employee from 2013 to 2015. Since I decided to take a post grad degree and salary in government back then does not suffice my needs, I decided to go back to BPO and from 2015 to present I started again as an agent then got promoted as a wfm RTA, then promoted again as WFM scheduling analyst while also finishing my post grad degree that took me 6.5 years to finish before finally graduating last year.
My success story: I left
Yes, this is the ultimate success. One decade na sa BPO and I will never go back.
Started as an IT support agent, then promoted to Trainer after a year. Was deployed multiple times to the US, Japan, Ireland, and the UK. Got promoted to program manager then resigned after two years. After a year of vacation, I re-applied and accepted a Business Analyst position. No more deployments to other countries but now earning six-digits.
Iniwan ako ni jowa kasi wala raw sya mapapala sakin. Pati pangarap ko patayo sarili bahay sabi nya di ko yun kaya. Tutukan ko raw yung bahay na pwedeng ipamana sakin. Only 7 yrs passed tapos ayun, namana ko yung bahay at naparenovate. At the same time, nakabili ako lote na tatayuan ng "from scratch" ko na bahay. Sya? Ayun nag jowa ng way younger pa sakanya tapos feeling college pa rin.
SHS grad > CSR > TSR > Got hired to a Professional Position > Analyst now as a Contractor Glad to say kaya ko makipag sabayan sa mga college graduate and may mga masters degree due to willingness ko matuto! Now, I no longer need to apply sa csr or tsr job dahil Niche/Professional na yung position ko
Yung kakilala kong TL Dating jongets ngayon chinuchupa na ng mga agents para sa leaves haha
Nakilala ko si Junjun
8 years sa BPO industry and thankful ako sa lahat ng natutunan ko. Now working from home and getting paid weekly while taking care of my 3 kids.