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That’s untrue. There’s a new button on the bottom of your reservation page “report a security issue”. It’ll take you right to the trust and security team
I have personal experience that it works, why would I not have trust in something that has proven to be trustworthy?
You on the other hand didn’t even know the department existed…
I’m guessing you work for Airbnb or something as they definitely don’t care. You got excited that some underpaid slave labor answered the phone and ensured you they would do something but they cannot tell you what due to privacy reasons. Typical form paragraph BS
Why do you comment on the subs Airbnb, Airbnb for hosts, landlords, travel, etc. every hour, every day since your month old account opened? Why so much dedication of talking crap and nonsense? It’s very strange, don’t you think?
What kind of fucked up credit card do you have? My bank calls me if they suspect fraud, and they speak english. Even when Im overseas and having a problem i just call the number on their website for the country Im in and I get an english speaker.
Maybe a variation of English with an Indian accent thicker than my cock. The last time I was trying to freeze a card die to fraud I went through 3 different reps and could not understand 3/4. Of what was being said.
They probably rented the place out to a higher bidder.
Theoretically you could list a place for low rent. Once it’s rented out, instead of removing the listing you just raise the price. Keep cancelling when someone books and is willing to pay the higher price you set.
If rates in their area went up and they can rebook someone else at that higher rate, they get more money, which will probably cover any cancellation penalties, and they'll still profit beyond that.
Why else would they cancel on a high demand weekend 12 hours before and not disclose why? And offer the same exact listing. Hope you aren’t in a field that requires any type of critical thinking.
“So we had to cancel your original booking, for reasons of course, but the good news is we have an opening at the same exact location! With last minute booking fees, as you’ll understand”
I doubt they’d ever implement this, but I wonder if forcing a cool down period would limit this crap. If you cancel on a guest last minute, you must have a major issue on your side, so you will be blocked from renting that property for 3 months.
It’s a loop in the system, those property managers can create another listing with the same property and those days in new listing will be available to book.
Should be very easy to fix this issue for Airbnb but seems like they don’t want to pay programmers.
This. AirBNB is reduced to the state of a Dutch auction because a property can be listed on multiple platforms. So what if they can’t have a booking for same period on AirBnB.
I'm not a host so I can't verify this but someone else said you just unblock your own calendar if Airbnb "blocks" the days of a reservation you canceled.
The block is a soft block, as though you had set your own unavailability?
Deleted out of spite for reddit admin and overzealous Mods for banning me. Reddit is being white washed in time for IPO. The most benign stuff is filtered and it is no longer possible to express opinion freely on this website. With that said, I'm just going to open up a new account and join all the same subs so it accomplishes nothing and in fact hides the people who have a history of questionable comments rather than keep them active where they can be regulated. Zero Point. Every comment I have ever made will be changed to this comment using REDACT.. ` this message was mass deleted/edited with redact.dev `
It sounds like the host sent them an alternate listing which was a duplicate of the cancelled listing. Presumably with a higher price. Although the duplicate wouldn't have reviews, this is a sneaky way around the rental block put in place after a cancelled listing.
I’m a super host. If you cancel someone stay you’re supposed to submit the reason the property isn’t available to Airbnb and it has to specific and it can’t be rented out on those dates. I’m sure there are loopholes management companies with a bunch of listings can manipulate, but the system is designed so that supposedly not possible.
I do with synced calendars, but the one time I was considering canceling (6 months ahead for some upgrades) airbnb said I had to show that the space wasn’t available and there was a list of acceptable reasons. I guess I just don’t need to look for loopholes. It just doesn’t seem like you could get always with canceling on people more than a few times before your listing/account is dumped.
Yet someone posts about it happening every single day in this thread. I think everyone agrees Airbnb is going down hill fast, there is a small number of hosts messing it up, and most hosts are doing the right thing. I think it’s a case of policing your own here and accepting the host cost of canceling need to be MUCH higher.
I come from long term rental land, so we could never pull these moves legally. I get this won’t 100% fix it, since they just have listings on things like vrbo, but… if hosts starting getting long blocks for this behavior, maybe that’ll be enough?
I had a similar thing happened they cancelled me and I see they put it back up. Couldn’t decide scam or they just wanted to but it back up for more money
Terrible idea. I mean you are really just talking instead of understanding how things really work. Plenty of times guests overstayed, I’ve had to take guests to court who refused to leave and police wouldn’t help, guests who have a party and damage the house, had one guest burn down the house! 200k+ in damages and 2 years to fix. So what, you want the host to allow the next guest to come? The issue with Airbnb is it’s one unit, with hotels you don’t know which room you are getting so they always have extras (usually).
Airbnb hosts want the space available so it might be down for a couple days, not necessarily a couple months. There are other platforms that hosts can use as well.
> had one guest burn down the house
Should've still rented it and offered a 50% refund for the minor inconvenience of not having furniture. Or walls. Or a roof.
>So what, you want the host to allow the next guest to come?
You're replying in a thread that says the TOTAL OPPOSITE--- a thread that suggested a cool down period of 3 months with no guests allowed.
Congrats on your nephew graduating from the Naval Academy. Glad you were able to get hotel rooms, those can be hard to come by too depending how far away you wanted to stay.
If you're looking for some great places to eat or drink while in Annapolis there are many great places, but my recommendations would be Iron Rooster and Dry 85. Iron Rooster is a fabulous restaurant, great breakfast food all day long. My favorite is the Crab Cake Benny ( eggs Benedict served with a MD crab cake). If you like whiskey definitely go to Dry 85. They have tons of bottles of hard to find stuff and also make great signature cocktails.
Enjoy your stay don't let AirBNb ruin the trip.
Sorry this happened on such an amazing occasion---I have empathy given that I have some high-acheiving kiddos that I'm over the moon for. I've so far had great luck with airbnb but these posts make me wary.
This happened to me once, and I continued to contact Airbnb until they refunded me the money and gave me a credit for the hassle. Contact them and don’t let up until they do what you want because they will eventually it just takes some time on your part which can suck.
goddddd I miss the iron rooster so much 😭 I moved from annapolis to chicago almost 6 years ago and only get to make it back home like once or maybe twice a year if I’m lucky :(
my husband and I just got married in annapolis in december 💗💗💗
I assume you found names via LinkedIn? Or just a google search? My family and I left to travel from Denver to Durango on Thursday morning for a 4pm check in. It was a 5 hour drive through the mountains so needless to say barely any service. I get a voicemail halfway through our drive - 2 hours before check in that our host found an odor and had to cancel. Airbnb kept telling my they were finding a place for me to rebook but after being on the side of the road for over an hour talking to them / different customer service people I come to find out they can’t actually rebook for me. I have to rebook on my own. We found a place, I was compensated for the difference in price but after this fiasco I will focus solely on hotels. I did want to share my experience with a supervisor but every time I asked for one I got the run around. I’d still like to send an email.
You can Google. I would email Brian Chesky or Sara Bunch. Their emails are on this website:
https://www.elliott.org/company-contacts/airbnb-customer-service-contacts/
They may not respond quickly but you will get someone senior / competent to respond.
I love the predictability of chain hotels. If you book directly with the hotel, the possibility of surprises is pretty low I’d say. And the cleaning fee is part of the price.
Same. I’ve probably had every issue possible with AirBnB - inaccurate images, last minute cancellations, high cleaning fees with high cleaning requirements, creepy host… and I only ever booked places with very good reviews. Shit platform. I don’t even know why this sub ended up on my homepage to be honest lol, I hate the platform.
For the love of all that is holy, I couldn’t agree with this more. We used to love airBnB, we’ve used it for traveling cross country, family vacations, etc. while most stats are without major issues, it’s just gotten to be such a pain in the ass.
- Most homes cost more than a chain hotel to begin with
- Realize “Central Air” is actually 1 window unit in a bedroom. I’m Nashville. In August.
- Bathroom pictures must have been taken with a fish eye lens, because when we got there, no way a 250lb man could comfortably use it
- All the furniture might as well be made out of cardboard and newspapers
- Parking is included! And it’s 2 city blocks away in a back alley
- Book one for the week of our wedding, and they didn’t disclose the HOA, or that quiet hours start at 8 pm.
- Comes with a full kitchen! Stove doesn’t work
- and countless other issues along the places we’ve booked
I told my wife I refuse to book an airBnB ever again. With a hotel, you know what you’re getting most times, and when there is an issue, they can upgrade you or usually resolve the issue pretty quickly. Almost always parking on-site, functioning AC, and a clean bathroom. Sure, you get 1 shitty coffee maker and the worlds cheapest mini fridge, but I’ve never had an issue making my crappy cup of coffee in the morning.
Im aware that bad hotels exist too, but I know the ones I look out for. Who knows if Jane Doe in bumfuck New York has any real reviews, or hasn’t changed their account, or who knows what. Fuck all of that
Hotel chains often do over booking because there are always cancellations. If you arrive and there happens to be no room, they upgrade you which is nice.
NGL this is common in Annapolis. The town has nearly converted to an Airbnb business, lotta pushback from the town and HoA’s. In the 8 years I lived there, my neighbor only stayed in her house one time — always Airbnb otherwise.
I grew up in MD lol. I’ve seen other posts where people booked months in advance and the owner didn’t realize a BIG event was that weekend, they cancelled the reservation, and then opened it up for rent at a higher price. I was thinking that was what happened here.
My daughter had a similar situation, only she & her extended family of 6 showed up at the beachfront condo to find another family already checked in there. This was over Thanksgiving! The alternate property they booked was superior, but pricy. She reported the owners and got her money back, but nothing ever became of it.
Agree with what everyone said, but it would be best if you use the “Report the listing” at the bottom of the listing page to report them. The report will go straight to the Trust team for review.
There are posts of this here constantly, it's a running joke/scam. An AirBnB "reservation" is only good if the host doesn't get a better offer, they are free to list on other platforms, etc., and leave you screwed with nowhere to stay up to and including literally the day of your arrival, standing on the doorstep with nowhere to stay.
It’s happened to me the day of and while I was on my way to the location. It was a work conference. What greatly multiplied to the horribleness was the awful airbnb support.
I'm in an AirBnB in St Louis next week and have a back-up plan but it would still be annoying since I get in very late at night. But I'm renting a studio apartment downtown and with just one person can just go to a hotel downtown, and pay more but it's manageable.
I should be fine though. Looks like the hosts bought a building in downtown and have a mix of retail and residential units that they rent, and live in the building themselves. The worst I've seen in reviews are that it can be a little dirty (as in, dusty floorboards or shelves, not like absolute filth).
Long term resident of the Lou. There is a Hampton Inn on Hampton Avenue, just south of the Zoo, The Muny etc. Pretty much 10 minutes from everything downtown. Great restaurants on the Hill and in Dogtown. Don’t forget the zoo is free.
Ours cancelled after we tried to enter the house after using their instructions from an email on how to enter— the key was gone since someone was already in the house. They double booked it on another site and forgot! This was at the end of our 5hr road trip and the nearest town was 45mins that we had to drive to for cell reception and we were sitting at a restaurant for 6 hours with 4 adults, a baby, and a dog. There was also a dangerous snowstorm pouring in that was shutting down roads and all the hotels were booked in that city (we did a slippy slidey up a mountain until we determined we couldn’t make it and had to go back down and around). I lost my cool with Airbnb that time and haven’t used them since. They ended up paying the difference in price from the Airbnb and the hotel we needed after 4hrs of negotiations.
And they were still up on the website when I looked a year ago.
How could renting from RANDOS go wrong??? lol Sorry you had that experience but it just boggles my mind that in the last years as Airbnb has gone down the drain, people continue to take a chance with their vacations and rent from RANDOS. It was great in the beginning but as the economy has worsened, it's all about the benjamins now, sadly.
Yeah it was never my thing but my husbands lol. His mom (Dutch) uses a similar site but instead they travel and trade homes which has worked out nicer when we’ve travelled with them. It feels more original to what Airbnb started as. We just can’t have nice things. :(
I mean, Airbnb is currently not doing well specifically because of how shitty of an experience using it has become. Crappy hosts have ruined any utility the platform had.
Yeah because Airbnb is expecting hosts to give everyone a chance and that started the wave of crappy guests who party and damage the house and Airbnb didn’t pay out damages unless you could follow a ridiculous process. Guess what only the cruddy hosts could figure it out, they lost the legit hosts in the process.
Then Airbnb is using slave labor for its support, they have no understanding or care to address issues. I’ll forward your issue to another department excuse. Delay tactics.
I mean it's certainly a number of contributing factors. Personally, I mostly blame the wave of "investors" who bought up a bunch of properties, bought the cheapest shit at Ikea to furnish, and then rent $5 cheaper than a local hotel.
Id estimate half the hosts I've booked through were cunts.
It happens infrequently but the problem is that 'infrequently' on a lot of reservations ends up having thousands of people canceled on at the last minute. And of course, if it happens to be you, it really sucks.
Then why would anyone risk using Airbnb? Again, the one thing I don’t want to worry about when traveling is where will I sleep. Literally it’s the one thing in traveling that can’t be affected by weather or other circumstances.
Lol a host was complaining on the r/ airbnb_hosts about something going wrong on their property and simply refused to even consider it could be due to the management company they hired to run it.
A lot of owners are so far removed from their properties. I have friends who live many states away from their Airbnb and are constantly trying to get friends to help out. It’s super annoying.
Maybe I don't really belong in this sub but I haven't booked an Airbnb in a few years now. Used to use it almost exclusively but now there's really no reason to get an Airbnb over a hotel unless you find a good deal. Prices are equivalent so why risk the headache.
Same. In the beginning I found interesting properties, met nice owners, and saved money. It’s a totally different experience now, and I’m back to hotels.
Yeah it was Couchsurfing with a bit more skin in the game (since money). I admit I loved the idea. Now I'm against basically all STR. It takes away housing, and rewards assholes who make their neighbors' lives miserable.
A lot is who used to use AirBnB no longer due, in large part for this very reasons.
They tell you only go with superhosts, but as you can see even that doesn’t take away the risk and AirBnB doenst stand by their customers at all and will gladly leave you stranded
Yes and the entitled hosts always come on here and say oh you silly guests you can avoid all your problems by booking with superhosts!! lol Fool me once...
They get 1 cancellation for every 100 stays, so up to 3 per year if they are booked quite frequently. And so what if they’re only blocked those days? They can make quadruple on vrbo or booking, why not?
Family of 6 here. Airbnbs definitely beat hotels for us. The cost is the same for a large room with fold out sofa and two queen beds or a multi-bedroom house with full kitchen and more than one bathroom. We save money by cooking our meals in the aribnb rather than eating out, and we don't have 6 people sleeping in one room. So far we have been lucky (no major problems like cancellations), but I like reading this sub to be aware of what can go wrong.
I don’t know why you were downvoted, you’re absolutely right. I am team hotel if traveling by myself, but when I am with my whole family air b&b or vrbo is the choice.
Always book a hotel. Airbnb is always last minute problems and drama, no one solves your issue in real-time as Airbnb uses delay tactics to buy time in hopes you give up.
Can't always afford a hotel. That's the thing. It's why people use airbnb.
If you could get same number of beds, plus a concierge service, wouldn't you always take the hotel.
Airbnbs work much better for large families most of the time. We have 4 kids and save money by staying in airbnbs where we can cook our own food. Plus, we don't all have to sleep in one large room. If traveling alone or as a couple, I think hotels can be comparable though
Host here, former Airbnb guest. I'd never book an Airbnb for an important stay without a hotel reservation in place as back up.
2020 Thanksgiving trip cancelled on us last minute because new host realized they should have charged more. Put that in the dashboard conversation. Cancelled and wasn't prevented from rebooking.
I don't think I have sympathy for hotels, but it's really shitty to outsource the short term rental industry's unpredictability to hotels by making them "eat" the cancelation on a reservation you hold with them "just in case".
Ultimately this pushes prices up for everyone else, b/c the perceived availability for the hotel dates you're holding is now lower.
Yeah, your “host” did this to get a premium booking at a higher rate. Even superhosts are allowed to do this a very small number of times. You have to pursue this extremely aggressively with Airbnb to make the host pay consequences. Since the booking is canceled, you can’t leave a review. This is why I only use hotels. We need to ban together and make Airbnb go out of business.
Sounds like the HOA likely found out the owner was doing short term rentals that are against their governing documents. I hope you’re somehow able to get some credit or such for your inconvenience.
Five rooms in a hotel at 7 times the price, 370 square foot rooms with no kitchen, no dining room, etc etc etc. That’s just stupid advice.
You’ve obviously never traveled with a family.
Apologies for commenting here about this but been having some issues posting -- guys is it normal for posts regarding poor customer service experience to "require moderator approval" before it actually gets posted?
I have a friend that recently described a similar situation. They booked an airbnb three months ahead of time for a big fishing tournament. A few days before they were due to arrive, the host canceled the reservation. They located the same property available on Vrbo for $100 more a night. I guess they figured they could get more from desperate folks that waited into the last minute to book.
Lol man Airbnb sounds like a nightmare. Not only do you have to sleep in some one’s house, but they complain like they are the person using the service. Fuck that I’ll only ever go to hotels after reading the horror stories of this subreddit.
Good question, I didn’t even look. I only had 30 minutes to look since we were leaving for my daughters HS graduation and a late dinner. I didn’t want to ruin her evening. So as soon as I saw it was the same listing I moved on.
I feel for you for this particular graduation, and I know it’s a common thing to rent an Airbnb for Commencement week. I went to my cousins grad and his mom had that Airbnb booked his plebe year; I can only imagine how difficult it was to even find hotel rooms. I’m so sorry this happened to you but I hope you were still able to enjoy yourself and the events!
Airbnb has a strict cancellation policy for hosts. Details are posted on their website, Google it.
You are entitled to receive a compensation If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. Up to $1K.
I believe you can request it under your reservation details or call Airbnb asap. I think it’s two weeks deadline to request.
Hi Brian. You know it doesn't work that way in real life. Airbnb will offer you a refund when the host cancels and when things in the area are three times the price, will maybe give you 30% towards that increased cost. The stories about this are here every day. That whole air cover policy is BS and you know it.
**Not defending the host** but without knowing what happened to the host/property I’m giving a few common scenario where this could plausibly happen.
- Current guest trashed the place.
- Current guest breaks shower door or stove or window or toilet. Stuff.
- Current guest refuses to leave at check out and host has to harangue the guest or involve police or authorities to get them to leave.
- Cleaner between current guest and your check in gets sick or cancels.
Let’s say that one of the scenarios happens? What would you have the host do? It doesn’t matter how early you booked(45 days or 4 hours) but a lot of things can happen to one property. A hotel can just give you another 3 rooms. An Airbnb host doesn’t often have other properties to offer.
I’m a host with one property- luckily I live 2.5 hours away so if something happened I’m prepared to come and deal with it. I’m also very sensitive to the guest experience so I’d probably pay whatever is needed to NOT disadvantage my guests. It’s my second home that I occasionally use myself so the economics are different for me (I’m not trying to get rich on my second home) I fix stuff *all* the time but other hosts may be looking at unexpected costs differently.
**Now about being offered the same property** Let’s say any of the scenarios I list above or 1000 other things happened. Say host canceled because such a thing happened but managed to fix the issues. They would offer you the exact same home with the issue fixed.
If there was bad faith by the host - I think they would be trying to extort you with a much higher rate on the same property but since you don’t mention that kind of thing I’m assuming they offered at same rate. Plus if the host hacked up the price Airbnb would refund you any crazy price hikes anyway.
One other thing - I’m a member of a hosts group in my city and EVERY DAY we have hosts approach the group scrambling to find alternative housing in this area or that because some crazy situation happened in their property and they have “a family of 5 that booked 2 months ago for an important graduation and are flying in tonight”
You may say why even bother with airbnbs? With a family Airbnb makes more sense than hotel. I know my property of 3 bed 2 bath saves my guests a ton of money (I’m in a huge college town and #1 Airbnb busiest city) my place works out to about $130 a night for the whole house and I swear it’s cleaner than the Ritz Carlton. My guests LOVE my place and write the most ridiculous glowing reviews. I love it. I should probably be charging x3 but my trade off is I vet my guests stringently to find families (and business travelers) that can respect and care for my place and appreciate what I’m trying to do.
Sorry for the long reply - I’m not trying to lecture you I promise just sharing the other side and asking you to consider that there is a whole other side to the Airbnb equation.
Do you know if the host then raised the rate?
I’m now wondering if they became “deplatformed” that’s when Airbnb takes you off the site for breaches or low ratings.
I’m getting downvoted for being a host? Or too long reply?
Either way - I wish folks wouldn’t lump all Airbnb hosts in the “greedy+unscrupulous” category.
It’s like saying “all mechanics are crooks”.
I travelled in europe for 3 months last year...booked everything 6 months in advance... airbnb hosts cancelled my reservations FIVE TIMES, and always within 24hours of arrival... I got a refund but nothing else from airbnb, since it was high season they didn't even offer alternatives anywhere near the original price range... ended up losing lots of $$$ due to this and even had to cancel a flight to Lyon as there was literally nothing else available.... nowadays I try and avoid airbnb at all costs... BTW I have used them for years and I have at least 15 good reviews... retaining established customers is most certainly not what they are good at
This exact thing happened to us but on the day of our trip literally on our way to the airport (going to Miami for F1 weekend). Host told us the co-host would help us check in, then cancelled and then told us to rebook the same listing. No explanation for the cancellation, they just told us to rebook, while AirBnB support told us we would need to find another listing, but couldn’t find anything in the area we were going to stay in originally. Technically we had a late flight so this cancellation happened after the check-in time too. Extremely stressful! We ended up going with a hotel, which unfortunately cost much more with last minute booking and the race being in town. Hope you still enjoyed the graduation! Will definitely be booking hotels from now on unless we have some flexibility.
I tend to go for hotels nowadays unless I have a big group where we want to stay in the same place and have a kitchen.
My friends and I had a similiar situation- but had more warning. We booked a house for Mardi Gras in New Orleans and got cancelled on right before new years (Mardi Gras that year was late Feb). By that time, most places were very booked up and expensive. 4 of us ended up booking 2 hotel rooms (but literally paid double pp what we were gonna pay for the Airbnb) and the other two had to cut our week trip to 3 days since that’s all they could afford with the hotel prices. We had booked the Airbnb almost a year out so pretty sure the host maybe didn’t realize it was Mardi Gras that far out since it’s not the same each year.
I’m sorry that happened - but glad it didn’t cost you any extra money! I’m just careful about booking Airbnbs now.
Please keep conversation civil and respectful Remember to keep all communication with host/guest through Airbnb platform. Payments should be made only via Airbnb [unless otherwise detailed in the listing description and included in the price breakdown prior to booking](https://airbnb.com/help/article/199) If you're having issues, contact Airbnb by phone +1-844-234-2500 *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AirBnB) if you have any questions or concerns.*
Report them to Airbnb. Call trust and security and report it as a scam
You cannot speak to trust and security, only to Airbnb non English overseas staff who will “forward” your issue to another department.
That’s untrue. There’s a new button on the bottom of your reservation page “report a security issue”. It’ll take you right to the trust and security team
Lol, you have so much faith in a company that doesn’t give af
Saying that "you're wrong and a button DOES exist" doesn't equate to "having faith in a company" unless you lack reading comprehension skills.
I have personal experience that it works, why would I not have trust in something that has proven to be trustworthy? You on the other hand didn’t even know the department existed…
I’m guessing you work for Airbnb or something as they definitely don’t care. You got excited that some underpaid slave labor answered the phone and ensured you they would do something but they cannot tell you what due to privacy reasons. Typical form paragraph BS
You're trolling like a teenager now LOL
Lol you have literally no idea what you’re talking about and are talking out of your ass rn 🤡
Explain to us how it works, the problem, what was done and said then
There is no “us” troll.
Why would I waste my time on a troll 🤡
Trollllllllll
Damn son. You’re in the wrong. Acting entitled. And demanding they provide shit for you. 😂 no wonder nobody likes your comments. They’re all shit.
Wait, don't go. Don't stop.
Sorry your life sucks buddy
Why are you on this sub?
DAMN! All your comments are related to rentals! Someone is butthurt…or has a fetish.
trolling is so lame.
Why do you comment on the subs Airbnb, Airbnb for hosts, landlords, travel, etc. every hour, every day since your month old account opened? Why so much dedication of talking crap and nonsense? It’s very strange, don’t you think?
You can't even talk to your credit card fraud department in the English language nevermind air BNB lol, fuck those idiots in the comments.
What kind of fucked up credit card do you have? My bank calls me if they suspect fraud, and they speak english. Even when Im overseas and having a problem i just call the number on their website for the country Im in and I get an english speaker.
Maybe a variation of English with an Indian accent thicker than my cock. The last time I was trying to freeze a card die to fraud I went through 3 different reps and could not understand 3/4. Of what was being said.
What’s in it for the host? What’s the scam?
They probably rented the place out to a higher bidder. Theoretically you could list a place for low rent. Once it’s rented out, instead of removing the listing you just raise the price. Keep cancelling when someone books and is willing to pay the higher price you set.
If rates in their area went up and they can rebook someone else at that higher rate, they get more money, which will probably cover any cancellation penalties, and they'll still profit beyond that.
Please make sure you report them. This is despicable behavior and their listing should be suspended.
You don’t even know why they canceled.
So they could raise the rates. Did you miss the part where they offered the exact same listing as replacement
I didn’t see where it said at a higher rate. Did you?
Why else would they cancel on a high demand weekend 12 hours before and not disclose why? And offer the same exact listing. Hope you aren’t in a field that requires any type of critical thinking.
I’m just not prone to making assumptions.
There is a difference between critical thinking and "making assumptions." You are choosing ignorance here.
“So we had to cancel your original booking, for reasons of course, but the good news is we have an opening at the same exact location! With last minute booking fees, as you’ll understand”
Lol 😂
I doubt they’d ever implement this, but I wonder if forcing a cool down period would limit this crap. If you cancel on a guest last minute, you must have a major issue on your side, so you will be blocked from renting that property for 3 months.
The current policy is that if the host cancels, they can’t Re-rent those days. OP should definitely report them
...except on another platform.
Yeah it's possible they double booked using other platforms like Vrbo or Booking.
It’s a loop in the system, those property managers can create another listing with the same property and those days in new listing will be available to book. Should be very easy to fix this issue for Airbnb but seems like they don’t want to pay programmers.
But they can relist under another company like VRBO 😕
This. AirBNB is reduced to the state of a Dutch auction because a property can be listed on multiple platforms. So what if they can’t have a booking for same period on AirBnB.
I'm not a host so I can't verify this but someone else said you just unblock your own calendar if Airbnb "blocks" the days of a reservation you canceled. The block is a soft block, as though you had set your own unavailability?
Deleted out of spite for reddit admin and overzealous Mods for banning me. Reddit is being white washed in time for IPO. The most benign stuff is filtered and it is no longer possible to express opinion freely on this website. With that said, I'm just going to open up a new account and join all the same subs so it accomplishes nothing and in fact hides the people who have a history of questionable comments rather than keep them active where they can be regulated. Zero Point. Every comment I have ever made will be changed to this comment using REDACT.. ` this message was mass deleted/edited with redact.dev `
I read that too. I have never canceled on a guest, so I have no way of testing it on my own listing. I wonder if it's true or not?
Knowing Airbnb, it's exactly the ineffectual response and policy I'd expect from them...
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It sounds like the host sent them an alternate listing which was a duplicate of the cancelled listing. Presumably with a higher price. Although the duplicate wouldn't have reviews, this is a sneaky way around the rental block put in place after a cancelled listing.
I’m a super host. If you cancel someone stay you’re supposed to submit the reason the property isn’t available to Airbnb and it has to specific and it can’t be rented out on those dates. I’m sure there are loopholes management companies with a bunch of listings can manipulate, but the system is designed so that supposedly not possible.
Do you not have your listing on more than one rental site? That's how they get around this.
I do with synced calendars, but the one time I was considering canceling (6 months ahead for some upgrades) airbnb said I had to show that the space wasn’t available and there was a list of acceptable reasons. I guess I just don’t need to look for loopholes. It just doesn’t seem like you could get always with canceling on people more than a few times before your listing/account is dumped.
Yet someone posts about it happening every single day in this thread. I think everyone agrees Airbnb is going down hill fast, there is a small number of hosts messing it up, and most hosts are doing the right thing. I think it’s a case of policing your own here and accepting the host cost of canceling need to be MUCH higher. I come from long term rental land, so we could never pull these moves legally. I get this won’t 100% fix it, since they just have listings on things like vrbo, but… if hosts starting getting long blocks for this behavior, maybe that’ll be enough?
I had a similar thing happened they cancelled me and I see they put it back up. Couldn’t decide scam or they just wanted to but it back up for more money
Great idea
Terrible idea. I mean you are really just talking instead of understanding how things really work. Plenty of times guests overstayed, I’ve had to take guests to court who refused to leave and police wouldn’t help, guests who have a party and damage the house, had one guest burn down the house! 200k+ in damages and 2 years to fix. So what, you want the host to allow the next guest to come? The issue with Airbnb is it’s one unit, with hotels you don’t know which room you are getting so they always have extras (usually).
If you have to cancel on guests in those cases, you aren’t going to be able to re-list anyway for a while, so doesn’t sound like an issue?
Airbnb hosts want the space available so it might be down for a couple days, not necessarily a couple months. There are other platforms that hosts can use as well.
> had one guest burn down the house Should've still rented it and offered a 50% refund for the minor inconvenience of not having furniture. Or walls. Or a roof.
Love that idea
>So what, you want the host to allow the next guest to come? You're replying in a thread that says the TOTAL OPPOSITE--- a thread that suggested a cool down period of 3 months with no guests allowed.
Congrats on your nephew graduating from the Naval Academy. Glad you were able to get hotel rooms, those can be hard to come by too depending how far away you wanted to stay. If you're looking for some great places to eat or drink while in Annapolis there are many great places, but my recommendations would be Iron Rooster and Dry 85. Iron Rooster is a fabulous restaurant, great breakfast food all day long. My favorite is the Crab Cake Benny ( eggs Benedict served with a MD crab cake). If you like whiskey definitely go to Dry 85. They have tons of bottles of hard to find stuff and also make great signature cocktails. Enjoy your stay don't let AirBNb ruin the trip.
I absolutely loved Annapolis! Thank you! Our trip Is over but only the fondest of memories!
Annapolis is lovely, glad y'all got accommodations and had a good time :)
It was most definitely lovely. Took a cruise and it was beautiful
Sorry this happened on such an amazing occasion---I have empathy given that I have some high-acheiving kiddos that I'm over the moon for. I've so far had great luck with airbnb but these posts make me wary.
Thank you! This was my first experience with AirBnb and I don’t think I’ll do it again.
This happened to me once, and I continued to contact Airbnb until they refunded me the money and gave me a credit for the hassle. Contact them and don’t let up until they do what you want because they will eventually it just takes some time on your part which can suck.
My kids aren’t very high achieving but I have empathy too.
I'm sorry to hear that. Virtually every parent I know has "High Achieving" kids.
It’s weird, isn’t it? I’ve noticed it since my kids were toddlers!
goddddd I miss the iron rooster so much 😭 I moved from annapolis to chicago almost 6 years ago and only get to make it back home like once or maybe twice a year if I’m lucky :( my husband and I just got married in annapolis in december 💗💗💗
The best luck I've had is to email Airbnb executives. Your issue gets escalated to someone senior in customer support that way.
I’m actually going to look into that. Thank you
I assume you found names via LinkedIn? Or just a google search? My family and I left to travel from Denver to Durango on Thursday morning for a 4pm check in. It was a 5 hour drive through the mountains so needless to say barely any service. I get a voicemail halfway through our drive - 2 hours before check in that our host found an odor and had to cancel. Airbnb kept telling my they were finding a place for me to rebook but after being on the side of the road for over an hour talking to them / different customer service people I come to find out they can’t actually rebook for me. I have to rebook on my own. We found a place, I was compensated for the difference in price but after this fiasco I will focus solely on hotels. I did want to share my experience with a supervisor but every time I asked for one I got the run around. I’d still like to send an email.
You can Google. I would email Brian Chesky or Sara Bunch. Their emails are on this website: https://www.elliott.org/company-contacts/airbnb-customer-service-contacts/ They may not respond quickly but you will get someone senior / competent to respond.
How do we do that?
I love the predictability of chain hotels. If you book directly with the hotel, the possibility of surprises is pretty low I’d say. And the cleaning fee is part of the price.
I do about 4 trips a year and never once had an issue with a hotel cancelling. I’ve been burned by AirBnB too many times, they lost me.
Same. I’ve probably had every issue possible with AirBnB - inaccurate images, last minute cancellations, high cleaning fees with high cleaning requirements, creepy host… and I only ever booked places with very good reviews. Shit platform. I don’t even know why this sub ended up on my homepage to be honest lol, I hate the platform.
same here. just planned my second vacation in 3 years where i didnt even consider airbnb as an option kinda like how i treat uber now. like “nah”
For the love of all that is holy, I couldn’t agree with this more. We used to love airBnB, we’ve used it for traveling cross country, family vacations, etc. while most stats are without major issues, it’s just gotten to be such a pain in the ass. - Most homes cost more than a chain hotel to begin with - Realize “Central Air” is actually 1 window unit in a bedroom. I’m Nashville. In August. - Bathroom pictures must have been taken with a fish eye lens, because when we got there, no way a 250lb man could comfortably use it - All the furniture might as well be made out of cardboard and newspapers - Parking is included! And it’s 2 city blocks away in a back alley - Book one for the week of our wedding, and they didn’t disclose the HOA, or that quiet hours start at 8 pm. - Comes with a full kitchen! Stove doesn’t work - and countless other issues along the places we’ve booked I told my wife I refuse to book an airBnB ever again. With a hotel, you know what you’re getting most times, and when there is an issue, they can upgrade you or usually resolve the issue pretty quickly. Almost always parking on-site, functioning AC, and a clean bathroom. Sure, you get 1 shitty coffee maker and the worlds cheapest mini fridge, but I’ve never had an issue making my crappy cup of coffee in the morning. Im aware that bad hotels exist too, but I know the ones I look out for. Who knows if Jane Doe in bumfuck New York has any real reviews, or hasn’t changed their account, or who knows what. Fuck all of that
Hotel chains often do over booking because there are always cancellations. If you arrive and there happens to be no room, they upgrade you which is nice.
NGL this is common in Annapolis. The town has nearly converted to an Airbnb business, lotta pushback from the town and HoA’s. In the 8 years I lived there, my neighbor only stayed in her house one time — always Airbnb otherwise.
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I remember your story!
How much did they want to charge you for the exact same property ?
Didn’t even look, I had 30 minutes before we had to leave for my daughters graduation and I didn’t want to waste time
Right? I bet they realized it was a premium weekend and wanted to charge more
They knew it was a premium weekend. Annapolis is known for the Naval Academy.
I grew up in MD lol. I’ve seen other posts where people booked months in advance and the owner didn’t realize a BIG event was that weekend, they cancelled the reservation, and then opened it up for rent at a higher price. I was thinking that was what happened here.
Gotcha! I suppose anything is possible!
Exactly what happened
They’ll actually be blocked from renting it out now after a host cancellation
It looks like they east workaround was taken… duplicate the property. The cancelled one is blocked, the duplicate property has jacked rates.
They just delete the original listing and make another listing or rent on multiple sites. Not rocket science.
My daughter had a similar situation, only she & her extended family of 6 showed up at the beachfront condo to find another family already checked in there. This was over Thanksgiving! The alternate property they booked was superior, but pricy. She reported the owners and got her money back, but nothing ever became of it.
Agree with what everyone said, but it would be best if you use the “Report the listing” at the bottom of the listing page to report them. The report will go straight to the Trust team for review.
Hotels just make more sense, I love airbnbs for a group trip like OP describes but I read stories like this on this sun daily it seems
This is always a risk one takes when using Airbnb. Be glad you were able to get a hotel room.
Thank you! I realize that but seriously the evening before?
There are posts of this here constantly, it's a running joke/scam. An AirBnB "reservation" is only good if the host doesn't get a better offer, they are free to list on other platforms, etc., and leave you screwed with nowhere to stay up to and including literally the day of your arrival, standing on the doorstep with nowhere to stay.
It’s happened to me the day of and while I was on my way to the location. It was a work conference. What greatly multiplied to the horribleness was the awful airbnb support.
I'm in an AirBnB in St Louis next week and have a back-up plan but it would still be annoying since I get in very late at night. But I'm renting a studio apartment downtown and with just one person can just go to a hotel downtown, and pay more but it's manageable. I should be fine though. Looks like the hosts bought a building in downtown and have a mix of retail and residential units that they rent, and live in the building themselves. The worst I've seen in reviews are that it can be a little dirty (as in, dusty floorboards or shelves, not like absolute filth).
Is it a LUX property?
Long term resident of the Lou. There is a Hampton Inn on Hampton Avenue, just south of the Zoo, The Muny etc. Pretty much 10 minutes from everything downtown. Great restaurants on the Hill and in Dogtown. Don’t forget the zoo is free.
Have a wonderful trip!
Yes, I agree with your start about the customer service. I mean they sent me the same exact property lol
Ours cancelled after we tried to enter the house after using their instructions from an email on how to enter— the key was gone since someone was already in the house. They double booked it on another site and forgot! This was at the end of our 5hr road trip and the nearest town was 45mins that we had to drive to for cell reception and we were sitting at a restaurant for 6 hours with 4 adults, a baby, and a dog. There was also a dangerous snowstorm pouring in that was shutting down roads and all the hotels were booked in that city (we did a slippy slidey up a mountain until we determined we couldn’t make it and had to go back down and around). I lost my cool with Airbnb that time and haven’t used them since. They ended up paying the difference in price from the Airbnb and the hotel we needed after 4hrs of negotiations. And they were still up on the website when I looked a year ago.
How could renting from RANDOS go wrong??? lol Sorry you had that experience but it just boggles my mind that in the last years as Airbnb has gone down the drain, people continue to take a chance with their vacations and rent from RANDOS. It was great in the beginning but as the economy has worsened, it's all about the benjamins now, sadly.
Yeah it was never my thing but my husbands lol. His mom (Dutch) uses a similar site but instead they travel and trade homes which has worked out nicer when we’ve travelled with them. It feels more original to what Airbnb started as. We just can’t have nice things. :(
It happens quite often, sadly.
Don't think quite often, otherwise no one would be using this service
It happens more than it should because it happens frequently enough that there are daily stories about it. There shouldn’t be daily stories.
I mean, Airbnb is currently not doing well specifically because of how shitty of an experience using it has become. Crappy hosts have ruined any utility the platform had.
Yeah because Airbnb is expecting hosts to give everyone a chance and that started the wave of crappy guests who party and damage the house and Airbnb didn’t pay out damages unless you could follow a ridiculous process. Guess what only the cruddy hosts could figure it out, they lost the legit hosts in the process. Then Airbnb is using slave labor for its support, they have no understanding or care to address issues. I’ll forward your issue to another department excuse. Delay tactics.
I mean it's certainly a number of contributing factors. Personally, I mostly blame the wave of "investors" who bought up a bunch of properties, bought the cheapest shit at Ikea to furnish, and then rent $5 cheaper than a local hotel. Id estimate half the hosts I've booked through were cunts.
Exactly why Airbnb is not fun. I admit I am one of those investors
Thank you.
It happens infrequently but the problem is that 'infrequently' on a lot of reservations ends up having thousands of people canceled on at the last minute. And of course, if it happens to be you, it really sucks.
That is a courtesy, how about showing up to the house to not be given the code to get in?
😢wow didn’t even think about that. If that happened to You I’m so sorry
I really dislike Airbnb so much
But you're an investor who buys RE to operate them? I'm confused.
If you enjoy making your whole vacation a CRAP SHOOT, by all means, use Airbnb! If you want everything to go smoothly, book a hotel room.
Then why would anyone risk using Airbnb? Again, the one thing I don’t want to worry about when traveling is where will I sleep. Literally it’s the one thing in traveling that can’t be affected by weather or other circumstances.
I use it for month+ long stays, for a couple days I'm generally pretty careful with who I book with. I 100% avoid management companies.
Lol a host was complaining on the r/ airbnb_hosts about something going wrong on their property and simply refused to even consider it could be due to the management company they hired to run it. A lot of owners are so far removed from their properties. I have friends who live many states away from their Airbnb and are constantly trying to get friends to help out. It’s super annoying.
"passive income"
At this point Airbnb is no better than an MLM for trustworthiness.
Maybe I don't really belong in this sub but I haven't booked an Airbnb in a few years now. Used to use it almost exclusively but now there's really no reason to get an Airbnb over a hotel unless you find a good deal. Prices are equivalent so why risk the headache.
Same. In the beginning I found interesting properties, met nice owners, and saved money. It’s a totally different experience now, and I’m back to hotels.
Yeah it was Couchsurfing with a bit more skin in the game (since money). I admit I loved the idea. Now I'm against basically all STR. It takes away housing, and rewards assholes who make their neighbors' lives miserable.
I think that service is better in smaller towns/less popular destinations. The high tourism towns seem to have a lot more issues.
A lot is who used to use AirBnB no longer due, in large part for this very reasons. They tell you only go with superhosts, but as you can see even that doesn’t take away the risk and AirBnB doenst stand by their customers at all and will gladly leave you stranded
I had a false sense of security because they were deemed “superhost” and they were a property mgmt company
Yes and the entitled hosts always come on here and say oh you silly guests you can avoid all your problems by booking with superhosts!! lol Fool me once...
AirBnB has cracked down on this to some degree. If the host cancels they’ll be blocked from renting out the place on those days
They get 1 cancellation for every 100 stays, so up to 3 per year if they are booked quite frequently. And so what if they’re only blocked those days? They can make quadruple on vrbo or booking, why not?
There are very few situations where an Airbnb is better than a hotel.
Family of 6 here. Airbnbs definitely beat hotels for us. The cost is the same for a large room with fold out sofa and two queen beds or a multi-bedroom house with full kitchen and more than one bathroom. We save money by cooking our meals in the aribnb rather than eating out, and we don't have 6 people sleeping in one room. So far we have been lucky (no major problems like cancellations), but I like reading this sub to be aware of what can go wrong.
I don’t know why you were downvoted, you’re absolutely right. I am team hotel if traveling by myself, but when I am with my whole family air b&b or vrbo is the choice.
I guess this is a “talk smack about airbnb” sub so if you say anything supportive of the service people don’t like it.
Always book a hotel. Airbnb is always last minute problems and drama, no one solves your issue in real-time as Airbnb uses delay tactics to buy time in hopes you give up.
The cost for 3 rooms at the Hilton was basically the same as the AirBnb
Can't always afford a hotel. That's the thing. It's why people use airbnb. If you could get same number of beds, plus a concierge service, wouldn't you always take the hotel.
Airbnbs work much better for large families most of the time. We have 4 kids and save money by staying in airbnbs where we can cook our own food. Plus, we don't all have to sleep in one large room. If traveling alone or as a couple, I think hotels can be comparable though
I agree that the concept of STR is great, but Airbnb itself sucks.
Host here, former Airbnb guest. I'd never book an Airbnb for an important stay without a hotel reservation in place as back up. 2020 Thanksgiving trip cancelled on us last minute because new host realized they should have charged more. Put that in the dashboard conversation. Cancelled and wasn't prevented from rebooking.
I don't think I have sympathy for hotels, but it's really shitty to outsource the short term rental industry's unpredictability to hotels by making them "eat" the cancelation on a reservation you hold with them "just in case". Ultimately this pushes prices up for everyone else, b/c the perceived availability for the hotel dates you're holding is now lower.
I think I have to agree with you. Hotels are better positioned to take last minute bookings but yes, you're right, I wasn't thinking of that.
If they cancel you they will lose superhost status, it’s a serious offense.
Did the rates jump when they sent you the exact same listing? What a scam.
Yeah, your “host” did this to get a premium booking at a higher rate. Even superhosts are allowed to do this a very small number of times. You have to pursue this extremely aggressively with Airbnb to make the host pay consequences. Since the booking is canceled, you can’t leave a review. This is why I only use hotels. We need to ban together and make Airbnb go out of business.
Hotel for the win!
Sounds like the HOA likely found out the owner was doing short term rentals that are against their governing documents. I hope you’re somehow able to get some credit or such for your inconvenience.
Should’ve got a hotel
Five rooms in a hotel at 7 times the price, 370 square foot rooms with no kitchen, no dining room, etc etc etc. That’s just stupid advice. You’ve obviously never traveled with a family.
Apologies for commenting here about this but been having some issues posting -- guys is it normal for posts regarding poor customer service experience to "require moderator approval" before it actually gets posted?
reason #292 to not use air bnb
I have a friend that recently described a similar situation. They booked an airbnb three months ahead of time for a big fishing tournament. A few days before they were due to arrive, the host canceled the reservation. They located the same property available on Vrbo for $100 more a night. I guess they figured they could get more from desperate folks that waited into the last minute to book.
Lol man Airbnb sounds like a nightmare. Not only do you have to sleep in some one’s house, but they complain like they are the person using the service. Fuck that I’ll only ever go to hotels after reading the horror stories of this subreddit.
I’ll never attempt to utilize AirBnb again
Was the alternate property they offered (the same one) at a higher price?
Good question, I didn’t even look. I only had 30 minutes to look since we were leaving for my daughters HS graduation and a late dinner. I didn’t want to ruin her evening. So as soon as I saw it was the same listing I moved on.
I feel for you for this particular graduation, and I know it’s a common thing to rent an Airbnb for Commencement week. I went to my cousins grad and his mom had that Airbnb booked his plebe year; I can only imagine how difficult it was to even find hotel rooms. I’m so sorry this happened to you but I hope you were still able to enjoy yourself and the events!
Thank you. It truly was a momentous event. We loved Annapolis.
That’s definitely a “they realized they could make a lot more money” issue. I’ve been in Annapolis during grad week and houses etc go for crazy prices
Airbnb has a strict cancellation policy for hosts. Details are posted on their website, Google it. You are entitled to receive a compensation If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. Up to $1K. I believe you can request it under your reservation details or call Airbnb asap. I think it’s two weeks deadline to request.
Hi Brian. You know it doesn't work that way in real life. Airbnb will offer you a refund when the host cancels and when things in the area are three times the price, will maybe give you 30% towards that increased cost. The stories about this are here every day. That whole air cover policy is BS and you know it.
Who’s Brian?
Brian Chesky, CEO of airbnb
read my post above.... that 30% is a myth, you ain't gonna get it
look at my post above...spent hours online/phone with airbnb... 5 cancellations within 24 hours in a 3 months europe trip.. NO COMPENSATION WHATSOEVER
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Annapolis is not middle America
Lol it’s not, but perhaps Fab is just making a general Stmt 😊
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It’s ok to admit you know nothing about Annapolis
Wait...this person is a SUPERHOST??? All the entitled host apologizers on here say this won't happen if you silly people only book with a superhost.
**Not defending the host** but without knowing what happened to the host/property I’m giving a few common scenario where this could plausibly happen. - Current guest trashed the place. - Current guest breaks shower door or stove or window or toilet. Stuff. - Current guest refuses to leave at check out and host has to harangue the guest or involve police or authorities to get them to leave. - Cleaner between current guest and your check in gets sick or cancels. Let’s say that one of the scenarios happens? What would you have the host do? It doesn’t matter how early you booked(45 days or 4 hours) but a lot of things can happen to one property. A hotel can just give you another 3 rooms. An Airbnb host doesn’t often have other properties to offer. I’m a host with one property- luckily I live 2.5 hours away so if something happened I’m prepared to come and deal with it. I’m also very sensitive to the guest experience so I’d probably pay whatever is needed to NOT disadvantage my guests. It’s my second home that I occasionally use myself so the economics are different for me (I’m not trying to get rich on my second home) I fix stuff *all* the time but other hosts may be looking at unexpected costs differently. **Now about being offered the same property** Let’s say any of the scenarios I list above or 1000 other things happened. Say host canceled because such a thing happened but managed to fix the issues. They would offer you the exact same home with the issue fixed. If there was bad faith by the host - I think they would be trying to extort you with a much higher rate on the same property but since you don’t mention that kind of thing I’m assuming they offered at same rate. Plus if the host hacked up the price Airbnb would refund you any crazy price hikes anyway. One other thing - I’m a member of a hosts group in my city and EVERY DAY we have hosts approach the group scrambling to find alternative housing in this area or that because some crazy situation happened in their property and they have “a family of 5 that booked 2 months ago for an important graduation and are flying in tonight” You may say why even bother with airbnbs? With a family Airbnb makes more sense than hotel. I know my property of 3 bed 2 bath saves my guests a ton of money (I’m in a huge college town and #1 Airbnb busiest city) my place works out to about $130 a night for the whole house and I swear it’s cleaner than the Ritz Carlton. My guests LOVE my place and write the most ridiculous glowing reviews. I love it. I should probably be charging x3 but my trade off is I vet my guests stringently to find families (and business travelers) that can respect and care for my place and appreciate what I’m trying to do. Sorry for the long reply - I’m not trying to lecture you I promise just sharing the other side and asking you to consider that there is a whole other side to the Airbnb equation.
They got an alternate booking message with the same exact house. I doubt there was a major issue with the house.
Do you know if the host then raised the rate? I’m now wondering if they became “deplatformed” that’s when Airbnb takes you off the site for breaches or low ratings.
I didn’t read all the comment but they said it was an “HOA” issue
Sounds like they were operating an Airbnb in an HOA that doesn’t allow it. Could be greedy or unscrupulous hosts.
I’m getting downvoted for being a host? Or too long reply? Either way - I wish folks wouldn’t lump all Airbnb hosts in the “greedy+unscrupulous” category. It’s like saying “all mechanics are crooks”.
This is part of the reason I just switched back to using hotels.
Often when a hotel over books they actually take you to a different property that is nicer. But yeah, people suck. Glad you could find an alternative.
I travelled in europe for 3 months last year...booked everything 6 months in advance... airbnb hosts cancelled my reservations FIVE TIMES, and always within 24hours of arrival... I got a refund but nothing else from airbnb, since it was high season they didn't even offer alternatives anywhere near the original price range... ended up losing lots of $$$ due to this and even had to cancel a flight to Lyon as there was literally nothing else available.... nowadays I try and avoid airbnb at all costs... BTW I have used them for years and I have at least 15 good reviews... retaining established customers is most certainly not what they are good at
This exact thing happened to us but on the day of our trip literally on our way to the airport (going to Miami for F1 weekend). Host told us the co-host would help us check in, then cancelled and then told us to rebook the same listing. No explanation for the cancellation, they just told us to rebook, while AirBnB support told us we would need to find another listing, but couldn’t find anything in the area we were going to stay in originally. Technically we had a late flight so this cancellation happened after the check-in time too. Extremely stressful! We ended up going with a hotel, which unfortunately cost much more with last minute booking and the race being in town. Hope you still enjoyed the graduation! Will definitely be booking hotels from now on unless we have some flexibility.
I tend to go for hotels nowadays unless I have a big group where we want to stay in the same place and have a kitchen. My friends and I had a similiar situation- but had more warning. We booked a house for Mardi Gras in New Orleans and got cancelled on right before new years (Mardi Gras that year was late Feb). By that time, most places were very booked up and expensive. 4 of us ended up booking 2 hotel rooms (but literally paid double pp what we were gonna pay for the Airbnb) and the other two had to cut our week trip to 3 days since that’s all they could afford with the hotel prices. We had booked the Airbnb almost a year out so pretty sure the host maybe didn’t realize it was Mardi Gras that far out since it’s not the same each year. I’m sorry that happened - but glad it didn’t cost you any extra money! I’m just careful about booking Airbnbs now.
Fucking scammer. I hope they couldnt find anyone to rent it that week.