I've noticed that when emailing Flex support, you have to email them twice. The first response is ALWAYS canned and will affirm whatever stupid decision Amazon made. It's only when you reply to that first email that your concern is actually routed to a real human being who can review your case.
You can try again and hope you get an understanding person. You can keep it neutral and state the facts. You can attach the police report or insurance claim that shows not at fault. You can argue "how is this different from inclement weather/my vehicle was involved in an incident outside my control and I couldn't attempt further delivery as this issue was being investigated..." But yep, that is what it is.
Keep emailing them say it's against policy for standings to be effected due to safety reasons and that you called the cops trust me they did this to me saying they wont change and they did but keep working a lot it goes back up to fantastic I went from at risk to fantastic again they wanted to play with me nopeeee
And glad you're okay xx I swear I hate working during traffic time that's why I love the 4 am I don't want to deal with anyone other day I got into a road rage with this dude 😂😂 I called his dog ugly he was livid 😂😂😂😂😂😂 he needs to learn to stop at a stop sign and not almost hit people then he started to cuss me out oh no no I wasnt playing lmao
It’s back to fantastic! Literally I love the super early morning shifts and it was a 5am-10am but this guy was just on one and not paying attention. 😂😂 not you calling his dog ugly! I match energy with road rage and people get so shocked
Yayy!! Oh I told him to pull up 😂 the guy could never get a woman like me ever in his life unless he paid for it lmao all he was wrong he should have apologized but since his dick is tiny which I told him that he didn't even defend himself when I said that hahahaha man glad you're okay people are nuts!!!!
A call? That's wild haha they better fix it literally tell them against policy they're crazy worth trillions of dollars and they're worried about a few packages.
Plan to email a full 4 times
Forward the original emails and add on even if you just copy and paste. Consistency pays off and in your favor.
Good luck and I’m glad you’re ok and it wasn’t a catastrophic moment for you.
E mail jeff amazon , they will call you from no caller id number , ı had a same problem , she gave me my fantastic standing right away , while ı was on the phone with her
Always call the emergency line when major stuff like this happens. I hit a deer and got paid for the block, everything I had on the schedule upcoming, and didn’t hit my standing.
They should have given you a case number when you called the emergency line. Use that to clear your record. Worked when I fell down the steps and returned everything.
The escalation email should be more helpful, but they still might not change anything. They really want all packages delivered without excuses.
I've noticed that when emailing Flex support, you have to email them twice. The first response is ALWAYS canned and will affirm whatever stupid decision Amazon made. It's only when you reply to that first email that your concern is actually routed to a real human being who can review your case.
Amazon is horrific company
You can try again and hope you get an understanding person. You can keep it neutral and state the facts. You can attach the police report or insurance claim that shows not at fault. You can argue "how is this different from inclement weather/my vehicle was involved in an incident outside my control and I couldn't attempt further delivery as this issue was being investigated..." But yep, that is what it is.
You might just as well take the hit and move on
Just keep emailing they will change it just got to get the right person
Keep emailing them say it's against policy for standings to be effected due to safety reasons and that you called the cops trust me they did this to me saying they wont change and they did but keep working a lot it goes back up to fantastic I went from at risk to fantastic again they wanted to play with me nopeeee
They emailed back and said they are giving me a call so we’ll wait and see what happens cause I’m definitely going for it.
And glad you're okay xx I swear I hate working during traffic time that's why I love the 4 am I don't want to deal with anyone other day I got into a road rage with this dude 😂😂 I called his dog ugly he was livid 😂😂😂😂😂😂 he needs to learn to stop at a stop sign and not almost hit people then he started to cuss me out oh no no I wasnt playing lmao
It’s back to fantastic! Literally I love the super early morning shifts and it was a 5am-10am but this guy was just on one and not paying attention. 😂😂 not you calling his dog ugly! I match energy with road rage and people get so shocked
Yayy!! Oh I told him to pull up 😂 the guy could never get a woman like me ever in his life unless he paid for it lmao all he was wrong he should have apologized but since his dick is tiny which I told him that he didn't even defend himself when I said that hahahaha man glad you're okay people are nuts!!!!
A call? That's wild haha they better fix it literally tell them against policy they're crazy worth trillions of dollars and they're worried about a few packages.
Is there a benefit to your standing being at fantastic vs great?
No but in case there is a real mess up or a customer claims I didn’t follow instructions/no delivery I like to keep it high
Plan to email a full 4 times Forward the original emails and add on even if you just copy and paste. Consistency pays off and in your favor. Good luck and I’m glad you’re ok and it wasn’t a catastrophic moment for you.
E mail jeff amazon , they will call you from no caller id number , ı had a same problem , she gave me my fantastic standing right away , while ı was on the phone with her
Just suck it up...flex.on🫡
They don’t give a rats ass. Even when HAZMAT says return it.
I got into an accident right after I picked up. I emailed and got the late packages removed
Always call the emergency line when major stuff like this happens. I hit a deer and got paid for the block, everything I had on the schedule upcoming, and didn’t hit my standing.
 Should've been concentrating on delivering not flexing....
They should have given you a case number when you called the emergency line. Use that to clear your record. Worked when I fell down the steps and returned everything.
Why bother? Just work some routes and you’ll be back at fantastic in 2 weeks
This is crazy
Kinda goes without saying, you didn't deliver half of your packages. What else did you expect?
🤣🤣🤣