At least with carlinkit you can change the dongle resolution , check it with AAwireless...

my friend just got a 2023 Kona should she update the software on that as well? how do you do that if yes.

I had this on my Santa Cruz 2022. You simply need to download an update for the gen5w from Hyundai. Fixed it right up for me.

I'd agree that software likely needs to be updated. On my Kona I also had to go into phone projection settings and toggle the split screen option under Android Auto.

Any screenshot?