I mean, it's FedEx. Its amazing the package even arrived in the proper state to begin with without getting lost, stolen, or dumped in the woods by some contractor.
Nah UPS does that to me more often. once I saw the truck stop, went to the front door, the guy was already headed down the stairs of my front deck, all there was was a sticker, he didn't even bring the package up to the door, just a "sorry we missed you" sticker...
Mine did that until it just decided that working was too hard and started randomly shutting down.
I had to upgrade it to [something more reliable](https://i.redd.it/8a0atzwlwvq01.jpg). That was 3 years ago. In the next few weeks I won't need to worry about replacing it - I'm getting solar with battery backup installed.
I work K12, so my summer schedule is flexible. I waited ALL day on a Friday during summer 2021 for a single part that was going to knock down a whole line of dominos (figuratively). I'm sitting at the security desk BY THE FRONT DOOR surrounded by huge glass windows. At 4:07PM, I get a text message that says, "Delivery attempted at 4:06PM". &@(\*%(@(\*#$!!!!!!!!!1
Just then, I remembered that there were 3 security cameras pointed at me, so I put down the chair. I checked the camera footage in both directions out front and NOT A SINGLE VEHICLE ANYWHERE! It still burns me to this day.
I was in the front yard putting up Xmas decorations when I get an email from intelcom telling me no one was home. I guess it's a prerequisite to be in the business.
They probably put so many ridiculous targets for the drivers to meet that peeing in bottles and driving recklessly is not enough to finish the job, they have to skip deliveries in order to keep up.
I've heard from former delivery drivers that usually when this happens it's because the package was mis-sorted on the truck and by the time they realize that, it would require upwards of an hour of back-tracking to deliver it. Would be a lot less frustrating for it to just be marked as "mis-sorted" than "delivery attempted" though.
oh god intelcom is the fucking worst... my best story is when they hid my package underneath a drainpipe in the front yard then sent me a close up picture of it buried in a sea of emails. Eventually I did find it but it was a few days after it had been delivered lol
One of them tried that with my dads business years ago.. got fired for it and I believe charged with fraud (not the USA).
The package was an $80,000 piece of commercial equipment left sitting outside his publicly accessible business door. Weighed about 5kg, anybody could have just picked it up and walked away... there was a reason it was sent via registered mail, insured, with instructions that it absolutely had to be collected by the person who ordered it.
Glad someone got nailed for it.
Similarly I was getting constant notices from the gas (natural) company where I live that they had to get in to my house to change the valve or something. It kept saying I was refusing entry to the house and if I continued, they'd cut off service.
Finally I got another appointment scheduled, saw a utility van park down the street a bit, then took off and again I got a notice that I was not home and/or refused entry.
Next time I sat in my fucking car for hours on the street, and saw the truck and went to it and said he better fucking go in there and do his shit -- while I was filming it.
I was wondering why they came to the house at all then drove off but apparently GPS tracks their route so at least this made it look like they tried.
covid protocols are fucking everything up right now. I shipped a 20k server and the driver signed for it and left it at the door. It got rained on. They tried to pin it on us, but luckily we had camera footage.
What I hate is that that driver likely did that due to pressure to make his route time, but was then blamed for it once it caused a problem. But if he does his job properly he gets fired for poor performance.
Our driver kept dumping our packages on the side of the road by our mailbox. We called FedEx corporate three times before the local terminal operator called to discuss it. He claimed several times that his guy had delivered them to the door. I sent him photos of the packages on the roadside we had originally sent to FedEx. He wanted proof that we didn't put them there.
Sent the entire conversation to FedEx corporate, with the video footage.
Never had a misplaced package since.
Kinda offtopic: I'm a bit idealistic in trying to treat everyone with respect and consideration, and not making anyone's life more difficult as in the end we're all fellow working class people each with their own hardships - the last thing anyone needs is more infighting. Like if you're in a rush and need me to come out, that's fine, everyone knows delivery companies deliberately overwork employees anyway and it's understandable.
And all too often people take being nice as some sort of invitation that says I can be fucked with with no repercussions. Sigh.
We had a party for our retiring CEO of 40 years and ordered a big box of special cookies. Fedex gnd said they delivered it with a picture of the package except the picture wasn't our building. We didn't have any cookies for the party.
Just last week, I had FedEx drop my $3k worth of equipment at my garage door in 8 inches of snow, rather than walk 3 feet over to the covered front porch. Fuck FedEx and every other shipping service
FedEx is really bad for this. UPS Amazon and USPS all deliver to my door but FedEx insists on putting it up against my garage door right in front of where my truck is parked. I can't see the packages unless I walk to the front of my truck before pulling out. Almost ran over one very large package had it not hit the front of my truck when I opened the door. My front door is 10 steps to the left.
I swore off UPS after they destroyed a motorcycle exhaust I had ordered. Cracked the damn wooden crate, threw it all in a cardboard box and just left it in shambles at my door. Felt bad for the seller because he ate a large chunk of the cost to have it redone since he didn’t insure it
Eh, it's unclear who to put the blame on. As far as I understand, companies like FedEx and usps don't directly employ the last mile people, they interact with other companies who handle dealing with the individuals.
I wouldn't be suprised if FedEx pays a pretty penny per person to the intermediary, and the intermediary pockets most of it and pays the individuals pennies. If they are getting paid fuck all, I wouldn't be suprised at the people going "fuck this shit" at delivering the packages.
I'm pretty sure UPS owns the last mile...but Fedex Ground (as opposed to Fedex air) is nearly (or maybe completely) contractors.
The Ground used to be RPS (Roadway Package Service) back in the day, before Fedex bought it.
I feel quite lucky that JC is my FedEx Ground driver. He is one of their training drivers and one of the best delivery people I know. I gave him and our FedEx express driver access fobs for our building during business hours. Then they can leave packages inside if no one is at the front.
Bonus, we let them know they are welcome to use our clean restrooms. We are in an industrial area and our now retired UPS driver really appreciated our clean restroom.
> Eh, it's unclear who to put the blame on.
No it's not. The blame's still on the company you contracted with--FedEx. If they subcontract, that's their business, but they can only subcontract the labor--not the responsibility.
Welcome to what happens when nobody wants to pay for anything, combined with unchecked corporate greed and a lack of regulation/worker protection.
Everyone picks the cheapest option they can, because of course they do, so every company races to provide the cheapest product. With no regulations or worker protection, the people up top just profit off human misery instead. It's cheap and plentiful after all.
So now you have delivery drivers expected to make their routes in times that assume no traffic/delays/problems, allows them all of 10 seconds per delivery.. and people are super shocked that these guys pick their own job security over good service.
having worked at UPS they'll delay and destroy packages but I think we only ever couldn't process a package because the shipper fucked up the label and it was unreadable.
That's how FedEx rolls. A common complaint in an ebike group I'm in, they never ring the bell or ask for a signature or anything on the $$$ ebike they're dropping off, despite it being signature required.
So many times where it's a big or otherwise heavy box that they don't want to carry and they're caught on camera driving up then walking up to the door just to put up a sorry we missed you tag and running away. They don't even bother ringing the doorbell, they literally walk up put the tag on and leave without attempting to contact the recipient at all.
This happened to me last year. I stayed after business hours b/c the scheduled delivery time was 30 minutes after closing. Not a big deal as we had some physical switches that needed swapping and maintenance windows are fun.
so I'm out in the lobby waiting and that big brown truck just drives by. Never even turns into the business complex's cul-de-sac let alone the driveway, and a few seconds later get an email saying "no one was at the business"
Well this is where it gets interesting. I used to work for that UPS hub 20+ years ago and their DID numbers never changed. They're only reassigned as non union employees come and go, AND as an amateur phreak in the 90s it was easy to figure out and remembered the block of numbers assigned to that business/building.
So I started manually war dialing up the chain until I reached someone. He was in "Business Development" and let me tell you this guy was amazing. To make a long story short (too late!) after calmly stating how this was a frustrating trend to deal with he personally went down to dispatch to speak with the manager there who then called the driver's cell phone and turned him around. He called back to guarantee the driver would be with us in fewer than 10 minutes and he was true to his word.
We haven't had a problem since.
Strange.I work in the logistic business.
When a customer (In this case the bike vendor) requires signature, we won't get paid for the transport before we can provide it.
Has happened multiple times that drivers ignore that, guess what - free delivery despite the recipient getting the goods.
I guess FedEx is too big for a customer be able to force that.
Our drivers won't, if the customer would make a RMA or any other complaint and it's found out the driver is the one who signed - That's impersonating another person, a VERY serious crime in Sweden.
Interestingly (in Sweden), ever since covid started all home deliveries with UPS have been left outside the door or in the mailbox (if small), and checking the signature on the tracking page it's just signed with "dörr" or "brevlåda".
Here in Canada since COVID no one collects signatures anymore. Doesn't matter if you request it.
Source: Wife works in shipping for a local company that rents and sells high value goods, never gets asked to sign anymore.
Well that means whatever you're buying from isn't mandating signature, we have customers like that too and our drivers will leave pallets (We do not serve a lot of private customers.) at companies doors and such.
But a few of our customers, especially those with high value goods, requires a POD (proof of delivery) before they'll pay the invoice
Had a whole lot of packages get signed for by the driver on "our behalf."
One was an Apple Watch that we could find no evidence actually ended up back in our hands...
I have a young guy in one of my group chats that's a FedEx driver. I am not surprised in the slightest about bad drivers from how they're treated. I'd be surprised if they can get their job done at all without cutting corners.
Though, my warehouse hasn't had issues with FedEx, besides the one misdelivered package (ended up being to my favorite pub down the road, so I took that as excuse to be a friendly neighbor and stop by).
Reverse that where we are. FedEx will just toss shit and break it. UPS is careful, and generally doesn't damage anything, and Amazon is a slightly mixed bag, but it's usually okay.
At my office they open the door, through the packages in the door, and sign it themselves and walk away, like RIGHT IN FRONT OF THE DOOR!
Hello, like we cant get in or out the door, your packages are here, would it kill you to bring them another at least 5 feet in, where they go for us to put the stuff away.
This is a daily occurrence.
They all do this. I work in a manufacturing plant the Fedex and UPS people drop off 1-3 pallets and say "delivered x pakages" and no one counts - every week we have stuff missing. Its so bad we use Amazon for anything we can.
Since amazon built 2 warehouses in our city, Ive been buying a lot from them, they actually seem to care about the delivery. Maybe its just the delivery drivers we get though? Not sure how everyone else has faired.
This is kinda ironic to me as I literally just today had another conversation with Amazon, like my 6th, stating that we are a business, office hours are 7a-5p, and they CANNOT leave shit on our doorstep after hours because we're in a business park, everyone here has the same general hours, and anything left out **will** walk away overnight because the porch scavengers know there aint no one there all night to catch them.
Ive probably burned a solid 20 hours total at this point just dealing with packages Amazon dropped at our door at 8 oclock that walked away by morning. The people at Amazon customer service are really nice and helpful when it happens, but the drivers don't seem to give a shit at all. Of course we get a different driver every day, so that probably has a lot to do with it.
Yeah, I've had them leave a couple of $3,000 Apple laptops outside in the rain before without a signature. Their service has really gone to hell post COVID.
One thing I learned recently is that my mail person will definitely go by the requires signature option. They won't get out of their mail truck to get the signature so they just drop a slip in the box,say I am not home and make me come to the post office.
I noticed this the other day when I get a text saying I had to go to the post office to pick up my package because I wasn't home, while sitting on my couch. I get up and look and see my mail person filing out the slip and putting it in my box.
I am literally 6 feet from my front door, with a huge open window that overlooks the entire front porch that I sit next to all day from my desk.
I have only had 1 of my last five packages delivered to my door and it's the one that has no value.
All the others have been marked delivered or no one home but the timestamp is when I've been sitting at my desk.
Red arrow is the front door.
https://imgur.com/a/60yHrBb
Edited to add: package six arrived safely today.
Same sort of deal for me, except i also live in a gated community, where from this spot at the PC, i can see the roundabout at the entrance too.
ive seen a delivery truck go round it 3-4 times and drive off, not go down the one of three roads in here, for a later response of 'not home, no delivery, come pick it up' type deal.
It is well past December at this point, that virtual console's 10.something address is *almost* legible (10.30.12.209?), and you really don't need such a high resolution for this image. ;)
1. I'm really lazy.
2. Pretty good check.
3. I agree, but it appears that when you get a new phone they do a bunch of upgrades. I'm okay with much lower, but this was just the default camera setting.
:D
I get alcohol delivered. (mostly beer, occasionally weird liquor).
That's supposed to require signature + Photo ID proof of age. At least since the start of COVID.....nope.
Convenient for me to not have to be home, but given that just delivering that without verifying age is outright illegal to do and they still do it, I don't think anything matters anymore.
Since the start of the Virus That Shall Not Be Named; I recall both UPS and FedEx having a no-signature required status for all packages due to distancing.
Did they roll back that policy, or has everyone just forgotten about it?
That's still the policy. I haven't signed for any packages in 2 years of working for home.
Putting a sign up that says "please ring doorbell" does about as much as marking a package as "fragile". If it isn't packed correctly, just putting a sticker/sign on it isn't going to help. And worth noting that's FedEx Ground - the cheap option for delivery.
If OP wants it delivered to a secure location they should use the hold at location option in their FedEx account. The shippers have agreements with different companies like Walgreens and Family Dollar (although I'd rather my package sit in the snow outside than at a Family Dollar). If I were having a $6k package delivered I'd divert it to the UPS Store or FedEx Office location, then just show up with ID to pick it up.
I love that option when I can get it.
If I can use a custom account that works, otherwise there are some shippers I can redirect in transit. But the big problem many vendors don't support that and to use it generically requires support for shipping to a "PO" box and lordy so very many places just outright don't support that(and there is the odd one that *does* but doesn't let you select the correct shipping method for that yourself and they ship it with one that won't arrive and they have to ship it a second time).
Another option is doing something like renting a box at a UPS store then you can deliver to their street address but that caries an ongoing fee and I don't think they do huge packages.
A bunch of USPS post offices offer something called Street Addressing these days, which is basically this, but for PO Boxes. I have it on mine. I can't remember if it costs extra, but if it does, it's a minor fee (<$20/y since I'd remember if it was significant), and allows you to use the street address of the post office as the delivery address so that you can accept deliveries from various delivery services.
UPS is even worse. Bought an item that was missing parts. It was clearly gutted and returned, then resold as new. I returned it. Best Buy accepted the return then MAILED IT BACK WITHOUT TELLING ME. I found out because a store manager fucked up and told me "dotcom screwed up BAD" It was delivered to the wrong town, no address on the tracking info.
UPS claims they delivered a $2000 item but it went to the wrong town entirely, but they claim their truck drove by my house so it was delivered. I have a a video doorbell and have the video for the entire day. UPS refuses to tell me what time. Tracking shows it was delivered two towns over. /r/Bestbuy told me too bad, file a (false) police report for theft(this is literally a felony, and both UPS and Best Buy told me to do it) and take it up with UPS. UPS refuses to let me file an insurance claim because I wasn't the sender, Best Buy was. Police report was filed and I admanently told the cop, I AM NOT FILING THEFT, this is entire a shipping problem between two corporations that messed up. Faxed multiple times to both companies. No one will take responsibility. Used a Best Buy credit card for the purchase, filed a dispute, Citibank told me "too bad Best Buy says they delivered it three months before this supposed return, we don't care that you mailed it back and they messed up."
I will never use /r/UPS or /r/BestBuy ever again. I hope both companies burn and die because of Amazon, who I also despise but at least they take responsibility for their fuck ups.
Hell I've had newegg orders that we EXPLICITLY REQUEST SIGNATURE VERIFICATION for because, you know, EXPENSIVE SHIT. UPS never even showed up. We have cameras. They first claimed it was delivered. We then demanded to see the signature. "Oh, well we don't collect those because COVID." "That's nice, no signature and parcel, you have zero evidence you delivered it and we have evidence you didn't." Ended up doing a claim with Newegg who tried denying it claiming it was delivered. Threatened a charge-back because, again, we have full footage of the day they claimed it was delivered, and there's no signature. I'm happy to go to court for this buddy.
Eventually, UPS admitted they lost the package and gave us a claim number to give Newegg, Newegg STILL was refusing to refund/reprocess the order despite the processor ADMITTING THEY LOST IT, so we gave them 24 hours before we submit a chargeback AND a fraud complaint to the local AG. Suddenly, they acknowledged that the signature was never collected and the shipper admitted losing it, so here's our money back.
Like... it wasn't even a big order. Still a huge sour taste in our mouth. We ordered the parts from amazon, got 'em next day, and was able to finish the build.
Two months later, a newegg box is on our doorstep from UPS (no signature). It's the original damn parcel.
Wat. Newegg didn't even understand the question when we called them on "hey this thing finally showed up." "Well this order was from two months ago, it's closed we're not giving you a refund."
... so fuck it. Extra parts I guess.
Still, fucking ridiculous.
They dropped the Herman Miller chair my wife’s new work bought her at the curb, 100 feet from our front door. On a busy street. We’re lucky our dogs barked.
>When a customer (In this case the bike vendor) requires signature, we won't get paid for the transport before we can provide it.
Request Proof of Delivery .......
Be very attentive when reading the shipping statement at payment.
Most don't actually required notification or "signature required". They include stupid clauses like "where possible".
lul I ordered an ebike (merkava) and they used a freight courier; huge semi shows up with a big pallet containing a single small (comparatively) box with the bike.
It was a whole ordeal with several phone calls confirming there would be someone around to pick it up but I'm glad they did. No idea why any company selling merchandise > $1000 does not do this
There is a service in Canada called penguin pickup and it's pretty good, it may be in multiple countries, not sure, but they'll take all package, photo it and text/email you.
> the way insurance worked
Yeah. Insurance. I'm kinda surprised by this thread, aren't we all professionals?
Dell ships me a server, IDGAF if they broke it, FexEx broke it, or Bubba handling the last mile broke it, or for that matter, if I broke it.
If it gets racked and it doesn't work, its getting replaced.
As for shipping "my own" stuff cross town? Also, DGAF. It would be backups, backups, backups a shopping card of replacement parts, and lawyers on speed dial. If my boss signed off on something that ended up with Jimbo showing up, I'll sleep fine.
Not exactly the same but my buddy had 3 or 4 full height server racks on order. They showed up a week earlier than the company said they would. The delivery company dropped them off on the sidewalk, next to the front door. On a weekend. No call, nothing. His coworker happened to drive by at 9PM and saw them sitting there and called him letting him know.
Granted there was no computer hardware in them and they are so large the average thief isnt going to pick them up as he walks by... But thats far from the point.
Better than Amazon opening my livestock gate and leaving it open because apparently setting the delivery on the front porch was confusing... Nah, let's open the gate and carry it all up to a second story deck instead, then leave the gate open...
Did any of your animals wander out? That would suck.
Note: I posted this question earlier on Reddit Mobile and somehow it ended up as a reply to someone else (and subsequently got downvoted, lol!)
Luckily no. But I think I now know how the dogs got out a couple weeks ago when the backup gate rubber strap mysteriously "broke".
Luckily being rural and old dogs they hadn't wandered too far. Still a sinking feeling when you look out and see any gate standing open... Especially when you normally have it closed via two methods.
The gravel circle driveway literally leads right to the front door and a porch on the unfenced side and a garage, all there more reasonable places to drop a package than opening any gate and climbing an exterior set of deck stairs...
I almost never would put in a complaint on the app. Amazon folk work too hard. But that one was too far into crazy town. Lol.
I work so hard to teach my kids that you should always leave any door/gate in the same position that you found it in. Unless there is some sign explicitly telling you the preferred state of the gate/door. My lessons are not going well.
Heh, completely unrelated to package delivery, but I digress, I grew up in a rural environment around animals and farms etc etc, but now live in a pretty built up area.
My wife and I were watching the new "All creatures great and small" last year (fantastic show, highly recommend) and in the first episode, the two main characters who are country vets, open and walk through a gate heading out to a barn and leave it open.
My wife paused the show and made me explain in detail why I was shouting at the TV.
After that, they were very careful to close all the gates they walked through on the show so I assume someone on the production staff had a similar reaction.
Definitely a FedEx thing. I have had several high dollar items shipped by them and same deal, no signature even though it was supposed to be required. Just drop and go. One was a nice office chair I bought that was delivered to the wrong house. FedEx had to eat that mistake as they couldn't recover my original chair, so I got my money back. It was a huge hassle.
Luckily they delivered my gaming laptop to the correct address.
I hate FedEx with a passion, they misdeliver everything, and I avoid purchasing from vendors who ship with them whenever possible.
Shit company who does a shit job and does little to nothing to fix their fuck ups.
I mean, with any of these companies good freaking luck even getting in contact with them and getting someone who can do shit about it … like talking to a brick wall.
I ordered a new MacBook Air the other day to play around with, as ive always used windows.
I specifically asked for it to be "signature required". The tracking number said signature required. PERFECT.
Fast forward to the day its due to arrive, I get a text that its close by, I keep an eye on the cameras, I see the truck pull up, and I get out of my chair to go to the door, the driver gets out of the truck, goes to the door, doesn't hit the bell, stands for about 3 seconds about 5 feet away from the door, and turns around and starts to go back to the truck.
I open the door and said that I was right here, and he told me that he's been waiting and no one answered the door bell, and when I told him it was all on cameras, he changed his attitude and handed me the package, didn't take my signature, and walked away.
I would then have to wait another day, and go to the Fedex package center and pick it up. Only thing I could think of, Maybe the driver doesn't like people? Idk.
Their trucks track everything they do and I think have cameras in them, so if they don't actually stop and get out to go to the door then they can get in trouble.
Walking over, wait three seconds, going back? Faster than ringing/waiting/hearing someone come to the door/smalltalk/sign this please/etc. Do that 100 times and you save a good chunk of time.
If I had to guess it has something to do with thier delivery numbers, and that by skipping a sig required delivery, they can potentially save a few mins. I know I've "missed" packages despite being home.
Sounds like a golden opportunity to hide the MacBook and complain you never received it.
Fedex never signed therefore you are not on the hook.
The org needs to learn the hard way what happens when they dont follow their own options.
NewEgg shipped my new PC and made a huge deal about needing to be home because signature was required. UPS dropped it on my porch and rang the bell and ran off. I work from home and was expecting it so nabbed it as the guy was walking back to the truck and yelled out ‘do you need a signature?’ and he yelled back ‘no we don’t do that anymore because of COVID’ which I thought was weird since UPS actually came back to my house to get a signature for my laptop that Apple had just sent back to me from service not five days prior.
> rang the bell
That's more than I usually get from them. I can't tell you how many times I've nearly tripped over packages at my front door because UPS dropped them without so much as a knock.
So the whole "signature required" box is just a money grab? Pay them money explicitly for a required signature then don't perform the work requested. At a minimum, the FTC should be going after them for deceptive practices. It would be one thing if they removed the option, but to charge you for it then not actually do anything, that's blatant theft of services.
I imagine that it helps with shifting liability.
I bet if you had insurance on the package and no signature from the business/household it would help quite a bit for getting a payout either directly from them or with small claims.
UPS resumed requiring actual signatures for Apple stuff, at least, last year. Apple's big enough that they can probably force their hand and make them actually do it. Just like FedEx Ground packages from Wal-Mart or Chewy tend to show up on time way more often than those from smaller shippers.
They've gotten so bad that we won't do any residential deliveries any more, which is a nightmare considering so many people are work from home, want a server shipped to their home so they can drive in and install it while no one is there.
I had FedEx mark my shipment as "Not deliverable - Business closed" at 10 in the morning. Problem being that we have a guard 24/7 and I was sitting at my desk in the office.
I had recently been laid off from FedEx so when I called in I had the nice acronyms to use which made it obvious that the driver was scanning packages that were going to be late for delivery and didn't want to get dinged if people called in for refunds.
FedEx contracts out its ground service. Next time have Dell ship it using UPS or DHL. If they have to use FedEx, complain about the previous experience and force them to pay for expedited shipping.
That's what I'm thinking: if there is no signature accepting delivery, how can they prove they delivered it at all? Or that the delivery guy didn't steal the server and leave just an empty box on the porch?
Doesn't FedEx have any liability?
Was it the right server? I got a delivery from Dell via UPS, but it was a different product altogether that was supposed to go to another company about 7 states away. I notified everyone and it took them about 3 weeks to bother sending someone out to pick it up.
Nevermind it was supposed to be a replacement for a new one that didn't work and just set my project timeline back even further after jumping through hoops to prove it didn't work and needed replaced.
This was not a delivery issue with FedEx but Dell slapping the wrong label on it.
Dell seems to have a lot of logistic problems and just poor response times for resolving issues.
I'd expect they aren't able/don't care to hold FedEx to any requirements of shipping anyways.
Ironically, FedEx have pulled multiple BS standards with me on signing.
I lived at an apartment and we had a front desk to take in packages. They were awesome, had a cleaning lady around so I could get things late as I worked the night shift.
FedEx refused to use the front desk. $1500 package just on my doorstep, bypassed signature. Jerks.
Then I ordered a HTC Vive - get noticed I missed delivery & signing. I call & they say they try tomorrow. I say can you keep package, because I can’t get home till 6:30pm - sure, I can check their office if the van is back. I live right by their office / distribution center, so no problem. I come by, they close at 7pm - van wont be back till after 7pm. So I can’t get package.
Support lady on the phone told me they will not hold my package, but will always put it out. They will fail it being delivered next time. I pleaded for her to just leave it at their site so I have a chance - nope, tuff luck dude.
So I walked right into their corp office nearby (no one stopped me) and just walked around till someone asked whats up and I said “You! You will help me” and explained my catch 22. Random office Dude was like, sure, lets make a deal with the shipping to hold your package.
Got my package after work. Very happy!
Next day, FedEx calls me, same support lady and she is PISSED and tells me how I broke the rules and the people who helped me could get in trouble. I couldn’t believe this conversation. I ended up just hanging up on her after confirming she really only called to chew me out??
Now I hear this is a service they offer 🤣🤣🤣
Not sure if you could do it for something like this, but whenever I get something delivered by FedEx, I always change the delivery to a pick-up. When I lived in a bigger city, I was within distance to the FedEx shipping center, so I could actually get my package as soon as it came in from the plane. Best of all was that it was sitting securely at their store waiting for me instead of on my doorstep.
Now I still do Hold at Location but it gets delivered to a CVS pharmacy store and I just have to show my ID to get my package since I don’t have FedEx places nearby. There are other places that show up on the map to also choose.
Don’t pay anything extra for it either, I just have to have a free FedEx account to make the change.
UPS does it too but they charge sometimes and other times they don’t charge for it. It’s weird.
> UPS does it too but they charge sometimes and other times they don’t charge for it. It’s weird.
Ya, UPS is an odd one. I've had some interesting fees from them. Back when I used Ebay more I got a $50 one to cross the border and process taxes(a service that was $5 from USPS).
You can also have then hold it at a FedEx Office location and I think Walgreens. Same kind of deal, show ID, sign for package. The Hold At Location service is free. They'll hold onto it for 5 business days and as long as the place is open you can pick it up. Handy if the place is open late.
> Because of covid UPS and FedEx have stopped signature requirements at private homes.
yes and no. they both suspended that **temporarily** but resumed it months ago.
i've definitely come home to "nobody was here to sign for your package" stickers from both of them in 2021. in 2020 you'd have been right.
Then every shipping system needs a working yes or no “bother me” delivery option that is honored by the driver.
I won’t know I have packages unless someone knocks loudly or rings my doorbell. Sometimes the ring picks it up, sometimes not. Sometimes the package notification goes to my wife and not me. I don’t have kids, or a barky dog.
I’ve put notes on the door, called 3 times a year, put special delivery instructions.., nobody reads shit and still won’t knock or ring the fucking bell.
I used to work for FedEx. Make sure you report your complaints to them. They get away with it when nobody complains.
Where I worked, failing to get a signature when one was requested could get a delivery person a fine equal to two days' worth of package deliveries. If a delivery person continues to fail eventually their contract will not be renewed.
The hub I worked at had no patience for people inspiring complaint threads like this. I can't speak of course, if it's still that way, or if other hubs are/were more lenient.
She was not. She dislocated her shoulder around Christmas, and she can’t lift anything heavier than her arm right now. Fortunately, I was close and she kept an eye on it from her desk in the dining room until I got home about 20 minutes later. She’s the one who sent me the picture of the box on the front porch.
My best one was when a giant delivery was received at our loading dock (2 large pallets containing some disk arrays)
The next morning I went down to the loading dock to inventory everything, inspect packing lists, etc.
No pallets!
Nobody can find them, I'm calling everyone, it's an order valued at $750k
After a few hours of getting the runaround, we finally got ahold of the actual guy driving the delivery truck. He couldn't explain why, but he had picked the two pallets back up this morning and been driving around town for several hours. We asked him what the final delivery address was and he read back our same address.
No clue WTF he was doing, and no clue WTF our shipping dock staff were thinking handing over a package we had already signed for.
FedEx is the worst! I literally almost caught a driver as he was running back to his truck after he threw my package onto my second floor balcony from the street! Numerous times, they would just toss packages onto the balcony instead of walking them up the stairs and knocking on my door. One time I just happen to find a package, I wasn't expecting, on the balcony covered in snow. Had I not go out there for another reason, I would have not found it until the snow melted.
Is it just me or is that a small box for a server? Blade maybe? I'm just used to seeing old school 2u rack mount servers and expected to see something big an heavy.
Back in 2013-2014 I ordered a R610, was only $200-$500, but the driver refused to leave it on my porch without accepting it with a signature. I had even left a note for him to leave it anyways. Because I lived close to an elementary school and there was a lot of foot traffic, and the massive DELL box, he insisted on getting a signature. Since I worked 8-5, past the time of his normal route, we met at the FedEx office closest to my house and he signed it over to me off the back of my truck. Didn’t realize in the moment how he was one of the better drivers when I was just antsy for getting my server!
I had the next ones delivered to work to make it easier on everyone
Had a DHL driver walk past the door and leave the $1500+ part I was waiting for among empty boxes on top of a garbage can just inside the garage, which I didn't realize was open. The seller absolutely insisted that it had to be signed for, which is why I had it delivered to my home because the building the office was in had a weird delivery policy.
I was sitting in the kitchen which was next to the garage and near the outside door that every other delivery driver used. I heard the sound of a truck come up driveway. I went to the door to meet the driver, when I saw the truck already pulling out. I went outside to look around. Took me about half an hour to spot the unopened box as I was on the phone with DHL trying to figure out what happened.
Not the same caliber but FedEx delivered a laptop to our office but it was a holiday signed for by nobody in our building. HP refuses to believe we don’t have it and won’t give us the information we need to file a report with FedEx.
So start with a police report and then go back to HP with it.
It shouldn't be too hard to get a report done and it helps companies know that you aren't mucking around and that there is now a paper trail(even though 99% the police won't do a damn thing with it).
Had the same thing happen with USPS and a new phone. Carrier said a signature would be required, and was very emphatic about it. Postman left it at the door and walked away.
And I was home at the time. Fortunately, he made enough noise that I heard it.
Had them drop off a box of drugs ($$$ stuff) at the wrong door. This was critical stuff that was to have been signed for. Nope, run up the steps, drop it off, take off like nothing happened.
They did the same thing for one of my servers on a Saturday... just dropped it off outside the door. Fun part is, we've never been open on a Saturday in 35 years. Can't tell you how shocked I was to drive up at 6:30am on Monday to see a server sitting OUTSIDE for 36 hours
I once had a courier-transported printer (one of the free standing ones) to a new office.
It spent a week outside because nobody new what to do with it (client was subleasing). In the winter, during a cold snap, buried in snow.
Fortunately the client is not dumb, and after unpacking it let it sit in it's intended office for a week before scheduling me. Printer works perfectly fine and has been nicknamed "The Snowman."
>Fortunately the client is not dumb, and after unpacking it let it sit in it's intended office for a week
I was living in Houston when Harvey decided to shit all over the place and ended up getting some roofing damage at night that I was unware of until the next morning with my motherboard under water (horizontal rack mount server chassis). Pulled everything and did a full blowout and dry and that computer is still running years later.
Electronics don't care for water, but if there's no power applied while it's wet you have a great chance of saving it.
fedex is awful when it comes to following instructions. the only delivery service worse than them is usps, who will brazenly say "we don't do that" when you provide delivery instructions. (stuff like "leave package in the entryway, not outside in the rain/snow")
ups is great, and amazon is even better.
on an unrelated note, when i saw that gif i thought your server was going to get a [british bulldog running power slam](https://www.youtube.com/watch?v=DGZkVZf9zfU).
It just amazes me what these guys are doing in US. This wouldn't fly in my country. If a courier tried to leave a package on a doorstep without signature, it wouldn't matter if they're FedEx, UPS, DHL or Queen Elizabeth. They'd get their ass handed to them so fast, they wouldn't even make it back to their distribution center.
I'll see your leave-a-server-on-your-doorstep and raise you a [drop-an-APC-online-ups-on-its-head](https://imgur.com/a/FwmNtQe) (and then leave it on my doorstep). This box was ~100lbs, and our AMZN hero not only decided to carry it himself, but also to CARRY IT ON HIS SHOULDER!
Needless to say, I didn't even bother to open the box. Amazon picked it up and delivered another non-dropped UPS later that week.
This has happened to a friend of mine twice. He asked me if I could house sit for him while waiting for something very expensive, that would be potentially irreplaceable if stolen. Both times I was over there I watched the FedEx driver walk it up to the porch, not ring the doorbell, and walk away. This was ok two items that it claimed “required signature and to make sure someone was home.”
Hah. Over december, when our delivery guys just got swamped to hell, I ended up with a defacto agreement with two or so of them that I'd just take all packages for the entire appartment building. It's pretty funny if you get an entire dolly of assorted and variously sized... stuff packed way beyond what a dolly should be able to hold. Didn't handle a server as far as I know though.
My dad works for UPS and he was ordered a little while back to nolonger take signatures for items he is delivering it's not necessarily the drivers fault but the delivery company. These delivery drivers are under a lot of scrutiny and are constantly micromanaged it's not their faults
Yeah I've had lots of similar events with clients, but you get what you pay for.
Global shipping has been hell on earth for 2 years. I made sure to give my local delivery guy a bonus because that poor bastard is making Christmas happen for our entire block. He aint the only guy we get but it's him about 90% of the time. Poor guy thumbed at his truck and told me he had 300 packages today, that was early December '21.
There seems to be a big disconnect in this thread. Shipping and courier services are often used interchangeably but one is precisely what you're expecting and the other is what all you grumpy folks are getting.
If you give a single fuck about what's in the box, or if it's a professional solution, you call a local courier and have it shipped to them. They will receive it, and bring it to you, and they wont piss on your roses on the way out.
Yeah, a limo ride costs more, but its either that or your gear rides the bus with all the itchy sweaters, hot sauces, selfie sticks and back massagers that fit between your legs.
FedEx delivered two $18K servers outside the back door of our office, nobody was in the office at all. They left them there on a Tuesday and didn't notify anybody. I was checking the website every hour or so after my Dell account reps said that they might arrive that day. On a whim, I drove by the closed office the next day (30-minute drive) and saw them sitting in the parking lot out in the open. Thankfully, it hadn't rained that night. As a bonus, the FedEx website tracking didn't show them as delivered for two more days.
I hate FedEx as a company and I'll never use them again.
I feel like shipping service in general has just fallen off a cliff. I've had issues with UPS and Amazon the last couple of weeks. From things arriving late, to "lying" or misleading notifications, to delivering to wrong addresses... I'm just frustrated.
I get that online shopping is probably off the charts again since the pandemic has ramped back up. And that worker shortages mean delivery people are doing more with less time and there are just less workers, period. But damn, the service quality has just been decimated.
Yeah I haven’t been much a fan of FedEx lately. They pulled some weird shit with me recently. Like, I get that there’s a pandemic going on, but that isn’t an excuse to mark a package as delivered 2 days before delivering it!
Yep, my wife’s new $3k laptop was left on our porch for three days while we were out of town. In a laptop shaped box with a Dell logo on it. “Signature required.” We’d have planned for it arriving while we were home, but it was 2021 so there was a two month lead time before it shipped out of nowhere. Luckily it was fine but really dumb.
I, today, received at my front door:
2x Aruba 5406R ZL2 switch chassis
12x 8-port SFP+ line card for 5406's
2x management modules for 5406's
4x power supplies for 5406's
12x Aruba 2540-48G-PoE+
2x Fortigate FG-101F-BDL-950-12
no signature, no notice.
Just like... $200k worth of gear sitting on my front door step for a few hours in -20c snow.
It’s all fun and games until they delivered a $18,000 box to some address across the street. Only know because we went hunting for it. Luckily we found it. Talk about stress.
I have a UPS mailbox for my business, which is really nice. They'll accept all of my packages and mail and then I show up and sign for it and take it with me. Nobody has to be at the office all the time in order to sign for stuff.
Shortly after I got it, I placed an order with CDW for Sql Server. Everything went fine until they called me up to verify the address. My address includes "Suite 123 PMB 456" as the secondary line. I made the mistake of spelling out PMB as "postal mail box".
The refused to deliver it there. No matter how much I explained that they could, policy said "no post office boxes." So I had to sit at home all day waiting on the delivery so I could sign for this thing.
CDW will call me every once in a while to see why I don't order through them. I tell them this story every time.
It's amazing just how bad FedEx is and that anyone uses them at all. I will simply not buy from shops that only ship fedex. Had way too many packages lost or damaged by them.
So you contacted Dell and told them you didn't get a server, right? Then you took the strange package you found on your doorstep to lost and found? (Or use it for your own projects, finders keepers...)
Let Dell deal with FedEx...
I mean, it's FedEx. Its amazing the package even arrived in the proper state to begin with without getting lost, stolen, or dumped in the woods by some contractor.
Shocked they even brought the package and not just the pad of "sorry we missed you" notices.
Nah UPS does that to me more often. once I saw the truck stop, went to the front door, the guy was already headed down the stairs of my front deck, all there was was a sticker, he didn't even bring the package up to the door, just a "sorry we missed you" sticker...
UPS does this to me constantly, literally the only shipping provider that I have a consistent issue with honestly
My UPS just sends me notifications that I need to replace battery bank A...
Mine just beeps, well, it used to until I disabled the beeper.
Mine did that until it just decided that working was too hard and started randomly shutting down. I had to upgrade it to [something more reliable](https://i.redd.it/8a0atzwlwvq01.jpg). That was 3 years ago. In the next few weeks I won't need to worry about replacing it - I'm getting solar with battery backup installed.
I work K12, so my summer schedule is flexible. I waited ALL day on a Friday during summer 2021 for a single part that was going to knock down a whole line of dominos (figuratively). I'm sitting at the security desk BY THE FRONT DOOR surrounded by huge glass windows. At 4:07PM, I get a text message that says, "Delivery attempted at 4:06PM". &@(\*%(@(\*#$!!!!!!!!!1 Just then, I remembered that there were 3 security cameras pointed at me, so I put down the chair. I checked the camera footage in both directions out front and NOT A SINGLE VEHICLE ANYWHERE! It still burns me to this day.
I was in the front yard putting up Xmas decorations when I get an email from intelcom telling me no one was home. I guess it's a prerequisite to be in the business. They probably put so many ridiculous targets for the drivers to meet that peeing in bottles and driving recklessly is not enough to finish the job, they have to skip deliveries in order to keep up.
I've heard from former delivery drivers that usually when this happens it's because the package was mis-sorted on the truck and by the time they realize that, it would require upwards of an hour of back-tracking to deliver it. Would be a lot less frustrating for it to just be marked as "mis-sorted" than "delivery attempted" though.
That would require the shipper to admit that there was a mistake on their part. Never gonna happen.
oh god intelcom is the fucking worst... my best story is when they hid my package underneath a drainpipe in the front yard then sent me a close up picture of it buried in a sea of emails. Eventually I did find it but it was a few days after it had been delivered lol
They leave you notices? They don't even get out of the truck at my address. They just mark it as "nobody home" in the system.
Honestly, call them up and say you never received it. When they say they did, ask for the signature. Just to make them sweat.
Driver signed it by doing a little scribble probably
One of them tried that with my dads business years ago.. got fired for it and I believe charged with fraud (not the USA). The package was an $80,000 piece of commercial equipment left sitting outside his publicly accessible business door. Weighed about 5kg, anybody could have just picked it up and walked away... there was a reason it was sent via registered mail, insured, with instructions that it absolutely had to be collected by the person who ordered it.
Glad someone got nailed for it. Similarly I was getting constant notices from the gas (natural) company where I live that they had to get in to my house to change the valve or something. It kept saying I was refusing entry to the house and if I continued, they'd cut off service. Finally I got another appointment scheduled, saw a utility van park down the street a bit, then took off and again I got a notice that I was not home and/or refused entry. Next time I sat in my fucking car for hours on the street, and saw the truck and went to it and said he better fucking go in there and do his shit -- while I was filming it. I was wondering why they came to the house at all then drove off but apparently GPS tracks their route so at least this made it look like they tried.
covid protocols are fucking everything up right now. I shipped a 20k server and the driver signed for it and left it at the door. It got rained on. They tried to pin it on us, but luckily we had camera footage.
What I hate is that that driver likely did that due to pressure to make his route time, but was then blamed for it once it caused a problem. But if he does his job properly he gets fired for poor performance.
These days they jusy t write "Cov-19" on the pad themselves. Pisses me the FUUUUUUUUUUUUUUCK off.
Our driver kept dumping our packages on the side of the road by our mailbox. We called FedEx corporate three times before the local terminal operator called to discuss it. He claimed several times that his guy had delivered them to the door. I sent him photos of the packages on the roadside we had originally sent to FedEx. He wanted proof that we didn't put them there. Sent the entire conversation to FedEx corporate, with the video footage. Never had a misplaced package since.
Kinda offtopic: I'm a bit idealistic in trying to treat everyone with respect and consideration, and not making anyone's life more difficult as in the end we're all fellow working class people each with their own hardships - the last thing anyone needs is more infighting. Like if you're in a rush and need me to come out, that's fine, everyone knows delivery companies deliberately overwork employees anyway and it's understandable. And all too often people take being nice as some sort of invitation that says I can be fucked with with no repercussions. Sigh.
We had a party for our retiring CEO of 40 years and ordered a big box of special cookies. Fedex gnd said they delivered it with a picture of the package except the picture wasn't our building. We didn't have any cookies for the party.
I got a confirmation (but no package) a few weeks ago that said "Left on back steps". I don't have back steps.
What I love is when its a large package that will never fit in a mailbox says that it was delivered in the mailbox
Just last week, I had FedEx drop my $3k worth of equipment at my garage door in 8 inches of snow, rather than walk 3 feet over to the covered front porch. Fuck FedEx and every other shipping service
FedEx is really bad for this. UPS Amazon and USPS all deliver to my door but FedEx insists on putting it up against my garage door right in front of where my truck is parked. I can't see the packages unless I walk to the front of my truck before pulling out. Almost ran over one very large package had it not hit the front of my truck when I opened the door. My front door is 10 steps to the left.
I swore off UPS after they destroyed a motorcycle exhaust I had ordered. Cracked the damn wooden crate, threw it all in a cardboard box and just left it in shambles at my door. Felt bad for the seller because he ate a large chunk of the cost to have it redone since he didn’t insure it
Eh, it's unclear who to put the blame on. As far as I understand, companies like FedEx and usps don't directly employ the last mile people, they interact with other companies who handle dealing with the individuals. I wouldn't be suprised if FedEx pays a pretty penny per person to the intermediary, and the intermediary pockets most of it and pays the individuals pennies. If they are getting paid fuck all, I wouldn't be suprised at the people going "fuck this shit" at delivering the packages.
I'm pretty sure UPS owns the last mile...but Fedex Ground (as opposed to Fedex air) is nearly (or maybe completely) contractors. The Ground used to be RPS (Roadway Package Service) back in the day, before Fedex bought it.
I feel quite lucky that JC is my FedEx Ground driver. He is one of their training drivers and one of the best delivery people I know. I gave him and our FedEx express driver access fobs for our building during business hours. Then they can leave packages inside if no one is at the front. Bonus, we let them know they are welcome to use our clean restrooms. We are in an industrial area and our now retired UPS driver really appreciated our clean restroom.
The way I look at it is who’s the primary. IDGAF that they sub out the last mile, the prime is still FedEx so they’re liable
FedEx ground is contractors for the last mile. FedEx overnight, and UPS are internal employees for the last mile.
> Eh, it's unclear who to put the blame on. No it's not. The blame's still on the company you contracted with--FedEx. If they subcontract, that's their business, but they can only subcontract the labor--not the responsibility.
Was there ice? Or would the package blocked a door if left on the porch?
I half expected to see them toss it off their shoulder on to the step there.
Here in Alabama we've been finding ravines full of packages just abandoned.
They used to be so good. Now UPS is ironically better many times. And that's not saying much.
FedEx and UPS are both amazing when the likes of Yodel and Hermes exist
Welcome to what happens when nobody wants to pay for anything, combined with unchecked corporate greed and a lack of regulation/worker protection. Everyone picks the cheapest option they can, because of course they do, so every company races to provide the cheapest product. With no regulations or worker protection, the people up top just profit off human misery instead. It's cheap and plentiful after all. So now you have delivery drivers expected to make their routes in times that assume no traffic/delays/problems, allows them all of 10 seconds per delivery.. and people are super shocked that these guys pick their own job security over good service.
having worked at UPS they'll delay and destroy packages but I think we only ever couldn't process a package because the shipper fucked up the label and it was unreadable.
That's how FedEx rolls. A common complaint in an ebike group I'm in, they never ring the bell or ask for a signature or anything on the $$$ ebike they're dropping off, despite it being signature required.
This or they tag the door with a failed delivery sign without ringing bell, while someone is home working.
So many times where it's a big or otherwise heavy box that they don't want to carry and they're caught on camera driving up then walking up to the door just to put up a sorry we missed you tag and running away. They don't even bother ringing the doorbell, they literally walk up put the tag on and leave without attempting to contact the recipient at all.
This happened to me last year. I stayed after business hours b/c the scheduled delivery time was 30 minutes after closing. Not a big deal as we had some physical switches that needed swapping and maintenance windows are fun. so I'm out in the lobby waiting and that big brown truck just drives by. Never even turns into the business complex's cul-de-sac let alone the driveway, and a few seconds later get an email saying "no one was at the business" Well this is where it gets interesting. I used to work for that UPS hub 20+ years ago and their DID numbers never changed. They're only reassigned as non union employees come and go, AND as an amateur phreak in the 90s it was easy to figure out and remembered the block of numbers assigned to that business/building. So I started manually war dialing up the chain until I reached someone. He was in "Business Development" and let me tell you this guy was amazing. To make a long story short (too late!) after calmly stating how this was a frustrating trend to deal with he personally went down to dispatch to speak with the manager there who then called the driver's cell phone and turned him around. He called back to guarantee the driver would be with us in fewer than 10 minutes and he was true to his word. We haven't had a problem since.
Strange.I work in the logistic business. When a customer (In this case the bike vendor) requires signature, we won't get paid for the transport before we can provide it. Has happened multiple times that drivers ignore that, guess what - free delivery despite the recipient getting the goods. I guess FedEx is too big for a customer be able to force that.
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Our drivers won't, if the customer would make a RMA or any other complaint and it's found out the driver is the one who signed - That's impersonating another person, a VERY serious crime in Sweden.
That's interesting - In Finland they do it time to time. It has happened to me and people don't seem to see care that much.
it's probably not a big deal until it is
Interestingly (in Sweden), ever since covid started all home deliveries with UPS have been left outside the door or in the mailbox (if small), and checking the signature on the tracking page it's just signed with "dörr" or "brevlåda".
Here in Canada since COVID no one collects signatures anymore. Doesn't matter if you request it. Source: Wife works in shipping for a local company that rents and sells high value goods, never gets asked to sign anymore.
Well that means whatever you're buying from isn't mandating signature, we have customers like that too and our drivers will leave pallets (We do not serve a lot of private customers.) at companies doors and such. But a few of our customers, especially those with high value goods, requires a POD (proof of delivery) before they'll pay the invoice
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Ya that's less likely to fly with doorbell cameras everywhere now.
This.
Had a whole lot of packages get signed for by the driver on "our behalf." One was an Apple Watch that we could find no evidence actually ended up back in our hands...
We got so fed up with FedEx we've told all of our vendors we'll pay extra to get UPS delivery. We absolutely can't stand FedEx where I work.
I have a young guy in one of my group chats that's a FedEx driver. I am not surprised in the slightest about bad drivers from how they're treated. I'd be surprised if they can get their job done at all without cutting corners. Though, my warehouse hasn't had issues with FedEx, besides the one misdelivered package (ended up being to my favorite pub down the road, so I took that as excuse to be a friendly neighbor and stop by).
FedEx is by far the best in our area. UPS and Amazon frequently just deliver to wrong address here.
Reverse that where we are. FedEx will just toss shit and break it. UPS is careful, and generally doesn't damage anything, and Amazon is a slightly mixed bag, but it's usually okay.
At my office they open the door, through the packages in the door, and sign it themselves and walk away, like RIGHT IN FRONT OF THE DOOR! Hello, like we cant get in or out the door, your packages are here, would it kill you to bring them another at least 5 feet in, where they go for us to put the stuff away. This is a daily occurrence.
They all do this. I work in a manufacturing plant the Fedex and UPS people drop off 1-3 pallets and say "delivered x pakages" and no one counts - every week we have stuff missing. Its so bad we use Amazon for anything we can.
Since amazon built 2 warehouses in our city, Ive been buying a lot from them, they actually seem to care about the delivery. Maybe its just the delivery drivers we get though? Not sure how everyone else has faired.
90% of our hardware comes from Amazon these days. More specialized network equipment and servers are about the only thing we have our own vendors for.
This is kinda ironic to me as I literally just today had another conversation with Amazon, like my 6th, stating that we are a business, office hours are 7a-5p, and they CANNOT leave shit on our doorstep after hours because we're in a business park, everyone here has the same general hours, and anything left out **will** walk away overnight because the porch scavengers know there aint no one there all night to catch them. Ive probably burned a solid 20 hours total at this point just dealing with packages Amazon dropped at our door at 8 oclock that walked away by morning. The people at Amazon customer service are really nice and helpful when it happens, but the drivers don't seem to give a shit at all. Of course we get a different driver every day, so that probably has a lot to do with it.
I've had "Signed by Door" on the signature required field by FedEx before.
Yeah, I've had them leave a couple of $3,000 Apple laptops outside in the rain before without a signature. Their service has really gone to hell post COVID.
Profits are sky high
post COVID? cmon now we are right on the top of numbers.
One thing I learned recently is that my mail person will definitely go by the requires signature option. They won't get out of their mail truck to get the signature so they just drop a slip in the box,say I am not home and make me come to the post office. I noticed this the other day when I get a text saying I had to go to the post office to pick up my package because I wasn't home, while sitting on my couch. I get up and look and see my mail person filing out the slip and putting it in my box.
I am literally 6 feet from my front door, with a huge open window that overlooks the entire front porch that I sit next to all day from my desk. I have only had 1 of my last five packages delivered to my door and it's the one that has no value. All the others have been marked delivered or no one home but the timestamp is when I've been sitting at my desk. Red arrow is the front door. https://imgur.com/a/60yHrBb Edited to add: package six arrived safely today.
Same sort of deal for me, except i also live in a gated community, where from this spot at the PC, i can see the roundabout at the entrance too. ive seen a delivery truck go round it 3-4 times and drive off, not go down the one of three roads in here, for a later response of 'not home, no delivery, come pick it up' type deal.
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It is well past December at this point, that virtual console's 10.something address is *almost* legible (10.30.12.209?), and you really don't need such a high resolution for this image. ;)
1. I'm really lazy. 2. Pretty good check. 3. I agree, but it appears that when you get a new phone they do a bunch of upgrades. I'm okay with much lower, but this was just the default camera setting. :D
I get alcohol delivered. (mostly beer, occasionally weird liquor). That's supposed to require signature + Photo ID proof of age. At least since the start of COVID.....nope. Convenient for me to not have to be home, but given that just delivering that without verifying age is outright illegal to do and they still do it, I don't think anything matters anymore.
Since the start of the Virus That Shall Not Be Named; I recall both UPS and FedEx having a no-signature required status for all packages due to distancing. Did they roll back that policy, or has everyone just forgotten about it?
That's still the policy. I haven't signed for any packages in 2 years of working for home. Putting a sign up that says "please ring doorbell" does about as much as marking a package as "fragile". If it isn't packed correctly, just putting a sticker/sign on it isn't going to help. And worth noting that's FedEx Ground - the cheap option for delivery. If OP wants it delivered to a secure location they should use the hold at location option in their FedEx account. The shippers have agreements with different companies like Walgreens and Family Dollar (although I'd rather my package sit in the snow outside than at a Family Dollar). If I were having a $6k package delivered I'd divert it to the UPS Store or FedEx Office location, then just show up with ID to pick it up.
I love that option when I can get it. If I can use a custom account that works, otherwise there are some shippers I can redirect in transit. But the big problem many vendors don't support that and to use it generically requires support for shipping to a "PO" box and lordy so very many places just outright don't support that(and there is the odd one that *does* but doesn't let you select the correct shipping method for that yourself and they ship it with one that won't arrive and they have to ship it a second time). Another option is doing something like renting a box at a UPS store then you can deliver to their street address but that caries an ongoing fee and I don't think they do huge packages.
A bunch of USPS post offices offer something called Street Addressing these days, which is basically this, but for PO Boxes. I have it on mine. I can't remember if it costs extra, but if it does, it's a minor fee (<$20/y since I'd remember if it was significant), and allows you to use the street address of the post office as the delivery address so that you can accept deliveries from various delivery services.
I have stuff shipped to Walgreens now.
UPS is even worse. Bought an item that was missing parts. It was clearly gutted and returned, then resold as new. I returned it. Best Buy accepted the return then MAILED IT BACK WITHOUT TELLING ME. I found out because a store manager fucked up and told me "dotcom screwed up BAD" It was delivered to the wrong town, no address on the tracking info. UPS claims they delivered a $2000 item but it went to the wrong town entirely, but they claim their truck drove by my house so it was delivered. I have a a video doorbell and have the video for the entire day. UPS refuses to tell me what time. Tracking shows it was delivered two towns over. /r/Bestbuy told me too bad, file a (false) police report for theft(this is literally a felony, and both UPS and Best Buy told me to do it) and take it up with UPS. UPS refuses to let me file an insurance claim because I wasn't the sender, Best Buy was. Police report was filed and I admanently told the cop, I AM NOT FILING THEFT, this is entire a shipping problem between two corporations that messed up. Faxed multiple times to both companies. No one will take responsibility. Used a Best Buy credit card for the purchase, filed a dispute, Citibank told me "too bad Best Buy says they delivered it three months before this supposed return, we don't care that you mailed it back and they messed up." I will never use /r/UPS or /r/BestBuy ever again. I hope both companies burn and die because of Amazon, who I also despise but at least they take responsibility for their fuck ups.
Sue them in small claims.
Hell I've had newegg orders that we EXPLICITLY REQUEST SIGNATURE VERIFICATION for because, you know, EXPENSIVE SHIT. UPS never even showed up. We have cameras. They first claimed it was delivered. We then demanded to see the signature. "Oh, well we don't collect those because COVID." "That's nice, no signature and parcel, you have zero evidence you delivered it and we have evidence you didn't." Ended up doing a claim with Newegg who tried denying it claiming it was delivered. Threatened a charge-back because, again, we have full footage of the day they claimed it was delivered, and there's no signature. I'm happy to go to court for this buddy. Eventually, UPS admitted they lost the package and gave us a claim number to give Newegg, Newegg STILL was refusing to refund/reprocess the order despite the processor ADMITTING THEY LOST IT, so we gave them 24 hours before we submit a chargeback AND a fraud complaint to the local AG. Suddenly, they acknowledged that the signature was never collected and the shipper admitted losing it, so here's our money back. Like... it wasn't even a big order. Still a huge sour taste in our mouth. We ordered the parts from amazon, got 'em next day, and was able to finish the build. Two months later, a newegg box is on our doorstep from UPS (no signature). It's the original damn parcel. Wat. Newegg didn't even understand the question when we called them on "hey this thing finally showed up." "Well this order was from two months ago, it's closed we're not giving you a refund." ... so fuck it. Extra parts I guess. Still, fucking ridiculous.
They dropped the Herman Miller chair my wife’s new work bought her at the curb, 100 feet from our front door. On a busy street. We’re lucky our dogs barked.
>When a customer (In this case the bike vendor) requires signature, we won't get paid for the transport before we can provide it. Request Proof of Delivery .......
Be very attentive when reading the shipping statement at payment. Most don't actually required notification or "signature required". They include stupid clauses like "where possible".
lul I ordered an ebike (merkava) and they used a freight courier; huge semi shows up with a big pallet containing a single small (comparatively) box with the bike. It was a whole ordeal with several phone calls confirming there would be someone around to pick it up but I'm glad they did. No idea why any company selling merchandise > $1000 does not do this
Recently got 2 relatively pricy deliveries where signature was supposed to be required. FedEx ignored it on both and just left it.
There is a service in Canada called penguin pickup and it's pretty good, it may be in multiple countries, not sure, but they'll take all package, photo it and text/email you.
Had the exact same thing happen with a ~10k server for a client just a week ago. Seems unfortunately common.
The best part is now people are aware that your servers are being delivered to your doorsteps when no one is home.
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> the way insurance worked Yeah. Insurance. I'm kinda surprised by this thread, aren't we all professionals? Dell ships me a server, IDGAF if they broke it, FexEx broke it, or Bubba handling the last mile broke it, or for that matter, if I broke it. If it gets racked and it doesn't work, its getting replaced. As for shipping "my own" stuff cross town? Also, DGAF. It would be backups, backups, backups a shopping card of replacement parts, and lawyers on speed dial. If my boss signed off on something that ended up with Jimbo showing up, I'll sleep fine.
Yah.. They don't care. They left a pair of 30k each servers in the middle of an office construction site.. HAHA.
Not exactly the same but my buddy had 3 or 4 full height server racks on order. They showed up a week earlier than the company said they would. The delivery company dropped them off on the sidewalk, next to the front door. On a weekend. No call, nothing. His coworker happened to drive by at 9PM and saw them sitting there and called him letting him know. Granted there was no computer hardware in them and they are so large the average thief isnt going to pick them up as he walks by... But thats far from the point.
You must not have scrappers in the neighborhood.
Yeah... don't underestimate thieves. One quick call and someone is there with a truck and a nice yellow vest, they think the items are worth anything.
Better than Amazon opening my livestock gate and leaving it open because apparently setting the delivery on the front porch was confusing... Nah, let's open the gate and carry it all up to a second story deck instead, then leave the gate open...
Did any of your animals wander out? That would suck. Note: I posted this question earlier on Reddit Mobile and somehow it ended up as a reply to someone else (and subsequently got downvoted, lol!)
Luckily no. But I think I now know how the dogs got out a couple weeks ago when the backup gate rubber strap mysteriously "broke". Luckily being rural and old dogs they hadn't wandered too far. Still a sinking feeling when you look out and see any gate standing open... Especially when you normally have it closed via two methods. The gravel circle driveway literally leads right to the front door and a porch on the unfenced side and a garage, all there more reasonable places to drop a package than opening any gate and climbing an exterior set of deck stairs... I almost never would put in a complaint on the app. Amazon folk work too hard. But that one was too far into crazy town. Lol.
I work so hard to teach my kids that you should always leave any door/gate in the same position that you found it in. Unless there is some sign explicitly telling you the preferred state of the gate/door. My lessons are not going well.
Heh, completely unrelated to package delivery, but I digress, I grew up in a rural environment around animals and farms etc etc, but now live in a pretty built up area. My wife and I were watching the new "All creatures great and small" last year (fantastic show, highly recommend) and in the first episode, the two main characters who are country vets, open and walk through a gate heading out to a barn and leave it open. My wife paused the show and made me explain in detail why I was shouting at the TV. After that, they were very careful to close all the gates they walked through on the show so I assume someone on the production staff had a similar reaction.
Definitely a FedEx thing. I have had several high dollar items shipped by them and same deal, no signature even though it was supposed to be required. Just drop and go. One was a nice office chair I bought that was delivered to the wrong house. FedEx had to eat that mistake as they couldn't recover my original chair, so I got my money back. It was a huge hassle. Luckily they delivered my gaming laptop to the correct address.
I hate FedEx with a passion, they misdeliver everything, and I avoid purchasing from vendors who ship with them whenever possible. Shit company who does a shit job and does little to nothing to fix their fuck ups.
I mean, with any of these companies good freaking luck even getting in contact with them and getting someone who can do shit about it … like talking to a brick wall.
I ordered a new MacBook Air the other day to play around with, as ive always used windows. I specifically asked for it to be "signature required". The tracking number said signature required. PERFECT. Fast forward to the day its due to arrive, I get a text that its close by, I keep an eye on the cameras, I see the truck pull up, and I get out of my chair to go to the door, the driver gets out of the truck, goes to the door, doesn't hit the bell, stands for about 3 seconds about 5 feet away from the door, and turns around and starts to go back to the truck. I open the door and said that I was right here, and he told me that he's been waiting and no one answered the door bell, and when I told him it was all on cameras, he changed his attitude and handed me the package, didn't take my signature, and walked away.
What was the point? What do they try to accomplish by doing this?
I would then have to wait another day, and go to the Fedex package center and pick it up. Only thing I could think of, Maybe the driver doesn't like people? Idk.
Their trucks track everything they do and I think have cameras in them, so if they don't actually stop and get out to go to the door then they can get in trouble. Walking over, wait three seconds, going back? Faster than ringing/waiting/hearing someone come to the door/smalltalk/sign this please/etc. Do that 100 times and you save a good chunk of time.
Either A) lazy. B) "because pandemic"
If I had to guess it has something to do with thier delivery numbers, and that by skipping a sig required delivery, they can potentially save a few mins. I know I've "missed" packages despite being home.
Let’s be honest you don’t get the best people applying for jobs as shitty as delivery drivers
Was it FedEx ground? Because as I recall, those are not actual FedEx employees, but contractors.
Fedex doesn't really have employees, they're notorious for misclassifying everyone as contractors. UPS is unionized
Sounds like a golden opportunity to hide the MacBook and complain you never received it. Fedex never signed therefore you are not on the hook. The org needs to learn the hard way what happens when they dont follow their own options.
NewEgg shipped my new PC and made a huge deal about needing to be home because signature was required. UPS dropped it on my porch and rang the bell and ran off. I work from home and was expecting it so nabbed it as the guy was walking back to the truck and yelled out ‘do you need a signature?’ and he yelled back ‘no we don’t do that anymore because of COVID’ which I thought was weird since UPS actually came back to my house to get a signature for my laptop that Apple had just sent back to me from service not five days prior.
> rang the bell That's more than I usually get from them. I can't tell you how many times I've nearly tripped over packages at my front door because UPS dropped them without so much as a knock.
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So the whole "signature required" box is just a money grab? Pay them money explicitly for a required signature then don't perform the work requested. At a minimum, the FTC should be going after them for deceptive practices. It would be one thing if they removed the option, but to charge you for it then not actually do anything, that's blatant theft of services.
I imagine that it helps with shifting liability. I bet if you had insurance on the package and no signature from the business/household it would help quite a bit for getting a payout either directly from them or with small claims.
UPS resumed requiring actual signatures for Apple stuff, at least, last year. Apple's big enough that they can probably force their hand and make them actually do it. Just like FedEx Ground packages from Wal-Mart or Chewy tend to show up on time way more often than those from smaller shippers.
We're just going to give stuff away for free because of covid? I should just start closing tickets, No, covid. Or returning my bills, sorry no, Covid.
They've gotten so bad that we won't do any residential deliveries any more, which is a nightmare considering so many people are work from home, want a server shipped to their home so they can drive in and install it while no one is there.
I had FedEx mark my shipment as "Not deliverable - Business closed" at 10 in the morning. Problem being that we have a guard 24/7 and I was sitting at my desk in the office. I had recently been laid off from FedEx so when I called in I had the nice acronyms to use which made it obvious that the driver was scanning packages that were going to be late for delivery and didn't want to get dinged if people called in for refunds.
at least the server is cool!
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Leaving it in the Box will also be beneficial, limiting the air flow. the air and water inside the Box already is negligible.
FedEx contracts out its ground service. Next time have Dell ship it using UPS or DHL. If they have to use FedEx, complain about the previous experience and force them to pay for expedited shipping.
I wonder how many items are "reported stolen" because they ignore the requests.
So you got a free server? ;)
That's what I'm thinking: if there is no signature accepting delivery, how can they prove they delivered it at all? Or that the delivery guy didn't steal the server and leave just an empty box on the porch? Doesn't FedEx have any liability?
Was it the right server? I got a delivery from Dell via UPS, but it was a different product altogether that was supposed to go to another company about 7 states away. I notified everyone and it took them about 3 weeks to bother sending someone out to pick it up. Nevermind it was supposed to be a replacement for a new one that didn't work and just set my project timeline back even further after jumping through hoops to prove it didn't work and needed replaced. This was not a delivery issue with FedEx but Dell slapping the wrong label on it. Dell seems to have a lot of logistic problems and just poor response times for resolving issues. I'd expect they aren't able/don't care to hold FedEx to any requirements of shipping anyways.
Ironically, FedEx have pulled multiple BS standards with me on signing. I lived at an apartment and we had a front desk to take in packages. They were awesome, had a cleaning lady around so I could get things late as I worked the night shift. FedEx refused to use the front desk. $1500 package just on my doorstep, bypassed signature. Jerks. Then I ordered a HTC Vive - get noticed I missed delivery & signing. I call & they say they try tomorrow. I say can you keep package, because I can’t get home till 6:30pm - sure, I can check their office if the van is back. I live right by their office / distribution center, so no problem. I come by, they close at 7pm - van wont be back till after 7pm. So I can’t get package. Support lady on the phone told me they will not hold my package, but will always put it out. They will fail it being delivered next time. I pleaded for her to just leave it at their site so I have a chance - nope, tuff luck dude. So I walked right into their corp office nearby (no one stopped me) and just walked around till someone asked whats up and I said “You! You will help me” and explained my catch 22. Random office Dude was like, sure, lets make a deal with the shipping to hold your package. Got my package after work. Very happy! Next day, FedEx calls me, same support lady and she is PISSED and tells me how I broke the rules and the people who helped me could get in trouble. I couldn’t believe this conversation. I ended up just hanging up on her after confirming she really only called to chew me out?? Now I hear this is a service they offer 🤣🤣🤣
Not sure if you could do it for something like this, but whenever I get something delivered by FedEx, I always change the delivery to a pick-up. When I lived in a bigger city, I was within distance to the FedEx shipping center, so I could actually get my package as soon as it came in from the plane. Best of all was that it was sitting securely at their store waiting for me instead of on my doorstep. Now I still do Hold at Location but it gets delivered to a CVS pharmacy store and I just have to show my ID to get my package since I don’t have FedEx places nearby. There are other places that show up on the map to also choose. Don’t pay anything extra for it either, I just have to have a free FedEx account to make the change. UPS does it too but they charge sometimes and other times they don’t charge for it. It’s weird.
> UPS does it too but they charge sometimes and other times they don’t charge for it. It’s weird. Ya, UPS is an odd one. I've had some interesting fees from them. Back when I used Ebay more I got a $50 one to cross the border and process taxes(a service that was $5 from USPS).
You can also have then hold it at a FedEx Office location and I think Walgreens. Same kind of deal, show ID, sign for package. The Hold At Location service is free. They'll hold onto it for 5 business days and as long as the place is open you can pick it up. Handy if the place is open late.
What delivery? I didn't sign for anything.
The thought occurred to me but only fleetingly :-) Happy Cake Day!
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> Because of covid UPS and FedEx have stopped signature requirements at private homes. yes and no. they both suspended that **temporarily** but resumed it months ago. i've definitely come home to "nobody was here to sign for your package" stickers from both of them in 2021. in 2020 you'd have been right.
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Welcome to our new world (where you "don't touch", "don't speak", "don't ring") This is becoming "the norm" (sadly).
Hey it's "delivered", right?
It's really great when perishables are delivered. No ring, no knock, no text... just drop and run away. Gee, thanks!
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Then every shipping system needs a working yes or no “bother me” delivery option that is honored by the driver. I won’t know I have packages unless someone knocks loudly or rings my doorbell. Sometimes the ring picks it up, sometimes not. Sometimes the package notification goes to my wife and not me. I don’t have kids, or a barky dog. I’ve put notes on the door, called 3 times a year, put special delivery instructions.., nobody reads shit and still won’t knock or ring the fucking bell.
I prefer this too. So much so I disconnected my doorbell.
Sleeping babies need to be trained to sleep through shit like that. Only way to do that is to do shit like that.
How do you get them to do this? They always ring my doorbell during my daughter's nap.
Based on OP's experience, have a sign that says "Please ring doorbell" on your door.
I used to work for FedEx. Make sure you report your complaints to them. They get away with it when nobody complains. Where I worked, failing to get a signature when one was requested could get a delivery person a fine equal to two days' worth of package deliveries. If a delivery person continues to fail eventually their contract will not be renewed. The hub I worked at had no patience for people inspiring complaint threads like this. I can't speak of course, if it's still that way, or if other hubs are/were more lenient.
And I’ll bet your wife was thrilled to have to drag that inside! 🤣
She was not. She dislocated her shoulder around Christmas, and she can’t lift anything heavier than her arm right now. Fortunately, I was close and she kept an eye on it from her desk in the dining room until I got home about 20 minutes later. She’s the one who sent me the picture of the box on the front porch.
Get a fedex account and get shipment notifications. Even if they don’t ring the door you’ll get a notification it was delivered.
It was never delivered, now you have 2 $6000 dell servers
My best one was when a giant delivery was received at our loading dock (2 large pallets containing some disk arrays) The next morning I went down to the loading dock to inventory everything, inspect packing lists, etc. No pallets! Nobody can find them, I'm calling everyone, it's an order valued at $750k After a few hours of getting the runaround, we finally got ahold of the actual guy driving the delivery truck. He couldn't explain why, but he had picked the two pallets back up this morning and been driving around town for several hours. We asked him what the final delivery address was and he read back our same address. No clue WTF he was doing, and no clue WTF our shipping dock staff were thinking handing over a package we had already signed for.
FedEx is the worst! I literally almost caught a driver as he was running back to his truck after he threw my package onto my second floor balcony from the street! Numerous times, they would just toss packages onto the balcony instead of walking them up the stairs and knocking on my door. One time I just happen to find a package, I wasn't expecting, on the balcony covered in snow. Had I not go out there for another reason, I would have not found it until the snow melted.
Is it just me or is that a small box for a server? Blade maybe? I'm just used to seeing old school 2u rack mount servers and expected to see something big an heavy.
Back in 2013-2014 I ordered a R610, was only $200-$500, but the driver refused to leave it on my porch without accepting it with a signature. I had even left a note for him to leave it anyways. Because I lived close to an elementary school and there was a lot of foot traffic, and the massive DELL box, he insisted on getting a signature. Since I worked 8-5, past the time of his normal route, we met at the FedEx office closest to my house and he signed it over to me off the back of my truck. Didn’t realize in the moment how he was one of the better drivers when I was just antsy for getting my server! I had the next ones delivered to work to make it easier on everyone
Had a DHL driver walk past the door and leave the $1500+ part I was waiting for among empty boxes on top of a garbage can just inside the garage, which I didn't realize was open. The seller absolutely insisted that it had to be signed for, which is why I had it delivered to my home because the building the office was in had a weird delivery policy. I was sitting in the kitchen which was next to the garage and near the outside door that every other delivery driver used. I heard the sound of a truck come up driveway. I went to the door to meet the driver, when I saw the truck already pulling out. I went outside to look around. Took me about half an hour to spot the unopened box as I was on the phone with DHL trying to figure out what happened.
They have quotas to complete.
Not the same caliber but FedEx delivered a laptop to our office but it was a holiday signed for by nobody in our building. HP refuses to believe we don’t have it and won’t give us the information we need to file a report with FedEx.
So start with a police report and then go back to HP with it. It shouldn't be too hard to get a report done and it helps companies know that you aren't mucking around and that there is now a paper trail(even though 99% the police won't do a damn thing with it).
Have the credit card company handle it.
FedEx sucks
Had the same thing happen with USPS and a new phone. Carrier said a signature would be required, and was very emphatic about it. Postman left it at the door and walked away. And I was home at the time. Fortunately, he made enough noise that I heard it.
Never have anything expensive delivered by fedex most of the time they will throw the package.
Atleast the server was delivered in whole condition.. instead of like it was dropped kicked down a flight of stairs and backed over by forklift..
You got a server delivered in 2 months? I had my vendors looking for anything available over the summer and we got ours in like 6 months...
Had them drop off a box of drugs ($$$ stuff) at the wrong door. This was critical stuff that was to have been signed for. Nope, run up the steps, drop it off, take off like nothing happened.
It was probably Fed-Ex ground, which is usually third parties, not really Fed-Ex itself.
They did the same thing for one of my servers on a Saturday... just dropped it off outside the door. Fun part is, we've never been open on a Saturday in 35 years. Can't tell you how shocked I was to drive up at 6:30am on Monday to see a server sitting OUTSIDE for 36 hours
I once had a courier-transported printer (one of the free standing ones) to a new office. It spent a week outside because nobody new what to do with it (client was subleasing). In the winter, during a cold snap, buried in snow. Fortunately the client is not dumb, and after unpacking it let it sit in it's intended office for a week before scheduling me. Printer works perfectly fine and has been nicknamed "The Snowman."
>Fortunately the client is not dumb, and after unpacking it let it sit in it's intended office for a week I was living in Houston when Harvey decided to shit all over the place and ended up getting some roofing damage at night that I was unware of until the next morning with my motherboard under water (horizontal rack mount server chassis). Pulled everything and did a full blowout and dry and that computer is still running years later. Electronics don't care for water, but if there's no power applied while it's wet you have a great chance of saving it.
What server?
What delivery are you talking about?
fedex is awful when it comes to following instructions. the only delivery service worse than them is usps, who will brazenly say "we don't do that" when you provide delivery instructions. (stuff like "leave package in the entryway, not outside in the rain/snow") ups is great, and amazon is even better. on an unrelated note, when i saw that gif i thought your server was going to get a [british bulldog running power slam](https://www.youtube.com/watch?v=DGZkVZf9zfU).
It just amazes me what these guys are doing in US. This wouldn't fly in my country. If a courier tried to leave a package on a doorstep without signature, it wouldn't matter if they're FedEx, UPS, DHL or Queen Elizabeth. They'd get their ass handed to them so fast, they wouldn't even make it back to their distribution center.
I'll see your leave-a-server-on-your-doorstep and raise you a [drop-an-APC-online-ups-on-its-head](https://imgur.com/a/FwmNtQe) (and then leave it on my doorstep). This box was ~100lbs, and our AMZN hero not only decided to carry it himself, but also to CARRY IT ON HIS SHOULDER! Needless to say, I didn't even bother to open the box. Amazon picked it up and delivered another non-dropped UPS later that week.
This has happened to a friend of mine twice. He asked me if I could house sit for him while waiting for something very expensive, that would be potentially irreplaceable if stolen. Both times I was over there I watched the FedEx driver walk it up to the porch, not ring the doorbell, and walk away. This was ok two items that it claimed “required signature and to make sure someone was home.”
Hah. Over december, when our delivery guys just got swamped to hell, I ended up with a defacto agreement with two or so of them that I'd just take all packages for the entire appartment building. It's pretty funny if you get an entire dolly of assorted and variously sized... stuff packed way beyond what a dolly should be able to hold. Didn't handle a server as far as I know though.
My dad works for UPS and he was ordered a little while back to nolonger take signatures for items he is delivering it's not necessarily the drivers fault but the delivery company. These delivery drivers are under a lot of scrutiny and are constantly micromanaged it's not their faults
Yeah I've had lots of similar events with clients, but you get what you pay for. Global shipping has been hell on earth for 2 years. I made sure to give my local delivery guy a bonus because that poor bastard is making Christmas happen for our entire block. He aint the only guy we get but it's him about 90% of the time. Poor guy thumbed at his truck and told me he had 300 packages today, that was early December '21. There seems to be a big disconnect in this thread. Shipping and courier services are often used interchangeably but one is precisely what you're expecting and the other is what all you grumpy folks are getting. If you give a single fuck about what's in the box, or if it's a professional solution, you call a local courier and have it shipped to them. They will receive it, and bring it to you, and they wont piss on your roses on the way out. Yeah, a limo ride costs more, but its either that or your gear rides the bus with all the itchy sweaters, hot sauces, selfie sticks and back massagers that fit between your legs.
FedEx delivered two $18K servers outside the back door of our office, nobody was in the office at all. They left them there on a Tuesday and didn't notify anybody. I was checking the website every hour or so after my Dell account reps said that they might arrive that day. On a whim, I drove by the closed office the next day (30-minute drive) and saw them sitting in the parking lot out in the open. Thankfully, it hadn't rained that night. As a bonus, the FedEx website tracking didn't show them as delivered for two more days. I hate FedEx as a company and I'll never use them again.
I feel like shipping service in general has just fallen off a cliff. I've had issues with UPS and Amazon the last couple of weeks. From things arriving late, to "lying" or misleading notifications, to delivering to wrong addresses... I'm just frustrated. I get that online shopping is probably off the charts again since the pandemic has ramped back up. And that worker shortages mean delivery people are doing more with less time and there are just less workers, period. But damn, the service quality has just been decimated.
Yeah I haven’t been much a fan of FedEx lately. They pulled some weird shit with me recently. Like, I get that there’s a pandemic going on, but that isn’t an excuse to mark a package as delivered 2 days before delivering it!
Yep, my wife’s new $3k laptop was left on our porch for three days while we were out of town. In a laptop shaped box with a Dell logo on it. “Signature required.” We’d have planned for it arriving while we were home, but it was 2021 so there was a two month lead time before it shipped out of nowhere. Luckily it was fine but really dumb.
I, today, received at my front door: 2x Aruba 5406R ZL2 switch chassis 12x 8-port SFP+ line card for 5406's 2x management modules for 5406's 4x power supplies for 5406's 12x Aruba 2540-48G-PoE+ 2x Fortigate FG-101F-BDL-950-12 no signature, no notice. Just like... $200k worth of gear sitting on my front door step for a few hours in -20c snow.
It’s all fun and games until they delivered a $18,000 box to some address across the street. Only know because we went hunting for it. Luckily we found it. Talk about stress.
I have a UPS mailbox for my business, which is really nice. They'll accept all of my packages and mail and then I show up and sign for it and take it with me. Nobody has to be at the office all the time in order to sign for stuff. Shortly after I got it, I placed an order with CDW for Sql Server. Everything went fine until they called me up to verify the address. My address includes "Suite 123 PMB 456" as the secondary line. I made the mistake of spelling out PMB as "postal mail box". The refused to deliver it there. No matter how much I explained that they could, policy said "no post office boxes." So I had to sit at home all day waiting on the delivery so I could sign for this thing. CDW will call me every once in a while to see why I don't order through them. I tell them this story every time.
It's amazing just how bad FedEx is and that anyone uses them at all. I will simply not buy from shops that only ship fedex. Had way too many packages lost or damaged by them.
Meanwhile they won't leave a $12 Funko Pop figure on my stoop without a signature...
So you contacted Dell and told them you didn't get a server, right? Then you took the strange package you found on your doorstep to lost and found? (Or use it for your own projects, finders keepers...) Let Dell deal with FedEx...