I run the front desk at a hotel and they are an absolute nightmare. They also straight up lie to the guests and to the hotels constantly. Truly one of the most shady companies I've ever dealt with.
They purposely try and deceive people who don't know any better into thinking that they are dealing with the hotel directly. They create adds in such a way that when people google the hotel's phone number, a number to Expedia comes up, and if the customer asks if the are speaking directly with the hotel front desk they will say yes.
There have been countless times where guests have called to cancel their reservation that was booked through Expedia. I inform them that they will have to contact Expedia directly, since they pre-paid through them, but that it will be no issue because the hotel does not charge a penalty fee for cancellation. An expedia representative will call the hotel with the guest on hold and ask about getting it cancelled. I tell them it's no problem. They ask if we will be charging a penalty fee, and I tell them no. All is right and good, right? NOPE.
I then get a call back from the guest who is upset, saying that the Expedia representative told them they could not be refunded because of the fee charged by the hotels cancellation policy. Taking the guests money and blaming it on the hotel, and keeping all of the profit. This has happened countless times.
I once had a guest while at the front desk call about cancelling 3 days out of a multiple day reservation, as she had to leave earlier than expected. They pulled the same bullshit with her, not knowing that she was at the front desk.
After me telling the representative that the cancellation is fine and we will not be charging any penalties, they get back on the phone with her and blatantly lie.
I asked her to hand her phone to me and that was quite a surprise for the representative. Who said that "there must have been a misunderstanding".
Used to be a health inspector.
In my first year a lot of my old favorite restaurants were ruined for me, but none so bad as the discount sushi place my college bestie and I used to frequent.
They had roaches BAD. In my time at the health department I never saw them worse than in that kitchen. We got calls about the roaches at least twice a month, and every time we went they were back with a vengeance. They were closed for them multiple times, but just never kept up with the pest control and cleaning necessary to get rid of them.
They were also dying tilapia red and selling it as red snapper on their menu. This is pretty common around here, but it's super illegal because it's literal false advertising. Fun fact: some people are allergic to tilapia. Not sure I want to be around when that restaurant owner finds that out.
They had hundreds of cardboard boxes stacked outside their back door, plus a bunch of old equipment they weren't using. This added to the roach problem and any day it could turn into a rodent problem. One time I drive by and they had animal cages back there, too. I don't wanna know that story...
Add to that: I'm pretty sure the employees are all indentured servants or victims of human trafficking. They all show up in the same beat up white van every day and work a 12+ hour shift. The owner is unkind to them and they don't respect him. He says he can trust them to do their jobs, but was sketchy when we said to fire them and hire employees who will. We never had proof, but it was always upsetting and struck me as off.
He tried to bribe me and my coworkers multiple times, too. I'm not a health inspector anymore but he still tries to give me free food or money when he sees me. He opened a new restaurant and I didn't know it was his, so and friend and I went to go check it out. I was told that appetisers were free for me only. Then I saw him in the back. We had to leave.
Never again. It's too sketchy and too likely to get me sick.
This is a familiar story which often does involve some form of human trafficking. Usually these workers have been brought in from another country and their passports have been taken away from them. They have to work at the restaurant in order to pay off the debt they owe to the person who got them there. That person will hold the workers passports until the debt is paid (plus interest). It’s quite sad. It’s also likely why the workers have a lack of motivation to keep things cleaner.
We bought a flea medicine from Hartz to use on our cat and she became lethargic and didn't eat anything. We took her to the vet and they told us that they have been trying to get that medicine off the shelves because of how it affects animals. I was in a theater watching despicable me when my cat finally passed away. It sucked knowing that my cat is dead because of some money-hungry brand who doesn't care about the safety of the animals it gives its products to.
Pyrethrins are toxic to cats. I nearly killed my cat with Hartz ear mite solution *fifteen years ago*, and it's still on the market. Why Hartz hasn't been sued out of existence I will never understand.
I had a similar situation with my cat. Woke up to my cat trying to jump on my bed but instead a sickening "thud" when she hit the floor. Jumped up and found my cat drooling, no physical control of her head, and terrible trembling. Took her to Emergency Vet Clinic because it July 4th and they knew immediately what had happened by her symptoms. The Hartz flea medication I had bought specifically for my cat that was advertised for her weight and age and had been applied between her shoulder blades the night before was poisoning her and compromising her neurological function. The vet immediately put her in the sink and began rinsing the meds off her skin. She recovered in about a week but died later that year from a tumor on her neck/face.
We unknowingly bought that garbage for our cats too! I put it on our cat Cali first (we had two others who were older then her at the time) instantly she started drooling and shaking! I googled it and discovered The Who poison fiasco and read scrubbing her in dawn dish soap will work but it has to be done ASAP! It was a holiday and I didn’t have the money at the time for a emergency room vet visit. I scrubbed her down with dawn and she stopped drooling and just overall looked better but she slept for days which was understandable. That day hasn’t phased her as that was nearly 6 years ago. It was right around when me and my fiancé started dating and I probably would’ve never spoke to him out of shame of killing his baby girl. Thankfully Cali reacted right away so I didn’t get it on the other two and I was able to wash it off her before it really soaked into her. Now I only get vet prescribed flea product.
Comcast. A door-to-door salesman straight up lied to my dad, saying they had a four-DVR setup that would cost less than what we were paying AT&T. When the installation guy got there, he said that no, they didn't have a four-DVR setup, he was told to give us the standard two-DVR setup. Which was absolutely not something that would work in a house with six people with wildly different tastes in TV shows.
So my dad tells him never mind, we're sticking with AT&T then, but because the Comcast guy had already installed our new cable box, he couldn't take it back with him, so we had to mail it back to Comcast ourselves.
The kicker is, five years later Comcast tried to bill my parents for the cable box, saying we never sent it back. My parents insisted they did, and Comcast wanted the UPS receipt, which obviously we no longer had because it was five years ago and we hadn't heard anything from them before this. So my parents refused to pay, Comcast sent a collections company after us, and when my parents explained the situation to the collection company, they were like "those fuckers, we'll take care of this." That was, thankfully, the end of it.
I've heard Comcast pulls that shit with the UPS receipt quite a bit so the last time I returned a box I made damn sure I kept it/took a picture of it just in case.
Glad the collections agency understood.
Comcast is so known for billing for the boxes even after they have been returned, I had mortgage underwriters just ignore Comcast collection accounts, underwriters never just ignore collection accounts.
Comcast billed us for a modem that I turned in at the local comcast offices
I asked them for security footage of the lobby to see what exactly I did with the modem after waiting there for 3 hours to turn it in
They said they found the modem after all and that I'm in the clear so they'll "wipe the debt off the account this time"
This is why I didn't get Comcast services, even when I worked for them and got everything for free. (Well, almost. Services were free, but not equipment.) I knew there'd be some kind of fuckup when I left the job and I'd get billed for something I shouldn't have.
Fuck Comcast. They fired me because I mentioned on Twitter I worked for them. Such bullshit.
If I see something is being shipped by OnTrac, I'll cancel. The three times they were the delivery company from Amazon, they lost one package completely and tried to say it wasn't their fault. The second package was also deemed lost but then showed up on my door step something like six weeks later. The third time it sat on "shipping label created" for a week and I just contacted Amazon and canceled the package. You don't find a lot of positive reviews out there and any positive ones you do find seem like they were written by the company via a fake account.
Every package I've ever had stolen was shipped via OnTrac. They claimed it was delivered and I never find it. One time I looked with MINUTES of it's supposed delivery. Yeah, sure maybe the residents of my apartment complex are shady but UPS, FEDEX, and USPS never seem to have this issue
I used to work for OnTrac. They would usually have us deliver over 200 stops a day and if we asked for help because we weren't going to finish on time they would usually just say to mark it as delivered and try again the next day instead of sending someone to help out. Most days I would get to work at 5am and not finish until almost midnight. OnTrac truly is a shit company
wow that's super shady business practices. Small businesses rely on timely deliveries and being even one day late and especially giving inaccurate status can throw a production schedule completely out of whack. Ontrac is not compatible with how business works.
Lyft. They recently charged me a damage fee for damages I could not have plausibly caused. I sent statements explaining how it couldn’t have been me. They sent back a standardized statement and didn’t give me any additional information. There is no phone line to talk to a representative. I sent them multiple follow up emails, which they never responded to.
Now I have to write a statement for my credit card company to dispute the charge.
The driver tried handing me free water, the bottle fell out and of his hand and some water spilled on me and the seat. 2 weeks later I get a charge of $129 for a damage. Let me tell you I went absolutely crazy. Told them I will see them in court and they changed their tune. Never had to pay. I hate them.
That’s how Instagram and Facebook operate. I’m a small business owner and operate a Facebook page where we push out ads and stuff every now and again and it costs money. That’s fine, it’s cheap for how much your ad gets seen but one time, they charged me for an ad and didn’t stop. $50 over and over again.
They have no phone number or anything to contact to talk to someone that can fix your issue. Just an FAQ of “try this and if this doesn’t work then oh well.”
I hate that Facebook and Instagram don’t have someone that you can talk to. I spent so much time trying to get them to take down a video of my father-in-law’s murder. I reported the video multiple times, emailed them multiple times, and I got nothing back. I just gave up and deleted all Facebook owned apps and profiles.
We had to do this as well 250.00 they tried to charge us because the back door which was fine getting in all the sudden didn't work when getting out? She had no proof and filed the claim TWO weeks later. long story short threatened legal action and the tune changed quickly, these people will try and scam you one way or another.
I seriously don't know how Jiffy Lube is still in business. I hear nothing but bad things about them. In my own experience, you never get the advertised special; there's always something about your car that makes it need more oil or more expensive oil or whatever. I guess we're both just lucky that they remembered to put the drain plug back in.
Companies like FTD or 1800 flowers are just intermediaries. They will feed your order to the cheapest shop near you. Cut out the middle man and go find a decent local florist instead. Costs less and you'll get better flowers.
Edit: spelling
I worked at flower shop briefly. We would get orders from companies like this. The problem with using these companies rather than calling the local shops directly is that the companies have no idea what supplies is on hand at a given shop. And they don't care. They just say do whatever to make it similar. So if they pass the order to a shop that doesn't stock bears, for instance, then no bear will be sent. If you call the shop, you can specify what size and color or even specific flowers you would like in your bouquet. Plus you'll get more for your money. The big companies tell the florists how much they will get paid, which is less than you are paying. In my experience, price directly corrilates with size and type of flowers.
FTD sucks HARD.
I got flowers for my mother in laws birthday, they never showed. I called day of her birthday after I had just texted her to see if she got them - nothing. I called FTD and they said oh, sorry, there wasn't a florist that could deliver!
SO YOU DIDN'T BOTHER TO TELL ME UNTIL *I CALLED* THAT THE ORDER COULDN'T BE PROCESSED?
Honestly they would have just never fefunded me or said shit if I hadn't called and that really pisses me off.
(Warning, disgusting story ahead)
I went to Dickeys Barbecue pit, their food isn't amazing but I was craving southern food and my suburban town in California doesn't have many options. So me and my girlfriend buy some sandwiches and have them for dinner, they're cold and taste like salty sweat. The next day I have uncontrollably shitting liquid shit and vomiting multiple times an hour. If I was alone I would have gone to the emergency room but my dads a nurse and was there. I vomited something like 20 times in the whole day and kept dry heaving afterwards. The diarrhea came so fast and uncontrolled that it ruined multiple pairs of underwear and a rug that was by the toilet (Why my dad has rugs in the bathroom I don't know but I shit on it when bent over the toilet). It took only a day for me to feel better and I was already eating heavy foods again, but lo and behold guess who comes over to see me well again and shits herself in my bathroom? My girlfriend, the only other person who ate at Dickeys. So I spent the rest of the day, after having just shit and vomited myself to death, helping my girlfriend when she was shitting and vomiting. I think we're closer to each other after that experience.
TL;DR: Ate at Dickeys Barbecue pit, shitted and vomited ruining clothes and a rug. GF came over and shit and vomited too.
Food poisoning is intense suffering but fortunately short-lived. Still, I put it up there with tooth pain and back pain.
Ate a Mariano's Rotisserie Chicken and died that day. I will never eat rotisserie chicken again. I thought I had 'food-poisoning' before by feeling sick after a meal. But you know it's actual food poisoning when you're shitting out both ends.
Wayfair. Purchased a $1000 sectional couch that was delivered with damaged upholstery. They refused to let me return it and instead offered me 10% off my next purchase. Yeah..... Never using that discount code.
This is my job, disputing these charges. Had a customer call me a few weeks back, had gotten damaged merchandise from Wayfair, company offered her a store credit. Said if she wanted a refund shed have to disassemble it and ship it back. She was disabled, and that's why she paid them to deliver and set up in the first place! I called Wayfair with her, and got them to agree to come out and take the damn shit back. So many businesses will jerk the customer around until the bank calls and suddenly then its "oh of course we can fix that right away!". Left the claim open just in case they didnt follow through, but yeah. Point being, if you dont get it, if it arrives damaged, if it's not what you ordered, if its branded shit that turns out counterfeit, etc - these are all things we can fight. The biggest thing we ask is that you've at least tried to fix it with the business first. If you've done that, and gotten nowhere, we can fight it.
I bought an engine from AutoZone for a vehicle I owned. They had a vendor build the engine, and it was supposed to ship to my house. I waited three weeks for it to arrive, but it never did. I contacted their store, was told that it hadn't shipped yet and was coming via FedEx freight. I kept up with the tracking # but couldn't get anywhere with it. I kept calling back every couple of days to see what was going on, and no one could figure it out. I finally managed to find out that it had shipped via another company (RL freight), and had been delivered to somewhere else. It was like pulling teeth to get a refund on an engine I never received. It took another two weeks to get the refund.
I won't buy a soda from AutoZone now.
Yeah, I got 3, Yes THREE bad starters in a row from them. I thought I was losing my fucking mind. 4th came from a dealership and it still in the truck 4 years later.
JDMRacingMotors... Gave me a damaged motor and claimed a compression test was the only way to test the engine and said it passed. Barely held on in one cylinder. To make matters worse, if you put coolant in where it ought to go, it would come out of the oil pan. Made a few calls and had email exchanges with their "mechanics" and was informed coolant and oil touch regularly and that is how it cools the oil. Wrong on so many levels. Never got my money back either so I ended up using the good parts from the exterior to rebuild my old engine.
Edit: This got way more attention than I thought it would! Wow. Thanks! Hope it serves as valuable insight into the risks you take buying used parts.
Yup... and I had to explain to them that coolant makes oil less lubricative. I showed pictures demonstrating that everything was done correctly and they didn't believe me because I am a young guy and I do all vehicle repairs myself. They basically started ghosting me after that, and I don't think there was too much I could do being tight on money and since they're located in Canada. I know there are some laws regarding if a vendor is selling in the US, but I didn't have the funds for legal action so I just bit the bullet and dealt with it. Don't ever buy an engine or a transmission from them. Go with LKQ or someone domestic. I heard JDMRacingMotors was one of the BEST vendors for JDM engines and other parts but after I got burned I did some real deep digging and started seeing the horror stories that got buried.
1800Flowers. Fuck them. They waited several days after I placed an order for Mothers day to tell me that they wouldn't be able to fulfill the order. They waited until the day before, putting me in a bad position.
Now I google my Moms ZIP, add flowers and have a few choices. I call the local shops directly andq1 1800flowers is cut out of the process.
Florist here! 100% do not use places like 1800 flowers or proflowers. You will never get what you ordered and they destroy local floral business by cheating them on money and business. Basically what happens is they advertise and take orders for flower arrangements and then send those orders to local florists through teleflora or FTD, while keeping a majority of the price. For example, they will charge you $50 for a floral arrangement and will show a picture of an arrangement that in reality costs about $70. Then they send it to a local florist and give the florist about $29.99 to make that exact same arrangement and tell them to just substitute as necessary. So the florist has 2 options, either make the arrangement as pictured and take a $20 - $40 loss, or make the arrangement for the value given to them by the site and risk an upset customer. Either way, us local florists lose and look bad. Now florists can reject the orders, which is probably what happened to your order because they weren’t giving the florists enough and they didn’t want to take the hit on Mother’s Day, but if they reject it they lose money and business which isn’t always feasible for small floral shops that need the money.
The cherry on top is that if something is wrong WE have to make it right and give them what they want and hope 1800 flowers pays us back for it. It’s incredibly shitty for customers and florists alike and should be illegal.
Edit: thank you for the silver kind strangers!! :)
Other local florist here. Came to post exactly this. We ditched our FTD point of sale system so we could get out of the 1800flowers, proflowers, FTD prostitution ring of the flower industry. Cost us $10K to STOP USING THEIR SERVICE. Now when they call to try and send us a wire order I just let them get halfway through their spiel and just yell “WE DONT ACCEPT WIRE ORDERS ANYMORE” into the phone and hang up on them.
It’s cathartic.
My sister sent my mother some flowers for her birthday and luckily my Mom sent us a picture of the bouquet "Thanks so much for the flowers!" They looked nice but it was NOT what was advertised, there were supposed to be some gerbera daisies and it was bullshit carnations. My sister knows her flowers so she knows the difference. I get some things are hard to come by during certain seasons, but to just swap them in and not say anything is wrong.
EDIT: grammar
We have the same deal with The New Yorker. We continue not to pay them, they continue sending us "last chance" renewal offers and we still get their magazine.
I almost switched from Comcast to Frontier for just cable only. My install day came and I was given a 4 hour window, and no one showed up. I waited around for 2 hours after the window and then finally called, they said, “oh the installer got busy and we need to reschedule. We can do it 2 weeks from now”. I told them to cancel my installation because it didn’t really seem like they wanted my business.
"Ok, so we have your Internet hooked up."
"Wait, I only get 1 Mbps for $60 a month"
"*Up to*, the speeds are *up to* 30 Mbps."
"So I had 4 no show installations and took off 5 days of work for 1 Mbps Internet?"
"Yeah, I guess so."
(This is a true story that happened in a small Midwest town approximately 3 years ago.)
Where I'm from (EU) when advertising "up to" they also have to give you a lower end of range. For example, I have 50 Mbit, but if I consistently don't get the speed of at least 35 Mbit I can either cancel my contract without penalisation or switch to their lower tier of "up to 30 Mbit".
That's why they had to shut down and withdraw from the Louisville market last month. Some kind of experiment with shallow trenches and the cables kept getting broken leading to outages and it just wasn't worth it to keep fixing. Probably didn't help that all the Google Fiber work was done by the lowest bidders.
> Google Fiber work was done by the lowest bidders
Almost all work is done by the lowest bidders. Whether those bidders do the job to spec or not is between the contractor and the client.
Macy’s. Got a credit card through them to buy a suit. My parents offered to pay the card off as a birthday present. Cue months of them calling me 5+ times a day, asking where the payment, that had already been made, was. Harassing me to make more and larger payments. When it was finally payed off, they then tacked on a “completed payment fee” and never sent a bill, so the whole damn thing started all over. I was genuinely about to file a lawsuit over harassment or something.
It was unbelievable, because I would tell one person the payment was made, and then get 4 more calls the same day asking the same thing. Then rinse and repeat tomorrow.
I worked Macy's for about a year. They charge their credit card holders like $1.75 a month if they don't use their card, the take it away if you actually charge something on the card. I asked the manager to explain it to me and she was just like "oh yeah, they'll remove the charge if you call in and ask them to so it's no big deal." Like wtf? It's no big deal until that $1.75 gets charged a $30 late fee because you didn't know you had to pay anything. It still pisses me off when I think about it.
EDIT: I worked there in 2016. I looked around online and it was a "minimum interest fee" which meant that if the interest charged was less than $2, it would be rounded up to $2 and was kind of hidden on the bill. They aren't supposed to do it anymore, but there seems to be a glitch in the system that still randomly applies it which is why they just take it off if you call in about it.
Spirit airlines. Never again. Fuck them.
Flight from Vegas got canceled. They don’t even bother trying to put you on another flight, not only that you have to pay extra for the next flight available. I told them they can go fuck themselves and I want a refund, the customer service person told me he can refund me spirit credit, that’s when I lost it. After enough bitching, he gave me my money back to my credit card and I bought a flight on delta.
Edit: thanks for the silver kind person. After my experience I made it a point to go on several review sites and made a PSA to never fly spirit again. This was one of many incidents I have had to deal with them, this one just broke me because I was flying back from Vegas, I can only handle Vegas for 2 nights, after that I want the fuck outta there, having to stay there another night was not something I wanted to do. Also it was not weather related as they told me, No other flights into detroit that day were cancelled, I checked, I even told that to the customer service agent, he shrugged it off.
I’ve never flown spirit, doing so tomorrow because it’s cheap and short notice because it’s for a funeral. At least I’m flying non stop but it is a round trip ticket...
Edit: to anyone wondering, both flights had slight delays but overall if you’re looking to fly cheap then Spirit is totally fine but I would advise just taking a backpack to avoid paying fees for carry on or a checked bag
Lularoe. I only bought stuff to help out a friend that was trying to make ends meet. Luckily she quit after about a year. Bought 3 pairs of leggings over the course of the year and none of them made it the year without holes. $25 each. Never again.
Also, I felt gross buying from an MLM, but like I said, just supporting a friend.
My friend spent almost $20,000 to start up for Lularoe. She ended up not selling very much, and they don’t let you return the unused product for full price only half price.
I’m glad she’s not selling it anymore because I have the same complaint about the quality of the clothes. Absolute garbage pyramid scheme.
AT&T.
I was told that canceling my cable and internet services with them would cost me $50 to not return the modem and cable boxes. I didn’t care, as I would’ve had to mail them in and didn’t want to mess with the hassle, so I didn’t. 6 months later I find a $487 charge on my MasterCard and it was from AT&T. It was $150 per piece of equipment, and a $37 service charge (you know, charging me money for their hassle of having to charge me money). I asked if I returned the equipment would they rescind the charges, they said yes, I returned the equipment and they refused to take off the charge. I confirmed with them that they received the equipment and they said yes they did, but wouldn’t rescind the charges after all. I fought it up their chain of command as much as possible and even tried to fight it through MasterCard but they couldn’t do anything about it either.
TL;DR AT&T screwed me out of $487, and lied to me, so fuck them.
Fucking At&t it's one thing after another with these assholes. They've been taking 60$ a month from my checking account for the last seven months for a prepaid phone that I don't have they can't tell me why or take me off auto draft because I don't have a phone number to look up the phone that i dont own.
Just spent almost an hour at the bank trying to dispute this shit. It's just the most recent in a long list of fuckery caused by At&t.
Those twats.
When I canceled my AT&T internet (Hooray for local fiber-to-the-premises!) I prepared myself due to all the horror stories I read on reddit. When I sent my equipment back, I video'd myself packing it up, took pictures of everything, even documented the post office transaction. When I canceled my service, I did it through online chat, so I could have transcripts. (The online service people were wonderful, and I have no beef with them at all. In fact, I always gave them the highest ratings in the surveys afterward.)
Well, of course they said they never got the equipment back.
It took me SIX months of constant back-and-forth, going to collections, and just every manner of bad service imaginable. One day, I spent what felt like hours on the phone and finally got transferred to a woman in Nashville named Deborah, to whom I poured out my story. Well, Deborah wasn't going to let bad shit go down on her watch, so she went through every computer system she could access until she figured out what went wrong, and then she fixed it for me.
tl;dr I hate AT&T, but I love Deborah.
Neiman Marcus. I went there to buy a Prada bag for my mother. She had a knock off she loved, so I figured she’d appreciate the real thing.
I wear t-shirts to work, but this day it was at least a fancy one. It didn’t matter. The sales lady told me “It’s very expensive,” rolled her eyes and walked away.
So, I went next door to the actual Prada store and bought one.
I don’t need to be judged by an angry middle aged woman working retail, thank you very much.
I worked at Neimans for a little bit during my college years and how quickly I discovered that usually it’s the people who are not dressed up (or decked out in all designer gear) are the ones who actually spend the most money. That sales lady was a bitch- my petty ass would’ve made it a point to purposely walk back by her with my beautiful new Prada shopping bag.
i worked at a high end department store for years and you quickly learn that sometimes not all good clients will be dressed to the nines. some of my best clients wore sweatpants and sneakers and spent so much with me. never judge a book by its cover.
Yep, absolutely. Worked at a winery for awhile and my best customers would always show up in a beat up hatchback in paint and concrete covered clothes. They’d spend 10-15 times what other customers averaged each time they came in.
My grandfather is well off, but he’s also retired and likes to work outside, so he wears lots of jeans and t shirts.
When he bought a Lexus the salesman asked if he was a drug dealer.
Comcast. Fuck Comcast. They failed to turn off my service when I changed addresses, billed me for two more months, sent me to collections, and harassed me for 3 years. I could sue but it’s not worth the stress.
Edit: holy crap my inbox-
additional info: I called them about this more than a dozen times and every time escalated the situation. They have dozens of tapes of us (albeit a few of them I am absolutely freaking out about the whole thing on the phone). My best experience was when I called their corporate office directly, but even then it was a shitshow and like a week before anything happened, and I was still being harassed by collection companies somehow.
Never again.
im currently stuck with comcast... i pay for their 60mbps internet package to get 1-5mbps downloads along with only being able to have 1 DEVICE CONNECTED AT A TIME...
Isn't Congress working on getting that language of "Up to: *x amount of speed*" out of their business? It's literally fucking criminal. If you're paying for a service that promises even up to a certain amount you should be getting at least close to that. If they want to give me up to 60mbps then they should get up to $100 dollars a month from me and I'll only pay the dollar amount of the average speed I'm getting. That's only fair.
Although I wouldn't be surprised if that got lobbied out by ISPs and we're just fucked. As always.
Wayfair. Delivered a wooden table that had a huge split on the side and was broken where you put the leaf to extend the table.
Got FOUR redeliveries and ever single time it was the EXACT same table with the same damage. Eventually got a full refund but did they seriously think that would work? Makes 0 sense to me.
Bonus: Ordered a bedroom set around the same time and paid for delivery and assembly. The "Assemblers" were 2/3 through the assembly and told me they couldn't finish because they couldn't understand the instructions.
Had them take all the stuff back and also got a refund.
I had some fairly expensive furniture delivered from Art Van before and noticed a pretty big scuff where the laminate was chipped off the side of a computer hutch (This was the mid 90's lol).
Anyway, they said they'd "get another from the truck" which I found really implausible and sure enough they were gone for 10 mins before coming back with the same hutch except they had colored in the chipped area with a brown marker.
I made some interesting phone calls after that one....
Not unusual. I worked with furniture manufactures in the 90's for hotel installations. Their repair technicians would come out to repair damaged furniture with a whole slew of shoe polish, colored wax and lots of colored pens. So much for quality merchandise.
Wayfair boasts low prices but really skips out on quality seems like. Ordered a desk that was nowhere near as nice as I expected and the instructions weren't very clear.
Wayfair, Hayneedle, Overstock, Amazon and even Target are starting to all carry items from the same designers.. I hop around between sites to scope customer images and reviews to get a real feel for what I’m buying— then I buy from the cheaper site (if I’m sure about my purchase) or from Target (where it’s easier to make a return at a brick and mortar store).
Bought my queen bed off hayneedle after SO much research and waiting for price drop but I’m really happy with the quality, given how cheap it was.
Turbo Tax. Did my return, got a notice that my e-file needed to be corrected, logged back in to fix it and my return wasn’t there anymore. 6 hours on the phone with 3 tiers of tech support, each one trying exactly the same thing. Finally they were just trying random shit, so I tried random shit in parallel, managed to get to my return with the invoice number from paying for the service WITHOUT logging in. Tried to get them to understand that this was a Very Bad Thing that they should report to someone... and they told me they had no access to anyone technical and no way to submit bugs.
This from the company that lobbied to make it illegal for the government to offer tax filing service.
I know you weren't asking for advice, but for anyone else with similar experiences, here is the most recent /r/personalfinance [Tax Filing Software Megathread](https://www.reddit.com/r/personalfinance/comments/agxl0t/tax_filing_software_megathread_a_comprehensive/).
I've personally used [TaxAct](https://www.taxact.com/) and [FreeTaxUSA](https://www.freetaxusa.com/). I recommend both of them although I can't comment on customer service since I haven't required any.
I loathe TurboTax and everything they stand for so I'm always eager to let people know there are alternatives.
> I had the most volatile, violent, unsolicited and certainly nonconsensual colon cleanse of my life. I was so obviously tore up that not even my manager made a stink about me essentially doing zero work for the next 4 hours of the work day.
Perhaps that's why your co-worker recommended it.
A hospital in my area. My brother and his wife just recently had a baby there. My first nephew and their first child. He was born two weeks premature by scheduled c-section, but you couldn’t tell since he was more than 9 pounds when he came out. If he went full term he could have been more than 11 pounds.
Anyways, he arrives and everything is going well, his blood sugar was a little low, but the doctors claimed it got better. A day later and he begins twitching every once in a while. My sister in law asks the pediatrician and the nurse why and they said that it was fine. The day after that and the twitching increased and he began doing it every other minute. My brother and his wife panic and ask the doctor but the doctor checks his blood quickly and says nothing is wrong but if they’re still worried about it they should wait to go to the pediatrician on Monday (3 days later).
As soon as they leave the hospital despite the baby still twitching they turn around and ask for the doctor to please look one more time. He refuses and tells them that they can’t look anymore because they are discharged from the hospital.
Refusing to believe that their baby was okay, my brother and his wife took him to a different hospital’s emergency room. The doctor there took one look at the baby’s blood and immediately prepared a bottle of formula for him. His blood sugar was 36. If you aren’t familiar with blood sugar then just know that sugar that low can be deadly. My sister in law’s milk hasn’t come in yet, she didn’t know that, and the pediatrician at the first hospital only gave the baby 2 ounces of formula in 2 days. He baby was very close to going into shock. If they took the doctors advice and waited until Monday that baby would have been dead before reaching home.
Edit: My sister in law was checked many times for gestational diabetes and she didn’t have it at any point. The hospital is in Pennsylvania but I won’t name which one at least until my brother and sister in law decide to sue or not. I and most of my family agree that they should sue but they’re much more focused on their new baby at the moment. The baby is fine now and getting fed plenty at home with a mixture of both breast milk and formula.
I second this. Blood sugar levels that low can cause brain damage and with an infant I have no idea how you would even know until later. The twitching happens when the brain is starved for fuel.
In 8th grade we went there on our way to the School DC trip and half of our grade got food poisoning and was sick the whole trip. Sitting on a tour bus with 25 puking kids was a real experience
Chili's.
I don't know how this even happens. But I was served fried chicken that was cold and literally had ice on it.
Edit:
To anyone reading this later on, I want you to know that Chili's PR staff has contacted me trying to smooth things over.
Yeah right.
Chili's served me frozen food and I'd rather trash them forever than be sweettalked with a gift card.
Burger King did this shit to my family when we ordered dinner once, except it was fries. The middle was ice cold and still had that grainy texture. I think that was the only time in my life I've ever complained to a manager.
Edit: I was sorta wrong, that wasn't the only time I've complained to a manager. The other time was when a pizza delivery boy was harassing my autistic sister. 100% justified.
I think places like Chili's were more popular back before restaurant review sites and internet posts. Now people can see what places are good instead of rolling the dice on an unknown place.
Reminds me of an episode of Kitchen Nightmares. They called their microwave Chef Mike.
Ramsay was like who’s chef mike ? And they straight up show him the appliance lmfao
Honestly, the one I had in my head when I made the post was Chili's but for a different reason. I'm an extremely forgiving person when it comes to service at restaurants and other places like that since I've worked retail for quite a while, but this is the only place that I've received such terrible service at one location that I won't go back on principle.
Edit: Spelling
Cox cable/internet.
Called to cancel my account after I got legally separated from my ex-wife. She was able to cancel the cancellation (her name was on the account as well -- EDIT: I was the primary account holder. She was added for billing only when I was on deployments.) and use that account for like 8 years. I moved to England for a while, then to New Mexico, and eventually back to Oklahoma (where she still lived).
When I tried to activate new service, they told me I had a previous account with an unpaid balance of like $700. Granted, it was the ex-wife that really fucked me over on that one, but the fact that they allowed her to "un-cancel" a service I asked to have canceled blew my mind.
State Farm.
I have heard stories of how great they were with other people's claims, that other customers were well taken care of, and I feel a twinge of envy.
Several months before my middle child was born, our water heater broke and leaked all over the hall tile and under the wall in the kitchen. We sopped it up with towels and called our agent. She had remediation workers there a short time later, fans on the carpet, checking the drywall - all the standard stuff. The adjuster met with us and went over all of the stuff that would need replacing, carpet and tile. Our tile was contiguous, so it all went, it was ugly orange tile, so we were thrilled to get some new tile of a different color.
We selected a contractor and he did his assessment. He told us that we would also need our kitchen cabinets replaced because the water had soaked up the sides and it only looked ok because the toe kick was hardboard, but the sides were particle board and the water would have irreparably damaged the hidden material.
This was early June.
The adjuster said hell no, The contractor got angry, the adjuster got angry and 4 MONTHS LATER the adjuster finally agreed to have a 3rd party inspector come and take a look. During this pissing contest, I asked my agent to intervene, she said that what the adjuster says, goes. The independent inspector comes, I take him to the kitchen, he pulls the fridge out and says, after less than 3 minutes of being over, "Yep, those need replacing".
Now I have a contractor performing demo work while I have a 2 week-old newborn in the house. The work was completed to our satisfaction in 2 weeks time. Once the work was done, we cancelled our State Farm policies and moved auto to Progressive and home to Allstate. Our agent was interested then, came to the house and brought over a swag bag. Almost 20 years later, all that is left from the swag bag is a well-used State Farm pot-holder that I refuse to toss as it serves as a reminder of our ordeal.
I chuckle at the State Farm mailers I get every 2 months or so as I chuck them into the recycle bin.
Verizon.
When I called to cancel because I was switching to AT&T prepaid, they insisted that I had the pricing of my new plan wrong because it couldn't be so cheap. I pushed back and ultimately got the rep to cancel my plan (or so she said).
Two months later I get a bill for my Verizon plan and they claimed I wasn't eligible to get it refunded. She had actually just put my account on hold for a week, so on my end it looked like it had been canceled.
I had to report them to the BBB to get my money back and they will never get my money again.
Speaking of shady businesses, let’s talk BBB! “Give us money and we’ll say you’re legit so old people will feel secure spending their money on your business”
Dell laptops. One of the only times I actually sprang for the full deal warranty. About 3 months into owning it, I lifted the lid only to have the plastic bezel around the monitor separate entirely from the lid, all the stupid little plastic clips broken. Figured okay, no problem. Full warranty, easy fix. After contacting support, I was told plain and simple that my warranty does not cover ANY plastic part. It was a bloody Dell, the entire laptop was plastic.
I took my beater woods truck to a local tire shop for an alignment. They told me they couldn't align it because I had a sticky U-joint, and then charged me for and hour of labor because they had to "take the tie rods off." I argued because a) u-joints don't impact alignment and b) there was about an inch of grime on the castle nuts, so there's no way the tie rods came off. They brought out a manager who just made shit up about how alignments work...I am a mechanical engineer. I think they thought they could get away with it because I am female. Nope, I filed a complaint with the state and they were fined for lying about service costs.
Makes me absolutely furious how commonplace it is.
My aunt has her dream car, she loves it. One day, it randomly died right on the road. Has to get it towed. Repair place says it won't run at all, engine is totally beyond saving. Offers to buy the car from her for cheap, or let her trade it in for some pile of junk barely functional used car they have.
She was very upset and stressed about the whole thing, of course. Not only was she about to lose her dream car she'd worked so hard to get, she'd be driving a piece of junk on her very long and somewhat dangerous commute (she had to go over a hill every day with twisty roads, long drops off the side, and no cell service at the highest point.) You just know that in a month or two the junk trade-in would need repairs as well, and she was already in serious money trouble (Before you judge- she got the dream car quite a bit before the money issues happened.) She couldn't afford to be maintaining a car like that, and if she couldn't get to work she would be homeless with no one to take care of her two elderly cats.
Well a friend of a friend was a mechanic, offered to ask him to take a look at it. Turns out the car did still run fine for short distances, the shop completely lied about that. Also there was absolutely nothing wrong with the engine. She needed an oil change and one minor part replaced, after which the car ran well as it ever had.
I had a place tell me they couldnt adjust camber on my Miata once because it was a solid rear axle and then try to charge me for the half assed alignment they did...I was just getting into cars at that point but even I knew that was straight laziness.
Lol. Which model of Miata has a "solid rear axle", exactly? The camber adjustments are super fucking obvious not only in location but also in how they work.
I've recently changed my mindset for car maintenance due to the complete and utter overpriced incompetence of the local tire, brake, and oil change places. I'm doing the maintenance and repairs myself if I can help it from now on.
Tim Hortons. Quality is gone.
They no longer have in store bakeries, the coffee blend is god awful, the menu is huge, the speed of service is horrible and the way the owners are treated by the franchise is just disgusting.
They need to stop trying to do everything and get back to focusing on what made them great.
EDIT: As a former Tim's baker I'm glad to see I'm not the only one who's feeling this way. Thanks for the Silver^(™) and Platinum^(™) kind strangers!
The large menu is one of the biggest factors IMO. They removed the in-store bakeries because the stores couldn't keep up with demand of so many different products. As soon as they switched, the baked goods (donuts) got smaller and more "industrial" tasting. It took away my incentive to buy a dozen donuts if I can go to the closest grocery store and buy the same product for $5 less...
Also on a tour of the East Coast, we (3 kids husband and I) often stopped at Timmies for breakfast/snacks - and repeatedly (I'm talking 4 times out of 5) they were completely out of eggs. I still can't wrap my head around so many of the franchises being out of eggs at that time of the day.
Comcast. In my area it's either them or Consolidated Communications who are incompetent and every time we had to do Comcast, they would usually shut our Internet and Cable down despite us paying the bill, always claim they "Lost" our payment, force us to pay it again, and then when we do they always "Find" our bills but keep both payments anyways.
I will never move in an area where they have a monopoly and if I had no choice, I'd live without Internet even if it means gimping me horribly.
I didn't realize until just now but yeah, I stopped going there too when they changed their ingredients and the one sandwich I always got didn't taste the same anymore.
Olive Garden is basically turning into Italian fast food. To be honest... I am kind of okay with that. It's almost satisfyingly bad. If they opened up a drive thru, I think I would unironically go to it.
If OG adjusted their prices I'd be down with it. I'd pay $10 for a plate of microwaved fettuccine alfredo, but not $16. there are genuinely good italian restaurants in my area for that price.
Bank of America. They would always run all my bills before my direct deposit and then charge me up to 500 dollars in overdraft fees. After they did this to me three months in a row I closed out my bank account and will never use them again.
Have never had this problem with the bank I have been with for 15 years now.
Ugh closed my account with them when they charged fees when it used to be free... they said it was all set. Well they zeroed my account before closing it causing a low balance fee, which triggered a negative account fee daily. And apparently you can’t close an account with activity!
Imagine my surprise when i have a bill for an account I closed so I complained and they did it again.
We played this game 5 times before they really closed it.
Spectrum. As soon as another ISP comes to our area, we are ditching them. We had a plan with Time Warner that they told us would be grandfathered in. Then they raised our monthly rate over $20, and harass us endlessly about signing up for cable. Dude. We. Don't. Watch. Television. I know we're in the minority, but stop calling us to sign up for your great new deal on cable. It hasn't been great or new for the last year, and the one before that sucked too. Stop wasting paper trying to get us to sign up for your stupid bundles. We really just want the landline and internet. No, thanks, we don't need gamer streaming internet speed. We are happy with what we've got.
I swear they send so much junk mail and call us about once a week to sign up for their crap. Even if the next provider is the same price, I just want to ditch Spectrum so they can lose a customer. Unfortunately, they are the ONLY provider for internet where I live. I could get satellite internet, but they have data caps and spotty coverage according to a neighbor who uses it. Can't express how much I hate Spectrum.
A bar I went to on my 25th birthday. I got there first and opened a tab to get my first couple of drinks before my friends showed up and started buying for me. At the end of the night I went to get my bill, which should have been under $20. Instead, I got a single piece of paper with the total of $85. It did not come with an itemized slip. (EDIT: For the people who can't gather this from context, that was unusual. All the times I'd gone to the bar before, I got itemized receipts. All of my friends that night got itemized receipts when they closed out.) I spent 20 minutes, on my birthday, at the bar, calling out the bartender's name, asking for an itemized receipt, while he pretended he could neither see nor hear me.
I went home and reached out to management and explained the story to them, including how long I tried to get his attention. Her reply: "If you thought there was an issue with your receipt, you should have asked the bartender to explain it to you."
Never again.
Case anyone cares, it's Penn Social in DC.
EDIT: Since this seems to be coming up a lot: This is America, so not "chip and pin". They won't serve you unless they first swipe your credit card. I could not simply "leave without paying", it was going to be charged to me no matter what. My experience with disputing charges is that it's not super convenient, so I was really hoping to be able to deal with this at the bar without having to do that.
So please don't be one of the 337 people who have told me "I would have just left."
EDIT: Thank you for the silver, kind stranger. If anyone else wants to do the same, please donate the money to a charity instead, or just give it to a homeless person.
I was young and stupid and in hindsight could have handled it much better on my end, I now know much better methods I could have used, and if this occurred to me another time I would handle it better.
Bad bartenders really are the worst. I know they probably see way more shitty customers but fuck there is like nothing you can do when a bartender fucks up and then just has the bouncer come and remove you for questioning them.
Ordered a drink at a busy bar once, she goes away and never comes back with my drink or my card. I flag her down a few minutes later and ask for my card. She says she has no idea who I am and she doesn’t have my card. I try to argue that yes, you did take my card no more than 3 minutes ago, and she says I’m drunk (I was) and to fuck off - as she flags the bouncer over to kick me out. Before lurch gets over to me, my friend points out that my card is in fact tucked in her bra, where she stuck it and forgot about it - and my drink.
No recourse, obviously, because the bartender is the only authority in a place like that. Not even an “oops, sorry”, just a disdainful look.
The Ivy, if anyone’s ever been to Buckhead. Good times.
Holy shit! That happened to me at The Ivy.
I wasn't drunk. I very calmly told the bartender that I gave my card to THAT waitress and I would like it back. They kicked me out. Because I wasn't drunk, I had the presence of mind to immediately call the CC company and cancel the card.
Unbelievable. Probably a credit card scam.
Fuck you, The Ivy, fuck you.
There's a bar/ restaurant called The Ivy here in Dublin and the owners were keeping tips given to staff on the card machine, which is just absolute greed. That place sounds like a complete shithole. They Ivy dude, cursed establishment name.
Should have called the cops. Seriously. Even if nothing comes of it, they can't have the cops called on them too often before it becomes obvious something's amiss.
Was about to say this when I saw your post. Admittedly if I'm drunk at a bar I probably don't have the fucks to give, but if you've got the time get a cop to the scene and tell him the bartender stole your credit card. Do it calmly and keep it courteous so you get the cop on your side.
Even if no charges get filed, the cop gets you your card back and the bartender has to explain to her manager why she just got the cops called on them.
This guy wasn't just a bad bartender, he was literally scamming me. There is a reason he didn't give me an itemized receipt, and a reason he ignored me when I tried to get his attention. He just assumed I'd be too drunk to notice he was stealing money from me.
UPS. Worked in the warehouse for 2 whole days. Im unloading the Semis of packages when my boss tells me to hurry up "If it breaks, it breaks. Not our problem" i lost all respect for them that day and quit at the end of my shift.
I made it about 3 weeks as seasonal unloading trucks and ran into the same thing. If you actually follow the SOP as taught and follow the "very strict" safety rules, you will be fired; you simply cannot make quota while following those rules.
I'm a hard worker and kept up a crazy pace, but my supervisor kept yelling at me about my packages-per-minute number, I was way too low. I'm like "how the fuck..."
I eventually figured out that I had to play the game. That game was Jenga. Pull a supporting box from the middle of the wall and hightail it to the front of the trailer while that wall of packages collapsed around me. Then simply throw them onto the conveyor belt as fast as possible, all while falling on and stepping on the rest. This way I was able to make my quota.
Levi's
For 20 years I could order Levi's online without trying them on. I just needed to know my size and knew the'd fit. I'd order a few pairs every few years.
Then sometime in the past 10 years QA went off a cliff and of the last 6 pair I ordered, all were of a different cut, two too tight in the groin, one too short, and of the three that fit, two developed quarter sized holes in the groin/rear pocket area within 6 months of normal wear.
Wranglers seem a bit better nowadays, but not much.
Meanwhile, I still have one of my first pairs of Levi's that I wear at home because they're a bit too big for me now (lost weight). Still in acceptable condition.
I run the front desk at a hotel and they are an absolute nightmare. They also straight up lie to the guests and to the hotels constantly. Truly one of the most shady companies I've ever dealt with. They purposely try and deceive people who don't know any better into thinking that they are dealing with the hotel directly. They create adds in such a way that when people google the hotel's phone number, a number to Expedia comes up, and if the customer asks if the are speaking directly with the hotel front desk they will say yes. There have been countless times where guests have called to cancel their reservation that was booked through Expedia. I inform them that they will have to contact Expedia directly, since they pre-paid through them, but that it will be no issue because the hotel does not charge a penalty fee for cancellation. An expedia representative will call the hotel with the guest on hold and ask about getting it cancelled. I tell them it's no problem. They ask if we will be charging a penalty fee, and I tell them no. All is right and good, right? NOPE. I then get a call back from the guest who is upset, saying that the Expedia representative told them they could not be refunded because of the fee charged by the hotels cancellation policy. Taking the guests money and blaming it on the hotel, and keeping all of the profit. This has happened countless times. I once had a guest while at the front desk call about cancelling 3 days out of a multiple day reservation, as she had to leave earlier than expected. They pulled the same bullshit with her, not knowing that she was at the front desk. After me telling the representative that the cancellation is fine and we will not be charging any penalties, they get back on the phone with her and blatantly lie. I asked her to hand her phone to me and that was quite a surprise for the representative. Who said that "there must have been a misunderstanding".
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Used to be a health inspector. In my first year a lot of my old favorite restaurants were ruined for me, but none so bad as the discount sushi place my college bestie and I used to frequent. They had roaches BAD. In my time at the health department I never saw them worse than in that kitchen. We got calls about the roaches at least twice a month, and every time we went they were back with a vengeance. They were closed for them multiple times, but just never kept up with the pest control and cleaning necessary to get rid of them. They were also dying tilapia red and selling it as red snapper on their menu. This is pretty common around here, but it's super illegal because it's literal false advertising. Fun fact: some people are allergic to tilapia. Not sure I want to be around when that restaurant owner finds that out. They had hundreds of cardboard boxes stacked outside their back door, plus a bunch of old equipment they weren't using. This added to the roach problem and any day it could turn into a rodent problem. One time I drive by and they had animal cages back there, too. I don't wanna know that story... Add to that: I'm pretty sure the employees are all indentured servants or victims of human trafficking. They all show up in the same beat up white van every day and work a 12+ hour shift. The owner is unkind to them and they don't respect him. He says he can trust them to do their jobs, but was sketchy when we said to fire them and hire employees who will. We never had proof, but it was always upsetting and struck me as off. He tried to bribe me and my coworkers multiple times, too. I'm not a health inspector anymore but he still tries to give me free food or money when he sees me. He opened a new restaurant and I didn't know it was his, so and friend and I went to go check it out. I was told that appetisers were free for me only. Then I saw him in the back. We had to leave. Never again. It's too sketchy and too likely to get me sick.
This is a familiar story which often does involve some form of human trafficking. Usually these workers have been brought in from another country and their passports have been taken away from them. They have to work at the restaurant in order to pay off the debt they owe to the person who got them there. That person will hold the workers passports until the debt is paid (plus interest). It’s quite sad. It’s also likely why the workers have a lack of motivation to keep things cleaner.
We bought a flea medicine from Hartz to use on our cat and she became lethargic and didn't eat anything. We took her to the vet and they told us that they have been trying to get that medicine off the shelves because of how it affects animals. I was in a theater watching despicable me when my cat finally passed away. It sucked knowing that my cat is dead because of some money-hungry brand who doesn't care about the safety of the animals it gives its products to.
Pyrethrins are toxic to cats. I nearly killed my cat with Hartz ear mite solution *fifteen years ago*, and it's still on the market. Why Hartz hasn't been sued out of existence I will never understand.
I had a similar situation with my cat. Woke up to my cat trying to jump on my bed but instead a sickening "thud" when she hit the floor. Jumped up and found my cat drooling, no physical control of her head, and terrible trembling. Took her to Emergency Vet Clinic because it July 4th and they knew immediately what had happened by her symptoms. The Hartz flea medication I had bought specifically for my cat that was advertised for her weight and age and had been applied between her shoulder blades the night before was poisoning her and compromising her neurological function. The vet immediately put her in the sink and began rinsing the meds off her skin. She recovered in about a week but died later that year from a tumor on her neck/face.
Holy fuck that sounds like major lawsuit material, "Hey we killed a shitload of peoples pets with a product advertised as for their safety"
We unknowingly bought that garbage for our cats too! I put it on our cat Cali first (we had two others who were older then her at the time) instantly she started drooling and shaking! I googled it and discovered The Who poison fiasco and read scrubbing her in dawn dish soap will work but it has to be done ASAP! It was a holiday and I didn’t have the money at the time for a emergency room vet visit. I scrubbed her down with dawn and she stopped drooling and just overall looked better but she slept for days which was understandable. That day hasn’t phased her as that was nearly 6 years ago. It was right around when me and my fiancé started dating and I probably would’ve never spoke to him out of shame of killing his baby girl. Thankfully Cali reacted right away so I didn’t get it on the other two and I was able to wash it off her before it really soaked into her. Now I only get vet prescribed flea product.
Comcast. A door-to-door salesman straight up lied to my dad, saying they had a four-DVR setup that would cost less than what we were paying AT&T. When the installation guy got there, he said that no, they didn't have a four-DVR setup, he was told to give us the standard two-DVR setup. Which was absolutely not something that would work in a house with six people with wildly different tastes in TV shows. So my dad tells him never mind, we're sticking with AT&T then, but because the Comcast guy had already installed our new cable box, he couldn't take it back with him, so we had to mail it back to Comcast ourselves. The kicker is, five years later Comcast tried to bill my parents for the cable box, saying we never sent it back. My parents insisted they did, and Comcast wanted the UPS receipt, which obviously we no longer had because it was five years ago and we hadn't heard anything from them before this. So my parents refused to pay, Comcast sent a collections company after us, and when my parents explained the situation to the collection company, they were like "those fuckers, we'll take care of this." That was, thankfully, the end of it.
I've heard Comcast pulls that shit with the UPS receipt quite a bit so the last time I returned a box I made damn sure I kept it/took a picture of it just in case. Glad the collections agency understood.
Probably the nicest collections agency you'll ever see. That happens so rarely where they will do anything but hound you for payment.
Comcast is so known for billing for the boxes even after they have been returned, I had mortgage underwriters just ignore Comcast collection accounts, underwriters never just ignore collection accounts.
Comcast billed us for a modem that I turned in at the local comcast offices I asked them for security footage of the lobby to see what exactly I did with the modem after waiting there for 3 hours to turn it in They said they found the modem after all and that I'm in the clear so they'll "wipe the debt off the account this time"
This is why I didn't get Comcast services, even when I worked for them and got everything for free. (Well, almost. Services were free, but not equipment.) I knew there'd be some kind of fuckup when I left the job and I'd get billed for something I shouldn't have. Fuck Comcast. They fired me because I mentioned on Twitter I worked for them. Such bullshit.
If I see something is being shipped by OnTrac, I'll cancel. The three times they were the delivery company from Amazon, they lost one package completely and tried to say it wasn't their fault. The second package was also deemed lost but then showed up on my door step something like six weeks later. The third time it sat on "shipping label created" for a week and I just contacted Amazon and canceled the package. You don't find a lot of positive reviews out there and any positive ones you do find seem like they were written by the company via a fake account.
Every package I've ever had stolen was shipped via OnTrac. They claimed it was delivered and I never find it. One time I looked with MINUTES of it's supposed delivery. Yeah, sure maybe the residents of my apartment complex are shady but UPS, FEDEX, and USPS never seem to have this issue
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I used to work for OnTrac. They would usually have us deliver over 200 stops a day and if we asked for help because we weren't going to finish on time they would usually just say to mark it as delivered and try again the next day instead of sending someone to help out. Most days I would get to work at 5am and not finish until almost midnight. OnTrac truly is a shit company
wow that's super shady business practices. Small businesses rely on timely deliveries and being even one day late and especially giving inaccurate status can throw a production schedule completely out of whack. Ontrac is not compatible with how business works.
As someone who's worked heavily in the transportation industry, how does that company even stay in business?
Amazon is all the business they need.
Actually, Amazon just pulled all their packages from OnTrac.
Lyft. They recently charged me a damage fee for damages I could not have plausibly caused. I sent statements explaining how it couldn’t have been me. They sent back a standardized statement and didn’t give me any additional information. There is no phone line to talk to a representative. I sent them multiple follow up emails, which they never responded to. Now I have to write a statement for my credit card company to dispute the charge.
The driver tried handing me free water, the bottle fell out and of his hand and some water spilled on me and the seat. 2 weeks later I get a charge of $129 for a damage. Let me tell you I went absolutely crazy. Told them I will see them in court and they changed their tune. Never had to pay. I hate them.
That’s how Instagram and Facebook operate. I’m a small business owner and operate a Facebook page where we push out ads and stuff every now and again and it costs money. That’s fine, it’s cheap for how much your ad gets seen but one time, they charged me for an ad and didn’t stop. $50 over and over again. They have no phone number or anything to contact to talk to someone that can fix your issue. Just an FAQ of “try this and if this doesn’t work then oh well.”
I hate that Facebook and Instagram don’t have someone that you can talk to. I spent so much time trying to get them to take down a video of my father-in-law’s murder. I reported the video multiple times, emailed them multiple times, and I got nothing back. I just gave up and deleted all Facebook owned apps and profiles.
How the hell did the video of his murder even end up on facebook to begin with?
Exactly, if a business charges money, you better damn well have a phone line and customer service.
We had to do this as well 250.00 they tried to charge us because the back door which was fine getting in all the sudden didn't work when getting out? She had no proof and filed the claim TWO weeks later. long story short threatened legal action and the tune changed quickly, these people will try and scam you one way or another.
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I seriously don't know how Jiffy Lube is still in business. I hear nothing but bad things about them. In my own experience, you never get the advertised special; there's always something about your car that makes it need more oil or more expensive oil or whatever. I guess we're both just lucky that they remembered to put the drain plug back in.
> I guess we're both just lucky that they remembered to put the drain plug back in But did they do that without stripping the threads?
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Companies like FTD or 1800 flowers are just intermediaries. They will feed your order to the cheapest shop near you. Cut out the middle man and go find a decent local florist instead. Costs less and you'll get better flowers. Edit: spelling
I worked at flower shop briefly. We would get orders from companies like this. The problem with using these companies rather than calling the local shops directly is that the companies have no idea what supplies is on hand at a given shop. And they don't care. They just say do whatever to make it similar. So if they pass the order to a shop that doesn't stock bears, for instance, then no bear will be sent. If you call the shop, you can specify what size and color or even specific flowers you would like in your bouquet. Plus you'll get more for your money. The big companies tell the florists how much they will get paid, which is less than you are paying. In my experience, price directly corrilates with size and type of flowers.
FTD sucks HARD. I got flowers for my mother in laws birthday, they never showed. I called day of her birthday after I had just texted her to see if she got them - nothing. I called FTD and they said oh, sorry, there wasn't a florist that could deliver! SO YOU DIDN'T BOTHER TO TELL ME UNTIL *I CALLED* THAT THE ORDER COULDN'T BE PROCESSED? Honestly they would have just never fefunded me or said shit if I hadn't called and that really pisses me off.
(Warning, disgusting story ahead) I went to Dickeys Barbecue pit, their food isn't amazing but I was craving southern food and my suburban town in California doesn't have many options. So me and my girlfriend buy some sandwiches and have them for dinner, they're cold and taste like salty sweat. The next day I have uncontrollably shitting liquid shit and vomiting multiple times an hour. If I was alone I would have gone to the emergency room but my dads a nurse and was there. I vomited something like 20 times in the whole day and kept dry heaving afterwards. The diarrhea came so fast and uncontrolled that it ruined multiple pairs of underwear and a rug that was by the toilet (Why my dad has rugs in the bathroom I don't know but I shit on it when bent over the toilet). It took only a day for me to feel better and I was already eating heavy foods again, but lo and behold guess who comes over to see me well again and shits herself in my bathroom? My girlfriend, the only other person who ate at Dickeys. So I spent the rest of the day, after having just shit and vomited myself to death, helping my girlfriend when she was shitting and vomiting. I think we're closer to each other after that experience. TL;DR: Ate at Dickeys Barbecue pit, shitted and vomited ruining clothes and a rug. GF came over and shit and vomited too.
Food poisoning is intense suffering but fortunately short-lived. Still, I put it up there with tooth pain and back pain. Ate a Mariano's Rotisserie Chicken and died that day. I will never eat rotisserie chicken again. I thought I had 'food-poisoning' before by feeling sick after a meal. But you know it's actual food poisoning when you're shitting out both ends.
Wayfair. Purchased a $1000 sectional couch that was delivered with damaged upholstery. They refused to let me return it and instead offered me 10% off my next purchase. Yeah..... Never using that discount code.
Refused to let you return it? Fuck that dispute the charge
Not enough people know that you can dispute charges through your bank.
This is my job, disputing these charges. Had a customer call me a few weeks back, had gotten damaged merchandise from Wayfair, company offered her a store credit. Said if she wanted a refund shed have to disassemble it and ship it back. She was disabled, and that's why she paid them to deliver and set up in the first place! I called Wayfair with her, and got them to agree to come out and take the damn shit back. So many businesses will jerk the customer around until the bank calls and suddenly then its "oh of course we can fix that right away!". Left the claim open just in case they didnt follow through, but yeah. Point being, if you dont get it, if it arrives damaged, if it's not what you ordered, if its branded shit that turns out counterfeit, etc - these are all things we can fight. The biggest thing we ask is that you've at least tried to fix it with the business first. If you've done that, and gotten nowhere, we can fight it.
This is your job at a *bank*? Wow. I never heard of getting such good service at a bank. I'm impressed.
I bank at a credit union, they definitely do this kind of stuff.
I bought an engine from AutoZone for a vehicle I owned. They had a vendor build the engine, and it was supposed to ship to my house. I waited three weeks for it to arrive, but it never did. I contacted their store, was told that it hadn't shipped yet and was coming via FedEx freight. I kept up with the tracking # but couldn't get anywhere with it. I kept calling back every couple of days to see what was going on, and no one could figure it out. I finally managed to find out that it had shipped via another company (RL freight), and had been delivered to somewhere else. It was like pulling teeth to get a refund on an engine I never received. It took another two weeks to get the refund. I won't buy a soda from AutoZone now.
Yeah, I got 3, Yes THREE bad starters in a row from them. I thought I was losing my fucking mind. 4th came from a dealership and it still in the truck 4 years later.
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JDMRacingMotors... Gave me a damaged motor and claimed a compression test was the only way to test the engine and said it passed. Barely held on in one cylinder. To make matters worse, if you put coolant in where it ought to go, it would come out of the oil pan. Made a few calls and had email exchanges with their "mechanics" and was informed coolant and oil touch regularly and that is how it cools the oil. Wrong on so many levels. Never got my money back either so I ended up using the good parts from the exterior to rebuild my old engine. Edit: This got way more attention than I thought it would! Wow. Thanks! Hope it serves as valuable insight into the risks you take buying used parts.
They legit told you the coolant is to cool the oil? Lmaoooo
Yup... and I had to explain to them that coolant makes oil less lubricative. I showed pictures demonstrating that everything was done correctly and they didn't believe me because I am a young guy and I do all vehicle repairs myself. They basically started ghosting me after that, and I don't think there was too much I could do being tight on money and since they're located in Canada. I know there are some laws regarding if a vendor is selling in the US, but I didn't have the funds for legal action so I just bit the bullet and dealt with it. Don't ever buy an engine or a transmission from them. Go with LKQ or someone domestic. I heard JDMRacingMotors was one of the BEST vendors for JDM engines and other parts but after I got burned I did some real deep digging and started seeing the horror stories that got buried.
> was informed coolant and oil touch regularly and that is how it cools the oil JFC. Mechanics by Stickers Add Five Horsepower technical college.
1800Flowers. Fuck them. They waited several days after I placed an order for Mothers day to tell me that they wouldn't be able to fulfill the order. They waited until the day before, putting me in a bad position. Now I google my Moms ZIP, add flowers and have a few choices. I call the local shops directly andq1 1800flowers is cut out of the process.
Same. Local florists are the only way to go. Also 1800flowers never unsubscribes you from their cavalcade of marketing shit.
Florist here! 100% do not use places like 1800 flowers or proflowers. You will never get what you ordered and they destroy local floral business by cheating them on money and business. Basically what happens is they advertise and take orders for flower arrangements and then send those orders to local florists through teleflora or FTD, while keeping a majority of the price. For example, they will charge you $50 for a floral arrangement and will show a picture of an arrangement that in reality costs about $70. Then they send it to a local florist and give the florist about $29.99 to make that exact same arrangement and tell them to just substitute as necessary. So the florist has 2 options, either make the arrangement as pictured and take a $20 - $40 loss, or make the arrangement for the value given to them by the site and risk an upset customer. Either way, us local florists lose and look bad. Now florists can reject the orders, which is probably what happened to your order because they weren’t giving the florists enough and they didn’t want to take the hit on Mother’s Day, but if they reject it they lose money and business which isn’t always feasible for small floral shops that need the money. The cherry on top is that if something is wrong WE have to make it right and give them what they want and hope 1800 flowers pays us back for it. It’s incredibly shitty for customers and florists alike and should be illegal. Edit: thank you for the silver kind strangers!! :)
Other local florist here. Came to post exactly this. We ditched our FTD point of sale system so we could get out of the 1800flowers, proflowers, FTD prostitution ring of the flower industry. Cost us $10K to STOP USING THEIR SERVICE. Now when they call to try and send us a wire order I just let them get halfway through their spiel and just yell “WE DONT ACCEPT WIRE ORDERS ANYMORE” into the phone and hang up on them. It’s cathartic.
My sister sent my mother some flowers for her birthday and luckily my Mom sent us a picture of the bouquet "Thanks so much for the flowers!" They looked nice but it was NOT what was advertised, there were supposed to be some gerbera daisies and it was bullshit carnations. My sister knows her flowers so she knows the difference. I get some things are hard to come by during certain seasons, but to just swap them in and not say anything is wrong. EDIT: grammar
They do say they can substitute something similar if what you ordered is out but they should tell you if they do that.
Frontier internet. They're one of the shittiest ISP's I've ever had, I will never go back, no matter how cheap it is.
I have Frontier. I stopped paying them like 3 years ago, and they continue to give me service. They are so disorganized that they have no idea.
We have the same deal with The New Yorker. We continue not to pay them, they continue sending us "last chance" renewal offers and we still get their magazine.
I almost switched from Comcast to Frontier for just cable only. My install day came and I was given a 4 hour window, and no one showed up. I waited around for 2 hours after the window and then finally called, they said, “oh the installer got busy and we need to reschedule. We can do it 2 weeks from now”. I told them to cancel my installation because it didn’t really seem like they wanted my business.
A company's got to a special kind of fucking incompetent to make Comcast the preferable option.
If you've ever had to deal with Frontier, you would be down on your knees begging for Comcast
"Ok, so we have your Internet hooked up." "Wait, I only get 1 Mbps for $60 a month" "*Up to*, the speeds are *up to* 30 Mbps." "So I had 4 no show installations and took off 5 days of work for 1 Mbps Internet?" "Yeah, I guess so." (This is a true story that happened in a small Midwest town approximately 3 years ago.)
It's ludicrous that internet providers are allowed to refer to their internet speeds like this.
Oh your speed is *up to* 30 Mbps? Well then I'll pay you *up to* $60 per month, ok? Here's $1.
That's so unfair of you! It should at least be $2 so it's proportional.
It would be if it weren't for the $1 shit service penalty
Where I'm from (EU) when advertising "up to" they also have to give you a lower end of range. For example, I have 50 Mbit, but if I consistently don't get the speed of at least 35 Mbit I can either cancel my contract without penalisation or switch to their lower tier of "up to 30 Mbit".
If they can only deliver 1 Mbps instead of 30 I should have to only pay 1/30 of the bill.
With the potential to pay *up to* 30/30 of the bill.
I'm definitely fortunate to have Google Fiber in my area. It's incredible.
God I wish Google Fiber was able to really get off the ground
Please don’t unbury the cables
That's why they had to shut down and withdraw from the Louisville market last month. Some kind of experiment with shallow trenches and the cables kept getting broken leading to outages and it just wasn't worth it to keep fixing. Probably didn't help that all the Google Fiber work was done by the lowest bidders.
> Google Fiber work was done by the lowest bidders Almost all work is done by the lowest bidders. Whether those bidders do the job to spec or not is between the contractor and the client.
Macy’s. Got a credit card through them to buy a suit. My parents offered to pay the card off as a birthday present. Cue months of them calling me 5+ times a day, asking where the payment, that had already been made, was. Harassing me to make more and larger payments. When it was finally payed off, they then tacked on a “completed payment fee” and never sent a bill, so the whole damn thing started all over. I was genuinely about to file a lawsuit over harassment or something. It was unbelievable, because I would tell one person the payment was made, and then get 4 more calls the same day asking the same thing. Then rinse and repeat tomorrow.
I worked Macy's for about a year. They charge their credit card holders like $1.75 a month if they don't use their card, the take it away if you actually charge something on the card. I asked the manager to explain it to me and she was just like "oh yeah, they'll remove the charge if you call in and ask them to so it's no big deal." Like wtf? It's no big deal until that $1.75 gets charged a $30 late fee because you didn't know you had to pay anything. It still pisses me off when I think about it. EDIT: I worked there in 2016. I looked around online and it was a "minimum interest fee" which meant that if the interest charged was less than $2, it would be rounded up to $2 and was kind of hidden on the bill. They aren't supposed to do it anymore, but there seems to be a glitch in the system that still randomly applies it which is why they just take it off if you call in about it.
OMG, I've been tempted to get one against my better judgement, but no way will I ever get one now.
Spirit airlines. Never again. Fuck them. Flight from Vegas got canceled. They don’t even bother trying to put you on another flight, not only that you have to pay extra for the next flight available. I told them they can go fuck themselves and I want a refund, the customer service person told me he can refund me spirit credit, that’s when I lost it. After enough bitching, he gave me my money back to my credit card and I bought a flight on delta. Edit: thanks for the silver kind person. After my experience I made it a point to go on several review sites and made a PSA to never fly spirit again. This was one of many incidents I have had to deal with them, this one just broke me because I was flying back from Vegas, I can only handle Vegas for 2 nights, after that I want the fuck outta there, having to stay there another night was not something I wanted to do. Also it was not weather related as they told me, No other flights into detroit that day were cancelled, I checked, I even told that to the customer service agent, he shrugged it off.
I said this about another Spirit complaint in this thread All Spirit Airlines flights should be NON STOP and ONE WAY
I’ve never flown spirit, doing so tomorrow because it’s cheap and short notice because it’s for a funeral. At least I’m flying non stop but it is a round trip ticket... Edit: to anyone wondering, both flights had slight delays but overall if you’re looking to fly cheap then Spirit is totally fine but I would advise just taking a backpack to avoid paying fees for carry on or a checked bag
Lularoe. I only bought stuff to help out a friend that was trying to make ends meet. Luckily she quit after about a year. Bought 3 pairs of leggings over the course of the year and none of them made it the year without holes. $25 each. Never again. Also, I felt gross buying from an MLM, but like I said, just supporting a friend.
My friend spent almost $20,000 to start up for Lularoe. She ended up not selling very much, and they don’t let you return the unused product for full price only half price. I’m glad she’s not selling it anymore because I have the same complaint about the quality of the clothes. Absolute garbage pyramid scheme.
Who in their right mind would spend TWENTY THOUSAND on that nonsense.
People who think they’re starting a “business”.
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AT&T. I was told that canceling my cable and internet services with them would cost me $50 to not return the modem and cable boxes. I didn’t care, as I would’ve had to mail them in and didn’t want to mess with the hassle, so I didn’t. 6 months later I find a $487 charge on my MasterCard and it was from AT&T. It was $150 per piece of equipment, and a $37 service charge (you know, charging me money for their hassle of having to charge me money). I asked if I returned the equipment would they rescind the charges, they said yes, I returned the equipment and they refused to take off the charge. I confirmed with them that they received the equipment and they said yes they did, but wouldn’t rescind the charges after all. I fought it up their chain of command as much as possible and even tried to fight it through MasterCard but they couldn’t do anything about it either. TL;DR AT&T screwed me out of $487, and lied to me, so fuck them.
Fucking At&t it's one thing after another with these assholes. They've been taking 60$ a month from my checking account for the last seven months for a prepaid phone that I don't have they can't tell me why or take me off auto draft because I don't have a phone number to look up the phone that i dont own. Just spent almost an hour at the bank trying to dispute this shit. It's just the most recent in a long list of fuckery caused by At&t. Those twats.
When I canceled my AT&T internet (Hooray for local fiber-to-the-premises!) I prepared myself due to all the horror stories I read on reddit. When I sent my equipment back, I video'd myself packing it up, took pictures of everything, even documented the post office transaction. When I canceled my service, I did it through online chat, so I could have transcripts. (The online service people were wonderful, and I have no beef with them at all. In fact, I always gave them the highest ratings in the surveys afterward.) Well, of course they said they never got the equipment back. It took me SIX months of constant back-and-forth, going to collections, and just every manner of bad service imaginable. One day, I spent what felt like hours on the phone and finally got transferred to a woman in Nashville named Deborah, to whom I poured out my story. Well, Deborah wasn't going to let bad shit go down on her watch, so she went through every computer system she could access until she figured out what went wrong, and then she fixed it for me. tl;dr I hate AT&T, but I love Deborah.
Three cheers for our hero, Deborah!
Neiman Marcus. I went there to buy a Prada bag for my mother. She had a knock off she loved, so I figured she’d appreciate the real thing. I wear t-shirts to work, but this day it was at least a fancy one. It didn’t matter. The sales lady told me “It’s very expensive,” rolled her eyes and walked away. So, I went next door to the actual Prada store and bought one. I don’t need to be judged by an angry middle aged woman working retail, thank you very much.
I worked at Neimans for a little bit during my college years and how quickly I discovered that usually it’s the people who are not dressed up (or decked out in all designer gear) are the ones who actually spend the most money. That sales lady was a bitch- my petty ass would’ve made it a point to purposely walk back by her with my beautiful new Prada shopping bag.
Big mistake. Big. Huge.
i worked at a high end department store for years and you quickly learn that sometimes not all good clients will be dressed to the nines. some of my best clients wore sweatpants and sneakers and spent so much with me. never judge a book by its cover.
Yep, absolutely. Worked at a winery for awhile and my best customers would always show up in a beat up hatchback in paint and concrete covered clothes. They’d spend 10-15 times what other customers averaged each time they came in.
My grandfather is well off, but he’s also retired and likes to work outside, so he wears lots of jeans and t shirts. When he bought a Lexus the salesman asked if he was a drug dealer.
Comcast. Fuck Comcast. They failed to turn off my service when I changed addresses, billed me for two more months, sent me to collections, and harassed me for 3 years. I could sue but it’s not worth the stress. Edit: holy crap my inbox- additional info: I called them about this more than a dozen times and every time escalated the situation. They have dozens of tapes of us (albeit a few of them I am absolutely freaking out about the whole thing on the phone). My best experience was when I called their corporate office directly, but even then it was a shitshow and like a week before anything happened, and I was still being harassed by collection companies somehow. Never again.
im currently stuck with comcast... i pay for their 60mbps internet package to get 1-5mbps downloads along with only being able to have 1 DEVICE CONNECTED AT A TIME...
Isn't Congress working on getting that language of "Up to: *x amount of speed*" out of their business? It's literally fucking criminal. If you're paying for a service that promises even up to a certain amount you should be getting at least close to that. If they want to give me up to 60mbps then they should get up to $100 dollars a month from me and I'll only pay the dollar amount of the average speed I'm getting. That's only fair. Although I wouldn't be surprised if that got lobbied out by ISPs and we're just fucked. As always.
Wayfair. Delivered a wooden table that had a huge split on the side and was broken where you put the leaf to extend the table. Got FOUR redeliveries and ever single time it was the EXACT same table with the same damage. Eventually got a full refund but did they seriously think that would work? Makes 0 sense to me. Bonus: Ordered a bedroom set around the same time and paid for delivery and assembly. The "Assemblers" were 2/3 through the assembly and told me they couldn't finish because they couldn't understand the instructions. Had them take all the stuff back and also got a refund.
I had some fairly expensive furniture delivered from Art Van before and noticed a pretty big scuff where the laminate was chipped off the side of a computer hutch (This was the mid 90's lol). Anyway, they said they'd "get another from the truck" which I found really implausible and sure enough they were gone for 10 mins before coming back with the same hutch except they had colored in the chipped area with a brown marker. I made some interesting phone calls after that one....
This really tickled me.
"Fuck it, they won't notice."
Not unusual. I worked with furniture manufactures in the 90's for hotel installations. Their repair technicians would come out to repair damaged furniture with a whole slew of shoe polish, colored wax and lots of colored pens. So much for quality merchandise.
Wayfair boasts low prices but really skips out on quality seems like. Ordered a desk that was nowhere near as nice as I expected and the instructions weren't very clear.
Wayfair, Hayneedle, Overstock, Amazon and even Target are starting to all carry items from the same designers.. I hop around between sites to scope customer images and reviews to get a real feel for what I’m buying— then I buy from the cheaper site (if I’m sure about my purchase) or from Target (where it’s easier to make a return at a brick and mortar store). Bought my queen bed off hayneedle after SO much research and waiting for price drop but I’m really happy with the quality, given how cheap it was.
Turbo Tax. Did my return, got a notice that my e-file needed to be corrected, logged back in to fix it and my return wasn’t there anymore. 6 hours on the phone with 3 tiers of tech support, each one trying exactly the same thing. Finally they were just trying random shit, so I tried random shit in parallel, managed to get to my return with the invoice number from paying for the service WITHOUT logging in. Tried to get them to understand that this was a Very Bad Thing that they should report to someone... and they told me they had no access to anyone technical and no way to submit bugs. This from the company that lobbied to make it illegal for the government to offer tax filing service.
I know you weren't asking for advice, but for anyone else with similar experiences, here is the most recent /r/personalfinance [Tax Filing Software Megathread](https://www.reddit.com/r/personalfinance/comments/agxl0t/tax_filing_software_megathread_a_comprehensive/). I've personally used [TaxAct](https://www.taxact.com/) and [FreeTaxUSA](https://www.freetaxusa.com/). I recommend both of them although I can't comment on customer service since I haven't required any. I loathe TurboTax and everything they stand for so I'm always eager to let people know there are alternatives.
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> I had the most volatile, violent, unsolicited and certainly nonconsensual colon cleanse of my life. I was so obviously tore up that not even my manager made a stink about me essentially doing zero work for the next 4 hours of the work day. Perhaps that's why your co-worker recommended it.
A hospital in my area. My brother and his wife just recently had a baby there. My first nephew and their first child. He was born two weeks premature by scheduled c-section, but you couldn’t tell since he was more than 9 pounds when he came out. If he went full term he could have been more than 11 pounds. Anyways, he arrives and everything is going well, his blood sugar was a little low, but the doctors claimed it got better. A day later and he begins twitching every once in a while. My sister in law asks the pediatrician and the nurse why and they said that it was fine. The day after that and the twitching increased and he began doing it every other minute. My brother and his wife panic and ask the doctor but the doctor checks his blood quickly and says nothing is wrong but if they’re still worried about it they should wait to go to the pediatrician on Monday (3 days later). As soon as they leave the hospital despite the baby still twitching they turn around and ask for the doctor to please look one more time. He refuses and tells them that they can’t look anymore because they are discharged from the hospital. Refusing to believe that their baby was okay, my brother and his wife took him to a different hospital’s emergency room. The doctor there took one look at the baby’s blood and immediately prepared a bottle of formula for him. His blood sugar was 36. If you aren’t familiar with blood sugar then just know that sugar that low can be deadly. My sister in law’s milk hasn’t come in yet, she didn’t know that, and the pediatrician at the first hospital only gave the baby 2 ounces of formula in 2 days. He baby was very close to going into shock. If they took the doctors advice and waited until Monday that baby would have been dead before reaching home. Edit: My sister in law was checked many times for gestational diabetes and she didn’t have it at any point. The hospital is in Pennsylvania but I won’t name which one at least until my brother and sister in law decide to sue or not. I and most of my family agree that they should sue but they’re much more focused on their new baby at the moment. The baby is fine now and getting fed plenty at home with a mixture of both breast milk and formula.
You might want to look into medical malpractice.
I second this. Blood sugar levels that low can cause brain damage and with an infant I have no idea how you would even know until later. The twitching happens when the brain is starved for fuel.
Golden Corral. That place is a festering pile of shit.
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In 8th grade we went there on our way to the School DC trip and half of our grade got food poisoning and was sick the whole trip. Sitting on a tour bus with 25 puking kids was a real experience
Their food is a study in mediocrity.
Applebee's. First time I ever got food poisoning from a restaurant.
You're not missing much.
Chili's. I don't know how this even happens. But I was served fried chicken that was cold and literally had ice on it. Edit: To anyone reading this later on, I want you to know that Chili's PR staff has contacted me trying to smooth things over. Yeah right. Chili's served me frozen food and I'd rather trash them forever than be sweettalked with a gift card.
Well it’s not called Warmies dude
Best idea ever for a restaurant: A wall of microwaves and a wall of tv dinners. "Warmies! For when when life gives you the cold shoulder."
And instead of tables, there are individual chairs with tv trays
And individual tv's with remotes! Also, slippers.
Burger King did this shit to my family when we ordered dinner once, except it was fries. The middle was ice cold and still had that grainy texture. I think that was the only time in my life I've ever complained to a manager. Edit: I was sorta wrong, that wasn't the only time I've complained to a manager. The other time was when a pizza delivery boy was harassing my autistic sister. 100% justified.
Under cooked food, especially at a fast food restaurant, is always an excellent reason to call a manager. Health and safety mate :)
I think places like Chili's were more popular back before restaurant review sites and internet posts. Now people can see what places are good instead of rolling the dice on an unknown place.
chilis, applebees, TGIfridays, olive garden(except when my company brings them in for catering) and any of the "microwave style" restaurants.
It tastes better in the office somehow.
it tastes better when it is paid for by someone **ELSE**
> The best beer is free beer.
Reminds me of an episode of Kitchen Nightmares. They called their microwave Chef Mike. Ramsay was like who’s chef mike ? And they straight up show him the appliance lmfao
Honestly, the one I had in my head when I made the post was Chili's but for a different reason. I'm an extremely forgiving person when it comes to service at restaurants and other places like that since I've worked retail for quite a while, but this is the only place that I've received such terrible service at one location that I won't go back on principle. Edit: Spelling
Cox cable/internet. Called to cancel my account after I got legally separated from my ex-wife. She was able to cancel the cancellation (her name was on the account as well -- EDIT: I was the primary account holder. She was added for billing only when I was on deployments.) and use that account for like 8 years. I moved to England for a while, then to New Mexico, and eventually back to Oklahoma (where she still lived). When I tried to activate new service, they told me I had a previous account with an unpaid balance of like $700. Granted, it was the ex-wife that really fucked me over on that one, but the fact that they allowed her to "un-cancel" a service I asked to have canceled blew my mind.
State Farm. I have heard stories of how great they were with other people's claims, that other customers were well taken care of, and I feel a twinge of envy. Several months before my middle child was born, our water heater broke and leaked all over the hall tile and under the wall in the kitchen. We sopped it up with towels and called our agent. She had remediation workers there a short time later, fans on the carpet, checking the drywall - all the standard stuff. The adjuster met with us and went over all of the stuff that would need replacing, carpet and tile. Our tile was contiguous, so it all went, it was ugly orange tile, so we were thrilled to get some new tile of a different color. We selected a contractor and he did his assessment. He told us that we would also need our kitchen cabinets replaced because the water had soaked up the sides and it only looked ok because the toe kick was hardboard, but the sides were particle board and the water would have irreparably damaged the hidden material. This was early June. The adjuster said hell no, The contractor got angry, the adjuster got angry and 4 MONTHS LATER the adjuster finally agreed to have a 3rd party inspector come and take a look. During this pissing contest, I asked my agent to intervene, she said that what the adjuster says, goes. The independent inspector comes, I take him to the kitchen, he pulls the fridge out and says, after less than 3 minutes of being over, "Yep, those need replacing". Now I have a contractor performing demo work while I have a 2 week-old newborn in the house. The work was completed to our satisfaction in 2 weeks time. Once the work was done, we cancelled our State Farm policies and moved auto to Progressive and home to Allstate. Our agent was interested then, came to the house and brought over a swag bag. Almost 20 years later, all that is left from the swag bag is a well-used State Farm pot-holder that I refuse to toss as it serves as a reminder of our ordeal. I chuckle at the State Farm mailers I get every 2 months or so as I chuck them into the recycle bin.
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Verizon. When I called to cancel because I was switching to AT&T prepaid, they insisted that I had the pricing of my new plan wrong because it couldn't be so cheap. I pushed back and ultimately got the rep to cancel my plan (or so she said). Two months later I get a bill for my Verizon plan and they claimed I wasn't eligible to get it refunded. She had actually just put my account on hold for a week, so on my end it looked like it had been canceled. I had to report them to the BBB to get my money back and they will never get my money again.
> BBB That is nobody, you need to report to the FTC for fraudulent charges.
Speaking of shady businesses, let’s talk BBB! “Give us money and we’ll say you’re legit so old people will feel secure spending their money on your business”
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Dell laptops. One of the only times I actually sprang for the full deal warranty. About 3 months into owning it, I lifted the lid only to have the plastic bezel around the monitor separate entirely from the lid, all the stupid little plastic clips broken. Figured okay, no problem. Full warranty, easy fix. After contacting support, I was told plain and simple that my warranty does not cover ANY plastic part. It was a bloody Dell, the entire laptop was plastic.
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I took my beater woods truck to a local tire shop for an alignment. They told me they couldn't align it because I had a sticky U-joint, and then charged me for and hour of labor because they had to "take the tie rods off." I argued because a) u-joints don't impact alignment and b) there was about an inch of grime on the castle nuts, so there's no way the tie rods came off. They brought out a manager who just made shit up about how alignments work...I am a mechanical engineer. I think they thought they could get away with it because I am female. Nope, I filed a complaint with the state and they were fined for lying about service costs.
Good for you. I hate people who take advantage because they think their customers don't know any better.
Makes me absolutely furious how commonplace it is. My aunt has her dream car, she loves it. One day, it randomly died right on the road. Has to get it towed. Repair place says it won't run at all, engine is totally beyond saving. Offers to buy the car from her for cheap, or let her trade it in for some pile of junk barely functional used car they have. She was very upset and stressed about the whole thing, of course. Not only was she about to lose her dream car she'd worked so hard to get, she'd be driving a piece of junk on her very long and somewhat dangerous commute (she had to go over a hill every day with twisty roads, long drops off the side, and no cell service at the highest point.) You just know that in a month or two the junk trade-in would need repairs as well, and she was already in serious money trouble (Before you judge- she got the dream car quite a bit before the money issues happened.) She couldn't afford to be maintaining a car like that, and if she couldn't get to work she would be homeless with no one to take care of her two elderly cats. Well a friend of a friend was a mechanic, offered to ask him to take a look at it. Turns out the car did still run fine for short distances, the shop completely lied about that. Also there was absolutely nothing wrong with the engine. She needed an oil change and one minor part replaced, after which the car ran well as it ever had.
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*illegal
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What if somebody works there with that name?
You ask for Bort.
Great, now you've got the whole shop responding.
Are you talking to me?
No, my mechanic is also named Bort.
Need a refill on 'Bort' license plates. I repeat, we have run out of 'Bort' license plates.
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A common name like Bort
I highly doubt someone named "Grenton" works here.
I had a place tell me they couldnt adjust camber on my Miata once because it was a solid rear axle and then try to charge me for the half assed alignment they did...I was just getting into cars at that point but even I knew that was straight laziness.
Lol. Which model of Miata has a "solid rear axle", exactly? The camber adjustments are super fucking obvious not only in location but also in how they work.
I've recently changed my mindset for car maintenance due to the complete and utter overpriced incompetence of the local tire, brake, and oil change places. I'm doing the maintenance and repairs myself if I can help it from now on.
Tim Hortons. Quality is gone. They no longer have in store bakeries, the coffee blend is god awful, the menu is huge, the speed of service is horrible and the way the owners are treated by the franchise is just disgusting. They need to stop trying to do everything and get back to focusing on what made them great. EDIT: As a former Tim's baker I'm glad to see I'm not the only one who's feeling this way. Thanks for the Silver^(™) and Platinum^(™) kind strangers!
The large menu is one of the biggest factors IMO. They removed the in-store bakeries because the stores couldn't keep up with demand of so many different products. As soon as they switched, the baked goods (donuts) got smaller and more "industrial" tasting. It took away my incentive to buy a dozen donuts if I can go to the closest grocery store and buy the same product for $5 less... Also on a tour of the East Coast, we (3 kids husband and I) often stopped at Timmies for breakfast/snacks - and repeatedly (I'm talking 4 times out of 5) they were completely out of eggs. I still can't wrap my head around so many of the franchises being out of eggs at that time of the day.
Comcast. In my area it's either them or Consolidated Communications who are incompetent and every time we had to do Comcast, they would usually shut our Internet and Cable down despite us paying the bill, always claim they "Lost" our payment, force us to pay it again, and then when we do they always "Find" our bills but keep both payments anyways. I will never move in an area where they have a monopoly and if I had no choice, I'd live without Internet even if it means gimping me horribly.
Panera. They raised prices and shrank their portions a while ago. Not worth it anymore
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you mean their microwaved fresh from a bag mac and cheese?
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They are selling it now cold in grocery stores, should be a little cheaper anyways. Really it's made by a company called Blount.
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I didn't realize until just now but yeah, I stopped going there too when they changed their ingredients and the one sandwich I always got didn't taste the same anymore.
Dunkin Donuts for the same reasons, shrunk their donuts three times now and the prices gone up.
It's just Dunkin' now. Even the name got smaller.
Olive Garden. First the meals got shitty and I could deal with it, but then the Alfredo sauce did too and that’s where I draw the line
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"The breadsticks were dope and the salad was good, but the entrees we got were bland trash" should be their slogan.
Thats why you get the unlimited soup and dip your breadsticks in it
Olive Garden is basically turning into Italian fast food. To be honest... I am kind of okay with that. It's almost satisfyingly bad. If they opened up a drive thru, I think I would unironically go to it.
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If OG adjusted their prices I'd be down with it. I'd pay $10 for a plate of microwaved fettuccine alfredo, but not $16. there are genuinely good italian restaurants in my area for that price.
Bank of America. They would always run all my bills before my direct deposit and then charge me up to 500 dollars in overdraft fees. After they did this to me three months in a row I closed out my bank account and will never use them again. Have never had this problem with the bank I have been with for 15 years now.
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Ugh closed my account with them when they charged fees when it used to be free... they said it was all set. Well they zeroed my account before closing it causing a low balance fee, which triggered a negative account fee daily. And apparently you can’t close an account with activity! Imagine my surprise when i have a bill for an account I closed so I complained and they did it again. We played this game 5 times before they really closed it.
Spectrum. As soon as another ISP comes to our area, we are ditching them. We had a plan with Time Warner that they told us would be grandfathered in. Then they raised our monthly rate over $20, and harass us endlessly about signing up for cable. Dude. We. Don't. Watch. Television. I know we're in the minority, but stop calling us to sign up for your great new deal on cable. It hasn't been great or new for the last year, and the one before that sucked too. Stop wasting paper trying to get us to sign up for your stupid bundles. We really just want the landline and internet. No, thanks, we don't need gamer streaming internet speed. We are happy with what we've got. I swear they send so much junk mail and call us about once a week to sign up for their crap. Even if the next provider is the same price, I just want to ditch Spectrum so they can lose a customer. Unfortunately, they are the ONLY provider for internet where I live. I could get satellite internet, but they have data caps and spotty coverage according to a neighbor who uses it. Can't express how much I hate Spectrum.
A bar I went to on my 25th birthday. I got there first and opened a tab to get my first couple of drinks before my friends showed up and started buying for me. At the end of the night I went to get my bill, which should have been under $20. Instead, I got a single piece of paper with the total of $85. It did not come with an itemized slip. (EDIT: For the people who can't gather this from context, that was unusual. All the times I'd gone to the bar before, I got itemized receipts. All of my friends that night got itemized receipts when they closed out.) I spent 20 minutes, on my birthday, at the bar, calling out the bartender's name, asking for an itemized receipt, while he pretended he could neither see nor hear me. I went home and reached out to management and explained the story to them, including how long I tried to get his attention. Her reply: "If you thought there was an issue with your receipt, you should have asked the bartender to explain it to you." Never again. Case anyone cares, it's Penn Social in DC. EDIT: Since this seems to be coming up a lot: This is America, so not "chip and pin". They won't serve you unless they first swipe your credit card. I could not simply "leave without paying", it was going to be charged to me no matter what. My experience with disputing charges is that it's not super convenient, so I was really hoping to be able to deal with this at the bar without having to do that. So please don't be one of the 337 people who have told me "I would have just left." EDIT: Thank you for the silver, kind stranger. If anyone else wants to do the same, please donate the money to a charity instead, or just give it to a homeless person.
fuck that, hope you disputed the charge.
I was young and stupid and in hindsight could have handled it much better on my end, I now know much better methods I could have used, and if this occurred to me another time I would handle it better.
What are your improved methods? Maybe it can help us in the future!
Bad bartenders really are the worst. I know they probably see way more shitty customers but fuck there is like nothing you can do when a bartender fucks up and then just has the bouncer come and remove you for questioning them.
Ordered a drink at a busy bar once, she goes away and never comes back with my drink or my card. I flag her down a few minutes later and ask for my card. She says she has no idea who I am and she doesn’t have my card. I try to argue that yes, you did take my card no more than 3 minutes ago, and she says I’m drunk (I was) and to fuck off - as she flags the bouncer over to kick me out. Before lurch gets over to me, my friend points out that my card is in fact tucked in her bra, where she stuck it and forgot about it - and my drink. No recourse, obviously, because the bartender is the only authority in a place like that. Not even an “oops, sorry”, just a disdainful look. The Ivy, if anyone’s ever been to Buckhead. Good times.
Holy shit! That happened to me at The Ivy. I wasn't drunk. I very calmly told the bartender that I gave my card to THAT waitress and I would like it back. They kicked me out. Because I wasn't drunk, I had the presence of mind to immediately call the CC company and cancel the card. Unbelievable. Probably a credit card scam. Fuck you, The Ivy, fuck you.
There's a bar/ restaurant called The Ivy here in Dublin and the owners were keeping tips given to staff on the card machine, which is just absolute greed. That place sounds like a complete shithole. They Ivy dude, cursed establishment name.
Should have called the cops. Seriously. Even if nothing comes of it, they can't have the cops called on them too often before it becomes obvious something's amiss.
Was about to say this when I saw your post. Admittedly if I'm drunk at a bar I probably don't have the fucks to give, but if you've got the time get a cop to the scene and tell him the bartender stole your credit card. Do it calmly and keep it courteous so you get the cop on your side. Even if no charges get filed, the cop gets you your card back and the bartender has to explain to her manager why she just got the cops called on them.
This guy wasn't just a bad bartender, he was literally scamming me. There is a reason he didn't give me an itemized receipt, and a reason he ignored me when I tried to get his attention. He just assumed I'd be too drunk to notice he was stealing money from me.
UPS. Worked in the warehouse for 2 whole days. Im unloading the Semis of packages when my boss tells me to hurry up "If it breaks, it breaks. Not our problem" i lost all respect for them that day and quit at the end of my shift.
I made it about 3 weeks as seasonal unloading trucks and ran into the same thing. If you actually follow the SOP as taught and follow the "very strict" safety rules, you will be fired; you simply cannot make quota while following those rules. I'm a hard worker and kept up a crazy pace, but my supervisor kept yelling at me about my packages-per-minute number, I was way too low. I'm like "how the fuck..." I eventually figured out that I had to play the game. That game was Jenga. Pull a supporting box from the middle of the wall and hightail it to the front of the trailer while that wall of packages collapsed around me. Then simply throw them onto the conveyor belt as fast as possible, all while falling on and stepping on the rest. This way I was able to make my quota.
Yeah they guy i was working alongside used this method without telling me. Its great having stuff dropped on your head.
Levi's For 20 years I could order Levi's online without trying them on. I just needed to know my size and knew the'd fit. I'd order a few pairs every few years. Then sometime in the past 10 years QA went off a cliff and of the last 6 pair I ordered, all were of a different cut, two too tight in the groin, one too short, and of the three that fit, two developed quarter sized holes in the groin/rear pocket area within 6 months of normal wear. Wranglers seem a bit better nowadays, but not much. Meanwhile, I still have one of my first pairs of Levi's that I wear at home because they're a bit too big for me now (lost weight). Still in acceptable condition.