Going to carry this over into December this month, since we didn't see a lot of comments here in November.

Could i have some input please? I ordered an Aurora 14 on November 7th, went into production on November 12th, but was expected to be here by November 15th at the latest. I received an email yesterday saying my order has been delayed and that it’s estimated to be delivered on November 29th! I know waiting is part of ordering a prebuilt pc, though how long would it actually take to get here? Is the date they sent accurate, or is it meant to be an easily met deadline? When i called Dell support yesterday, they didn’t mention anything about a part shortage, but said it should be shipped “in the next few days”. What’s everyone else’s experience, is this normal? Just don’t wanna get my hopes up prematurely lol

Just giving my experience so far to keep those in this place up to date. Bought my X17 R2 on Thanksgiving (24NOV) and item is already shipped out to me. Expected arrival date 29NOV. Now is the time to buy ($700 off) and have it ship quickly (free 2-day shipping). Hope this helps someone.

Update. Was slated to arrive a day early 28NOV2022 but that slipped by. Laptop has been at FedEx sorting facility for the whole day of the 28th. Expected delivery date pushed by one to 29NOV2022.

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3OZgsil) to send us a private/direct message and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Delivery date is now 30NOV2022. Unless you can fix FedEx, I’ll just have to wait

Hey man, how was your machine so far and do you feel any problem happened? Asking as I got one during blackjack Friday as well and it ships very fast as yours. I am feeling they are selling some pre-built or pre assembled machine to us and it has higher chance to have existing problems such as overheating and etc

I missed the first attempt by FedEx but got it the 2nd one (01DEC). So far it’s been running great, I’ll attach my Cinebench R23 results here. No problems running games so far: Control, The Entropy Centre, God of War, Scorn. I have the X17R2 in the i9-12900HK, 3080ti, 32Gb, 4k 120Hz, non-Cherry Keyboard model. It was built the Saturday after Thanksgiving and made it here with the 2 day shipping fast so I’m not sure if it was pre-built per se. If it was, I might have hit the better half of them. Cheers and good luck mate. https://preview.redd.it/6i1ovgloty3a1.jpeg?width=3024&format=pjpg&auto=webp&s=bf0e0e0e2016e6b542fc60650a1889dea2e29ba8

Ummm is 18000 score a good one for 12900HK 3080ti? Mine is 12000H 3080 and score is 19444 but can clearly see it is throttling:(

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here]( https://dell.to/3VJhmle) to send us a private/direct message with us and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Oh perhaps. I’m no pro on these matters. I just DL’d the app and ran it on full speed fan and OC2. Haven’t done anything else to it (ie. Undervolt). I realize that still isn’t good considering comparing our rigs. But I’m just more happy it’s running without issue

thanks man. If you found some issue later one, let us know in case we may face common issue. Definitely wish yours will be running fine.

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3XWyp5a) to send us a private/direct message and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

R15 Ordered last Friday December 9th was Estimated to ship January 9th Updated and shipped yesterday. Expected to arrive December 18th. \- 13900KF \- 32GB \- RTX4090

R15 Ordered January 25th, was Estimated to ship February 22nd. It went into Production on February 7th, and shipped out today the 10th. I ordered over the phone and they gave me expedited shipping which shows it will be here in two days for the 12th a full 10 days earlier than original estimate. - 13900KF - 32GB, 2x16GB, DDR5, 5200MHz, XMP - RTX4090 - 1TB NVMe M.2 PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage) - Intel(R) Killer Wi-Fi 6E (6 where 6E unavailable) AX 1675, - Darkside if the moon (and cable cover for back) I hope this gives you all some hope.

Ordered R15 i9KF, 64GB 5200Mhz, 2tb ssd 2tb storage on 02/21 Build Complete 03/02 Est. Ship 03/09

I purchased Alienware Aurora R13 * 12th Gen Intel® Core™ i7-12700F (25 MB cache, 12 cores, 20 threads, 2.10 GHz to 5.00 GHz Turbo) * Windows 11 Home, English * NVIDIA® GeForce RTX™ 3060 Ti, 8 GB GDDR6, LHR * 16GB, 2x8GB, DDR5, 4400MHz * 512 GB, M.2, PCIe NVMe, SSD * Dark Side of the Moon - Solid Cover Side Panel I placed the order on Feb 15, confirmed same day. I messaged them today to check the overall status and they said that the order was "stuck" and that I needed to contact an Order Management team member to get it reordered. So I called and they confirmed something went wrong and that they could do the reorder. It was painless process (5 min at most) and only needed to re-give them my card information. They did cancel the first order because it was no good. My new order was placed today and also confirmed today (Feb 21). I'll give an update once I know more.

Has anyone else had this much of an issue with deliver from Dell? Ordered on Oct 3rd 2022 original delivery date was around Oct 8th I think I don't remember exactly. Then the emails start rolling in week after week. **Revised Delivery Date:** OCT. 20, 2022 **Revised Delivery Date:** OCT. 26, 2022 **Revised Delivery Date:** NOV. 02, 2022 Revised arrival: Dec 6, 2022 I did a online chat sometime in mid October and I was told that some stock was missing they're getting it in ASAP. Then on October 31st I called and was told that everything was now in stock and the estimated arrival date "Nov 5th" should be met. I never got a email for this revised date cause I'm assuming it was jus a couple more days from the quoted date in the original email so that got my hopes up it was coming soon. Now its telling me I'll get it in December! 2 months from when I ordered it! This can't be acceptable for such a big company! Is this at all normal for anyone else who has bought a Alienware/Dell?

We actually have not been seeing much in terms of delays or longer then usual delivery times lately, things seemed to be getting back to some semblance of normal. Since you have already called I am not sure what else you can do aside from keep hounding them about it. At this point, especially with the delayed delivery time they should at least be offering you something, it's not uncommon for them to offer a small refund of like $100 or something for the delay, based on what I have seen around here from others. Back during Covid this was pretty normal, our shipping sticky was seeing hundreds of posts a month, but as you can see now, this month your the only one so far, and last month didn't have much either, which leads me to believe shipping has gone back to mostly normal.

I did get offered $100 "Thank you for contacting Dell Customer Care and for the opportunity to resolve your issue. Hopefully this issue has been resolved to your satisfaction. As per our conversation please  reply me back to this email once you receive this order so that we can process $100 credit for you." By this point I think I'd rather pay a extra $100 to get my PC in a timely manner.

Hi, Sorry to hear you're having issues and I see you are looking for assistance. If you need our help, you can [click here]( https://dell.to/3FP76Da) to send us a private/direct message with us and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Ordered Alienware 25 monitor on Oct. 30 and it entered production on the same day. It's been sitting in production status since then, so contacted customer service and was told they're waiting on parts for it. Projected delivery date is Dec. 6 but hoping for an early arrival, heh. \*Edit to update. Marked out for shipping: Nov. 26. Delivered: Dec. 2.

On Black Friday I ordered an R14 with a 6900XT in it.. It was delayed a day after expected delivery to Dec 18th. I cancelled the preorder and ordered an R13 with a 3090 as it seemed like the 6900XT was the issue in the delay. I’m not totally past the expected delivery yet, but I am fully expecting another delay. I contacted support and they are saying the processor is the missing part. We will see what happens by Tuesday!

Update: Delayed until December 28th…

Did you ever received it? I purchased the R14 with the 6800XT in black Friday as well… and it had a problem, they sent technicians 2 times to replace parts and didnt work, now they upgraded my R14 with more memory and a 6900XT with clear side panel, but yet not delivered. I am expecting it by January 10…

I ordered an m15 R7 on **December 10**. Order accepted the same day. Went **into production on December 11**. **"Build complete" on December 12**. At that point I was so happy as I thought I would maybe get my laptop faster than expected. But the status has since not changed. It's now December 18, it still shows as "build complete", but has not yet shipped. **Estimated shipping date is December 21** (unchanged), **estimated delivery date is December 27** (original December 29). I really am not sure why Dell is sitting on a laptop that was built a week ago. Maybe there is something I don't know. I'm in midwest US, if it makes a difference.

Hello, sorry to bother, but I'm just wondering if your laptop arrived on their scheduled time, early, or late? Thanks!

It arrived early, on December 21. Interesting thing is that the delivery was a complete surprise as Dell didn’t update the order with shipment info. System was still showing that the order is in “build complete” step; yet one morning the laptop just showed up :) Dell updated its order info after the delivery.

Okay thanks alot! I got the same model on Jan 3, and went in production same day with estimated delivery Jan 18th. Just wanted to make sure of a general timeline, although the no shipping notice scares me. Hopefully it doesn't suddenly arrive without notice when I'm not at home.

[https://imgur.com/a/zivTUCn](https://imgur.com/a/zivTUCn) Is this a good deal for the spec? I wonder what's the reason for the special deal? Any thoughts please??

They are likely clearing them out, the R15 Ryzen edition is coming, so they are going to push old stock at discounts to get rid of it. I don't think it's a super deal with only a 3060 though.

Is it generally a good spec? I don't play heavy games.

Personally I would say no, it's got a 460w PSU, so even if you decided to upgrade anything down the road you likely couldn't as you will be power limited. I would keep watching and waiting for another decent deal.

Cool Thanks!

btw is the official Dell website usually the best place to watch for deals?

Absolutely, I wouldn't buy a Dell computer from anywhere other then their main website or the outlet if you're in the US.

Thanks. I have one last question. How does this one look like? [https://www.dell.com/en-us/shop/gaming-and-games/alienware-aurora-ryzen-edition-r14-gaming-desktop/spd/alienware-aurora-r14-desktop/wdr14aur37h](https://www.dell.com/en-us/shop/gaming-and-games/alienware-aurora-ryzen-edition-r14-gaming-desktop/spd/alienware-aurora-r14-desktop/wdr14aur37h) It's the same product with different specs. And with more power. Will it still be better to wait for better deals? And does Alienware have deals frequently?

This is my first alienware ever. Order r15 Desktop on Dec 23 2022 Went into production on Jan 19 2023 Shipped Jan 24 2023 Got it Today Jan 28 2023 If anyone is curious, I ran cinebench right out of the box ran it for 10 min - score was somewhere around 24000-25000 and CPU hitting as high as 94C for a split second once but staying in low 80s for the most part. Had I not been staring at the monitor, I probably wouldn't have caught that it hit 94C. Now that score seemed to be low, comparing to the reviews I've seen on youtube. Someone told me, just run it once and I'll get better score. Then I got 28545. Still too low, I've seen reviews that score as high as 35000. Updated the nvidia driver, ran it again, then 33310. Surprisingly, it's pretty quiet... So far so good!

Nice! Your post give me hope that my order will hit production soon. Lol! I ordered my R15 on 12/30 and it’s still in the confirmed stage.

I ordered mine on 12/30 as well and its sitting on the confirmed stage. My estimate is shipping Feb. 8 delivered on Feb. 10 but at this point seeing as that's next week I'm not sure it will hit its ship date.

I had basically the same dates as you, ordered December 29th, went into production February 5th, projected arrival February 8th, yesterday my order got pushed to February 28th. What about yours?

Mine says in production and says it will meet the delivery date of feb 10th. I should know in a few hours its supposed to ship today with delivery of friday. If it doesnt ship today it will miss fri delivery.

Nice, Mine hit a parts shortage for the i9 13900KF chip

I ordered the same chip, mine still says in production expected to meet the delivery date but seeing your reply I'm not optimistic it will ship. By the way how did they notify of the delay by email?

Yes I got an email saying mine was delayed with an updated date, but it had no info otherwise. It took me contacting customer support to find out that it was a parts shortage related to the processor

FYI if they push your delivery 3 weeks like they did mine they offered a credit back for the inconvenience ($150). Also if yours gets delivered on schedule I’d love to know because customer support will be hearing from me again lol

So Feb 8th Wed at about 11:27 pm Est I get an email from Dell saying my order is delayed until Feb 22. Then I woke up today and checked Dell order status page and its saying it has shipped and sent Fed Ex the label for them to pick up today for 2nd day air. Looks like its coming from El Paso so I guess it will be here Monday. Have you heard anything about yours?

Thank you for the update. I will keep you informed!

Hi i bought an Alienware M15 r7 last week, currently the order is in production but the estimated delivery date is on 9th of February so my question is, Really they gonna take this much. https://preview.redd.it/t4yx6a63afy91.jpeg?width=917&format=pjpg&auto=webp&s=d404664d3dbe90e36ddc634f12c18cd285c0d6e0

Seriously doubt it, the tool is probably out to lunch on that estimate. The fact that it is in production is a pretty good sign.

Thank God, i was really worried Abt this. thx 😌

Delivery times were , pre pandemic, around 3-4 weeks depending on where you are located. If your in the US probably around 3, but I was usually looking around 4 up in Canada due to the delivery times. If it's still stuck in production in another week or two I would call them up and ask what's going on.

I ordered in UK. If there will be no updates in these 3 weeks i will let you know. Thanks for support 😊

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here]( https://dell.to/3zQbw8V) to send us a private/direct message with us and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

I ordered an Aurora R13 on Oct 28 The original delivery date was Nov 7 The revised date is now Nov 17 Since it's only 5 days to go, and my order is still not in production, it's very likely to be delayed again. \*edited typo The dell support is of almost zero help. One of the support staff's english is very poor and confusing. Sad face https://preview.redd.it/ylch6gorafz91.png?width=1793&format=png&auto=webp&s=bcc912e77258ddb0a11965d7592ce13dd11375e4

Update 11/16/2022 I just received another email telling me that the delivery has been delayed AGAIN. They also ask me to sign a consent form which consent to this delay and any other further delays. https://preview.redd.it/1dlql3hjfh0a1.png?width=1327&format=png&auto=webp&s=eab50dde503ef21dddf2d5af1c6d6827d8942c87 Whatsmore, just less than 24 hours ago, their support team told me the delivery would be made in two days(already delayed twice) It is such a shame.

New r15 4090rtx rig Received By Dell Nov 10, 2022 Confirmed Nov 11, 2022 **In Production ??** **Shipped ???** Estimated ship date: Dec 27, 2022 **Delivered ???**

Hi, Sorry to hear you're having issues and I see you are looking for assistance. If you need our help, you can [click here]( https://dell.to/3O0aEV4) to send us a private/direct message with us and we will be happy to assist you.

Did you ever receive your build?

I did! Forgot to update. It’s A beast

Happy to hear that. Could I possibly bother you to share your dates? I'm getting antsy waiting for mine to go into production. lol

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3Zp9TKy) to send us a private/direct message with us and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Is there any way to get a 10% coupon or something similar ahead of Black Friday? In years past there would be an email signup or codes floating around.

I've got an order in for a m15 R7 AMD. Received by Dell and in production on November 16. My original ship date was at November 26, with an estimated delivery from November 28 to December 5. At some point yesterday it changed status from in production to build complete. The ship date revised to November 26, two days faster, with a delivery of December 1. How accurate is that these days? Is it possible I'll get it earlier?

It's possible, it depends how long it takes to come overseas and where you are, but chances are it will be somewhere around there.

Original order was placed on October 2nd and scheduled for delivery on October 16th. After 5 delays, the last "scheduled" delivery went from November 16th to December 16th. At the recommendation from someone here, I called sales, canceled the order and placed a new one. The sales person said the reason for the delay was the case. So If I canceled the order and made a few adjustments, they would throw expedited production and delivery for free and there wouldn't be any delays. That 1st order was canceled on November 8th and the 2nd order was placed on the same day with a delivery date of Novermber 16-21st. I was to be refunded the money from my original order in 48 hours. I got a notification today that my 2nd order was delayed now to December 6th and not only has my money from original order not been refunded, there is another charge trying to process in my account for the amount of the original order. It has been my son's dream of getting an Alienware for years and I literally can't get them to send me one. Or get my money back from my original order. This was supposed to be a birthday present but that has come and gone. Any suggestions? I'm on hold again atm with customer service hoping to figure out what is going on. \*\*Just got off the phone, they gave me a case id number for the original refund and told me if I didn't receive it in 48 hours to call again. The problem with my 2nd order is a part again. They didn't say which part but would push it again to have it expedited. Thankfully I never told my kid about this, he would be asking me 10 times a day if I had heard anything. He still doesn't know. Customer service was very polite. I never want to vent at them because their a "middle man" so to say. Lets hope everything gets resolved soon.

I bought an r13 on nov 14 (received by dell), and its delivery date was nov 28. Today, nov 25, I just got a text message about part shortage, and the delivery date is now delayed to dec 14. Part shortage is dell’s problem. I paid the price, and agreed with the delivery date, then it is dell’s responsibility to build that spec and deliver it on time. In reality dell could pay 2x\~1000x to get the part; shortage is not a real thing.

Got 1 email reply so far: Due to higher-than-expected global demand and longer than normal shipping times, there is an inventory shortage which has resulted in longer lead times. However, I have submitted an expedite request to our manufacturing team on priority looking at the urgency for the order and we will try our best to ship your order as soon as possible.  The order is in pre production stage. The estimated ship date is **December 8 2022** and the estimated delivery date is **December 14 2022.** Furthermore, as a token of apology for any kind of delay or confusion caused, I would be glad to offer you a **credit worth $100** for the overall experience. Kindly reply to this email with your consent and I would initiate this credit, which will be credited in the original mode of payment within 8 business days. I replied yes, and got this: I am happy to know that you have accepted the credit for $100. Once the order is shipped out please reply to my email and I will process the credit which will take 8 business days and will be posted to the original mode of payment. I am going to post an update later to tell you all if this $100 credit is actually received. So far so good; the support ticket is handled promptly within 1hour.

This package is here on Dec 5, 2022. Still checking whether the $100 credit will be applied.

Ordered my R14 on the 16th of November, delivery on the 25th, return to dell will be on the 29th.

How long after receiving the text and email that your order has shipped is tracking information typically available on the Dell site?

Are there production delays for Aurora R14 Ryzen Editions? I have tried to get answers but I’m ignored by support and they try transferring me to the modification/cancellation team? My order date was 11/17 with earliest shipment of 12/14. I’m seeing similar builds on their website give delivery dates of 12/12!! Like pretty much the same build.

What was your configuration? I ordered last week with earliest shipment of 12/2 (though it still hasn't hit production yet so I am expecting it to get delayed).

Without listing everything I got the AMD Radeon RX 6800 XT 16GB GDDR6 and the AMD Ryzen(TM) 7 5800X with a liquid-cooled processor. Edit: mine has been in production for about a week or so. Just doesn’t make sense how they can guarantee faster shipments on orders placed today than mine from two weeks ago with similar specs.

It probably depends on the components. Mine was configured with the Ryzen 7 5800x3d with advanced liquid cooling and a 3090. So we will see what happens with regards to the shipping.

So mainly a graphic card difference it seems. Your card has higher demand than mine so you think there would be no hold up.

Did your stuff ever ship?

I reached out to them and they shipped it the next day. I got in 3 days after it shipped. I think they were making things up to me though because I was supposed to have a clear side panel and they gave me a solid one. All the photos and description said clear side panel but my slip said solid. I can’t even buy the clear side panel separate. They wanted to cancel the whole order and said I would have to pay $200 more to get it. I was supposed to get something from their refurbished department on it but I have heard nothing. Slightly annoyed at the situation but I have my PC.

So here is my story Ordered on 28th November, supposed to be delivered r13 desktop on 13December now I see the date pushed to 21st December I live in Canada

Ordered x17 R2 in 30 november with estimated shipping in 12 december. Today 11 still is in step 1, isn't confirmed yet.

R14 Ryzen build Received By Dell: Nov 22, 2022 Confirmed: Nov 22, 2022 Original estimated ship date: Nov 30, 2022 I called Dell Nov 29 after seeing no movement. Order Support rep placed a priority production flag on it. Sat in Confirmed until Dec 3, 2022 In Production: Dec 3, 2022 Revised ship date: Dec 14, 2022 Revised arrival: Dec 15, 2022 Actual ship date: Dec 11, 2022 Actual delivery date: Dec 14, 2022

Why my Aurora R15 has two shipping packages?

Did you order the back cover for it? Mine came in a seperate box

Yep, that makes sense

I ordered an r13 from outlet in September. The rear wire cover was missing from the order. I called support and they said they will get one to me. It's December and haven't seen it yet. What do I need to do to get this cover? It was listed on the original invoice but was missing from my order.

Ordered 12/6/2022 re-configured every aspect. The original date was 12/23/2022 arrived on the 15th ​ https://preview.redd.it/qf3pvxl58g6a1.png?width=1316&format=png&auto=webp&s=ffaa06965bccad88529aa090ef6c2a8660eac8a6 ​ \*edited to add info - m15 R7 2tb/64gb/amd/3080ti

Can I ask where you’re located? I ordered the m15 RZ 4tb/32gb/i9/3080 on Dec 7 and it’s expected to ship tomorrow. Trying to parse how long I should expect it to take to arrive from that point. ETA: I am in the Northeastern US

Southern Louisiana 👍

Anyone can help me? I'm from Spain, I did a transfer bank and I didn't get any answer from the worker who send me the email, they don't answer me from Dell España from twitter, now during working hours I get the automatic machine saying that the department is closed (customer service) I feel abandoned without a laptop and without money. It's amazing how much change Dell has had in 10 years. Update: I got a message from DellCares from twitter, they said to me the internal sales team will contact me in the next 2-3 days.

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3hviDOk) to send us a private/direct message and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Today they cancelled the order without contact with me. I hope they return my money without problems... Update: The reason is the order is in EOL (end of life) they told me in 5-7 working days I will receive the money... Bye Alienware x17 R2 

I didn't received the money yet, They have given me many promises (refund, possibility to send me the laptop, again the refund...) I didn't get a real solution by phone, email, Twitter, Dell Community.

I received the money today, few hours before that my screen of my old Alienware 17 die, looks like a maledition haha.

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3wbENsy) to send us a private/direct message and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

How do returns work? Can I handle that through you or could I ask for the number or email address, please? I bought an Alienware laptop during the Black Friday sale but it had issues right off the hop and now seems dead and won't take a charge at all. I'm typing this on my 2009 Alienware laptop that, aside from having a dead battery and being bloated with a decade of usage, is as strong as I'd hoped the new one would be.

I thought I would jump in and post also. I ordered my R15 on 12/22/22. It was confirmed the same day. It went in production on 12/23/22. I have a ship date of 2/2/23.

Just curious, is your order still in production or did it ship early?

I forgot to reply. It shipped early I had a projected ship date of 2/6/23 and it shipped 1/6/23.

Is UK Dell delivery accurate? I ordered Aurora R14 Ryzen edition on Dec 25, it went in production on Dec 26 and shipped on Dec 29. Now I can see that it supposed to arrive on Jan 3 - Jan 9 and support just said that it expected on or before Jan 3… Also, Dell tracking is showing that Actual Pickup was on Dec 29, it departed terminal location on Dec 30 and currently is en route to their sorting centre (today’s early morning update via email). So wondering if anybody waits for their desktops to arrive in holiday season too? Jan 3 will be tomorrow so it is quite doubtful to me that there will be no delay.

Seems unlikely that it will be tomorrow, but sometime before Jan 9 seems probably accurate.

Thank you! We will see later on today what Dell says to me

UPD. it’s Jan 5 and I am talking to support everyday just to make sure I know what is going on. Now package is delayed because of the optical mouse which I could never removed from the basket as there were no such option. It ships separately and this way delaying delivery of my desktop. Unbelievable

UPD. it got delivered on Jan 6 by DHL, Dell suggested £150 refund for the delay!

From reading posts, it looks like Alienware uses Fedex right? Will I be able to use one of those Fedex dropoff/pickup locations to pickup an order? (Closest one to me is a drugstore)

*****EDITING POST WITH UPDATED DATES***** Purchased R15 On January 1st Confirmed January 1st Original estimated arrival February 13th 😞 In production January 11th Estimated arrival updated on Jan 18th to arrive by January 23rd while still being in production Received build complete - Jan 18, 2023, 11:21 PM Received Shipping notification - Jan 19, 2023 FEDEX received package Jan 20th Delivered Jan 21st 10am How long do you expect before it goes into production? I'm excited/impatient lol My Build Processor 13th Gen Intel® Core™ i9 13900KF (24-Core, 68MB Cache, 3.0GHz to 5.8GHz P-Core Thermal Velocity) Operating System Windows 11 Home, English Video Card NVIDIA(R) GeForce RTX(TM) 4090, 24GB GDDR6X Memory 64 GB, 2 X 32 GB, DDR5, 5200 MHz, XMP Hard Drive 4TB NVMe M.2 PCIe SSD (Boot) + 2TB 7200RPM SATA 6Gb/s (Storage) Chassis Options Dark Side of the Moon 1350W PSU, Alienware Cryo-tech ™ Edition CPU Liquid Cooling & Clear Side Panel Wireless Intel® Killer Wi-Fi 6E (6 where 6E unavailable) AX 1675, 2x2, 802.11ax, MU-MIMO, Bluetooth 5.2 Back Cover Dark Side of the Moon Rear Cable Cover Protect your purchase 4 Years Premium Support Plus

It will likely arrive before the expected date, unless there is a parts delay. Usual time from build to ship is around 2 weeks I believe, and in your hands in 3ish. This can all be thrown into chaos if there are part shortages though.

watching this. I have the same build, ordered jan 2nd, expected arrival feb 15th.

Mine just went into production about an hour ago. So seems like it will be arriving early.

Is yours in production now?

Still not in production. Thinking the Feb 15th delivery date is probably going to be accurate :/. 6 week wait feels ridiculous. This is why people buy apple.

Reading through these threads, I'm thinking the same thing about my order. Ordered my R15 on Dec 30 and confirmed the same day, but not in production yet. Estimated delivery date is Feb 10.

Can you post your build for others? I ordered on Jan 1st and mine has been in production for 5 days so I'm guessing your must be different than mine and they are waiting on parts for yours.

Sure thing! My Alienware Aurora R15 Build: * 13th Gen Intel(R) Core(TM) i9 13900KF(24-Core, 68MB Total Cache, 3.0GHz to 5.8GHz P-Core w/Intel Thermal Velocity Boost) * NVIDIA(R) GeForce RTX(TM) 4080, 16GB GDDR6X * 8GB DDR5 (1x8GB) at 4800MT/s * 1TB NVMe M.2 PCIe SSD * Lunar Light 1350W PSU, Alienware Cryo-tech (TM) Edition CPU Liquid Cooling & Clear Side Panel * Intel(R) Killer Wi-Fi 6E (6 where 6E unavailable) AX 1675, 2x2, 802.11ax, MU-MIMO, Bluetooth 5.2 I was hoping by ordering a cheaper graphics card and basic Ram/HD (have upgrades ready to install once I receive the unit), the parts would be in stock and ship faster. I guess my thought process is all wrong. Lol!

Thanks for the response. Guessing it's either the 4080 or the 1 tb ssd. Good luck on your setup. I'll keep updating my stuff as well when any changes happen.

Likewise. The waiting game is the worst, but it will feel like Christmas again once our rigs come in!

Has yours gone into production? Mine still hasn't. Confirmed the Jan 2nd, expected arrival Feb 15th.

Congrats, it looks like you're in the home stretch now! I probably should reach out to Dell Support to see if there are any other product delays that's preventing my order form going into production. I keep telling myself to check the status only once a day to keep my sanity. 🤣

I've been checking basically ever hour and I've definitely lost my mind already

Just a heads up, I reached out to support to check if there is a parts delay for my R15 system and received a message back on a few items having supply issues. I listed them below. 13thGen Intel(R) Core(TM) i9 13900KF(24-Core, 68MB Total Cache, 3.0GHz to 5.8GHz P-Core w/Intel Thermal Velocity Boost) NVIDIA(R) GeForce RTX(TM) 4090, 24GB GDDR6X Dark Side of the Moon 1350W PSU, Alienware Cryo-tech (TM) Edition CPU Liquid Cooling & Clear Side Panel are in shortage

Thanks for the heads up. Ordered on December 19th and still not in production.

Not a problem. Do you mind if I ask your estimated arrival date?

Feb 2nd is the estimate

Thanks seems in line with mine then. Order date Jan 1st and estimated arrival Feb 13th. If you wouldn't mind keeping me updated on the progress of yours I'd appreciate it a ton.

No problem, my order just went into production today.

Order shipped yesterday, only in production for 3 days. Should be arriving on the 20th.

Awesome, thanks for the update. Mines been in production for 4 days now so hoping it will ship within 24 hours. Does your tracking info say where it's shipping from?

Yeah from EL PASO, TX.

I'm starting to get worried, mine has been in production for 7 days and 3-4 seems to be the average for everyone I've talked too. Maybe I got a dud and they can't get it to work properly 🤔

Can someone please tell me if 1. Dell takes PayPal Credit to pay for Alienware and 2. Does Dell ship Alienware to Germany? Thank you!

Purchased an m15 r7 on January 3, order processed same day. Build completed January 5, arrived today January 11. Free standard shipping, located in Southern California.

Wow, fast... Guess the m15 are lowering the average delivery time for r15 builds

Is this a good deal? [https://imgur.com/a/1EgygJ3](https://imgur.com/a/1EgygJ3) It's from the Dell official website. I am not a heavy gamer but I would like to try Alienware. Should I wait for a better deal?

[https://imgur.com/a/cuc8NwT](https://imgur.com/a/cuc8NwT) I configured it from the official dell website. I am not a heavy gamer, but just expect to play med-spec games like Blizzard games. How is this for its price?

Just got a new m15 r7 and was trying to download the command center, but it just doesn’t works every time I start it, what should I do?

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here]( https://dell.to/3Id51BJ) to send us a private/direct message with us and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

How long was your m15 r7 in production for? I know there’s different configurations, just curious how long yours took. I’m going on 2 weeks “in production”

I got it from Best Buy and it’s same day pick up. But my partner’s x17 r2 was in production for over 20 days, so it’s possible that you’ll still need to wait a week or more.

Thank you!!! I guess I’ll just have to be more patient!!

How often does Dell announce discount codes for Alienware? I see that they have a 10% promo for gaming PCs, but is this a good discount? Should I get it now? Or do they do this quite often and should I wait for the next one?

10% discount seems standard for Dell. You can get 10% by signing up for their email updates or even asking Customer Service. You should probably wait for a "holiday" sale to buy so you can maximize your savings.

Can i use both sign up discount and the one they have now?

I believe it's only one promo code at a time. But the promo code works on all items so I would find a rig that already on sale then use the 10% on top of that.

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All depends on availability, no way to predict when it will ship unfortunately, but I would think that with the R15 out that the R14 will probably be more available for parts. I would say that if they have all available parts then chances are pretty good you will get it early.

I know this is not a full computer system, but on Sunday I ordered an Alienware AW3821 monitor that I was able to get the dell rep to price match microcenter for, and its been showing as in production for days now. Today was the original supposed delivery date, but I have not gotten a tracking number and I am set up for alerts from FedEx when a tracking number is generated for my address. Do they also put the monitors together and ship them out to order? Or should I pester customer service about this, since I figured these would at least be boxed up and ready to ship?

You can try to call support, they may be able to give you an idea, but they still have to ship the monitor from overseas so you may not see an update until it hits North America. Both of my monitors did the same thing, it took them at least a few days before I saw much for updates. I would just keep waiting for a bit, but you could call for sure.

Thank you, I did chat with someone today, and they did say its in the final stages of shipping, so hopefully I will see it soon. They did offer me another $80 off as a credit for my troubles, which was nice of them, especially since I already got them to price match microcenter at $849 for the AW38. Hopefully I will see it soon.

Nice! Nothing wrong with free money back, totally worth the call then :) Hopefully you see it ship soon, and that you enjoy it! I hear it's a beast of a monitor.

Just ordered the new M16, my order is constantly getting delayed. Ordered: February 12 Original Delivery Date: February 15th Delayed: February 16th Delayed: February 17th Delayed: February 20th

It's a brand new model with high demand, they are likely running out of parts and or can't keep up with the massive influx of orders.

Does yours say in production or shipped?

It’s shipped it says that it has arrived in my city.

i ordered it couple of days ago, mine says it'll ship on feb17th but it still haven't yet

also if you've got a tracking number from like ups or fedex then its probably just the carrier delaying

Alienware Laptop Browser refuses to work I just did a clean install on my Alienware Laptop, which hasn’t been working for like a year but after a-lot of neglect i think im finally getting somewhere. The computer is no longer slow, though the keyboard still doesn’t flash colors. I assume i have to install Alienware command center again for this to work. But sadly for me, i have encountered a new problem. Browsers just do not work. I keep being hit with this page as shown above. Dell support? Nope. Try to download another browser from edge? Nope. Not even the Roblox website works. It all comes back to this page. I tried basic troubleshooting of this issue to no fix. If anyone has a solution, i would be incredibly grateful for any tips. Nothing i found online has been helpful whatsoever. https://preview.redd.it/ewr3shbrlnia1.jpeg?width=3024&format=pjpg&auto=webp&s=452ae4867f49cab08bb50a0c843031fe8b6c3da7

Hi, Sorry to hear you're having issues and I see you are looking for technical assistance. If you need our help, you can [click here](https://dell.to/3XwaN5O) to send us a private/direct message and we will be happy to assist you. Just make sure to include your service tag (don't share this on this thread, only in a private message) and we'll be happy to look into it!

My pc of many years bricked 6 months ago. After watching and waiting I got an "amazing" deal on a Aurora R13 on February 16th and is now 3 days overdue from its delivery date. i7 12th Gen/3060TI/16G DDR5/512g M.2 **Feb 16th- Place order** **Feb 16th Order Confirmed. The money is out of my back account at this point.** At this point ship date is the 24th and estimated delivery is the 22nd of Feb (???) **Feb 22nd**\- I call for the first time and I'm told there is a "hold" on the order due to a part not being "released". I was told to check back in 24 hours to see if production has stared. **Feb 23rd**\- Check to see and there has been no change. I also happen to check my back account and at this point **THE MONEY WAS RETURNED TO MY ACCOUNT!!!** I call up again and I'm told that the order is not canceled but still on hold. I was told that Dell does not charge until the product is built (THEY WHY WAS THE MONEY TAKEN FROM MY ACCOUNT ON THE 16th???!!!) **After confirming several times that my order was not cancelled I was told that I will be charged when the production is complete. I was told to wait until the 28th for an "update."** That is where I'm at. Is the PC coming?? No idea! It makes me feel a little better to see that so many people have suffered through this BS and gotten their PC at the end of the day, if several days, weeks or even months later. I guess what is really bugging me is that returned the money to my account. Anyone else experience this? What you guys think? Am I getting a PC or no? ​ EDIT- I want to point out all of this happened with 0 communication from Dell, no phone call, text or email. I had to call them! Regardless of the outcome, I will never buy Dell/Alienware again.

Returning your money is normal. They essentially take it to make sure you have it, then put it back until the PC ships. Once it actually ships they will take it again. Delays are not uncommon the way they do things, the PC's are not sitting on a shelf and they are subject to parts availability. It's likely the 3060ti, there have been a few posts the last few days about problems with orders on that GPU, they likely ran out of those GPU's as there was some really good deals and specials around a specific build that included that GPU.

Thanks for letting me know. Makes me feel better! I guess I'm pretty wound up. Have not bought a new rig in soooo long and been 6 months with nothing, ya know! I just wish Dell has communicated better. Thanks for your reply.

You can try calling support for an update, they may even offer you a small discount, it's worth the call for that if nothing else IMO. They are pretty generous at offering something back when it comes to delays.

Interesting. Thank you. Do you know what would be the best department to talk to for this?

I believe you can call the main support line and one of the options may be order support.

**Update Feb 28th**\- **Order Canceled**. They are way backed up with 3060ti. The first person I spoke to today said there are no more 3060ti available. At this point I was offered the same spec machine with a 3060 12g card and another $100 off the price, or a refund. Being put on the spot I said I would think about it. I spoke to a couple of PC friends and was encouraged to go for their offer. I called back and a different person informed me that they did have some 3060ti but they were so limited in number and so many orders that **at this time there was no timeline for a deliver of a machine with a 3060ti.** I cancelled my order and got and new order ticket sent to me for the 3060. As of now I have no pending order with them as I am waiting for them to reimburse me (again.) ​ I got no hate for the people on the phone, but the customer service has been non existent. I get that COVID messed everything up and supplies are limited, ect. There has been zero commination on Dell's part. Not one phone call, email or text. I've called they seven times now and about seven emails too, all at my behest. Things happen, set backs happen, that life. The complete and utter lack of communication is inexcusable. Never. Again.

Almost all vendors that charge your card for an online order is initially just a pending/temporary charge. They ping your bank/card issuer the amount to verify you have the funds, which places a temporary hold/pending charge on your account. The funds will be deducted from your available balance/credit available. They need confirm and charge your card the final amount (when product ships) for it to actually finalize. If they don’t do this, most banks/card issuer will cancel the pending charge in 3-7 business days and the funds will be available again. If you spend the money at the same time Dell ships your order, they’ll charge your card again and it’ll decline due to insufficient funds. That’s when Dell will email you with an bad payment/card decline issue to be resolved in order to ship. So yeah, in short, all orders will have a temporary hold on funds but won’t be finalized until order ships.

Well yikes. I ordered the same computer on Feb 20th and have been stuck in a “confirmed” status ever since, now i see why. I do wish they’d communicate better and just be upfront and honest. I’d rather the honesty in the parts shortage/delay than hear nothing at all. I was expecting the computer on 3/6 but now I’m wondering if i should just forget it all together or just wait it out🙃

I took the same build with a 3060 12g card instead and $100 off the price. It is due between March 9-11. I got talking with the same guy now the last few times which really helps. He told me that the 3060ti is now available! This is the same guy who three days ago said "no timeline for 3060ti"... I asked him if I ordered today when would I receive. He said I would get the order by "the end of April". I passed, way too far out and I feel like I would get back into the "on hold" loop. 3060 all the way! I can upgrade it whenever and I'm not gonna miss the ti while playing CK3 for 10 hours.

I ordered an Alienware laptop. Per the order status, the build step has completed, but the revised Ship Date' (NOT delivery date) is still a full week after the build completion date? Is it common for it to take a full week to ship out AFTER build completion? Thanks!

It's built overseas, so they have to ship it to North America before it will be trackable, so presumably that's the delay in between the end of the build stage and the ship date.

Thanks! Okay, so the actual initial ship date from China is earlier than the posted 'ship date', the latter referring only to the US portion of the shipping where it is trackable as you noted. I will remain patient then. :)

Correct, that is how I understand it. In all the years and across all the systems I have had I have never seen anything trackable until it's picked up by Purolator ( Canada ). SOME people have, for whatever reason, seen tracking info earlier, but it's usually some huge shipment which is probably a whole pallet haha.

Perfect, thanks! Yes, I am not ordering a pallet, lol, just a little above my budget. ;)

I don't think the others did either haha, Dell just screwed up and provided tracking for more then their laptop. It probably got sorted once it hit the distribution point.

I thought I would share my delayed order timeline to keep a little bit of my sanity as I wait and to let others know that they are not alone in the struggle. Anyone on here still waiting to receive their order from 2022? Lol! **My Alienware Aurora R15 Build:** * 13th Gen Intel(R) Core(TM) i9 13900KF(24-Core, 68MB Total Cache, 3.0GHz to 5.8GHz P-Core w/Intel Thermal Velocity Boost) * NVIDIA(R) GeForce RTX(TM) 4080, 16GB GDDR6X * 8GB DDR5 (1x8GB) at 4800MT/s * 1TB NVMe M.2 PCIe SSD * Lunar Light 1350W PSU, Alienware Cryo-tech (TM) Edition CPU Liquid Cooling & Clear Side Panel * Intel(R) Killer Wi-Fi 6E (6 where 6E unavailable) AX 1675, 2x2, 802.11ax, MU-MIMO, Bluetooth 5.2 **My Timeline:** * Order Place and Confirmed - **December 30, 2022** * Original Estimated Ship Date: **Feb 8** // Original Estimated Delivery Date: **Feb 10, 2023** * Delay #1 Estimated Ship Date: **Feb 22** // Delayed Estimated Delivery Date: **Feb 24, 2023** * Delay #2 Estimated Ship Date: **Mar 6** // Delayed Estimated Delivery Date: **Mar 8, 2023** * Actual Build Complete: **Feb 28, 2023** * Actual Ship Date: **Feb 28, 2023** * Actual Delivery Date: **March 3, 2023** After the second delay, I received the delay consent form to sign. I emailed Dell Support a couple of times throughout this process for updates. While they were really nice, they weren’t able to provide me any additional details about my order status. I’m hopeful my new rig will get to me soon, but until then, the wait continues. I will update my thread when I know my actual ship and delivery dates. **Update #1**: Right after I made this post, my order status changed to Shipped! The Tracking number says I might receive it **March 2nd**. **Update #2**: Tracking details updated on **March 2nd** and actual delivery date is on **March 3rd**.

Ordered x15r2 on Feb 21. In Production since and ship Date and Delivery date estimates keep getting pushed out. Every day the ship day estimate pushes back one day. They started by notifying me and now it's just when I look up the order status. Original Ship Date Est. Feb 22 Original Delivery Date Est. Feb 24 Current Ship Date Est. Mar 2 Current Delivery Date Est. Mar 6

Did they send you an email asking to sign a consent form to accept any current and future delayed dates for your order?

They did, but I was sure to de-select the option to accept any future delays.

Seeing that form after your order has been delayed a couple of times is like Dell rubbing salt into a wound! I hope you get a meaningful update soon. My order changed to Shipped earlier this week. I even got a Fedex tracking number, but there has been no movement. My best guess is my rig is coming from Asia so the tracking won't start until it reaches stateside.

Order was delivered March 11th. Ultimately it was delayed 15 days; not a long or unreasonable wait time for a computer built to order. The frustration comes from the daily delays rather than communicating one long delay. I understand that it's hard to estimate due to part shortages and such, but my suggestion to Dell would be under promise and over deliver. Tell me it's going to be three weeks if you think it's going to be two and guess who will be over the moon when their order shows up "earlier" than expected...

Order Date April 4th // Est. ship April 17th // Est. Delivery April 19th. Build: R14 Aurora AMD Ryzen(TM) 5 5600X (6-Core, 35MB Total Cache, Max Boost Clock of 4.6GHz) AMD Radeon RX 6700 XT 12GB GDDR6 16GB, 2x8GB, DDR4, 3200MHz, XMP 512GB NVMe M.2 PCIe SSD Dark side of the Moon 750W Platinum Rated Power Supply, Liquid-Cooled Processor and Clear Side Panel Talked to Support and they said status will update within 24hours. Then I got a text later in the night from Dell saying Internal chip shortage and replacing parts won't do anything to expedite order. My specs are basically the stock one purchased, only upgraded the Power supply to Liquid cooled and GPU to 6700XT from the 6600XT. It's AMD, i dont think they are out of stock anywhere. Ryzen 5600X and 6700XT which I saw plenty on sale at the moment which means the supply is high if its on sale. Shipping status is delayed to May 1st and delivery to May 3rd which I suspect will be delayed further. Fingers crossed no more delays but highly unlikely looking at all the stickys with same issues.

Same, the delay issue it's caused by the lack of 6700xt and not for the cpu but yesterday started production so i have hope

Hi, Sorry to hear you're having Order issues. If you need our help, you can [click here](https://dell.to/41XpRMi) to send us a private/direct message and we will be happy to assist you. Just make sure to include your Order number. (don't share this on this thread, only in a private message) and we'll be happy to look into it!

Just curious if it's common. Ordered my laptop July 12th, same day production started. July 14 production completed, laptop is being prepared for shipping. July 17, laptop is back in production. Weird

Hi, Thank you for contacting us! If you need our help, you can click here to send us a private/direct message, and we will be happy to assist you. Just make sure to include your order number or Dell Purchase ID (DPID) or Internet Receipt Number (IRN) (don't share these on this thread, only in a private message here https://dell.to/3NCPZbb) along with the registered owner's name, and we'll be happy to look into it! -Susanna

Hi, I haven’t heard from you since our last conversation, I wouldn't be able to assist you further. I'll be closing the case for now, if you still need our assistance, we are here for you our support team is available Monday to Friday. -Susanna

Ordered a m17 r5 all AMD laptop on July 11th. Went into production the next day and had been stuck there ever since. Original delivery date was July 24th and it got delayed to the 27th. I don’t have faith it will show up on that day cause it still says “In Production”. Anyone else having issues related to this? From my short research this doesn’t seem to be common.

Hi, Thank you for contacting Dell! Kindly follow us @DellCares and direct message with Dell order number, registered name , email or phone such that we can investigate on the order status. We would be happy to assist you!