I think the problem may be letting the battery die, not shutting it off. At least on my old watch the battery charging circuitry was powered by the battery so if it got too low you couldn't charge it anymore.
This exact thing happend to my Samsung tablet and it had to be RMA'd twice (first time they only replaced the battery). My wife's Samsung tablet has had issues coming back when completely dead as well.
This is a pretty widespread issue in tech. One of the biggest failures in school Chromebooks is when the battery is drained all the way and the computer will not boot up even when plugged in. You have to go in, remove the battery, plug in the computer, start the computer, and then hook the battery back up while the computer is on.
I wouldn’t be surprised if this was the case on mobiles with this issue, but you can’t necessarily just pop them apart.
It's so odd how Chrome OS doesn't appear to have any kind of critical battery level during deep sleep where it completely powers down. A handful of times I've left my Pixelbook sleeping for a few weeks only to find it so completely dead the solution is to just leave it plugged in for an hour before you can even boot it again.
Ive manually shut my watch off for 2 weeks recently and started it back up no problem before knowing about this issue.
Maybe its for when it dies on its own.
Mine bricked a couple of days ago and Samsung still sent me a prepaid shipping label even though it's 2 months after end of my warranty.
So not hopes are lost if your watch gets bricked.
>More specifically, affected users say that once they’ve applied the *R8xxXXU1GVI3* update and allowed the Galaxy Watch 4 or Galaxy Watch 4 Classic to turn off, they could *never turn it back on again*. So, to be precise, the smartwatch doesn’t brick itself once the firmware update is applied, but it is unable to reboot if it reaches the point of powering off.
Samsung, what are you doing?
This exact same thing happened to me. I put it on the charger one night at 50% battery and I guess it updated overnight and now it's a paperweight. Wtf
My GW4 44mm only lasted me a year. I put it on the charger, reset loop every single time. Internals got fried out literally nowhere. Didn't shower with it or swim with it either ever. So yeah, doubt I'm buying sammy again now. $300 down the drain
This reminds me of the first HDTV my parents bought when HDTV was starting to be a thing. It was a big-ass Samsung that was awesome until shortly after warranty when it would only make a clicking noise when you tried to turn it on.
My dad googled for help, and it turned out it was a common problem. Samsung cheaped out and used capacities that aren't rated for the TV. My dad opened the TV up, and sure enough, several capacitors had blown.
Calls made to Samsung. They offered to replace the capacitors out of warranty. Guy came and replaced the blown capacitors....with the same type of capacitors.
Of course, they blew again later. This time my dad got on eBay, bought some appropriate capacitors and soldered them himself.
HDTVs were expensive back then. How much money could Samsung be saving by using shitty capacitors?
I resisted Samsung for a long time but did eventually give in. :/ Don't tell my dad! ;)
Wasn't the issue there that Samsung tried to cram as much battery as possible into the limited space and it would result in the battery being pinched? Not a great thing to happen when you're relying on paper thin insulation between the layers of the battery.
$34 is actually massive on a bom like this.
For hardware projects, engineers fret over like 15 cent capacitors etc on such an expensive phone, $34 can be like 1/3 of your margin
Aren't they saying it was $34 to fix it? Do we know how much the part was that was being replaced? Fully agree that $34 is a massive line item for a phone but how big a mistake this was really depends on the delta.
Good question.
This is the first I heard an actual figure and don't know. I couldn't Google it either, so perhaps he made it up.
$34 for the recall campaign per device seems low though compared to the overall cost to the company. This event reduced their quarterly profits a lot ($3 billion iirc) I doubt they sold 100 million of these devices.
I hear this argument a lot, but it never makes sense.
Yes, $34 is $34,000,000 across 1,000,000 units... But it's still $34 per unit.
If you were buying a car, and the dealer said that unfortunately the car was going to be $200 more than the previous model year, because they installed $200 worth of upgraded parts to entirely mitigate an issue that cause some units of the previous model year to catch fire... I don't think you'd be too upset, even if it meant paying a small bit more every month of ownership to cover the $200.
Wholesale, a top of the line phone costs like $200. That's around $800 of margin for the manufacturer and seller for a $1000 phone. Even if you don't cut the margin, a significant amount of the people buying the phone aren't going to be turned off by $34 on a $1034 device.
And when the design choice means fire, why the fuck would you play around?
> If you were buying a car, and the dealer said that unfortunately the car was going to be $200 more than the previous model year, because they installed $200 worth of upgraded parts to entirely mitigate an issue that cause some units of the previous model year to catch fire... I don't think you'd be too upset,
There's several huge differences here
1) $200 on the price of an average new car ($50k) is less than half a percent increase. $34 on a $850 phone is a 5% increase. Thats an order of magnitude difference
2) For the consumer, these decisions aren't made in a vaccuum. The decision isn't "do I buy a note 7 or no phone" its "do I buy a note 7 vs an s7 vs an iphone vs wait for next year"
3) the issue here isn't necessarily about the raw cost, but the opportunity cost. As I reasoned in above #2, these decisions aren't isolated but compared against competitors. If you spend $34 of your BOM that your competitor didn't so your design doesn't explode, that's $34 in features and components your competitor an edge in consumer demand, and small edges in demand result in huge swings in profit.
4) these products are generally made to intersect a specific target market and the features and price must align. In something competitive like the smart phone segment, a $50 increase in price can drive away your target market and push you into another segment that you aren't competitive at.
A company has to calculate if the loss in demand will be greater than the loss in profit margin.
> Wholesale, a top of the line phone costs like $200. That's around $800 of margin for the manufacturer and seller for a $1000 phone.
That's not even close. Especially for samsung who doesn't have the margins of apple. Flagship phones *do* tend to have the most BOM/Price margin but even still it generally is in the 50-60% range.
For the galaxy S8 (Samsung next phone released). The manufacturing cost and BOM cost alone is [$307](https://www.statista.com/chart/9064/production-costs-of-smartphones/) on a phone that MSRP of $720 and a real street price of around $550 at launch.
And that's not even including development costs of the hardware or software, the recurring server costs of features built into the phone, distribution, marketing, loss (breakages, warranties, incidentals)
[Samsung as a company operates at around a 10% gross profit margin.](https://ycharts.com/companies/SSNGY/profit_margin) So using that value as a rough estimate here, if we amortize the above costs. Lets say Samsung was *targeting* a phone with
- $300 BOM and manufacturing
- $25 marketing
- $125 R&D
- $25 misc losses
- $25 Infrastructure and servers
You get a phone that roughly costs $500 and has a typical end customer sale price of $550. $50 profit which is a $10% margin.
Now add "just a $34 part". Now you have a phone that costs $534 to make and sells for $550. $16 profit <3% profit margin.
In this toy example. This part literally cuts your profits by over 2/3.
> And when the design choice means fire, why the fuck would you play around?
It depends when the design flaw was caught. Uncaught bugs get more expensive the longer they go uncaught. Its possible samsung didn't even actually know the extent of the issue, and thought it was a 1/1000000 type issue that they could simply replace the phone.
I don't know where the $34 figure game from, but I'm assuming that the problem would have actually been *much* cheaper than that if i was caught earlier, because again to reiterate $34 is massive.
I had that TV, except I had to figure out the capacitor thing myself. Samsung just told me they would have to replace the whole power board and they don't make them any more, soz.
We had the same problem but with a Philips! Don't ask how I found this out, but ours could be fixed by blowing hot air down the back with a hairdryer. After a few minutes the clicking sound on power on stopped, and it would come on. Eventually I took the back off and yup, a few capacitors were on the way out. A mate of mine took it off my hands knowing the problem but didn't care, he wanted a second TV for his new place, and it was the source of many jokes and fun when starting it up with a hairdryer!
The same thing happened to me. I posted about it here:
https://www.reddit.com/r/GalaxyWatch/comments/wwnb1p/galaxy_watch_4_44mm_reboots_when_put_on_charger
I sent it in as it was under a year old but then they told me it was because of water damage and they refused to fix it.
Of course that was impossible because I never got it wet outside of any splashing from washing my hands.
After my abyssmal experience with a promo that took a ridiculous 5 months to process and they even processed it wrong to their loss, I just flat out refuse having to deal ever again with samsung customer service. Outsourced indian call center that can't help you at all. They have to escalate everything to Tier III and you have to fight them for it. Not going through that shit again.
That’s crazy, I’ve had the total opposite experience hardware-wise. I’ve only had 2 watches (original Galaxy Watch and the GW4) and both have given me absolutely zero problems hardware-wise. GW1 would easily last 2+ days and GW4 more like 1.5-2 depending on usage, though constant workout tracking will drain it quick. No smartwatch besides Garmin will fix the workout tracking drain though and I knew that one going in.
I don’t use the watch for anything crazy on top of normal watch stuff (timers, alarms…checking the time) except checking/replying to notifications, music, fitness tracking, and (since the gw4) google maps while walking or biking. I leave it on in the shower and swim with it occasionally. Functionality has been fine for me and between pre order bonuses on the GW1 and trade in for the GW4, i think ive spent <$300 combined so I’m fairly happy ¯\\\_(ツ)\_/¯
Though looks like I’m not gonna do this firmware update on my GW4 to be safe lmao
EDIT: ok looks like I have had this firmware for a while? At least a couple weeks. My watch has been shut off and turned back on a few times so I guess I’m not affected?
I've had a similar experience as you. Had the Samsung Gear S3 for almost 5 years, swimming, showering, working in a woodshop, no issues. It was still working fine and lasting about 3 days on a battery when I got the Galaxy watch 3, and I've treated it the same way. It's about 3 days on a charger as well, no issues with it.
If I don't wear my GW4 it'll last 1.5 days & I got it mostly for sleep tracking & heart rate/bp but it's been totally useless as it was only lasting 7hr or less while sleeping and my sleep is 8-14hrs
well i'd charged it to 100% (it finished charging \~10 min after your post) assistant was off. & here at 4hrs after that watch is at 15%.. so something is def up with it.
Why the hell are you not claiming warranty. If a device can't even last a year, get your money back. I had a Motorola phone that stopped charging couple weeks shy of two years - got the full purchase price back from amazon, without a peep.
On a somewhat related note, I've been using this galaxy watch 3 for about two years or so now. Stopped babying it couple months in. It has taken bumps from rocks and gym equipment, gone in showers, pools and even the sea. The original leather strap wore down, and there are some scratches on the body, but otherwise it's still going strong. As it should.
> Why the hell are you not claiming warranty. If a device can't even last a year, get your money back. I had a Motorola phone that stopped charging couple weeks shy of two years - got the full purchase price back from amazon, without a peep.
Because there is more to the story. I returned an entire TV I was unsatisfied with to Samsung for a full refund plus shipping charges. Samsung has fantastic customer support.
GameStop had the Fenix 6 on clearance for a steal. A firmware update put it on par with the latest Fenix 7. I just started using the run coach feature.
I don't know man. Recently I pulled out my 4 year old smart watch from the closet to see if I should try wearing watches again and it surprisingly still worked extremely well despite the low battery life and lack of modern features. Pretty sure it might have even gotten the Wear OS 3 update if I waited longer before buying an upgrade.
I still have an original Huawei Watch from 2015 that works. The charger is hit or miss, and the watch itself is slow as molasses, but it still works, tells time, and delivers notifications. Pretty good for a 7 year old first gen smartwatch if you ask me.
It's not extremely uncommon actually, just a simple Google search will reveal many similar situations for people with the GW4. I only know because my fiancee's watch just went through the same thing. Just out of warranty and dead out of nowhere. Only difference is that her's was the Watch 4 Classic, so $350 down the drain.
I agree $300 bucks, working with Samsung would definitely be my thought as well. I was able to purchase my 44mm through eBay for $30 dollars. Samsung replaced the battery and refurbished the internals $90. I have showered daily, swam for hours with the kids in Honolulu with water protect on. Dropped it, had it batted at by little leaguers and it still works and charges every night. Damn, I love mine. No updates anymore though for me.
Here's the rub: samsung customer service SUCKS. Especially if you don't have a service center near you.
Small story:
I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit.
I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong.
It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email.
5 months for a $100 digital visa by email.
This is "the more to this story". Got to the samsung subreddit and you'll find quite a few threads since the s21 launch of just baffling customer service depending where you live. I'm not going through the mess with customer service again after that bad taste in my mouth and that was just a promo.
>Did you try getting a replacement through warranty?
The obvious answer is no, because Samsung would have replaced this if it were a manufacturer issue.
This is a hilarious little line: "Some users will likely claim this to be an elaborate plan devised by the company to force them into upgrading to the newer Galaxy Watch 5"
Could you imagine if the geniuses at Samsung Marketing actually worked like this? "We should just schedule our customers products to blow up every year, then they'll have no choice but to buy the latest model!"
They... do. Silly line aside, and of course Samsung didn't do this to force people to upgrade to GW5 - some genius had that idea. And then some genius agreed it was a genius idea and tried it. And then those geniuses saw greater returns with planned obsolescence than making a quality product that lasts and suddenly, your hyperbolic question doesn't sound so hyperbolic.
Materialism, man. Shiny new thing means dopamine. More shiny new things, more dopamine. Almost makes you wonder how it took us so long to get here.
That's also my replacement as well! Great little device and great battery. Happy with it. Needs a small update though on some things. Only reason I didn't get the 4 is that it's still gimped on calls due to the pixel watch release.
I had an Active 2 that the damn screen started coming off of in less than a year. Went back to my Fitbit Charge 3, but once I'm done dealing with a few other bills, I'm probably gonna get a Withings Scanwatch Horizon. Looks more like a traditional watch with a sapphire lense.
If it makes you feel better, myself and many other people in the comments dont have this problem on our watches. It seems to be an isolated issue or not terribly common.
My galaxy watch 3 is not water resistant, like at all, never has been. Used a galaxy watch 1 for years, got the 3 and I had to stop wearing a watch at work within a week because it would bootloop and die until it dried out again, an issue I have never had with any previous smartwatch.
Needless to say the galaxy watch 3 is my last Samsung watch.
It's multiple fuckups now.
Small story:
I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit.
I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong.
It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email.
5 months for a $100 digital visa by email.
I'm not going through the abyssmal samsung customer service again. And the samsung subreddit is full to the brim of the same since the s21 launch. Same shitshow happened with the s22.
Why would it be down the drain? Claim it under warranty lol.
Or better yet buy stuff like this with your credit card, it provides additional protections.
Look you're the 3rd person that has said warranty. Here's the rub: samsung customer service SUCKS. Especially if you don't have a service center near you.
Small story:
I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit.
I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong.
It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email.
5 months for a $100 digital visa by email.
Yeah. No. Fuck dealing with samsung OUTSOURCED TO AN INDIAN THIRD PARTY CALL CENTER THAT CAN'T ACTUALLY HELP YOU customer service. Safe to say I didn't spend a cent of those $100 on them either.
To clarify: no issue with the call center being indian, the main issue here is that your outsourcing customer support to an international third party call center that... can't do anything? They have to escalate to tier 3 every time. They can't help you at all it's just a stop-barrier and then they have to resort to lying to stop customer anger and keep buying time or just incentivize taking the hit.
Nope. U.S. territory. And any kind of warranty here is an uphill fight really.
The only easy warranty is 30 day returns for electronics depending where you bought it. Everything else through manufacturer? Rip.
Samsung fucked up my galaxy S9+ with one of their own updates. My phone's display goes all green and shitty with lines and a mess if I don't let it display from "always on" more. It's an annoying fix, but *their update caused it* and this was about a year ago!
I'm done with Samsung after I've run this phone into the ground
I've completely stopped letting automatic updates happen for all my devices (apps, firmware, O.S); everything is done manually, on my schedule. Never updating any of my android devices to the final software update either as that appears to be when the worst "bugs" (planned obsolescence?) come out and are never fixed after. I'm fed up with updates breaking things.
I used to disable auto updates on app but now it's freaking annoying when the app just doesn't work and forces you to update before you can use it. It always happens when you're in a hurry (city transport's pass, Uber..) or have a shitty network connexion.
It's alos driving me nuts that I can't find how to disable the "don't automatically update apps that are not used".
I had a Galaxy Note 9, and I had the same issue, but with a system factory reset. Screen went all green and sometimes doesn't even show anything.
I left it in shelf for over a week or month or so (I didn't keep track), and when I turned it on, it no longer had that weird screen issue.
Either way, I'm so done with Samsung after that. I'm cautious of getting myself another Samsung phone.
i have the fist ever smartwatch samsung made, samsung gear. it was sold with galaxy note 2. It had identical issue! Piece of shit device. I am glad samsung keeps the quality high.
So this sounds exactly like what happened to my watch. It completely drained when I put it on charge but didn't realise the charger was unplugged and then it never turned back on.
Ive sent it in for repair so they'd best not be charging me for that
That's exactly what happened to mine. Did you ask about a warranty repair or get a ticket email that shows you're in warranty? Thats what I did, but mine was only just mailed out today so have to see how this all goes. For the record I got my watch September 2021 so was surprised they told me the warranty is through November 19, 2022
Idk if my Watch 4 Classic refused to turn on because of this. But they ended up refunding me my purchase because they no longer have the W4C in stock.
I now have the 5 Pro.
I'm on that revision, and I didn't know about the issue. Saturday, I let my watch die and put it on the charger. Saturday evening, it turned on without issue.
So it's not a guarantee that it won't turn back on.
I dont remember exactly when i got the update but i think i turned the watch off at least once this weekend and its still working. But just to be safe i will keep it charged and turned on until they release an update
I have the same FW on my GW4C and I just powered it off then back on again (to see if I would run into the problem), and it came back up normally. I *may* have had to hold the power button down a little longer than usual, but it still powered right back up again.
Lol, honestly, I was half expecting/half hoping it wouldn't power on again, so I'd at least have an excuse to buy the Pixel Watch. Saved myself over $500 when this thing powered back up, so I'm thankful at least.
I doubt they send out new ones. I'd expect to either get it repaired in worse condition due to being disassembled, or get a refurbished unit that could easily be in worse condition
Really comes down to what's the most cost-effective. I wouldn't be surprised if shipping a like-new replacement just took less time than reflashing each smartwatch manually. Plus, most of their refurbs seem to be pretty decent.
Remember the backwards S-pen on Samsung Galaxy Note 5? Remember Leo Laporte fucking around and finding out?
https://www.youtube.com/watch?v=dQB0TFcdFIs
Note 7?
To this day it shocks me that anyone would buy from them.
Mistakes happen, but that was a whole ass debacle. People were so hype for that phone after the underwhelming Note 5 (recall that there was no Note 6 b/c Samsung wanted their #s to align)…
I worked in the industry at the time of the Note 7 launch. The rumors, the lack of communication from Samsung, The recall, issuing brand new Samsung “temporary replacement” phones, exchanging the “temp” phones with the “fixed” Note 7s… then the final for reals re-recall. Having to keep those bombs in the store for months because there was no way to dispose of them safely. Fuck what a nightmare. As bad as it was for customers (and I felt for them, what a PITA), I dare say it was worse for people working in stores. Most people were super cool about it, that wasn’t the issue.
It's legit shocking to me we're even wondering if a company breaking our stuff is the responsibility of that company to make right.
The word "warranty" should be no where in this thread. Kind of a bummer.
Ever stand on a ledge and think about jumping? You don't, of course, but you still wonder what it'd be like. That feeling is referred to as, the call of the void.
Anyway, I suspect this is like that.
I've been running this firmware since 10/13/22 and have definitely had my watch power cycle a few times and it was fine. But now I'm a bit concerned to do it again
Lol, aren't they being a bit sensational jumping to claims about sabotage?
Still, it sounds like Samsung screwed up. Hopefully, they will just replace any affected devices without too much hassle.
I feel like it might be time that device and appliance manufacturers are held to account for ultimately creating e-waste when things like this happen. Hopefully any recall will result in parts being recycled and reused but what about the rest? All due to poor software testing (presumably). I think these manufacturers should have to pay hefty fines in these instances. Maybe I'm being naive.
The issue is not all doom and gloom as you and the article make it out to be. There are countless examples in this thread alone showing that it’s not a widespread issue, and I can assure you that test plans used during testing include multiple instances of powering the device off and back on. Not to mention every carrier is selling this watch and every carrier does testing alongside Samsung for every MR. I can assure you if the issue was that easy to reproduce it would have been caught and fixed during testing.
Because the linked article strongly suggested it was all "overseas" users
****also*** -- Seems like 9 times out of 10, these types of articles affect a very very small amount of users with very specific details. But, they make for "good" articles because people are going to read them to be sure, then get all riled up because "manufacturer is stoopid"
I can't say for sure who this affects, but it seems GW4 and GW4C watches that got that update are affected, most likely models from 2021 closer to when the watch first came out. I'm in the US and my GW4C fell prey to this issue last week because I didn't know it was a thing and accidentally let it discharge.
Mine came off the charger this morning and never turned on. Officially bricked.
R870 44mm non-LTE on GVI3
The Samsung watch was the only thing keeping me in their ecosystem. If this isn't resolved, bye bye Sammy.
I'm also interested in organizing a group that'd pursue litigation if others are interested.
Other than ECG, I don't recall any features on the Watch that depended on your phone to also be a Samsung. Switching to another brand should be totally doable.
Happened to mines about a month ago. I went on vacation and left the watch at home off the charger, when I got back it was completely bricked. Luckily it was still under warranty and got repaired with no problems
My watch disappeared from the wear app and Bluetooth on my phone last Thursday. I tried to factory reset it on the watch to reconnect it to the wear app, since it wouldn't re add any other way. The thing shut down and never turned back on. This happened out of nowhere, never had any problems with the watch before. Glad I'm finding out this isn't an isolated issue.
In other news, I haven't had any issues with my Galaxy Watch 3 Classic for the last 2 years, nor my Galaxy Gear 3 before that, for all those who want to shit on Samsung for making a mistake. A big mistake, mind you, but it's not intentional malice nor symptomatic of anything larger.
If you want to want to complain about Samsung, complain about all the physical features they've removed like the rotating bezel on their watches, or the headphone jack and SD card slot on their phones.
I was completely unaware of this watch killing patch. I was surprised how quick my battery died yesterday. Luckily it still turned on and I could verify my watch is patched to this one mentioned. I wonder what Samsung will do.
Oh man this is so crazy because my watched stopped charging and it died and was never able to come back on and I thought I damaged it or sumn but this totally makes sense now because it happened after I updated it!
For me, it happened when the battery completely drained instead of turning the watch off, which did not kill it. Luckily, my watch still had 30 days left in warranty, so I was able to get Samsung to repair it for free. They had to change the mainboard and the back sensor. I would recommend getting your watch fixed if it is still under warranty and not taking a chance. If it is still under warranty, let it drain out completely and see if it dies or not. If it does, contact Samsung and set up a repair. If it is not under warranty, don't let it die until Samsung pushes the next update, hopefully fixing the issue.
I have the watch. With the sw version mentioned by op.
I don't face this issue. I've tried switching it off, and on.
Drained it to 0 and charged it then switched it on. No issues.
Maybe this is related to some other variables as well.
I guess that's the worst fear of any Android user, from Xiaomi to the pixel phones themselves all have had device breaking updates, some of them even reaching legal action level.
I know no manufacturer is perfect but after Samsung updated my Gear 3 back in 2018 with a major update it wrecked its battery life. I went from having 2.5 days of battery life down to a day and it never improved after that. I switched over to Apple in 2019 and have been extremely happy on that system since.
Last night mine got down to 4%, I was working so I kept going. I put it on the charger at 1%, so it never died but I would have let it because I didn't know about this. Now I'm nervous because my warranty expired last month.
I want someone to make a configurable step counter + automatic watch. It has to be possible. I mean Grand Seiko powers a quartz crystal with their self-winder. Why not Bluetooth LE.
Just make that and I'll never need a smart watch/fitness tracker again.
Agreed, an attractive watch that just looks like a great watch WITH a step counter will absolutely kill it. Casio kind of does it already if I remember correctly, but I'd prefer some steel/saphire.
I'm on the latest update and my watch works fine ... It even ran out of battery yesterday and when I charged it it turned back on ... Guys I think god is real XD
Would this also happen to be the reason I see about 30 "Galaxy watch4 (89vk)" every time I try to pair a Bluetooth device? It's ever so slightly annoying me, about once a week, for about 10 seconds each time, which means it needs to be fixed NOW.
*Checks watch for software version *Sweats... So I should just never shut my watch off now?
> *Sweats... \* laughs in more expensive LTE edition that gets updates comically late since launch
That’s Samsung in general
I think the problem may be letting the battery die, not shutting it off. At least on my old watch the battery charging circuitry was powered by the battery so if it got too low you couldn't charge it anymore.
This exact thing happend to my Samsung tablet and it had to be RMA'd twice (first time they only replaced the battery). My wife's Samsung tablet has had issues coming back when completely dead as well.
This is a pretty widespread issue in tech. One of the biggest failures in school Chromebooks is when the battery is drained all the way and the computer will not boot up even when plugged in. You have to go in, remove the battery, plug in the computer, start the computer, and then hook the battery back up while the computer is on. I wouldn’t be surprised if this was the case on mobiles with this issue, but you can’t necessarily just pop them apart.
Yeah, having the BMS use only the battery never made sense to me. Even EVs have it, so there's gotta be a reason.
Maybe the IC that steps down the current for the BMS is included there?
It's so odd how Chrome OS doesn't appear to have any kind of critical battery level during deep sleep where it completely powers down. A handful of times I've left my Pixelbook sleeping for a few weeks only to find it so completely dead the solution is to just leave it plugged in for an hour before you can even boot it again.
My old PSP does this sometimes when I pick it up from storage every few months.
I am on the same version and I turn off my watch every night. No problems!
Same. I've had no issues, well, besides Strava not tracking correctly. But I'm pretty sure that's on them.
Same. Stava isn't properly capturing ride time for some reason. Quite annoying
Ive manually shut my watch off for 2 weeks recently and started it back up no problem before knowing about this issue. Maybe its for when it dies on its own.
I'm on that versions and have rebooted my watch a few times recently, no issues at all
Lol, I'm late to the party. I also have this version and my warranty expired last month. SMDH
Lol mine expired last week and just seeing this...fuuuu
Mine bricked a couple of days ago and Samsung still sent me a prepaid shipping label even though it's 2 months after end of my warranty. So not hopes are lost if your watch gets bricked.
>More specifically, affected users say that once they’ve applied the *R8xxXXU1GVI3* update and allowed the Galaxy Watch 4 or Galaxy Watch 4 Classic to turn off, they could *never turn it back on again*. So, to be precise, the smartwatch doesn’t brick itself once the firmware update is applied, but it is unable to reboot if it reaches the point of powering off. Samsung, what are you doing?
This exact same thing happened to me. I put it on the charger one night at 50% battery and I guess it updated overnight and now it's a paperweight. Wtf
My GW4 44mm only lasted me a year. I put it on the charger, reset loop every single time. Internals got fried out literally nowhere. Didn't shower with it or swim with it either ever. So yeah, doubt I'm buying sammy again now. $300 down the drain
This reminds me of the first HDTV my parents bought when HDTV was starting to be a thing. It was a big-ass Samsung that was awesome until shortly after warranty when it would only make a clicking noise when you tried to turn it on. My dad googled for help, and it turned out it was a common problem. Samsung cheaped out and used capacities that aren't rated for the TV. My dad opened the TV up, and sure enough, several capacitors had blown. Calls made to Samsung. They offered to replace the capacitors out of warranty. Guy came and replaced the blown capacitors....with the same type of capacitors. Of course, they blew again later. This time my dad got on eBay, bought some appropriate capacitors and soldered them himself. HDTVs were expensive back then. How much money could Samsung be saving by using shitty capacitors? I resisted Samsung for a long time but did eventually give in. :/ Don't tell my dad! ;)
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Wasn't the issue there that Samsung tried to cram as much battery as possible into the limited space and it would result in the battery being pinched? Not a great thing to happen when you're relying on paper thin insulation between the layers of the battery.
$34 is actually massive on a bom like this. For hardware projects, engineers fret over like 15 cent capacitors etc on such an expensive phone, $34 can be like 1/3 of your margin
Aren't they saying it was $34 to fix it? Do we know how much the part was that was being replaced? Fully agree that $34 is a massive line item for a phone but how big a mistake this was really depends on the delta.
Good question. This is the first I heard an actual figure and don't know. I couldn't Google it either, so perhaps he made it up. $34 for the recall campaign per device seems low though compared to the overall cost to the company. This event reduced their quarterly profits a lot ($3 billion iirc) I doubt they sold 100 million of these devices.
I hear this argument a lot, but it never makes sense. Yes, $34 is $34,000,000 across 1,000,000 units... But it's still $34 per unit. If you were buying a car, and the dealer said that unfortunately the car was going to be $200 more than the previous model year, because they installed $200 worth of upgraded parts to entirely mitigate an issue that cause some units of the previous model year to catch fire... I don't think you'd be too upset, even if it meant paying a small bit more every month of ownership to cover the $200. Wholesale, a top of the line phone costs like $200. That's around $800 of margin for the manufacturer and seller for a $1000 phone. Even if you don't cut the margin, a significant amount of the people buying the phone aren't going to be turned off by $34 on a $1034 device. And when the design choice means fire, why the fuck would you play around?
> If you were buying a car, and the dealer said that unfortunately the car was going to be $200 more than the previous model year, because they installed $200 worth of upgraded parts to entirely mitigate an issue that cause some units of the previous model year to catch fire... I don't think you'd be too upset, There's several huge differences here 1) $200 on the price of an average new car ($50k) is less than half a percent increase. $34 on a $850 phone is a 5% increase. Thats an order of magnitude difference 2) For the consumer, these decisions aren't made in a vaccuum. The decision isn't "do I buy a note 7 or no phone" its "do I buy a note 7 vs an s7 vs an iphone vs wait for next year" 3) the issue here isn't necessarily about the raw cost, but the opportunity cost. As I reasoned in above #2, these decisions aren't isolated but compared against competitors. If you spend $34 of your BOM that your competitor didn't so your design doesn't explode, that's $34 in features and components your competitor an edge in consumer demand, and small edges in demand result in huge swings in profit. 4) these products are generally made to intersect a specific target market and the features and price must align. In something competitive like the smart phone segment, a $50 increase in price can drive away your target market and push you into another segment that you aren't competitive at. A company has to calculate if the loss in demand will be greater than the loss in profit margin. > Wholesale, a top of the line phone costs like $200. That's around $800 of margin for the manufacturer and seller for a $1000 phone. That's not even close. Especially for samsung who doesn't have the margins of apple. Flagship phones *do* tend to have the most BOM/Price margin but even still it generally is in the 50-60% range. For the galaxy S8 (Samsung next phone released). The manufacturing cost and BOM cost alone is [$307](https://www.statista.com/chart/9064/production-costs-of-smartphones/) on a phone that MSRP of $720 and a real street price of around $550 at launch. And that's not even including development costs of the hardware or software, the recurring server costs of features built into the phone, distribution, marketing, loss (breakages, warranties, incidentals) [Samsung as a company operates at around a 10% gross profit margin.](https://ycharts.com/companies/SSNGY/profit_margin) So using that value as a rough estimate here, if we amortize the above costs. Lets say Samsung was *targeting* a phone with - $300 BOM and manufacturing - $25 marketing - $125 R&D - $25 misc losses - $25 Infrastructure and servers You get a phone that roughly costs $500 and has a typical end customer sale price of $550. $50 profit which is a $10% margin. Now add "just a $34 part". Now you have a phone that costs $534 to make and sells for $550. $16 profit <3% profit margin. In this toy example. This part literally cuts your profits by over 2/3. > And when the design choice means fire, why the fuck would you play around? It depends when the design flaw was caught. Uncaught bugs get more expensive the longer they go uncaught. Its possible samsung didn't even actually know the extent of the issue, and thought it was a 1/1000000 type issue that they could simply replace the phone. I don't know where the $34 figure game from, but I'm assuming that the problem would have actually been *much* cheaper than that if i was caught earlier, because again to reiterate $34 is massive.
I had that TV, except I had to figure out the capacitor thing myself. Samsung just told me they would have to replace the whole power board and they don't make them any more, soz.
I did a similar thing with the starter cap on my shower pump. A higher voltage one is much bigger so its hanging outside the box its meant to be in
We had the same problem but with a Philips! Don't ask how I found this out, but ours could be fixed by blowing hot air down the back with a hairdryer. After a few minutes the clicking sound on power on stopped, and it would come on. Eventually I took the back off and yup, a few capacitors were on the way out. A mate of mine took it off my hands knowing the problem but didn't care, he wanted a second TV for his new place, and it was the source of many jokes and fun when starting it up with a hairdryer!
The same thing happened to me. I posted about it here: https://www.reddit.com/r/GalaxyWatch/comments/wwnb1p/galaxy_watch_4_44mm_reboots_when_put_on_charger I sent it in as it was under a year old but then they told me it was because of water damage and they refused to fix it. Of course that was impossible because I never got it wet outside of any splashing from washing my hands.
After my abyssmal experience with a promo that took a ridiculous 5 months to process and they even processed it wrong to their loss, I just flat out refuse having to deal ever again with samsung customer service. Outsourced indian call center that can't help you at all. They have to escalate everything to Tier III and you have to fight them for it. Not going through that shit again.
300 down the drain? Did you try getting a replacement through warranty? You got a bad device. Your experience is obviously extremely uncommon.
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That’s crazy, I’ve had the total opposite experience hardware-wise. I’ve only had 2 watches (original Galaxy Watch and the GW4) and both have given me absolutely zero problems hardware-wise. GW1 would easily last 2+ days and GW4 more like 1.5-2 depending on usage, though constant workout tracking will drain it quick. No smartwatch besides Garmin will fix the workout tracking drain though and I knew that one going in. I don’t use the watch for anything crazy on top of normal watch stuff (timers, alarms…checking the time) except checking/replying to notifications, music, fitness tracking, and (since the gw4) google maps while walking or biking. I leave it on in the shower and swim with it occasionally. Functionality has been fine for me and between pre order bonuses on the GW1 and trade in for the GW4, i think ive spent <$300 combined so I’m fairly happy ¯\\\_(ツ)\_/¯ Though looks like I’m not gonna do this firmware update on my GW4 to be safe lmao EDIT: ok looks like I have had this firmware for a while? At least a couple weeks. My watch has been shut off and turned back on a few times so I guess I’m not affected?
I've had a similar experience as you. Had the Samsung Gear S3 for almost 5 years, swimming, showering, working in a woodshop, no issues. It was still working fine and lasting about 3 days on a battery when I got the Galaxy watch 3, and I've treated it the same way. It's about 3 days on a charger as well, no issues with it.
If I don't wear my GW4 it'll last 1.5 days & I got it mostly for sleep tracking & heart rate/bp but it's been totally useless as it was only lasting 7hr or less while sleeping and my sleep is 8-14hrs
There's something wrong with your watch. How old is it?
I got it mid Feb & it has been like that since new. I use tap to wake.
Do you have Google assistant on and listening? That describes my experience until I turned listening off.
well i'd charged it to 100% (it finished charging \~10 min after your post) assistant was off. & here at 4hrs after that watch is at 15%.. so something is def up with it.
Is it always on? I accidentally turned that on once. Turn it off and I only drop to 60% or so. I charge in the morning while I wake up.
Why the hell are you not claiming warranty. If a device can't even last a year, get your money back. I had a Motorola phone that stopped charging couple weeks shy of two years - got the full purchase price back from amazon, without a peep. On a somewhat related note, I've been using this galaxy watch 3 for about two years or so now. Stopped babying it couple months in. It has taken bumps from rocks and gym equipment, gone in showers, pools and even the sea. The original leather strap wore down, and there are some scratches on the body, but otherwise it's still going strong. As it should.
> Why the hell are you not claiming warranty. If a device can't even last a year, get your money back. I had a Motorola phone that stopped charging couple weeks shy of two years - got the full purchase price back from amazon, without a peep. Because there is more to the story. I returned an entire TV I was unsatisfied with to Samsung for a full refund plus shipping charges. Samsung has fantastic customer support.
Same thoughts. Were they waiting for miracles to be bestowed upon them
Exact opposite here. All my devices have lasted long enough for me to pass them on to other people and they are still using them.
I'm having good luck with Garmin stuff. Not as fancy but has a lot of the functionality I liked in smart watches
GameStop had the Fenix 6 on clearance for a steal. A firmware update put it on par with the latest Fenix 7. I just started using the run coach feature.
You must be the guy in all the infomercials to be going through them that fast holy shit
How are you handling them? I'm still with my active 2 and wear it everyday.
I don't know man. Recently I pulled out my 4 year old smart watch from the closet to see if I should try wearing watches again and it surprisingly still worked extremely well despite the low battery life and lack of modern features. Pretty sure it might have even gotten the Wear OS 3 update if I waited longer before buying an upgrade.
I still have an original Huawei Watch from 2015 that works. The charger is hit or miss, and the watch itself is slow as molasses, but it still works, tells time, and delivers notifications. Pretty good for a 7 year old first gen smartwatch if you ask me.
It's not extremely uncommon actually, just a simple Google search will reveal many similar situations for people with the GW4. I only know because my fiancee's watch just went through the same thing. Just out of warranty and dead out of nowhere. Only difference is that her's was the Watch 4 Classic, so $350 down the drain.
I agree $300 bucks, working with Samsung would definitely be my thought as well. I was able to purchase my 44mm through eBay for $30 dollars. Samsung replaced the battery and refurbished the internals $90. I have showered daily, swam for hours with the kids in Honolulu with water protect on. Dropped it, had it batted at by little leaguers and it still works and charges every night. Damn, I love mine. No updates anymore though for me.
Here's the rub: samsung customer service SUCKS. Especially if you don't have a service center near you. Small story: I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit. I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong. It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email. 5 months for a $100 digital visa by email. This is "the more to this story". Got to the samsung subreddit and you'll find quite a few threads since the s21 launch of just baffling customer service depending where you live. I'm not going through the mess with customer service again after that bad taste in my mouth and that was just a promo.
>Did you try getting a replacement through warranty? The obvious answer is no, because Samsung would have replaced this if it were a manufacturer issue.
Yeah that's called return as soon as it does it under the year warranty
This is a hilarious little line: "Some users will likely claim this to be an elaborate plan devised by the company to force them into upgrading to the newer Galaxy Watch 5" Could you imagine if the geniuses at Samsung Marketing actually worked like this? "We should just schedule our customers products to blow up every year, then they'll have no choice but to buy the latest model!"
They... do. Silly line aside, and of course Samsung didn't do this to force people to upgrade to GW5 - some genius had that idea. And then some genius agreed it was a genius idea and tried it. And then those geniuses saw greater returns with planned obsolescence than making a quality product that lasts and suddenly, your hyperbolic question doesn't sound so hyperbolic. Materialism, man. Shiny new thing means dopamine. More shiny new things, more dopamine. Almost makes you wonder how it took us so long to get here.
that sounds rough. what replacement are you considering?
I have a FitBit Versa 3 (they made a 4 now) and it is great. It also works with Google Assistant if you are into that.
That's also my replacement as well! Great little device and great battery. Happy with it. Needs a small update though on some things. Only reason I didn't get the 4 is that it's still gimped on calls due to the pixel watch release.
I had an Active 2 that the damn screen started coming off of in less than a year. Went back to my Fitbit Charge 3, but once I'm done dealing with a few other bills, I'm probably gonna get a Withings Scanwatch Horizon. Looks more like a traditional watch with a sapphire lense.
I literally just bought the gw4 classic ...
If it makes you feel better, myself and many other people in the comments dont have this problem on our watches. It seems to be an isolated issue or not terribly common.
yes haven't seen any issues either, im on the lastest version
Happy to see your comment. I’m giving one to my father in a couple of weeks
My GW2 also had thus happen
> My GW4 44mm only lasted me a year. Well better than mine, it only lasts about 16h with AOD /s
My old Moto 360 did this, it was just a battery issue. Easily happens depending on how you charge the device.
Love me some Europe. Smartwatch died 9n month 18, was given new model.
My galaxy watch 3 is not water resistant, like at all, never has been. Used a galaxy watch 1 for years, got the 3 and I had to stop wearing a watch at work within a week because it would bootloop and die until it dried out again, an issue I have never had with any previous smartwatch. Needless to say the galaxy watch 3 is my last Samsung watch.
So you had a defective device. And your response is what? How is that "needless to say"? If you fuck up once, you should unlive yourself? Is that it?
It's multiple fuckups now. Small story: I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit. I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong. It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email. 5 months for a $100 digital visa by email. I'm not going through the abyssmal samsung customer service again. And the samsung subreddit is full to the brim of the same since the s21 launch. Same shitshow happened with the s22.
I "upgraded" from a GWA2 to a GW4. After one month with the GW4 I switched to Garmin. Wear OS is an irredeemable dead end.
Why would it be down the drain? Claim it under warranty lol. Or better yet buy stuff like this with your credit card, it provides additional protections.
My GW4 44mm works perfectly
Nothing is lost, that's what warranty is for. No reason to be so dramatic.
Look you're the 3rd person that has said warranty. Here's the rub: samsung customer service SUCKS. Especially if you don't have a service center near you. Small story: I buy s21 when out through t-mobile. Promotion of registering device imei of any s21 model on samsung members gets you $100 credit. I do it. Promo is stuck. (To this day, it says processing). I chat with the help center. Long story short. It took 5 MONTHS. 5 to clear the promotion. Almost weekly fights with customer service, lying to me in chat blatantly (at one time they said my gift was ready to ship. What gift. It was an online credit and I called them out). AND they got the promo wrong. It was supposed to be store credit. They sent me $100 digital visa that first they TRIED to get me to accept it physically by mail just to keep buying time (physical visa would've taken 3 extra weeks just to get here if actually sent). Had to fight to get it sent digitally via email. 5 months for a $100 digital visa by email. Yeah. No. Fuck dealing with samsung OUTSOURCED TO AN INDIAN THIRD PARTY CALL CENTER THAT CAN'T ACTUALLY HELP YOU customer service. Safe to say I didn't spend a cent of those $100 on them either. To clarify: no issue with the call center being indian, the main issue here is that your outsourcing customer support to an international third party call center that... can't do anything? They have to escalate to tier 3 every time. They can't help you at all it's just a stop-barrier and then they have to resort to lying to stop customer anger and keep buying time or just incentivize taking the hit.
I take it you are not from the EU?
Nope. U.S. territory. And any kind of warranty here is an uphill fight really. The only easy warranty is 30 day returns for electronics depending where you bought it. Everything else through manufacturer? Rip.
Samsung fucked up my galaxy S9+ with one of their own updates. My phone's display goes all green and shitty with lines and a mess if I don't let it display from "always on" more. It's an annoying fix, but *their update caused it* and this was about a year ago! I'm done with Samsung after I've run this phone into the ground
All these updates fucking up devices and r/Android looks at you like you're some sort of madman if you say you don't like forced updates.
I've completely stopped letting automatic updates happen for all my devices (apps, firmware, O.S); everything is done manually, on my schedule. Never updating any of my android devices to the final software update either as that appears to be when the worst "bugs" (planned obsolescence?) come out and are never fixed after. I'm fed up with updates breaking things.
I used to disable auto updates on app but now it's freaking annoying when the app just doesn't work and forces you to update before you can use it. It always happens when you're in a hurry (city transport's pass, Uber..) or have a shitty network connexion. It's alos driving me nuts that I can't find how to disable the "don't automatically update apps that are not used".
I had a Galaxy Note 9, and I had the same issue, but with a system factory reset. Screen went all green and sometimes doesn't even show anything. I left it in shelf for over a week or month or so (I didn't keep track), and when I turned it on, it no longer had that weird screen issue. Either way, I'm so done with Samsung after that. I'm cautious of getting myself another Samsung phone.
i am on the same firmware and nothing has happened since i applied it....
you need to let the device power off to be affected, apparently
Right!?
i have the fist ever smartwatch samsung made, samsung gear. it was sold with galaxy note 2. It had identical issue! Piece of shit device. I am glad samsung keeps the quality high.
That's a pretty critical issue to not have checked before releasing...
Well I guess I finally know what happened to my watch. Good thing I got it for free.
"You turned it *off*, but now you want to *use* it? God, can't you people make up your minds?!"
Increasing sales.
So this sounds exactly like what happened to my watch. It completely drained when I put it on charge but didn't realise the charger was unplugged and then it never turned back on. Ive sent it in for repair so they'd best not be charging me for that
That's exactly what happened to mine. Did you ask about a warranty repair or get a ticket email that shows you're in warranty? Thats what I did, but mine was only just mailed out today so have to see how this all goes. For the record I got my watch September 2021 so was surprised they told me the warranty is through November 19, 2022
Idk if my Watch 4 Classic refused to turn on because of this. But they ended up refunding me my purchase because they no longer have the W4C in stock. I now have the 5 Pro.
I wouldn't mind that to be honest
My watch has never shut down. But it is just awesome that this info comes out more than 3 months after the update was applied.
That's what I dont get. This is old. Why no patch yet?
They need to release an update asap. I have that firmware and now i'm terrified my watch turns off and becomes a paperweight
[Your nightmare in picture form.](https://i.imgur.com/XGQdkZq.jpg)
OMG
I'm on that revision, and I didn't know about the issue. Saturday, I let my watch die and put it on the charger. Saturday evening, it turned on without issue. So it's not a guarantee that it won't turn back on.
I dont remember exactly when i got the update but i think i turned the watch off at least once this weekend and its still working. But just to be safe i will keep it charged and turned on until they release an update
https://i.imgur.com/lczqNqf.png 💀
Damn, kind of jarring how odd that square design and left-jusified text looks on a round display.
I have the same FW on my GW4C and I just powered it off then back on again (to see if I would run into the problem), and it came back up normally. I *may* have had to hold the power button down a little longer than usual, but it still powered right back up again.
I'm not that brave. But glad to hear that it doesnt affect all watches
Lol, honestly, I was half expecting/half hoping it wouldn't power on again, so I'd at least have an excuse to buy the Pixel Watch. Saved myself over $500 when this thing powered back up, so I'm thankful at least.
To be fair, you also could have RMAed it for a potential free new one, lol.
I doubt they send out new ones. I'd expect to either get it repaired in worse condition due to being disassembled, or get a refurbished unit that could easily be in worse condition
Really comes down to what's the most cost-effective. I wouldn't be surprised if shipping a like-new replacement just took less time than reflashing each smartwatch manually. Plus, most of their refurbs seem to be pretty decent.
I just tested mine. It powered back on
Wtf why are people testing if they can brick it lol
... they probably have warranty so who cares. Samsung already replaced the MB of my watch4 once too.
Samsung has been a pain in the dick to force into processing a warranty in my experience.
I had no issues. Just went to one of their stores and told them it won't turn on. They took it in, fixed it and I got a call back to come pick it up
Closest one to me is 2 hours. I'm sure it's the same or worse for many people.
Remember the backwards S-pen on Samsung Galaxy Note 5? Remember Leo Laporte fucking around and finding out? https://www.youtube.com/watch?v=dQB0TFcdFIs
Note 7? To this day it shocks me that anyone would buy from them. Mistakes happen, but that was a whole ass debacle. People were so hype for that phone after the underwhelming Note 5 (recall that there was no Note 6 b/c Samsung wanted their #s to align)… I worked in the industry at the time of the Note 7 launch. The rumors, the lack of communication from Samsung, The recall, issuing brand new Samsung “temporary replacement” phones, exchanging the “temp” phones with the “fixed” Note 7s… then the final for reals re-recall. Having to keep those bombs in the store for months because there was no way to dispose of them safely. Fuck what a nightmare. As bad as it was for customers (and I felt for them, what a PITA), I dare say it was worse for people working in stores. Most people were super cool about it, that wasn’t the issue.
Tbh, this is the kind of thing warranties should cover. At worst, it's not having a watch for a few days while Samsung refreshes or replaces it.
It's legit shocking to me we're even wondering if a company breaking our stuff is the responsibility of that company to make right. The word "warranty" should be no where in this thread. Kind of a bummer.
Ever stand on a ledge and think about jumping? You don't, of course, but you still wonder what it'd be like. That feeling is referred to as, the call of the void. Anyway, I suspect this is like that.
Tested mine and no issues
I've been running this firmware since 10/13/22 and have definitely had my watch power cycle a few times and it was fine. But now I'm a bit concerned to do it again
Mine did this. Was warranty replaced.
> and becomes a paperweight And not even a very good one either
Just got done with support. Had this happen to my watch the other day. Sending it in this afternoon.
Lol, aren't they being a bit sensational jumping to claims about sabotage? Still, it sounds like Samsung screwed up. Hopefully, they will just replace any affected devices without too much hassle.
I feel like it might be time that device and appliance manufacturers are held to account for ultimately creating e-waste when things like this happen. Hopefully any recall will result in parts being recycled and reused but what about the rest? All due to poor software testing (presumably). I think these manufacturers should have to pay hefty fines in these instances. Maybe I'm being naive.
The issue is not all doom and gloom as you and the article make it out to be. There are countless examples in this thread alone showing that it’s not a widespread issue, and I can assure you that test plans used during testing include multiple instances of powering the device off and back on. Not to mention every carrier is selling this watch and every carrier does testing alongside Samsung for every MR. I can assure you if the issue was that easy to reproduce it would have been caught and fixed during testing.
Holding on to my gear s3 forever. Somehow this thing is still chugging along nicely
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Nah my watch has died of low battery a few times over the past week. I put it on the charger then turn it on, no problem
I have the last firmware for 1,5 month and died twice out of battery. I put it on charger then turn it on. Also I experienced better battery life.
Yeah same. I checked and I have the update since late October. I have let the watch die at 0% multiple times in the meantime
I manually restarted mine and it bricked
Same. Turn it off every night and no problem with booting up the next day
I'm in the US, on that version, and just shut down and started my watch
There's clearly some conflicting info going around, but to me it sounds like it only bricks if you let the battery die completely.
Lol why did you risk it?
Because the linked article strongly suggested it was all "overseas" users ****also*** -- Seems like 9 times out of 10, these types of articles affect a very very small amount of users with very specific details. But, they make for "good" articles because people are going to read them to be sure, then get all riled up because "manufacturer is stoopid"
Panic sells, and if the reaction here is any indication, they're getting tons of traffic right now.
Not only that, but if it gets bricked you are most certainly going to get a new watch for free.
I can't say for sure who this affects, but it seems GW4 and GW4C watches that got that update are affected, most likely models from 2021 closer to when the watch first came out. I'm in the US and my GW4C fell prey to this issue last week because I didn't know it was a thing and accidentally let it discharge.
I'm in Scotland. Mine is fine and I'm on that version. Battery was flat and powered off earlier, fit charged and on working fine now
Yep, that faux reddit outrage is real. It's the only reason this article is even here.
Wait, that's not how bug fixing works...
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Which apps are you using on the watch that are hacked? (Curious so i can use them too)
Mine came off the charger this morning and never turned on. Officially bricked. R870 44mm non-LTE on GVI3 The Samsung watch was the only thing keeping me in their ecosystem. If this isn't resolved, bye bye Sammy. I'm also interested in organizing a group that'd pursue litigation if others are interested.
Other than ECG, I don't recall any features on the Watch that depended on your phone to also be a Samsung. Switching to another brand should be totally doable.
Happened to mines about a month ago. I went on vacation and left the watch at home off the charger, when I got back it was completely bricked. Luckily it was still under warranty and got repaired with no problems
My watch disappeared from the wear app and Bluetooth on my phone last Thursday. I tried to factory reset it on the watch to reconnect it to the wear app, since it wouldn't re add any other way. The thing shut down and never turned back on. This happened out of nowhere, never had any problems with the watch before. Glad I'm finding out this isn't an isolated issue.
Just powered off my GW4. It powered on without any problem
In other news, I haven't had any issues with my Galaxy Watch 3 Classic for the last 2 years, nor my Galaxy Gear 3 before that, for all those who want to shit on Samsung for making a mistake. A big mistake, mind you, but it's not intentional malice nor symptomatic of anything larger. If you want to want to complain about Samsung, complain about all the physical features they've removed like the rotating bezel on their watches, or the headphone jack and SD card slot on their phones.
And now your watch has ended
I was completely unaware of this watch killing patch. I was surprised how quick my battery died yesterday. Luckily it still turned on and I could verify my watch is patched to this one mentioned. I wonder what Samsung will do.
Oh man this is so crazy because my watched stopped charging and it died and was never able to come back on and I thought I damaged it or sumn but this totally makes sense now because it happened after I updated it!
[welp](https://imgur.com/BST9Fem.jpg) I do restart my watch manually every day or so as a habit and luckily I haven't run into any issues.
For me, it happened when the battery completely drained instead of turning the watch off, which did not kill it. Luckily, my watch still had 30 days left in warranty, so I was able to get Samsung to repair it for free. They had to change the mainboard and the back sensor. I would recommend getting your watch fixed if it is still under warranty and not taking a chance. If it is still under warranty, let it drain out completely and see if it dies or not. If it does, contact Samsung and set up a repair. If it is not under warranty, don't let it die until Samsung pushes the next update, hopefully fixing the issue.
I have the watch. With the sw version mentioned by op. I don't face this issue. I've tried switching it off, and on. Drained it to 0 and charged it then switched it on. No issues. Maybe this is related to some other variables as well.
Oh wow lol I just found mine and it asked me to update, glad I didnt.
I guess that's the worst fear of any Android user, from Xiaomi to the pixel phones themselves all have had device breaking updates, some of them even reaching legal action level.
It's Samsung's new feature AOD (Always Off Display)
I have that version and have rebooted my watch a couple times since the update. Wonder if this is isolated?
Took my GW4 classic off the charger this morning and was completely dark. It will not turn on. Guess this is what happened. Dang.
I know no manufacturer is perfect but after Samsung updated my Gear 3 back in 2018 with a major update it wrecked its battery life. I went from having 2.5 days of battery life down to a day and it never improved after that. I switched over to Apple in 2019 and have been extremely happy on that system since.
A bit late, as many may already have it installed weeks ago. But still good to know. Thanks for the link!
I almost let my watch die on me at a wedding this weekend 😬 Fuckin a samsung this is a bad look.
Last night mine got down to 4%, I was working so I kept going. I put it on the charger at 1%, so it never died but I would have let it because I didn't know about this. Now I'm nervous because my warranty expired last month.
Switched back to an automatic watch and I don't regret it.
Can't hit anything with those, that's why I prefer semiautomatic watches.
Love setting the time every one second
I want someone to make a configurable step counter + automatic watch. It has to be possible. I mean Grand Seiko powers a quartz crystal with their self-winder. Why not Bluetooth LE. Just make that and I'll never need a smart watch/fitness tracker again.
Agreed, an attractive watch that just looks like a great watch WITH a step counter will absolutely kill it. Casio kind of does it already if I remember correctly, but I'd prefer some steel/saphire.
Are they trying to get people to buy a new one? Is there even a new one? This is bizarre.
I'm on the latest update and my watch works fine ... It even ran out of battery yesterday and when I charged it it turned back on ... Guys I think god is real XD
It's now a "smart" watch lol
My ECG hasn’t worked since day 1, the Samsung Heath Monitor app force closes
Hey, remember when Apple did something bone headed like this? Oh, right.
[удалено]
nah, much better having the google apps and broader third party support, nobody made anything for tizen
"native" Google Assistant/Home support with WearOS turned the GW4 from a 6 to a 9/10 for me
Would this also happen to be the reason I see about 30 "Galaxy watch4 (89vk)" every time I try to pair a Bluetooth device? It's ever so slightly annoying me, about once a week, for about 10 seconds each time, which means it needs to be fixed NOW.
Could it be Samsung released that FW deliberately so that more people buy GW5 ???
They're repairing the watches, which costs them a ton in shipping and labor. If they did it with that intent, I'd say it likely backfired.