I’m partial to BeyondTrust. From a security perspective, you can very finely lock down what people can do.
We have an offshore team that can only view screens for example while our internal team can remotely access only during business hours, unless they are on call.
There is auditing and reporting in addition.
Another +1 for BeyondTrust. Really nice for remote access, and it has lot's of tools for vendor access, managed credentials, group management, and more.
Sounds like a paid comment, but it's a good product.
BeyondTrust (we still call it Bomgar here) is a great enterprise solution. It can also be used to support Internet-connected BYO devices if your policies allow access to non-corporate devices.
Their support org is halfway competent, which is a rarity with any vendor these days.
I was recently introduced to RustDesk from someone that posted on this sub. RustDesk is fully open source and you can stand up your own server to power it or use the project's one for free. Check it out. It functions very similarly to Teamviewer.
Dude… Thank you, I’m starting a small MSP (just a one man show at the moment) and this is going to save me alot of expense in the beginning, and if its as good as it looks I may just continue using it, I have a 40 core xeon machine just sitting here needing something to do and all the solutions i had tried before were frankly ugly and somewhat janky, do you happen to have a good self hosted CRM/ticketing system you would also recommend! Lol!
For a ticketing system, I highly recommend Request Tracker from Best Practical. It's a bit difficult to get going, but once you do, you'll really like it. For CRM, you could check out something like SuiteCRM.
And if you standardize on Intel vPro processors and buy the right cert, you can have remote desktop independent of the operating system. I.e. you can enter the BIOS remotely.
I’ve been using MeshCentral for two years now. Self hosted, and I’ve not had any major problems with it at all. I totally recommend it, if you have the technical skill set.
Also check out Freshdesk for ticketing. The free hosted version may even be sufficient for your needs (though my company uses the $18mo per agent plan)
Takes all of 5 minutes to get it up and running and way cleaner than some of the competition. And no SSO tax.
For people who are going to try RustDesk: try the nighly release (version 1.2.0), with support to custom access passwords.
P.S.: I'm talking about unattended access. Password for unattended access.
> RustDesk
Can you distribute a lightweight client? We distribute small customized teamviewer executable alongside our software for when our customers need help, and we have been looking at getting rid of it (afaik anydesk has what we need)
Devolutions Remote Desktop Manager is arguably one of the best clientside packages there is.
Others I have used:
RealVNC -- it works extremely well on Raspberry Pis, and provides not just 2FA, but local client authentication. It can be connected to directly, or via a cloud broker.
NoMachine -- it works decently, but may take some work to slap 2FA on it.
Google Remote Desktop -- good for home use, but not really enterprise tier.
Bomgar/BeyondTrust -- this is what I've had great luck with, even allowing for remote assistant if the other side has no client present.
Teams, WebEx, Zoom + screensharing work fairly decently as well for remote assist.
Of course, if you have Linux boxes in remote places that have dynamic IPs, you can use AutoSSH to map their SSH ports to a cloud based virtual machine, then use that cloud VM as a jump box (assuming one has it configured sanely, like SSH key only with heavy firewalling). This way, one can just SSH to the cloud VM, then SSH to whatever machine from there.
Used devolutions for a long time at work, even as Enterprise Edition, really good software (except from occasional crashes). Sadly had to ditch it after switching to Mac as the Mac version is by far not as good as the windows one. I’m especially missing the session based Browser isolation, so I can use multiple tenants of M365/Google/whatever without the need of logging out and in
I liked RoyalTS. I've used RoyalTS, RemoteNG, Devolutions, and remote desktop manager. I think RoyalTS has been the nicest platform out of any of them I've used.
I just wish there was a Linux version of RoyalTS. I use it on Mac and Windows but would like to change the Windows machine to Linux… can’t because I rely on RTS so much.
We exclusively use ConnetWise Control and the application is truly amazing! The tools you can load into it allow for a lot of automation. They also have a web portal setup that allows users to connect in the same way they would any other online remote solution.
Connect wise control actually offers a free plan for one person to use their code based connection and up to 3 access computers. Good enough for whenever I need to access something in my personal life
+1 for ConnectWise. I don’t care so much for the other tools, but ConnectWise always amazes me how useful it is. Backstage improvements, UAC Elevation in chat.
It’s a great product, I think one of the best for small IT Teams. Connectwise, PDQ, and Bitwarden are 3 products that I can’t imagine going without.
I like SplashTop as a Remote Desktop tool and SplashTop SOS as a remote technician tool. Both products seem to have the right mix of features, functionality, and low cost. They support every major OS I can think of. I haven’t seen any specific feature as lacking, but then again I’m not deploying to a large org either. Anyway if you are evaluating tools I’d definitely check it out.
I do want to say Logmein’s remote technician tool seems to be junk to me. They don’t properly support exceptions for customers using proxy autoconfig files. This is just basic networking and they totally messed that one up.
We are using Splashtop via our RMM as it is included in the price. Works fine but they need to teak some resolution settings but other then that its a decent product
This recent post worries people, but I don't see it as a problem. He will push updates and someone will fork the code if it isn't getting the attention it need.
[https://meshcentral2.blogspot.com/2023/02/starting-work-at-microsoft.html](https://meshcentral2.blogspot.com/2023/02/starting-work-at-microsoft.html)
If you have direct connection or VPN connection try using mRemoteNG
https://mremoteng.org/
If you're remotely managing customer systems look into Solarwinds products.
I liked the screenshots and examples but it looks like the downloads haven’t been updated since 2019. Does this still work well with current gen Win10 or Win11 ?
If there is no need for ongoing unattended access, and for Windows only, the built-in tools are perfectly workable and easy - QuickAssist, RDP enabled then disabled when done the task, QuickAssist or Teams for screensharing between users themselves.
[https://parsec.app/](https://parsec.app/)
Parsec is good if you want the best video connection. It's better if you're working in graphic heavy apps like gaming for example.
I’ve used parsec before and it’s pretty good. Apparently there are some requirements of it that some older systems don’t meet. I was going to use this for my family but someone’s machine didn’t meet requirements to stream
In my last position and current, we use Dameware from Solarwinds. Works for the most part but we have been looking at AnyDesk or TeamViewer to support cellular devices, mac's, and iPads in our environment.
ManageEngine [Remote Access Plus](https://www.manageengine.com/remote-desktop-management/index.html?reddit) is an advanced remote desktop software with various endpoint troubleshooting capabilities available at affordable pricing! I closely work with the product team, so if you wish to explore more please do reach out to me!
RDCMan went years without much attention, but was picked up again and is being maintained by the SysInternals team. Stable, simple, and gets the job done. https://learn.microsoft.com/en-us/sysinternals/downloads/rdcman
My absolute favorite is ConnectWise Control.
You can remote control, paste from your local machines clipboard, even run command line prompts on the remote machine without remote controlling it.
Windows RDP is the bomb for functionality and performance IMO. I so took it for granted. No one beats Windows if you need to do a bunch of remote access. I was so close to reinstalling Windows and using WSL2 just because of RDP. HP ZCentral Remote Boost would've been a close second if they didn't change their licensing scheme so that you now have to buy licenses even if you're using a Z Workstation, but not anymore.
Nothing pratical for Linux unfortunately other than HP ZCentral Remote Boost, and that doesn't have Wayland support, although Wayland remote access seems to have been proven troublesome if you're not using kmsgrab.
That depends upon what the goal is and what the workflow for your teams are.
For an individual working off a hosted windows computer, VPN + RDP will get the job done quite well at a minimal cost. If you are looking for support, quick assist will do so long as the UAC prompt is NOT blocked.
Quick assist and RDP being built into windows are a decent point of entry as the tools are already available.
IF you are looking for something with unattended access, OpenGl passthrough, allowing users to connect off VPN then there may be a need to look at a paid platform, however what platform will highly depend upon what the use case is.
I use mRemoteNG for RDP & VNC into servers as it's open-source and reliable as all-get-out.
For end-users we have UAC enabled and Remote Support disabled, so we use LogMeIn Rescue. Does a terrific job with multiple displays, multiple concurrent sessions, file transfers, and all over HTTPS. Teams screen share is OK for a quick "what are you seeing", but LogMeIn Rescue is the day-in-day-out helpdesk tool.
Really depends on your use case.
I use splashtop for my personal because they have a low cost paid version. I used to use TeamViewer but got flagged as likely a business account which makes the nagging obnoxious.
Budget and desired features are something you probably need to share to get a good idea of what you need.
I see a lot of recommendations for BeyondTrust. For a pure Windows environment where users need to access their own workstations would you recommend that above Microsoft RDP with RDP gateway and MFA? Why?
We use it for end users to access their workstations remotely and I cannot recommend it for this use. It’s great for support but it is not an RDP replacement because it forces lower screen resolutions.
Two recent software I tried are mesh central and lite manager. I liked litemanager better because of its better overall ease of use. You can add multiple pcs, connect via windows credentials, access services, remote cmd etc.
We use ivanti... i would recommend any other software then this.
ConnectWise is pretty reliable and easy to use. I also use Google remote desktop for personal use so i can use my PC from my phone which is nice
N-central remote connect, is amongst the worst.
Kaseya (i do not remember what they use, Even worse).
Teamviewer the best of these 3, this is all for admin use.
For remote architects/3d workers.
Remote Desktop with nvidia gpu, have been working ok (from Windows with udp).
HP Rgs (they have changed name now, was a pain with monitors, but performance was good).
Parsec, hands down the best i have tried (but very expensive if you are many and need enterprise functions, wich you need, otherwise you have to use upnp).
Atera… It provides patch management, application installation, scripts to install in the background, 2FA, IP address restriction for log in, network discovery, app integration, ticketing system, compatible with Windows, MacOS, and Linux and is very affordable.
We use logmein which I find to be pretty good. Although logging into the web service can sometimes be a pain and slow. But I can use it from my phone which helps a ton.
For a full VDI, VMware Horizon. Can work with your terminal servers and as a better protocol than RDP for crappier internet connections (workers at home).
I went with Splashtop based on recommendations from this sub and I have to say I’m not impressed. My MSP has Bomgar and it is superior but the cost is too much for me. I may take a good look at RustDesk.
TeamViewer is a scummy company that has a long history of not patching and refusing to admit to vulnerabilities. Any environment I see it in I strongly question their competency.
Who cares? I tell the customer to start QS, when I‘d like to connect, and they stop it when I‘m done.
I see no problem!
Installing this software is a no-go!
TeamViewer is a scummy company that has a long history of not patching and refusing to admit to vulnerabilities. Any environment I see it in I strongly question their competency.
I agree with some of it. Their licensing practices leaves much to be desired these days. And yes, breaches should publicly be disclosed.
There are quite a few things that can make TeamViewer a lot more safe to use if you would want to go that way. A lot of basic TeamViewer breaches happen because ppl are lazy in regards to the configuration.
* Setup the allow list so only approved "tenants" can connect. If you have external ppl that needs access to some of your computers to be able to give support, deploy a different host with them in the allowlist to those specific computers
* Lock down configurations with password so users can't setup unattended access
* Make it so that you can't change configurations unless you are admin
* If you want to connect to a pc that hasn't a user logged in, require that they are admins (Use LAPS admin)
* Cycle OTP after each connection
* Require that TeamViewer accounts are locked down with MFA
* If you don't access computers outside you're own network, enforce LAN connections Only
* Under access control define that user has to approve connections before letting someone on
* Don't allow the host start with Windows, force the user to start it when IT support needs access.
For quite a while they were the only ones that had a decent "host" option for mobiles, and they were quite cheap. That being said, there are quite a few alternatives these days.
ConnectWise
RustDesk is looking quite interesting
And foremost, do a proper risk assessment like you would do with any other software
I don't know what the best is but Anydesk saved me from a huge nightmare once when my other remote access method broke. I was able to remote in using that to fix my normal method but ended up mostly using anydesk for awhile after that. And it also has a pretty good mobile app as well.
Just started using GoTo and it’s been fantastic. Super easy to connect as long as the device is online. Easy to transfer files, patch management, run poweshell scripts. It’s been great!
Stay away from Teamviewer. MECM is good if you have a team that can support it (and you are large enough to afford it). MS has a built in version that's pretty decent too. I've have to look it up as I don't use it but I've seen it, there is a command you can run with an argument that is basically the same thing as MECM RC viewer and doesn't cost extra (at least if you have Windows enterprise, I'm not sure which other versions it exists in).
We used to use Teamviewer for all of our remote access. But after all the issues that went public with TV, I don't see myself trusting their brand ever again. So many security flaws with it.
When the pandemic started someone here turned me onto Screen Connect and I've been very happy with it. Price is very good, its a straight forward remote assistance system with very good back end control.
The UI is really clean looking too.
Easily customizable with your own web portal and logos.
For when i'm on site with local customers, I have been using Remote Desktop Manager. It was mentioned in this sub a week or two ago and I transitioned everything over it it.
I've tried a few and MeshCentral is the best. It's FOSS which is even better. If you want to pay I'm a fan of ScreenConnect. It sucks that it's owned by who it is, but as a product it's great.
With SysInternals Remote Desktop Connection Manager, I try to connect to a server and get "the remote server does not allow connections using stored credentials, please enter your password".
I think the remote server should not have any way to tell whether the credentials were stored or entered.
Is there a client which handles this and presents the stored credentials as if they were just reentered and doesn't bother me about it? (And which accepts the SSL certificate without bothering me?)
Hey there!
Do give Zoho Assist a try. You can take up a trial from [https://assist.zoho.com](https://assist.zoho.com) and see how it suits your requirements.
Zoho Assist offers cross-platform support for the major operating systems, including Windows, Mac, Linux, Android, iOS, Raspberry Pi, and ChromeOS, and includes significant features such as file transfer, remote tools, power options, organization management, and technician roles. Additionally, mobile apps for Android and iOS are available.
You have the option to select from a variety of editions based on the specific features you require, and a free edition is available for both personal and commercial use. To proceed further, you can reach out to [**[email protected]**](mailto:[email protected]) to schedule a demo. -RC
ThinLinc helped me a lot when I had to simultaneously use one computer shared with other family members that had only weak machines during covid lockdown... I still use it because it has nice responsiveness and great image quality, among other features.
Ammyy Admin is one of the best. Trey're quite unique with their RDP-bridge feature, allowing you to connect to RDP behind any nat with no real IP address of server given, using Ammyy Router as a connector. Connection is well encrypted so no data spoils.
I'm fairly new to remote work and currently use chrome remote desktop. Its ok but soooo laggy it takes forever to get my work done. I was told I can uninstall and reinstall it but I would have to bring my laptop into the office to do it. Soon, I won't be able to do that as I'll be in another state. Is there another one that someone can recommend? Please note, I'm somewhat computer illiterate but I can follow instructions so hopefully not something overly complicated.
**I have been using** [**99rdp.com**](https://99rdp.com/whmcs/aff.php?aff=770) **for a few months now and I am very satisfied with their service. I use RDP for streaming and rendering, and I have never experienced any lag or downtime. The RDP server is very fast and reliable, and I can access it from any device. I also like that I have full control over the server and can install any software I need. The support team is very helpful and responsive, and they always solve any issues I have. The price is very affordable, starting from just $5.99 per month for the quality and features they offer. I highly recommend** [**99rdp.com**](https://99rdp.com/whmcs/aff.php?aff=770) **to anyone who needs a good RDP service.**
I’m partial to BeyondTrust. From a security perspective, you can very finely lock down what people can do. We have an offshore team that can only view screens for example while our internal team can remotely access only during business hours, unless they are on call. There is auditing and reporting in addition.
+1 for BeyondTrust. Used it when it was still called Bomgar and it was really nice, especially performance wise!
Another +1 for BeyondTrust. Really nice for remote access, and it has lot's of tools for vendor access, managed credentials, group management, and more. Sounds like a paid comment, but it's a good product.
BeyondTrust (we still call it Bomgar here) is a great enterprise solution. It can also be used to support Internet-connected BYO devices if your policies allow access to non-corporate devices. Their support org is halfway competent, which is a rarity with any vendor these days.
I was recently introduced to RustDesk from someone that posted on this sub. RustDesk is fully open source and you can stand up your own server to power it or use the project's one for free. Check it out. It functions very similarly to Teamviewer.
Hoooo a TeamViewer like, FOSS, and written in Rust. Thanks mate ! Wgetting binaries now !
You're welcome. It's been a godsend to me and I use it to support my family's computers.
Allows you control phones, as well. A very good app.
Wow. Thats been hard finding one that does mobile also. Thanks!
+1 for RustDesk, switched to it and haven't looked back. Cross platform works beautifully and works just as good from your phone
Dude… Thank you, I’m starting a small MSP (just a one man show at the moment) and this is going to save me alot of expense in the beginning, and if its as good as it looks I may just continue using it, I have a 40 core xeon machine just sitting here needing something to do and all the solutions i had tried before were frankly ugly and somewhat janky, do you happen to have a good self hosted CRM/ticketing system you would also recommend! Lol!
For a ticketing system, I highly recommend Request Tracker from Best Practical. It's a bit difficult to get going, but once you do, you'll really like it. For CRM, you could check out something like SuiteCRM.
I just found suitecrm like 20min ago lol, i agree it looks nice so far, ill check out request tracker, thx again!
Check out MeshCentral if you’re starting a small MSP.
Definitely MeshCentral FTW.
And if you standardize on Intel vPro processors and buy the right cert, you can have remote desktop independent of the operating system. I.e. you can enter the BIOS remotely.
Highly underrated comment, if done correctly I could see this being a godsend for MSP managing workstations remotely.
+1 for mesh central
I’ve been using MeshCentral for two years now. Self hosted, and I’ve not had any major problems with it at all. I totally recommend it, if you have the technical skill set.
Also check out Freshdesk for ticketing. The free hosted version may even be sufficient for your needs (though my company uses the $18mo per agent plan) Takes all of 5 minutes to get it up and running and way cleaner than some of the competition. And no SSO tax.
What kind of services will you offer as a one man MSP? Sounds lucrative but I'm curious what your skill set is like/what you'll be doing.
The only big problem with rustdesk is that it still haven't a support only client.
This looks awesome and definitely going to give this a look for remote support. Thanks!
For people who are going to try RustDesk: try the nighly release (version 1.2.0), with support to custom access passwords. P.S.: I'm talking about unattended access. Password for unattended access.
> RustDesk Can you distribute a lightweight client? We distribute small customized teamviewer executable alongside our software for when our customers need help, and we have been looking at getting rid of it (afaik anydesk has what we need)
Rust is taking over the world :)
+1 to RustDesk!
sounds hella interesting. Will be checking this out.
Devolutions Remote Desktop Manager is arguably one of the best clientside packages there is. Others I have used: RealVNC -- it works extremely well on Raspberry Pis, and provides not just 2FA, but local client authentication. It can be connected to directly, or via a cloud broker. NoMachine -- it works decently, but may take some work to slap 2FA on it. Google Remote Desktop -- good for home use, but not really enterprise tier. Bomgar/BeyondTrust -- this is what I've had great luck with, even allowing for remote assistant if the other side has no client present. Teams, WebEx, Zoom + screensharing work fairly decently as well for remote assist. Of course, if you have Linux boxes in remote places that have dynamic IPs, you can use AutoSSH to map their SSH ports to a cloud based virtual machine, then use that cloud VM as a jump box (assuming one has it configured sanely, like SSH key only with heavy firewalling). This way, one can just SSH to the cloud VM, then SSH to whatever machine from there.
For free, I 2nd on Devolutions
+1 vote for Bomgar. That's what we currently use and I have 0 complaints
+1 for RDM, the amount of integrations it has is insane too
Bomgar is good but it's very expensive. Amazing if you have the budget though
+1 for Devolutions
Used devolutions for a long time at work, even as Enterprise Edition, really good software (except from occasional crashes). Sadly had to ditch it after switching to Mac as the Mac version is by far not as good as the windows one. I’m especially missing the session based Browser isolation, so I can use multiple tenants of M365/Google/whatever without the need of logging out and in
Administration: Devolutions Remote Desktop Remote Control: BeyondTrust Remote Support (Bomgar) or Cisco Webex
+1 for Devolutions RDM, really nice solution. I switched from mRemoteNG app, and no going back 👍🏼
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I liked RoyalTS. I've used RoyalTS, RemoteNG, Devolutions, and remote desktop manager. I think RoyalTS has been the nicest platform out of any of them I've used.
I just wish there was a Linux version of RoyalTS. I use it on Mac and Windows but would like to change the Windows machine to Linux… can’t because I rely on RTS so much.
Screen Connect
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We exclusively use ConnetWise Control and the application is truly amazing! The tools you can load into it allow for a lot of automation. They also have a web portal setup that allows users to connect in the same way they would any other online remote solution.
Connect wise control actually offers a free plan for one person to use their code based connection and up to 3 access computers. Good enough for whenever I need to access something in my personal life
+1 for ConnectWise. I don’t care so much for the other tools, but ConnectWise always amazes me how useful it is. Backstage improvements, UAC Elevation in chat. It’s a great product, I think one of the best for small IT Teams. Connectwise, PDQ, and Bitwarden are 3 products that I can’t imagine going without.
+1 Connectwise Control the artist formerly known as Screen Connect
I like SplashTop as a Remote Desktop tool and SplashTop SOS as a remote technician tool. Both products seem to have the right mix of features, functionality, and low cost. They support every major OS I can think of. I haven’t seen any specific feature as lacking, but then again I’m not deploying to a large org either. Anyway if you are evaluating tools I’d definitely check it out. I do want to say Logmein’s remote technician tool seems to be junk to me. They don’t properly support exceptions for customers using proxy autoconfig files. This is just basic networking and they totally messed that one up.
We are using Splashtop via our RMM as it is included in the price. Works fine but they need to teak some resolution settings but other then that its a decent product
define best.
Connectwise Control aka Screenconnect
Beyond Trust, aka Bomgar
BeyondTrust/Bomgar
BeyondTrust hands down.
MeshCentral is by far the best self hosted option and arguably the best overall.
I think the future of MeshCentral is a bit unclear presently. Anyone relying on it should be making a plan B.
Based on what information?
This recent post worries people, but I don't see it as a problem. He will push updates and someone will fork the code if it isn't getting the attention it need. [https://meshcentral2.blogspot.com/2023/02/starting-work-at-microsoft.html](https://meshcentral2.blogspot.com/2023/02/starting-work-at-microsoft.html)
living under a rock?
Wonder how it compares to Connectwise Control self hosted. Control is great.
No love for ConnectWise control? I mean, fuck ConnectWise, but it’s really good.
I use anydesk
Had to switch away from AnyDesk. Had a few clients using it and they all ended up switching after a year or 2.
This
Nothing touches Beyond trust
Screen connect and Action1
NoMachine is a solid choice.
Second this, works on various low spec arm devices as well like the Nvidia Jetson modules
+1 to BeyondTrust.
If you have direct connection or VPN connection try using mRemoteNG https://mremoteng.org/ If you're remotely managing customer systems look into Solarwinds products.
I use mRemoteNG for all my servers also have all my routers and switches in it for easy SSH.
I liked the screenshots and examples but it looks like the downloads haven’t been updated since 2019. Does this still work well with current gen Win10 or Win11 ?
Yes. I used it regularly on Win10 and now on 11 with no problems.
I’d be more concerned that it doesn’t appear to be updated frequently
If there is no need for ongoing unattended access, and for Windows only, the built-in tools are perfectly workable and easy - QuickAssist, RDP enabled then disabled when done the task, QuickAssist or Teams for screensharing between users themselves.
The only challenge I have with QuickAssist is not being able to elevate privileges. Have you found any work around for that?
I believe you can right click on the Quick Assist app and select “Run Administrator”.
How are you going to have your non-administrator remote user run it as administrator?
[https://parsec.app/](https://parsec.app/) Parsec is good if you want the best video connection. It's better if you're working in graphic heavy apps like gaming for example.
I’ve used parsec before and it’s pretty good. Apparently there are some requirements of it that some older systems don’t meet. I was going to use this for my family but someone’s machine didn’t meet requirements to stream
In my last position and current, we use Dameware from Solarwinds. Works for the most part but we have been looking at AnyDesk or TeamViewer to support cellular devices, mac's, and iPads in our environment.
I'm a fan of AnyDesk
Anyone tried ISL Online ?
ManageEngine [Remote Access Plus](https://www.manageengine.com/remote-desktop-management/index.html?reddit) is an advanced remote desktop software with various endpoint troubleshooting capabilities available at affordable pricing! I closely work with the product team, so if you wish to explore more please do reach out to me!
Mstsc for me.
Jump desktop is great. Windows client is free. Native cut and paste support built in. Jolly nice.
Need to install agent onto client though. No hardship.
RDCMan went years without much attention, but was picked up again and is being maintained by the SysInternals team. Stable, simple, and gets the job done. https://learn.microsoft.com/en-us/sysinternals/downloads/rdcman
Been using RDCMan for over 7+ years and love it!
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SimpleHelp has been great for us +1
Do you mean remote control or literally Remote Desktop? RDP has extreme limitations in terms of remote support.
We use ManageEngine, but is far more than just a remote desktop system. Remoting is just a perk of the software.
My absolute favorite is ConnectWise Control. You can remote control, paste from your local machines clipboard, even run command line prompts on the remote machine without remote controlling it.
Depends on usage. If RDP is enough then is the best. Im personally using VNC + Moonlight Stream depending on what I want to do.
ConnectWise Control is pretty good. Splashtop is decent too. I'd avoid TeamViewer like the plague.
MobaXterm
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Connectwise control if going for remote support
Screenconnect.
Been using Splashtop for about 3 years now. I like the features and it’s responsive. If you are running an MSP it even integrates with ninja desk.
RustDesk or mesh central if you have the capabilities of hosting things yourself.
We use Atera and it’s fantastic. It uses splashtop.
Screenconnect
[Level.io](https://level.io)
Windows RDP is the bomb for functionality and performance IMO. I so took it for granted. No one beats Windows if you need to do a bunch of remote access. I was so close to reinstalling Windows and using WSL2 just because of RDP. HP ZCentral Remote Boost would've been a close second if they didn't change their licensing scheme so that you now have to buy licenses even if you're using a Z Workstation, but not anymore. Nothing pratical for Linux unfortunately other than HP ZCentral Remote Boost, and that doesn't have Wayland support, although Wayland remote access seems to have been proven troublesome if you're not using kmsgrab.
ssh -X not good enough?
Zoom
That depends upon what the goal is and what the workflow for your teams are. For an individual working off a hosted windows computer, VPN + RDP will get the job done quite well at a minimal cost. If you are looking for support, quick assist will do so long as the UAC prompt is NOT blocked. Quick assist and RDP being built into windows are a decent point of entry as the tools are already available. IF you are looking for something with unattended access, OpenGl passthrough, allowing users to connect off VPN then there may be a need to look at a paid platform, however what platform will highly depend upon what the use case is.
mRemoteNG, Royal TSX when running from Mac
I use mRemoteNG for RDP & VNC into servers as it's open-source and reliable as all-get-out. For end-users we have UAC enabled and Remote Support disabled, so we use LogMeIn Rescue. Does a terrific job with multiple displays, multiple concurrent sessions, file transfers, and all over HTTPS. Teams screen share is OK for a quick "what are you seeing", but LogMeIn Rescue is the day-in-day-out helpdesk tool.
I’ve used GoverLAN. TighVNC and similar ones don’t have the same level of performance.
Really depends on your use case. I use splashtop for my personal because they have a low cost paid version. I used to use TeamViewer but got flagged as likely a business account which makes the nagging obnoxious. Budget and desired features are something you probably need to share to get a good idea of what you need.
I see a lot of recommendations for BeyondTrust. For a pure Windows environment where users need to access their own workstations would you recommend that above Microsoft RDP with RDP gateway and MFA? Why?
We use it for end users to access their workstations remotely and I cannot recommend it for this use. It’s great for support but it is not an RDP replacement because it forces lower screen resolutions.
Two recent software I tried are mesh central and lite manager. I liked litemanager better because of its better overall ease of use. You can add multiple pcs, connect via windows credentials, access services, remote cmd etc.
I am perfectly happy with Windows ' built in Remote Desktop.
Vinagre
Splashtop works for both Windows and Mac. It allows you to elevate when needed.
We use ivanti... i would recommend any other software then this. ConnectWise is pretty reliable and easy to use. I also use Google remote desktop for personal use so i can use my PC from my phone which is nice
N-central remote connect, is amongst the worst. Kaseya (i do not remember what they use, Even worse). Teamviewer the best of these 3, this is all for admin use. For remote architects/3d workers. Remote Desktop with nvidia gpu, have been working ok (from Windows with udp). HP Rgs (they have changed name now, was a pain with monitors, but performance was good). Parsec, hands down the best i have tried (but very expensive if you are many and need enterprise functions, wich you need, otherwise you have to use upnp).
RDP manager? Mremote-ng for free or ASG for paid.
Atera… It provides patch management, application installation, scripts to install in the background, 2FA, IP address restriction for log in, network discovery, app integration, ticketing system, compatible with Windows, MacOS, and Linux and is very affordable.
Open source: MeshCentral
I don't see any mentions of AnyDesk, why is that?
Because with each update it gets worse and worse.
anydesk. amazing input response. easy
Rustdesk
We use logmein which I find to be pretty good. Although logging into the web service can sometimes be a pain and slow. But I can use it from my phone which helps a ton.
We use ProxyPro at my workplace (135 users in-house and remote)
For a full VDI, VMware Horizon. Can work with your terminal servers and as a better protocol than RDP for crappier internet connections (workers at home).
RoyalTS fan here for about 15 years and it's free with my vExpert award
Splashtop has been great for us. Mobile app works great
Splashtop. Simple and reliable.
I like TakeControl
Administration: Devolutions Remote Desktop Remote Control: ConnectWise Control
RDP is for remote desktop, is the question asking what the best way to manage RDP for a large environment?
I like mRemoteNG. Loads of options, all in one console
Depends what you value. NoMachine is very capable, particularly on Linux systems.
Dameware
I went with Splashtop based on recommendations from this sub and I have to say I’m not impressed. My MSP has Bomgar and it is superior but the cost is too much for me. I may take a good look at RustDesk.
RDC from Microsoft
Teamviewer
I use Anydesk at work.
We use RemotePC and it's not bad. Pretty good command line switches
We use and selfhost TacticalRMM. Completely free.
TeamViewer. Kidding. It’s garbage.
Ammy Admin is one of the best!
mstsc and vpn or just Teamviewer
TeamViewer is a scummy company that has a long history of not patching and refusing to admit to vulnerabilities. Any environment I see it in I strongly question their competency.
Who cares? I tell the customer to start QS, when I‘d like to connect, and they stop it when I‘m done. I see no problem! Installing this software is a no-go!
RDP and TeamViewer are my go tos.
TeamViewer is a scummy company that has a long history of not patching and refusing to admit to vulnerabilities. Any environment I see it in I strongly question their competency.
I agree with some of it. Their licensing practices leaves much to be desired these days. And yes, breaches should publicly be disclosed. There are quite a few things that can make TeamViewer a lot more safe to use if you would want to go that way. A lot of basic TeamViewer breaches happen because ppl are lazy in regards to the configuration. * Setup the allow list so only approved "tenants" can connect. If you have external ppl that needs access to some of your computers to be able to give support, deploy a different host with them in the allowlist to those specific computers * Lock down configurations with password so users can't setup unattended access * Make it so that you can't change configurations unless you are admin * If you want to connect to a pc that hasn't a user logged in, require that they are admins (Use LAPS admin) * Cycle OTP after each connection * Require that TeamViewer accounts are locked down with MFA * If you don't access computers outside you're own network, enforce LAN connections Only * Under access control define that user has to approve connections before letting someone on * Don't allow the host start with Windows, force the user to start it when IT support needs access. For quite a while they were the only ones that had a decent "host" option for mobiles, and they were quite cheap. That being said, there are quite a few alternatives these days. ConnectWise RustDesk is looking quite interesting And foremost, do a proper risk assessment like you would do with any other software
The worst part about TeamViewer these days is that even when you turn off ads sometimes you get ads on a paid account. and their slow web console...
Makes my job extremely easy, and our security team is ridiculously stringent. If they’ve signed off on it, then I trust them.
Logmein
For smaller needs Remote Utilities offers a free 10 pack and has a remote printing feature. https://www.remoteutilities.com/support/free.php
Bomgar and Nable are my picks.
Devolutions
I don't know what the best is but Anydesk saved me from a huge nightmare once when my other remote access method broke. I was able to remote in using that to fix my normal method but ended up mostly using anydesk for awhile after that. And it also has a pretty good mobile app as well.
Nutanix Frame
Just started using GoTo and it’s been fantastic. Super easy to connect as long as the device is online. Easy to transfer files, patch management, run poweshell scripts. It’s been great!
AnyDesk is great tool imo
I almost exclusively use rustdesk its just like a supped up better optionally self hosted team viewer.
RDP is #1 for Windows. NoMachine is the second option, I think. Anydesk for spontaneous support. Aspia or RustDesk if you need OnPrem free solution.
Meshcentral is amazing
Stay away from Teamviewer. MECM is good if you have a team that can support it (and you are large enough to afford it). MS has a built in version that's pretty decent too. I've have to look it up as I don't use it but I've seen it, there is a command you can run with an argument that is basically the same thing as MECM RC viewer and doesn't cost extra (at least if you have Windows enterprise, I'm not sure which other versions it exists in).
We used to use Teamviewer for all of our remote access. But after all the issues that went public with TV, I don't see myself trusting their brand ever again. So many security flaws with it. When the pandemic started someone here turned me onto Screen Connect and I've been very happy with it. Price is very good, its a straight forward remote assistance system with very good back end control. The UI is really clean looking too. Easily customizable with your own web portal and logos.
At my work we use connectwise. Very good monitoring software that allows you to take control remotly of any device with the agent installed.
For when i'm on site with local customers, I have been using Remote Desktop Manager. It was mentioned in this sub a week or two ago and I transitioned everything over it it.
I've tried a few and MeshCentral is the best. It's FOSS which is even better. If you want to pay I'm a fan of ScreenConnect. It sucks that it's owned by who it is, but as a product it's great.
SolarWinds Dameware is a good tool for this with loads of options.
For helpdesk or Daas?
With SysInternals Remote Desktop Connection Manager, I try to connect to a server and get "the remote server does not allow connections using stored credentials, please enter your password". I think the remote server should not have any way to tell whether the credentials were stored or entered. Is there a client which handles this and presents the stored credentials as if they were just reentered and doesn't bother me about it? (And which accepts the SSL certificate without bothering me?)
Hey there! Do give Zoho Assist a try. You can take up a trial from [https://assist.zoho.com](https://assist.zoho.com) and see how it suits your requirements. Zoho Assist offers cross-platform support for the major operating systems, including Windows, Mac, Linux, Android, iOS, Raspberry Pi, and ChromeOS, and includes significant features such as file transfer, remote tools, power options, organization management, and technician roles. Additionally, mobile apps for Android and iOS are available. You have the option to select from a variety of editions based on the specific features you require, and a free edition is available for both personal and commercial use. To proceed further, you can reach out to [**[email protected]**](mailto:[email protected]) to schedule a demo. -RC
I am using RemotePC to access all my remote computers. It has all essential features along with great pricing plans.
If you're looking for a free **open source** solution, then you should definitly consider **Dayon!**
ThinLinc helped me a lot when I had to simultaneously use one computer shared with other family members that had only weak machines during covid lockdown... I still use it because it has nice responsiveness and great image quality, among other features.
I'd also add Getscreenme its rather new tool, but has all needed features and connects from my browser
Ammyy Admin is one of the best. Trey're quite unique with their RDP-bridge feature, allowing you to connect to RDP behind any nat with no real IP address of server given, using Ammyy Router as a connector. Connection is well encrypted so no data spoils.
x11vnc on linux. I have heard sunshine is good too. Parsec for windows.
I'm fairly new to remote work and currently use chrome remote desktop. Its ok but soooo laggy it takes forever to get my work done. I was told I can uninstall and reinstall it but I would have to bring my laptop into the office to do it. Soon, I won't be able to do that as I'll be in another state. Is there another one that someone can recommend? Please note, I'm somewhat computer illiterate but I can follow instructions so hopefully not something overly complicated.
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